Print to Connect Trans

Chennai Audits Audit Re

Thane Audits

Quezon WIN Audits

Quezon MAC Audits

Transfer Reduction
Audit Results
Switchboard!A1

Result
Fortune Towers
Site/LOB Fortune Towers - Print WIN
Transfer to Quezon Connect % 16.70%
Re-Transfer Benchmark 34.06%

Audit Results Week #1 {01/11/2022 - 01/20/2022} Fortune Towers - Print WIN

# of Transfers to QZN Connect Wk1 81
# of Re-transfers Wk1 22
% of Re-transfers 27.16%
# of Audits Wk1 20
# of Invalid Transfers Wk1 4
% of Invalid Transfers Wk1 20.00%
Audit Results Week #2 {01/21/2022 - 01/31/2022} Fortune Towers - Print WIN
# of Transfers to QZN Connect Wk2 65
# of Re-transfers Wk2 12
% of Re-transfers 18.46%
# of Audits Wk2 12
# of Invalid Transfers Wk2 2
% of Invalid Transfers Wk2 16.67%
Audit Results Week #3 {02/01/2022 - 02/10/2022} Fortune Towers - Print WIN
# of Transfers to QZN Connect Wk3 55
# of Re-transfers Wk3 14
% of Re-transfers 25.45%
# of Audits Wk3
# of Invalid Transfers Wk3
% of Invalid Transfers Wk3 #DIV/0!
Results
Thane India (G-Corp) Quezon City - SM North Edsa
Thane India (G-Corp) - Print WIN Quezon City - SM North Edsa - Print WIN and MAC
14.65% 17.35%
38.19% 32.76%

Thane India (G-Corp) - Print WIN Quezon City - SM North Edsa - Print WIN and MAC
96 369
32 98
33.33% 26.56%
20 40
6 8
30.00% 20.00%
Thane India (G-Corp) - Print WIN Quezon City - SM North Edsa - Print WIN and MAC
115 570
40 151
34.78% 26.49%
20 40
4 13
20.00% 32.50%
Thane India (G-Corp) - Print WIN Quezon City - SM North Edsa - Print WIN and MAC
154 631
39 178
25.32% 28.21%

#DIV/0! #DIV/0!
From
CS_AM_CV_US_IJ_Core_CONS_CE_EN_TGT_VQ
CS_AM_CV_US_IJ_MAC_Core_QZ_EN_TGT_VQ
Auditor GUID
Nishant 00DF3P7GBK8O1EUM1SA662LAES05GOB8
Nishant 00DF3P7GBK8O1EUM1SA662LAES051KOV
Nishant 00DF3P7GBK8O1EUM1SA662LAES0543GA
Nishant 00DF3P7GBK8O1EUM1SA662LAES05347V
Nishant 00DF3P7GBK8O1EUM1SA662LAES05F8OS
Nishant 00DF3P7GBK8O1EUM1SA662LAES058MIG
Nishant 00DF3P7GBK8O1EUM1SA662LAES05HEVM
Nishant 00DF3P7GBK8O1EUM1SA662LAES05962U
Nishant 00DF3P7GBK8O1EUM1SA662LAES05962U
Nishant 00DF3P7GBK8O1EUM1SA662LAES05JTF3
Nishant 00DF3P7GBK8O1EUM1SA662LAES05F9K9
Nishant 00DF3P7GBK8O1EUM1SA662LAES055PF2
Akash G 00DF3P7GBK8O1EUM1SA662LAES05K5JP
Akash G 00DF3P7GBK8O1EUM1SA662LAES053L9I
Queue Transferred To Source Valid/Invalid Reason
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI044948
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045061
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045176
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI044946
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045172
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045179
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045247
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045047
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045175
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045176
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045175
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045047
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045176 Valid NA
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045052 Valid NA
Agent Name TL Name Root cause Date Audit Batch #
Week 3
Week 3
Week 3
Week 3
Week 3
Week 3
Week 3
Week 3
Week 3
Week 3
Week 3
Week 3
John Kumar J Vijiendhran Lr NA 11/2/2022 Week 3
Meghna Mogansanjiv PERIYANAYAGASAMY P NA 2/2/2022 Week 3
Site Call Duration
Chennai
Chennai
Chennai
Chennai
Chennai
Chennai
Chennai
Chennai
Chennai
Chennai
Chennai
Chennai
Chennai 0:03:58
Chennai 0:10:22
Auditor GUID
Akash G 00DF3P7GBK8O1EUM1SA662LAES05EHJV
Akash G 00DF3P7GBK8O1EUM1SA662LAES05CHJR
Akash G 00DF3P7GBK8O1EUM1SA662LAES05FL8T
Akash G 00DF3P7GBK8O1EUM1SA662LAES056935
Akash G 00DF3P7GBK8O1EUM1SA662LAES0566MT
Akash G 00DF3P7GBK8O1EUM1SA662LAES05JQU7
Akash G 00DF3P7GBK8O1EUM1SA662LAES05GNKJ
Akash G 00DF3P7GBK8O1EUM1SA662LAES051N26
Akash G 00DF3P7GBK8O1EUM1SA662LAES058N0A
Minarul 00DF3P7GBK8O1EUM1SA662LAES05967L
Minarul 00DF3P7GBK8O1EUM1SA662LAES05EI53
Minarul 00DF3P7GBK8O1EUM1SA662LAES05BENJ
Minarul 00DF3P7GBK8O1EUM1SA662LAES05FFA3
Minarul 00DF3P7GBK8O1EUM1SA662LAES055ROG
Minarul 00DF3P7GBK8O1EUM1SA662LAES055Q7L
Minarul 00DF3P7GBK8O1EUM1SA662LAES05EU5N
Minarul 00DF3P7GBK8O1EUM1SA662LAES05GST9
Minarul 00DF3P7GBK8O1EUM1SA662LAES05DVHV
Minarul 00DF3P7GBK8O1EUM1SA662LAES05G9LG
Minarul 00DF3P7GBK8O1EUM1SA662LAES05E4P1
Queue Transferred To Source Valid/InvalReason
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045013 Valid NA
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045224 Valid NA
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045007 Invalid Print Quali
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045072 Valid NA
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045072 Valid NA
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045182 Valid NA
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045188 Valid NA
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045007 Valid NA
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI044940 Invalid Printer Off
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045073
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045007
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045185
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI044987
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045193
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045193
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045193
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045073
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045008
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045002
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI045219
Agent Name TL Name Root causeDate Audit Batc Site Call Duration
JEET SHAH Pankaj Mishra NA 8/2/2022 Week 3 Thane 0:06:18
WAMAID SHAIKH Khalid Shaikh NA 8/2/2022 Week 3 Thane 0:02:59
PRITESH CHAVDA Pankaj Mishra SP should h 9/2/2022 Week 3 Thane 0:08:50
ANAND KUMAR GOND Sarfaraz Khan NA 4/2/2022 Week 3 Thane 0:05:39
ANAND KUMAR GOND Sarfaraz Khan NA 4/2/2022 Week 3 Thane 0:20:55
Sameer Gaikwad Sarfaraz Khan NA 11/2/2022 Week 3 Thane 0:03:51
PRANAV JAISWAL Sarfaraz Khan NA 9/2/2022 Week 3 Thane 0:05:44
PRITESH CHAVDA Pankaj Mishra NA 2/2/2022 Week 3 Thane 0:05:07
Heloise Dcunha Sarfaraz Khan SP should h 5/2/2022 Week 3 Thane 0:05:55
Week 3 Thane
Week 3 Thane
Week 3 Thane
Week 3 Thane
Week 3 Thane
Week 3 Thane
Week 3 Thane
Week 3 Thane
Week 3 Thane
Week 3 Thane
Week 3 Thane
Auditor GUID
00DF3P7GBK8O1EUM1SA662LAES05GPM8
00DF3P7GBK8O1EUM1SA662LAES05GPM8
00DF3P7GBK8O1EUM1SA662LAES0530UF
00DF3P7GBK8O1EUM1SA662LAES054C06
00DF3P7GBK8O1EUM1SA662LAES0547JM
00DF3P7GBK8O1EUM1SA662LAES05ELC0
00DF3P7GBK8O1EUM1SA662LAES05504G
00DF3P7GBK8O1EUM1SA662LAES05IF33
00DF3P7GBK8O1EUM1SA662LAES05E6AB
00DF3P7GBK8O1EUM1SA662LAES05BSB5
00DF3P7GBK8O1EUM1SA662LAES05CD57
00DF3P7GBK8O1EUM1SA662LAES0592ML
00DF3P7GBK8O1EUM1SA662LAES05EM0B
00DF3P7GBK8O1EUM1SA662LAES05K0RO
00DF3P7GBK8O1EUM1SA662LAES05BG7L
00DF3P7GBK8O1EUM1SA662LAES053G6E
00DF3P7GBK8O1EUM1SA662LAES053MJ5
00DF3P7GBK8O1EUM1SA662LAES054E65
00DF3P7GBK8O1EUM1SA662LAES05BNCH
00DF3P7GBK8O1EUM1SA662LAES0572O5
Queue Transferred To Source Valid/InvalReason Agent NamTL Name
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054727
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054354
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054218
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054218
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054218
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054181
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054075
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054786
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054785
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI053664
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI053664
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054781
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054781
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054640
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054654
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054075
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054866
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054330
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054798
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI052129
Root causeDate Audit Batch # Site Call Duration
Week 3 QZN
Week 3 QZN
Week 3 QZN
Week 3 QZN
Week 3 QZN
Week 3 QZN
Week 3 QZN
Week 3 QZN
Week 3 QZN
Week 3 QZN
Week 3 QZN
Week 3 QZN
Week 3 QZN
Week 3 QZN
Week 3 QZN
Week 3 QZN
Week 3 QZN
Week 3 QZN
Week 3 QZN
Week 3 QZN
Auditor GUID
00DF3P7GBK8O1EUM1SA662LAES0539Q8
00DF3P7GBK8O1EUM1SA662LAES0593GJ
00DF3P7GBK8O1EUM1SA662LAES05GH99
00DF3P7GBK8O1EUM1SA662LAES054SO2
00DF3P7GBK8O1EUM1SA662LAES054H35
00DF3P7GBK8O1EUM1SA662LAES054QP0
00DF3P7GBK8O1EUM1SA662LAES05BRR8
00DF3P7GBK8O1EUM1SA662LAES05627P
00DF3P7GBK8O1EUM1SA662LAES05H2SE
00DF3P7GBK8O1EUM1SA662LAES05CCU0
00DF3P7GBK8O1EUM1SA662LAES05FAUV
00DF3P7GBK8O1EUM1SA662LAES0521GN
00DF3P7GBK8O1EUM1SA662LAES055N7I
00DF3P7GBK8O1EUM1SA662LAES05ARND
00DF3P7GBK8O1EUM1SA662LAES05EIH0
00DF3P7GBK8O1EUM1SA662LAES054URL
00DF3P7GBK8O1EUM1SA662LAES055UTU
00DF3P7GBK8O1EUM1SA662LAES05EFRG
00DF3P7GBK8O1EUM1SA662LAES05GBMP
00DF3P7GBK8O1EUM1SA662LAES05HMTR
Queue Transferred To Source Valid/Invalid Reason Agent Name
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI053529
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054742
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI055092
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054813
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054763
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054810
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054764
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI052073
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI053763
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI052435
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054424
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI052049
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI055095
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054587
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI052711
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054813
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054417
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054764
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI054775
CS_AM_CV_US_Connected_CONS_QZ_EN_TGT_VQ HPI053990
TL Name Root cause Date Audit Batch # Site Call Duration
Week 3 Quezon
Week 3 Quezon
Week 3 Quezon
Week 3 Quezon
Week 3 Quezon
Week 3 Quezon
Week 3 Quezon
Week 3 Quezon
Week 3 Quezon
Week 3 Quezon
Week 3 Quezon
Week 3 Quezon
Week 3 Quezon
Week 3 Quezon
Week 3 Quezon
Week 3 Quezon
Week 3 Quezon
Week 3 Quezon
Week 3 Quezon
Week 3 Quezon