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Haley Dalen
605 Southern Ave #1C
Selah, WA 98942
(509)-408-0672
Hdalen20@gmail.com

Objective
Passionate individual, seeking a position in a creative environment that offers greater challenge and
where I can let my customer service skills shine.

Professional Qualifications & Skills

-Excellent customer service skills in person, on telephone and in written communication.
-Demonstrated ability to multitask in structured/regulated and fast paced environments using time
management.
-Great at upselling products without appearing pushy.
-Highly self-motivated, intelligent and diligent while still remaining a team player.
-High energy, friendly and outgoing in a professional manner.
-Responsible and hard working

Experience
June 2019- current
Sally Beauty, Union Gap, WA -Assistant manager
Opening and closing duties. Handling customer complaints and mediating situations. Cash handling
as well as processing returns and transferring of product. Inventory control, tracking as well as
placing weekly store orders. Delegating tasks for sales associates to perform each shift. Creating
schedules according to payroll and responsible for 7 associates and overseeing all operations.
Scheduling interviews and hiring.

June 2016- September 2017

The Evergreen Market, Renton, WA - Team educator
Educating customers about products and answering questions in person and on the phone. Sat in on
inventory meetings to stay up to date on the latest shipments of products. Soft interviews with
producers at vendor days to learn more about companies and relaying all information to fellow
associates. I also helped create a store brochure with fellow educators.

Education
September 2012 - March 2013
Evergreen Beauty & Barber College, Everett - Esthetician license

2008- 2011
Aces High School, Everett - Diploma

(References available upon request)

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