Flight Information

Important information about your Jazeera Airways flight

1. CONDITIONS OF CARRIAGE
Your travel is subject to Jazeera Airways General Conditions of Carriage. Some of the key conditions are set out in
this document. The full General Conditions of Carriage are available on www.jazeeraairways.com

2.CHECK-IN TIME
To help us get your flight away on time, you must check-in at least 2 hours before the scheduled departure time.
You will not be able to check-in after this time. Arrival at the check-in counters after this time will result in the
cancellation of your itinerary and forfeiture of all associated funds. You will be required to be at the boarding gate
at least 20 minutes prior to the scheduled departure time. The aircraft will not be held for you if you arrive at the
boarding gate after this time

3. PASSPORTS AND VISAS

All passengers including children and infants must have a valid passport or other authorized travel document and a
valid visa for their destination where appropriate. In addition, passengers are responsible for complying with all
regulations and travel requirements of countries to be flown. We reserve the right to refuse carriage if you have
not complied with these requirements.

4. BAGGAGE ALLOWANCE
4.1 Check-In Baggage
4.1.1 Business Class - all passengers (except infants) are allowed to check-in up to 50 Kg (60 kg for certain flights
according to fare rules)).
4.1.2 Economy Class (Light) – Nil baggage allowance
4.1.3 Economy Class (Value) – all passengers (except infants) are allowed to check­in up to 20 kgs
4.1.4 Economy Class (Extra) – all passengers (except infants) are allowed to check­in up to 30 kgs
4.1.5 In addition to the above checked in baggage allowances, passengers with reduced mobility are allowed to
carry free of charge one collapsible wheelchair. Wheelchairs must be loaded in the aircraft hold.
4.1.6 In accordance with the international laws, passengers are not allowed to carry any single check-in baggage
weighing more than 32 kg.
4.1.7 Perishable food such as seafood, fresh meat, fruits and vegetables etc. must be packed in properly sealed
strong igloo type iceboxes and wrapped with plastic wrappings. Any other way of packaging will not be accepted.
4.1.8 Jazeera Airways reserves the right to restrict the number of checked baggage.
4.1.9 Where carrying of excess baggage is allowed, you will be required to pay a charge for carriage of baggage in
excess of the free Baggage allowance specified in our Regulations.
4.2 Unchecked Hand Baggage
4.2.1 Business Class: 2 pieces, combined total of 15 kg.
4.2.2 Economy Class (Light, Value and Extra): 1 piece, 7 kg total weight.
4.2.3 Dimensions of hand baggage for Business and Economy Classes must not exceed 55 cm (width), 40 cm
(height) and 20 cm (depth).
4.2.4 In addition to the above hand baggage allowances, passengers with reduced mobility are allowed to carry
free of charge one pair of crutches and/or braces or any other prosthetic device.
4.2.5 Jazeera Airways does not allow the carriage of any animals or birds on board in its aircraft except guide dogs
(for visually impaired or hard to hear passengers) and falcons in the cabin.
4.2.6 All pieces of hand baggage must be declared at the check-in counters and Jazeera Airways' carry-on tags
must be issued for each piece.
4.2.7 At the boarding gate, passengers will have to pay KD 5 (or equivalent local currency) per piece for any
undeclared hand baggage which will be loaded with the checked in baggage.

5. BOARDING PROCEDURE
To help us get your flight away on time, Jazeera Airways asks you to be at the boarding gate at least 20 minutes
before the scheduled departure time. Passengers with young children, passengers requiring special assistance will
be boarded first and Jazeera Business Class passengers can board at their convenient, but not later than the
stipulated time.

6. ADDITIONAL TERMINAL TRANSFER FEE

Please note that if you are transiting from Kuwait International Airport Terminal 5 to Terminal 1 or 4, an additional
Terminal Transfer Fee might be collected at your Origin Airport.

7. ONBOARD YOUR JAZEERA AIRWAYS FLIGHT

Food and beverages are complimentary on board for Business Class. Our selection may differ between flights. The
range includes fresh vegetarian and non-vegetarian sandwiches, snacks, confectionery, soft drinks, fruit juices,
tea, and coffee. We apologize in advance if your desired choice is not available on your flight.
For Economy Class (Light, Value and Extra), our on board menu offers you greater choice with a wide range of
food and beverage available for purchase**.
(**Complimentary for flight to/from Cairo)

8. HEALTH
Some studies have concluded that prolonged immobility may be a risk factor in the formation of blood clots in the
legs (DVT - Deep Vein Thrombosis). If you feel you may be at risk from DVT or other health problems, Jazeera
Airways recommends you consult with your doctor before travel.

9. PASSENGER SECURITY
For security reasons, all knives, sharp objects or cutting implements of any kind and any length, whether of metal
or other material, knitting needles, and sporting goods, must be packed in your check-in baggage. They cannot be
carried in your cabin baggage or on your person. If they are, the articles will be removed by the airport security
officers and not returned. Passengers carrying hypodermic needles will need to declare them at the screening
point. When requested, documentation or identification to confirm the passenger's medical condition should be
produced. Medication should have a professionally printed label identifying the medication or a manufacturer's
name or pharmaceutical label affixed. Please contact Jazeera Airways should you have a question.

10. PACKAGE HOLIDAY BOOKINGS

If your booking is part of a package and you wish to make changes, you must contact the travel agent who made
your booking.

11. CREDIT CARD POLICY

If credit card holder is the passenger, then the credit card will need to be produced at the time of check-in. If the
passenger is not the credit card holder, then a photocopy of the credit card (only front face) and a copy of the real
card holder's valid ID (passport copy or civil ID copy) are to be produced at the time of check-in.
Please carry two copies of the same if you are traveling on the return sector. Passenger may be refused carriage
if any of these requirements are not met. This additional level of security is designed to protect you and us.
Some key Conditions of Carriage

1. Terms of carriage: The carriage baggage as stipulated in our 12. Smoking:

of a passenger on any Jazeera Conditions of Carriages, including You may not smoke in any part of an
Airways flight is, without exception, fragile or perishable items, items aircraft operated by Jazeera Airways.
subject to: having a special value, such as Failure to adhere to this regulation
1.1 A booking. money, jewelry, precious metals, may result in severe criminal
1.2 These Key Conditions of Carriage computers, personal electronic penalties being brought against you.
and our full General Conditions of devices, negotiable papers, In addition all disruption costs will be
Carriage (available on request from securities, or other valuables, claimed against you by us.
our offices and on our website at business documents, passports and 13. Privacy:
jazeeraairways.com). other identification documents, or You recognize that personal data has
1.3 Any international conventions that samples, or for damage to or loss of been given to us for the purposes of:
may apply to the journey in question. protruding parts such as wheels, making a reservation, purchasing a
1.4 Any specific directions given to a straps, pull handles, or other items ticket, obtaining ancillary services,
passenger in writing, or verbally by attached to baggage, or items lost as developing and providing services,
Jazeera Airways staff. a result of badly packed baggage. facilitating immigration and entry
1.5 The fare rules and conditions, as Acceptance of baggage by the bearer procedures, and making available
applicable. of the Baggage Identification Tag such data to government agencies, in
1.6 Infants: A child between the ages without complaint at the time of connection with your travel. For these
of 14 days until his/her second delivery is sufficient evidence that the purposes, you authorize us to retain
birthday is considered an Infant. Only baggage has been delivered in good and use such data and to transmit it
one infant can travel on his/her condition and in accordance with the to our own offices, Authorized Agents,
parent's lap and if there is a second contract of carriage, unless you government agencies, other airlines
infant, a full fare extra seat should be prove otherwise. Any right to or the providers of the above
purchased provided a certified car damages shall be forfeited if an mentioned services wherever they
seat is supplied by the adult action is not brought within two years may be located.
passenger. Without the car seat, of the date of arrival at destination, 14. Dangerous Goods:
passengers will be denied acceptance or the date on which the aircraft was Firearms and weapons of any type,
at check-in counters. You will be scheduled to arrive, or the date on including but not limited to knives,
required to present the infant's birth which the carriage stopped. The blades, or sharp items of any kind
certificate at the check-in counter to method of calculating the period of are not permitted in the cabin.
verify his/her age. limitation shall be determined by the Jazeera Airways may destroy,
1.7 Unaccompanied Minors: We law of the court where the case is withhold or retain such items as it
accept unaccompanied minors heard. deems appropriate. For safety
between 5 and 14 years old for 5. Liability for breach of reasons, the following dangerous
travel, provided advance condition or warranty: goods must not be carried in your
arrangements were made at the time To the extent permitted by law, cabin or checked baggage:
of booking. A handling fee of KD 25 Jazeera Airways excludes all liability Corrosives (e.g. wet cell batteries),
(or equivalent currency) is to be paid for any costs, expenses, losses or Compressed gases (e.g. camping
per person per sector at the time of damages whatsoever that may arise gas), Explosives, Poisons and toxic
booking, in addition to the ticket fare. in any way in connection with the substances, Dry ice or heat producing
1.8 Pregnancy: Women with a carriage. articles, Infectious substances,
pregnancy period less than 27 weeks 6. Late or cancelled flights Flammable liquids, Organic peroxides
(inclusive) are allowed to travel outside Jazeera Airways' control: (e.g. bleaching powders), Radioactive
without doctor's medical certificate. Whether you have checked in or not, materials, Matches and articles easily
Women with pregnancy period Jazeera Airways will endeavor ignited, Oxidising materials,
between 27 and 32 weeks (inclusive) assisting you to get to your Magnetised material, briefcases and
are allowed to travel provided they destination without any obligation to attach cases incorporating dangerous
have a valid doctor's medical do so, but will not be liable in any goods such as Lithium batteries,
certificate, which should not exceed 7 way for the delay or cancellation. Pyrotechnic devices, Disabling
days from the date of issue while 7. Seating: devices such as mace and pepper
women with a pregnancy period You may choose and reserve your spray containing an irritant or
above 32 weeks are not allowed to seat prior to check-in subject to incapacitating substance. For more
travel. certain terms and conditions. information click here.
2. Terms for the benefit of: However, we reserve the right to 15. Definitions
All the terms and conditions of assign or reassign seats at any time, "BAGGAGE" means your personal
carriage, including any exclusion or even after boarding of the aircraft. property accompanying you in
limitation of liability apply to benefit: This may be necessary for connection with your trip. Unless
Jazeera Airways employees, agents operational, safety or security otherwise specified, it consists of both
and representatives of all other reasons your checked and unchecked
service providers used by Jazeera 8. Charges and Taxes: baggage. "TICKET" means the
Airways to carry you. If the benefit of The price of your Booking may electronic or paper ticket issued by
any provision is not enforceable by include significant amounts of Jazeera Airways to you in respect of
any of the above, Jazeera Airways charges and taxes. You may also be a particular flight, as evidenced by
holds that benefit on trust for them, required to pay additional charges the Itinerary/Receipt confirmation
and can, if requested by them, and taxes not marked on the and/or boarding pass issued by
enforce the provisions on their Itinerary and Tax Invoice direct to Jazeera Airways to you. "CHECKED
behalf. third parties. BAGGAGE" means baggage of which
3. Not refundable: 9. Insurance: we take custody of and for which we
All fares paid for flights operated by Personal and baggage insurance is have issued a Baggage Tag.
Jazeera Airways are non-refundable recommended "UNCHECKED BAGGAGE" means any
including any taxes, fees or charges 10. Searches: of your baggage other than checked
which may have been collected in Jazeera Airways, government or baggage. "PASSENGER", "You",
respect of such flights. However, airport officers may require you to "your" and "yourself" means any
request for refunds will be considered submit to clothing and body searches, person, except members of the crew,
in exceptional circumstances such as require you to submit your baggage carried or to be carried in an aircraft
bereavement of an immediate family to searches or inspectors, and may pursuant to a ticket.
member within seven days of search or inspect your baggage with 16. Prevalence
scheduled travel, subject to a or without you. In the event of any inconsistency
reasonable administration charge. 11. Right to Refuse Carriage: between these Key Conditions and
4. Limitation of Liability : The booking you have purchased is the General Conditions of Carriage,
We will not be liable for damage to valid only for transportation in the General Conditions of Carriage
unchecked baggage unless such sequence as shown on the ticket, will prevail.
damage is caused by our gross from the place of origin departure to
negligence or fault or that of our the final destination. If travel is not
servants or agents. We shall have no performed in the sequence provided
liability whatsoever for damage to in the booking, the ticket/itinerary will
articles not permitted to be contained not be honored and will lose its
in checked validity. Maintaining such a sequence
forms an essential part of our
contract with you.
Jazeera Airways reserves the right to
refuse carriage to any passenger who
seeks to travel in violation of
applicable law, tariffs or the General
Conditions of Carriage, or who is
under the influence of drugs/alcohol,
or if Jazeera Airways believes it is
necessary for the safety, security or
comfort of you or other passengers
or for the protection of property.