ECS- LO-4

I confirm that the work submitted for this assignment is my own.

Learner name, Nandika Chandrika ratnam reddy Date Batch code

Reference id
FIAT/AVP/23-24/1185 1/6/24 X-4

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided below the questions
2. Review your answers before submitting the Assignment

TIMELINE: You can take upto 2 hrs to submit this Assignment

Session 30
Total Marks: 50 Time: 2 hrs

A. Read the text carefully and answer the questions on the text. (4 marks)
The hotel has 10 Standard, 8 Deluxe, 6 Family rooms and 10 Cottages. The
Rooms have hot and cold showers and private balconies. Room service and
laundry facilities are also available. All rooms except Cottages offer air
conditioning. Each room is equipped with two single beds, Family rooms
have 4 single beds. All rooms (except for Cottages) have televisions. If you
desire to make a reservation or request for more information you need to
complete the form. Our travel staff will be prompt in responding to any
request within one working day. The hotel staff there to help you. An
approval of your booking will be sent to you via e-mail (and fax if required).
If for any reason you wish to cancel your booking, it would be in your benefit
if you do so as early as possible by e-mailing our travel staff.
Answer the questions given below: Tick mark the correct option
1. Showers
a. There are no showers in the Cottages.
b. There is a shower in every room. .
c. Only the Cottages have showers.

2. Air Conditioning
a. There’s no air conditioning available in the Cottages.✔️
b. Air conditioning is available in every room.
c. Air conditioning is only available in the Cottages.

3. Apart from the Family rooms, all rooms are...

a. Double rooms.
b. Twin-bedded rooms.✓
c. Single rooms.

4. To book a room you must...

a. Respond in one working day.
b. Send a fax.
c. Fill in a form.✓

B.Read the passage given below and answer the questions that follow:(16
marks)
We often come across the stylish image of an air hostess or pilot greeting
passengers on board. In fact, so powerful is the image within us that today
the ever-smiling face of an air hostess has come to represent the epitome of
hospitality, glamour and ultimate fantasy of flying and seeing the world.
Flying across the globe and moving silently, the crew attendants meet and
greet the passengers first and make them comfortable for the journey ahead.
Right from the moment the plane moves in front of the aerobridge, they are at
the aircraft door with a warm smile, welcoming and guiding passengers on
board to their seats and performing their duties. Once the aircraft is airborne,
they make the passengers comfortable by rolling out the cart load of goodies,
food and drinks, chocolates and coffee, snacks and tea. Even though their
services may appear to be a very quiet affair, yet they have lots of
responsibilities on their shoulders, which include executing flight
commander›s instructions, coordinating security arrangements and ensuring
passengers› overall safety as well. During an emergency, they take the
responsibility and determine the most appropriate step to deal with the
situation.
Various domestic and international airlines have increased their services,
there is no doubt that the expansion is going to bring in a recruitment drive
for every new route demands additional basic cabin crew members.
Therefore, we are now witnessing a huge demand for trained cabin crew.
This is clear from why there is an increase in interviews conducted and many
inductions by many airlines. At the interviews of air hostesses and Flight
Attendants, the applicants are asked about their eyesight, interest in the job
and how they can handle difficult passengers. The governments of some
countries are keen on going liberal with an open sky policy. In this respect,
India is emerging as an important aviation hub in South Asia. This growth is
going to bring in multiple recruitment drives, as for every new route added, it
demands additional basic cabin crewmembers.
If you have any interest in this career, you can do a vocational programme,
specifically in aviation. Going to a well-known institute is always helpful
when you go job hunting.

From paragraph 1 and 2(5 marks)

1. Why is it mentioned that the air hostess is the epitome of hospitality
and style?
 The way an airhostess greets the passengers and the ever-smiling face of
an airhostess represents the epitome of hospitality, glamour and
ultimate fantasy of flying.

From paragraph 2(2 marks)

2.(a) The word ‘quietly’ can be replaced with__________silently___________.

(b) The word executing refers to____accomplish or perform____

From paragraph 2(2marks)

3(a) What should members of the cabin crew do in an emergency?
During an emergency, cabin crew take the responsibility and determine
the most appropriate step to deal with the situation and also ensure the
safety of the passengers.

(b) What must the crew attendants do first when the plane reaches in front
of the aerobridge?
Welcome the passengers with a warm pleasant smile and guiding
passengers on board to their seats and performing their duties to make
the passengers feel comfortable

4. (a) Which country is emerging as a major aviation hub in South Asia? ( 2

marks)
" India" is emerging as an major aviation hub in South Asia.
(b)What are the various questions asked during the interview to applicants?
Cabin crew Applicants are asked about their eyesight, interest in the job
and how they can handle difficult passengers.

From paragraph 4(5 marks)

5. How can one work towards a career as a member of the cabin crew?
If one has any interest in this career, you can do a vocational
programme, specifically in aviation. Going to a well-known institute is
always helpful when the person goes for job hunting.

C. Read the passage given carefully and answer the questions that
follow :(10 marks)
Flights have just become longer so that passengers can reach their destination
in one go without hopping flights. A long flight means passengers do not
need to break their journey at places and change planes. “They like to board
once, de-plane once. “It saves a lot of time and energy as passengers do not
waste time hopping from one flight to another,” says Tripta Bhatia, a member
of the cabin crew who works with one of the long flights and is very happy to
be on such flights. The flight from New Delhi to Toronto is now in operation
for a couple of years. The flight takes approximately eighteen hours, which
creates many challenges. A lot of groundwork goes into a flight like this. The
aircraft is, of course, specifically designed for the journey with more space
and wide-ranging entertainment services. The flight crews are also specially
trained to face the challenges involved. Travellers are now quite aware of the
health hazards that may be associated with flights that cover 17,600 or more
kilometers in distance more. Exposure to lower oxygen is harmful to the
human body. Passengers on extreme-long range flights need to be provided
with flight socks and, if necessary, tablets for thinning the blood. It is a belief
that prevention is better than cure when it comes to in-flight health. It is not
just the health and life of the passenger that is at stake on a flight of this
length, but also that of the flight crew. “They give us training on fatigue
management and how to fine- tune to the local time in Toronto. We need and
to exercise, as well as take care our diet and eat lightly in-flight,” says Tripta
Bhatia. The long-haul flights are now becoming a trend and many airlines
offer these direct flights the timings of which suit the domestic airlines.
Singapore, Cathy Pacific, Qantas are some of the Airlines that offer these long
flights. Asia is, perhaps is the region where the demand for these long flights
is the greatest. The flights connecting from the Asian cities to the US is the big
market since flights to the European continent don’t require 18 hours of
endurance and capacity

Tick mark the correct option (5 marks)

1.Why are longer flights harmful to passengers and crew?
a) Because there is less oxygen in the air. ✓
b) People will get bored
c) long periods of inactivity will damage their bones

2. What are flight socks?

a) special socks are meant to keep the plane free of harmful bacteria
b) one of the preventive measures planned by airlines✓
c) socks that stop your blood from getting too thin
3. Which of the following methods given below for countering the
health problems caused by long flights is NOT mentioned?

a) how best to cope with jetlag?✓

b) advice on food consumption during a flight
c) advice on drinking alcohol

4. What are the advantages of longer flights?

a) There are less problems with jetlag
b) passengers save time ✓
c) passengers get a good break between flights

5. Where on the globe is the area for longer flights expected to develop?
a) between Europe and America
b) between Asia and America✓
c) between Asia and Europe

6. Write 5 lines on what does a flight attendant do to take care of

himself and his passengers during a long flight of 18hours. ( 5 marks)
Flight attendants ensure the safety and comfort of passengers
They serve the passengers with food and beverages
Handle difficult talking passengers
provided with flight socks and
, if necessary, tablets for thinning the blood
Ensure giving lite food to the passengers to make sure they don't feel heavy
D. Picture comprehension (20) Things That You need to include in your
story

Character 1(1mark)
Name: Nancy
Age: 24
Sex: female
Mood: alert

Character 2 (1mark)
Name: lochan
Age: 20
Sex:male
Mood:calm

2.Action heading (what is happening in the story (4 marks)

" Crisis in the Sky: Creative Resolution by Flight Attendants"
During a routine flight from London to New Delhi, flight attendants Nancy and
lochan faced an unexpected problem. Midway through the journey, a passenger
experienced a medical emergency, requiring urgent attention. With limited
resources onboard and time-critical decisions to make, Nancy and lochan had to
think fast and innovatively to manage the situation effectively.

The passenger, Mr.abdul, suddenly complained of severe chest pain and

shortness of breath. Recognizing the symptoms of a potential heart
attack,Nancy nd lochan sprang into action. While lochan comforted Mr.abdul,
Nancy quickly assessed the medical kit's contents. Unfortunately, the kit
lacked some crucial medications. Nancy, leveraging her quick thinking,
decided to crowdsource help from the passengers. She made an
announcement, asking if any medical professionals were on board.

Fortunately, a cardiologist named Dr.Ramya responded and took charge of

the situation. Dr.Ramya instructed Raj to elevate Mr. Abdul's legs to improve
blood flow while Nancy coordinated with the pilot for an emergency
landing in the nearest suitable location.

During the diversion to Chennai , Nancy used the aircraft's communication

system to keep passengers calm and informed, while lochan monitored Mr.
Abdul's condition closely under Dr. Ramya's guidance. The teamwork and
clear communication ensured Mr. Abdul's stability until they landed safely.

Upon landing, Mr. Abdul was swiftly taken to a hospital where he received
the necessary medical treatment. Nancy and lochan’s quick thinking and
innovative approach—seeking help from a cardiologist among the
passengers—were pivotal in saving Mr. Abdul’s life. After the incident, the
airline praised their exemplary service. The flight attendants later enjoyed a
visit to the iconic Taj Mahal, reflecting on their memorable experience and
the power of teamwork and innovation in crisis management.

Now to write a story (14 MARKS)

The following points need to be included in your story
1. Make an interesting story with a main character
2. Bring a problem in the story
3. Include innovative ideas to solve that problem
4. End the story properly
5. If you are female, then make a female main character in the picture
6. The story must represent you, how you think, how you react in that
situations, include these things in your story. You must add your emotions
and feelings in the story

The pictures are printed on the inside back cover of the ECS book.
End