Bulletin # 13472

Date: 08/21/2023
Subject: i-Series: Troubleshooting Guide for Boot-up Issues
bizhub 300i 049 bizhub C450i 091 bizhub C250i 097
bizhub 360i 049 bizhub C550i 092 bizhub C300i 097
bizhub 450i 053 bizhub C650i 090 bizhub C360i 098
bizhub 550i 055 bizhub C750i 061
bizhub 650i 054
bizhub 750i 061

Overview

This guide was developed to assist field service personnel in shortening the life cycle of a problem, reducing service calls,
preventing erroneous parts replacement, and improving uptime. While every possible scenario cannot be included, some
steps have been outlined for the most common scenarios when experiencing boot-up or rebooting Issues. Note: It is
recommended to review this entire bulletin before starting work on the device.

• At start-up, the progress bar comes to 25% or 50% with the KM logo but will not boot to a ready screen.
• MFP gets to 50% with the KM logo but reboots instead of booting up to the ready screen.
• If a Black Screen is present with data light indicators present.

Details
Left side of control panel
Understanding the internal boot sequence can help identify the
possible cause of the failed boot process. A Manual Boot
Diagnostics can be run when the device is in one of the states
noted above.
1. Power Off the device for at least 10 seconds.
Power indicator
2. Power on the Main Switch while holding the Sub Power
button on the left side of the control panel.
3. Wait for a beep and the purple Power indicator to light.
4. Release the Sub Power button. Note: Under normal
conditions, the device will finish the boot sequence and then
enter Self Diagnostics Mode.
a. If the Self Diagnostics Mode screen is displayed, press
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the Start button when it turns blue. Reference the Service Manual – section 13.12
[Self-diag. (Full/Individual)] and troubleshoot as indicated.
b. If the screen remains black or stalls at a percentage, reference Appendix A of this document for
troubleshooting guidance.
5. Remove all accessories from the main body (DF, Finisher, Fax board, optional paper trays, etc.)
6. Check that the MFP is plugged into a dedicated AC power source or confirm that the voltage supplied is
consistently within spec:

Product Voltage Amps NEMA Plug

bizhub 300i 120V 12A 5-15R
bizhub 360i 120V 12A 5-15R
bizhub 450i 120V 12A 5-15R
bizhub 550i 120V 12A 5-15R
bizhub 650i 120V 12A 5-15R
bizhub 750i 120V 16A 5-20R
bizhub C250i 120V 12A 5-15R
bizhub C300i 120V 12A 5-15R
bizhub C360i 120V 12A 5-15R
bizhub C450i 120V 12A 5-15R
bizhub C550i 120V 12A 5-15R
bizhub C650i 120V 12A 5-15R
bizhub C750i 120V 16A 5-20R

7. Reseat ALL Connectors and ensure that the pin area

connection between the Storage Board and CPU Board is
intact.
8. Check DCPU for all 24V, 12V
and 5V outputs.
9. Load the latest base controller firmware by
holding down the Rear Stop key on the back of
the control panel while booting up the machine.
Always reference the firmware readme file (ex:
README DLKM_xxxxxxxxx)
10. Run the Diagnosis and Recovery Tool
a. Reference Technical Bulletin 13435 - i-Series:
Diagnosis and Recovery Tool for troubleshooting guidance.
b. If board replacement is necessary ensure to follow the service manual section [5.3
Disassembly/Reassembly Boards] for the board replacement procedure.
c. If a Repaired or “Cleansed” CPU board is installed:
i. You will have to flash the machine with the reset tar file a789be.tar to cleanse the board.
ii. The tar file and instructions can be acquired by contacting SSD.
iii. Run 3 times, each time the MFP will populate a “Data Initialization Complete” message.
IMPORTANT: Using the reset tar file will clear consumable/meter counts, stored settings, and
customer data.
Page 3 of 13 Bulletin #: 13472

d. In some instances, it will be required to perform a PARTITION of the Storage board before moving on to
the next step, in which case you can acquire the procedure by calling SSD. IMPORTANT: Partitioning the
Storage board may also clear consumable/meter counts, stored settings, and customer data.

Additional
Reset .tar file
If the reset.tar file is used, the following steps are required via Service Mode to restore functionality:
1. Input the Printer Serial Number: [Service Mode] > [System 1] > [Serial Number].
2. Set/confirm Marketing Area: [Service Mode] > [System 1] > [Marketing Area (also check Fax Area - if installed)].
3. Set Date, Time Zone, and Time: Access the Setup wizard. Select [Reset] if in Service Mode > [Stop > 1 > 1 >4 > 4
> Clear].
4. Set device version: [Service Mode] > [System 2] > [Software Switch Setting] > [Switch 10] > Set to hex “02” > [Fix].
5. Set Function version: [Service Mode] > [System 2] > [Software Switch Setting] > [Switch 25] > Reference the
firmware readme file to identify the correct setting > [Fix].

Example: bizhub C360i

Firmware version G00-P8 > SSW25 = hex “30” (ver. 2.2)

6. Configure the ADF: [Service Mode] > [System 2] > [ADF setting] > select the correct ADF.
7. Configure the Fax option if installed: [Service Mode] > [System 2] > [Option Board Status].
8. Set Storage type to “Storage”: [Service Mode] > [System 2] > [Set Storage Type] > [from MicroSD to “Storage”].
9. Power cycle the device > Check for any warning or error messages.
10. Access “Billing Setting” and check for any License Management errors: [Service Mode] > [Stop > 9]. Errors can be
resolved by “Initializing” the license via the LMS Server interface. [MyKonicaMinolta] > [Service] > [License
Management Server].

11. Load Movie Data. Available from the One-Stop Product Support page.
12. Load PDF/A Font data if a message appears. Available from the One-Stop Product Support page.
13. Load the Loadable Device Driver (LDD) if required.
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NEW CPU board replacement procedure:

1. Remove the Storage board from the CPU board.
2. Replace the CPU board.
3. Mount the Storage board that was removed in Step 1 on the new CPU board.
4. After replacement, insert the USB memory including the firmware into the USB port located on the lower side of the
control panel.
5. Remove the cover at the back of the operation panel.
6. While pressing the “Rear Stop” key, turn ON the main power switch.
7. Once the “●” mark appears in the upper right corner of the screen, release the “Rear Stop” key.
8. When the Firmware Update screen appears, touch [Machine Type Select].
9. Enter [Machine] and [Type], and touch [Fix].
10. Touch [OK].
11. Turn OFF the main power switch, and then remove the USB memory.
12. Turn ON the main power switch.
13. The machine will reboot two times by itself. Wait until the (C-D3C0) trouble code screen appears.
14. [Recover Data] appears on the trouble code screen, touch [Recover Data] to start the recovery of the data.

Machine / Type
Product SN Prefix Machine Type
bizhub C250i AA2M 10 D
bizhub C300i AA2K 10 2
bizhub C360i AA2J 10 1
bizhub C450i AA7R 10 0
bizhub C550i AA7P 10 A
bizhub C650i AA7N 10 C
bizhub C750i ACKN 10 E
bizhub 300i AC78 13 2
bizhub 360i AC77 13 1
bizhub 450i AC76 13 0
bizhub 550i AC75 13 A
bizhub 650i AC74 13 C
bizhub 750i ACV7 13 E
Page 5 of 13 Bulletin #: 13472

NEW Storage board replacement – Important firmware update:

1. If the Storage board is replaced, you MUST follow the procedure below to ensure the MFP Controller’s Boot
Program is updated to support the new Storage Board. If the Controller is not up to date, the device will not boot to
ready.
2. Firmware G00-J9 (and later) has an updated version of the MFP Controller Boot program.
3. Load firmware version G00-J9 or later onto a USB memory stick.
4. Connect the USB memory to the firmware USB port on the control panel.
5. Power up while holding the Stop key on the back side of the control panel.
6. Select “Machine Type Select” once the firmware screen is displayed.

7. Enter the following [(1) (7) (2) (9) (3) (8)] using the numbers in the red frame and then select “OK”.
Page 6 of 13 Bulletin #: 13472

8. Select [Boot Rom].

9. Select [Start] to update the Boot ROM.

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10. Power cycle the device after the Boot Rom update is completed. Note: If the Boot Rom is already up to date, the
display will indicate this. Proceed with the power cycle.

Reference Appendix B for Storage Board identification information.

Contact the SSD call center if the issue is still unresolved.

Recommendations:
• Follow the troubleshooting outline in this bulletin before replacing any parts.
• Retain all parts replaced while troubleshooting. Original parts may need to be reinstalled to resolve the issue.
• Take notes of what the results were for each section of this document.
• Confirm your USB memory stick will load firmware on another functioning i-Series device.
• Additionally:
• Never replace the storage board and CPU board with a new one at the same time.
• Never replace the backup board and CPU board with a new one at the same time.
• When you replace the backup board with a new one, all information including the consumables counter and
settings values will be reset. Therefore, it will require replacement of all consumables with new ones.
• Never use the combination of the used Storage board removed from another machine and the CPU board.
This combination causes corruption of the stored data.
• Never use the combination of the used CPU board removed from another machine and the storage board.
This combination causes corruption of the stored data.

For any questions, please contact the Contact Support Center at 1-800-825-5664
Appendix A:
Boot up Process

Processing Display contents on Boot diagnosis (Hold down the sub power, and turn On the main switch)
Boot up Process
Board the Panel LED Indication Panel Indication Troubleshooting
Boot up from CPU Brd (SPI- Normal operation:
BootRom Flash) Power LED Data LED Warning LED Panel
Off > On Off Off Off > 25%

Abnormal operation:
Case 1:
Power LED Data LED Warning LED Panel
Off Off Off Off
Possible cause:
1. No power from the wall or power supply
2. Operation panel/connections
No LEDs 3. Base Brd / connections
Case 2:
Power LED Data LED Warning LED Panel
Nothing is displayed. Nothing is displayed.
On Off Off Off
Possible cause:
Start of I2C CPU Brd, 1. CPU Brd / connections
initialization Base Board 2. Cabling/connections
3. Firmware
Case 3
Power LED Data LED Warning LED Panel
On Flashing Off Off > 25%
Possible cause:
1. CPU / connections
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End of I2C CPU Brd, Normal operation:

initialization Base Brd Power LED Data LED Warning LED Panel
DIMM Check Storage Brd On Off > On Off > On 25% > 50%
Start download CPU Brd Abnormal operation:
boot program (SPI-Flash > Case 4:
(LPDDR4) LPDDR4)
End download CPU Brd Power LED Data LED Warning LED Panel
boot program (SPI-Flash > On On Off 25%
(LPDDR4) LPDDR4) • Power LED turns On – Possible cause:
Start Storage Brd > Pink (Purple) 1. Storage Brd / connections
downloading the CPU Brd • Warning LED turns On - 2. CPU Brd / connections
main program (Storage Red Case 5:
from FW NAND_Flash > Progress bar display • Data light turns On - Progress bar display
at 25% at 25% Power LED Data LED Warning LED Panel
storage device LPDDR4 ) Blue On On Flashing 25%
to LPDDR4
Possible cause:
1. Firmware
2. Storage Brd / connections
3. CPU Brd / connections
End download Storage Brd > Normal operation:
main program CPU Power LED Data LED Warning LED Panel
from FW store (Storage
On On On 25% > 50%
device to NAND_Flash >
LPDDR4 LPDDR4 )
Abnormal operation:
Boot up CPU Brd
Case 6:
program from (Storage
LPDDR4 NAND_Flash > Power LED Data LED Warning LED Panel
LPDDR4 ) On On On 25%
Possible cause:
1. Firmware
2. CPU Brd / connections
Page 10 of 13 Bulletin #: 13472

Start initial CPU, • Power LED turns On - Normal operation:

setting of the Base Brd Pink Power LED Data LED Warning LED Panel
main program • Warning LED turns On - On On > Off On > Off 50% > 75%
Orange
Progress bar Progress bar
changes to 50% • Data light turns On - changes to 50% Abnormal operation:
Blue Case 7:
Power LED Data LED Warning LED Panel
On On On 50%
Possible cause:
1. Firmware
2. CPU Brd
3. Base Brd

End initial CPU Brd, Normal operation:

setting of the Base Brd Power LED Data LED Warning LED Panel
main program
On Off Off 75% > End
Start initial Base Brd > • Power LED turns On -
communication Storage Brd Blue Abnormal operation:
with Storage • Warning and Data LED Case 8:
Brd Progress bar turn-off Progress bar
Start initial changes to 75% changes to 75% Power LED Data LED Warning LED Panel
communication On Off Off 75%
with the engine Possible cause:
Start initial CPU Brd <-> 1. Firmware / Reload Firmware
communication Base Brd <-> 2. Base Brd / Base Brd connections
with CCD Brd CCD Brd 3. Storage Brd / Storage Brd connections
Start initial CPU Brd <-> 4. CPU Brd / CPU Brd connections
communication Base Brd <-> 5. CCD Brd / CCD Brd connections
with the engine mechanical
control section
End initial CPU Brd <->
communication Base Brd <->
with CCD Brd CCD Brd
Page 11 of 13 Bulletin #: 13472

End initial CPU <-> Initial Screen • Power LED turns On - If the boot check Normal operation:
communication Storage Brd Blue ends normally, the Power LED Data LED Warning LED Panel
with Storage • Warning and Data LED Self Diagnosis On Off Off End
Brd turn-off screen is
displayed. Abnormal operation:
Case 9:
Power LED Data LED Warning LED Panel
Trouble
On Off Off
Code
Start initial CPU <-> Base Possible cause:
communication Brd, 1. Storage Brd / Storage Brd connections
with Fax Brd (USB_Hub) <- 2. Trouble Code(s) > Service Manual
> Fax Brd
End initial CPU <-> Base
communication Brd,
with Fax Brd (USB_Hub) <-
> Fax Brd
Start initial CPU Brd <->
communication (Base Brd <->
with the Ethernet
Network
End initial CPU Brd <->
communication (Base Brd <->
with Network Ethernet
Page 12 of 13 Bulletin #: 13472

Appendix B:
Storage Board Identification

1. How to identify the Storage Board by appearance.

Page 13 of 13 Bulletin #: 13472

2. Storage Boards already installed can be identified by the Storage Controller Version in Service Mode -> Firmware Version.

(*1) This firmware must be installed to display the Storage Controller version in the Firmware version section of Service mode.
If older firmware is installed, the Storage Controller Version will be blank.