FRONT OFFICE ASSESSMENT – TEST 1

(Each question carries a ½ mark. Total marks 30)

Student’s Name: m.lochan (FIAT/AVP/23-24/1126)

Batch Code: (X-4) Centre: Visakhapatnam

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment

TIMELINE: You can take upto 2 hours to submit the Assignments

A Fill in the blanks

1. Continental Plan offers room tariff and breakfast.

2. Pallonjee pestonjee started the first luxury-hotel in
Bombay (Mumbai) in 1840.
3. HRACC( hotel and restaurant approval classification committee has
been set up and it inspects and assesses the hotels for star rating.
4. In 1903, Jamshetji Nusserwanji Tata constructed the "Taj Mahal Palace" Hotel
in Bombay (Mumbai)
5. Respect, privacy is very important as it signifies respect for others and
values for other people’s time.
6. The Orchid Hotel in Mumbai, was the first Ecotel hotel in the whole of
Asia.
7. Cruise is an anchored passenger ship (which is not seaworthy) that is
operated as a deluxe hotel.
8. Front office and house keeping are two main Support Centers in a
hotel.
9. Floor limit is the credit limit given by the credit card company
to the cardholder.
10. Retention charges is the money paid by the guest in order
 to guarantee his reservation.
11. A skipper is a guest who leaves the hotel without settling his bill.
12. Always answer a phone call within three rings.
13. A guest who checks in as part of a group is called a member of a group
_.
14. The Rack _ rate is the maximum rate charged for a room and is
featured in the tariff card.
15.A walk-in guest checks-in to the hotel, but he does not have a confirmed
reservation.

B Tick the correct option

1. A tariff calculated at 75% of the Rack Rate.

Rack rate Day rate

Write the correct choice: day rate

2. Credit limit given to the card holder by the credit card company.
Floor Limit House Limit

Write the correct choice: floor limit

3. The number of in-house guests in a hotel at any point of time.

House Use House Count

Write the correct choice: house count

4. A guest who is not given any credit facility in the hotel.

No Show No Post

Write the correct choice: No post

5. This Plan includes room tariff only.

Continental Plan European Plan

Write the correct choice: european plan

6. These are deluxe hotel properties with a helipad facility

Floatels Lotels

Write the correct choice: Lotels

 7. This voucher is filled up for complimentary items to be given to the guest.
Amenities Voucher VPO Voucher

Write the correct choice: Amenities voucher

8. This form is filled up by the guest on arrival

Reservation Form Registration Form

Write the correct choice: Registration Form

9. Filling up of this form is mandatory for foreigners, on arrival

Errand Card ‘C’ Form
Write the correct choice: 'C' form

10. This Master Key opens even double locked rooms.

Grand Master Key General Master Key

Write the correct choice: Grand Master Key

11. This person is authorized to encash foreign currency.

Outlet Cashier Front Office Cashier

Write the correct choice: Front Office Cashier

12. This form of payment is not acceptable for bill settlement.

Traveller’s cheque Personal cheque

Write the correct choice: Personal cheque

13. This guest has a confirmed reservation, but does not check-in
No Show Understay

Write the correct choice: No Show

14. The number of rooms occupied in a hotel at any point of time.

Availability Occupancy

Write the correct choice: Occupancy

A True/ False

1. The American Plan includes room tariff, breakfast and either lunch or
dinner. True/False
Ans false
C True/ False

1. The American Plan includes room tariff, breakfast and either lunch or
dinner. True/False
Ans false

2. Rotels are trains which have been converted into hotels. True/False
Ans. True

3. FHRAI helps the Hospitality Industry to grow, prosper and keep in pace with
the development in the International scenario. True /False
Ans. True

4. Heritage hotels must provide car parking, garage, accommodation, rest

facilities. True/ False
Ans. False

5. Room sales accounts for more than 50% of total hotel sales. True/False
Ans. True

6. A cooperative attitude is the essence of teamwork.True/False

Ans. True

7. Always establish eye contact while speaking to the guest. True/False

Ans. True

8. The Concierge looks after reservation of rooms. True/False

Ans. False
 9. House Count is the number of in-house guests at any given time. True/False
Ans. True

10.Whenever speaking on the phone, you must do it with a smile. True? False
Ans. True

11. Punctuality is not a necessary quality to have. True/False

Ans. False

12. A motel is a hotel that provides gambling facilities. True/False

Ans. False

13.Amenities Voucher is filled by Front Office for complimentary items.

True/False
Ans. True

14. ‘C’ Form must be filled for Indian nationals only. True/False
Ans. False

15.Mail and messages are handled by the Guest Relations Executive.

True/False
Ans. False

B Answer in one sentence

1. What is the meaning of Hospitality?

Ans. "Taking care of the guest and anticipating their needs"
"Looking after guest, being friendly and welcoming towards them".

2. What were the first organized hotels in Switzerland called?

Ans. "The Grand Hotel Regina"were the first organized hotels in
Switzerland

3. What is another name for a semi-residential hotel?

Ans. "Aparthotels" is another name for a semi-residential hotels

4. On which plan do resort hotels operate?

Ans. Resort hotels operate on "American Plan/American Modified Plan"

5. What is a casino hotel?

Ans. The hotels which provide Gambling facilities are called casino
hotels and they are found in Goa, india

6. Define a ‘Revenue Center’?

Ans. Revenue centre sells products and provides services to the
guests,thereby generating revenue for the hotels

7. Give two examples of Operating and Non-Revenue Producing

Ans. The two examples of operating centres are
1) house keeping
2) accounting department

8. What is the full form of CVGR?

Ans. The full form of CVGR is " Company Volume Guaranteed Rate "

9. Who is a Special Interest Tourist?

Ans. Special interest tourist is the provision of coustomised tourism activities
that deals with the special interest of a group or individuals

10.Which type of guest is termed as FFIT?

Ans. FFIT-Foreign Free Independent/Individual Traveller
An international guest who checks in as an individual and not as part of a group
.

10. What is House Limit?

Ans. The predetermined credit limit given to the guest by the hotel,up to
which value the guest can sign bills and settle them on check out.it is the
maximum extent to which credit will be extended before payment is requested.
12. What is ARR? How is it calculated?
Ans. ARR-Average room rate
It is calculated by dividing total rooms revenue by total number of rooms sold

13. Name the records maintained for Left Luggage?

Ans. The records maintained for left luggages are called "Left Luggage
Register ","baggage tag","luggage inventory sheet" .

14. List any three modes of payment accepted by hotels?

Ans. Three modes of payment accepted by the hotels are
1) cash payment in full
2) travellers cheque
3) combined settlement method
4) credit /debit card

15. How is a containable fire handled?

Ans. Containable fire can be handled by using fire extinguishers.