FAQ

Topic: AGRICULTURE
Product: Agriclinic
1. "As per PSFID Cir 81/2017 point 3.6, is it compulsory to have marks in intermediate with at least
55% despite being an agriculture graduate. Please clear the above point."
"Please be guided by PSFID/PRIORITY SECTOR CIRCULAR NO. 03/2019 dated 01/02/2019 Reg -
AGRICLINIC AND AGRIBUSINESS CENTRES SCHEME(ACABC): REVISED GUIDELINES which
mentions "Agriculture related courses at intermediate (i.e. plus two) level, with at least 55% marks." as
one of the eligibility criteria (if the proposed borrower has not completed graduation)."
Reply as on : 30.04.2022
Product: Agricultre CC
1. "Cash credit- agriculture account (Note - other than KCC ) slipped into NPA. Can we renew the
CC(agriculture) account? if so kindly guide us to follow which circular for renewal."
For the renewal of an NPA CC - Agriculture A/c to be renewed, it should first be upgraded. Accounts
opened under Kisan Credit Card (KCC) will be reviewed/renewed only when the accounts are within
Drawing Power (DP), normal renewal guidelines as laid down in PSFID/PRIORITY
SECTOR/CIRCULAR NO. 54/2018 dated 14.09.2018, PSFID/PRIORITY SECTOR /CIRCULAR NO.
62/2018 dated 25.10.2018 & PSFID/PRIORITY SECTOR/ NON-CODIFIED/CIRCULAR NO. 51/ 2018
dated 29/12/2017 for details.
Reply as on : 30.04.2022
Product: Agriculture Advance
1. "Does administrative clearance is also required if the wife of a staff member requires
agriculture advance."
There is no clearance required for sanctioning agriculture advance to the spouse of a staff member
provided he/she is a cultivator owner of the requisite landholding and is residing at a place from where
he/she can conveniently undertake/supervise all agriculture operations.
Reply as on : 30.04.2022
2. "Do we need to take permission to finance KCC to staff s parents? Also if the customer s land
and residence are in different districts from the district of the financing branch but within 25
km range, can we do it?"
"chapter 12 of LA 61/21 deals with advance to family members/relatives of staff & for distance pl refer
Agri Div Cir 02/22 & 135/17(procedural guidance)"
Reply as on : 30.04.2022
3. "Interest rate on Agri advances of activities mushroom and poultry will be covered under food
and agro advances codes linked with milk or other advances codes linked with mclr specified
in PSfid 42/2020"
Please be guided by AGRICULTURE DIVISION/CIRCULAR NO. 80/2021 dated 08/12/2021 Reg -
AGRICULTURE FINANCING-REVISION IN RATE OF INTEREST for details. Mushroom cultivation &
poultry farming may not be classified under "Food & Agro Processing".
Reply as on : 30.04.2022
4. "upfront fee for agriculture term loan above 25 lacs?"
Please be guided by IRMD & ADVANCES CIRCULAR NO. 207 / 2021 dated 31/12/2021 Reg -
CONSOLIDATED CIRCULAR - SERVICE CHARGES for details i.e. As per Point No. 4.1 of Section C.
Reply as on : 30.04.2022
5. "One agri sanction validity is expired. Can there is necessary to draw cibil and take the
remaining date NEC when to revalidate the sanction?"
Yes as per IRMD cir 15/2021 CIR Credit Information Report should not be older than 90 days at the
time of Fresh Sanction/ Enhancement/ Renewal/ Review/ Adhoc/ Additional credit facility. and as per
IRMD LA cir, 90/2021 Time gap in giving the legal opinion/NEC and actual creation of EM should be
avoided. A necessary affidavit be obtained from the intending mortgagor to the effect that he has not
alienated the property in any manner whatsoever and that the property is free from any charge etc. If
the property is already charged and is a case of a second mortgage/pari passu charge etc., the factual
position has to be stated. A Declaration as per APPENDIX-VIII is to be obtained from the owner of the
property, who is proposing to create the mortgage. And for revalidation of sanction point, no 5.4 of
IRMD cir 28/2022 should be referred. Please be guided by IRMD LOANS & ADVANCES CIRCULAR
NO. 34/2021 dated 16/02/2021 Reg - CONSOLIDATED GUIDELINES FOR EXTENSION IN
VALIDITY OF SANCTION for details.
Reply as on : 30.04.2022
6. "In case of agriculture loan for the collateral security guarantee of customers father can be
taken or not having adequate net means. Please Guide"
Please be guided by AGRICULTURE DIVISION CIRCULAR NO. 02/2022 dated 13/01/2022 Reg -
MODIFICATIONS -PROCEDURAL GUIDELINES FOR AGRICULTURAL CREDIT. It is mentioned that
a suitable third-party guarantee may be taken as collateral security for loans above Rs 1.60 Lakhs.
The discretion of accepting the third party guarantees vests with the appraising/sanctioning authority.
Reply as on : 30.04.2022
7. "We have a customer with kcc of 500000 IN 2015 and same borrower term loan ( TRACTOR
LOAN )890000 IN 2022 IS SANCTIONED FROM PLP SO TOTAL LOAN OF BORROWER IS
1390000. NOW WE WANT CLEAR PDC OF AMOUNT 890000. SO THIS PDC CLEAR AT GBB OR
PLP"
Please be guided by IRMD LOANS & ADVANCES CIRCULAR NO. 22/2021 dated 29/01/2021 &
35/2021 dated 16/02/2021 Reg - PRE DISBURSEMENT COMPLIANCE (PDC) for details. Since its
PLP sanction, the PDC may be done by PLP.
Reply as on : 30.04.2022
8. "In case of agriculture loan for a collateral security guarantee of customers father can be
considered or not having adequate net worth. Please guide"
MODIFICATIONS -PROCEDURAL GUIDELINES FOR AGRICULTURAL CREDIT. It is mentioned that
a suitable third-party guarantee may be taken as collateral security for loans above Rs 1.60 Lakhs.
Reply as on : 30.04.2022
9. "In an agricultural crop loan interest has been charged excessively for the year 2019-20 which
latest circular is to refer to reverse the excessively charged interest"
Please be guided by IRMD LOANS & ADVANCES CIRCULAR NO.28/2022 dated 01/03/2022 Reg -
LOANING POWERS & GUIDELINES FOR EXERCISING SUCH POWERS AT VARIOUS LEVELS for
details. Refer to point no. 5. Refund of Interest, Service Charges and Penal Interest.
Reply as on : 30.04.2022
10. "Distance permission beyond 25 km for Agri advances Cir number plz provide, and distance
considered is road distance or aerial distance."
MODIFICATIONS -PROCEDURAL GUIDELINES FOR AGRICULTURAL CREDIT for details. Rural
lending, will, however, be governed by the following: (i) Rural lending shall be restricted within the
state boundary to have effective supervision and follow-up. (ii) Rural lending shall be restricted within
a radius of 25 Km from the General Banking Branch (GBB) for the loan proposals under GBB power.
However, GBBs may sanction proposals beyond 25 km. within their discretionary loaning powers
after obtaining administrative clearance from the respective Circle Office. There is no clarification
regarding the type of distance to be considered.
Reply as on : 30.04.2022
11. "As per latest loaning power circular 28/2022, who will be the next higher authority for
sanction of agriculture takeover enhancement ( above 25%) cases?"
Please be guided by IRMD LOANS & ADVANCES CIRCULAR NO.28/2022 LOANING POWERS &
GUIDELINES FOR EXERCISING SUCH POWERS AT VARIOUS LEVELS for details. The guideline
says that if the enhancement is more than 25% then competent authority would be the next higher
authority.
Reply as on : 30.04.2022
12. "As per latest loaning power circular 28/2022, who will be the next higher authority for
sanction of agriculture takeover with enhancement ( above 25%) in case of GBBs?"
Please be guided by IRMD LOANS &ADVANCESCIRCULAR NO.28/2022LOANING POWERS &
GUIDELINES FOR EXERCISING SUCH POWERS AT VARIOUS LEVELS for details. The guideline
says that if the enhancement is more than 25% then competent authority would be the next higher
authority.
Reply as on : 30.04.2022
13. "Can we finance a dairy cattle purchase loan to the wife of our staff (part-time
sweeper)?Please suggest the circular"
If the proposed borrower (wife of staff member) otherwise fulfils the eligibility criteria of the scheme
under which the loan has to be given then we may sanction the loan.
Reply as on : 30.04.2022
14. "Can we finance a dairy cattle purchase loan to the wife of our staff (part-time sweeper)?
Please suggest the circular. Does this sanction needs permission from CO or the next higher
authority?"
Please be guided by PSFID/PRIORITY SECTOR CIRCULAR NO. 66/2020 dated 09/09/2020 REG:
REALIGNMENT OF DISCRETIONARY POWERS IN NEW ORGANIZATIONAL STRUCTURE IN
RESPECT OF VARIOUS AGRICULTURE CREDIT ACTIVITIES. In case of staff memeber it has
been clearly mentioned that, "After obtaining prior permission of Dy. Zonal Head- Credit (through
PLP), PNB Kisan Card can be issued to the Staff Members also, provided he/she is a cultivator
owner of the requisite land holding and is residing at a place from where he/she can conveniently
undertake/supervise all agriculture operations and sanctioning authority is satisfied in this regard."
But there are no such guidelines in case of spouse of staff member.
Reply as on : 30.04.2022
15. "ONE OF AGRI CUSTOMERS HAS ALREADY AVAILED INVESTMENT CREDIT ( PURCHASE OF
AGRI LAND ) OF RS. 11.30 LAKHS AND NOW HE WANTS TO AVAIL KCC LIMIT OF RS. 3.00
LAKHS. AS PER THE LATEST LOANING POWER CIR LA 28/2022 MENTIONED THAT GBB CAN
SANCTION UP TO RS 10 LAKHS TO KCC/SHG/GOLD CARD AND UP TO RS 5 LAKHS FOR
INVESTMENT AGRI CREDITS. IN THIS CASE, WHETHER THE KCC LIMIT OF RS 3 LAKHS CAN
BE SANCTIONED BY GBB OR BY RAM."
In view of the above circular the present proposal would fall under the power of PLP (RAM / iRAM).
Reply as on : 30.04.2022
16. "Please advise who is sanction authority to give an annual review of limit already sanctioned
by the competent authority. i.f. :- limit sanction from 2021 to 2026 if we change annual review
date in CBS above 10.00 lakh."
Please be guided by IRMD LOANS & ADVANCES CIRCULAR NO. 28/2022 dated 01/03/2022 Reg -
LOANING POWERS & GUIDELINES FOR EXERCISING SUCH POWERS AT VARIOUS LEVELS
which mentions "Review / Renewal of existing facilities shall be considered by sanctioning authority
under whose power the exposure otherwise falls within its vested loaning powers provided there is no
change in T&C of last sanction, T&C of last sanction (sanctioned by higher authorities) is complied
with and there is no deterioration in internal or external rating (wherever applicable)"
Reply as on : 30.04.2022
17. "Kindly guide us about the latest interest rate of CCAGR (cash credit agriculture)."
AGRICULTURE FINANCING-REVISION IN RATE OF INTEREST for details.
Reply as on : 30.04.2022
18. "If in a kcc of rs 8 lakh a person gives guaranty who is availing a Mudra loan of Rs 10 lakh.
would it be considered a group exposure?"
The above-explained situation may not be eligible to be considered a group exposure as per extant
Bank guidelines.
Reply as on : 30.04.2022
19. "As per PSFID/ Priority Sector/ Cir. No. 66/20 dated 09-09-2020 Credit range of farm score 4050
to be revised as under Scoring 4050 under color scheme Yellow the proposal Rs.3 lakh -
Applications can be considered for sanction by PLP Head with proper justification. In this
case kindly clarify the guideline whether this guideline is applicable for Fresh, Enhancement,
and Renewal also. kindly clarify especially for the Renewal proposal as we are in receipt of a
proposal for renewal."
The above guidelines are applicable to all types of proposals. For details please be guided by PSFID/
PRIORITY SECTOR/ CIRCULAR NO. 22/2020 dated 26/03/2020 Reg - CREDIT SCORE MODELS
FOR FARM SECTOR-“PNB FARM SCORE”.
Reply as on : 30.04.2022
20. "Please guide whether the Process fee and Document charges are to be recovered on the
enhanced portion of the limit or the entire amount. Further please let us know the Doc
Charges for loan amount more than Rs10.00lakh in Agri loans"
Please be guided by IRMD LOANS & ADVANCES CIRCULAR NO. 207 / 2021 dated 31/12/2021
Reg - CONSOLIDATED CIRCULAR - SERVICE CHARGES for details. If the enhancement is at the
time of renewal then charge would be levied on the entire limit otherwise on the enhanced portion
only.
Reply as on : 30.04.2022
21. "Can we finance a loan to the applicant if the account guaranteed by the applicant is showing
written off? Applicants cibil is 809 and satisfactory track record in recent past"
"Please be guided by IRMD LOANS & ADVANCES CIRCULAR NO. 15/2021 dated 15/01/2021 Reg -
GUIDELINES ON CREDIT INFORMATION REPORTS (CIRs) OF THE BORROWERS PROVIDED
BY THE CREDIT INFORMATION COMPANIES (CICs) for details."
Reply as on : 30.04.2022
22. "where I can get the All agriculture loan document checklist?"
"Please be guided by PSFID/ PRIORITY SECTOR/ CIRCULAR NO. 71/2020 dated 29/09/2020 Reg -
STANDARD OPERATING PROCEDURES-AGRICULTURE CREDIT SCHEMES for details."
Reply as on : 30.04.2022
23. "Can we finance any of the agriculture loans to NRI having agriculture land in home town?. If
so, please give clarity about the same and also provide the details along with circular no."
"At present, there are no such provisions. However for further details, HO: Agriculture Division may
be contacted."
Reply as on : 30.04.2022
24. "Is there any need to caLculate MBPF AND VISIT REPORT AT THE TIME OF RENEWAL OF
AGRICULTURE LIMIT UPTO 10 LACS"
"At the time of renewal of agriculture limit there may be no requirement of calculation of limit afresh
but the visit report is an integral part of the renewal process. However, if it is renewal cum
enhancement, then the limit has to be calculated afresh."
Reply as on : 30.04.2022
25. "Appropriate Interest Table Code for Agri.Loans MCLR+5.50 MCLR-7.35 and rating B for Cash
Credit and TL"
"Please be guided by PSFID / PRIORITY SECTOR/CIRCULAR NO. 02/ 2021 dated 01/01/2021
REG: INTEREST TABLE CODES FOR AGRICULTURE ADVANCES for details."
Reply as on : 30.04.2022
26. "After what time span successful OTS borrower are eligible for fresh loan under priority
sector advance"
BY THE CREDIT INFORMATION COMPANIES (CICs) for details."
Reply as on : 30.04.2022
27. " Please be guided by IRMD LOANS & ADVANCES CIRCULAR NO. 15/2021 dated 15/01/2021
Reg - GUIDELINES ON CREDIT INFORMATION REPORTS (CIRs) OF THE BORROWERS
PROVIDED BY THE CREDIT INFORMATION COMPANIES (CICs) for details. Reply my query as
per relevant circular either from loan and advance /PSLB not vide CIR and others"
which mentions "The proposals for fresh facilities shall be considered only after the expiry of at least
three months from the date of full payment of compromise amount."
Reply as on : 30.04.2022
28. "Processing and documentation fees are waived in KCC and PKCC up to 3 lakhs. what if a
borrower is given kcc of amt 2 lakh and pkcc of amt 2.40 lakh? will he be charged a
processing and documentation fee?"
"Please be guided by IRMD LOAND & ADVANCES CIRCULAR NO. 207 / 2021 dated 31/12/2021
Reg - CONSOLIDATED CIRCULAR - SERVICE CHARGES for details. The charges are A/c wise
and amount wise."
Reply as on : 30.04.2022
29. "ONE BORROWER IS HAVING A CAR LOAN OF RS 6.00 AT OURS . NOW HE HAS
APPROCHED US FOR A KCC OF RS 8.00 .WILL THE PROPOSAL BE SANCTIONED BY PLP
RAM OR BRANCH AS TOTAL EXPOSURE OF BORROWER BECOMES 14.00 LAKH .PLEASE
CONFIRM"
which mentions "It may be noted that while exercising vested loaning powers under “aggregate
commitment per borrower/group” as per the loaning power chart, exposure to Retail Loans for
personal use/Non-Business Loan to Individuals, shall not be reckoned." so the above proposal for
KCC may be appraised by the GBB."
Reply as on : 30.04.2022
30. "Borrower has applied for a custom hiring unit of 32 lakhs. His margin stands 8 lakhs out of
which he has already pre-paid 6 lakhs to the dealer and the money receipts are submitted
.Can we treat this money receipts as margin money?"
"As per AGRI div cir 33/2020, The Dealer’s Advance Money Receipt should not be accepted as
margin money. Some Tractor Dealers try to manipulate by overpricing the tractor and issuing
Advance Money Receipt without involving any contribution of the borrower. So in your case kindly
ask for documented evidence such as a bank statement or NEFT, RTGS receipt from the borrower
which establishes that margin money has been routed through the customer account to the dealer
account and satisfy yourself regarding the same and kindly also seek permission from your next
higher authority for the same."
Reply as on : 30.04.2022
31. "CAN WE RENEW A NPA ACCOUNT WHICH IS WITHIN DP (INTEREST SERVED) BUT NOT
ROLLOVER"
"An NPA A/c has to be upgraded and then only can it be renewed."
Reply as on : 30.04.2022
32. " A/c is due for Renewal, without Doing Renewal A/C not to be upgraded by System. "
"If the A/c has turned to NPA due to non-renewal of the limit then the A/c may be appraised for
renewal and the dates may be changed in the system and the A/c would be upgraded automatically."
Reply as on : 30.04.2022
33. "How to calculate interest subvention (2%) for agri loans. Please provide formula or excel
sheet"
"Please be guided by HO: PSFID / PRIORITY / SECTOR / CIRCULAR NO. 23 / 2021 dated
23/03/2021 REG: INTEREST SUBVENTION SCHEME (MODIFIED) FOR SHORT TERM LOANS
FOR AGRICULTURE AND ALLIED ACTIVITIES ON INTERIM BASIS DURING THE YEAR 2020-21
which mentions "To ensure timely booking of interest subvention income, Branches are advised to
generate the report and pass the necessary vouchers."So the Interest is calculated by the system.
"The subvention claim has to be submitted through Agriculture Interest Subvention (AIS) Portal" In
case the branch observes that any account has been left out in the system report and it is otherwise
eligible as per guidelines, the subvention claim of such accounts is also to be calculated manually by
the branch and included in the subvention claim. The product sheet for interest may be taken from
MIS Server."
Reply as on : 30.04.2022
34. "loaning power circular?"
for details."
Reply as on : 30.04.2022
35. "Total Exposure of customer in agriculture is 13.00 lakhs. out of which agri CC is 4 and 5 lakh
and TL is 4.00 lakh. Both CC needs to be renewed. Renewal of above CC comes in power of
BO or PLP?"
for details. The above proposal would fall within PLP power."
Reply as on : 30.04.2022
36. "it is mandatory for visiting officer to give comments on perusal of valuation and legal opinion
(yes/no) annexure in agriculture or any other loan. its responsibility of visiting official or other
one. please guide in this matter."
"Please be guided by PSFID/PRIORITY SECTOR/CIR. NO. 135/17 dated 30/12/2017 REG:
PROCEDURAL GUIDELINES FOR AGRICULTURAL CREDIT for details. There are no provisions for
the visiting officer to give comments on valuation and legal opinion."
Reply as on : 30.04.2022
37. "Is there any circular to finance live fish retail outlet. If there please drop the provide the
circular number."
"Since the activity is a trading activity, the proposal would be considered under MSME."
Reply as on : 30.04.2022
38. For Agriculture Term loan, processing fee to be collected or not?
Please be guided by IRMD Loans & Advances Circular No. 207/2021 dated 31/12/2021 for details.
Reply as on : 30.04.2022
39. "What is the circular number for IRMD master table for MCLR linked agriculture loans. Above
50 lacs"
CONSOLIDATED CIRCULAR - INTEREST RATE ON ADVANCES for details."
Reply as on : 30.04.2022
Product: AIF
1. "We have received a proposal for onion shed construction, please guide in which scheme we
process the proposal."
"Please be guided by PSFID/PRIORITY SECTOR CIRCULAR NO. 58/ 2020 dated 24/08/2020 REG:
CENTRAL SECTOR SCHEME FOR “FINANCING FACILITY UNDER AGRICULTURE
INFRASTRUCTURE FUND” for details."
Reply as on : 30.04.2022
2. "We are in receipt of a proposal of Rs. 50 Lakhs to be covered under Agriculture Infrastructure
Fund. Please guide whether scoring is applicable in the account."
CENTRAL SECTOR SCHEME FOR “FINANCING FACILITY UNDER AGRICULTURE
INFRASTRUCTURE FUND” which mentions "Rating/ scoring to be done in terms of extant guidelines
of the bank."
Reply as on : 30.04.2022
3. "Can we finance an AIF loan to purchase a tata hyva truck under the custom hiring category of
the AIF scheme as the applicant wants to use the truck for transportation of soil for Agri land
leveling?"
Please be guided by PSFID / PRIORITY SECTOR/CIRCULAR NO.58/2020 & 99/2020 according to
whcih the above detailed case may be eligible as per extant guidelines. For further query Agriculture
Division may be contacted.
Reply as on : 30.04.2022
4. "Is there any cut-off date regarding the AIF Loan application ? A new rice mill construction
project approached our branch for AIF Loan, can we consider it under AIF or cut off date has
already been passed?"
Please be guided by AGRICULTURE DIVISION CIRCULAR NO. 58/2020 & 68/2021 on the captioned
scheme for details. "The period of the financial facility has been extended from 4 to 6 years up to
2025-26 and overall period of the scheme has been extended from 10 to 13 up to 2032-33."
Reply as on : 30.04.2022
Product: Bee Keeping
1. "There is a PMEGP application for BEE keeping project for Rs. 10 lakh. Will the application be
processed in RAM as it is an allied agriculture activity project and fall under RAM power or in
Branch considering the application in MSME division under which branch power is Rs. 10 lakh
as circular for beekeeping in Agri restrict for providing CC limit and PMEGP Circular restrict for
providing a loan without cc limit? Please clarify?"
Please be guided by PSFID / PRIORITY SECTOR CIRCULAR NO. 25/2020 dated 20/03/2020
REG.:SCHEME FOR FINANCING APICULTURE (BEE KEEPING) for details and the proposal would
be sanctioned under Agriculture by PLP.
Reply as on : 30.04.2022
2. "Please guide what are intt. codes for FINANCING APICULTURE (BEEKEEPING)."
Please be guided by PSFID / PRIORITY SECTOR/CIRCULAR NO. 02/ 2021 dated 01/01/2021 REG:
INTEREST TABLE CODES FOR AGRICULTURE ADVANCES for details.
Reply as on : 30.04.2022
3. "IS BEE-KEEPING LOAN UNDER PMEGP SCHEME FALL UNDER BRANCH POWER? PLP IS RE
SENDING THE PMEGP LOAN FILE REASON STATING: PROPOSAL FALLS UNDER BRANCH
POWER"
LOANING POWERS & GUIDELINES FOR EXERCISING SUCH POWERS AT VARIOUS LEVELS for
details. Bee Keeping / Apiary is an allied agricultural activity. The GBBs can only sanction loans up to
5.00 Lakhs for Other Agricultural Advances including Investment Credit.
Reply as on : 30.04.2022
Product: Bhu Swami Yojana
1. "One customer has applied for purchase of agriculture land under bhu swami scheme he has
submitted all revenue record related documents, but he is unable to execute sale agreement
with the vendor, can we consider sale consideration with this agreement. kindly suggest us."
"there must be documented consideration to proceed with proposal in terms of Agri Div Cir 42/20"
Reply as on : 30.04.2022
Product: Cash Credit
1. "What is the condition for penal interest in a cash credit account borrower is asking about
penal interest in his account but I am unable to explain the reason."
CONSOLIDATED CIRCULAR- PENAL RATE OF INTEREST ON ADVANCES.
Reply as on : 30.04.2022
Product: Cold Storage
1. "1. while Renewal processing of Cold Storage account of E-UBI, there is an account called
WCTL (earlier restructured and now converted to TL), Please provide the process for treatment
to this account while renewal. 2. In all Cold storage accounts of E OBC and E UBI, while
bringing it to the scheme of PNB2.0 Cir no-73/2021.OLd WCDL needs to be closed and against
the same CC, OLF needs to be opened. Please guide as to who would be the competent
authority for sanction"
You may route the query to Agriculture Division through Concerned Circle Office for proper guidance
as there is no specific circular for the same.
Reply as on : 30.04.2022
Product: Dairy Development
1. "As per PSFID Cir.130 dated 30.12.2017 for financing for the purchase of milch animal who has
taken it as subsidiary activity, accommodation or space for animals to be available, so do we
need a land record or not?"
"pl revisit your query as 130/17 is not related to milch animals, however, u may want to refer to Agri
Div 120/17 which(Scheme) has since been withdrawn. (Agri Div 58/21) for milch animals, we have
options of Agri Div 21/19, 60/20 & 48/21, KCC for Animal Husbandry Agri Div 79/21(working capital)"
Reply as on : 30.04.2022
2. "We have a dairy loan customer with a total exposure of 40 lakh, and today o/s- around 28 lakh.
But his business was affected due to poor market condition/covid-19 he is not able to repay the
overdue amount of 17 lakh which is turning NPA on 30-03-2021 and wants to restructure his
loan account ..please provide necessary guidelines and please quote circular."
"Pls be guided by Scheme guidelines, proper pre-sanction repaying capacity, etc. SA to decide as per
bank guidelines. Pl. refer to PSFID/PRIORITY SECTOR/CIRCULAR NO.120/17 REG.: SCHEMES
FOR FINANCING DAIRY DEVELOPMENT PROGRAMMES"
Reply as on : 30.04.2022
3. "circular regarding purchase of milch animal?"
"Please be guided by PSFID/PRIORITY SECTOR/CIRCULAR NO.120/17 dated 30/12/2017
REG.:SCHEMES FOR FINANCING DAIRY DEVELOPMENT PROGRAMMES for details."
Reply as on : 30.04.2022
4. "Is there any provision under Agriculture schemes that the purchase of cattle can be financed
under working capital? Please guide"
"The above may not be a possibility."
Reply as on : 30.04.2022
Product: Farm Mechanization
1. "in tractor loan without mortgage of land, which document taken for guaranter agreement"
"Please be guided by PSFID/ PRIORITY SECTORCIRCULAR NO. 33/ 2020 dated 26/03/2020 REG:
FARM MECHANIZATION SCHEME FOR FINANCING OF FARM MACHINERY AND REPAIR/
RENOVATION OF TRACTORS AND POWER TILLERS for details."
Reply as on : 30.04.2022
2. "As per Circular 09/22, the bank has entered in to tie up with indo-farm equipment LTD for
financing tractors and equipment. We have received a request from one of the authorized
dealers to open a dealership code in our bank, so please guide us we can open a dealership
code in tractor finance, and if yes please guide a procedure to open the dealership code."
MEMORANDUM OF UNDERSTANDING WITH INDO FARM EQUIPMENT LIMITED FOR
FINANCING TRACTORS, the circular dosen t mention creation of any dealership code, however, The
accounts are to be opened under scheme code ‘TLATR’ and in free code 10 ‘AFIFL’ is to be entered to
monitor the progress under the tie-up arrangement. For further guidance, you may contact Agriculture
Division.
Reply as on : 30.04.2022
3. "Whether Tractor loan can be financed for a Rained area or not & what should be minimum
land holding criteria for the Rained area for financing Tractor Loan. As in the PSFID 33/ 2020
(FARM MECHANIZATION SCHEME FOR FINANCING OF FARM MACHINERY AND REPAIR/
RENOVATION OF TRACTORS AND POWER TILLERS ) detail for the same is not mentioned.
Please clarify"
You may take up the issue with the Agriculture Division through the concerned CO.
Reply as on : 30.04.2022
4. "For financing Tractor mounted combined harvester, we are considering the proposal under
farm machinery purchase of implements, Then is it required to purchase the tractor of
approved model and is minimum landholding to be considered?"
Please be guided by PSFID/ PRIORITY SECTOR CIRCULAR NO. 33/ 2020 dated 26/03/2020 REG:
RENOVATION OF TRACTORS AND POWER TILLERS for details. The tractor to be purchased
should be from the approved models and the landholding norms would be applicable.
Reply as on : 30.04.2022
5. "Please confirmed that the Combine Harvester Model No-930 is approved of (M/S Dhiman
Agriculture Works. Patiala road, Bbalbehra - 147101, distt-) Patiala (PB)"
The approved model of the harvester may be found in the circular issued by the Agriculture Division. In
case you are not able to find a specific model of the harvester in the circular there are chances that the
model may not be an approved model. For further guidance, you may contact the Agriculture Division.
Reply as on : 30.04.2022
6. "Is there any Tractor mounted approval model under combine harvester"
The approved model of the harvester may be found in the circular issued by the Agriculture Division. In
case you are not able to find a specific model of the harvester in the circular there are chances that the
Reply as on : 30.04.2022
7. "In tractor loan for irrigated land, 2.5-acre min landholding is required like that what is
landholding required for rainfed land as per land ceiling act?"
Please be guided by PSFID/ PRIORITY SECTOR CIRCULAR NO. 33/ 2020 dated 26/03/2020 REG:
RENOVATION OF TRACTORS AND POWER TILLERS for details. The cirular mentions "perennially
irrigated land" but there is no mention of "rainfed land". Hence, you are advised to seek guidance from
HO: Agriculture Division on the issue.
Reply as on : 30.04.2022
Product: Fisheries
1. "Is there any circular for marine trawler finance"
Please be guided by PSFID/PRIORITY SECTOR/CIR.NO. 119/17 dated 30/12/2017 REG.: SCHEME
FOR FINANCING FISHERIES DEVELOPMENT for details.
Reply as on : 30.04.2022
Product: Forestry Development
1. "is there is any scheme to finance new or existing nurseries?"

There is no specific circular on the nursery but guidance may be taken from PSFID/PRIORITY
SECTOR/CIR.NO.18/2020 dated 26/03/2020 REG.: SCHEME FOR FINANCING FORESTRY
DEVELOPMENT PROGRAMMES.
Reply as on : 30.04.2022
Product: Form
1. "We require form no PNB 1251 N. but it is not available in forms under knowledge repository."
you may find form No. PNB 1251 in the forms also the same may be found in RETAIL BANKING
DIVISION (RESOURCES) CIRCULAR NO.28/2020 dated 13/04/2020 Reg - Revised Common
Account Opening Form for Individuals and Non-Individualsequest Form and SHG – Saving A/C AOF
for reference.
Reply as on : 30.04.2022
Product: Gold Agri Loan
1. "We need to open sona Krishi gold loan in lens .kindly guide us the module in lens to open the
account"
PNB SONA KRISHI RIN YOJANA (PNB GOLD AGRI-LOAN SCHEME) for details. At present the
modality of processing Loans under PNB Gold Agri - Loan Scheme has not been rolled out in
Agriculture Module of PNB LenS till date.
Reply as on : 30.04.2022
2. "Kindly guide How to process PNB Krishi Sona Rin Yojana? whether in the lens or CBS
Manually?"
PNB SONA KRISHI RIN YOJANA (PNB GOLD AGRI-LOAN SCHEME) for details. the modality of
processing Loans under the PNB Gold Agri Loan Scheme has not been rolled out in the Agriculture
Module of PNB LenS.
Reply as on : 30.04.2022
3. "can we sanction a gold loan under the agriculture scheme code (DLAGR) without obtaining
agriculture loan holding documents? If yes, whether these accounts are eligible for interest
subvention ?"
"Please be guided by AGRICULTURE DIVISIONCIRCULAR NO. 71/2021 dated 04/10/2021 Reg -
PNB SONA KRISHI RIN YOJANA (PNB GOLD AGRI-LOAN SCHEME) for details."
Reply as on : 30.04.2022
4. "Customer wants agriculture gold loan and the following we need to answer 1. Process fee ( if
proc fee is applicable then there is no proc fee for retail gold loan) 2. How to open Agri gold
loan in the lens 3. what is the maximum limit of gold loan for Agri purpose ( as fro retail it is
10.00 lacs )"
PNB SONA KRISHI RIN YOJANA (PNB GOLD AGRI-LOAN SCHEME) for details.
Reply as on : 30.04.2022
5. "What is the minimum loan amount under the scheme SONA KRISHI RIN as in the case of retail
gold loan, the minimum amount is Rs. 25000 please guide us"
"Please be guided by AGRICULTURE DIVISION CIRCULAR NO. 71/2021 dated 04/10/2021 Reg -
PNB SONA KRISHI RIN YOJANA (PNB GOLD AGRI-LOAN SCHEME) which mentions "Quantum of
Loan - Need-Based Loan." For further guidance HO: Agriculture Division may be contacted through
concerned CO."
Reply as on : 30.04.2022
6. "Do we need to take the cibil report for kcc loan against gold? since we are not taking CIBIL
report for loans against liquid security."
"Please be guided by AGRICULTURE DIVISIONCIRCULAR NO. 71/2021 dated 04/10/2021 Reg -
PNB SONA KRISHI RIN YOJANA (PNB GOLD AGRI-LOAN SCHEME) for details."
Reply as on : 30.04.2022
Product: Gold Loan
1. "how to open gold loans under Agriculture and related circulars and guidelines and scheme
code?whether we open in Lens or CBS direcly?"
PNB SONA KRISHI RIN YOJANA (PNB GOLD AGRI-LOAN SCHEME) for details. the modality of
processing Loans under the PNB Gold Agri Loan Scheme has not been rolled out in the Agriculture
Module of PNB LenS.
Reply as on : 30.04.2022
Product: Government Sponsored
1. "We have received an Agriculture term loan application under a government-sponsored

scheme. After analysis, it was found that the location of the applicant is approx. 30-40 km from
the branch and other PNB branches are available nearby that customer s location. Please
guide who will deal with such applications, whether any circular is there for reference?"
Loan under Government Sponsored Scheme may be sanctioned following the Service Area Approach.
The Service Area of the branch is defined by the Concerned LDM Office or the concerned Circle
Office. So you may seek the help of the circle office in the matter for its disposal.
Reply as on : 30.04.2022
Product: Irregular A/c
1. "One SMA crop loanee has renewed account with full principal and interest amount credit for
several days in the account. Still, after 10days ROI is IKCNA so now we have to modify it
manually to KCC1M??"
Usually, the system corrects the Interest Table Code in the A/c after regularisation. If the same has not
been done, help from SPSD may be sought.
Reply as on : 30.04.2022
Product: JLG
1. "Joint liability groups doing dairy activities which scheme eligible for a loan (working capital),
please mention new circular"
Please be guided by HO: PSFID / PRIORITY SECTOR / CIRCULAR NO.37 / 2021 dated 11/05/2021
REG: MASTER CIRCULAR: DEEN DAYAL ANTYODAYA YOJANA -NATIONAL RURAL
LIVELIHOODS MISSION (DAY-NRLM) for details & the loan can be sanctioned under KISAN CREDIT
CARD (KCC) SCHEME: WORKING CAPITAL FOR ANIMAL HUSBANDRY AND FISHERIES.
Reply as on : 30.04.2022
2. "how eligibility calculated for loan amount while giving loan for JLG"
"Please be guided by PSLB/ CODIFIED FARM CREDIT CIRCULAR NO. 19/ 2014 dated 09/04/2014
Reg: Financing of Joint Liability Groups (JLGs) of Small Farmers (SF)/Marginal Farmers (MF)/Tenant
Farmers/Oral lessees and Share Croppers for details. Also, refer to the following circulars of the
Agriculture division 14/2016, 69/2014, 14/2014, 86/2014, 89/2014, and kindly be guided as per the
loan proposal. You may also refer to RBI circular RBI/2014-15/304 FIDD.CO.FSD.BC
42/05.02.02/2014-15 dated 13-11-2014 for loan eligibility calculation in case of JLG financing."
Reply as on : 30.04.2022
3. "how we can calculate the eligible amount for a loan while giving a loan to the Joint Liability
group?"
Farmers/Oral lessees and Share Croppers for details. Also, refer to the following circulars of the
Reply as on : 30.04.2022
4. "We are to finance JLG under KCC- WORKING CAPITAL -DAIRY ACTIVITIES, Rs.5,00,000/- per
group, sir, please clarify whether a security is needed or not? please guide us"
"Please be guided by PSLB / CODIFIED FARM CREDIT CIRCULAR NO. 19/2014 dated 09/04/2014
Farmers/Oral lessees and Share Croppers which mentions "Security norms shall be as applicable to
individual Agriculture scheme under which finance is extended."
Reply as on : 30.04.2022
5. "Kindly guide us for financing under JLG Loans and scheme code also circular no? please
provide age group"
Farmers/Oral lessees and Sharecroppers for details. Also, refer to the following circulars of the
Reply as on : 30.04.2022
Product: Kalyani Card
1. "Can we renew the Kalyani accounts under scheme CCKLY"

"Please be guided by PSFID/PRIORITY SECTOR/ CIRCULAR NO. 02/ 2020 dated 31/01/2020 Reg -
Discontinuation of Schemes which mentions "It has been decided to discontinue both the schemes
with immediate effect. Accounts already opened under these schemes will continue till maturity.No
new account to be opened under these schemes." So renewal may not be possible under scheme
CCKLY."
Reply as on : 30.04.2022
2. "As per circular no. 02/20 dated 31.01.2020 of PSFID regarding discontinuation of Schemes, it
has been mentioned that accounts already opened under PNB Kalyanai Card have been
discontinued and will continue till maturity. Now as the circular states, that scheme is valid till
maturity, can renewal of these type of accounts is permitted as the tenure of the period has
expired."
"As per circular PSFID 02/20, the scheme is discontinued, but as no option is available, to keep the
account standard, we may renew such accounts under some other scheme, till final closure."
Reply as on : 30.04.2022
Product: KCC
1. "We have a KCC account of rupees 70000 we want to renew this account but in this customer
show CIBIL shows write off account can we renew this account"
Please be guided by IRMD LOANS & ADVANCES CIRCULAR NO. 15/2021 dated 15/01/2021
GUIDELINES ON CREDIT INFORMATION REPORTS (CIRs) OF THE BORROWERS PROVIDED BY
THE CREDIT INFORMATION COMPANIES (CICs) for details.
Reply as on : 30.04.2022
2. "IS MANDATORY TO INSURANCE FOR KCC WORKING CAPITAL FOR FISHERIES AND
POULTRY ??"
Insurance of security is a standard banking procedure. However, insurance can be got waived from
the competent authority.
Reply as on : 30.04.2022
3. "Whether it is mandatory to take fresh document for KCC of the same limit after the expiry of 5
years or else PNB 775 is enough to renew the KCC account after the expiry period of 5 years"
KCC is a credit facility for farmers where there is an inbuilt enhancement of a limit of 10% every year
so the limit keeps on changing every year. Hence, renewal after the expiry of five years from the date
of sanction calls for the execution of fresh documents. For further guidance, you may go through the
SOP - Agriculture loans.
Reply as on : 30.04.2022
4. "is there any policy of bank or circular, which gives power to branch to sanction kcc loan to a
borrower who has settled his/her loan under OTS 3-year-old? (ie in 2018 a farmer has settled
his kcc under OTS and in 2021 we can give fresh kcc to the same farmer ). Please clarify this."
Please be guided by IRMD LOANS & ADVANCES CIRCULAR NO. 15/2021 dated 15/01/2021
GUIDELINES ON CREDIT INFORMATION REPORTS (CIRs) OF THE BORROWERS PROVIDED BY
THE CREDIT INFORMATION COMPANIES (CICs) for details.
Reply as on : 30.04.2022
5. "Can we ask the borrower who has been financed KCC for sugarcane production to link his
Sugarcane payment with his kcc ac so that payment received from Sugar mill is directly
credited in his loan ac"
Yes, We may request the borrower to get his KCC A/c updated with the sugar mill to receive the
amount directly in the KCC A/c. But practically it would create a problem for the borrower if he shifts /
closes his KCC A/c.
Reply as on : 30.04.2022
6. "We received a KCC loan application from the customer. From his past record, we came to
know that his education loan had been closed in the OTS scheme in 2018. Kindly guide us can
we proceed with the loan application file or reject it on the basis of the previous loan closed in
OTS. Is our bank guidelines allow us to sanction a loan to a customer whose previously loan
had been written off."
"please refer to clauses 5.10 & 5.11 of LA 61/21 which deals with such cases & referring competent
authority for considering the same."
Reply as on : 30.04.2022
7. "A customer already availed a crop KCC. Can we sanction another fresh KCC as dairy KCC ?"
We may sanction a dairy KCC to a borrower already availed crop KCC A/c.
Reply as on : 30.04.2022
8. "how to issue renewal notice from CBS for KCC accounts with overdue"
At present there is no provision for the issue of renewal notice for overdue KCC accounts, However, a
reminder for overdue A/cs may be issued using the HLAODR menu option.
Reply as on : 30.04.2022
9. "Processing fees had been debited twice from a kcc account at renewal in Jan 2020 i.e. before
amalgamation. How to reverse the amount and which head has to be debited for reversal of
processing fees.?"
If a charge has been debited twice in a account due to an oversight at the end of Bank, the same
needs to be reversed to the customer. Since the charges are of the previous FY so help of Concerned
Circle Office may be sought for the needful to be done.
Reply as on : 30.04.2022
10. "Branch has issued Pashudhan Kissan Credit Card in the name of Husband against two
buffalos. They have 2 more buffalos. Now he wants to issue in the name of her wife for the
remaining two buffalos. Can we advance or not. Kindly clarify."
We may sanction a loan to the wife as per Bank guidelines.
Reply as on : 30.04.2022
11. "As per SASTRA Cir No. 18/2021 & IRAC norms, Ag term loans and KCC limit(crop loans) to
be classified as NPA depending on the duration of crops (two crop season) BUT most of the
accounts (under ccakc, ccagr, ccoth (SHG) which are overdue for 90 days and less than 365
days have been marked NPA and also listed under PNPA ?"
Please be guided by SASTRA DIVISION CIRCULAR NO. 18/2021 dated 31/03/2021 Reg - POLICY
FOR INCOME RECOGNITION, ASSET CLASSIFICATION, PROVISIONING & RELATED ASPECTS
(IRAC NORMS)for details. It also depends on the crop and crop season and if it's a system flaw then
the same could be got rectified by raising the issue with SASTRA / IT division through Zonal / Circle
SASTRA.
Reply as on : 30.04.2022
12. "Can we finance the kcc or any other loan to a customer having an NPA record in the last 6
months from the date of application"
BY THE CREDIT INFORMATION COMPANIES (CICs) for details.
Reply as on : 30.04.2022
13. "is it mandatory to resident visit in Kisan credit card? We have received kcc applications from
borrowers who are residing at about 400-800 km from our branch and their agricultural land is
within a 25 km radius of our branch. in such cases is it mandatory to visit their resident before
processing ?"
The visit is an integral part of the appraisal process of the loans. In case the borrower stays far from
the sanctioning branch. Any nearby branch may be requested to conduct the visit on behalf of your
branch.
Reply as on : 30.04.2022
14. "Kindly advice us If immovable property is not to be charged in Bank’s favour as security for
a limit up to rs.160000/- in case of KCC advance, Non-encumbrance Certificate and search
report would Be required or not?"
Please be guided by LAW DIVISION CIRCULAR NO 07/Law/2021 dated 31/03/2021 Reg:
GUIDELINES ON INVESTIGATION OF TITLE AND SEARCH REPORT OF IMMOVABLE
PROPERTY (IP) for details. However, the NEC report for direct agricultural advances is obtained
only where a mortgage of agricultural land is proposed.
Reply as on : 30.04.2022
15. "one of our customers is doing crop production and availed crop loan earlier. he is having 4
no s cows and needs financial assistance so that again shall we give loan under Kcc diary
working capital scheme?"
We may sanction a separate KCC loan for animal husbandry working capital limit.
Reply as on : 30.04.2022
16. "Kindly provide the circular of the cow loan kcc."
Pleasebe guided by AGRICULTURE DIVISION CIRCULAR NO. 79/2021 dated 20/11/2021 Reg -
KISAN CREDIT CARD (KCC) SCHEME: WORKING CAPITAL FOR ANIMAL HUSBANDRY AND
FISHERIES for details.
Reply as on : 30.04.2022
17. "In the KCC-AHF scheme in a family of 3 people if the husband has already availed KCC under
KCC-AHF and if he applies for KCC-AHF in the name of his wife, and son can we consider the
proposal or will it be considered as double financing as the family is joint, not separate and
cattle are the same for which we are going to finance."
"In the above scenario, we would not go for financing."
Reply as on : 30.04.2022
18. "We are in receipt of renewal proposal for KCC of Rs.14.60 Lakh in which farm score 4050
under yellow zone, kindly clarify who will be the sanctioning authority"
RESPECT OF VARIOUS AGRICULTURE CREDIT ACTIVITIES which mentions " Rs.3 lakh -
Applications can be considered for sanction by PLP Head with proper justification for score range 40
50".
Reply as on : 30.04.2022
19. "We have reviewed a kcc limit of 12 lakh once for 6 months, can we review it again or not..?"
"Please be guided by IRMD LOANS & ADVANCES CIRCULAR NO.157/2020 dated 17/08/2020 Reg
- Control Measures -Pre-Sanction Credit Appraisal & Post-Sanction Follow-Up of Loan Accounts for
details."
Reply as on : 30.04.2022
20. "Is it mandatory to take insurance coverage of birds and seeds in a KCC loan to a poultry
farm?"
Please be guided by AGRICULTURE DIVISION CIRCULAR NO. 79/2021 dated KISAN CREDIT
CARD (KCC) SCHEME: WORKING CAPITAL FORANIMAL HUSBANDRY AND FISHERIES which is
silent on insurance. However as a matter of common prudence we may get the asset created out of
Bank s finance covered under insurance.
Reply as on : 30.04.2022
21. "Working capital Loan to a poultry farm is done in which scheme?"
FISHERIES for details.
Reply as on : 30.04.2022
22. "If a person A has given a guarantee in a personal loan. Can we take guarantee of that person
A in a KCC LOAN?"
Please be guided by IRMD LOANS & ADVANCES CIRCULAR NO. 112 / 2021 dated 05/07/2021
Reg - GUARANTEE AS SECURITY for details. Accepting the guarantee of any person is totally the
discretion of the appraising / canctioning authority. The capacity may be determined based on the
networth & credit worthiness of the person.
Reply as on : 30.04.2022
23. "Are we supposed to ask for health certificate of birds in case of kcc to poultry farm? And
what are other documents which we need to take from the applicant of KCC TO poultry
farming?"
Please be guided by AGRICULTURE DIVISION CIRCULAR NO. 79/2021 dated KISAN CREDIT
CARD (KCC) SCHEME: WORKING CAPITAL FORANIMAL HUSBANDRY AND FISHERIES where
there is no mention of requirement of health certificate of the birds. For documents please be guided
by PSFID/PRIORITY SECTOR/ NON-CODIFIED/CIRCULAR NO. 51/ 2018 dated 27/07/2018 REG:
MASTER CIRCULAR -KISAN CREDIT CARD (KCC) SCHEME. For further guidance HO: Agriculture
Division may be contacted.
Reply as on : 30.04.2022
24. "Can we sanction Kisan credit card for sister marriage?"
Please be guided by PSFID/PRIORITY SECTOR/ NON-CODIFIED/CIRCULAR NO. 51/ 2018 dated
27/07/2018 REG: MASTER CIRCULAR -KISAN CREDIT CARD (KCC) SCHEME which mentions
"Consumption requirements of farmer household" as one of the objective / purpose of the scheme.
Reply as on : 30.04.2022
25. "commercial property as collateral under kcc"
27/07/2018 REG: MASTER CIRCULAR -KISAN CREDIT CARD (KCC) SCHEME for details. There is
no mention of "commercial property as collateral under kcc" in the circular. For further guidance HO:
Agriculture Division may be contacted.
Reply as on : 30.04.2022
26. "can we take commercial property or residential property as collateral security(EM) under kcc
finance on leased land?"
27/07/2018 REG: MASTER CIRCULAR -KISAN CREDIT CARD (KCC) SCHEME for details. There is
no mention of "commercial property or residential property as collateral security(EM) under kcc
finance on leased land" in the circular. For further guidance HO: Agriculture Division may be
contacted.
Reply as on : 30.04.2022
27. "In the case of KCC can we fix the same limit for subsequent years as that of the first year, as
the customer does not want a 10% enhancement"
If the borrower requests to have the same limit for the the subsequent years they we may allow the
same. At the time of annual review the limit may remain the same.
Reply as on : 30.04.2022
28. "one of our customers is having 8.00 acres of the fish tank and 6.00acres of Agri land where
he is cultivating paddy both Agri lands are located in different places can we sanction KCC for
8.00acres and KGS for the other 6.00acres, sir whether one applicant can obtain 2 agriculture
cash credit in different schemes where he is having different Agri land."
We may sanction 2 different KCC loans to one borrower in different schemes. We only have to take
care of the interest subvention in the A/cs.
Reply as on : 30.04.2022
29. "cibil mandatory in kcc circular no?"
27/07/2018 REG: MASTER CIRCULAR -KISAN CREDIT CARD (KCC) SCHEME for details. It
mentions "Credit history check through credit information companies".
Reply as on : 30.04.2022
30. "Farmer having land 35 acres has approached us for KCC limit. He is already availing crop
loan of 5 lacs from the cooperative bank for 5 years against mortgage of 5-acre land with
outstanding 2.50 lacs as of today.A/c is running satisfactorily. Requesting maxim. crop loan
considering the scale of finance and investment loan of Rs.14 lacs against mortgage of
remaining 30-acre land. The value of land is sufficient to cover the kcc limit. Please guide Can
we proceed with this proposal. Multiple kcc is allowed or not."
We may proceed with the apraisal process for sanction of KCC loan to the borrower. We only have to
take care of the interest subvention in the A/c as the same may already be availed by the borrower.
In case of further guidance, HO: Agriculture Division may be contacted.
Reply as on : 30.04.2022
31. "IF A BORROWER NOT AVAILED FULL LIMIT OF KCC, AFTER THIS INTEREST SERVED IN
THIS ACCOUNT AND ADJUSTED THIS ENTRY FROM UNAVAILED LIMIT. NOW I WANT TO
KNOW, WHETHER THIS ENTRY IS DEPOSITED BY CASH BY THE CUSTOMER OR ENTRY
ADJUSTED WITH AN UNAVAILED LIMIT. WHICH ONE IS CORRECT"
The Interest levied in the KCC A/c need to be adjusted by the borrower from his own sources and not
from the remaining limit of KCC. Also the borrower may not be eligible for Interest subvention if the
interest is not serviced timely. For details please be guided by PSFID/PRIORITY SECTOR/ NON-
CODIFIED/CIRCULAR NO. 51/ 2018 dated 27/07/2018 REG: MASTER CIRCULAR -KISAN CREDIT
CARD (KCC) SCHEME.
Reply as on : 30.04.2022
32. "Which documents applicant is supposed to submit for KCC to his poultry farm? What are the
criteria of kcc limit amount to a poultry farm?"
KISAN CREDIT CARD (KCC) SCHEME: WORKING CAPITAL FORANIMAL HUSBANDRY AND
FISHERIES & PSFID/PRIORITY SECTOR/ NON-CODIFIED/CIRCULAR NO. 51/ 2018 dated
27/07/2018 REG: MASTER CIRCULAR -KISAN CREDIT CARD (KCC) SCHEME for details.
Reply as on : 30.04.2022
33. "A BORROWER ALREADY HAVING KCC of amount 19.00 Lakhs, Now borrower wants 5.00
Lakhs Dairy KCC. Kindly clarify that who will be sanctioning Authority, PLP Segment Head or
PLP Head ?"
Please be guided by IRMD LOANS &ADVANCESCIRCULAR NO.28/2022 dated 01/03/2022 Reg -
where it may be found that the above condition would be withing the PLP Segment Head s power.
Reply as on : 30.04.2022
34. "APPLICANT IS HAVING KCC OF AMOUNT RS. 19.00 LAKHS AND NOW HE WANTS TO AVAIL
DAIRY KCC OF AMOUNT 5.00 LAKHS. KINDLY EXPLAIN WHO IS SANCTIONING AUTHORITY
IN CASE OF DAIRY KCC WHETHER SEGMENT HEAD AGRI OR PLP HEAD DUE TO
AGGREGATE EXPOSURE OF KCC IS ABOVE 20.00 LAKHS. AS PER CIRCULAR NO.
PSFID/PRIORITY SECTOR CIRCULAR NO. 70/ 2020, KCC ABOVE 20.00 LAKHS PLP HEAD IS
SANCTIONING AUTHORITY BUT SUPPRESSION LIST OF LOANS & ADVANCES CIRCULAR
NO. 28/2022, PSFID/PS CIR NO 70/2020 IS NOT INCLUDED.CLARIFY"
Please continue to be guided by PSFID/PRIORITY SECTOR CIRCULAR NO. 70/ 2020 dated
25/09/2020 REG: REALIGNMENT OF DISCRETIONARY POWERS IN NEW ORGANIZATIONAL
STRUCTURE IN RESPECT OF VARIOUS AGRICULTURE CREDIT ACTIVITIES as the same has
not to be superseded by IRMD LOANS &ADVANCESCIRCULAR NO.28/2022 dated 01/03/2022 Reg
- LOANING POWERS & GUIDELINES FOR EXERCISING SUCH POWERS AT VARIOUS LEVELS.
Reply as on : 30.04.2022
35. "which documents are required in kcc renewal through the E-Renewal process?"
Please be guided by AGRICULTURE DIVISION CIRCULAR NO. 7/2022 dated 10/02/2022 Reg - E-
RENEWAL OF KCC ACCOUNTS UPTO 1.60 LAKHS. A request letter from customer would be
required to initiate the process and then the documents as mentioned in the circular and SOP are to
be taken.
Reply as on : 30.04.2022
36. "Financing under working capital for animal husbandry, is the insurance of animals
mandatory ?"
FISHERIES for details. The working capital components in Animal Husbandry, under the scale of
finance, may include recurring costs towards feeding, veterinary aid, insurance of the milch animals,
labour, water, and electricity supply. Therefore Insurance of the milch animal is an integral part of the
loan.
Reply as on : 30.04.2022
37. "If Customer is enjoying KCC Crop loan from Our bank or another bank, can we consider the
same customer as Co-Borrower in KCC Crop Loan in our bank? (Agriculture Land Mortgaged
in already availed KCC from our/other bank is different than land offered as co-Borrower in
applied KCC)"
As per extant Bank guidelines, there are no rules to deny the person from becoming a co-borrower in
a KCC loan A/c especially when the land on which KCC is to be availed is different. we only have to
ensure that the person in question is not the primary borrower in the "to be availed of KCC loan A/c".
Reply as on : 30.04.2022
38. "Customer availed vehicle loan 10.50 lakh and Housing Loan 25 lakh in our bank. Now applied
for KCC. Then who will be the sanctioning authority? Branch or RAM power?"
for details. As per IRMD LA cir 28/2022 you may also note that while exercising vested loaning
powers under “aggregate commitment per borrower/group” as per the loaning power chart, exposure
to Retail Loans for personal use / Non-Business Loan to Individuals, shall not be reckoned.
Reply as on : 30.04.2022
39. "During renew of KCC/KGS Account, whether calculation for the amount to be undertaken? If
yes, the value of the land keeps on changing as per the circle rate, and also the scale of
finance gets modified every year, whether we have to keep on changing the calculation
(sanction limit and DP) at the time of every renewal. Also as per PSFID/AGRICULTURE Cir
No.62/2018, renewal is to be done either on a simple handwritten request of the borrower/PNB
775 (to ensure there is no change of land area)? Please guide"
Please be guided by various circulars issued by Agriculture Division related to KCC & KGS for
reference. If the customer is requesting for enhancement cum renewal then the eligibility amount
would be calculated afresh as per the circle rate/scale of finance, we have to go fresh documentation
as well at the time of renewal cum enhancement. If the customer requests for only renewal then the
same would be done as per the above-mentioned circular.
Reply as on : 30.04.2022
40. "During renew of KCC/KGS Account, whether calculation for the amount to be undertaken? If
yes, the value of the land keeps on changing as per the circle rate, and also the scale of
finance gets modified every year, whether we have to keep on changing the calculation
(sanction limit and DP) at the time of every renewal. Please guide"
Please be guided by various circulars issued by Agriculture Division related to KCC & KGS for
reference. If the customer is requesting for enhancement cum renewal then the eligibility amount
would be calculated afresh as per the circle rate/scale of finance, we have to go fresh documentation
as well at the time of renewal cum enhancement. If the customer requests for only renewal then the
same would be done as per the above-mentioned circular.
Reply as on : 30.04.2022
41. "Pls mention the circular relating to charge creation of security for Kcc. Pls mention the date
on which the charge creation loan amount increased from 1 lakh to 1.60 lac"
Please be guided by PSFID/ PRIORITY SECTOR/ CIRCULAR NO. 08/ 2019 dated 13/03/2019 REG:
PROCEDURAL GUIDELINES: AGRICULTURAL LOANS –WAIVER OF MARGIN/SECURITY
REQUIREMENTS for details."
Reply as on : 30.04.2022
42. "We have received more than 80 applications for Kisan credit card scheme working capital for
animal Husbandry from Lead District Manager Saharanpur. Please clarify whether doctors'
report and animal tags are Mandatory or not under circular No 79/2021 dated 20/11/2021"
FISHERIES for details. The circular does not mention any doctor s report however it has to be
ensured that the insurance of the milch animals be got done to safeguard the interest of the Bank.
Reply as on : 30.04.2022
43. "Can we finance the kcc limit to the borrower if he has already availed kcc limit from other
bank and running regular and now he wants to another kcc limit from our bank"
"In the above scenario, we may finance a fresh KCC limit to the borrower even if he has already
availed a KCC limit from another bank on a different piece of land. It has to be ensured that the
borrower avails the interest subvention up to a limit of 3.00 lakhs only."
Reply as on : 30.04.2022
44. "If borrower is enjoying kcc limit with another Bank and now he wants to avail again kcc limit
form our bank also so what s the procedural guidelines for interest subvention in that case"
"If the borrower has already availed the previous KCC of 3.00 lakhs or more then, no interest
subvention would be allowed in the new KCC. If the amount availed in the previous KCC A/c is less
than 3.00 Lakhs then the interest subvention in the new KCC A/c would be allowed up to the
difference amount ( 3.00 Lakhs - Previous KCC amount) only."
Reply as on : 30.04.2022
45. "WHAT IS THE LATEST CIRCULAR OF RATE OF INTEREST IN KISAN CREDIT CARD."
"Please be guided by AGRICULTURE DIVISION/CIRCULAR NO. 80/2021 dated 08/12/2021
AGRICULTURE FINANCING-REVISION IN RATE OF INTEREST for details."
Reply as on : 30.04.2022
46. "Can Chief Manger at RAM sanction KCC-Fisheries loan of amount 80 lakhs"
"Please be guided by IRMD LOANS & ADVANCES CIRCULAR NO. 28/2022 Reg - LOANING
POWERS & GUIDELINES FOR EXERCISING SUCH POWERS AT VARIOUS LEVELS according to
which KCC - Fisheries of 80.00 Lakhs falls under the power of SMG-IV."
Reply as on : 30.04.2022
47. "If a KCC account hasn't been renewed for 2 years, can we give them an enhancement of 20%
or would it be only 10% ?"
"Please be guided by PSFID/PRIORITY SECTOR/ NON-CODIFIED/CIRCULAR NO. 51/ 2018 dated
27/07/2018 REG: MASTER CIRCULAR -KISAN CREDIT CARD (KCC) SCHEME for details which
mention that the fixation of credit limit is "Need-based credit is to be provided to the farmers
depending upon the scale of finance for respective crops duly approved by the concerned District
Level Technical Committee. However, Circle Offices have the freedom to decide the scale of finance,
and District Level Technical Committee (DLTC) norms should only be used as a broad indicator."
Reply as on : 30.04.2022
48. "What is the documentation for kcc renewal according to sanction limit?"
"Please be guided by Standard Operating Procedures available under special links in Agriculture
Division for documentation and processing of KCC renewal."
Reply as on : 30.04.2022
49. "Can HUF is eligible for kcc facility."
27/07/2018 REG: MASTER CIRCULAR -KISAN CREDIT CARD (KCC) SCHEME which does not
mention HUF in the list of eligibility. For further guidance HO: Agriculture Division may be contacted
through concerned CO."
Reply as on : 30.04.2022
50. "Can a KCC and a KGS be sanctioned to the same farmer on two different lands from two
different branches? Any circular."
"We may sanction KCC & KGS to a single borrower as per the eligibility as these are two different
facilities and can be sanctioned to the same borrower on two different lands by two different
branches."
Reply as on : 30.04.2022
51. "As per Vide circular no PSFID 51/18 & 08/19, collateral-free under KCC limit up to Rs.1.60
lacs. Is mutation of charge not a requirement in the land record such as khatoni/ fard. Please
guide us"
27/07/2018 REG: MASTER CIRCULAR -KISAN CREDIT CARD (KCC) SCHEME followed by PSFID/
PRIORITY SECTOR/ CIRCULAR NO. 08/ 2019 dated 13/03/2019 REG: PROCEDURAL
GUIDELINES: AGRICULTURAL LOANS –WAIVER OF MARGIN/SECURITY REQUIREMENTS
which mentions "Hypothecation of crops and/or assets created out of bank loan." as security for
sanction of limit Up to 1,60,000/- there is no other requirement."
Reply as on : 30.04.2022
52. "For KCC renewal PDC is Mandatory or not"
PRE DISBURSEMENT COMPLIANCE (PDC) which mentions "Renewal of Credit Facilities at
existing or reduced level without any major change (i.e. which does not require any documentation
formalities) in terms and conditions of last sanction/renewal." under exempted category."
Reply as on : 30.04.2022
53. "Can we finance a KCC to the borrower if he is already enjoying the KCC facility from other
bank, borrower is offering another agriculture land as a security"
"We may sanction the loan subject to the condition that interest subvention is availed by the borrower
up to 3.00 Lakhs only."
Reply as on : 30.04.2022
54. "KCC accounts which are not adhaar seeded will be eligible for interest subvention. Kindly
share the report no. to download the list of such accounts where adhar is not seeded."
"Please be guided by HO: PSFID / PRIORITY SECTOR/CIRCULAR NO.28/ 2021 dated 09/04/2021
REG: INTEREST SUBVENTION SCHEME –PROMPT REPAYMENT INCENTIVE TO FARMERS
FOR 2019-20 which mentions "To ensure hassle-free benefits to farmers under Interest Subvention
Scheme, Aadhar linkage is mandatory for availing short-term crop loans." The reports for the 3%
interest subvention are available as under: Morning Checking Reports (Branch Sol) PSFID REPORT
69F In case the branch observes that any account has been left out in the system report and it is
otherwise eligible as per guidelines, subvention claim of such accounts is also to be calculated
manually by the branch and included in the subvention claim. Details of such claims will be included
in the summary report for calculation of subvention and records will be maintained by the branch for
the purpose of audit. The left out A/c may be checked for seeding of Aadhar."
Reply as on : 30.04.2022
55. "Is any undertaking required from the borrower for Kisan Credit Card loan up to Rs.50000."
27/07/2018 REG: MASTER CIRCULAR -KISAN CREDIT CARD (KCC) SCHEME which mentions
"Letter of Undertaking to be obtained from the applicant" under Loan application & documentation
irrespective of the amount of loan."
Reply as on : 30.04.2022
56. "There is a joint KCC account in the name of two brothers. Due to a dispute between them,
one of them who is no authority to operate the account wants not to allow to authorized
signatory i.e. his brother. Kindly guide whether we can stop operation by getting an
application from a nonauthority signatory."
"In the above scenarios, Authority to operate the A/c is a joint mandate given by the borrowers for
operation in the A/c. However, in case of dispute all the borrowers have a right to get the operation in
the A/c stopped till an amicable resolution of the dispute at their end and the operation in the A/c may
only be allowed if a request is signed by all the borrowers jointly is submitted in the branch. For
further guidance, the Law Department of Concerned CO may be contacted."
Reply as on : 30.04.2022
57. "A farmer already availed KCC from other bank and now apply a fresh KCC in our Bank on
Separate Land, can we sanction the KCC to the applicant if Not then circular regarding of our
bank, please guide."
"A farmer who has already availed KCC from one Bank may apply for a fresh KCC on separate land.
There is no reference in any circular barring one person from availing of two different KCC loans. The
only precaution that we need to exercise is the customer avails interest subvention up to 3.00 Lakhs.
For further guidance HO: Agriculture Division may be contacted."
Reply as on : 30.04.2022
58. "In 2017 many kcc account were created by opening AE accounts. What are these accounts?
Why they do not become NPA even when"
"Please be guided by PSLB/ CODIFIED FARM CREDIT/ CIRCULAR NO. 34/2014 dated 30/12/2014
REG: POLICY FOR RESTRUCTURING OF AGRICULTURE DEBTS (effective at that time). The AE
A/cs are the restructured KCC A/cs opened in the form of a term loan. For checking why the A/cs are
not shifting to NPA category despite no repayment may be checked in CBS and help from IT Dept
may be sought in ascertaining the same."
Reply as on : 30.04.2022
59. "Is insurance of milch animals/animals not required/waived in pashu kisan credit card loan. If
yes please provide guidelines regarding this."
FISHERIES which mentions "The working capital components in Animal Husbandry, under the scale
of finance, may include recurring cost towards feeding, veterinary aid, insurance of the milch animals,
labour, water, and electricity supply." so insurance is not waived."
Reply as on : 30.04.2022
60. "How much advocate can charge for fresh legal opinion in fresh kcc. Also explain circular
number."
"Please be guided by IRMD LOANS & ADVANCES CIRCULAR NO. 207 / 2021 dated 31/12/2021
Reg - CONSOLIDATED CIRCULAR - SERVICE CHARGES - point no. 11.5 on page no. 30 for
details."
Reply as on : 30.04.2022
61. "A Customer named ANKIT KUMAR in aadhaar card and the land record the name of the
customer is Monti urf Ankit Kumar and in share part of the land record, the name is Ankit
Kumar urf Monti. can we sanction the KCC loan to him after taking an affidavit or not. Is it
mandatory that the name should be the same in aadhaar and land records or we can take an
affidavit for same for sanction the KCC loan"
"In the above scenario, an affidavit from the proposed borrower may be taken and the proposal may
be appraised. For further guidance, the Law department of the concerned CO may be contacted."
Reply as on : 30.04.2022
62. "One customer came for kcc around 70 years of age and not having aadhar card due to
fingerprint issues and having ovd document as voter card and having pan card can he is
eligible for kcc or not"
27/07/2018 REG: MASTER CIRCULAR -KISAN CREDIT CARD (KCC) SCHEME where there is no
such restriction on the eligibility of the borrower. However, the borrower may not be eligible for
interest subvention in KCC A/c if the Aadhar is not seeded in the A/c."
Reply as on : 30.04.2022
63. "is there a need for End-use verification for Kcc loan up to 20 Lakh?"
27/07/2018 REG: MASTER CIRCULAR -KISAN CREDIT CARD (KCC) SCHEME which mentions "a.
End-use of funds should be verified mandatorily and a record of the same should be kept on file. b.
Cash credit limit (Both C/C Crop Loan and reducing Term Loan limit) up to 20 lakh, under the
scheme, maybe disbursed in cash for which no bills/ receipts may be obtained except where it is a
statutory requirement like in the case of a tractor."
Reply as on : 30.04.2022
Product: KGS
1. "for KGS- Only existing good agricultural landowner borrowers who have been continuously
availing of any loan and have no NPA record for the last two years as on the date of application
will be eligible. New farmers with evidence of satisfactory dealing with other banks for a
minimum period of 2 years will also be eligible. whether 2 years continuously loan record as on
date for New farmers also required or two years without continue but cumulatively above 2
years sufficient"
"Please be guided by PSFID/PRIORITY SECTOR CIRCULAR NO.79 /17 dated 15/12/2017 REG:
KISAN GOLD SCHEME for details. As per my understanding, the two years should be continuous. For
further guidance, HO: Agriculture Division may be contacted through concerned CO."
Reply as on : 30.04.2022
2. "IS PAN CARD MANDANTORY FOR KISAN GOLD SCHEME?"
KISAN GOLD SCHEME in which there is no mention of requirement of PAN Card."
Reply as on : 30.04.2022
3. "The eligibility under KGS as per PSFID Cir No 79/17 dated 15.12.2017 New farmers with
evidence of satisfactory dealing with other banks for a minimum period of 2 years will also be
eligible. Is it also applicable in case the case where borrower avail Auto loan from other bank
having satisfactory dealing for a minimum period of 2 years?"
KISAN GOLD SCHEME which mentions "New farmers with evidence of satisfactory dealing with other
banks for a minimum period of 2 years will also be eligible." so it may be applicable in the above
scenario."
Reply as on : 30.04.2022
4. "KINDLY GUIDE,WHO WILL BE THE SANTIONIONG AUTHORITY FOR KCC/KGS PROPOSALS
OF AMOUNT ABOVE RS 20.00 LAKH AND UPTO RS 50.00 LAKH."
LOANING POWERS & GUIDELINES FOR EXERCISING SUCH POWERS AT VARIOUS LEVELS - A.
LOANING POWERS FOR PNB LOAN POINTS (INDIVIDUAL POWERS**) on page no. 58 for details.
In addition to the above reply kindly also refer to Agri div cir 70/2020 for more clarity."
Reply as on : 30.04.2022
5. "We have received a proposal for extension of validity in # KGS proposal sanctioned at PLP.
Due to some unavoidable reason sanction was lapsed in December. Now applicant has
approached for a validity extension. As per LOANS & ADVANCES CIRCULAR NO. 117 / 2021
please guide who will be the competent authority in enhancement case sanction by segment
head agriculture as it is not clear in the circular. Kindly guide if segment head may allow 1st
extension or not?"
"Please be guided by IRMD LOANS & ADVANCES CIRCULAR NO. 117 / 2021 dated GUIDELINES
FOR AUTHORITY FOR EXTENSION IN VALIDITY OF SANCTION which mentions GBB / CBB Head
as Authority for 1st Extension in Validity of sanction if Sanctioning Authority is PLP."
Reply as on : 30.04.2022
6. "KCC & KGS facility - Can an existing KCC Loan Amount Rs.5 lakhs, be RETAINED and a
Further KGS Amount Rs.15 lakhs sanctioned based on SRO Valuation of the same Agri.Land
Sy nos.& cropping pattern of the borrower?"
KISAN GOLD SCHEME KCC may exist as a sublimit within the overall limit of KGS."
Reply as on : 30.04.2022
7. "One Agriculture loan was rejected by RAM due to Income certificate is mandatory for KGS
(KISAN GOLD SCHEME) LOAN. But customer are unable to provide income certificate due to
various govt., sponsored benefits were linked with income of the borrower. As per circular, it is
not clearly mentioned Income certificate is mandatory for KGS loans. We have also contacted
lead bank for income chart based on crops, so that income can be arrived. They are not
providing income charts. Kindly guide us.."
"In the above scenario, the income calculation may be done on the basis of the netting of yield *
Average Market price minus the expenditure incurred (scale of finance) or cue may be taken from
AGRICULTURE DIVISION CIRCULAR NO. 13/2022 for calculation of income."
Reply as on : 30.04.2022
8. "Can we include minor child's land who is having parental guardian under Kisan gold scheme
in the name of the parent who is also having some land pls clarify"
"We may not take the land in the name of minor as the minor cannot give a discharge in favour of
Bank. However, for further clarification the law department of the concerned circle office may be
contacted."
Reply as on : 30.04.2022
9. "Kisan Gold loan to promoters/Directors of company or partners of firm falls under the power
of ZOCAC or CHCAC. Please guide"
"Please be guided PSFID/PRIORITY SECTOR CIRCULAR NO. 66/ 2020 dated 09/09/2020 REG:
RESPECT OF VARIOUS AGRICULTURE CREDIT ACTIVITIES which mentions "Power vested with
ZOCAC-I". Also, be guided by IRMD LOANS & ADVANCES CIRCULAR NO. 28/2022 LOANING
POWERS & GUIDELINES FOR EXERCISING SUCH POWERS AT VARIOUS LEVELS which
mentions "Upon dismantling of ZOCAC-I at Zonal Offices and formation of Circle Head Credit Approval
Committee (CHCAC) headed by Circle Heads, Loaning Powers have been delegated to CHCAC.
There shall be only one credit approval committee i.e. ZOCAC at Zonal Office which shall be headed
by Zonal Manager. Accordingly, the nomenclature of ZOCAC-II is changed to ZOCAC."
Reply as on : 30.04.2022
10. "For the Kisan Gold loan if the loan is given only for production purposes then for the
disbursement of the amount above Rs20.00Lakhs bills are required or not. Please guide"
KISAN GOLD SCHEME which mentions "However, in respect of limit sanctioned above Rs. 20 lakh,
the amount above Rs. 20 lakh will be disbursed through borrower account and end-use to be verified
by the Branch Official."
Reply as on : 30.04.2022
11. "A customer having KGS account with our bank but now the customer wants to convert the
facility in KCC. kindly guide whether the process could be done in ongoing loan account by
obtaining new NEC and other documents (with change in sanction terms and conditions) or
the running KGS account has to be closed first."
"In the above situation the limit may be revised as per the loan eligibility of KCC and fresh
documentation would be required to be got done along with the supporting documents. There is no
requirement for the A/c to be closed, the limit may be revised in the A/c."
Reply as on : 30.04.2022
12. "In KGS accounts facility of 3 % subvention is applicable or not."
KISAN GOLD SCHEME which mentions "Interest is 7% p.a. in the regular Crop loan/KCC accounts
on running balance outstanding up to 3 lakhs. On the irregular accounts / outstanding beyond 3
lakhs, the normal rate of interest is to be charged. The above guidelines are linked to the subvention
scheme of GOI/RBI."
Reply as on : 30.04.2022
13. "As per the KGS scheme eligibility calculate based on 5 times the average annual (2 years)
total income of the borrower. Total income will include income from agriculture and allied
activities and non-farm activities. But it is not clear how income from agriculture will arise,
whether it will calculate based on crop multiplied by MSP and deduct crop growing cost.
whether we have to obtain VRO certificate for Agri income."
"The income from agriculture and allied activities may be determined by the ITR of the borrower. In
case, ITR is not available then the income may be determined using the income chart per unit of land
available in the Tehsil / Block / Taluka office or can be procured through the LDM office of the
concerned district."
Reply as on : 30.04.2022
14. "When a KCC ACCOUNT CONVERTED into KGS AND SANCTIONED AS AS PER THE
CRITERIA OF KGS, DOES THE FRESH SIMPLE MORTGAGE SHOULD COVER TOTAL LIMIT
OR DIFFERENCE AMOUNT ONLY. (AFTER MINUSING KCC LIMIT EVEN THOUGH KCC
CLOSED)"
"The mortage would cover the entire limit of KGS."
Reply as on : 30.04.2022
15. "Can we finance in Kisan gold scheme of an applicant who is already availing housing loan
from the nonbanking financial company for the last 3 years? Please guide."
KISAN GOLD SCHEME which mentions "New farmers with evidence of satisfactory dealing with
other banks for a minimum period of 2 years will also be eligible." whether the NBFC would be
considered as par with Bank, the same may be got clarified from HO: Agriculture Division through
concerned CO."
Reply as on : 30.04.2022
16. "Can we sanction under Kishan Gold Scheme to a customer having CIBIl & Equifax 752 and
762 score respectively and running satisfactory housing loan of Rs? Twenty Lakhs from last
three years from Poonawalla Housing finance limited i.e. (NBFC)?"
KISAN GOLD SCHEME which mentions "New farmers with evidence of satisfactory dealing with
other banks for a minimum period of 2 years will also be eligible." whether the NBFC would be
considered at par with Bank, the same may be got clarified from HO: Agriculture Division through
concerned CO."
Reply as on : 30.04.2022
17. "Mr X running KCC more than two years and eligible for KGS and now he applied for KGS and
included land of his son also. while computing MPBF his sons land included or not for
eligibility. kindly clarify both are eligible for KGS?"
KISAN GOLD SCHEME which mentions "The land taken from the relatives or friends including NRI
relatives or friends on oral tenancy basis may be included while reckoning the credit requirement of
the farmer, provided the collateral security is sufficient to cover the total limit as per bank’s
guidelines."
Reply as on : 30.04.2022
18. "KGS Applicant having a propertiership firm and in which he already availed CC/OD limit for
business in firm. Can we allowed KGS based on 5 times of net profit + agri income shown as
individual ITR non- farm income as per circular"
KISAN GOLD SCHEME which mentions "Total income will include income from agriculture and allied
activities and non-farm activities", which may cover the above-described income."
Reply as on : 30.04.2022
19. "Can a person have a Kisan Gold Facility with our bank and a KCC facility with another bank
at the same time? Please guide"
"A Borrower may avail different facilities on different land from the same or different financial
institutions. However, it should be ensured that the interest is availed up to 3.00 Lakhs by the
borrower."
Reply as on : 30.04.2022
20. "For the renewal of KGS facility if the rating is below 50 then it can be considered by the
respective sanctioning authority or not. Please guide"
"Please be guided by PSFID/ PRIORITY SECTOR/ CIRCULAR NO. 22/2020 dated 26/03/2020 Reg -
CREDIT SCORE MODELS FOR FARM SECTOR-“PNB FARM SCORE” which mentions "If the score
range is 4050 it falls in the Yellow Zone and the Applications can be considered for sanction by next
higher authority with proper justification"
Reply as on : 30.04.2022
21. "In case of existing kcc account if security has been reduced. Then can we proceed with the
KGS scheme? Please clarify."
Please be guided by PSFID/PRIORITY SECTOR CIRCULAR NO.79 /17 dated 15/12/2017 REG:
KISAN GOLD SCHEME for details. There is no such reference available in the circular. However, we
may finance the existing customer under the scheme as per the extant guidelines.
Reply as on : 30.04.2022
22. "IF a firm has 4 directors and the limit (cc) was already running from our bank MCC and KCC
was running to our bank. Now the individual directors are applying for KGS and offering their
business income. We are requesting you to please guide us, in this case, we can sanction
KGS or not and the business income will be considered for eligibility or not."
Please be guided PSFID/PRIORITY SECTOR CIRCULAR NO. 66/ 2020 dated 09/09/2020 REG:
RESPECT OF VARIOUS AGRICULTURE CREDIT ACTIVITIES & IRMD LOANS & ADVANCES
CIRCULAR NO. 28/2022 dated 01/03/2022 Reg - LOANING POWERS & GUIDELINES FOR
EXERCISING SUCH POWERS AT VARIOUS LEVELS for details. In addition also refer Agriculture
division circular No. 79/2017 for income calculation criteria.
Reply as on : 30.04.2022
23. "Kisan Gold loan to promoters/Directors of company or partners of firm falls under the power
of whom. Please guide"
Please be guided by PSFID/PRIORITY SECTOR CIRCULAR NO. 66/ 2020 dated 09/09/2020 REG:
RESPECT OF VARIOUS AGRICULTURE CREDIT ACTIVITIES & IRMD LOANS & ADVANCES
CIRCULAR NO. 28/2022 Reg - LOANING POWERS & GUIDELINES FOR EXERCISING SUCH
POWERS AT VARIOUS LEVELS for details.
Reply as on : 30.04.2022
24. "Is Kisan gold scheme eligible for 3 % subvention schme."
"For relevant guidelines, you may refer PSFID Circular no. 79/17(KGS)"
Reply as on : 30.04.2022
25. "A regular kcc account closed on Oct 2021. Is the applicant now eligible for a Kisan gold
card? Please guide"
KISAN GOLD SCHEME where the eligibility has been laid down as: "Only existing good agricultural
landowner borrowers who have been continuously availing of any loan and having no NPA record for
last Two years as on the date of application will be eligible. New farmers with evidence of satisfactory
dealing with other banks for a minimum period of 2 years will also be eligible." So the applicant may
not be eligible.
Reply as on : 30.04.2022
26. "What is the current rate of interest in Kisan Gold Scheme for Loan up to 20 Lakh & above 20
Lakh?"
AGRICULTURE FINANCING-REVISION IN RATE OF INTEREST.
Reply as on : 30.04.2022
27. "Kcc sanction to the customer on 16-02-2020 (account open date also 16-02-2020) but
borrower avail the limit on 16-03-2020 now (04-03-2022) the applicant is eligible for KGS or
not? Kindly clarify this matter."
"we may consider sanction with the stipulation that disbursement will be done on or after 16.03.2022
i.e after completion of 2 yrs subject to conduct of a/c remained satisfactory."
Reply as on : 30.04.2022
28. "For availing limit under KGS, can we consider the track record of a new farmer who is
availing loan from any financial institution for the last two years?"
KISAN GOLD SCHEME for details. "New farmers with evidence of satisfactory dealing with other
banks for a minimum period of 2 years will also be eligible."
Reply as on : 30.04.2022
29. "As Per Kisan Gold Scheme Circular New farmers with evidence of satisfactory dealing with
other banks for a minimum period of 2 years will also be eligible. As the circular specifically
mentioned Banks for eligibility, can we consider two years' records of finance company for
eligibility?"
KISAN GOLD SCHEME for details. "New farmers with evidence of satisfactory dealing with other
banks for a minimum period of 2 years will also be eligible." We may consider the record of the
finance company also. For further guidance Agriculture Division may be approached.
Reply as on : 30.04.2022
Product: Kisan Tatkal Rin
1. "A limit sanctioned of Rs.50000/- under PNB Kisan Tatkal Rin Yojana as per Vide Circular
PDFID dated 35/2021 by Branch. Field Visit report and CR of Borrower to be complied or not.
Please guide us."
REG: PNB KISAN TATKAL RIN YOJANA which mentions "All other terms & conditions applicable for
Agriculture advances will also be applicable." Also be guided by PSFID/PRIORITY
SECTOR/CIR.NO.135 /17 dated 30/12/2017 REG: PROCEDURAL GUIDELINES FOR
AGRICULTURAL CREDIT which mentions "Verification of land records by paying a visit to the field
should be followed meticulously & Confidential Report should reflect the creditworthiness of the
applicant and the guarantor"
Reply as on : 30.04.2022
Product: KSS
1. "PNB KRISHAK SAATHI SCHEME (PNBKSS) - whether Demand Promissory note(PNB 728) is
required in KSS loans because as per PSFID circular only Appendix I & II, PNB 1041, CR &
consideration vouchers are required. Kindly advise"
Please be guided by SFID/PRIORITY SECTOR CIRCULAR NO.28/2020REG: PNB KRISHAK
SAATHI SCHEME (PNBKSS) for details. PNB 728 is not a part of the documents as per the circular.
Reply as on : 30.04.2022
Product: Loaning Power
1. "Loan above Rs. 100.00 Lakh of the agriculture investment process at RAM or MCC for
sanction at CHCAC Level? Route through PLP or MCC please guide us"
"Pls refer LOANS & ADVANCES CIRCULAR NO.61/2021 LOANING POWERS & GUIDELINES FOR
EXERCISING SUCH POWERS AT VARIOUS LEVELS"
Reply as on : 30.04.2022
Product: Mushroom Cultivation
1. "WHAT WILL THE INTEREST TABLE CODE WHICH WE MUST FOLLOW FOR LOANS LIKE
MUSHROOMS CULTIVATION AS PER IRMD LA 42/2020 I.E UNDER OTHER ADVANCES
(SECTION D)LINKED TO MCLR OR WE SHOULD FOLLOW RATES FOR FOOD AND AGRO-
PROCESSING LINKED TO MCLR (SECTION B AGRI ADVANCES POINT 2 (b)KINDLY CLARIFY."
Please be guided by PSFID / PRIORITY SECTOR / CIRCULAR NO. 02/ 2021 dated 01/01/2021 REG:
INTEREST TABLE CODES FOR AGRICULTURE ADVANCES for details. In this case, the interest
rate for Food & Agro Processing won't apply.
Reply as on : 30.04.2022
2. "In which category finance to mushroom production unit is to be covered??What would be the
limit assessment method??"
"Please be guided by PSFID/PRIORITY SECTOR /CIRCULAR NO. 14/2020 dated 26/03/2020 REG:
SCHEME FOR FINANCING MUSHROOM CULTIVATION AND SPAWN PRODUCTION for details.
The mushroom production unit falls under Agriculture. The assessment of credit limit is explained in
the circular and also given in the appendices."
Reply as on : 30.04.2022
Product: NRLM
1. "Please guide us free code 7 to be used in LenS for SHG CC SRLM Scheme as North 24
Parganas doesn't fall under 250 identified districts. Whether it's SHG or WNRLM or Other than
WNRLM/WNULM. Please do the needful at the earliest."
Please be guided by Mission Parivartan Division Circular No. 03/2021 dated 30/01/2021 Reg - PNB
LenS-Agriculture Module (SHG Loans under DAY-NRLM) for details. For further guidance HO: PNB
LenS may be contacted.
Reply as on : 30.04.2022
Product: NULM
1. "as we BO. PNB Chamba HP. have received the DAY-NULM SHG Application of rupees
450,000/- only, sponsored from municipal council Chamba, what would be the scheme code as
well as the interest table code for opening the account in CBS..? kindly suggest."
Please be guided by Mission Parivartan Division Circular No. 29/2021 dated 03/12/2021 Reg - PNB
LenS:ROLLOUT OF PNB TATKAL ,DAY-NULM SHG BANK LINKAGE& PNB SAMPATTI SCHEME
for details.
Reply as on : 30.04.2022
2. "REFERRING AGRI CIR NO 72/2021 DT 05/10/2021, REGARDING ENHANCEMENT OF
COLLATERAL-FREE LOANS TO SHG UNDER DAY - NRLM FROM RS.10 LAKHS TO RS.20
LAKHS. OUR NEED FOR CLARIFICATION IS WHETHER SHG UNDER DAY-NULM CAN GET
THIS BENEFIT OF COLLATERAL-FREE LOANS UP TO RS.20 LAKHS AND BE COVERED
UNDER CGFMU."
ENHANCEMENT OF COLLATERAL FREE LOANS TO SELF HELP GROUPS (SHGS) UNDER DAY-
NRLM FROM 10 LAKH TO 20 LAKH for details. The circular specifically mentions NRLM, so the
enhancement may not apply to NULM.
Reply as on : 30.04.2022
Product: Organic Farming
1. "We have received a term loan of Rs.10.50 Lakhs for Vermicomposting. Please guide us under
which scheme said the loan will cover for processing. Kindly provide the circular details."
"Please be guided by PSFID/ PRIORITY SECTOR/ CIRCULAR NO. 20/ 2020 26/03/2020 Reg -
SCHEME ON ORGANIC FARMING AND ORGANIC INPUTS - Annexure-II for details."
Reply as on : 30.04.2022
Product: Piggery Development
1. "can we finance an individual without any landholding for piggery activity, who is offering a
third party guarantee as collateral security? Application has been received under Central Govt.
scheme. Kindly guide us in this regard."
Please be guided by PSFID/PRIORITY SECTOR/CIRCULAR NO. 23/ 2020 dated 26/03/2020 REG:
SCHEME FOR FINANCING PIGGERY DEVELOPMENT for details under point no. 5 - Security.
Reply as on : 30.04.2022
2. "I have asked the question of whether we can renew the cash credit agriculture (piggery) and
not about KCC. But you have quoted circulars pertaining to kcc review/renewal. the piggery
circular PSFID/PRIORITY SECTOR/CIRCULAR NO. 23/ 2020 dt 26 March 2020 states that we can
give working capital up to 1 - 1/2 years. kindly give the circular pertaining to cc agriculture
renewal other than kcc"
We may renew the CC limit given for production credit under the scheme for financing piggery
development as per the above quoted circular. For processing, we may take the request letter as, a
fresh BC Letter and may renew the limits for a further period of one and half years. In case of further
query Agriculture division may be approached for detailed guidelines.
Reply as on : 30.04.2022
3. "SCHEME CODE AND INTT. TABLE CODE FOR PIGGERY DEVELOPMENT UNDER GOVT.
SPONSORED SCHEME"
The scheme code would be TLAOT for the term loan sanctioned under the Piggery Development
Scheme. For the interest table code, please be guided by PSFID / PRIORITY SECTOR/CIRCULAR
NO. 02/ 2021 dated 01/01/2021 REG: INTEREST TABLE CODES FOR AGRICULTURE ADVANCES.
Reply as on : 30.04.2022
Product: PMFME
1. "We have received a proposal under Pradhan Mantri Formalisation of Micro Food Processing
Ent Scheme for Rs.23 lakhs Term Loan & Rs.1 lakh under Working Capital, for Ginger Paste
production/ manufacture. With collateral security 50% Agri.land & 50% CGTMSE-Hybrid. Kindly
clarify, if the same is to be processed by Agriculture or MSME."
The proposals received under PM-FME are to be processed under MSME (PNB Udyog / Sewa) as per
the guidelines.
Reply as on : 30.04.2022
2. "In terms of Agriculture division circular no 05/2022 dtd 01.02.2022 PMFME proposal falls under
the power of PLP will be rejected only after prior approval from Zonal Office whereas in terms
of IRMD L&A circular no 28/2022 dtd 01.03.2022 in case of Govt sponsored scheme proposal
will be rejected by next higher authority under whose power proposal falls. Since PMFME is a
govt. sponsored scheme so after the date of IRMD L&A circular 28/2022 who will be the
authority for rejection in case of PMFME proposal."
"Please be guided by IRMD L&A circular 28/2022 For further details, Pls refer to L &A circular no
61/21, on the loaning power"
Reply as on : 30.04.2022
Product: PMMSY
1. "UNDER PRADHAN MANTRI MATASYA SAMPDA YOJANA A PROPOSAL FOR THE CREATION
OF AN ICE PLANT IS RECEIVED.HOWEVER, AS PER AGRICULTURE CIR NO 61/2021, THERE IS
NO MENTION OF THE SAME.PLEASE GUIDE UNDER WHICH CIRCULAR THE PROJECT HAS
TO BE FINANCED"
"Please be guided by AGRICULTURE/PRIORITY SECTOR/CIRCULAR NO. 61/2021 dated
25/08/2021 which mentions "cold storage/preservation facilities" as one of the activities eligible for
coverage so we may appraise the proposal for ice plant under the scheme."
Reply as on : 30.04.2022
2. "UNDER PRADHAN MANTRI MATASYA SAMPDA YOJANA A PROPOSAL FOR THE CREATION
OF AN ICE PLANT IS RECEIVED. HOW IT IS TO BE PROCESSED WHETHER MANUALLY OR
VIA LENS. AND UNDER WHICH SEGMENT MSME OR AGRICULTURE"
"Please be guided by AGRICULTURE/PRIORITY SECTOR/CIRCULAR NO. 61/2021 dated
25/08/2021 for details. The proposal may be appraised under PNB LenS as per Mission Parivartan
Division Circular No. 24/2021 dated 30/08/2021 Reg - PNB LenS: AGRICULTURE MODULE-
ROLLOUT OF OTHER AGRI SCHEMES. It would be processed under agriculture segment."
Reply as on : 30.04.2022
Product: PNB LenS
1. "While account is opened in Lens portal after completion of Lead details and Customer Profile
details, in proposal customer details not fetched for one or two customer id, how to resolve the
problem"
"The issue may be raised with HO: Mission Parivartan Division through the concerned Circle Office for
resolution."
Reply as on : 30.04.2022
Product: Post Dated Cheque
1. "in agriculture scheme, post-dated cheque is compulsory or not. Kindly let me know the
circular"
Please be guided PSFID/ PRIORITY SECTOR/CIRCULAR NO.03/ 2018 dated 08/01/2018 Reg -
MIGRATION OF POST-DATED CHEQUES (PDC)/EQUATED MONTHLY INSTALMENT (EMI)
CHEQUES TO NACH / ECS / ACH ECS / ACH (DEBIT) & PSFID / PRIORITY SECTOR/CIRCULAR
NO.05/ 2021 dated 16/01/2021 REG: Migration of Post-dated Cheques (PDC) / Equated monthly
instalment (EMI) Chequesto Electronic Clearing Service (Debit) for details. The PDCs are not to be
taken from the customer as on date but the NACH / ACH/ ECS Mandate is to be taken from the
customer.
Reply as on : 30.04.2022
Product: Poultry
1. "Please provide circular related to appraisal sheet financing of poultry"

Please be guided by PSFID/ PRIORITY SECTOR/CIRCULAR NO.26/ 2020 SCHEME FOR
FINANCING POULTRY FARMING for details.
Reply as on : 30.04.2022
2. "We have received a poultry term loan application of 49.00 lakh who is a marginal farmer. The
applicant is providing sarfaesi enforceable property valuing for 40.90 lakh. The remaining
agricultural land property is given for 5.00 lakh (Ag land is more than 50 percent for the
remaining 8.10 lakh i.e.61.72 %). Can we club both to determine the eligibility for 49.00 lakh?
Please guide"
Please be guided by PSFID/ PRIORITY SECTOR/CIRCULAR NO.26 / 2020 dated 26/03/2020 Reg -
SCHEME FOR FINANCING POULTRY FARMING for details given under security norms.
Reply as on : 30.04.2022
3. "We have received an application for a cash credit limit for a commercial poultry loan, the
applicant is engaged in the poultry business for the last 15 years. The applicant is having GST
registration & Import-Export license from the Ministry of Commerce & Industry (GOI). The
applicant is not a farmer. Whether the application will be processed under MSME or Agriculture
segment?"
KISAN CREDIT CARD (KCC) SCHEME: WORKING CAPITAL FORANIMAL HUSBANDRY AND
FISHERIES for details. The proposal would fall under agiculture segment. Also, refer to Agriculture
division circular no. 26/2020 for poultry financing.
Reply as on : 30.04.2022
4. "Please guide whether Scale 3 (Senior Manager agriculture) is eligible for calculating TEV for
Poultry loan of Rs 10.00 Crore?"
Please be guided by PSFID/ PRIORITY SECTOR/CIRCULAR NO.26/ 2020 dated 26/03/2020 Reg -
SCHEME FOR FINANCING POULTRY FARMING where the TECHNO-ECONOMIC PARAMETERS
FOR POULTRY UNIT are given. As far as the guidelines for calculation of the TEV are concerned, it
may be done by the officer who has been assigned the duty of appraising the proposal. For further
guidance Agriculture Division may be contacted.
Reply as on : 30.04.2022
5. "We are enhancing a poultry limit from Rs 20.00 lacs to Rs 50.00 lacs. Collateral security is
Agriculture land. What will be the interest table code? What will be the interest demand
monthly/quarterly/half-yearly or yearly? What will the interest rate simple or compounding?"
SCHEME FOR FINANCING POULTRY FARMING & PSFID / PRIORITY SECTOR/CIRCULAR NO.
02/ 2021 dated 01/01/2021 REG: INTEREST TABLE CODES FOR AGRICULTURE ADVANCES.
Repayment of loan may be in suitable monthly/quarterly/half-yearly installments. Interest on current
dues should not be compounded.
Reply as on : 30.04.2022
6. "WE ARE IN RECEIPT OF A RENEWAL PROPOSAL OF CC LIMIT HAVING ACTIVITY OF
POULTRY FARMING. CC LIMIT WAS ORIGINALLY SANCTIONED BY EOBC. IS THERE ANY
SCHEME IN WHICH POULTRY FARMING ACTIVITY CAN BE RENEWED?"
SCHEME FOR FINANCING POULTRY FARMING which mentions "For main activity - production
credit will be given either in the shape of cash credit limit or as an integral component of investment
credit." or AGRICULTURE DIVISION CIRCULAR NO. 79/2021 dated 20/11/2021 Reg - KISAN
CREDIT CARD (KCC) SCHEME: WORKING CAPITAL FOR ANIMAL HUSBANDRY AND
FISHERIES.
Reply as on : 30.04.2022
7. "WHERE TO OPEN CC LIMIT FOR COMMERCIAL POULTRY, AS LENS DO NOT SUPPORT
POULTRY CC PROPOSAL.DO WE HAVE TO PROCESS IT AS PER KCC ANIMAL
HUSBANDARY? AS IT IS A COMMERCIAL UNIT NOT AN INDIVIDUAL PLEASE CLARIFY"
"At present, the modality of processing Loans under poultry scheme has not been rolled out in
Agriculture Module of PNB LenS. The proposal needs to be appraised as per PSFID/ PRIORITY
SECTOR/CIRCULAR NO.26/ 2020 dated 26/03/2020 Reg - SCHEME FOR FINANCING POULTRY
FARMING."
Reply as on : 30.04.2022
8. "please tell interest table code circular for agriculture advances(poultry proposal is not rolled
out in LENS) having exposure more than 50 lakhs, as per PSFID 02/2021 above 50lakh it is
mentioned that we have to follow master table IRMD and in IRMD (L&A)circular no 42/2020 no
such interest table code is provided only rating grade is mentioned."
"Please be guided by IRMD LOANS & ADVANCES CIRCULAR NO. 116/17 Reg - INTEREST TABLE
CODES - LINKED WITH MCLR for details."
Reply as on : 30.04.2022
9. "what interest table code to be used for CC (poultry )Agri allied having a limit of 25 lakh as
under scheme code CCAGR only MCLR+1.25(8.5%) is mentioned which is used for Agri loan
below 20 lakh & for Agri loan above 20 lakh (i.e. MCLR +2% )no option is available under
interest table code while opening account manually. mentioned that CC poultry (commercial
unit not individual) is not rolled out in LENS for opening account."
"Please be guided by PSFID / PRIORITY SECTOR/CIRCULAR NO. 02/ 2021 dated 01/01/2021 REG:
INTEREST TABLE CODES FOR AGRICULTURE ADVANCES which mentions "AA20M/ AA20L" as
the code to be used. If the code does not reflect the interest rate of MCLR(1 Yr) + 2.00% then the
issue may be raised with HO: Agriculture Division for the necessary changes to be done in the
system."
Reply as on : 30.04.2022
10. "One Poultry project of Rs. 2.00 crore falls under the power of MCC. MCC does not have any
AO posted. in that case, can they ask AO from a nearby branch to process and sanction the
loan? If yes, what is the role of AO? whether is he to assess the project or to recommend the
project as well?"
"There is no clarification regarding the same in circulars. You are advised to get the clarification from
the concerned CO / ZO or HO: Agriculture Division."
Reply as on : 30.04.2022
11. "Can we process Poultry Development loan in LenS. As there is no circular issued by mission
parivartan regarding the same."
"Please be guided by Mission Parivartan Division Circular No. 24/2021 dated 30/08/2021 Reg - PNB
LenS: AGRICULTURE MODULE- ROLLOUT OF OTHER AGRI SCHEMES which lists the schemes
for which modality of processing Loans has been rolled out in Agriculture Module of PNB LenS but
the scheme for poultry is not present in the list. So, the processing may not be done in PNB LenS."
Reply as on : 30.04.2022
12. "what will be the applicable roi on poultry term loan for Rs98.00 lakh?"
CONSOLIDATED CIRCULAR - INTEREST RATE ON ADVANCES where the interest rate may be
determined as per annexure D."
Reply as on : 30.04.2022
Product: PSFID
1. "where psfid available Details of PSFID 65/2020 not known. Pl guide us where it is available"
All the circulars of PSFID are now available under Agriculture Division & Financial Inclusion Division.
The above-mentioned circular is available in Agriculture Division.
Reply as on : 30.04.2022
Product: Restructuring
1. "can restructuring be done for 1. cash credit (agriculture) 2. Term loan (agriculture). If so kindly
guide us to go with which circular as reference for both cc Agri and TL agri."
Please be guided by PSFID/PRIORITY SECTOR/CIRCULAR NO.21/2020 dated 26/03/2020 REG:
SCHEME FOR PROVIDING RELIEF AND REHABILITATION ASSISTANCE TO PEOPLE IN AREAS
AFFECTED BY NATURAL CALAMITIES for details. 1. Restructuring can be for both short-term &
Long Term Agriculture loans under special circumstances such as natural calamities. 2. The circular
has been quoted above.
Reply as on : 30.04.2022
Product: Rural Godown
1. "Borrower has approached our branch for a term loan for Rs 3.00 to set up rural godown. The
borrower is already availing kcc limit for Rs 16.00 lakh from our branch. Please guide us
whether branch or plp will process & sanction this loan."
As per extant bank guidelines, the proposal may be sent to PLP for processing.
Reply as on : 30.04.2022
Product: Seed Producer
1. "scheme for seed producers 03/2022 Working Capital Demand Loan for credit extended to
outsourced farmers for seed multiplication. 1. if the outsourced farmer has already availed kcc
can we do WCDL to seed producer also in this scheme. 2. if not how to check outsourced
farmer does not avail kcc because in this scheme Seed Processor is to provide a list of farmers
with landholding as submitted to certifying agency only. it does not mention verification of
already existing charge on crop/seed of farmer"
SCHEME FOR FINANCING SEED PRODUCERS/PROCESSORS which clearly states that the
finance is given to the Seed producer/processor and not the farmers. 1. WCDL is being given to the
Seed producer/processor for credit extended to outsourced farmers for seed multiplication. 2. There is
no need to do the check on the farmers as we are not financing the farmers and the advance would be
secured by hypothecation of book debts as primary security & collateral covering at least 100% of the
exposure."
Reply as on : 30.04.2022
Product: SHG
1. "is it mandatory to emphasize on stock statement from SHG borrower in SHG credit linkage?.
please quote circular.?"
"Please be guided by PSFID/PRIORITY SECTOR / CODIFIED CIRCULAR NO. 07/2017 dated
06/07/2017 Reg: MICRO CREDIT -SELF HELP GROUPs (SHGs)-Non-Government Sponsored
Scheme which mentions "The SHG would not be in a position to offer any security other than the
group savings; as such the advance may be treated as clean advance/ unsecured advance." Hence,
there may not be a requirement of a stock statement from the SHG borrower in SHG credit linkage."
Reply as on : 30.04.2022
2. "Please guide whether in SHG financing loans up to 10 lakh: 1) CGTMSE coverage is
mandatory if yes then who will bear the charges as bcz who are even waived off from stamp
duty. 2) Hypothecated stocks to be insured mandatory, then who will bear the charges. 3)
CERSAI registration of stock is mandatory. 4) Stock statement is mandatory? Please refer
related circular"
"Please be guided by PSFID/PRIORITY SECTOR / CODIFIED CIRCULAR NO. 07/2017 dated
Scheme which mentions "The SHG would not be in a position to offer any security other than the
group savings; as such the advance may be treated as clean advance/ unsecured advance." 1. The
advance would be covered under CGTMSE if the activity is eligible for coverage. 2. If the available
security is stock, then only the stock may be hypothecated otherwise hypothecation may not be
necessary. 3. If the stock is available as security, then only the security may be registered under
CERSAI. 4. If the stock is available as security, then only stock statement may be required."
Reply as on : 30.04.2022
3. "circular for loan to SHG"
"Please be guided by PSFID/PRIORITY SECTOR/CIRCULAR NO-43/2017 dated 26.07.2017 &
PSFID/PRIORITY SECTOR/CIRCULAR NO-38/2021 dated 13.05.2021 for details."
Reply as on : 30.04.2022
4. "Is it required to generate individual CR of all members of an SHG while financing, or
consolidated CR of the group along with individual CIR (Cibil) of individual members will
suffice?"
"For credit linkage, CIR of all the members of the needs to be drawn. There are no guidelines for
drawing of CIR of the SHG."
Reply as on : 30.04.2022
5. "One of our SHGs needs a linkage loan, they have total savings of Rs.50,000/-. The third time
they are availing of the loan. How many times of savings we can finance ?"
REG: MASTER CIRCULAR ON SHG-BANK LINKAGE PROGRAMME for details. Kindly refer to page
no 4 points no. C second para of Agri div circular 38/2021 where it has been quoted as per operational
guidelines issued by NABARD, SHGs may be sanctioned savings linked loans (varying from a saving
to loan ratio of 1:1 to 1:4). However, in the case of matured SHGs, loans may be given beyond the
limit of four times the savings as per the discretion of the sanctioning authority."
Reply as on : 30.04.2022
6. "At least how many members are required to open an SHG account for men. Please mention
the circular number if there is any."
The guidelines for the composition of SHG are 1. Women SHGs under DAY-NRLM consist of 10-20
persons. In the case of special SHGs i.e. groups in difficult areas, groups with disabled persons, and
groups formed in remote tribal areas, this number may be a minimum of 5 persons. 2 DAY-NRLM
promotes affinity-based women Self Help Groups (SHGs). 3 Only for groups to be formed with
Persons with disabilities, and other special categories like elders, trans genders, DAY-NRLM will have
both men and women in the Self-Help Groups. so there are no provisions for men only SHG.
Reply as on : 30.04.2022
7. "Please guide us whether CIBIL report of SHG members has to be drawn before processing
loan application of SHG? Please do the needful a the earliest."
As per extant Bank guidelines, Due diligence including the drawing of CIR is to be done for all the
members of the SHG for credit linkage of the SHG.
Reply as on : 30.04.2022
8. "We have received an SHG loan application for purchase of Commercial Vehicle of Rs 550000/-.
The loan is sponsored by the forest department, which will provide a 50% upfront subsidy for
the same. Please guide the scheme under which the financing can be done."
"Commercial Vehicle can be considered under PNB Transport scheme in terms of MSME circular
57/2021"
Reply as on : 30.04.2022
9. "Can one person already a beneficiary of joint liability group become a beneficiary of self-help
group credit linkage. Please guide."
As per present Bank Guidelines, there is no such restriction in place. However, for further guidance
Agriculture Division may be contacted.
Reply as on : 30.04.2022
10. "Can a group of illiterate persons open an SHG account?"
"illiteracy does not restrict the contractual capacity of a person thus, it can be opened with prescribed
precautions & due diligence in terms of extant guidelines of the bank."
Reply as on : 30.04.2022
11. "if a group of illiterate person open a SHG account then how branch will issue cheque book?"
"do not issue cheque book, withdrawal be allowed at the base branch with identification & witness."
Reply as on : 30.04.2022
12. "1. is it required to draw CIR in the name of SHG for loan sanction to SHG Or we need to draw
cibil report only for 3 office bearers or for all the SHG members in case of SHG credit linkage"
"CREDIT INFORMATION REPORTING IN RESPECT OF SELF HELP GROUP (SHG) MEMBERS,
please refer Agri Div Cir 50/16 & requirement of CDD/enhanced CDD, refer Agri Div 38/2021"
Reply as on : 30.04.2022
13. "WHETHER SHG LOAN OF RS 7 LAKH FOR DAIRY PURPOSE COMES UNDER RAM POWER
OR BRANCH POWER"
for details. The above case falls under GBB Power.
Reply as on : 30.04.2022
14. "Guidelines regarding Male SHG group formation i.e. No of Minimum and Maximum members.
Please provide Circular no."
There is no mention of Male SHG in any circular. However, hybrid SHG group comprising of men and
women could be formed in tough or hilly areas. For further query Agriculture Division may be
contacted.
Reply as on : 30.04.2022
15. "Kindly guide us regarding the renewal forms of CC SHG. It will be really helpful if form
numbers are mentioned."
Please be guided by PSFID/PRIORITY SECTOR / CODIFIED CIRCULAR NO. 07/2017 dated
Scheme where you may find the relevant documents.
Reply as on : 30.04.2022
16. "Who will be the competent authority for renewal of SHGs having a limit of Rs. 6.00 lakh in
case Branch Head is of Scale-I"
The proposal may fall within the GBB s power.
Reply as on : 30.04.2022
17. "In an SHG loan, only 7 members want to avail loan out of 10 members and only 7 members
have signed the loan documents. Is it mandatory for all members to sign in documents even if
they are not availing of the loan? Kindly guide"
Please be guided by PSFID/PRIORITY SECTOR / CODIFIED CIRCULAR NO. 07/2017 dated
06/07/2017 Reg: MICRO CREDIT -SELF HELP GROUPs (SHGs)-Non Government Sponsored
Scheme for details. Yes, all members should sign the documents, and please be guided by
Agriculture division circular no. 38/2021 and 51/2021 for more clarity and documentation.
Reply as on : 30.04.2022
Product: Sorting / Grading Unit
1. "WE HAVE RECEIVED AN APPLICATION FOR SORTING GRADING UNIT OF APPLE. KINDLY
GUIDE UNDER WHICH SCHEME IT SHOULD BE FINANCED AS NO SCHEME AS SUCH IS
AVAILABLE IN LENS."
"please refer Agriculture Div cir 34/21 for sorting/grading of fruits/vegetables & base circular is Agri Div
58/20"
Reply as on : 30.04.2022
Product: Staff
1. "A staff member posted at Circle Office/controlling Office wants to avail a KCC limit of Rs. 8.00
lakhs. Kindly clarify who will sanction the KCC limit, GBB/PLP/CO"
Please be guided by PSFID/PRIORITY SECTOR CIRCULAR NO. 66 / 2020 dated 09/09/2020 REG:
RESPECT OF VARIOUS AGRICULTURE CREDIT ACTIVITIES which mentions "After obtaining prior
permission of Dy. Zonal Head- Credit (through PLP), PNB Kisan Card can be issued to the Staff
Members also, provided he/she is a cultivator owner of the requisite land holding and is residing at a
place from where he/she can conveniently undertake/supervise all agriculture operations and
sanctioning authority is satisfied in this regard." AS per the latest changes the same now comes under
the purview of Circle Head. Also, be guided by LOANS & ADVANCES CIRCULAR NO. 28/2022 dated
01/03/2022 Reg - LOANING POWERS & GUIDELINES FOR EXERCISING SUCH POWERS AT
VARIOUS LEVELS where CHAPTER 12 - LOANS TO STAFF deals with the subject.
Reply as on : 30.04.2022
Product: Tea
1. "As per MPD 08/2020 Scheme on Tea Policy to be dealt by PLP (MSME Segment). And in the
Tea policy, a separate format for assessment of WC and TL has been given. We have a
borrower, Existing TL of Rs.5.00 crore was sanctioned by the authority. Now the borrower has
proposed for fresh TL of Rs.1.00 cr and a fresh WC of Rs.1.00 crore. KINDLY GUIDE HOW TO
PROCEED FOR SANCTION IN LENS / OR ELSE CAN WE SANCTION MANUALLY?"
"Please be guided by IRMD LOANS & ADVANCES CIRCULAR NO. 28/2022 Dated 01/03/2022 Reg -
which mentions "Further exposure should not be taken in case of Tea (except for the Branches in
West Bengal & North East states where sanction would be done by incumbents of RAM/MCC
{CM/AGM} and above only within their vested loaning powers). In case Branch Heads (LCB & E-
LCBs) & ZMs find a bankable proposal in any other region, they may recommend it to Credit Division,
HO for sanction by the HOCAC-I & above within their vested loaning powers. Incumbents of CBBs
shall send the proposal with the recommendation of the Zonal Manager to be considered by HOCAC-I
and above. However, the competent authority may sanction additional/Adhoc/enhancement facilities in
case of existing accounts in Tea Industry on merits." & HO: PSFID / PRIORITY SECTOR/CIRCULAR
NO. 25/ 2021 dated 30/03/2021 REG: SCHEME FOR TEA FINANCING - "Nature of Facility and
Method of Assessment:" on page no. 6."
Reply as on : 30.04.2022
Product: Tractor
1. "TRACTOR MODEL "SONALIKA DI-55" IS APPROVED BY BANK FOR FINANCING. A

CUSTOMER CAME WITH A QUOTATION HAVING MODEL NO- "SONALIKA DI-55 RXV1" CAN
WE FINANCE THE MODEL-"SONALIKA DI-55 RXV1" AS THIS MODEL IS NOT ON THE
APPROVED LIST DESPITE MODEL NO- "SONALIKA DI-55".?
"Approval of tractor models is dynamic & bank keeps on updating such list with addition & deletion.
please refer to Agri Div 08/22 to be read with 58/17 & 01/2022"
Reply as on : 30.04.2022
2. "We have searched of Tractor Model New Holland 3230 but we not found model approved in the
list so please advice this model is approved or not approved or any circular Number
regarding."
The approved model of the tractor may be found in the circular issued by the Agriculture Division. In
case you are not able to find a specific model of the tractor in the circular there are chances that the
Reply as on : 30.04.2022
3. "We have received a tractor loan of model Farmtrac 45 F17 But as per the approved model list,
Farmtrac 45 is in the list and Farmtrac 45 F17 is not in our list. Kindly suggest accordingly can
we proceed or not?"
The approved model of the tractor may be found in the circular issued by the Agriculture Division. In
case you are not able to find a specific model of the tractor in the circular there are chances that the
Reply as on : 30.04.2022
Product: WHR
1. "Can GBBs sanction loan against WHR up to 10.00 Lakhs as demand loan? The PDFID 11/2021
circular does not mention about demand loans."
"for loaning powers, pl refer to LA 61/21. for further clarification, u may seek documented guidance of
CIRCLE OFFICE."
Reply as on : 30.04.2022
Topic: DEPOSIT PRODUCTS

Product: BEST CUSTOMER ACCOUNT
1. "What is the scheme code for PNB "My best customer scheme" in savings scheme"
"Saving Account Product for Premium Customers - SBPRM SCHEME CODE TO BE USED"
Reply as on : 04.08.2022, Reference : Refer RLBD Cir 08/2022
Product: CAPITAL GAIN
1. "Capital gain savings account opened 15 days back, deposits 30 lakh, now customer wants to
purchase another property 16 lakh through transfer transaction and 14 lakh in cash. What is
guidelines for payments in Capital gain account? Is there any maximum or minimum period of
retention of money in Capital gains savings account. Do bank has to report transactions to
income tax department."
"Refer RBD R circular 16/2020"
Reply as on : 26.08.2022, Reference : RBD R circular 16/2020
2. "What are the documents needed for opening ac under cagen menu for private limited
company ?"
"Refer RBD (R) cir 24/2020"
Reply as on : 24.08.2022, Reference : RBD (R) cir 24/2020
3. "A customer has capital gain CDR by depositing amount by proceeding of sale of land.Now he
has informed that he would not purchase land and wishes to withdraw amount. 1.What is
requirement of withdrawal of amount. 2.Who is assessing officer having jurisdiction whose
approval is required on form G(application of closure of capital gain account) 3.Customer
wishes to inquire about section under which his amount has been kept i.e. section
54,54B,54D,54F,54G."
"Refer RBD(R) CIRCULAR No. 16/2020"
Reply as on : 19.08.2022, Reference : RBD(R) CIRCULAR No. 16/2020
4. "Can we apply capital gain bond in our Bank , if yes what is the procedure. Pls guide"
"Refer RBD (R) Cir 16/2020"
Reply as on : 06.08.2022, Reference : Refer RBD (R) Cir 16/2020
5. "Kindly guide if overdue interest is paid on capital Gain FDR closed after maturity due date or
not."
6. "whether an NRI can open Capital Gains Account and whether such accounts can be operated
by a power attorney holder?"
Reply as on : 03.08.2022, Reference : "Refer RBD (R) Cir 16/2021"
Product: CURRENT ACCOUNT
1. Illiterate account withdrawal process

Illiterate person When has to make a withdrawal, he/she will personally call at the Bank alongwith the
Pass Book, the left/right hand thumb impression of the depositor, will be taken on the withdrawal slip,
in the presence of the passing official. Before passing it for payment, the passing official will ensure by
reference to the photograph, the passbook, the identification mark(s), if any, that the withdrawal is
being made by the depositor himself/herself. He will also ascertain from the depositor the correct
amount of withdrawal and in token of his having done so, will affix his initials against the amount
mentioned in the withdrawal form.
Reply as on : 13.10.2022, Reference : CHAPTER–IV CUSTOMER'S ACCOUNTS -GENERAL
INSTRUCTION
2. WHAT IS INCIDENTAL CHARGES FOR CURRENT ACCOUNT PLEASE EXPLAIN DETAILS??
Free Folio Allowed in Current Account Quarterly Average Credit Balance (in Current account) Up to
25,000/- NIL Above 25,000/- up to 50,000/- 2 Above 50,000/- up to 1,00,000/- 4 Above 1,00,000/- up
to 2,00,000/- 7 Above 2,00,000/- No limit For accounts maintained in computer, 40 entries or part
thereof is treated as one ledger folio. Refer Page 48 of 95 IRMD L&A Cir. No. 207/2021 –
Consolidated Circular – Service Charges
Reply as on : 12.10.2022, Reference : IRMD L&A Cir. No. 207/2021
3. can a minor account be opened with nomination i.e. whether a minor can nominate or its
guardian can nominate someone on its behalf
A minor cannot nominate. If minor account is opened under guardianship, his guardian can nominate
someone on its behalf.
INSTRUCTION
4. WHAT ARE VARIOUS SCHEME CODES OF M BIZZ PLUS ACCOUNTS
For Current Account, use scheme code CSMR1, CSMR2, CSMR3 & CSMR4 for Silver, Gold,
Diamond and Platinum accounts respectively
Reply as on : 17.09.2022, Reference : CBS
5. "customer can withdraw and deposit maximum how much rupees per day from her current
account"
"No limit for current account. refer RBD (R) Cir 24/2020"
Reply as on : 30.08.2022, Reference : RBD (R) Cir 24/2020
6. "what agreemnet is required to open a escrow RERA current account for a pvt ltd company"
"CONSOLIDATED CIRCULAR HAVE BEEN ISSUED VIDE RBD(R) CIRCULAR 24 /2020 DATED
30.03.2020 REGARDING Opening of Separate Account or Escrow Account (CA as per provision of
‘RERA’The Real Estate (Regulation and Development) Act, 2016 AT PAGE NO 16 OF THIS
CIRCULAR"
7. "WE ARE TRYING TO OPEN CA VIKAS ACCOUNT OF A CO OPERATIVE SOCIETY WHILE
THERE WILL BE REQUIRMENT OF 200 POS MACHINE BUT TSYSTEM IS NOT ALLOWING AS
THE CONSTITUTION CODE IS 003.WE CAN OPEN THE ACCOUNT IN GENERAL CAGEN
SCHEME BUT THERE WILL BE INSTALLATION AND OTHER INITIAL CHARGES.KINDLY GUIDE
US HOW TO\ SOLVE THE ISSUE SO THAT THERE WILL BE NO INSTALLATION AND INITIAL
CHARGES."
"Refer RETAIL LIABILITY BUSINESS DIVISION CIRCULAR NO. 17 /2021 LAUNCH OF PNB
“CURRENT ACCOUNT (CA)- POINT OF SALE (POS)” SCHEME HAVING TWO VARIANTS – PNB
“VIKAS” CURRENT ACCOUNT (CAVIK) & PNB “SAMRIDHI” CURRENT ACCOUNT (CASAM)"
Reply as on : 26.08.2022, Reference : RLBD Cir 17/2021
8. "Customer want a current account in which cash deposit limit per day is higher(above Rs 1.00
Lac) without charges. Kindly guide us the Circular no in which Current account schemes are
available."
"Refer RLBD Cir 15/2022"
9. "Sir, can we open a current account of a liquor shop in PNB MARCHANT CURRENT ACCOUNT.
KINDLY GUIDE US IN THE MATTER CUSTOMER INSISTING TO OPEN CURRENT ACCOUNT IN
THIS SCHEME ONLY. VIMAL KUMAR PANDEY SR. MANAGER BO FARRUKHABAD MAIN
(016900) 7060247183"
"for more details of merchant account refer RBD (R) Cir 24/2020 and also advise MERCHANT
ACQUIRING CIRCULAR NO. 02/2021 Reg: Launch of “My POS Manager” Mobile App for POS
Merchants"
Reply as on : 24.08.2022
10. "Circular number for Current account with sweep facility"
"PNB myBIZ PLUS CURRENT ACCOUNT (SMART BANKING CURRENT ACCOUNT) (With or
Without Sweep – In and Sweep- Out facility. refer page no 9 of RBD (R) Cir 24/2020"
11. "Is there any scheme in current account where daily sweeping facility is available??"
"Yes, PNB myBIZ PLUS CURRENT ACCOUNT (SMART BANKING CURRENT ACCOUNT) (With or
Without Sweep – In and Sweep- Out facility) refer pageo 9 of RBD (R) Cir 24/2020"
12. "Can we give TOD to current account holder?"
"No,The Temporary Over drawings (TOD) may be allowed in fund based secured advances for
payment of statutory dues, salaries, wages or any other justifiable debits for very short period say 2-3
days but not exceeding 7 days (including roll over, if any) to meet temporary mismatch of funds in
unforeseen circumstances.refer Page 79 of 136 IRMD L&A Cir. No. 28/2022-"
13. "My query is in regard with Csmr scheme of current account I.e. silver, platinum etc. CSMR
1to 4. Do schemes compute QAB charges by excluding FD amount or by including it."
"Excluding FD. refer RBD (R) Cir 24/2020"
14. "how to open current a/c propritorship"
15. "A customer has approached us to open a current account for managing a white label atm but
he is asking for tds exemption on cash withdrawal as the cash withdrawn will be used for
loading in atm. What is the process for claiming tds exemption ? Is there any specific scheme
code for opening tds exempted account ?"
"WLATMO(including the CRAs/ their franchisees),Commission agents/ traders registered with APMC,
ADs their Franchise agent’s/ sub agents and FFMCs and their franchise agents (authorized/ licensed
by RBI) are eligible for exemption only for one account which is maintained for purpose of
replenishing cash in ATMs/ withdrawing cash for making payment to farmers for purchase of
agriculture produce or for specified purpose as the case may be and exemption in such cases is to
be marked at Account level. refer Finance division circular 02 / 2020"
Reply as on : 16.08.2022, Reference : Finance Division Cir 02 / 2020
16. "Sir/Madam,Please share the various Current Account SCheme codes of our Bank. In RBD Cir
No 24/2020 we are able to get the scheme details but there is no scheme code mentioned in
the said circular .Please provide the circular number with Scheme Codes of Various Current
schemes of the Bank .Thanks"
"for shceme codes refer chapter-2 Deposit product page no 119 onward.."
Reply as on : 16.08.2022, Reference : chapter-2 deposit product at knowledge park
17. "Which type of account has to be opened for government collection of EMD (Earnest Money
Deposit) for state government schemes in the name of "Settlement account"?"
‘RERA’ The Real Estate (Regulation and Development) Act, 2016 AT PAGE NO 16 OF THIS
CIRCULAR"
Reply as on : 10.08.2022, Reference : RBD(R) CIRCULAR 24 /2020
18. "cash handling charges on cash payment in current account maintained by national bank for
remittance of cash from currency chest whether applicable or not. current account under
scheme code "CABNK". Please guide."
"Refer Page 59 of 95 IRMD L&A Cir. No. 207/2021 – Consolidated Circular – Service Charges
EXEMPTION / CONCESSIONS FOR VARIOUS CATEGORY OF CUSTOMERS"
19. "What are various current accounts offered by our bank along with QAB requirements and
sevice charges.Any circulars"
20. "A customer has been maintaining CA with scheme code of CSMR1, wherein system had been
sweeping out balance above 50000 in Ffd and calculating QAB by excluding Ffd amount and
been charging Qab and Rtgs charges.. acc no. 0293002100061057 Sharad Engineers.how can
we satisfy our customer why system has been charging Rtgs charges."
"it may be technical issue. kindly lodge SPSD with complete details and refund the amount as per
guideline."
Reply as on : 08.08.2022, Reference : SPSD
21. "KINDLY PROVIDE GUIDELINES RELATED TO CONSESSION OF CHARGES LEVY ON MSME
CC/OD LIMIT FOR RTGS/NEFT ETC CHARGES. THANKYOU."
"Please prepare cost benefit analysis and get it sanction by competent authority. REFER RBD (R)
CIRCULAR 29/2020 DATED 15.04.2020 REGARDING DISCRETIONARY POWERS TO PERMIT
WAIVER/RELAXATION"
Reply as on : 06.08.2022
22. "What is the scheme code of current accounts where cash handling charges are nil above 1
lakh deposit? Please mention the scheme code. How to convert existing valued current
account (CAGEN) holders to the desired scheme?"
"For Current Account, use scheme code CSMR1, CSMR2, CSMR3 & CSMR4 for Silver, Gold,
Diamond and Platinum accounts respectively.Change Scheme code using menu option HACXFRSC
from Existing Scheme to Required Eligible Scheme. Verify the record. Then invoke menu option –
HACM"
Reply as on : 06.08.2022, Reference : Refer RBD ® Cir 24/2020
23. "how to open Government zero balance current account. what is the scheme code and
documents required."
"Refer RBD (R) Cir 24/2020 for more details and for scheme code refer page no 119 onward at
chapter-2 Deposit product at knowledge park"
24. "Current account initial deposit in semi urban"
"CURRENT ACCOUNT Minimum Quarterly Average Balance (QAB) Area Min. QAB Initial Deposit
Rural 1000/- 1000/- Semi Urban 2000/- 2000/- Urban & Metro 5000/- 5000/- refer Page 47 of 95
IRMD L&A Cir. No. 207/2021 – Consolidated Circular – Service Charges"
25. "can we convert a current account into collection account .so that accounts transaction only
can transfer into a perticular account only ."
"Yes,CONSOLIDATED CIRCULAR HAVE BEEN ISSUED VIDE RBD(R) CIRCULAR 24 /2020
DATED 30.03.2020 REGARDING Opening of Separate Account or Escrow Account (CA as per
provision of ‘RERA’ The Real Estate (Regulation and Development) Act, 2016 AT PAGE NO 16 OF
THIS CIRCULAR"
26. "Can Branch open current account of Govt Department like UPPCL etc.. with
concessions/exemptions from all service charges. Also give the Reference of Circular."
"Refer Page 60 of 95 IRMD L&A Cir. No. 207/2021 – Consolidated Circular – Service Charges"
Reply as on : 03.08.2022, Reference : L&A Cir. No. 207/2021
27. "we have PNB silver current account scheme (CSMR1) in which the charges of NEFT/RTGS
are waived off. We have to inquire whether these charges are waived on NEFT/RTGS done
through netbanking or the waiver is only for NEFT/RTGS done through branch. Please provide
circular regarding same. We have changed the scheme code through HACXFRSC to CSMR1,
is there something else we have to do in system to avail this waiver?"
"Refer OPERATIONS DIVISION (EPS CELL) CIRCULAR NO.: 04 /2022 REVISION OF SERVICE
CHARGES PERTAINING TO REAL TIME GROSS SETTLEMENT (RTGS) & NATIONAL
ELECTRONIC FUND TRANSFER (NEFT) DONE THROUGH BRANCHES AND ONLINE MODES
I.E. INTERNET BANKING AND MOBILE BANKING"
Reply as on : 01.08.2022, Reference : Refer OPERATIONS DIVISION (EPS CELL) CIRCULAR NO.:
04 /2022
Product: DEPOSIT ACCOUNT
1. respected sir our one customer having saving ac and expired and nomineted in his ac other
relation and dispute his wife and nominee now nominee not claimed and his wife claimed the
amount what do sir please guide
Bank is liable to pay the amount to nominee only. refer LAW DIVISION CIRCULAR NO 08/Law/2022
Reg: GUIDELINES ON SETTLEMENT OF CLAIMS PERTAINING TO DECEASED / MISSING
CUSTOMERS OF THE BANK IN RESPECT OF THEIR DEPOSITS, LOCKERS AND ARTICLES IN
SAFE CUSTODY
Reply as on : 13.12.2022, Reference : LAW DIVISION CIRCULAR NO 08/Law/2022
2. WHAT IS 600 rate of interset ?
7.00 % for General TD Reply as on : 13.12.2022, Reference : ALM - IRMD CIRCULAR NO. 27/2022
3. Dear Sir, A customer named Puja kumari has FD of Rs36 lakh with interest rate 5.25% but now
she wants it to be converted to 600days scheme with interest rate 7% without loss of any
interest or principal amount. Kindly guide us if we can do the same.
We can convert the deposit without loss of interest. As per RBD (R) Cir 15/2020 page no 20 state that
No penalty is to be levied if the deposit is prematurely closed for the purpose of investment to any
other term deposit scheme of the bank provided that the deposit remains with the bank after the re-
investment for a period longer than the remaining period of the original contract.
4. Presently is there any Scheme under retail lending for allowing Overdraft facility in Salary
accounts maintained with our bank??? Earlier the said scheme was there in E-Uni
Yes,Primary account holder of the scheme may avail overdraft up to a sum representing last three
months’ net Salary (salary credited in account) subject to maximum, prescribed limit. The maximum
amount of OD is as follows: - VARIANTS OVERDRAFT LIMITS SILVER Rs. 50,000/- GOLD Rs.
1,50,000/- PREMIUM Rs. 2,25,000/- PLATINUM Rs. 3,00,000/- Rate of Interest on Overdraft shall be
as per Bank’s guidelines/ circular issued by HO: Integrated Risk Management Division (L&A) from time
to time. Refer RLBD Cir 08/2022
5. Sir,Please help in current account auto sweep transfer. want to change scheme code of
Current ac with normal A/C to current A/C with sweep facility. Kindly guide
For Current Account, use scheme code CSMR1, CSMR2, CSMR3 & CSMR4 for Silver, Gold,
Diamond and Platinum accounts respectively. Change Scheme code using menu option HACXFRSC
from Existing Scheme to Required Eligible Flexi Deposit Scheme. Verify the record. Then invoke menu
option – HACM, go to Flexi FD TAB, set auto sweep flag as Y, enter Flexi Deposit Scheme Code -
FLPSO for Saving Account. Submit the record and get it verified
Reply as on : 25.11.2022, Reference : RBD ® CIR 24/2022
6. Whether an employee terminated through Punishment will get additional 1% rate of interest
benefit in Term Deposits ?
Retiring whether on superannuation or otherwise as provided in the bank’s Service/Staff Regulations
which provide retirement on superannuation as well as retirement at the request of the officer
employee or by the bank after completion of 30 years of service or after 55 years of age, but does not
include an employee retired compulsorily or in consequence of disciplinary action. Refer page No 7 of
RBD (R) Cir 15/2020
Reply as on : 22.11.2022, Reference : RBD (R ) CIR 15/2020
7. A state government saving account is to be opened in which their should be no deuction of
charges for any facility provided by bank. IN which scheme it is to be opened and what are the
required formalities.
As per directives issued by the Reserve Bank of India, Banks are prohibited from opening saving
accounts in the name of Govt. Departments or Bodies/Municipal Corporations or Municipal
Committees/Panchayat Samitis/ State Housing Boards/ Water and Sewerage/Drainage Boards/State
Textbook Publishing Corporations/Societies/ Metropolitan Development Authority/State or District
Level Housing Co-operative Societies/ Any Political Party/ Any Trading, Business or Professional
Concern, depending upon budgetary allocations for performance of their functions whether such
concern is a proprietary or a partnership firm or a company or an association and entities other than
individuals, Karta of HUF, and organization/agencies. Refer RETAIL LIABILITY BUSINESS DIVISION
CIRCULAR No. 29 /2022
8. whether spouse of ex-staff is eligible for 1% extra which is given to staff in FDs??? if Yes,
kindly share the circular.. in CRM if spouse of Ex-staff is marked yes, then system is giving
staff ROI for spouse (primary holder) too…
1% additional ROI is allowed to Chairman/Managing Director & CEO/Executive Director or other such
Executive appointed for a fixed tenure and Staff / Retired Staff Members / Widow/ Widower of Staff in
Aggregate Deposit Accounts of less than Rs. 2 crores over rates applicable to public. The benefit of
additional rate of interest to banks’ staff members’ or retired staff member is available only in case of
the staff member or retired staff members has an account singly or jointly with family member where
the staff member/retired staff members is the Principal Account Holder. The staff member who is
principal account holder in a joint account may give a declaration to the Bank that the money belongs
to the depositor. Refer Page No 6 of RBD (R) Cir 15/2020
9. Whether an employee terminated through Punishment will get additional 1% rate of interest
benefit in Term Deposits ?
NO, Retiring whether on superannuation or otherwise as provided in the bank’s Service/Staff
Regulations which provide retirement on superannuation as well as retirement at the request of the
officer employee or by the bank after completion of 30 years of service or after 55 years of age, but
does not include an employee retired compulsorily or in consequence of disciplinary action. Refer
page No 7 of RBD (R) Cir 15/2020
10. What can be the maximum period (no. Of days or months) for flexi fixed deposit in Auto
Sweep Savings Account ?
46 days to 3 years ( as per choice of the Customer)Refer RETAIL LIABILITY BUSINESS DIVISION
CIRCULAR No.31/2022 Dated 11-11-2022 MODIFICATION IN PNB PRUDENT SWEEP ACCOUNT
FOR INDIVIDUALS
Reply as on : 22.11.2022, Reference : RLBD CIR 31/2022 DATED 11-11-2022
11. What can be the maximum period (no. Of days or months) for flexi fixed deposit in Auto
Sweep Savings Account ?
46 days to 3 years ( as per choice of the Customer)Refer RETAIL LIABILITY BUSINESS DIVISION
CIRCULAR No.31/2022 Dated 11-11-2022
Reply as on : 20.11.2022, Reference : RLBD CIR 31/022
12. In respect of deceased Claim Settlement in deposit account with survivorship of Either or
Survivors, what power is Scale II Branch manager?
Power Chart to settle deceased claim case. Refer Page No 46 of LAW DIVISION CIRCULAR NO
05/Law/2021
Reply as on : 17.11.2022, Reference : Law Div Cir 05/2021
13. One of our customer expired in 2013 and was having a FD of 1 year since 2009 and was under
auto renewal. Now in 2022 the claimant approached Bank for withdrawal of FD amount .Kindly
guide what interest is to be paid on FD ( Interest of FD or Saving Account) which is
continuously under auto renewal option even after demise of holder
In case of death of the depositor, before the date of maturity of deposit and amount of the deposit
being claimed after the date of maturity, the Bank shall pay interest at the contracted rate till the date
of maturity. From the date of maturity to the date of payment, the bank shall pay interest as
permissible in case of overdue term deposits for the period for which the deposit remained with the
Bank beyond the date of maturity. refer page no 18 of RBD (R) Cir 15/2020
14. The NRE FDRs was Prematured to Make FDR for 600 days on dated 16.11.2022. The System
has not paid any interest for the period FDR Run because the period was 4 Months i.e. less
than 12 Months. The Party has requested for SB bank Interest since the funds remains with
the bank and it is continued to remain further. Kindly guide whether we can pay SB bank
interest to the NRE Customer for four months the FDR Run.
If any depositor desires to withdraw a part of the deposit before maturity, Bank will repay the deposit.
The deposit so withdrawn will earn interest as ruling on the date of deposit and as applicable for the
period, it has already run. Further, if the part-amount desired to be withdrawn did not run for the
minimum stipulated maturity slab (viz. one year, at present), under the NRE Term Deposit, no
interest will be paid on the withdrawn amount. refer page no 77 of RBD (R) Cir 15/2020
15. How to change scheme code from SBGEN(existing account) to Savings account for premium(
with QAB OF Rs 50000)
SBPRM scheme code to be used.Saving Account can be opened by Resident Individuals (either
singly or jointly) only. (Existing account of entities other than individual shall continue under the
Scheme. However, no new account of non-individual shall be opened)
Reply as on : 12.08.2022, Reference : RLBD CIRCULAR No. 25/2022 dated 14.09.2022
16. Are Non-Callable fixed deposits transferable from source branch to other branch
Fixed Deposit account can be made transferable at the branch other than the issuing branch on the
request of the Depositor/depositors (in the case of joint holder type deposit, the application may be
signed by one of the joint holders, if the other is dead). Further check is placed on Intersol transfer of
Fixed Deposit account balance amounting more than 2 crore. For Intersol Transfer of Fixed Deposit
account balance amounting more than 2 crore, the concerned Zonal Head is the competent authority
for allowing the same. refer RETAIL LIABILITY BUSINESS DIVISION CIRCULAR NO. 14 /2021
Dated 06.08.2021
Reply as on : 12.06.2022, Reference : RETAIL LIABILITY BUSINESS DIVISION CIRCULAR NO. 14
/2021 Dated 06.08.2021
17. Whether account of mentally ill person can be opened taking Mother/Father as a Biological
Guardian?
The guidelines will be applicable to mentally handicapped persons, whether the person is minor or
major. b) Where guardian of a minor or major person, (suffering from Mental illness And persons,
suffering from disabilities like Autism, Cerebral Palsy, Mental Retardation and Multiple Disabilities or
any existing account holder subsequently acquiring these disabilities), duly appointed by the
competent authority /court under Mental Health Act, 1987 or under The National Trust for Welfare of
Persons with Autism, Cerebral Palsy, Mental Retardation and Mental Disability Act, 1999 approaches
the branch for opening/continuing to operate the account of such person, such accounts
(savings/term deposits and recurring deposit accounts only) may be opened/allowed to be operated
by the guardian appointed under the aforesaid Acts. The operational guidelines in such cases will be
same as are applicable for accounts opened in the name of minor under guardianship. refer page no
136 of Chapter-IV (IAD Cir. No. 32/2017dated21.08.2017) CHAPTER–IV CUSTOMER S
ACCOUNTS -GENERAL INSTRUCTIONS
Reply as on : 12.05.2022, Reference : RETAIL LIABILITY BUSINESS DIVISION CIRCULAR No. 29
/2022
Product: ESCROW ACCOUNT
1. "HOW TO OPEN ESCROW ACCOUNT .DETAILED IMFORMATION WITH SCHEME CODE."

‘RERA’ The Real Estate (Regulation and Development) Act, 2016 AT PAGE NO 16 OF THIS
CIRCULAR"
Reply as on : 03.08.2022, Reference : RBD(R) CIRCULAR 24 /2020 DATED 30.03.2020
Product: FIXED DEPOSIT
1. "An Fd a/c 0025MPB1002166 opened in Multi benefit scheme having maturity on 23.07.2023 has
been closed today but got interest upto june only. Intt should be calculated upto 29.08.2022.
can anyone explain interest calculation done in this account."
"Refer RBD (R) Cir 15/2020 for interest calculation"
2. "One of our branch reported that a FDR NO 2077 (SOLID 005800) had made on 19/04/1986 for
Rs40000/- for 5 years Mv Rs68820/- Maturity date 19/04/1991. Now depositor comes on
25/04/2022 and ask for Maturity value with Overdue interest i.e, lumpsum Rs.143489/-. But our
branch has facing problem neither they found FDR in CBS nor manual AOF or any evendence
of FDR issue. What can we advice our branch (005800)."
"Manual overdue interest to be calculated according to RBD (R) cir 15/2020 and ay to the customer as
per page no 28 of this circular"
3. "kindly provide circular of Lakhpati Yojna scheme by Oriental Bank of Commerce( flexy Rd
scheme)"
4. "Is there any provision for widow of deceased staff for preferential staff ROI in deposit. If yes
then please mention circular alongwith scheme codes."
"1% additional ROI is allowed to Chairman/Managing Director & CEO/Executive Director or other such
Executive appointed for a fixed tenure and Staff / Retired Staff Members / Widow/ Widower of Staff in
Aggregate Deposit Accounts of less than Rs. 2 crores over rates applicable to public. refer page no 6
of RBD (R) Cir 15/2020"
5. "please provide me the PNB Growth Fixed Deposit Circular"
6. "If a coustomer become citizen between the year when issued FDR .should he or she is eligible
for senior citizen rate of interest when he or she become citizen for the remaining period."
"The preferential rate would be payable on new deposit or on renewal of Fixed Deposit. If a person is
holding a Fixed Deposit and during the currency of deposit, the depositor attains the age of 60 years,
the preferential rate would be allowed on renewal/enhancement of period/split of Term Deposit. Once
the age of senior citizen is verified for offering additional rate of interest, there is no need to seek proof
of age for renewal of deposits or while taking subsequent deposits from him/her for allowing additional
rate of interest benefit to senior citizen. refer page no 6 of RBD (R) Cir 15/2020"
7. "we have received a complaint related non payment of FDR ( 1993) . please provide any circular
or guidelines as we may resolve the issue"
"Interest for the overdue period is to be paid at Savings Bank rate of interest as applicable from time to
time. Refer page no 19 of RBD (R) Cir 15/2020"
8. "Sir/Madam is there any penality on premature closoure of fdr for FD405 days and fd with alfa
number DP i.e. 031910DP00001544"
"Premature withdrawal facility not available for pnb uttam deposit for 405 days. for domestic and NRE
deposit, it will applicable. refer RLBD Cir 22/2022"
9. "if premature ,what is penal charge in uttam term deposit for period of 405 days"
"Premature withdrawal facility not available for pnb uttam deposit for 405 days. refer RLBD Cir
22/2022"
Reply as on : 30.08.2022
10. "We are unable to close one of FDR which transferred to our branch yesterday. Error massage
while closing is “ The withdrawal amount exceeds the difference between the principal and
lien amount. There is system reserve amount also exists for this FDR."
"Please check lien amount through Menu option HALM and if any error exist than lodge SPSD with
complete details"
Reply as on : 29.08.2022, Reference : SPSD
11. "A customer has visited branch to make EMD FDR in favour of NagarPalika. Please guide us
about CBS Menu and required documents to to make Earnest Money Deposit FDR."
"it is normal FDR, only proof of document and letter from Nagar palika for EMD deposit and period.
refer RBD (R) Cir 15/2020 for more details of FDR scheme"
12. "Dear sir, is there any pre closure penalty on closure of fixed deposits less than 15lakhs??
Please also mention circular regarding pre closure penalty on fixed deposits Thank you"
"1% penal interest shall be charged at the time of premature cancellation of domestic term deposits
for all tenors and interest rate payable would be contractual rate minus 1% or the rate under the
scheme on the contractual date applicable for the tenor for which the deposit has actually run minus
1%, whichever is lower. Refer Page No 20 of RBD (R) Cir 15/2020"
13. "One person having FD 555 days opened on 01/02/2019 having maturity date 11/06/2020. But
he comes to close the account on 24/12/2021 and close the account with original maturity
value. He filed a complain on 01-01-2022 and demanded overdue interest after maturity period
and payment date. Sir, can we allow to give overdue interest on FD 555 Days."
"DELEGATION OF POWERS FOR PAYMENT OF INTEREST IN ALL DEPOSIT ACCOUNTS -
CASES OF LESS PAYMENT OF INTEREST . refer page no 28 of RBD (R) Cir 15/2020"
14. "Kindly inform whether TDS is applicable on inter-bank deposit."
15. "SIR OUR SENIORCITIZEN CUSTOMER GOT INTEREST Rs.51098/- for FY 2021-22from total
FDR and TDS deducted Rs. 5210/-. he was asking Up to 50,000/- INTEREST FREE, after that
TDS to be deducted. he was asking why tds deducted Rs 5210/-. please provide the circular
and provide the information"
16. "can we open a term deposit for NRI minor customer(self/operated by guardian),if so what is
the scheme code for same?"
"for various scheme code refer page no 133 onward at chapter -2 deposit product at knowledge
park."
17. "Can we waive penal interest in premature closure of FDR if the amount is to be utilized for
fresh creation of FDR."
"No penalty is to be levied if the deposit is prematurely closed for the purpose of investment to any
investment for a period longer than the remaining period of the original contract. refer page no 20 of
RBD (R) Cir 15/2020"
18. "Today We have received a closure request for Tax saving FDR The maturity period of the
FDR was 25.03.2020 but customer has request for pay interest overdue period of FDR. so you
are requested to guide us about interest for overdue period of tax saving FDR."
"Interest would be paid at savings bank rate of interest as applicable from time to time. Interest would
be calculated on ‘Simple basis’ and would be payable w.e.f. 22.08.2008 or the date of maturity
whichever is later for the overdue period along with the maturity proceeds of the matured term
deposits. refer page no 19 of RBD (R) Cir 15/2020"
19. "DEAR SIR OUR SENIOR CITIZENS HAVING SOME FIXED DEPOSITS MORE THAN 20 LKAHS
IN OUR BRANCH. IN THAT FDs are TDS deducted on Interest amount. Pleas eprovide the
circular TDS deducted on Interest SB/FIXED DEPOSITS"
"TDS shall be deducted on proportionate basis from the very first month / quarter if total interest
payable to a customer during the financial year (i.e. from April to March) on all his term deposits,
wherein his / her name stands first, in a Bank on the basis of CIF of the customer comes to Rs
50,000/- and above in case of Senior citizen and Rs. 40,000/- and above for any other person. (Ref.
HO: Finance Division Cir. No. 26/2019) refer page no 12 of RBD (R) Cir 15/2020"
20. "We have done TDEXT for Account No : 034500DP00003940. This A/c 034500DP00003940 was
closed and opened as New Account A/c No. 034500DP00009485. But Transaction amount
differs from Renewal amount. Transaction Amount showing 434574/- but in scheme Tab
Deposit Amount showing 436717/-in New A/c No 034500DP000009485. Tax deducted
difference Amount 2143/- As the amount differs we are unable to take deposit receipt print for
034500DP00009485. Kindly do the needful."
"Please lodge SPSD with complete details"
Reply as on : 24.08.2022
21. "Respected Sir/madam, One of our customer needs to open fixed deposit in half yearly
scheme, we are unable to find the scheme code, we have tried FDSUH,FDSSH,FDSPH,FDSBH
and failed to open, kindly guide us to open the fixd deposit under half yearly interest income
scheme"
"for various scheme refer RBD (R) Cir 15/2020"
22. "AN NRE CUSTOMER HAS MADE ONLINE 5 NRE SUGAM FDs 3-4 MONTHS BACK, NOW HE
WANT BREAK AND MAKE THEM UNDER 405 DAYS SCHEME. PLEASE CONFIRM WHETHER
HE WILL BE CHARGED ANY PENALTY OR ANY LOSS TO THE CUSTOMER, ALL 5 FDs ARE
ABOVE Rs. 15.00 LACS TOTAL IS RS.85.00 LACS."
"NRE FDR premature within 1 year attract no interest, however we can make new FDR. refer RBD
(R) Cir 15/2020"
23. "If premature closure of cdr done, what will be the penal interest ?"
1%, whichever is lower. Refer Page No 20 of RBD (R) Cir 15/2020"
24. "Whether GOVT Account attracts 6.30 % intt rate when they wants to deposit above 10.00
crores for 405 days? Is it possible if they wants to open five (05) separate TD @10.00 crore
under PNB UTTAM scheme (Non callable)"
"Scheme Code FD 405 (Domestic), FN 405 (NRO) Refer RETAIL LIABILITY BUSINESS DIVISION
CIRCULAR No. 22 /2022"
25. "Is premature penalty imposed on Premature cancellation of fdr in staff account."
"Staff members/Senior Citizen (except their term deposit, if any, accepted by Bank on Differential
Rate of Interest basis), instances of death of the depositor before maturity, are exempted from the
levy of 1% penal interest. refer page no 21 of RBD (R) Cir 15/2020"
26. "Rate of intt on premature closure of pnb staff fdr"
"Staff members/Senior Citizen (except their term deposit, if any, accepted by Bank on Differential
Rate of Interest basis), instances of death of the depositor before maturity, are exempted from the
levy of 1% penal interest. refer page no 21 of RBD (R) Cir 15/2020"
27. "What is the scheme code of 405 days scheme of domestic term deposit"
FD 405 (Domestic), FN 405 (NRO). the ALCO in its meeting dated 18.08.2022 has decided to revise
the interest rates @ 6.10% and introduce a new bucket of 405 days on Domestic Term Deposits of
less than Rs.2 Cr w.e.f 19.08.2022. refer ALM - IRMD CIRCULAR NO. 20/2022"
Reply as on : 22.08.2022, Reference : Refer RLBD Cr 22/2022
28. "How can one cancel fixed deposit premature ,opened through PNB ONE app?"
"Refer RAD CIRCULAR NO: 97/2022 ONLINE OVERDRAFT (e-OD) AGAINST FIXED DEPOSIT-
CONSOLIDATED GUIDELINES"
Reply as on : 22.08.2022, Reference : RAD CIRCULAR NO: 97/2022
29. "When we are going to close an FD which is claimed by nominee after death of the FD holder
before that we need to enter it in finacle menu FDREPAY and it will be verified by CO
officials.Can you please provide us a prescribed format for verification of FDREPAY."
30. "what is the scheme code for opening the fdr under scheme PARNAM FIXED DEPOSITE IN
QUATERLY INTEREST PAYMENT FOR PUBLIC REFERENCE TO CIRCULAR RBD(R)15/2020"
"refer page no 129 onward at capter-2 deposit product at knowledge park"
31. "Respected sir/madam Our exofficer has deposit with Branch amounting to Rs.5.00 Lacs
on12.8.2021 maturing on 12.8.2023. He wishes to extend the same for 3 years & 3 months for
higher intt.benefit. He has query whether penal intt.will be charged at the time of premature
closure? Pradeep Kale, pf 5112411 9028097150"
RBD (R) Cir 15/2020"
32. "May we allow the excess rate of interest to spouse of deceased staff? Please guide us."
"1% additional ROI is allowed to Chairman/Managing Director & CEO/Executive Director or other
such Executive appointed for a fixed tenure and Staff / Retired Staff Members / Widow/ Widower of
Staff in Aggregate Deposit Accounts of less than Rs. 2 crores over rates applicable to public. Refer
Page No 6 of RBD (R) Cir 15/2020"
33. "IS THERE PREMATURE FACILITY IN FD 1111 DAYS SCHEME?"
"Yes,REFER RETAIL LIABILITY BUSINESS DIVISION CIRCULAR No. 17 /2022"
34. "A NRI had opened NRO accounts and NRO Fixed deposit accounts , these accounts are now
dormant. The same person has now quit the Indian citizenship and now is a Citizen of USA.
He wants to active his accounts and close some Fixed deposits. What will be the process and
documents to active such dormant accounts and under what schemes can the USA citizen
continue his remaining accounts . Please also tell the procedure to close such accounts as
some accounts are to be closed also."
"PLEASE TAKE KYC AND CONVERT INTO NRE ACCOUNT. REFER RBD (R) CIRCULAR
45/2019"
Reply as on : 10.08.2022, Reference : RBD (R) CIRCULAR 45/2019
35. "Premature renewal of FDR due to increase in intt rate.Rate of intt applicable for the period
amount held with the bank"
1%, whichever is lower and No penalty is to be levied if the deposit is prematurely closed for the
purpose of investment to any other term deposit scheme of the bank provided that the deposit
remains with the bank after the re-investment for a period longer than the remaining period of the
original contract. refer page no 20 of RBD (R) Cir 15/2020"
Reply as on : 09.08.2022, Reference : refer page no 20 of RBD (R) Cir 15/2020
36. "May Spouse of Ex Staff (Expired) allowed to Staff Rate? If Allowed,then what is the menu
option ?"
"Yes,1% additional ROI is allowed to Chairman/Managing Director & CEO/Executive Director or other
Staff in Aggregate Deposit Accounts of less than Rs. 2 crores over rates applicable to public. refer
page no 6 of RBD (R) Cir 15/2020"
37. "Is it possible to credit the amount of loan taken against NRE fixed deposit to nre
account???"
"you cannot deposit Indian earnings in the said account as this account can only receive funds from
your overseas account or proceeds from investments made from NRE account."
Reply as on : 06.08.2022
38. "What is the minimum Quarterly average balance in current account CAGEN in rural
branches."
"CURRENT ACCOUNT Minimum Quarterly Average Balance (QAB) Area Min. QAB Initial Deposit
Rural 1000/- 1000/- Semi Urban 2000/- 2000/- Urban & Metro 5000/- 5000/-refer Page 47 of 95 IRMD
L&A Cir. No. 207/2021 – Consolidated Circular – Service Charges"
39. "dear sir we have sanctioned overdraft against bank deposit in that account can we provide
ATM. Regards,"
"Debit Card issuance has been discontinued in all Cash Credit / Loan Accounts as well as Overdraft
accounts (including staff OD accounts). refer DISCONTINUATION OF DEBIT CARD ISSUANCE IN
LOAN ACCOUNTS / CASH CREDIT ACCOUNTS. -- RETAIL LIABILITY BUSINESS DIVISION
CIRCULAR NO. 18 /2022 DATED : 01.07.2022"
Reply as on : 05.08.2022, Reference : Refer RLBD Cir 18 /2022
40. "Widow of ex-staff wants to open FDR in joint name with her son. Whether she is eligible for
getting additional rate of interest for staff if she opens FDR in joint name? Please guide."
41. "KINDLY MENTION CURCULAR NO OF DELEGATION OF POWER OF DEPOSIT"
"REFER PAGE NO 28 OF RBD (R) CIR 15/2020 DELEGATION OF POWERS FOR PAYMENT OF
INTEREST IN ALL DEPOSIT ACCOUNTS - CASES OF LESS PAYMENT OF INTEREST"
Reply as on : 05.08.2022, Reference : REFER PAGE NO 28 OF RBD (R) CIR 15/2020
42. "Can we make nominee in fd a/c which is used in tendors? ( in case of proprietorship, where
proprietor wants to add department name with his firm name)"
"Refer page no 68 of IAD Cir. No. 32/2017dated21.08.2017 Nomination facility is intended for
individuals including a sole proprietary concern. The nomination can be made only in respect of a
deposit, which is held in the individual capacity of the depositor(s) and not in any representative
capacity as the holder of an office or otherwise. However, nomination facility is also available in
respect of deposit accounts held in the name of a sole proprietorship concern "
Reply as on : 05.08.2022, Reference : IAD Cir. No. 32/2017
43. "In which scheme code we can make callabe FDR of Rs 2,00,00,000 and above + Will a senior
citizen get additional benfit of 0.50% extra interest on these type of deposits?"
"Please be guided by pabe no 119 onward for scheme code at chapter-2 deposit product at
knowledge park.The rates for Rs.2cr. to Rs.10 cr. are not to be loaded with additional rate of interest
for Sr. Citizens, staff accounts. refer ALM - IRMD CIRCULAR NO. 16/2022"
Reply as on : 04.08.2022, Reference : IRMD LA CIRCULAR NO. 16/2022
44. "Was tax saver fixed deposit auto renewed between 2013 to 2018. Kindly guide with exact
circular."
"Refer page no 55 to 58 of RBD (R) Cir 15/2020"
45. "Sir/Madam what is the procedure for calculating overdue Interest of TD after closure(without
overdue interest)"
"REFER (RETAIL LIABILITY BUSINESS DIVISION CIRCULAR NO. 20 /2021) If a Term Deposit
(TD) matures and proceeds are unpaid, the amount left unclaimed with the bank shall attract rate of
interest as applicable to savings account or the contracted rate of interest on the matured TD,
whichever is lower."
46. "If in a Capital Gain Term Deposit account FDR not renewed after maturity date, Is bank liable
to pay saving interest for overdue period."
47. "What is the premature penalty for callable term deposit of Rs. 6 crore"
1%, whichever is lower. refer RBD (R) Cir 15/2020"
Reply as on : 03.08.2022, Reference : refer RBD (R) Cir 15/2020
48. "CAN THERE BE NOMINEE IN HUF FIXED DEPOSIT.PLEASE PROVIDE ME CIRCULAR
REGARDING HUF TD"
"Nomination facility is intended for individuals including a sole proprietary concern. The nomination
can be made only in respect of a deposit, which is held in the individual capacity of the depositor(s)
and not in any representative capacity as the holder of an office or otherwise. However, nomination
facility is also available in respect of deposit accounts held in the name of a sole proprietorship
concern. refer page no 68 of IAD Cir. No. 32/2017 dated21.08.2017"
Reply as on : 03.08.2022, Reference : refer page no 68 of IAD Cir. No. 32/2017 dated21.08.2017
49. "what is the difference between callable and non callable intrests?"
"callable means you are calling your deposit for withdrawal. Non-callable deposits means, you have
no authority to call or withdraw it before the maturity date."
Reply as on : 03.08.2022
50. "How to close fd formed due to sweep facility and get the money back in the account, are
there any charges levied for closure"
"In HACM menu, under Linked Deposit tab, delete the FDs created, if any by selecting records one
by one and clicking on Del button. In Flexi FD Tab ,select Auto sweep Flag as NO .In HSWOPS,
close FFDs After verification, Change Scheme code using menu option HACXFRSC from Existing
Scheme to Required Scheme"
Reply as on : 02.08.2022
51. "our staff member has dead ,family pension is started to her wife ,Deceased staff wife is
demanding additional interest as like as staff member . shall we pay additional interest to
Deceased staff wife. please guide with circular no."
52. "if customer want to shift his deposit FDR from one schemee code to another scheme code
does penal interest has to be charged from his previous FRD ?"
RBD (R) Cir 15/2020"
53. "What is the charges (interest) deducted for premature closure of FIXED DEPOSIT RECEIPT.
Kindly specify circular ."
1%, whichever is lower. refer page no 20 of RBD (R) Cir 15/2020"
54. "latest interest rates of july on FDRs is not showing.how to check in knowledge centre?"
"e circular category at knowledge centre."
Reply as on : 01.08.2022
Product: FLEXI FIXED DEPOSIT
1. "Need the circular for converting salary A/C to FFD scheme account? What is he minimum
balance criteria for various FFD schemes for salary A/c?"
"Sweep In and Out shall take place in Savings Accounts after the cut off level of Rs.50,000/- i.e.,
having a balance of over Rs.50,000/- with a minimum Sweepout/ Sweep-In of Rs.5,000/- and
thereafter in multiples of Rs.5,000/- to/from Fixed Deposit. FDR’s under this scheme can be issued for
minimum period of 46 days and for maximum period of 179 days. The customer will get the prevailing
fixed deposit card interest rates applicable on respective buckets on the amount of Flexi Fixed
Deposits provided it had remained under FD portion for a minimum period. Sweep out will be on daily
basis. refer Page 27 of 81 RETAIL LIABILITY BUSINESS DIVISION CIRCULAR No.08/2022
CONSOLIDATED SAVING FUND SCHEMES OF BANK"
Product: FLEXI RD
1. "In flexi RD Is there no limit on number of deposits in any month I mean suppose core deposit
first month on date of opening is Rs.1000 Next month I have deposited on 1st Rs 5000. May I
deposit on 10th of same month rs. 2000 ? Or frequency of deposit for any month will be only
one up to 10times of core deposit???"
2. "what is scheme code of flexi RD, for opening new RD. Please clarify with circular"
"RDFLX scheme code to be used."
Reply as on : 19.08.2022
Product: HUF ACCOUNT
1. "whether HUF account can be Non resident account if Karta and all the Co-parceners are NRI
or not ?"
"A HUF can also be a non resident HUF if all the members of the family are non residents, as per the
common understanding of the term non resident. The person in charge of the HUF is called a Karta or
manager. The management of the affairs of such non resident HUF has to be outside India"
Product: KYC SECTION
1. "Which documents is required to open muslim community trust account for dargah"
certified copies of each of the following documents shall be obtained: • Registration certificate • Trust
deed • Permanent Account Number or Form No.60 of the trust; and • Documents, as specified in
Section 15, of the person holding an attorney to transact on its behalf.
Reply as on : 26.08.2022, Reference : RLDB circular 8/2022
2. "WHAT ARE THE DOCUMENTS WE HAVE TO OBTAIN FROM CUSTOMER FOR OPENING ZER
BALANCE SAVINGS ACCOUNT.PLEASE GUIDE."
"KYC Documents are the same. Refer RLBD Cir 08/2022"
Reply as on : 25.08.2022, Reference : Operations Division (KYC Section) Circular No. 05/2022
3. "Can we modified details of muslim community trust account on the basis of WAQF board
order or any other document required"
"OVD is required. refer KYC Policy"
4. "Can we consider PAN as legal existence proof in unregistered Association of person or body
of individual account ..Customer is only providing agreement of association of person As there
is no specific documents regarding body of individual or Association of person circular dated
26.04.2022 Operations Division (KYC Section) Circular No. 05/2022"
"other OVD documents may be asked"
Product: LLP ACCOUNT
1. "Kindly provide documents requirement for LLP accounts and reference circular. Regards.."
certified copies of each of the following documents shall be obtained: • Certificate of incorporation •
Memorandum and Articles of Association • Permanent Account Number of the company • A resolution
from the Board of Directors and power of attorney granted to its managers, officers or employees to
transact on its behalf. • Documents, as specified in Section 15, of the managers, officers or
employees, as the case may be, holding an attorney to transact on the company‘s behalf.
Product: myBIZPLUS CURRENT ACCOUNT
1. "Dear Sir, As per circular of myBIZPLUS CURRENT ACCOUNT SCHEME, account are
categorized under SILVER GOLD DIAMOND And PLATINUM where DOOR STEP BANKING are
provided for cash txns as per the limit set for every product. We have opened some account
and contacting customers for opening under these schemes but we are unaware of staring the
facilities of DOOR STEP BANKING to these customers. Kindly guide us the step to avail these
services on urgent basis. New Alipore Branch."
"Door Step Banking Services Policy for FY 2021-22 was circulated vide CCC Circular No: 07/2021
dated 31.03.2021, wherein various charges of DSBS are mentioned."
Reply as on : 03.08.2022, Reference : CCC Circular No: 07/2021
Product: NRE FD
1. "What is the scheme code for nre fd to get roi 6.35 as per circular NO 19/2022 DATED 16.08.22"
"1.Minimum deposit of Rs.100/- and thereafter in multiples of Rupee one (Rs.1/-) with maximum
amount of Rs.1,99,99,999/-at ROI 6.35%. Scheme Code FE 405 refer RETAIL LIABILITY BUSINESS
DIVISION CIRCULAR No. 22 /2022"
Product: NRO/NRI ACCOUNTS
1. "Circular for opening nro/nri accounts"

Product: PENSION ACCOUNT
1. "WHAT IS SCHEME CODE FOR STAFF PENSION SAVING ACCOUNT?"

"SBPEN, SBNPS"
Product: PPF ACCOUNT
1. "Opened a PPF account in my branch though customer already have a PPF account in sbi.He
opened in our branch for the purpose of transfer his PPF account from sbi to pnb. Also rs 1000
is deposited after opening at our . But unable to transfer or close any of the account.Plz give
soln to close newly opened ppf at pnb. Or it may attract any legal issue if I left both account
without deposit new account."
"Refer GBD Circular No.87 /2019 PUBLIC PROVIDENT FUND SCHEME"
Reply as on : 25.08.2022, Reference : GBD Circular No.87 /2019
Product: RAKSHAK PLUS
1. "Scheme code for rakshak ac of officer rank officials?"

"refer RBD(R) CIRCULAR No. 26/2020 -- PBORS – Person below Officer Rank"
Reply as on : 19.08.2022, Reference : RBD(R) CIRCULAR No. 26/2020
2. "What is the new scheme code of PNB Rakshak Plus in CBS of the defence personal below
thee rank of officer. CRM modified accordingly."
"Refer RETAIL LIABILITY BUSINESS DIVISION CIRCULAR NO. 21/2022 MODIFICATION IN
GROUP PERSONAL ACCIDENT INSURANCE POLICY FOR PNB DEFENCE A/C HOLDERS -
RAKSHAK PLUS SCHEME"
3. "Dear Sir It is requested to you kindly Guide us regarding scheme code of PNB RAKSHAK
PLUS ."
"Refer RETAIL LIABILITY BUSINESS DIVISION CIRCULAR No.18 /2021 PNB RAKSHAK PLUS
SCHEME- CONSOLIDATED GUIDELINES"
Product: RECURRING DEPOSIT
1. "Is there any bank guideline regarding intimation provided to customer after completion of RD
period .The RD was matured in 2018 but did not credit in the account and was closed in Aug
2022. Customer is demanding saving interest on the same"
"The maturity amount of a recurring deposit, if not withdrawn on due date will be transferred to
overdue recurring deposit accounts. The Bank may allow interest on an overdue term deposit in terms
of bank guidelines. Procedure for payment of interest shall be applicable as is being adopted in
respect of fixed deposits. Interest for the overdue period is to be paid at Savings Bank rate of interest
as applicable from time to time. Refer Page No 8 of RBD (R) Cir 20/2020"
2. "what is the report for calculation of penalty charges in a RD account for non payment of
installments"
3. "Sir, Branch Manager have power for refund recurring deposit account penalty for delay
instalment deposit?"
"No, Refer RBD (R) Cir 20/2020"
4. "FLEXI RD OPENING MENU"
"PNB swechhajamayojna/ PNBFlexi RD scheme code is RDFLX"
Product: SALARY ACCOUNT

1. "As per RLBD Cir No. 06/2022 dt. 15.02.2022 PNB My Salary Scheme, documentation and
processing charges are discounted as per salary scheme variants. Kindly clarify if the
discounts are applicable to all salary account holders irrespective of availing/ non-availing of
OD facility, at anytime or only during festival bonanza period?"
"Refer RLBD Cir 08/2022"
2. "scheme code for salary accounts sbsal not working"
"New Salary Scheme Silver .10000 & above upto 25,000/- SBSNR Gold 25,000 & above upto
75,000/- SBSGR Premium 75,000& above upto 1,50,000/- SBSPR Platinum 1,50,000 and above
SBSPT"
Reply as on : 24.08.2022
3. "Cos 37 form"
"Please download the same from google. It is a declaration which is signed by all members in case of
partnership firm"
Reply as on : 23.08.2022
4. "customer has asked to convert his salary account to pnb new salary account and alleged that
bank did not tell him about the features of pnb salary account and the charges are being
debited from his account. what should be the resolution given."
"Please analyze the fact. for refund refer IRMD L& A Circular no. 207 dated 31.12.2021"
Reply as on : 19.08.2022, Reference : IRMD L& A Cir 207/2021
5. "how to convert saving general account into salary account and what will be the scheme
code."
"Change Scheme code using menu option HACXFRSC from Existing Scheme to Required Eligible
Scheme. Verify the record. Refer RLBD Cir 08/2022"
Reply as on : 12.08.2022
6. "what is the new scheme code for salary account"
SBSPT"
7. "Dear Sir We have received a complaint by Govt officer his salary credit in PNB salary account
(Premium salary ac). In this account IMPS charges debit by bank of any tractions through
IMPS. Kindly guide us that IMPS transition is free or not in PNB Premium salary account"
"Refer RETAIL LIABILITY BUINESS DIVISION CIRCULAR No. 06 /2022 MODIFICATION IN PNB
MYSALARY SCHEME – PNB mySALARY SCHEME."
8. "what is scheme code for state govt employee salary account"
SBSPT"
Product: SAMMAN ACCOUNT
1. "What is the scheme code for opening of samman account for pensioners?"
"Prospective senior citizen Recurring Deposit RDSCP (PUBLIC) , RDSCS (STAFF) RDSCOPN:
MENU OPTION TO BE USED."
Product: SAVING ACCOUNT
1. how to convert general saving account in ffd sweep account

Change Scheme code using menu option HACXFRSC from Existing Scheme to Required Eligible
Flexi Deposit Scheme. Verify the record. Then invoke menu option – HACM, go to Flexi FD TAB, set
auto sweep flag as Y, enter Flexi Deposit Scheme Code -FLPSO for Saving Account. Submit the
record and get it verified
2. can we nominate more than one nominee in saving bank account and fixed deposit account
No, The nomination can be made in favour of only one individual, irrespective of the fact that the
account is in joint name. (In case of lockers, where two or more individuals hire the safety locker
jointly, nomination can be made in favour of one or more persons, i.e. each locker hirer can nominate
same individual or different individuals as nominee)
INSTRUCTION
3. "customer having QAB of 1 lakh, is there any scheme code so that annual ATM card charges
can be waived in that particular scheme. is Annual ATM charges are waived in SBPREM
scheme"
"Refer RBD(R) Circular 29/20 dated 15.04.2020 Consolidated Circular - Non Credit Related Service
Charges Including Concessions Available To Various Categories Of Customers And Delegation Of
Powers To Relax Service Charges"
Reply as on : 30.08.2022
4. "In joint savings account, Either or survivor, If first party dies, can operations in account be
allowed to survivor? Or should we mandatorily close the joint account and credit the proceeds
to individual account of survivor?"
"the account will, of course, continue and payment on maturity can be made to survivor(s), unless at or
before the time of payment, an order of Court or other competent authority has been received
prohibiting payment to the survivor(s). A letter of request from the survivor(s) and death certificate
produced should be kept on record Refer Page No 17 of IAD CIRCULAR NO.02/2018 Dated
03.01.2018 CHAPTER-VII TERMDEPOSITS"
Reply as on : 25.08.2022, Reference : IAD CIRCULAR NO.02/2018
5. "In either or survivor account, if the one party dies, can transaction be allowed by survivor in
the account? please refer the circular in this matter."
"Upon the death of one of the holders of a joint account, where the relative Account Opening Form
provides for payment of balances to the survivors (either or survivor/Former or survivor), the account
will, of course, continue and payment on maturity can be made to survivor(s), unless at or before the
time of payment, an order of Court or other competent authority has been received prohibiting
payment to the survivor(s). A letter of request from the survivor(s) and death certificate produced
should be kept on record. refer page no 16 of RBD (R) Cir 15/2020"
6. "What is the QAB for saving accounts in semi urban branches ?"
"SAVING ACCOUNT Minimum Quarterly Average Balance (QAB) Area Min. QAB Initial Deposit Rural
500/- 500/- Semi Urban 1000/- 1000/- Urban & Metro 2000/- 2000/- Refer Page 47 of 95 IRMD L&A
Cir. No. 207/2021 – Consolidated Circular – Service Charges"
7. "How many deposit one time in jandha account"
"if account opened in jandhan scheme than we can not open fresh account in gen saving scheme.
refer RLBD Cir 08/2022"
8. "CAN TWO OR THREE PERSONS WITHOUT ANY BLOOD OR FAMILY RELATIONSHIP OPEN A
JOINT SAVINGS ACCOUNT AT OURS?"
"Yes, Refer RLBD Cr 08/2022"
9. "Scheme code savings account for premium customer with QAB 50000"
"Saving Account Product for Premium Customers-SBPRM, for more details refer RLBD Cir 08/2022"
10. "what is the scheme code of PREMIUM SAVING ACCOUNT PNB BEST CUSTOMER"
"SBPRM scheme code to be used"
Reply as on : 11.08.2022
11. "Kindly guide the Form for converting from general saving scheme to Sweep Scheme."
"PNB 1250 – CUSTOMER REQUEST FORM*******All the Forms may be downloaded from
Knowledge Center--> Knowledge Repository--> Forms --> Form Format --> All"
Reply as on : 04.08.2022, Reference : Knowledge Repository
12. "pnb shikshak samman cbs scheme code"
"PNB Shikshak Scheme – Saving Fund Account for Teachers SBSSS,SBSSO SCHEME TO BE
USED"
Reply as on : 04.08.2022
13. "Can we open savings account for JLG? Please provide circular no."
"Yes, Refer RLBD Cir 08/2022"
14. "Can we open savings account for HUF and JLG? Please provide circular no."
"Yes, Refer RLBD Cir 08/2022"
15. "what is the TDS rate on Saving deposit."
"TDS shall be deducted on proportionate basis from the very first month / quarter if total interest
payable to a customer during the financial year (i.e. from April to March) on all his term deposits,
wherein his / her name stands first, in a Bank on the basis of CIF of the customer comes to Rs
50,000/- and above in case of Senior citizen and Rs. 40,000/- and above for any other person. refer
16. "Please provide the reference of all savings & current & term deposit scheme code in cbs of
all savings & current & term deposit scheme ."
"Refer page no 119 onward at chapter-2 deposit product at knowledge park"
Product: SERVICE CHARGES

1. "in a govt deposit account if QAB charges are being levied then how to waive these charges.
What needs to be modified in CBS so that these charges are not levied?"
"Refer RBD (R) CIRCULAR No 29/2020"
Reply as on : 01.09.2022, Reference : RBD (R) CIRCULAR No 29/2020
2. "in a govt deposit account if QAB charges are being levied then how to waive these charges.
What needs to be modified in CBS so that these charges are not levied?"
"Refer RBD (R) CIRCULAR No 29/2020 SERVICE CHARGES NON CREDIT RELATED CHARGES
DISCRETIONARY POWERS TO PERMIT WAIVER/RELAXATION"
Reply as on : 01.09.2022, Reference : RBD (R) CIRCULAR No 29/2020
3. "In savings account, how many cash deposit transactions in a day are free? Please inform if
any guideline exists for waiver of cash deposit charges."
"Saving Bank Accounts Applicable on Base & Non Base Branch Based on Transaction 3 Transaction
free per month thereof 50/- per transaction (Except through alternate channels i.e., BNA, ATM and
CDM) Based on Amount Up to 1 Lakh Free (Per day) Above 1 Lakh 1 per thousand, subject to
minimum 50/ refer RETAIL LIABILITY BUSINESS DIVISION CONSOLIDATED CIRCULAR
No.15/2022"
4. "CASH HANDDLING CHARGES LATEST CIRCULAR PLZ"
"Refer RETAIL LIABILITY BUSINESS DIVISION CONSOLIDATED CIRCULAR No.15/2022
MODIFICATIONS IN NON-CREDIT RELATED SERVICE CHARGES (GENERAL BANKING)"
Product: SWEEP ACCOUNT
1. "If a person is having sweep saving account then is he eligible for getting senior citizen
interest on that sweep FDR?"
"Yes, refer RLBD Cir 08/2022"
2. "Kindly provide us how to convert sweep account to saving general account?"
"1.Change the Auto Sweep Flag to ‘N’ in Flexi Details Tab in HACM. 2.Then Change the Scheme
Code of the Account to desired scheme. No New FFDs will be created. 3.FFDs will automatically close
as and when operative account will go in Debit Balance."
Reply as on : 19.08.2022
3. "In PNB prudent sweep account of Individual, while sweeping out interest will be paid as
applicable rate between period 46 days to 179 days. If Amount is sweeped out before 46 days
then whether interest as applicable to Saving Rate is payable to customer."
"Yes, refer RBD (R) Cir 15/2020"
4. "Whether Senior Citizen ROI is given in SWEEP FDR accounts Please refer circular no thanks"
5. "How to convert staff saving account to sweep account. Please guide."
record and get it verified"
6. "how to modify amount of sweep account,customer ffd amount rs 50000 above this amount
system made fd,but customer request to change amount from 50000 to 10000.how to modify
this"
"for sweep minimum amount to be guided, refer RLDB Cir 08/2022"
Reply as on : 08.08.2022, Reference : RLDB Cir 08/2022
7. "sweep account in scheme SBASG done by hacm from savings to swwep account through
menu XACXFRSC but we are not able put any FFD scheme to flexi tab for account
0103010667890. What will be the scheme for FFD for SBASG account."
record and get it verified"
8. "how to close the auto sweep account"
"In HACM menu, under Linked Deposit tab, delete the FDs created, if any by selecting records one by
one and clicking on Del button. After verification, Change Scheme code using menu option
HACXFRSC from Existing Scheme to Required SchemeIn HACM menu, under Linked Deposit tab,
delete the FDs created, if any by selecting records one by one and clicking on Del button. After
verification, Change Scheme code using menu option HACXFRSC from Existing Scheme to Required
Scheme"
Reply as on : 04.08.2022
Product: UTTAM SCHEME
1. "one of customer wants to shift his deposit for to Uttam scheme but at the time of closure of
FDR the system charged penal interest what is the procedure to refund the amount as the
deposit is to be reinvested in bank other deposit scheme."
RBD (R) Cir 15/2020"
Topic: DIGITAL PRODUCTS

Product: Alerts
1. If a customer requests us to change his registered mobile number in ALERTS, are we allowed
to deduct charges for changing his mobile number ?
No charges are applicable to the customer for change of mobile number. Refer IRMD L&A Cir No.
207/2021 for Service Charges.
Reply as on : 05.12.2022, Reference : IRMD L&A Cir No. 207/2021
2. Can we add mobile number through alerts in account of illiterate customer.
There is no restriction on registration of Illiterate customer for SMS Alerts Services in any of the
Circulars related to SMS Alerts.
Reply as on : 05.12.2022
Product: ATM/ BNA
1. Where to find ATM Error Codes?

On PNB Knowledge Centre Site, click on the link- Circulars>>Division wise Circulars >>Select Division
(DBD)> Select Sub Division (DBD) >> Special Links >> Click on Plus Button. You will find the
document containing ATM error codes here.
Reply as on : 05.12.2022, Reference : Special Links - DBD Circulars
2. How to perform ATM/ BNA EOD / problems in EOD of ATM/ BNA machine.
Standard Operating Procedure (SOP) on EOD of ATMs and BNA machines is placed on
KNOWLEDGE CENTRE- KNOWLEDGE REPOSITORY- SOPs- DBD. Also, please refer DBD Circular
No 58/2021 regarding implementation of Cassette Swap method of cash replenishment in Branch
Managed ATMs and BNAs.
Reply as on : 05.12.2022, Reference : SOP- DBD- ATM EOD; DBD Circular No 58/2021
Product: Bharat QR
1. How to issue Bharat QR Code to the Customer?

Detailed process for issuance of Bharat QR Code, is given in Credit Card Division=> MERCHANT
ACQUIRING CIRCULAR NO. 15/2018 and 16/2020. Please visit the same.
Reply as on : 05.12.2022, Reference : CREDIT CARD- MERCHANT ACQUISITION CIRCULAR NO
15/2018, 16/2020.
2. Can we generate QR Code for the customers not having smart phones. This is required for
street vendors who have been financed under PMSVANIDI SCHEME and Govt of India has
launched "Main bhi Digital"
Complete process for issuance of QR Codes to Street Vendors under PMSVANidhi is contained in
Credit Card Division- Merchant Acquiring Business Circular No 17/2020 dated 29-07-2020.
Reply as on : 05.12.2022, Reference : Credit Card Division- Merchant Acquiring Business Circular No
17/2020
Product: Credit Card/ POS
1. How to issue PoS Machine to the Customer?

Detailed guidelines regarding PoS Machine have been circulated vide Credit Card Division >>
MERCHANT ACQUIRING BUSINESS CIRCULAR NO 19/2020. Please visit the same.
Reply as on : 05.12.2022, Reference : Credit Card Division >> MERCHANT ACQUIRING BUSINESS
CIRCULAR NO 19/2020
2. Generation of pre-filled Credit Card application has been enabled in CBS. After verification of
the application in menu option CCAPP, system displayed a link: "Click Here to Print". We could
not take printout from there. What is the option to print the pre-filled application now.
The application can be printed by selecting Function "P"- Print Application under menu option CCAPP.
Reply as on : 05.12.2022, Reference : Credit Card Division CIRCULAR NO 10/2022
3. How to surrender POS machine?
Menu option is POSD. Please refer to Credit Card Division ==> MERCHANT ACQUIRING BUSINESS
CIRCULAR NO 20/2020 for details.
Reply as on : 05.12.2022, Reference : CCD/ MAB/20/2020
4. I have forgotten my Credit Card PIN. How can I get duplicate PIN?
For PIN generation, send CARDPIN space Last 6 digits space DOB in ddmmyyyy format to
7092200200. You may also download PNB Genie Mobile app, wherein the feature of generation of
Credit Card PIN in real time is available.
Reply as on : 05.12.2022
Product: Cyber Crime
1. Where can I find SOP for handling unauthorized ATM/PoS transactions in the account?
It is available on e-Circular site under the link - Knowledge Repository>> Standard Operating
Procedures>> FRMD.
Reply as on : 05.12.2022, Reference : SOP
Product: Debit Cards
1. I am living abroad. I am not able to generate OTP for setting Debit Card PIN, since the short
code 5607040 is not accessible to me.
Please use number 9264092640 instead of 5607040. You may send SMS using syntax - DCPIN
space Debit Card number to 9264092640.
Reply as on : 05.12.2022
2. After issuing NCMC Card, a current account is being displayed to the customer in Internet
Banking. Please guide?
NCMC cards are dual interface cards having features of both Debit Card and Prepaid Cards. While
the Debit Card portion is linked with account, a separate account is opened for prepaid portion for
maintaining transaction details /accounting purpose. Please guide the customer accordingly.
Reply as on : 05.12.2022
3. How to unblock a debit card blocked through call centre/ by branch
Card once hot-listed can not be activated. Customer needs to apply for a new card
Reply as on : 05.12.2022
4. Enabling E- Commerce, contactless and international transactions on Debit cards
As per RBI guidelines, Debit Cards will be issued with Ecom / Contactless transaction and
International usage facility disabled by default. The same can be enabled (for eligible cards) by the
customer himself / herself through various channels viz; IBS / MBS / ATM & IVR. Branches can enable
the same upon customer’s request in DCMS Branch Portal.
Reply as on : 05.12.2022, Reference : DBD Circular No 48/2021 and RLBD (Debit Card) Circular
Number 07/2022
5. Can we issue Mastercard Debit Cards ?
Bank has allowed issuance of Mastercard Debit Cards and Pre-paid cards vide RLBD Debit Cards and
Prepaid Cards Circular No 02/2022
Reply as on : 05.12.2022, Reference : RLBD Debit Card and Prepaid Card Circular No 02/2022
6. Which all variants of Mastercard Debit Card are available for issuance and where can we get
the Card sub type to be entered in DCARD ?
The variants and corresponding Card Sub Types to be entered in DCARD, for Mastercard Debit
Cards, are mentioned in RLBD Debit Card and Prepaid Card Circular No 02/2022
7. Debit Card issued in Staff OD Account does not allow to withdraw cash. Please guide.
In terms of RLBD Debit Card and Prepaid Card Circular No 01/2022, issuance of debit cards is
discontinued in loan accounts/ OD Accounts (including Staff OD Accounts)/ CC Accounts w.e.f.
01.07.2022. The debit cards issued in such accounts prior to 01.07.2022 will continue to be free.
However, only non cash transactions would be permitted in these cards till their validity.
8. Customer is trying to generate OTP for generation of Green Pin. But, OTP is not delivered
despite the message as OTP will be delivered shortly. What to do to resolve the problem ?
Run DCARD > O with card number and try DCPIN after 24 hours.
Reply as on : 05.12.2022, Reference : RLBD Debit Card Circular No 03/2022
9. Customer is not able to register in UPI or getting the message Card details are invalid,
whereas, the card details entered by the customer are correct. How to resolve ?
Please run DCARD->O with card number.
10. Customer is getting the response code 057 in ATM. What to do ?
Please check if the account is in freeze or dormant or Non KYC.
11. Customer is getting the response code 012 in ATM. How to resolve ?
Chip of the card is not being read properly. Please ask customer to try in another ATM. Even after
this, if card is not working, pleaseissue new card to the customer.
12. How to track personalized debit card ?
Tracking details (Speed Post tracking id) of debit cards can be checked from DCMS portal. This
facility is available for only those cards which are applied after 02-06-2022.
13. Can branches issue Non personalized Debit Cards
Yes. Issuance of Non Personalized Debit Cards is allowed from all branches. In case of non-
availability of non-personalized Debit card stock, the stock may be reallocated from nearby branches
which are having surplus stock. At the time of issuance of non -personalized Debit Cards, instruction
contained in HO: DBD Circular No. 45/2022 are to be meticulously followed.
14. Can Debit Card/ Prepaid Card be issued from non- base Branch ?
Debit/ Pre Paid cards, duplicate and add on cards can be issued to customer through any Branch.
For mandatory stipulations and step by step process, please refer DBD Circular No 45/2022.
Reply as on : 05.12.2022, Reference : DBD Circular No 45/2022
15. How can customer recharge the Wallet part of NCMC Debit Card ?
Customer can recharge/ load the wallet/ prepaid part of the NCMC Debit Card (1) at the merchant
location by paying cash or (2) through PNB Internet Banking by following the navigation: MANAGE
ACCOUNTS >> ON NATION ONE CARD >> RECHARGE CARD.
Reply as on : 05.12.2022, Reference : RLBD (Debit Card) Circular Number 08/2022
16. Rupay Insurance Programme 2022-23 for Debit Card holders
Please refer DBD Circular No 38/2022
Reply as on : 05.12.2022, Reference : DBD Circular No- 38/2022
17. Accidental insurance on Rupay Classic Card?
Insurance Cover on RuPay Classic Cards has been discontinued. Refer- DBD Cir No. 38/2022
Reply as on : 05.12.2022, Reference : DBD Circular No-38/2022
18. Accidental Insurance on Master Debit Cards and Visa Debit Cards
In terms of DBD Circular No 38/2022, there is no insurance programme available for MasterCard
Debit Card (all variant) and Visa Debit Card (all variant) holders.
19. Various type of debit cards
Please refer to Page number 11 of RLBD (Debit Card) Circular No 07/2022 for the types/ variants of
Debit Card being issued by our Bank.
20. How to reset PIN for PMJDY card. what is the menu?
PMJDY card holder can reset the Debit Card PIN through various channels available (as per DBD
Circular No 39/2021), if the mobile number is registered in CBS. In case Mobile number is not
registered, then the request for paper PIN shall be lodged by the branch user in CBS through menu
PINREQ. The paper PIN shall be dispatched to the branch address.
Reply as on : 05.12.2022, Reference : DBD 39/2021
21. Can an illiterate person avail Debit card?
In terms of Debit Card Policy issued vide RLBD (Debit Card) Circular Number 07/2022, card may be
issued to the illiterate customer, but customer should be guided about all the related risks associated
with the card and also be educated about safeguards.
Product: Internet Banking
1. Customers eligible for issuance of Retail/ Corporate IBS.

Retail Internet Banking Service is allowed to Individual/ Joint Account Holders (singly operated
accounts) and Corporate IBS is allowed for Sole Proprietorship/ Partnership/ Pvt Ltd/ Public Ltd/
Trusts/ HUF/ Societies & Others.
Reply as on : 05.12.2022, Reference : SOP- DBD- Internet Banking
2. How can we use PNB IBS Shield Admin for reseting of IBS security questions of a customer.
We have id and password of PNB IBS Shield Admin but we are unable to use this. Please guide
.
Detailed Process with Screenshots is given in DBD Cir No. 43/2013. Please visit the same.
3. Can corporate banking facilities be given to Intersol Customers that means customer not
maintaining account with us please guide is it intersol facility
In terms of DBD Circular no 61/2015,customer can visit any nearest branch for corporate Internet
Banking Registration
4. Facility of upload of transactions in IBS Corporate
Please refer DBD Circular No 30/2016. Further, Bank also provides Facility of Automated Bulk File
Upload Payment to select customers, for which matter needs to be taken up with DBD: HO. Please
refer DBD Circular No- 46/2018 on this score.
Reply as on : 05.12.2022, Reference : DBD Circular No 30/2016 & 46/2018
5. Can I set my own daily transaction limit in Retail Internet Banking?
Yes, you can set your daily transaction limit, maximum Rs. 15,00,000/- through the link of “Set Limits”.
Reply as on : 05.12.2022
6. Earlier I had the “View only” facility but now I want to have “Transaction facility” also. What is
the procedure?
There is a link “Enable Transaction Facility”, provided for this purpose on the first page itself, from
where you can enable transaction facility and set your transaction password.
Reply as on : 05.12.2022
7. What if my user ID is expired due to not using it for long?
User ID gets expired if a person does not login to Internet Banking Account even once during first 180
days of registration. In such case, you have to reset your Login and Transaction passwords both,
through the link “Forgot Password” available on the Login Page.
Reply as on : 05.12.2022
8. What are the channels/ modes available for loan account holders of our Bank to pay TL
installments ?
In addition to the facility of deposit through Branch, loan repayments may be made Online through (1)
Internet Banking (2) PNB One. However, for both above channels, loan account and deposit accounts
need to be with our Bank. To overcome this limitation, Bank has added two new channels to facilitate
loan repayment in TL Accounts from deposit accounts maintained with other Banks also: (1) through
BBPS (2) Through PNB Corporate Website.
9. Are there any charges on fund transfer through IMPS?
IMPS upto Rs. 1000 is free. Thereafter, charges are applicable. For more details, please refer DBD
Circular No 26/2022
10. Does PNB provide the facility of cardless cash withdrawal
Yes. Customers registered for IBS or PNB One and maintaining debit card eligible accounts, are
eligible for card less cash withdrawal. Reference number and TPIN may be generated through IBS
Retail or PNB One, and thereafter, cash can be withdrawn from any PNB ATM through the
Reference Number and the TPIN.
11. IN CORPORATE NET BANKING ALL BENEFICIARIES CAN BE VIEWED BY ALL USERS, ANY
OPTION AVAILABLE FOR BENEFICIARY VIEW RESTRICTIONS I.E ONLY THE USER CAN
VIEW THE BENEFICIARIES WHICH IS ADDED BY HIM
While adding beneficiary, if the User selects Access Type - Global: Beneficiary added will be shown
to all the users; and in case he/she selects Access Type as Local : Beneficiary will be shown only to
the user who added.
Reply as on : 05.12.2022
12. Can PNB Fastag be issued/ recharged online?
The facility to recharge FASTags as well as apply new tag online is available in the mobile app: PNB
Fastag. The facility to recharge FASTag has also been made available on Retail Internet Banking
and the customer can recharge FASTags issued through Finacle using the same.
Reply as on : 05.12.2022, Reference : GBD Circular No 110/2021
13. PNB Corporate Net Banking. User is disable for SMS OTP access mode. What is the solution?
If the issue pertains to Admin User, follow these steps: In Relationship Manager portal, Go to on
Corporate administration tab>> User Maintenance>> Enable/Disable and enable the OTP Mode.
Other User will verify the record in Bank User Approval tab. However, if OTP mode of any C-User
has been disabled, Admin User may enable the User in Corp Admin> User Maintenance> Enable/
Disable.
Reply as on : 05.12.2022, Reference : ITD CBS Cir No. 15/2015, DBD 61/2015
14. While doing transaction through Corporate Internet Banking (in CC ACCOUNT)ERROR
SHOWS AS "LIABILITY EXCEEDS GROUP LIMIT(MANAGER)" PLEASE GUIDE.
Please check the Limit Node for CC Account. The "Loan Type" flag should be set as "Revolving" in
case of CC Account. Process document with screen shots is available as under: CBS HOME PAGE
>> IMPORTANT LINKS >> FINACLE 10x FAQs >> LIABILITY EXCEEDS GROUP LIMIT PROCESS
DOCUMENT.
Reply as on : 05.12.2022
15. Request you to kindly guide on how to reset password of Corporate Internet banking?
In case the Admin user has forgot the password, obtain form PNB 1213 and issue a new password in
RM Corproate by visiting the link- Corporate Onboarding>> Link Preprinted Password. In case the C-
User needs a new password, the Admin User can reset his password in his own User ID. For details,
please visit ITD CBS Cir No. 15/2015.
Reply as on : 05.12.2022, Reference : ITD CBS Cir No. 15/2015
16. Please share circular for Internet Banking Users on using Corporate Internet Banking?
Demo Videos are placed on Pre-login Page of Internet Banking website for Corporate Users. Please
guide the customer to visit the same.
Reply as on : 05.12.2022
17. One of our customer is facing issue in Internet Banking. His User ID has blocked due to
Security Reasons. What can be done?
User-Id gets locked due to security purpose in IBS Shield on account of wrong answers for challenge
questions. In terms of DBD Cir No. 50/2015, User may try to login after 24 hours and he/she will be
forced to change the Login & Transaction passwords and set the other IBS Shield credentials such
as- Image, Phrase & Challenge questions. In case of urgent need, Branch may unlock/unenroll the
User in IBS Shield. 'Detailed Process with Screenshots is given in DBD Cir No. 43/2013. Please visit
the same.
Reply as on : 05.12.2022, Reference : DBD Cir No. 43/2013, 50/2015
18. Customer has forgot his security answers. How can he change the security answers?
Security Answers cannot be changed through Internet Banking. Customer may approach Branch and
branch on request of the customer may un-enroll him in Non-CBS Application -IBS Shied. On
Subsequent login, system will prompt the user to set Security questions afresh. Detailed Process with
Screenshots is given in DBD Cir No. 43/2013. Please visit the same.
Reply as on : 05.12.2022, Reference : DBD Cir No. 43/2013
Product: NACH
1. How To Inquire Details Of NACH Transaction ?

Please Use Menu Option FPNACHI
Reply as on : 05.12.2022
2. Customers who have taken loan from Punjab National Bank and submitted NACH mandate to
PNB for debiting the EMI from other Bank wants the facility of online cancellation of mandate.
Does the Bank provide the requisite facility ?
The facility is available on the Corporate Website of the Bank as under: https://www.pnbindia.in >>
Home Page >> E-Services >> Outward NACH Mandate Cancellation.
Reply as on : 05.12.2022, Reference : Operation Division/ EPS Cell Circular No 04/2021
Product: PNB One

1. Can a customer register/ update Nomination through digital channels ?
Yes. The facility of registration/ updation of Nomination has been made available on PNB One and
IBS. This feature is applicable to all self operated (single) deposit accounts (SB/ CA/ TD) of individuals
and sole proprietorship accounts.
Reply as on : 05.12.2022, Reference : Customer Care Centre Circular No 28/2022
2. When user tries to make transaction through PNB One, system prompts to set TPIN. Please
guide about it.
Bank has replaced the Transaction Password with Transaction PIN (TPIN) for PNB One. Users need
to set TPIN for making transactions. For more guidance, please refer DBTD Circular No 64/2022.
Reply as on : 05.12.2022, Reference : DBTD Cir. No 64/2022
3. Can we transact through KCC account with mobile banking, as one of our customer is not able
to transfer funds from his KCC account in mobile banking?
No, in terms of DBD Cir No. 26/2020, the Accounts opened under this scheme are not accessible
through PNB ONE (Mobile Banking).
Reply as on : 05.12.2022, Reference : DBD Cir No. 26/2020
4. What is the process to cancel the scheduled fund transfer initiated through PNB One app?
Click on the Menu bar (three small lines appearing on the left hand top corner), then click on My
Transactions- Upcoming- select the scheduled transaction that is to be stopped- then click on STOP.
thereafter, system will ask remarks and the Transaction password. On completion, the scheduled
transaction will be stopped.
Reply as on : 05.12.2022
5. Is Debit Card necessary for PNB ONE registration?
Self Registration for PNB One may be done online with or without Debit Card. For detailed process
and eligibility for registration without debit card, please refer DBD Circulars No 71/2022
Reply as on : 05.12.2022, Reference : DBD Circulars No 71/2022
Product: Prepaid Cards
1. How to revalidate the old Uphaar prepaid card?

Only the purchaser of the Card can get the Uphaar Card revalidated. On receipt of request from the
customer, Branch will issue a new card in lieu of old card using menu option PPRISS Refer -DBD
Circular No-36/2020
2. Please guide the CBS functionality regarding Prepaid Cards.
Please refer DBD Circular No 30/2019
3. How to surrender the Uphaar prepaid card?
The Uphaar Cards can be surrendered through Menu Option PPSUR. It is to be strictly ensured that
funds are transferred back to source account (account from where the Uphaar Card was loaded) after
taking consent of the card holder.
Product: UPI
1. I am not able to view my accounts in my BHIM PNB app?

BHIM PNB recognizes you with your mobile number. Please ensure that your mobile number, on
which you have downloaded the app, is registered with your Bank account.
Reply as on : 05.12.2022
2. How to Block/ Unblock UPI Functionality through Branches?
Menu option is UPIBLOCK. Please refer DBD Circular No 20/2020
3. Transaction limits of Bhim PNB
Please refer DBD Circular No 13/2022, 04/2022, 30/ 2020 and 23/2020
Reply as on : 05.12.2022, Reference : DBD Circular No 13/2022, 04/2022, 30/ 2020 and 23/2020
4. How to set UPI PIN on Bhim PNB?
Process with screenshots is given in DBD Circular No 45/2019
Reply as on : 05.12.2022, Reference : DBD- 45/2019
Topic: FINACLE 10
Product: Finacle10
1. How to waive Intersol (ISO) charges in CBS?

Use menu option ISOCR
Reply as on : 05.12.2022
2. How to waive Cash Handling charges in CBS?
Use menu option CASHR
Reply as on : 05.12.2022
3. Interest Table Codes applicable to fresh sanctions under MSME category?
Please refer MSME Division Circulars No 37/2022 and 42/2022
Reply as on : 05.12.2022, Reference : MSME- 37/2022, 42/2022
4. Interest Table Codes applicable to Retail Loan Accounts?
Please refer RAD CIRCULAR No. 55/2022; 65/2022; 100/2022; 120/2022; 121/2022
Reply as on : 05.12.2022, Reference : RAD CIRCULAR No. 55/2022; 65/2022; 100/2022; 120/2022;
121/2022
5. Interest Table Codes applicable to Staff Loans?
Please refer ITD/ CBS Circular No- 06/2020
Reply as on : 05.12.2022, Reference : ITD/ CBS- 06/2020
6. Interest Table Codes applicable to Agriculture Advances
Please refer PSFID/ Priority Sector Circular No- 02/2021
Reply as on : 05.12.2022, Reference : PSFID/ PS- 02/2021
7. Interest Table Codes applicable to Rupee Export Advances linked to RLLR & MCLR
Please refer IRMD- Loans and Advances Circular No 58/ 2021 and 75/2022
Reply as on : 05.12.2022, Reference : LA- 58/2021 and 75/2022
8. Scheme code and Interest Table Codes for finance against LIC Policies, NSCs, KVPs, PLIs,
Post Office Time Deposits and Govt/ RBI Bonds
Scheme Code for Overdraft facility- ODGOV and for Demand Loan facility- DLGOV. Table codes are
specific to facility type and linkage type i.e.ROI linked with MCLR or RLLR, and mentioned in IRMD
L&A Circular No 53/2022.
Reply as on : 05.12.2022, Reference : LA- 53/2022
9. How to handle customer request of transferring CIF from one branch to another
Menu option CIFTRF to be executed by Transferee Branch
Reply as on : 05.12.2022, Reference : Operation Division Circular No 06/2020
10. What is CTS process?
CTS Manual is available as under: KNOWLEDGE CENTRE- KNOWLEDGE REPOSITORY- IMP.
BOOKS/ GUIDELINES BY HO DIV.S- ITD
Reply as on : 05.12.2022
11. Not able to grant relaxation in rate of interest. Please guide
Menu options INTCH (for MCLR linked advances) and INTCM (for advances linked with benchmark
rate other than MCLR) are provided for handling relaxation /concession in interest rates. Access to
these menu options has been given to officials dealing with Credit Monitoring at Zonal Office and also
to LCB/ ELCB Officials.
Reply as on : 05.12.2022, Reference : IRMD L& A 159/2022
12. Scheme Codes of various Deposit Schemes of the Bank.
Available at PNB SARANSH >> DEPOSIT SCHEMES >> FINACLE HELP >> SCHEME CODE OF
OLD SCHEMES OF PNB >> DETAIL .
Reply as on : 05.12.2022, Reference : PNB Saransh
13. Staff Car loan. Principal has been paid. Now interest lying in Partitioned account is to be
transferred in loan account. How to do in CBS
In this case, rephasement of the account is required. Get permission of rephasement from competent
authority through menu option RESDET. Then 'Go to HACMLA==> LA Intt tab and remove the
deferred interest date (keep this field blank). After verification, apply upto date interest using menu
option HLADGEN. Then invoke menu option HLARA==> Using Parameters to capitalize the interest.
After verification, again go to HACMLA==> LA Intt tab and set Interet on Principal flag as NO, so that
interest on capitalized interest is not charged by the system.
Reply as on : 05.12.2022, Reference : Finacle 10 Manual, CRMD Circulars No 15/2022, 24/2022 and
34/2022
14. From where to generate SMA accounts list in CBS or in EDW.
Refer Report No CRMD 003 and other reports made available in Amalgamated EDW.
Reply as on : 05.12.2022, Reference : CRMD Circular No 20/2022
15. How to issue Fastag in CBS
Menu option is FTAGISS. Please refer to GBD Circular No- 42/2021.
Reply as on : 05.12.2022, Reference : GBD 42/2021
16. Maximum Number of DB Users allowed in Branch
Please refer ITD/ CBS Circular No- 29/2011
Reply as on : 05.12.2022, Reference : ITD/ CBS- 29/2011
17. Opening of Subsidy enabled TL/ CC Accounts
For opening of Term Loan accounts (Back ended subsidy enabled TL), pls refer ITD/ CBS Circular
No- 05/2019 and for opening CC Account (Back ended subsidy enabled CC), please refer ITD/ CBS
Circular No- 03/2012.
Reply as on : 05.12.2022, Reference : ITD/ CBS- 05/2019 and 03/2012
18. Rationalization of Free user as well as captive users in CBS set up
Please refer IAD Circular No 39/2014
Reply as on : 05.12.2022, Reference : IAD 39/2014
19. Branch wise restriction on number of users with work class 100
20. Passing and signing powers of Bank's Officials
21. Auto Transfer/ Sweep of funds among various accounts of one customer
Our Bank provides a facility named "PNB Suvidha with Pull Sweep Facility". please refer RBD
(Resources) Circular No- 69/2017.
Reply as on : 05.12.2022, Reference : RBD (Resources) Circular No- 69/2017
22. Where can we get list of all Finacle Menu Options?
You may refer to Digihelp booklet available under Knowledge Repository tab==> Important books
guidelines by HO==> Digihelp, last chapter for Finacle Menu options. Also, Finacle 10 Job Cards are
available on CBS Home Page >> Important Links >> Finacle 10X Config and Docs >> Finacle 10 Job
Cards.
Reply as on : 05.12.2022
23. How can we do Bulk NEFT/RTGS?
Prepare file as per the excel utility given on Home Page of Finacle under the link Finacle 10X Config
and Docs and upload using menu HNRTBLK for RTGS and HNFTBLK for NEFT. Please refer to
Finacle 10 Manual > Chapter - Remittances, for step by step process with screenshots. Manual is
available on e-circular site==> Knowledge Repository==> Manuals===> CBS.
Reply as on : 05.12.2022
24. How to close Auto Sweep account?
In HACM menu, under Linked Deposit tab, delete the FDs created, if any by selecting records one by
one and clicking on Del button. After verification, invoke menu HSWOPS and then close the account
using menu option HCAAC.
Reply as on : 05.12.2022
25. What is the Scheme Code for opening PNB myBIZ PLUS CURRENT ACCOUNT?
Please refer to RBD Resources Cir No. 24/2020, page number 9 for all variants of PNB myBIZ PLUS
CURRENT ACCOUNT (SMART BANKING CURRENT ACCOUNT). The scheme codes are CSMR1,
CSMR2, CSMR3 and CSMR4 for Silver, Gold, Diamond and Platinum schemes respectively.
Reply as on : 05.12.2022, Reference : RBD Resources - 24/2020
26. How to perform Bulk Transfer Transactions?
Create excel file by downloading the sample format from Finacle Home Page> Download Config &
exe> Form Download> Download TTUM. Save this file in .txt format anywhere in your PC. Invoke
menu option HTTUM and select “Local File Path” option and specify file location using Browse button
to upload the file. on successful upload, invoke HPR to view the success/failure record with system
generated transaction number.
Reply as on : 05.12.2022
27. How to convert General Account to Auto Sweep Account?
Change Scheme code using menu option HACXFRSC from Existing Scheme to Required Eligible
auto sweep flag as Y, fill the details and ensure Correct Combinations of the Scheme of Operative
Account and Flexi Deposit Scheme Code (FLPSO for Saving Account & FCMR1, FCMR2, FCMR3 or
FCMR4 for Current account) is selected.
Reply as on : 05.12.2022
28. Modification in LAA account giving message as “Invalid Ownership” or “Account is closed”
Invoke HACMLA- Go to Refinance and Subsidy tab, and expand to check More Subsidy Details and
remove office account mentioned in Subsidy Deposit A/c Id.
Reply as on : 05.12.2022
29. How to close APY Account?
Menu option is APYREG. For detailed process with screenshots, please visit PSFID / FINANCIAL
INCLUSION / CIRCULAR NO. 05 / 2019.
Reply as on : 05.12.2022, Reference : PSFID / FINANCIAL INCLUSION / CIRCULAR NO. 05 / 2019
30. How can we increase threshold limit of customer and what are documents required?
Guidelines are contained in Operation Division KYC Section Circular No 05/2021. Further, guidelines
on Competent Authority to enhance threshold limit in customer accounts, are contained in Operation
Division KYC Section Circular No 3/2022
Reply as on : 05.12.2022, Reference : OPERATIONS DIVISION (KYC SECTION) CIRCULAR NO.
05/2021 and 3/2022
31. How to add aadhar seeding in using UIDNUM MENU PROCEDURE CIRCULAR PLEASE
Please be guided by PSFID/ FINANCIAL INCLUSION / CIRCULAR NO. 15 / 2018.
Reply as on : 05.12.2022, Reference : PSFID/ Financial Inclusion 15/2018
32. Can we create cbs user id of substaff
Please be guided by ITD-CBS Cir No. 29/2011.
Reply as on : 05.12.2022, Reference : ITD CBS 29/2011
33. After amalgamation of the Banks, now some customers have multiple CIF Ids. In some cases,
IBS facility / Lockers exist on one of the CIF Ids. System does not allow to change CIF ID in
locker. What approach should we adop to create UCIC in such cases.
Please refer the Indicative approach for Identification of primary customer id given in the Operations
Division (KYC Section) Circular No 14/2021 (Item No 8.2). Also, Customer ID of a locker can be
modified through menu option HLKCM.
Reply as on : 05.12.2022, Reference : Operations Division (KYC Section) Circular No 14/2021 and
16/2021
34. Customer has requested for GST invoice against the GST applied on the charges paid by the
customer. How to generate GST Invoice in CBS system.
You may generate the invoice using menu option - CGSTRPT in MIS Server
Reply as on : 05.12.2022
35. How to generate Interest Certificate for Deposit/ Loan accounts
Interest Certificate may be generated for Deposit and Loan accounts through menu option
HINTCERT. In addition, Interst Certificates and Provisional Interest Certificates for Housing and
Educational Loans including staff loans, may be generated through various reports made available in
PNBRPT-3/56. Consolidated interest certificate for all deposit accounts on a CIF ID may be
generated through PNBRPT- 9/6A.
Reply as on : 05.12.2022
36. Please inform the process flow for opening ILC in CBS system.
Process flow for ILC in Finacle 10 is available in the Special Links under Division: IRMD and Sub
Division: Loans and Advances in Knowledge Centre.
Reply as on : 05.12.2022
37. How can we see the details of various Soveriegn Gold Bonds issued for a customer (SGB
issued at different locations) since the beginning of account as a whole.
In case the customer holds SGBs in his/ her DEMAT Account, then the information regarding his
holdings may be obtained from the holding report of his Demat Account. Otherwise, holding report
need to be obtained by sending email to Link Cell Nagpur (bo1400@pnb.co.in). Please send
complete details of the customer along with PAN number. In case the SGB was purchased with any
other ID Number (viz. Aadhaar Number, Voter ID Number), then mention the number of that ID as
well.
Reply as on : 05.12.2022
38. How to ensure automatic recovery in TL Accounts from the Operative Accounts of the
customers ?
Modify the loan a/c ID in HACMLA, go to Loan Details Tab and feed the operative a/c ID in Operative
A/C ID field, set Repay Method 'E- Recover up to Effective Amt' and set 'Hold in Operative A/c for
Amt. Due' field Yes. For such loan accounts, If operative account is having sufficient balance for
recovery of overdue amount, system automatically deducts the same and recovers the overdue
amount from operative a/c and if operative account is not having sufficient balance for recovery of
overdue amount, system will mark lien for overdue amount on operative a/c and once the account is
having sufficient funds for recovery, system will recover the same.
Reply as on : 05.12.2022, Reference : CRMD Cir. No 07/2022
39. While doing OPACTF/ HAFSM, system gives a popup- regarding CKYCR and does not allow to
transfer the account to operative category. Please guide.
Confirmation of uploading/ scanning documents on CKYCR portal has been made mandatory at the
time of transfer of dormant account to operative category in menu option OPACTF and at the time of
unfreeze of account which were freezed with reason code 013 (KYC Non Compliance) in menu
option HAFSM.
Reply as on : 05.12.2022, Reference : Operations Division (KYC Section) Circular No. 08/ 2022
40. System is not allowing disbursement in Loan account. It mandates to feed Draw Down
Schedule. Please guide.
In terms of IRMD L&A Circular No 137/2022, feeding of Draw Down Schedule using menu option
DISBSCH is mandatory before disbursement of all term loan accounts having Sanctioned Limit
above Rs. 1 Crore.
Reply as on : 05.12.2022, Reference : IRMD L&A Cir. No 137/2022
41. How to ensure mandatory capturing of operative account number/ NACH/ Check Off Facility,
contact details and other checks before disbursement ?
Use menu option PREDISB. For detailed guidance please refer CRMD Circular No 32/2022
Reply as on : 05.12.2022, Reference : CMRD Cir. No 32/2022
42. Menu option for reversal of Income & GST in bulk ?
Use menu option INCREVBK. For detailed guidance, please refer Finance Division Circular No
35/2022.
Reply as on : 05.12.2022, Reference : Finance Divn. Cir. No 35/2022
43. Is there any option in CBS to view various details of NPA Accounts on one screen
Yes. Use menu option NPACBAL. It will show All information of menu HNPACR (Ledger balance,
RI/DI, recorded charges, NPA balance, recoverable dues), Asset Class, Reason of NPA, Date of
NPA, Date of DB1, Subsidy Balance, ECGC balance, FITL flag, Wilful Defaulter Flag, Fraud Flag,
GECL flag, Free code 5, Provision, Tangible Security: Account level, Node level, If NPA due to
percolation main account number. The menu can also be used to inquire Last 90 days interest
debited and credits in CC/ OD Accounts (standard accounts).
Reply as on : 05.12.2022, Reference : SASTRA Cir. No 43/2022
44. Please provide the SOP on various modules of GBM viz. OLTAS, KVP, PPF, SCSS, SSA etc.
SOP on various modules of GBM has been made available as under: CBS Home Page >> Important
Links >> Finacle 10X Config and Docs >> GBM SOP Documents
Reply as on : 05.12.2022, Reference : GBM SOP Documents
45. Borrower has mistakenly sent money in his Term Loan Account(Education), instead of his
Savings account, now he wants to transfer/reverse the money to his savings account, Can we
do it and How ?
Branch can reverse the amount deposited in the loan account through menu option HLASPAY >>
REVERSAL.
Reply as on : 05.12.2022
46. How to issue No Dues Certificate through CBS system ?
No dues certificate may be issued through CBS Menu option NDCISSUE. For detailed guidelines,
please refer IRMD L&A Circular No 202/2021.
Reply as on : 05.12.2022, Reference : IRMD L& A 202/2021
47. We cound not mark the OTS/ NOTUP in system inadvertently, and so NPA account got
upgraded to standard category. How to restore the NPA classification
NPA classification for such account can be restored through menu option NPARST. For more
guidance, please refer SASTRA Division Circular No 63/2021
Reply as on : 05.12.2022, Reference : SASTRA Cir. No 63/2021
48. How to maintain waitlist of lockers in CBS
Use menu option WAITLIST.
Reply as on : 05.12.2022, Reference : RLBD Cir. No 02/2022
49. How to feed DP Indicator other than "D" (Derived) in CCOTH Accounts
Use HACDPM menu option for changing the DP indicator as per sanction. Before executing
HACDPM, branches/LCBs/ELCBs are required to get approval for the same through newly
customized menu option “CHGDP” menu option.
Reply as on : 05.12.2022, Reference : CRMD Cir. No 38/2021
50. How to get the breakup of the interest charged in any loan/ limit account
Use Menu option HINTPRF >> Enter the loan/ limit account number >> enter the date of interest
applied in the account in the field ORIGINAL INTEREST RUN END DATE. system will generate
detailed report.
Reply as on : 05.12.2022
51. What is the menu option to open Simplified Demat Account for Existing to Bank (ETB)
customers based on exsting KYC of customers.
Menu option is OPNDEMAT. Detailed screen shots of the account opening process are given in
Customer Acquisition Division Circular No 16/2022
Reply as on : 05.12.2022, Reference : CAqD Cir. No 16/2022
52. How to handle restructuring/ rescheduling of TL in CBS system ?
First use menu option RESDET and select Restructuring or Reschuduling and choose reason for
selecting the same. After verification of RESDET, invoke menu option HLARA. Process document for
HLARA is available as under: CBS HOME PAGE >> IMPORTANT LINKS >> FINACLE 10x FAQs >>
HLARA PROCESS and HLARA WITHOUT CAPITALIZATION.
Reply as on : 05.12.2022, Reference : CRMD Circular No 15/2022, 24/2022 and 34/2022
Product: PNB One

1. In Pnb one app- error message encountered "no active account is linked " what does this
means and how to resolve it?
Generally this message is received when we login immediately after fresh registration. Wait for 24-48
hours after fresh registration. thereafter, all services/ accounts will be visible to the customer.
Reply as on : 05.12.2022
Topic: FINANCIAL INCLUSION

Product: BC Agent
1. "FI Cir no 15/2022 dtd 20.09.22 states that AOF including KYC documents should be verified &
countersigned by branch official. FI cir 06/2022 dtd 20.04.22 para 9i(i) states that Base
Branches have to ensure KYC compliance of the customers based on the documents
submitted along with the applications. In order to ensure KYC, account opening through BC
agents are only through e-KYC. Please clarify whether customer has to physically visit branch
along with original doc s for KYC verification?"
"As per the updated process flow, debit transactions will not be allowed in the account till the time duly
signed Account Opening Form (AOF) is not received by the base branch and branch validates the
account details with the AOF/documents received from BCA. After checking/validation, branch official
will unfreeze the account in CBS through menu HAFSM"
Reply as on : 16.12.2022
2. "Is there a report to generate bc wise account details opened between two dates?"
"A report PNBRPT 29/41 has been customized in CBS for providing details of accounts opened
between any two dates and their freeze status, which can be used by branch officials as well as
auditors for monitoring accounts opened on real time basis through BC locations. Please refer FI
DIVISION CIRCULAR NO.15/2022 for complete detail"
Reply as on : 07.12.2022
Product: PMJJBY
1. We have submitted PMJJBY claim for 2 accounts 1318000100104159 and 1318001700082344

before 4 months on jansuraksha portal, but still we are unable to get the status of the claim, We
have regularly mailing to our concerned authority and they forward it to their upper level, but
we are not getting the claim status, Please help or provide any contact details."
"Please refer FI DIVISION CIRCULAR NO: 17/2021 for complete detail."
Reply as on : 13.12.2022
Product: PMJJBY & PMSBY
1. "what if a person has both insurance PMJJBY AND PMSBY whether he will get claim under
both schemes incase of accidental death"
"Yes, but PMSBY claim is eligible for for accidental death or permanent disability and PMJJBY claim is
eligible for death"
Reply as on : 09.12.2022
Product: PMSBY claim
1. "PMSBY CLAIM IS SHOWING PENDING WITH INSURER FROM LAST TWO MONTHS. TOWHOM
WE HAVE TO CONTACT FOR RESOLUTION."
"Refer page no. 3 & 4 of circular FI Division 17/2021 particularly for this. However, please refer FI
DIVISION CIRCULAR NO: 17/2021 for complete detail."
Reply as on : 02.12.2022
Topic: FOREIGN EXCHANGE

Product: DRUK Bank
1. Menu option/Process for remittance to DRUK Bank Bhutan ?

With reference to Foreign Exchange Management Notification (Transactions in Indian rupees with
residents of Nepal or Bhutan) Regulations 2000, transaction will be made in INR with residents of
Nepal and Bhutan. Our bank subsidiary Druk PNB Bank Ltd. has account with BO Rajandra Place,
New Delhi. A/c No. : 1522002100031742 IFSC Code: PUNB0152200 If account is maintained in PNB
Druk, you may write to BO Rajandra Place, New Delhi for further credit to Mr/Ms Account
No:maintained with Druk PNB Bank Limited, Thimphu Bhutan else Druk bank can do NEFT transfer to
beneficiary in Bhutan.
Reply as on : 01.11.2022
Product: EXPORT
1. Kindly provide us guidelines regarding adjustment/realization of export bills in cross currency.

Export proceeds may be realized in any freely convertible currency which may be different from the
currency mentioned in the shipping bill. In the EDPMS, the AD branch may use two fields for reporting
the amount – one in realized currency and other in equivalent amount of declared currency in shipping
bill (invoiced currency). pl refer EDPMS guidelines."
Reply as on : 30.09.2022
Product: Export Bill
1. Borrower has running packing credit limit and due date is 20/10/2022 as per guidelines.but
there is delay from importer side to relaese the payment .how can we extend the due date for
PC set off or complete the PC with foreign inwards.
As the delay is due to non payment, hence obtained request for extension of post shipment and
forward the same to sanctioning authority for approval.
Reply as on : 14.10.2022
Product: Export Bill Discounting
1. WHAT IS THE MASTER CIRCULAR OF FOREIGN LC BACKED BILL DISCOUNTING? HOW TO

SETUP THE LIMIT FOR THE SAME?
Pl refer IBD FEX Cir 15 / 2017 on FOREIGN OUTWARD BILLS
PURCHASED/NEGOTIATED/ACCEPTED . Further refer guidelines given in IRMD cir no. 48/2021
CONSOLIDATED CIRCULAR - RUPEE EXPORT CREDIT for assessment of credit limit.
Reply as on : 30.09.2022, Reference : IRMD cir no. 48/2021
Product: EXPORT BILLS
1. Please provide the circular details for discounting of bills under FLC. Customer has
approached us for advance against FLC.
Please refer guidelines related to Rupee export credit IRMD L&A 48/2021. 28/2022 Loaning power for
NEGOTIATION/DISCOUNTING OF BILLS DRAWN UNDER IRREVOCABLE LETTER OF CREDIT
IBD FOREIGN EXCHANGE CIRCULAR NO.15 / 2017 REG: FOREIGN OUTWARD BILLS
PURCHASED/NEGOTIATED/ ACCEPTED FOR COLLECTION, Policy for (i) Exports of Goods &
Services IBD FEX 31/2021, and relevant operative circular on interest rate, interest equalization
scheme, ECGC etc.
Reply as on : 30.09.2022, Reference : IRMD L&A 48/2021. 28/2022
Product: Export LC
1. Kindly inform the ROI for discounting of FLC is same as applice of INR. If no then guide us the
applicate rate and rleated circular to follow.
Its different. Pl refer IRMD L&A cir 75/2022 and 38/2021 on INTEREST TABLE CODES– RUPEE
EXPORT CREDIT for RLLR BASED ADVANCES.
Reply as on : 04.11.2022, Reference : IRMD L&A cir 75/2022 and 38/2021
Product: FCNR
1. Does renewal of an FCNR require permission to be sought from treasury or can it be done at
branch itself
Yes renewal of FCNR B is to be reported to Treasury Mumbai in annexure VIII provided in IBD FEX cir
67/2020 ON NON RESIDENT DEPOSITS. Pl refer the mentioned circular with detailed guidelines on
renewal of FCNR B deposit.
Reply as on : 30.09.2022, Reference : FEX 67/2020
Product: FCRA
1. Is NEFT facility allowed in FCRA account.

"Under FCRA Act, 2010, the MHA has advised all the scheduled banks to stop receiving/ crediting with
effect from 1st Jul 2021 any foreign contributions in any account other than the “designated FCRA
Account” of the SBI main branch New Delhi SBIN0000691.Existing FCRA accounts with other banks
may be continued as another FCRA account only for the purpose of keeping or utilizing foreign
contribution received through SBI main branch. Existing FCRA accounts to be linked. Branches to
ensure that all related documents are held on record and transaction shall be permitted after ensuring
all the due diligence. PL refer IBD FEX cir 49/2021. If above is in place and source of funds are known
may permit the NEFT."
Reply as on : 30.09.2022, Reference : IBD FEX cir 49/2021
2. Please guide as to what documents have to be taken for opening of FCRA Realisation account
current account?
please refer FOREIGN EXCHANGE CONTROL CIRCULAR NO. 99/2020, now only NDMC branch of
SBI is authorised to received the foreign fund. However other FCRA account may be open but there is
no foreign remittance is allowed.
Reply as on : 30.09.2022, Reference : FEX Cir 99/2020
Product: FEX Revaluation
1. Kindly guide for any report regarding Difference in fex revaluation a/c for a given SET ID
Multicurrency report available in PNBRPT under 14(FEO Reports)/1 & FEX Revaluation report
available in through PNBRPT-14 (FEO Reports)/5. Pl follow the guidelines contained in ITD Circular
No 61/2004 dated 19.07.2004 and 59/2005 dated 06.10.2005 related to revaluation. Also refer ITD
CBS cir 29/2005 on Guidelines for Handling Change of Notional Rates for Foreign Currency Accounts.
Reply as on : 30.09.2022, Reference : ITD Circular No 61/2004 59/2005 , ITD CBS cir 29/2005
Product: FIRC
1. How to get format or stationary pad for manual FIRC CERTIFICATE

ISB, Delhi shall issue FIRC on Security paper only in respect of Inward remittance covering FDI/FII. Pl
refer IBD FEX Cir 6/2015, 27/2016 related to issuance of FIRC.
Reply as on : 30.09.2022, Reference : IBD FEX Cir 6/2015, 27/2016
2. How to generate FIRC for foreign direct investment inward remittance?
ISB, Delhi will issue FIRC on Security paper only in respect of Inward remittance covering FDI. Pl refer
IBD FEX Cir 6/2015, 27/2016 related to issuance of FIRC.
Reply as on : 30.09.2022, Reference : IBD FEX Cir 6/2015, 27/2016
Product: FLC
1. Which agreement to take during sanction for FLC on DP Basis?

FORM FOR ESTABLISHMENT OF FLC – FEX1. IBD FEX cir 29/2021 and refer SOP issued by IBD
HO on IMPORT LETTER of CREDIT (FLC) in Knowledge repository.
Product: Foreign National
1. Please let me know the documents to be collected for opening NRE account for a forigner from
Russia.
The foreign nationals employed in India holding valid visas are eligible to maintain resident accounts
with an AD Branch. The AOF, KYC Document and FATCA details have to be procured as per the
guidelines for Resident Deposit accounts. Refer page 45 IBD FEX cir 67/2020 and for further
reference.
Product: Forex
1. Please provide the circular for sanctioning authority for better rate proposal of merchant rate
transaction.
Pl refer Treasury Division Circular No. 3 / 2020 on Sanction of Better Exchange Rates for Merchant
Forex Transactions.
Reply as on : 30.09.2022, Reference : reasury Division Circular No. 3 / 2020
Product: FOREX
1. Customer came to branch to deposit foreign currency in his NRE account than how much
amount we can deposit. And in case of ordinary account of Indian account holder can Indian
person deposit foreign currency in his ordinary sacing account . Kindly guide in this regard
and also guide about the reading material about the same.
Foreign Currency (FC) are to be tendered by the NRI a/c holders themselves to deposit in his account
and not by their PA holders. For FC exceeding USD 5000 or its equivalent and FCTC and FC together
exceeding USD 10,000 or its equivalent, NRI has to produce Currency Declaration Form (CDF). Pl
refer IBD FEX 67/2020. All AD Branches are authorised to freely purchase foreign currency and
travelers cheques from residents as well as nonresidents. Where the foreign currency was brought in
by declaring on form CDF, the tenderer should be asked to produce the same. IBD FEX 31/2021 on
policy of inward remittance."
Reply as on : 30.09.2022, Reference : BD FEX 67/2020
Product: Forex Manual
1. Forex daily operation manual

Pl refer book of instructions and SOPs issued by IBD HO division in Knowledge Repository.
Reply as on : 30.09.2022, Reference : SOPs issued by IBD HO division in Knowledge Repository
Product: Forward contract
1. Forward contract booked by customer. As there is variation in exchange rate of

currency.NEGATIVE MTM (Mark to market so customer has been asked to maintain margin in
account. My queries that forward contract has been booked for hedging purpose of currency.if
there is negative fluctuation in currency then who will bear the loss for negative MTM.
A perfect hedging contract is the one in which negative MTM of the hedging contract is perfectly off set
by the positive MTM of the underlying foreign exchange actual contract for which hedge deal has been
taken. In case of loss in hedge deal, the customer has to bear it and the assumption is that his this
loss shall be offset by his gains in the underlying forex transaction.
Reply as on : 15.10.2022
Product: IBS
1. Sir Can my customer remit USD thru IBS online. if yes than procedure please for enabling
international TXN in IBS
Yes. Bank has a new product viz. Outward Remittance under LRS through Internet Banking for Retail
customers. Pl refer IBD FEX cir 77/2021 on OUTWARD REMITTANCE FACILITY UNDER
LIBERALIZED REMITTANCE SCHEME (LRS) -THROUGH PNB INTERNET BANKING for SOP &
related guidelines.
Reply as on : 30.09.2022, Reference : BD FEX cir 77/2021
Product: Interest Equalization Exports
1. UIN NO. WAS NOT PROVIDED BY PARTY IN MONTH OF APRIL 2022. AS PER CIRCULARS
ISSUED IN THIS REGARD, CAN WE PASS BENEFIT TO PARTY IF UIN NO. NOT AVAILABLE.
FOR MAY- YOU ARE REQUESTED TO GUIDE WHETHER WE NEED TO BOOK INCOME
AGAINST THE BILLS WHICH ARE PURCHASED BEFORE APRIL WITHOUT UIN NO.
"For loans disbursed prior to April 2022, which are still outstanding, banks may ask the exporters to
generate UIN which can then be fed into the system by the banks. Guidelines for updating of the same
in CBS has already been issued vide FEX 20/22 dated: 29.04.2022. Pl refer IBD FEX CIRCULAR NO.
43/2022. Any specific case along with all facts may be informed to IBD HO for further clarification.
Reply as on : 29.06.2022, Reference : IBD FEX CIRCULAR NO.FEX 20/22 & CIRCULAR NO.
43/2022.
Product: Inward Remittance
1. What is the procedure to be followed when a SB account holder approaches the bank and
inform that he is going to receive money from abroad ?
To remit money to India one can transfer funds through SWIFT. For transferring funds from foreign
country through our Nostro Accounts with the Correspondent Banks the remitter is required to
approach their banker with the following particulars 1) Correspondent Bank Name, Swift Code & our
Nostro A/c number for the respective currency. (eg:- HSBC Bank Plc, London for GBP) 2) PNB’s Swift
Code “PUNBINBBISB” 3) Beneficiary Name, 16 digits a/c no. & Branch. 4) Purpose of remittance.
Details available on our bank’s website under NRI services.
Reply as on : 30.09.2022
2. How to track a foreign remittance which is not received by the customer. Transaction shows
successful at sender bank.Please guide.
International Service Branch, Delhi is Centralised Nodal Office for all Inward Remittances. Linked AD
branch should contact ISB Delhi to resolve the complaint.
Product: LRS
1. Customer has a joint account and wants to remit the funds under LRS (Liberal Remittance
Scheme) through Internet Banking. IS LRS allowed through Net banking in Joint account?
The facility is not available to joint account. Pl refer IBD FEX cir 77/2021 on OUTWARD
REMITTANCE FACILITY UNDER LIBERALIZED REMITTANCE SCHEME (LRS) for resident
individual through IBS
2. Sir what is the procedure if a customer of other bank wants to pay his/her college fee through
outward remittance.
If a customer wants to pay college fees abroad through outward remittance he has to open account
with us and being a new customer of the bank AD branch should carry out due diligence on the
opening, operation and maintenance of the account also AD branch will satisfy themselves regarding
the source of funds. All LRS remittances will be executed through TFC N Delhi. Pl refer IBD FEX cir
51/2020 CONSOLIDATED CIRCULAR ON OUTWARD REMITTANCES - FACILITIES FOR
RESIDENTS. If he is already a non-resident that is he has been studying abroad than NRI guidelines
will be applicable of opening of account and permissible debits and credits pl refer IBD fex cir 67/2020.
3. While submitting request through netbanking under LRS, customers are facing problem
regarding 8 digit SWIFT code.While system displays error that 11 digit is mandatory for swift
code.Please guide."
In SWIFT code last 3 digits is for a particular branch if it is not available XXX can be used as it
represents the bank’s head office.
Reply as on : 30.09.2022
4. Customer has a joint account and wants to remint the funds under LRS (Liberal Remittance
Scheme) through Internet Banking. IS LRS allowed through Net banking in Joint account?
Please clarify
The facility is not available to joint account. Pl refer IBD FEX cir 77/2021 on OUTWARD
REMITTANCE FACILITY UNDER LIBERALIZED REMITTANCE SCHEME (LRS) for resident
individual through IBS
Product: Merchant Trade

1. Merchant trade documents discrepancies. We have to obtain permission from RBI since MTTs
are to be competed in 9 months and outlay of payment if any is to be reconciled within 4
months. Advance payment remitted through OTT on 3rd June 2018 whereas Export proceeds
received on 2nd Nov 2019, 4th March 2019, 25th April 2019 and 23 April 2019.So this
transaction is not in AD Bank’s power. What is the processes to Remove such discrepancies."
AD branches may approach Regional Office (RO) concerned of the Reserve Bank through the Nodal
office for regularization of the MTT for deviation, if any, from the prescribed guidelines and the MTT
shall be closed only after receiving approval from the RO concerned of the Reserve Bank. Pl go
through the guidelines on MTT refer IBD FEX cir 08/2021 on REG: Merchanting Trade Transactions.
Product: MTSS
1. As per circular number 73/2022 of IBD division, MTSS has been offered towards family
maintenance and remittances favoring foreign tourists visiting India. The customer who visited
our branch was an NRI who received an SMS regarding remittance via RIA money transfer
service with reference nof Amount 50000/- by her husband but did not have valid proof of being
his spouse. Secondly, as per the circular how remittances favoring foreign tourists visiting
India can prove a family member of the sender.
Pl follow the above circular Branch official will ensure that beneficiary is a relative (family member
only) of the sender, under no circumstances make payment of the transaction where sender or
receiver is unrelated or where the relation is not clear. Further operational guidelines on foreign tourist
and Do s and Don ts refer IBD FEX cir 38/2022.
Reply as on : 16.11.2022, Reference : IBD FEX cir 73/2022, 38/2022
Product: Non Resident
1. Is PAN/Form 60 is required in NRE(Rupee) Account

Yes. Pl refer IBD FEX cir 67/2020
2. Report of FCNR deposit of branch?
"PNBREP 9/32"
Reply as on : 13.10.2022
3. Customer having savings gen Ac with us is residing at south Africa and employed there, he
wants to convert his savings ac into NRE Ac. Kindly confirm if existing savings ac can be
converted into NRE Ac? Existing Ac is joint(E/S)with his father who is residing in India.
His existing savings account will be converted to NRO account only and open new NRE account.
Existing joint account will operate on F/S basis. for detailed guidelines pl refer IBD FEX cir 67/2020 on
Non resident deposit.
4. Can we convert NRE account to NRO account?
NRI can maintain NRE and NRO accounts in INR for purposes as defined in RBI guidelines refer IBD
FEX cir 67/2020. NRE account is fully repatriable and is basically meant for credits received from
outside India wheras his existing savings account is designated as NRO account when his status is
changed to NRI and NRO account is meant for credit of income generated within India and is not fully
repatriable. It is advised not to convert NRE to NRO or vice versa. Pl go through operational guidelines
related to permitted debits and credits in these accounts.
5. One foreigner wants to open saving account with our bank, holding valid VISA, passport and
rent agreement. Please guide in which scheme we may consider to open account.
If the foreign national is employed in India holding valid visas is eligible to maintain resident accounts
with an AD Branch in India. If the foreign national is visiting India for short period an NRO (current/
savings) account can be opened with funds remitted from outside India through banking channel or by
sale of foreign exchange brought by him to India provided the account is not maintained for a period
exceeding six months and the account has not been credited with any local funds. For other
operational guidelines pl refer IBD FEX cir 67/2020 on non-resident deposits.
6. Can we transfer funds from SBGEN account to NRE account.Both account holder are different
customers
Only permissible credits in NRE account is allowed. NRE account is fully repatriable account so pl
refer IBD FEX cir 67/2020 page 6 on Permissible Credits.
Reply as on : 17.09.2022, Reference : IBD FEX 67/2020
Product: NRE
1. Can any branch open NRE saving accounts or it is only applicable for AD branches,if it is so
what is the SOP for opening of NRE saving accounts.
All PNB branches are authorised to open NRE accounts. Please refer to IBD FEX 67/2020 for detailed
guidelines in this regard.
2. A customer has opened NRE term deposit for 3 years but he becomes Resident Indian now
before maturity of the said FDR.So Please guide us what will be the course of action at ours?
All NRE deposit accounts are to be redesignated as resident account immediately upon return of the
account holder to India for permanent settlement. Where NRE term deposit is redesignated as
Resident Rupee Deposit, the same will continue to earn interest at the originally fixed rate provided,
the deposit is held for the full term even after re designation. Refer IBD FEX cir 67/2020 on Non-
resident deposit.
3. which debit card to be issued in NRE account? and also which tax proof to be added in crm for
NRE whether form60 or zerotds.or any other option please clarify
"Pl refer DBD cir No. NO. 48 /2021 SSUANCE OF VISA DEBIT CARDS which will be usable for
international transactions once enabled by the customers. In case of NRIs who do not have any
taxable income in India branches may obtain a simple declaration in duplicate to the effect that he /
she is not a tax payer in India. Such declaration should be retained at the branch for further reference
from Income Tax authority. PAN is to be provided by the customer If PAN is not available, FORM-60 is
required as per IT rules."
Product: NRI
1. What is the procedure for opening NRO account? Kindly elaborate in detail.
Any resident Indian when goes abroad for employment or for business indicating an indefinite period
of stay outside India then his existing savings/other deposit accounts are to be re-designated as NRO
account. Account Opening Form along with copies KYC documents, PAN card is required. NRI status
is to be established through passport & other documents like Civil Identity Card, Salary Slips,
appointment Order etc. Pl refer IBD FEX cir 67/2020 and you may also visit bank’s website
https://www.pnbindia.in/NRI-services.html and guide customer for documents requirement.
2. Is it necessary to obtain PAN No. from NRE Account Holder? Customer is not providing PAN
No. but Passport is being provided by him.
PAN / FORM 60 is mandatory. Hence if the PAN no is not available then form 60 must be taken.
3. Kindy clarify whether POA Holder can open NRO account on behalf of NRI. If yes, can branch
can open a joint account as POA holder as a Joint account holder.
POA holder can not open NRO account on behalf of NRI. Pl refer IBD FEX cir 67/2020 on non-
resident deposits. Operations in the account in terms of PoA is restricted to withdrawals for
permissible local payments in rupees, remittance of current income to the account holder outside India
or remittance to the account holder himself through normal banking channels, net of applicable Taxes.
You may visit bank’s website https://www.pnbindia.in/NRI-services.html and guide customer for
documents requirement.
4. Can we convert sbnre account to sbgen if customer permanently stayes in India?
Yes. Where the status of the account holder has changed from non-resident to resident, the accounts
should be redesignated as resident deposit accounts or RFC accounts with due consent of the
depositors. Pl refer IBD FEX cir 67/2020"
Reply as on : 30.09.2022, Reference : IBD FEX cir 67/2020"
5. What is the difference between NRE and NRO accounts? Kindly quote the circular for the same.
"NRE account is used by NRIs to park foreign earning as deposits in NRE accounts are Tax-Free
whereas NRO account is opened to manage the income earned by him in India. Balance held in NRE
accounts is freely repatriable but NRO has restrictions for repatriablity, hence one should be careful in
credits in NRE account as permitted by regulator. For further operational guidelines pl refer IBD FEX
cir 67/2020 on non resident deposit."
6. CAN WE ISSUE CHQ BOOK IN MINOR ACC OPERATED BY GUARIDAN 2. WE HAVE OPENED A
NRO ACC , THE STUDENT WANTS TO REGISTER HIS INDIAN NUMBER FOR ATM PURPOSE
CAN WE DO THE SAME
If non resident account is to be opened in the name of minors and their Guardians, both of them
should be Non Resident Indians. Please check the residential status of guardian first. We can issue
personalized cheque book to non-resident minor. Please refer operative guidelines on non-resident
deposit IBD FEX cir 67/2020.
7. Can we convert SBNRO account to SBNRE account.
Its not permitted
8. Sir kindly guide what are the documents/forms to be taken from the customers while
converting to sbgen accounts to SBNRO.
Establish residential status of the customer through documents provided like passport, visa, work
order permit, bank statement etc. and take request letter for conversion of account and obtain KYC
documents - one of the OVDs, PAN, latest photo.PL refer IBD FEX cir 67/2020 on non-resident
deposits and you may also visit bank’s website https://www.pnbindia.in/NRI-services.html and guide
customer for documents requirement.
9. Can NRE account be opened for a customer who is not present in India via video KYC option?
Should the customer be physically present at the branch?
NO VCIP is not applicable at present to open Non-resident accounts. Pl refer IBD FEX cir 67/2020 for
NRE account opening guidelines. You may visit bank’s website https://www.pnbindia.in/NRI-
services.html and guide customer for documents requirement. Please refer RMD, HO: Circular No.
26/2014 E-bay NRI Cell, Delhi-Centralized back office for opening of Accounts of Non-resident
Indians.
10. Customer status changed from NRI to Resident Indian, Can we change scheme from
NRO/NRE to SBGEN. Also can scheme code for FDR be changed? IF yes what is process for
it.
Where the status of the account holder has changed from non-resident to resident, the accounts
should be redesignated as resident deposit accounts SBGEN or RFC accounts as the case may be,
with due consent of the depositors. Pl check establish the residential status of customer through
latest KYC and other documents provided. Pl refer page 49 point 11 IBD FEX cir 67/2020 on non-
resident deposit.
Product: NRI ACCOUNTS
1. Transfer from NRO to NRE comes under branch power or through AD Branch.
Branch power, and after following the laid down guidelines, as all branches are allowed to open and
maintain both NRE and NRO accounts.
Reply as on : 30.09.2022, Reference : IBD : FOREIGN EXCHANGE : 67/2020
2. Are NRE account holder is eligible for senior citizen rate of interest on FDR?
NO as NRE deposit is not domestic deposit.
Reply as on : 30.09.2022, Reference : IRMD CIRCULAR NO. 13 dated 31.7.2021
3. what do we need for setteling the neft credited in non customer account to NRO account. Is the
declaration regarding legetimate source is mandatory from remmiter
Kindly refer to IBD : Foreign Exchange : 67/2020 where it is mentioned as under Credit through
RTGS/NEFT/NECS/ECS is permissible but it is the responsibility of originating/sponsor Bank to
ensure that funds are under the eligible credit to the account. The receiving Bank shall rely on the
undertaking of the remitting Bank/remitter. In case of a non-permissible credit, the amount will need to
be reversed at the earliest. Regards
4. COMPLETE PROCEDURE TO OPEN A FCNR-B DEPOSIT ACCOUNT? . COMPLETE
PROCEDURE TO RENEW A FCNR-B DEPOSIT ACCOUNT? . COMPLETE PROCEDURE TO
RENEW OVERDUE FCNR-B DEPOSIT ACCOUNT FROM BACK DATE? . COMPLETE
PROCEDURE TO CLOSE A FCNR-B DEPOSIT ACCOUNT?
Kindly refer to IBD : Foreign Exchange : 67/2020 along with IBD : Foreign Exchange : 53/2017
Regards
Product: NRO
1. We have an NRO account please guide us that Tax certification detail is yes or no If yes please
provide circular for same and what document we collect from customer as tax reporting
documents nationality is canadian.
FATCA & CRS Individual self-certification for the purpose of section 285BA of the Income-tax Act,
1961. FATCA/CRS SELF CERTIFICATION / DECLARATION FOR INDIVIDUALS If yes, please fill the
details on PNB 1227 B. Customer has to certify the same refer IBD FEX cir 67/2020. Pl refer Finance
Div cir 03/2016 and 24/2016 on Foreign Account Tax Compliance Act (FATCA) and Common
Reporting Standards(CRS)
Reply as on : 06.10.2022, Reference : IBD FEX cir 67/2020 and Finance Div cir 03/2016 and 24/2016
2. Can we add international number in NRO account for alerts?
The entry of International Mobile number in MBRPOST menu should be made prefixing the Country
Code.DBD cir 68/2015.In case of issue raise SPSD (DBD - Mobile Banking).
Reply as on : 30.09.2022, Reference : DBD cir 68/2015.
Product: ODI
1. ODI PAYMENT OF AMOUNT RS. 25,48,225/- IS TO BE MADE TO NEPAL IN INR . CLEARANCE

FROM TFC HAS BEEN RECEIVED BUT ADVISED TO REMIT AMOUNT THROUGH AD . AS
SWIFT IS NOT APPLICABLE AND THROUGH " INREMIT" CEILING OF AMOUNT RS. 2.00 LAKH
HAS BEEN IMPOSED THROUGH CIR EPS 03/2021 PER TXN . KINDLY GUIDE HOW CAN WE
MAKE PAYMENT ."
For ODI payment pl remit funds to Nepal through Everest Bank Ltd. IBD Agency cir 43/2017 Agency
Arrangement with Nepal. You may contact Chief Rep of Everest Bank on Tel -01123710326/27 email -
eblrepdelhi@gmail.com, eblrepdelhi@ebl.com.np , you have to transfer funds in account of Everest
Bank Ltd. in India which they will provide on email and further they will arrange to remit funds to Nepal.
Pl report the transaction made to TFC Delhi for further reporting to RBI.
Reply as on : 30.09.2022, Reference : IBD Agency cir 43/2017
Product: Outward remittance
1. Please guide how to generate TCS CERTIFICATE applied to foreign remittance under LRS.
Please refer to Finance Division CIRCULAR NO HO / FD / 29 / 2020 dated 14.10.2020
Reply as on : 30.09.2022, Reference : inance Division CIRCULAR NO HO / FD / 29 / 2020
Product: outward remittances
1. Can you please provide the circular reference via which GST on FEX Sale/Purchase is charged
in outward remittances.
Pl refer IBD FOREIGN EXCHANGE CIRCULAR NO. 28 / 2017 Application of Goods & Services Tax
(GST) on Foreign Exchange Transactions (conversion) including Money Changing Activity.
Reply as on : 06.09.2022, Reference : IBD FOREIGN EXCHANGE CIRCULAR NO. 28 / 2017
Product: Overseas Branch Offices
1. Please tell about the branch offices which are working in foreign country and which circular we
refer for the same.
Our Bank is having overseas presence in 8 countries. We are having overseas branches at Hong
Kong and at DIFC Dubai. Besides we are having Subsidiaries / Joint Venture namely Punjab National
Bank (International) Ltd, UK -7 branches, Druk PNB Bank Ltd, Bhutan - 8 branches, Everest Bank Ltd,
Nepal - 105 branche and two Representative Offices at Dhaka (Bangladesh) and at Yangon
(Myanmar). Pl refer IBD FEX cir 03/2022 OVERSEAS OFFICES – ADDRESSES AND FUNCTIONS.
Reply as on : 30.09.2022
Product: PC
1. What is the menu for generating packing credit statement?

Reports will get generated in MIS server PNBRPT 17/ and EDW SERVER IADM152:OVERDUE
PACKING CREDIT
Reply as on : 30.09.2022
Product: Report
1. Any report where we can find the total bill lodged , realised, pending realisation by branch in
current financial year.
Use menu IBL, , Export/Import, select Bill sub type and from date to lodge date. Also you will find
various reports in PNBREP 9.
Reply as on : 26.09.2022
Product: RESIDENT ACCOUNTS
1. In how many currencies RFC Account can be opened

In RFC category , there are two types of accounts . One is RFC and the other is RFC(D). RFC is
resident Foreign Currency account and it can be opened in 5 currencies namely USD,EURO,AUD,
CAD,GBP and it can be opened in the shape of SF,CA and Term Deposit. RFC(D) is resident Foreign
Currency (Domestic) account can also be opened in five currencies i.e.USD,EURO,AUD,
CAD,GBPbut they are opened in the shape of current account only . For details kindly refer to IBD :
Foreign Exchange : 85/2020 Regards
Product: SBLC
1. Please inform the latest circular no. which stipulates guidelines for issuance of Standby Letter
of credit
Pl refer L&A CIRCULAR NO. 73/2021 on BANK GUARANTEES and IBD FEX cir 34/2003, 24/2016 on
FEDAI Guidelines On Standby Letters Of Credit ISP98 and for Issuance Of SBLC IBD FEX cir No.
32/2015, 40/2015, 24/2016 on Provisions Under UCP-600 & ISP-98
Reply as on : 30.09.2022, Reference : BD FEX cir 34/2003, 24/2016
Product: SWIFT
1. What is the procedure for any modification/amendment in Swift message to be sent.

SWIFT message creation is centralized at Trade Finance Centres. Please contact your TFC.
Reply as on : 28.10.2022
2. Swift code of PNB
PUNBINBBISB . Refer IBD FOREIGN EXCHANGE CIRCULAR NO. 02/2022 BRANCHES
AUTHORIZED TO HANDLE FOREIGN EXCHANGE BUSINESS
Reply as on : 30.09.2022, Reference : IBD FFEX cir. 02/2022
3. How we can find our branch swift code
Pl refer IBD FEX Cir 02/2022 on BRANCHES AUTHORIZED TO HANDLE FOREIGN EXCHANGE
BUSINESS
Reply as on : 30.09.2022, Reference : FEX Cir 02/2022
Product: Trade Finance Portal
1. Please provide all details of PNB Trade finance redefined portal

Pl refer IBD FEX cir no. 111/2020 on Launch of Trade Finance Redefined Portal.
Reply as on : 30.09.2022, Reference : IBD-FEX 111/2020
Product: TRADE FINANCE REDEFINED PORTAL.
1. Which are different portals available to customers for forex services?

1. Trade Finance Redefined Portal (link is available at pnbindia.in under Tab Products >>
International) which facilitates the customer to initiate and submit trade transaction request online for
processing by the Bank. Portal covers Export bills module, Import Bills, FLCs & FLGs. For Detailed
guidelines refer IBD FEX cir 19/2022 TRADE FINANCE REDEFINED PORTAL. 2. OUTWARD
REMITTANCE FACILITY UNDER LIBERALIZED REMITTANCE SCHEME (LRS)-THROUGH PNB
INTERNET BANKING refer IBD FEX cir 77/2021 3.ONLINE APPLICATION CUM LEAD
GENERATION FOR EXPORT FINANCE THROUGH CORPORATE WEBSITE WWW.PNBINDIA.IN
IBD FEX cir 66/2021 4.FX RETAIL PLATFORM FOR RETAIL PARTICIPANTS - 14/2021 and 89/2019
Reply as on : 06.05.2022, Reference : IBD FEX cir 19/2022 IBD FEX cir 77/2021
Topic: GAD MATTERS

Product: APPROVED TRANSFPORT
1. IBA APPROVED TRANSPORTERS LIST?

List of IBA Approved Transporters can be access through reference circulars. There no permission
required in case of Approved Transported used for transport of Luggege on Transfer. For unapproved
Transporter permission one must take prior permission.
Reply as on : 17.12.2022, Reference : IRMD LA 86/22 dated 08.06.2022
Product: BCMT
1. WHAT IS BCMT- Business Continuity Management Team? And policy of Business continuity
Plan.
"Business Continuity Management Team (BCMT) is a crisis management team in the event of
disaster. Each of the BCMT would be headed by a Team Leader who would take a charge of the
situation in the event of Significant Business Disruptions (SBD) due to disasters till normalcy is
restored".
Reply as on : 17.12.2022, Reference : IRMD 13/22 dated 29.04.2022
Product: BRANCH STANDARDIZATION MANUAL
1. What are the guidelines pertaining to Branch Standardization for furnishing of Branch?
Bank has issued guidelines on Branch Standardization for furnishing of Branch categorywise viz.
Rural, Semiurban, Urban & Metro.
Reply as on : 17.12.2022, Reference : GSAD Circular 37/2022 dated 15.10.2022;
Product: BRIEFCASE
1. What is BRIEFCASE Allowance & Entitled Limits

Bank provide facility to Officers for purchase of BRIEFCASE on declaration basis. Officers can replace
the old BRIEFCASE after gap of 3 Years, however lady officers may purchase office bags. LIMIT are:
SC-1; SC-2=3500/-, SC-3=3500/-, SC-4, SC-5 & above.
Reply as on : 17.12.2022, Reference : HRMD 495/2020 dated 26.03.2020
Product: DAK
1. What are guidelines related to Dak maintanence?

"Dak Management System is a web-based application developed in-house for recording and
distributing inward dak (letters) to concerned officials. URL to access the web application:
http://10.192.18.102/dak A user manual is available on home page of Dak Management System."
Reply as on : 17.12.2022
Product: Depreciation on Fixed Assets
1. What are the guidelines for Depreciation on Fixed Assets for the Bank?
Bank have isssued Policy for Depreciation on Fixed Assets for the Bank vide GSAD Circular no.
12/2022
Reply as on : 17.12.2022, Reference : GSAD CIRCULAR 12/2022 dated 22.04.2022
Product: DISPOSAL OF IT HARDWARE
1. Guidelines for disposal of old/obsolete Hardware & Electronic data archival in branch?
Old/obsolete SFF items, which have completed their useful life and have nominal book value, are to
be disposed off through sale/write off, as the case may be. Detailed guideline can be access through
reference circular.
Reply as on : 17.12.2022, Reference : ITD Non CBS CIRCULAR 03/2021 dated 30.12.2021
Product: DISPOSAL of sff
1. Procedure for writeoff/disposal of old/obsolete SFF items?

Old/obsolete SFF items, which have completed their useful life and have nominal book value, are to
be disposed off through sale/write off, as the case may be. For marking disposal in CBS, you need to
execute menu option 'FAMS' and use sub option as 'Disposal'.
Reply as on : 17.12.2022, Reference : GSAD CIRCULAR 23/2022 dated 13.06.2022; 37/2021 dated
23.09.2021
Product: EXPENDITURE POWER
1. What are the GSAD expenditure/financial power for branch ?

GSAD Expenditure/financial power is related to expenditure on Assets either capital or revenue
related. GSAD Expenditure Powers can be accessed through Reference Circular. Ex: Purchase of
SFF. EXTM menu is used for Expenditure related transactions.
Product: FAMSRPT
1. What is menu option and report to get user wise SFF report?
Menu option 'FAMS' is used to create, modify and disposal of SFF items including Office SFF.
'FAMSRPT' is report menu for all relevant SFF reports.
Reply as on : 17.12.2022
Product: FINANCIAL POWER
1. What are the Discretionary Financial Powers ( Miscellaneous) ?

Branch Discretionary Financial Powers (Miscellaneous) may be accessed through reference Circular.
These are revenue related power for misc expanses. It do not include capital expenditure related to
Asset. Ex: Manager Power. EXTM menu is used for Expenditure related transactions.
Product: HSCN Codes
1. What are GST Rates and their HSN Codes?

updated HSCN codes are can be accessed through this link--> E-circulars--> Select Division-->
Finance --> special links--> HSCN Codes.
Reply as on : 17.12.2022
Product: INPUT TAX CREDIT?
1. What is the guidelines related to GST-Input tax Credit & how it can be handled in CBS System?
ITC (Input Tax Credit) is 50% of GST paid on input services/goods is available to the Bank. while
executing transactions through EXTM, Input Tax Credit (ITC) flag should be kept as Y. Detailed
guidelines can be accessed through Reference Circular.
Reply as on : 17.12.2022, Reference : FINANCE DEVISION CIRCULAR 25/2021 dated 07.09.2021;
30/2020 dated 03.12.2020 ; 25/2021 dated 07.09.2021; 21/21 dated 15.07.2021
Product: INSURANCE
1. What are guidelines for Banker's Indemnity or insurance ?

Banker's Indemnity or insurance is governed with Bankers’ Indemnity Insurance Policy for 2019-20. it
covers Cash, Cash in Transit, Fidelity or Employee dishonest and Loss of Key etc. detailed guidelines
can be access through Reference Circular.
Reply as on : 17.12.2022, Reference : SECURITY DIVISION CIRCULAR 5/2022 dated 20.05.2022
Product: Insurance
1. What are guidelines for insurance ?

Bank has Insurance Policy vide circular GSAD 15/2022 which covers risks and types of insurance,
Empanelment of Insurance Brokers etc.
Product: INSURANCE
1. What are the guidelines for Master Sff (Asset) Insurance Policy For Insurance Of Bank’s Own
Buildings/ Premises & Other Fixed Assets?
Bank has issued guidelines on Master Sff (Asset) Insurance Policy For Insurance Of Bank’s Own
Buildings/ Premises & Other Fixed Assets.
Product: LEASE
1. What is the Lease accommodation?

Bank provides Lease facility to those Officers who not owning House in his/her name or spouse name
at place. Parental Lease may be provided subject to maximum 80% of eligibility to Officer those
parants owning house at place of posting For detailed guidelines on Lease Accomodation & Limit
reference Circular may accessed.
Reply as on : 17.12.2022, Reference : HRMD 495/2020 dated 26.03.2020; Intenal Circular 04/2020
dated 15.06.2020
Product: LOCAL CONVENCE
1. What are the guidelines for Local Convence or Petrol Reimbursement ?

Bank provide local convence facility to Officer employee for using their vehicle for official purpose,
officer can seek for reimbursement of petrol/diesel expenses of the vehicle registered in own name or
in name of spouse. Officer those not having own vehicle may claim fixed convence Allowance.
Reference circular may be access for detailed guidelines & Limit.
Product: Oxygen Concentrator
1. Is there any guidelines to purchase Oxygen Concentrator under Residential SFF Facility?
Yes, Bank have issued guidelines vide GSAD Circular number 20/2021, any Officer can purchase
Oxygen Concentrator under Residential SFF facility.
Reply as on : 17.12.2022, Reference : GSAD CIRCULAR NO: 20/2021 dated 29.04.2021
Product: Procurement Policy
1. What is procurement policy? Please specify Circulars.

Procurement Policy outlines policy directions to be followed in the bank while making procurement of
items relating to goods, works, services etc. The endeavour is to procure goods, works, services etc at
most reasonable rates and terms & conditions following open, transparent, fair, competitive & just
practices and compliance of CVC guidelines.
Reply as on : 17.12.2022, Reference : GSAD CIRCULAR NO: 13/2022 dated 22.04.2022
Product: QAC- QUARTERLY ANALYSIS OF CHARGES
1. What are the Guidelines for QAC-QUARTERLY ANALYSIS OF CHARGES?

QAC report which is to submitted to controlling office on Quarterly Basis. At controlling Office
concerned Department would analyse expenditure incurred against budgeted allotted/Powers. Any
Branch which exceeds allotted budgets, they have to confirm their actions for particular budget/power
exceeded.
Reply as on : 17.12.2022
Product: RESIDENTIAL SFF

1. What are the bank guidelines regarding Residential SFF & Limits?
Bank provides Residential SFF to officers. There is no restriction of no. of items and price except
curtains and matress. Price of item is inclusive of Taxes. Each item has its own life after it can be
disposed off. Permitted List of items and their Residual life can be accessed through Reference
Circular.
Product: Revaluation of properties owned by Bank
1. What are the guidelines for Revaluation of properties owned by Bank?

Bank have isssued Policy for Revaluation of properties owned by Bank vide GSAD Circular no.
09/2022
Reply as on : 17.12.2022, Reference : GSAD CIRCULAR 20/2022 dated 19.05.2022 & 9/2022 dated
04.04.2022
Product: Reverse Charges
1. What is GST-Reverse charge concept?

Under Reverse Charge mechanism the service receiver is required to deposit GST with the Govt.
Generally it is the responsibility of the ervice provider to deposit GST with the Govt. i.e GST is paid by
the service receiver to the service provider and the same is to be deposited with the Govt. by the
service provider/supplier of Goods.
Reply as on : 17.12.2022, Reference : FINANCE DIVISION 04/19 dated 24.01.2019, 35/19 dated
03.10.2019, 36/19 dated 10.10.2019
Product: Sale of NON Core Banking Assets
1. Please specify the guidelines related to sale of Non- Core Banking Assets?
Bank have isssued Policy for Sale of Non- Core Banking Assets vide GSAD Circular no. 11/2022
Product: TDS
1. What are the guidelines related to TDS on Non salary for FY 2021-22?
Related guidelines may be accessed through Reference Circular.
Reply as on : 17.12.2022, Reference : FINANCE DEVISION CIRCULAR 18/2021 dated 09.06.2021
Product: TELEPHONE
1. What are the guidelines related Telephone/Mobile bill reimbusement?

officer with Post-paid mobile connection or Land line subject to stipulated guidelines, are entitled to get
reimbursement of actual cost or limit specified In reference circular.
Product: UNIFORM
1. What are the Guidelines pertaining to Uniform (Winter/Summer)& stiching charges ?

Bank Provides Uniform (Winter/Summer) to sub-staff including Security Guards. Related guidelines
may be accessed through reference Circular.
Product: Vendor Payments
1. What are the guidelines for GST-Vendor Payments?

Under GST-vendor payment, branch have to register the vendor through VENDORM. In case of
payments to Registered Vendors,HSN Code and GST rate/amount as mentioned on the Invoice is to
be entered in EXTM and in no case there should be any variation/difference in HSN Code/GST rate
entered while executing EXTM.
Reply as on : 17.12.2022, Reference : FINANCE DEVISION CIRCULAR 25/2021 dated 07.09.2021 ;
30/2020 dated 03.12.2020
2. What are the guidelines for GST-validation?
GOODS & SERVICES TAX (GST) – Implementation of GSTIN validation API through GSTVAL menu
and capturing of customer consent in CUSTGST menu for sending monthly GST invoices on
registered email id of customer.
Reply as on : 17.12.2022, Reference : FINANCE DEVISION CIRCULAR 18/2022 dated 20.06.2022
Product: Washing Allowance
1. What are the bank guidelines regarding Washing Allowance?

Bank provides washing Allowance/Dry-cleaning Allowance to officers for washingmay be allowed after
every six months up to 8% of original cost of the curtains of Residential SFF items like curtains &
Uniform Washing to Sub-Staff. Detailed Guidelines can be accessed through Reference Circular.
Topic: GENERAL LOANS

Product: Adv against bank deposit
1. Can a overdraft against bank deposit be given to A firm where FD is in the name of individual
proprieter of the firm but FD is not in the name of Firm.
Of course. Please refer IRMD LA circular 39/21. Advances made to a proprietary concern against a
deposit in the name of its proprietor is to be treated as advance against borrower s own deposit
Reply as on : 30.11.2022, Reference : LA 39/21
Product: Adv against stock
1. After taking stock statement from customer , feeding in CBS then in which register we should
make written entry ?
Drawing Power is to be calculated and recorded in the Drawing Power Sheet on Form PNB 1062
(Appendix III) in case of Cash Credit (H) and Packing Credit accounts with limits of Rs.10 lacs and
above. However, for accounts below Rs.10 lacs, drawing power should be calculated and recorded in
Drawing Power Register on Form PNB 1061(Appendix – IV)." (LA 44/2020). Please also refer IRMD
LA circular 41/2022
Reply as on : 30.11.2022, Reference : LA 44/2020,41/2022
Product: Advance against deposit
1. in case of od against Fd if there are multiple FDs with different maturity dates and ownership ,
how to decide the tenure of loan and margin. there are 4 FDRs with different maturity dates. 4
are third party deposit and one belongs to proprietor.
For advance against 3rd party deposit and against own deposit two separate loan should be
sanctioned/documents should be obtained accordingly. However in case of different FDR with different
ROI, maturity date please refer IRMD LA circular 90/2020,39/21 wherein methodology for calculating
the Weighted Average Rate of Interest has been advised.
Reply as on : 30.11.2022
2. From where to get inter table code for od again fd
CRMC has approved for Automation of Interest Rate Selection (Interest Table Code) for Advance
Against Bank’s Own Deposit.(Please follow LOANS & ADVANCES CIRCULAR NO. 39 /2021)
Reply as on : 30.11.2022
3. Can we lend against Tax saving FDR's
The advance against deposits of the following fixed deposit schemes have been restricted: PNB Tax
saver FDR, Capital Gains Account scheme, Balika Shiksha Fixed Deposit scheme MIBOR linked
deposit scheme which is not permitted (L&A Cir. 39/2021)
Reply as on : 30.11.2022
Product: Apprisal format
1. PLease inform what is the expected loss % for various ratings as required to be filled in
appraisal note. Please inform the circular No
Please refer to Consolidated IRMD Circular No.- 37 dated 31.12.2019
Reply as on : 30.11.2022
2. If a customer has been sanctioned regular limits which include CC & Term loan of aggregate
Rs.4.25 Crore and has been sanctioned COVID facilities like GECL and CECF which increases
its exposure to more than Rs.5.25 Crore. Please guide us that regular renewal proposal is to be
made in which format as the GECL and CECF are of temporary nature.
As the Aggregate total exposure (including emergency credit fund under GECL/CECF) exceeds Rs 5
crore. As such appropriate credit appraisal format meant for credit facilities above Rs 5 crore to Rs 25
crore ( as conveyed vide L&A circular 59/2020) to be used
Reply as on : 30.11.2022
Product: Assessment of WC limit
1. As per L&A circular working capital computation varies for digital and non digital
transactions,however Appendix C doesnt give any such infomration.Kindly guide
In my opinion there is no such report in respect of digital and non digital transactions. However you
should raised query in Finacle 10 group in this regard. As per guidelines the Non-Digital transaction
shall be defined as transactions in Cash or through Paper (Cheque, DD, PO etc.) and all other type of
transactions shall be categorised under digital transactions.
Reply as on : 30.11.2022
2. with reference to L&A Circular No 227/2020, kindly clarify, while assessing the MPBF under
Turnover Method, which year Actual Margin to be considered ( Latest ABS/Provisional or
corresponding Year actual Margin)
MPBF is assessed on the basis of realistic achievable projections, submitted by the party and
accepted by the bank. As such with regard, actual margin available/NWC it means the margin/NWC
available as per the projections being taken in to account while assessing MPBF
Product: Associate/Allied concern

1. A partnership firm M/s ABC & Co is availing a CC under MUDRA for Rs 9.00 Lakh from us ,
where A & B are partners . A is also proprieter in a firm BCD & Co which is availing a CC limit
of Rs 20.00 Lakh from us. Annual renewal of M/s ABC & co falls under the powers of PLP or
GBB??
PLP-RAM, as group exposure exceeds the GBB Head vested loaning power
Reply as on : 30.11.2022, Reference : IRMD LA 173/22
2. We had received 2 proposal (OD) for renewal of Rs 1 Crore & 62 Lac. Both are Prop. Concerns
and Prop. of Both firms are Guarantors in each other. so please clarify who will Renew the
Proposal -RAM OR MCC as aggregate exposure is more than 1 Crore.
This seems to be a case of connected accounts even though they may not fit in the exact definition of
allied/ associate concerns. As per guidelines, if the sanctioning authority feels that two accounts are
related even when not being allied/ associate, they should be treated as allied/ associate for loaning
power purpose. As such, both these accounts should be dealt with the MCC in our opinion. Please
refer to LA 28/22.
Reply as on : 30.11.2022
Product: Audited Balance Sheet
1. Audited Balance Sheet requirement in Cash Credit Limit of what amount

Besiedes all accounts where there is statutory requirements for audit of accounts, Annual accounts of
all borrowers enjoying aggregate credit limits of above Rs 100 lac (both fund based & non-fund based)
from the banking system should be submitted to the Bank duly audited by Chartered Accountants. .
2. We have received a request for enhancement from an existing borrower(Pvt Ltd Company).
Borrower has submitted that it is not able to submit CA certified provisional balance sheet as
at 31.03.2021. Can we accept company certified provisional Balance sheet signed by Directors
only for processing of enhancement proposal as on date. Please advice.
1- It is necessary that it is emphasized upon the borrowers for submission of audited balance sheet of
previous year along with the proposal. However up to 30th Sept, Audited financials or CA certified
(from regular auditor of the party) provisional financials for previous financial year and projected
financials for next financial year may be used for credit appraisal .
Reply as on : 30.11.2022
Product: Balance Sheet
1. We have received proposal for enhancement. The account is not audited as the borrower is a
resident of Leh where income tax is not applicable. Kindly guide whether unaudited balance
sheet 2020 can be accepted.
Audit is not done only for comply with tax guidelines but to have a fair an independent opinion about
the reliability of the financial statements, on which the financial position of the borrowing entity is
assessed. If the proposal is for above Rs. 100 Lac e, the party has to submit ABS as per bank
guidelines. Please refer IRMD LA circular 144/21, 88/22
2. Can we consider value of land- purchased 5 years ago as equity/capital/net worth of the
promoter in any new project to calculate debt/equity ratio of the project as a whole besides
calculating DE ratio from the projected balance sheet which is also to be calculated. Please
clarify whether Debt means? term loan+cc and Equity means ? Promoters contribution
(termloanmargin+ccmargin and land value(purchased 5years ago from own funds))
Alsoclarifyinthiscase landvaluecanbe includedinprojectcost?
1- In case cost of the land is part of total project cost and land is being taken as Primary security, cost
of the land may be treated from promoters contribution/equity/net worth (Means of Finance) and while
calculating DE ratio is shall be included in equity also. 2- DE Ratio indicate long term solvency of the
unit, and it is a measure of long term liabilities with respect to Tangible Net Worth(TNW). Debt
includes all long term liabilities whereas TNW is sum total of Capital and Reserves & Surplus, net of
intangible assets. Reserves for calculation of TNW denotes free reserves created out of profit and not
those created for meeting specific liabilities or revaluation reserve. A lower ratio represents higher
stake of the promoters in the business and looked upon favourably by a banker. Higher ratio
indicatesentity’s larger dependence on outside long term liabilities. DER is arrived as under:- Debt
Equity Ratio = Long Term Debts/Tangible Net Worth Long Term Debts include long term unsecured
loans raised by a business entity. However, that portion of unsecured loans which is treated as quasi
equity (in case of Partnership, Proprietorship and Private Ltd. Companies)is to be deducted from long
term debts and it is to be included as part of TNW for arriving at DER
Reply as on : 30.11.2022
3. As per LA Cir No. 157/2020, "Annual accounts of all borrowers enjoying aggregate credit limits
of 20 lac & above (both fund based & non-fund based) from the banking system should be
submitted to the Bank duly audited by Chartered Accountants" However, in cases the borrower
having sales less than Rs. 1.00 crore, Tax Audit is not required as per Income Tax Act. In many
cases, the borrower file ITR under Sec 44AD where no audit is required. Please guide how to
sanction/renew loans in such case.
Please refer IRMD LA circular 172/22. In case borrower s falling under exempted category for Tax
Audit as per Income Tax Act or other statutory required (company act etc) having/proposed exposure
above Rs 100 lac Audited Financial Statement is required.
Reply as on : 30.11.2022, Reference : IRMD LA circular 172/22
4. In view of formula given in CMA/Excel sheet provided with circular LA227 dt 19.12.20, kindly
clarify following :- 1) Whether revaluation reserve may be included in Net Worth? Or any
special treatment be made while arriving Net Worth/TNW? 2)Book Debt(BD)with age above 6
month to 12month (for example 9 M) be placed as current assets(NA) or NCA? 3)BD above age
12M but recoverable within 12M be treated as CA or NCA? 4)BD with age less than 12M but
recoverable after 12 be treated as CA or NCA?
1. As per Form III, Revaluation reserve is a part of Net Worth. But it should not be taken in to account
while calculating Net worth for analysis purpose. 2. Depending upon the operating cycle of the unit,
receivables to be treated as CA or NCA, as the case may be. There is no thresh hold of 6 months for
BS analysis purpose.
Reply as on : 30.11.2022, Reference : LA 227/ 2020
Product: Bank Guarantee
1. One of our Deposit customer approached us for Issuance of Guarantee to be given to the
College for completion of Technical course. Immovable Property has been offered as collateral
security. As per consolidated Circular issued on Bank Guarantee, it should be issued for
Business transaction purpose only. Kindly guide in the above matter.
I do not think there is any express prohibition on issuing the guarantee as in your case. The spirit of
the guidelines is that the BGs should be issued for specific objective, meaning thereby that this facility
should not be used for something like kite flying etc. In my view, you can go ahead with this sanction,
other conditions being compliant to guidelines. Please refer IRMD LA circular L&A Circular No.73/21,
121/21; 185/21; 201/2021; 45/22 ; 51/22 and 52/22
Reply as on : 30.11.2022
2. Customer is unsble to provide the bank details( For SFMS) of benificiary since the benificiary is
Govt department. Can we issue BG of Rs 1.00 lakh under 100% margin in the form of Fixed
deposit without bank details of benificiary if the benificiary is Govt department?
No. Confirmation through SFMS is mandatory. Please refer to LA 73/21 and other subsequent
circulars on the matter .
Reply as on : 30.11.2022
3. As per circular no. IRMD L&A 21/2021 dated.28.01.2021 the commission of Inland Bank
Guarantee has been linked with internal risk rating. In case of BG against 100% cash marging
will the concession of 75% be still applicable on the card rate as per internal risk rating, as it
was as per IRMD L&A Cir. No. 93 dated 26.05.2020.
Please refer IRMD LA circular 207/21. As per the above guidelines the concession be still applicable
on the card rate ,In case of BG against 100% cash margin.
Reply as on : 30.11.2022
4. Whether liquid margin 25% or 15% taken against issuance of bank guarantee will be
considered as collateral for calculation of collateral coverage or it is a requirement of the
facility same as 25% margin incase of CC against stock or 40% against bookdebt not
considered as collateral and treated as primary.
Margin taken while issuance of Bank Guarantee is basically a counter security to cover the exposure
taken in the form of BG by the bank. .
Reply as on : 30.11.2022
5. As per LA Circular no 73/2021 dt 19.04.2021 “The guarantees which have been issued by
branches under guarantee limit sanctioned by higher authorities can be renewed provided: -
They are within sanctioned limit, - Extension is for a period not exceeding 12 months, - No
adverse feature has been noticed. Kindly clarify can branch renew a BG of Rs5 Crore
sanctioned by themselves (branch) in Oct 2019 at 100% margin in the form of CDR or it has to
be sanctioned by CO/ ZO.
No, guidelines as your have stated need to be properly intepreated. In terms of guidelines, BG can be
renewed/extended under available valid sanctioned limit. Guidelines are applicable in case BG limit is
sanctioned for a definite period under which number BGs may be issued. Here in your case limit was
sanctioned for one time issuance of BG. In your case you have to seek fresh sanction of BG of the
competent authority under whose vested loaning power it falls (in terms of IRMD LA circular 28/22
falls.
Reply as on : 30.11.2022
6. As per Bank Guarantee circular page 17 point no. (iii) and (x) Minimum charges for one Quarter
and a part of a quarter to be treated as one quarter. BG of Ishaan Enterprise was renewed on
28.12.2020 till 31.01.2021 for Rs 3,11,77,280/- and service charges of Rs 46904.80/- were debited
for one quarter(BG renewed fr 1 month). If the BG is renewed again till 28.02.2021 within that
quatr for which charges are already taken, should service charges be debited for 1 full quarter
again?
Please refer IRMD LA circular 73/21, 98/22 and subbsequent circulars. You should recover BG
commission for one quarter at the time of extension of BG on 28.02.2021.
7. Dea Sir, We are enquire about a bank guarantee of Rs 50 Lakhs against 100% Cash Margin by
third party guarantor(provider). A sper Cir no. CPY 30 dt 19.04.2021 is silent about 3rd party
margin provider. You are requested to please guide us, we may issue the said BG or not?
Regards Anil Kumar Manager 8287653637 B/o Nehru Colony(518810)
Yes, against 100% cash margin (FDR) in the name of 3rd party, BG may be issued on merits within
vested loaning power as conveyed vide IRMD LA 28/2022 in terms of guidelines issued vide IRMD LA
73/2021. Please ensure that valid and enforceable charge/lien on the security/FDR is created in our
favour in terms of IRMD LA 39/2021
Reply as on : 30.11.2022
8. 1. After expiry of claim period of Bank Guarantee, BG can be extended or not in any case. 2.
What does mean that BG can be extended within limitation period of BG.
1.BG can be extended even after expiry of Claim period on request of the customer and on recovery of
charges. 2.In case of NPA a/c , we can extend BG within limitation period of the (FUND BASED/NON
FUND BASED )limit.Pl.take reference of LA Cir.No-73/2021
Reply as on : 30.11.2022
9. Dear sir As per EDW report IAD 003 dated 24.04.2021 for expired bank guarantee not reversed ,
ALL bank guarantees has Government department as beneficiary .(claim period is expired)
There is UNCLARITY in this matter can we close bank guarantee FAVOURING Government
department after claim period is expired without taking original bank guarantee bond.
Clarification in this matter will help us to reduce pendency with confidence .
Please refer IRMD LA circular 73/2021 Point No 38 page 55-56 (of 123) and 201/21 and 45/22
wherein detailed guidelines in respect of reversal of ILG has been conveyed.
Reply as on : 30.11.2022
10. We have to renew/extend date of a bank guarantee. We have received the letter from
beneficiary to extend the period of the BG. Kindly guide do we have to reissue the BG on
annexure VIII or a letter on bank letter pad would suffice as the customer has requested for
only letter.
Letter of Extension may be issued on the format as per Appendix XXVIII of IRMD LA circular
73/2021.
11. we received invocation of bank guarantee letter in a NPA account. Can the payment be made
at branch level by debiting the NPA account after due permission of MCC. The account comes
under the power of MCC. Please guide about the reference guidelines/circular also
Please refer IRMD LA circular 73/2021 Point No 32 page 51. Permission/approval of MCC Head is
required before making payment
Product: BC Letter
1. BC letter no. for NPA accounts.

Form 'PNB 225'
Reply as on : 30.11.2022
2. Dear sir, Kindly guide us while taking balance confirmation letter from borrower and gurantor
,1 Rupees revenue stamp valid in Uttar pradesh or not.
Stamp duty for acknowledgement of debt (BC lettter) differs from state to state. Please contact the law
officer or legal retainer of your area for confirmation.
Reply as on : 30.11.2022
3. What is process for waivement of bc letter in laon account.
Waivement of BC letter means waiver of Legal Action for recovery of bank dues.Pl.Take reference of
Recovery Division circulars in this respect
Reply as on : 30.11.2022
4. is there any circular regarding PNB 355 BALANCE CONFIRMATION AND DOCUMENT
REGISTER ? Plese share circular no.
You are requested to go through Knowledge Repository---Imp.Books/Guidelines---Book of Instruction--
Loans---Chapter-10.Balance & Security ---Page No--10.16 for BALANCE CONFIRMATION. Document
Register is to be maintained for the Record of Details of Loans/Advances ,Documents Taken, In whom
Presence the Documents Executed and For the Details of BALANCE CONFIRMATION and Security
maintenance.
Reply as on : 30.11.2022
Product: Benchmark Ratio
1. If benchmark ratios are below the acceptable ratio as per latest circular of 07.01.2021 for ABS
31.03.2020, can MCC as per vested loaning power consider the fresh/enhancement loan based
on provisional balance sheet of 31.12.2020/30.09.2020, if ratios as per PBS are within
benchmark level?
Please refer IRMD LA circular 10/21 Point No 7 Financials to be used :- ii) In case Proposal is
appraised after 30th September: - Audited financials of previous year or CA certified provisional
financials upto last quarter and projected financials for next financial year
Reply as on : 30.11.2022
2. On which Balance sheet the benchmark Financial parameters to be considered whether Last
Audited or Estimated?
Please refer to IRMD LA 10/2021 and 172//22 wherein necessary clarification has been provided case
by case.
Reply as on : 30.11.2022
3. In reference to circular BENCHMARK RATIOS FOR DIFFERENT SEGMENTS/INDUSTRIES vide
l&A 10/2021 dt 07-01-2021, page number 4-5: Bills discounted is classified under current asset
and also under current liability. Please clarify.
If the party has raised short term funds from any lender by getting the bills of exchange (in which this
party is a payee) discounted, then the outstanding amount in the books of the party is reflected as
Current Assets. If this party has itself granted advance to some other entity by discounting the Bills of
exchanges of the entity, then the amount so advanced by this party shall be reflected as Current
Asset.
4. L&A cir no. 20/2021 contains benchmark ratios for loan above Rs. 20 lake. Need circular that
contains benchmark ratios applicable for loans upto Rs. 20 lacs
In terms of IRMD LA circular 10/21, Benchmark Ratios shall be applicable where facilities availed from
our Bank is more than Rs. 20 Lakh. But guidelines as conveyed vide scheme specific circulars under
which finance is proposed, assessment of WC limit circular IRMD LA circular 227/20 and subsequent
circulars etc to be complied with
Reply as on : 30.11.2022
Product: Bill Facility
1. We are in receipt of Credit Facility of Bill Discounting baked by confirmed LC.The said
borrower is not having any credit working capital facility with us nor with other bank. In this
regard, we would like to seek clarification whether regular bill purchase limit should be backed
by working capital facility or not
Bill facility is also working capital finance and allowed for meeting working capital requirement.
Working capital requirement may be met out by way of any of Cash Credit-Hyp stock/packing credit),
Cash Credit-BD, Bill finance and NFB etc keeping in view the need based requirement of the unit .The
facility/limit of discounting of DA (Usance) Bills backed by ILCs may be allowed to customers after
setting up the limit by the various sanctioning authorities upto the extent of their vested powers. Please
refer IRMD LA circular 48/2020, 83/2021
Product: Cash Credit
1. What is the frequency of stock statement to be collected in Cash credit account below 10 lacs.
Periodicity of stock statement for advances up to Rs.50.00 lac on quarterly basis. However,
sanctioning authority may fix lower period depending upon the business, nature of security etc.(IRMD
LA circular 44/2020)"
Product: Cash Credit Facility
1. Want to give NACH mandate for Debit of Rs 30,000 every month from this CC account towards
repayment of term loan availed from other Bank. In the context of end use of funds, can we
allow customer to issue NACH mandate for debit from said CC account favouring other Bank.
1- Party must be having only one operative account i.e. cash credit facility account and entire
transactions/sale proceeds would be deposited by the party in CC account. Further Repayment of the
term loan is supposed to met from the surplus being generated from business operation/sale
proceeds. As such there should not be any doubt to debit the CC account for recovery of term loan
instalments. 2- However please ensure that Term Loan was raised by the party with you consent and
economic viability of the term loan repayment has already been assessed by you
Reply as on : 30.11.2022
2. CC account holder wants to retain its account no as current account please guide how to do
this
Cash Credit account should not be allowed to maintain as current account after cancellation of credit
limit.
Reply as on : 30.11.2022
Product: Cash Credit limit
1. Can we issue debit card in cash credit account? Please refer the circular
ATM card should not be issued in a Cash Credit Limit account unless clearly allowed under specific
credit scheme under which cash Credit facility is sanctioned. Every debit in a CC account is a fresh
disbursement of credit limit, as such end use of the fund should has to be ensured by the branch
officials for every withdrawal. Any cash withdrawal in CC account to be allowed only by the Incumbent
Incharge of the base branch keeping in view the genuine business requirement
Reply as on : 30.11.2022
Product: cash withdrawal in cash credit facility
1. Can a cash be given to customer from a CC account against hypothecation of stock ? if yes ,
how much in a month ?please guide
Yes.Please follow LOANS & ADVANCES CIRCULAR NO. 157/2020 dated 17.08.2020.As in CC
account there is a need to understand the business requirement of the borrower pertaining to the cash
withdrawal.
Reply as on : 30.11.2022
Product: CGTMSE
1. Dear sir We have received a proposal for sanction of credit facility of Rs.50.00 Lacs under
CGTSME Coverage. The company is a software developing company. (Export and Ideginious)
You are requested to clarify whether the proposal can be considered under CGTMSE Coverag
Please clarify.
Yes,PLP-RAM can consider such proposal or merits under his vested loaning power
Reply as on : 30.11.2022
Product: Charges
1. we PLP are in receipt of a proposal for which a commercial property have been offered as
security. The latest title deed is dated 2014. The previous title deeds have been misplaced
somewhere. Can we accept the property for equitable mortgage? if yes, who is the competent
authority to permit the same?
In continuation to captioned reply please refer to L&A 90/2021, 190/21, 12/22 vide which necessary
guidelines on certified copies of title deeds are conveyed . In case Original link deed/s in chain of link
deeds is not availabe permission from ZOCAC shall required.
2. We recieved a takeover loan proposal of RS 80 Lakh from HDFC Bank. As per list of documents
recived from HDFC Bank we found that and party also confirm that one property sold by them
which is already mortgaged to HDFC Bank and offer a additional property to mortgage with
other collateral mortage with HDFC Bank. Kindly guide us can we sanction this proposal with
takeover norms of our bank or not. Please provide any circular regarding this.
1- Mortgagor has no right to sale the IP which was already mortgaged to secure credit facilities by
HDFC. It is unlawful and mortgagor may have to face serious legal consequences. 2- As a prudent
banker we should not consider for take over of credit facilities of such parties. We should considered a
bankable and credit worthy proposal. Refer IRMD LA circular 34/22
3. is it mandatory to register charge with ROC in MCA portal for LLP firms?
No,It is not mandatory to register charge with ROC in MCA portal for LLP firms. But it is desireable.
Reply as on : 30.11.2022
Product: Cheque
1. Is putting stamp of firm on personalised cheque is necessary?

Putting of Stamp serve the purpose that the Signing Authority , Signed the Cheque on the behalf of--
Firm and in which capacity, If in a personalised Cheque it is clearly mention the name of firm and on
which capacity signature will be done than Stamp is not required.
Reply as on : 30.11.2022
Product: CIBIL
1. If the CIBIL score of Guarantor is below the acceptable score of 650 then do we have to take
permission from ZO-CAC1. The proposed guarantor is on the account of owner of property
proposed to be mortgaged in the account.
Please refer IRMD LA circular 15/21 page No 6 under the head - In case CV score is less than 650:
and in case of default/irregularity reflected in CIR refer point no 3.03 page 8 of this circular
Product: CIR
1. What is minimum cibil score for sanctioning housing loan ?

Acceptable CIBIL Score that can be considered safe/less risk prone is 650 and above . Please refer
IRMD LA circular 15/2021 (and RBD-Adv circular 59/20)
2. IF ONE OF CUSTOMER APPLY FOR LOAN WHEN WE TAKE CIBIL REPORT CIBIL REPORT
SHOW ONE LOAN DOUT FUL IN GAURANTOR THEN WHAT WE WILL DO LOAN GIVE OR NOT
TO CUSTOMER ?
please refer IRMD LA circular15/21 conveying - 'Acceptable CIBIL Score that can be considered
safe/less risk prone is 650 and above'. Please refer the circular for complete guidelines .
Reply as on : 30.11.2022
3. cibil score required for renewal of shg loan?
As per L & A Cir. No. 15/2021,point 1.2- CIC Report is required for Review/ Renewal of Credit
Facilities. Also in point 2.3- Exempted Categories -SHG is not mentioned.so CIBIL score will be
needed in renewal of SHG.
Reply as on : 30.11.2022
Product: CLPMS
1. Any circular on operating procedures for CLPMS?

1-It is software tool for credit proposal processing, submission and Monitoring status at different stage.
Software to be login through CBS enable PC on on Google Chrome Browser, typing IP address as
http://10.192.18.190:8080/webdesktop/ 2-User manual available there at custom Menu - Knowledge
Centre
Reply as on : 30.11.2022
Product: Colalteral security
1. Can we take property as security while doing fresh loan up to 10 lacs

Branches are mandated not to accept collateral security in the case of loans up to Rs.10 lakh
extended to units in the MSE sector.
Product: Collateral security
1. what is the minimum collateral coverage required for granting cash credit facility under general
lending for NON-MSME borrower (Large borrower)within delegated powers of MCC-CAC
Collateral security is obtained to secure the credit facility i.e. to mitigate the credit risk. There is no
general guidelines which suggest the minimum requirement of the collateral security need to obtain
while sanctioning credit facility. You should refer the credit scheme specific guidelines in respect of
requirement of minimum collateral security. For general credit where no specific stipulation,
sanctioning authority to consider the credit facility on merits of the case, taking in to account the credit
risk perceived in the specific case and to ensure that bank interest is completely safeguarded suitable
collateral security be stipulated for specific case
Reply as on : 30.11.2022
2. In terms of Cir. No. LOANS & ADVANCES CIRCULAR NO. 230 dated 24.12.2020, please clarify
whether, in under-construction Housing Project Loan, if the value of the Land offered as
primary security is more than 100%, the excess value can be taken as collateral security. The
prospective customer has undertaken construction of Apartments and is not ready to give
additional collateral since the value of Primary land is more than 50% of the project loan being
availed/
As per your question :-1. Project of Land and Building is incomplete. 2.Here, Primary Security is Only
Land but as per Circular it must be Land and Building.Therefore, we cannot take excess value of Land
as Collateral Security. Pl.Take Reference of the Circular as under:- The surplus value of Land and
Building which are kept as primary security can be considered as collateral security after securing our
exposure to the borrower provided the process of asset creation is complete i.e., the loan is fully
disbursed and the asset is created. For this purpose, realizable / market value of land and building
whichever is lower shall be considered.
Reply as on : 30.11.2022
3. A Non- MSME borrower has requested for sanction of Term Loan of Rs. 49.77 crore for setting
up a Project. What is the minimum collateral coverage required for sanction of credit facility as
per bank's guidelines?
No such guidelines for minimum collateral. Depends upon case to case merits subject to satisfaction
of sanctioning authority. You should refer scheme specific guidelines under which finance is proposed.
Reply as on : 30.11.2022
4. Is any guidelines is prevalent in bank for following:- How much collateral security should be
taken in General Loans(i.e other Than Scheme Specific Lending where percentage of Collateral
is clearly defined)?
1-Collateral security is obtain to additionally secure the credit facilities. Collateral security is normally
obtained as a risk mitigating measure and to sustain the promoters’ interest in the venture & fall back
on its liquidation in case of need. 2- While taking credit decision, how much collateral security should
be obtained (in cases where there is no minimum collateral security creteria specified under any
guidelines) shall be purely a prudential credit decision based on the merits of the specific case and
looking to the risk involved case ensuring safety of bank interest
Reply as on : 30.11.2022
Product: Command area
1. Lead bank guide banks in district level service area for government schemes like this any pnb
circular is there to explain maximum how much distance we can fiance for specific schemes
wise.
Please refer Priority Sector (Non codified) circular No PSLB/FARM CREDIT CIRCULAR NO.39/2010
and IRMD LA circular 157/20 Point No 1.3 page 7
Product: Compilation of CR
1. as per LA circular no 33/11 of Confidential report , it is mentioned that it is valid for 2 years, if a
person net means is for 31.03.2019 and it is compiled on 31.03.2020 then the CR is valid from
the date of net means or the date of compilation of the CR. please guide.
1- Status cum Net worth report (in terms of IRMD LA circular 24/22) should be complied on the basis
of latest financials and it is prudent not to use 6 months old financials at the time of compiling of CR 2-
Validity shall be from the date of compilation of SNW
Product: Confirmation of Action
1. Where we get action of confirmation format??

Please refer IRMD LA circular 154/2020. Word file of Format is available at PNB Knowledge Centre
(Circulars>>Division wise Circulars >>Select Division >> IRMD>> Select Sub Division >> IRMD Loan
& Advances >> Special Links >> Click on Plus Button
Reply as on : 30.11.2022
Product: Contractor financing
1. A civil contractor enjoying CC limit with us wants further additional credit facilities. Since
borrower is unable to provide additional collateral security of 75% under contractor scheme.
Can this proposal be considered under Sewa scheme with 30% security. Please advise
Now Vide MSME circular 27/22, a new scheme -'MSME PRIME PLUS' has been introduced by
consolidating various scheme including PNB contractor scheme requiring 50% collateral security in
case of financing to contractor
Reply as on : 30.11.2022, Reference : MSME 27/22
Product: Conventional Loan
1. What is conventional loans schemes?? And where to find out related circular ??
The credit facility/ies which are not covered under specific credit scheme (of
Retail/MSME/IRMD/PSFID) are called conventional Loan. All extant bank guidelines applicable on
such advance are co be complied with. There is no specific circular. Keeping in view the size of credit
facility/sector/activity we have to ensure applicable bank guidelines.
Reply as on : 30.11.2022
Product: Country wise risk and exoposure
1. where can we get fromat for country wise risk and exposure
LA 72/2021
Reply as on : 30.11.2022
Product: Credit Approval Committee
1. As per MPD Cir 09 2020, the responsibility and role of convener is not discussed. Kindly inform
us about the role and responsibility of a convener in MCCCAC. Whether he/she is responsible
for any part in appraising or assessing or sanctioning a proposal.
1- Though convener of credit approval committee is not responsible on the the part of appraisal or
assessment of the limit. As this is the responsibility of appraising/recommending officials. 2- However
convenor need to send/placed the minutes of CACs to the higher authority for oversight on the
prescribed format as advised vide IRMD LA circular 28/22. While placing the minutes the convener
has to certify that 'Certified that ROI, margin, security, commission etc. are as per bank’s latest
guidelines except reported separately in the relevant column above and that the borrower fulfils the
criteria laid down in different special credit/other schemes of the bank. It is further certified that loaning
powers have been exercised in accordance with the prescribed guidelines and selective credit control
wherever applicable have been adhered to. Further, it is certified that Audited financial statement with
Auditor’s report and other financial data, wherever necessary, have been obtained' .
Product: CRILC
1. How to get a CRILC User id and password and to whom we have to mail?
You should contact your controlling office. Presently Bank has facilitated CRILC user IDs to all
Business Divisions at HO, all Zonal Offices, all LCBs, all Circle offices and all Back Offices for easy
access to CRILC database for checking any default status of a borrower
Reply as on : 30.11.2022
Product: Current account
1. Borrower having cash credit with us wants to open current account with other bank close to its
business as our branch is far away. Kindly inform necessary guideline of the bank as to
whether current account with other bank can be allowed to our cc customer and who is
authorized to allow. Please inform relevant circular no
Please refer IRMD LA circular 172/21. However current account should be allowed only in geuine and
justified reasons.
Reply as on : 30.11.2022
Product: Death of borrower
1. CC limit is due for renewal due to death of proprietor transanction in account is stopped
however wife of propritor submitted supporting documents like GST registration /Shop and
Establishment certificate in which now she became proprietor of same firm. All mortgage
properties are in name of wife. Please guide weather renewal of cash credit account can be
done or not.
No. On death of the Sole Prop You should recover the outstanding balance and close the account and
released the charged securities and mortgage . Fresh credit facility in favour of the newly constituted
firm (under Prop of firm) may be considered on merits and in compliance of extant bank guidelines
Reply as on : 30.11.2022
2. what is the procedure if a cc hyp limit borrower demise pl advice if any cir or guidline
In case of death of the Prop of borrowing Sole Prop Firm, operation in the account should be stopped
immediately and account should be marked for adjustment. 2- Outstanding in the loan account should
be recovered through the available measures.
Reply as on : 30.11.2022
3. Which documents will be required when a proprietor of a firm is deceased.
1- In case of death of the Prop of borrowing Sole Prop Firm, operation in the account should be
stopped immediately and account should be marked for adjustment. 2- Outstanding in the loan
account should be recovered through the available measures. 3-Obtain letter of Forbearance and BC
letter from the legal heirs of the deceased."
Reply as on : 30.11.2022
Product: Deferrment of COD
1. A non-infra project (manufacturing of food items) was originally scheduled to start COD on
October-2019 which was deferred to April-2020 by six months where the company failed to
achieve the COD on April-2020. Now the company has again requested to further defer the COD
to August 2021. Total timeline of deferment of COD from original date (October-19) to August
2021 is 20 Months. Kindly suggest whether the same can be permitted by MCC.
In terms of IRMD LA circular 180/20, If any project is under implementation stage and is impacted by
COVID19,extension in DCCO shall be as per extant guidelines as laid down in L& A No.166 /2020
dated 03.09.2020 & SASTRA Division Cir. No. 08/2020 dated 13.02.2020.(shall not be covered under
this framework). Kindly refer the circulars wherein detail guidelines on the matter and revert back in
case of doubt . Kindly also refer IRMD LA circular 221/20 point No 11 page 5 also
Reply as on : 30.11.2022
Product: Disbursement in term loan
1. Dear sir My query regarding loan disbursement. 1) Term loan amount of vehicle ,machinery are
directly credited to vendors A/c. Some branches disburse to sundry /Rtgs office a/c for RTGS
to vendor. Some branch disbursement to saving a/c of borrower for further RTGS transfer to
vendor. What is standard procedure?
Disbursement from the loan account (alongwith promoters' contribution/Margin) should be
disbursement directly to the supplier/dealer of the vehicle alongwith properly acknowledged covering
letter citing the facts alongwith financing the assets by our bank. Disbursement from loan account
should never be made to credit operating account of the borrower
Product: Disbursment
1. we are from ubi migrated on 25.12.2020. We have sanction loan proposal by previous manager
from MAHATMA PHULE BACKWARD CLASS DEVELOPEMENT CORPORATION LTD. now we
have to open and disburse the loan for amt 225000/- excluding subsidy. Please suggest in
which loan scheme we can open this account after merging.
Please follow MSME Division Circular no. 65/2020.
Reply as on : 30.11.2022
Product: Document Register
1. I am unable to find the guideline regarding signing the document register. It is not mentioned in
the credit policy as well. Kindly guide us about the related circular.
The contents of the documents register are self explanatory. The bank officer(s) in whose presence
the documents are executed have to sign the register as a record of having got the documents
executed. Please tell us what is not clear in the format of the register.
Reply as on : 30.11.2022
Product: Documentation
1. Dear Sir, As per L & A Circular No. 156/2020 dated 13.08.2020 Master Agreement PNB 2057 &
Authorization letter PNB 2058 is required for all the credit facilities except those credit facilities
which are fully secured by Liquid Securities ( For e.g. DL/ OD against FRs of our bank.) Kindly
guide us whether both these Master Agreement PNB 2057 & Authorization letter PNB 2058 is
required in Bank guarantee which is fully secured by 100 % Liquid securities or not.
If the Bank Guarantee is secured by 100% liquid security (bank deposit/FDR, the requirement of
Master Undertaking and Authorization letter may be relaxed in such case.
Reply as on : 30.11.2022
2. Is Legal compliance Certificate required to send higher authority after implementation of PDA.
Kindly clarified this as auditor ask us for LCC.
probation means they are being observed closely for taking a decision regarding their confirmation as
permanent officer. however, during probation, all the responsibilities of regular officers can be
assigned to them and they are responsible for their act
Reply as on : 30.11.2022
3. is it NOT mandatory to get PNB2057 document in case of staff and Demand Loan against bank
deposit( for General Public) ? Pls clarify
Master Agreement (PNB 2057) and Authorization Letter (PNB2058) is required for all the credit
facilities even in case of staff account required), except those credit facilities which are fully secured by
liquid securities (For e.g. DL/OD against FDRs of our bank).
Reply as on : 30.11.2022
4. Whether document register to be maintained at PLP RAM. If Yes, what should be mentioned in
column " particulars of Documents " , " date of execution" , in column " persons in whose
presence executed" and sign of custodian. As the account is sanctioned at PLP RAM but
disbursed at branch level. It does not seem practical for PLP RAM.
Maintenance of Documents and Balance confirmation letter (PNB 355) is not exempted in case of PLP
RAM but it is to be used in applicable cases only (where documents are being executed/ Balance
confirmation is being executed and obtained)
Reply as on : 30.11.2022
5. what are the documents needed and how the processing is to be done while reviewing a 95.00
lac demand loan od, against our own TDs.
Please refer IRMD LA circular 39/21. Under the scheme loan expiry date shall be the maturity date of
FDR. At the time of review of the account is should be ensured that conduct of the account is
satisfactory and security,margin, loan documents etc are intact.
6. What document is to be taken if a party signs the documents in vernacular language?
Please refer IRMD LA circular 111/2021, wherein prescribed format available
7. If we allow TOD in any cc account under our loaning power, is it necessary to execute any
documentation during release of the extra fund as TOD? Please mention the Circular Number
regarding this if any.
TOD may be allowed in fund based secured advances for payment of statutory dues, salaries, wages
or any other justifiable debits for very short period say 2-3 days but not exceeding 7 days (including
roll over, if any) to meet temporary mismatch of funds in unforeseen circumstance in terms of vested
power as conveyed vide IRMD LA circular 28/2022.
Reply as on : 30.11.2022, Reference : LA 111/2021, 173/22
8. Where we can find scheme wise list of documents in knowledge centre
Login in Knowledge Centre-Click on Knowledge Respository-Click on Manual-Click on Law Div
Manual-On the right side you will see Manual on loan documentation part 1 and Manual on
documentation part 2
Reply as on : 30.11.2022
9. Can we execute loan documents other than place of loan. For example if loan has been
sanction from Jaipur, loan documents can be execute in Delhi (as borrower is not available in
Jaipur).
Yes, it is possible. But accordingly stamp duty shall be payable.
Reply as on : 30.11.2022
Product: DSCR
1. in the formula of DSCR (circular no L&A Cir. No. 10/2021 ) amortization refers to writing down
the value of loan or a intangible aseet? Kindly quote the formula for calculation of amortization.
Amortisation here refers to writing off of fictitious assets like 'preliminary and pre-operative expenses'.
Annual amount of amortisation can be arrived at by dividing the total amount of such intangible
expenses by the period in which the same are to be amortised.
Reply as on : 30.11.2022
Product: Due diligence
1. How to verify the correctness of Income Tax Return submitted by the borrower
The due diligence to ensure authenticity of ITR/GST can be done in presence of borrower/beneficial
owner/ authorised representative by requesting him/her to generate the ITR/GST returns (as the case
may be) from the website in presence of the bank official. In case, only Form16 is available, the
authenticity of the same can be verified from the employe.In cases where it is not feasible to have
borrower generate the ITR from website in presence of bank official, an opinion / certificate about ITR
based on its source, location and authenticity of data be obtained from any practicing CA
Product: Duty Sheet
1. Can an assessment officer under agriculture posted at RAM process any retail or msme
segment loans?
1-Role and Responsibilities of an officer posted in RAM at agriculture segment , as an assessment
officer has been clearly defined in the MPD circular 08/20 2- However an officer may be assigned
other duties also by the senior officials through office order issued from time to time as per
requirement of the bank
Reply as on : 30.11.2022
2. I AM A RISK RATER , POSTED AT PLP RAM , TOATL 85 RISK RATING ARE OVERDUE OF OUR
CLUSTER, SO PLEASE GUIDE US THAT WE WILL DO RISK RATING OF OVERDUE RATING
BRANCH OFFICE OR RISK RATER POSTED AT RAM?
Credit risk rating is also a part of credit appraisal. As such in respect of accounts falls under vested
loaning power of PLP, IRR to be done at PLP itself.
Reply as on : 30.11.2022
Product: Enhancement
1. weather enhancement in cc limit can be given within 6 months of original sanction.

Please refer IRMD LA circula 28/22 Point No 5.9 page 43 of 136
Product: Equitable Mortgage
1. from where I will get equitable mortgage 17b nd 17c format

Kindly refer to IRMD LA 90/2021
2. what are the guidelines for stamp duty to be paid by customer on creating a equitable
mortgage, how is amount of stamp duty to be calculated, whether it depends upon loan amount
or number of Immovable properties, whether it is to be charged one time or every time whether
extention enhancement or fresh loan
Stamp Duty for Equitable mortgage varies from state to state in terms of state stamp act.Therefore,
you are requested to take advices of your Law anager/Officer/Approved Bank Advocate on the matter
Reply as on : 30.11.2022
3. Branch has asked for clarification on who has authority to sign on Title Deed register. Can
Scale IV Branch Head delegate power to sign on title Deed register to Scale III in the branch or
Scale IV Branch Head only has to sign on Title Deed Register?
Scale IV branch head has to sign. And there is a universal rule that authority can be delegated but
responsibility can not be. Please counsel branch officials accordingly.
Reply as on : 30.11.2022
Product: Exposure
1. A Loan was sanctioned by PLP/RAM(Eobc cluster) in year 2014 of amount 15.00 lakh and As on
outstanding balance is 5.00 . is this exposure falls in Branch power or PLP for Renewal. kindly
guide. how can exposure norms calculate , either sanction Limit or outstanding balance.
1- If it is a Cash credit limit/working capital limit of Rs 15 lac in which present outstanding balance is of
Rs 5 lac, accounts falls under PLP-RAM power and limit will be renewed at theirs. (In case of working
capital facility sanctioned limit is considered as exposure) OR 2- In case it is a term loan account in
which outstanding balance is reduced to Rs 5 lac due to repayment of instalments, account falls under
GBB Head power (In term loan where full disbursement has already taken place, outstanding balance
shall be considered as exposure).
Reply as on : 30.11.2022
Product: Fair Practice code
1. Whether copy of Proposal Note for original sanction / review, copy of minutes of meeting of
sanctioning committee, copy of internal credit rating assessed, copy of circulars / guidance
note for review of credit facilities, fixing rate of inerest, spread carged / changed / altered
(power & circumstances), conessions given by competent authority, can be provided to
Promotor / Director of Pvt. Ltd. Company?
No. These are internal confidential documents. The only information that can be shared with the
borrower is the broader reasons to arrive at his credit risk rating and its linkage with the pricing/
concessions. Of course, he has the right to receive the sanction letter with terms and conditions.
Reply as on : 30.11.2022
Product: Fiancing Term Loan
1. We are in receipt of loan proposal in which a person wants to set up a new unit for selling of
FMCG. He requires a term loan to set up his office. Can we finance GST as well for purchase of
fixed assets or only base amount can be financed ?
If he is going to claim input credit on fixed assets to be purchased, then we have to reduce the cost of
fixed assets to the extent he will get the input credit on the same.
Reply as on : 30.11.2022
Product: Finance against mortgage of IP
1. Borrower was enjoying Term Loan facility against Immovable property for business purpose
from other bank & fully adjusted the loan one month ago. Now he has approached us for Fresh
sanction of Cash credit. Does the proposal falls under the Sanctioning power of PLP?
Please provide the purpose of term loan and whether term loan with other bank was adjusted/repaid
according to the terms and condition of original sanction ? Please refer IRMD LA circular 34/2022. 'In
case of borrower was availing credit facilities from another Bank/ FIs within the period of three months
prior to submitting loan proposal to our Bank, such credit proposal shall be treated as ‘Deemed
takeover’. Takeover norms would apply on Deemed takeover also. However, in case where such
credit facility has been repaid by the applicant borrower as per the terms & conditions of the original
sanction, such credit proposals shall not fall under the purview of Deemed Takeover. (In case of
Revolving Credit Facility, the date of expiry of last sanction as availed from other bank/ FIs shall be
treated as date of maturity).Please refer IRMD LA circular 34/22
Reply as on : 30.11.2022
2. whether permission/sanction from ZOCAC is required to sanction CC limit against surplus
value held in IP already mortgaged in ODIP for personal use, please guide the matter alongwith
the guidelines as the same is not clear from the circular RAD 80/2020 point no.
Guidelines of RAD circular 46/21, 24/22 . Such advances shall be sanctioned to the existing borrowers
in exceptional cases by the officials at the level of AGM RAM/iRAM and above only.
Reply as on : 30.11.2022
3. Sir, Please guide on the following: Whether for renewal of over draft facility to educational
institute under Trust (collateral security is mortgage of Immovable property) is possible if the
account is not running except interest payment and audited balance sheet as on 31.3.2020 and
estimated as on 31.3.2021 and projected as on 31.3.2022 has not been submitted.
I see no issue in continue allowing the OD against IP by the sanctioning authority if the account is
running regular, and is secured by permissible tangible security.
Reply as on : 30.11.2022
4. Can we sanction Overdraft-My property loan for the property, which is already mortgaged in Hl
& HL- Of account
1-NO, in terms of RAD circular 87/2022 , loan under 'My Property Loan' shall be sanctioned against
the Equitable/ Registered Mortgage of the non-encumbered built up and self-occupied residential
House/Flat/commercial/ industrial property having minimum residual life of 25 year 2- It means IP
against which credit facility already sanctioned/already encumbered not eligible under the scheme 3.
In case of partly rented properties, finance may be allowed against the value of self-occupied portion
only. However, power for sanction of such proposals vests with AGM-PLP, CHCAC & above RAD
circular 87/22
Reply as on : 30.11.2022
Product: Finance of Jewellers
1. in witch scheme we can finance to a jewelry shop.

The power to finance gems and jewellery sector is at HO. (LA 173/22). However, you can consider it
under PNB Sampatti scheme under vested power
Reply as on : 30.11.2022
Product: Finance to Educational insititute
1. As per point no. 7.3(e) of L&A Cir. No. 61/2021 review/renewal of the existing credit facility shall
continue to be considered by the competent authority. Kindly clarify who will be competent
authority for renew/review of credit facilities to educational institutes if exposure and group
exposure is below 10.00 Crores and below 20.00 crores respectively.
Please refer IRMD LA circular 28/22 Point No 7.3 page Page 60 of 136
Reply as on : 30.11.2022
2. For sanction overdraft facility to educational institution Bank has two cir L&A 47/2020 dated
30.03.2020 and another is MSME 29/20 dated 27.03.2020. What is the major difference in
eligibility because both seems to be same.
PNB Gurukul scheme has been conveyed vide MSME circular 29/20. If the institution/credit facility
covered under MSME and scheme guidelines, it is applicable. In other case guidelines as conveyed
vide IRMD LA circular 47/20 shall applicable
Reply as on : 30.11.2022
Product: Financing BC agent
1. Can we sanction any cash credit limit our business correspondence (BC) agent
Please refer MSME circular 24/2014 dated 08.04.2014
Product: Financing Commercial Property
1. A Pvt limited company started in Dec 2019 . The co is having a cc limit of RS 20 lacs and mtl of
RS 70 lacs with us. Now the company wants to purchase commercial property ; under which
scheme this new facility will be covered?
You have not mentioned the purpose for which property is proposed to acquire. If it is for own
business purpose, it may be finance in the shape of tem loan under appropriate scheme keeping in
view the sector, activity.
Reply as on : 30.11.2022
Product: Financing to contractor
1. As per IRMD circular no 212 dated 01.12.2020 the advances for construction sector is
considered as high risk category. you are requested to clarify whether fresh or enhancement
can be sanction by PLP to construction contractor?
Please refer MSME circular 27/22 conveying 'PNB Prime Plus ' scheme when scheme for financing to
contractor is also incorporated. Otherwise it is a Real Estate Advance which is a sensitive sector and
no loaning power falls up to field level (below CHCAC)
Reply as on : 30.11.2022
Product: Financing to Trader
1. AS per PNB Vyapari Scheme for Traders 100% collateral security to be obtained. Can we
consider any working capital facility to traders outside the scheme i.e under convention
scheme with collateral coverage less than 100% i.e between 50% to 75%.
Now Vide MSME circular 27/22, a new scheme -'MSME PRIME PLUS' has been introduced by
consolidating various scheme including PNB Vyapaar scheme requiring 75% collateral security in case
of financing trading activit
Product: Formats
1. where can we get format for country wise risk and exposure
LA 72/2021
2. In case of bank guarantee if beneficiary is demanding different format for bond except model
bond prescribed in circular with 100% margin rs one lakh , whose delegated powers
BG in different format may be issued subject to through scrutiny of content and ensuring there is no
clause which may detrimental to our bank. Further please ensure that limitation clause as advised vide
IRMD LA circular 101/2022 is inserted at the end.
Reply as on : 30.11.2022, Reference : IRMD LA circualr 101/22
3. Whether PNB905 & PNB 282B, both are required to obtained and prepared or either of one can
be prepared?
Guidelines for compilation of confedential Reports have been changed. Please refer IRMD LA circular
24/22 dated 18.02.2022
4. festival loan form
kindly refer to HRD : HRMD : 495
Reply as on : 30.11.2022, Reference : HRMD circualr 495
Product: Future Lease Rental
1. Dear Team, Kindly confirm that Future Lease Rental loans(Individual) handled by which
segment in PLP.
Pl.Take reference of LA Cir.No- 21/22 . It should be handled by MSME etc segment
Reply as on : 30.11.2022
2. As per L & A Circular Number 35/20 Dated 26.03.2020 in case of future rental. COCAC and
above may waive the condition for EM of property leased with our bank. Since COCAC is now
dissolved, Kindly guide who will be the authority to waive the condition for EM of leased
property in case the property is leased with our bank premises.
In terms of IRMD LA circular 21/22, ZOCAC-1 & above may waive obtention of Equitable Mortgage of
property in case the property is rented to our Bank. After constitution of CHCAC , these power shall be
vested with CHCAC (LA 28/22,39/22).
Reply as on : 30.11.2022
Product: Housing Loan on commercial Lan
1. customer has plot on commercial land can he avail housing loan if he wants to live in the first
floor of the building and use ground floor for commercial purposes
Pl.take reference of RAD Cir No-44/21 Dt-27/04/2021--Page No-35 &71.In the above query ,the
property may be used for commercial as well as residential. Therefor, No loan should be given in
respect of properties meant for residential use but which the applicant intends to use for commercial
purposes(Fully/Partially) and declares so while applying for loan.
Reply as on : 30.11.2022
Product: Incidental Charges
1. on what basis incidental charge are debited in current/Overdraft/Cash Credit account ?

Please refer IRMD LA circular 207/21 Point No 1.3 Page 48 of 95
Product: Industry outlook
1. As per Industry Rating Circular, Plastic and Plastic products industries are classified as
marginally unfavorable. Can MCC (AGM headed) sanction CC & TL of Rs. 5.00 Crores ?
1-In terms of IRMD LA circular 173/22 No fresh exposure is be taken upto field level (GBB/PLP/MCC)
in case of 'Less favourable industrie's in terms of HO IRMD L&A circular on industry outlook issued
from time to time
2. As per LA Circular No:191, Industry Outlook for manufacturing of Autoclaved Aerated Concrete
Blocks have not figured. Kindly guide us regarding the Industry Outlook for manufacturing of
Autoclaved Aerated Concrete Blocks.
Industries not mentioned in the outlook circular have to be treated as Neutral.
Product: Infrastructure
1. In IRMD Loans and Advances Cir. 10-2021 in Page no. 16, it is written - "Other Infrastructure
includes but not restricted to Industries falling under the category of Infrastructure other than
Power, Telecom, Transport sectors such as Water and Sanitation, Social and Commercial
Infrastructure, Infrastructure Development Operators." Whether Water and Sanitation, Social
and Commercial Infrastructure, Infrastructure Development Operators falls under Other
Infrastructure?
Yes
Reply as on : 30.11.2022
Product: Inspection charges
1. Please clarify whether inspection charges are to be levied for term loans as well? and what
about working capital limits against book debts/ receivables?
Inspection charges to be levied for Term Loan as well as working capital limits against book debts/
receivables.Pl Take reference of LA Cir.No-207/21.
Reply as on : 30.11.2022
Product: Insurance
1. up to how much loan amount insurance is not required. Please guide the cir. no. apart from
DRI.
No such exemption/cut off limit . i. Insurance of each and every security is required to safeguard
bank’s interest, Assets/securities mortgaged or hypothecated to the Bank should be adequately
insured at all times with the agreed Bank clause and renewed timely. The Insurance Policy should be
in the joint names of the borrower and the Bank and remain in the custody of the Bank. ii. Officers in
SMG Scale IV at specified branches (RAM/MCC/LCB/ELCB) and above may waive insurance of
collateral security in deserving cases in their own sanctions only. 2- In respect of insurance of stock
there are some relaxation which may be exercised by the competent authority. Kindly refer IRMD LA
circular 44/2020 and scheme specific circular such as MSME 34/20 etc be also referred
Reply as on : 30.11.2022
Product: Insurance
1. Please clarify up to 25000/- insurance required or not. Please also guide and mention the
Circular.
No such cut of limit. Insurance of each and every security is required to safeguard bank’s interest in
terms of IRMD LA circular 157/2020. However there is some relaxation permitted at appropriate
authority level in case of MUDRA Loan (MSME circular 34/2020), PM Street Vendor s
AtmaNirbharNidhi (MSME 94/20) scheme and in case of stock (IRMD LA circular 44/20), Artisan credit
Card up to Rs 25000/-
Product: Insurance of securities
1. How to do stock insurance for Cash Credit if party has availed the total limit and there is no
available balance???plz help its urgent
First ,Try your best to Recover Insurance Charges from the Borrower ,Secondly TOD in Cash Credit
account,at last by Official a/c to save bank Security Interest.
Reply as on : 30.11.2022
Product: Interest Rates
1. WE HAVE SANCTION A CC OF RS. 80.00 LAC ON 21.08.2020 BY PLP RAM , AT THAT TIME
PARTY HS UNABLE TO PRESENT BALANCESHEET 31.03.2020 & PREVIOUS RATING REPORT
THAT IS B3 EXPIRE ON 31.12.2020. NOW PARTY HAS SUBMITTED BALANCE SHEET AS ON
31.03.2020 , SO RATING DONE ON 31.03.2020 AND SCORE IS 53.78 (B1) SO PLEAE GUIDE US
THAT WHAT ROI APPLIED & PLEASE TELL THE CIRCULAR ABOUT THE SAME .
MCLR (Base ) shall not be changed as it is pegged for one year. However spread is to be applicable
on the basis and keeping in view the latest credit risk rating (rating done on basis of ABS 31.03.20).
Please refer IRMD LA circular 26/2016 Point 9 page 19
2. one loan account was renewed in Sep 2020 with ABS 2019 internal rating B2. validity of rating
31-dec-2020. On 01 Feb, 2021 rating was done with ABS 2020 because the rating was overdue
and the rating was changed to B1 from B2. The rate of interest change will be in whose powers
whether sanctioning authority i.e.RAM or branch? Please clarify
Rate of interest shall be applicable keeping in view the latest credit risk rating and spread will be
changed accordingly. If account falls under PLP-RAM power, suitable instruction may be issued to the
GBB at the PLP level as CRR should have been done/vetted at their level.
Reply as on : 30.11.2022
3. One Company is falling under large industry however it is engaged in Rice milling activity.
Which interest to be charged whether Food & agro or large industries.
It is a Food Processing unit, as such rate of interest applicable on Food and Agro advance should be
applicable
Reply as on : 30.11.2022
4. what is the power of debit of income head of loan to refund interest wrongly charged of scale 4
headed GBB
Please refer IRMD LA circular No 28/22 chapter 15 Page 105 of 136
Reply as on : 30.11.2022
5. sir/madam Can colleterial concession given to party will be provided during shifting from
MCLR to RLLR.
Please refer IRMD LA circular 198/2020 Point c vi) page 6 interalia conveying 'Branch Heads of
GBBs/PLPs/MCCs shall permit switch over to RLLR in existing accounts on card rates. The Card rate
is the interest rate as per Master table after reducing the concession on account of collateral security
and other concessions specifically permitted in the scheme/guideline.
Reply as on : 30.11.2022
6. We are receiving request from offices i.e. MCC/ PLPs for modification of rate of interest in
accounts as per revised guidelines whether officials at ZO have been authorized to do the
modifications in finacle. I would like to know while converting interest rate from MCLR to RLLR,
whether spread has also to be changed or spread will remain same. we are receiving requests
for change in spread as per revised rating which is different from last sanction.
1- Please refer IRMD LA circular letter No 16/2020 dated 05.10.2020 wherein guidelines in respect of
handling relaxation/concession in interest rates in CBS has been advised 2- RLLR is linked with the
Repo rate +mark up+ spread(spread may differ depending upon the nature/scheme, amount, risk
rating etc). Applicable Interest rates/table code linked with the RLLR has been advised vide various
circulars issued by IRMD/RAD-Adv/MSME Div from time to time. It is not like that spread will remain
unchanged at the time of switchover from MCLR to RLLR. However in case of revised/renewal of risk
rating spread should be changed accordingly.
Reply as on : 30.11.2022
7. How do pricing of all loan accounts exceeding Rs.20 lakhs as per extant guidelines as per risk
classification according to which Interest Table Codes are to be assigned. In this connection
are there fresh guidelines after circular no. 49 dt 29/07/2005 by ITD, CBS.
1-For pricing related guidelines please refer IRMD LA circular 42/20,58/20, 139/20 and other related
circular of respective division i.e. MSME, Retail etc. 2-For interest table code please refer various
circular issued from time to time by IRMD LA, RBD (Adv), MSME, IT-CBS Div. For example - RAD
circular 121/21 etc ; IRMD LA circular 58/21, 88/20, 69/20,116/2017 etc and IT-CBS circular 6/20,
10/18 and MSME circular 37/22,42/22
Reply as on : 30.11.2022
Product: Interest Table Code
1. Please share the list of Interest Table code, Which we have entered in Finacle while opening of
Loan account, for different Loan accounts including Demand Loans at our email :
bmbnt@unitedbank.co..in
Please refer difference circular issued from time to time by IRMD LA,RAD, MSME, IT-CBS Div. For
example - RAD circular 121/21 ; IRMD LA circular 58/21, 88/20, 69/20, 67/16 etc and IT-CBS circular
6/20, 10/18 and MSME circular 37/22,42/22 etc
Reply as on : 30.11.2022
2. Kindly refer us the guidelines related to modification of rate of interests in term and cash credit
advances. There are some accounts in which the modifications have to be carried out as per
audit report.
Please refer IRMD LA circular 23/21 and seek the assistance of IT help desk at your controlling office
Reply as on : 30.11.2022
3. any circular regarding interest table code relevant to rllr in cc accounts.
Pl.Take reference of and IRMD LA circular 58/20 and circular issued by MSME and RAD from time to
time.
Reply as on : 30.11.2022
Product: Interst Table code
1. Where I will get Interest table code for personal loan given defence/Navy and government
employees.
Please refer RAD circular 121/21
Reply as on : 30.11.2022
Product: Lease Agreement
1. If the borrower is running unit on rented/leased property and term loan repayment period is 6
years, is lease agreement necessary for entire loan period i.e. 6 years? Please quote circular
number?
Yes, As a prudent banker while doing credit appraisal/taking credit decision , we have to ensure the
unit location (land and building) on which party proposed to run/carrying the activity shall be available
without any hindrance during the entire repayment period for which it is desirable that if it is proposed
to be taken on lease/rent, lease agreement is valid for this period in favour of the firm.
Reply as on : 30.11.2022
Product: Legal Audit
1. Where to find legal audit guidelines and its circular

Please refer Inspection and Audit Div circular 14/2019
Product: Legal opinion
1. Two legal opinion to be obtained in which situation?

Please refer IRMD LA circular 157/2020 chapter 6.1 b)page 8 interalia advising, Where the value of
immovable property to be mortgaged/ charged is Rs. 1 crore & above, branches shall take NEC from 2
different advocates on panel, one before sanction and the 2nd after sanction, but before disbursement
to safeguard theinterest of the bank
2. Powers for Filing of FIR for Missing securities falls under Power of Circle Office or Circle
Sastra ?
lodgment of FIR in borrowal/non-borrowal accounts/matters which is to be exercised at the CO/HO
level. Kindly refer Law Div circular 11/2022. In addition to the above you have to take reference of
FRMD Cir.No-2/21 Dt-05/01/2021--Point-4 Page-20..
Reply as on : 30.11.2022, Reference : Law Div 11/2022
Product: Letter of Forbearance
1. "kindly provide the form no. for 'letter of forbearance'

Kindly login to Knowledge Centre Portal - click to 'Knowledge Repository' - click on Forms-Click on
Form Format-Click on All Forms- the last form in the list is letter of forbearance Regards"
Reply as on : 30.11.2022
Product: Limiation
1. Whether in case recovery certificate has been got issued from revenue authorites, still BC
letter is required to obtain to keep the limiation intact ?
Yes, Recovery certificate does not extend the Limiation period. Obtain fresh BC to extend the limiation
period .
Reply as on : 30.11.2022
Product: Limitation
1. where can I find revival letter in case of expired BC and limitation ?

Letter of revival - Book of instruction chapter 10 Documentation Annexure -III ,AGREEMENT TO
REVIVE CLAIM FOR A TIME BARRED DEBT WITH INTEREST
Reply as on : 30.11.2022
2. can power of attorney holder signed on balance confirmation letter due to borrower is in prison
?
Yes, If the holder having General Power of attorney or Special power of attorney for the above job.
Reply as on : 30.11.2022
3. In One stnadrad Education loan, limitation is about to expire , borrowers are out of country and
not co Opreating. What could be done in this regard
As per Limitation Act, the time during which the defendant has been absent from India and from the
territories outside India but administered by the Central Government, shall be excluded while
calculating the period of limitation. As such, please seek guidance from the law Officer of the bank
while continue following up with the borrower to acknowledge the debt. Please refer IRMD LA circular
23/2022
Reply as on : 30.11.2022
Product: Loan against LIC Policies
1. KINDLY INFORM THE SCHEME CODE TO OPEN LOAN ACCOUNT IN FINACLE-10 FOR
OVERDTAFT LOAN AGAINST LIC POLICIES AS PER CIRCULAR- IRMD L&A 83/2020.
Please refer IRMD LA circular 53/22
Reply as on : 30.11.2022
Product: Loan fo staff Member
1. Which types of Loans to members of staff under the public schemes

Staff members may avail various loans under Retail Lending schemes meant for public on the same
terms and conditions (including ROI) as applicable to public without any relaxation/concession being
staff member
Reply as on : 30.11.2022
Product: Loan to BC Agent
1. Pls refer the circular on loans for bc members

Please refer MSME circular 24/2014 dated 08.04.2014
1. Whether power for renewal of limits in ODTCS/ TLTCS lies with Mid Corporate Branch or
proposal required to be send to ZO irrespective of limits.
1-Vide IRMD LA circular 67/2020, facility of advance covered by tangible collateral security stands
withdrawn till further communication. No fresh exposure/ enhancement /adhoc facility is to be allowed
under this scheme 2-In case advance against Tangible collateral security has been sanctioned and
disbursed as Term Loan, the same shall be allowed to continue as per the tenor of the loan. However,
in case of an outstanding Overdraft (OD) facility, efforts may be made to convert the same to any other
operational scheme or conversion of the facility as Overdraft with reducing Drawing Power so that the
loan liquidates in shortest possible time. Renewal of OD credit facilities should lies under the vested
loaning power.
Reply as on : 30.11.2022
2. Whether MSME/business Loan applied by a partner in his individual capacity be treated as
advance to Associate/Allied/Group Concern if the firm in which he is a partner having credit
exposure with our bank more than 10 Crore. And whose power will fall this loan ?
Yes. MSME/Business loan in favour of partner will be considered treated as group exposure
(associate/allied concern) for considering aggregate exposure
Reply as on : 30.11.2022
3. IF BRANCH HAS DONE RENEWAL OF CC LIMIT WHICH IS NOT UNDER POWER OF BRANCH
THEN ACTION OF CONFIRMATION TAKEN WITH IN HOW MUCH PERIOD
Immediately as 'Reporting of transgression after 7 days shall be considered as staff side lapse and
immediate action in this regard shall be initiated by the Controlling Authority.' Please refer IRMD LA
circular 173/22
4. In terms of L&A circular no. 198/2020 dated 16.10.2020 please clarify who will appraise and
recommend the proposals of staff loans pertaining to the GBB and comes under the
sanctioning powers of PLP Head. It is not clearly mentioned in the circular whether retail
segment head will recommend the cases or appraising officer will directly submit the proposal
to PLP head for sanctioning.
This is for PLP head to assign the duty to its staff to process and recommend staff loans that come to
PLP for sanction. Please refer IRMD LA circular 173/22 chapter 12 Page 86 of 151.
Reply as on : 30.11.2022
5. Our branch is red flagged branch as our mudra NPA exposure is more than 50 percent and our
loaning power is freezed. Now we want to renew our existing CC accounts below 10 Lacs. As
RAM is accepting renewal proposal above 10 Lacs only . we have question , Where to send the
renewal proposal of existing CC proposal ?
In case where loaning power has been withdrawn by the competent authority, the credit proposal falls
under the power of the officials (whose loaning power has been withdrawn) shall also be considered
by the next sanctioning authority (in your case PLP-RAM). As such renewal proposal should be
considered by RAM . You should also seek further instruction/clarification/guidance from your
controlling office/circle office in the matter
Reply as on : 30.11.2022
6. Kindly clarify Who will be the competent authority to transfer credit facilities from one MCC to
another MCC (both MCCs belong to different zones)?
Zonal Managers in case of Credit Facilities of MCCs are empowered to permit transfer of limits to
other Zones-MCC at the request of the borrower and with the consent of the transferee Zone(Circle),
provided the account is in standard category.
7. Can we reconsider an education loan rejected by Zonal office? If yes do we have to inform the
Zonal office?
A loan application once rejected by higher office can not be considered by the lower authority. Refer
IRMD LA circular 173/22
8. staff posted at LDM and Currency Chest excepts head of these office loaning power not
mentioned in L&a 198/2020. Please clarify this issue.
Please refer IRMD LA circular 173/22 chapter 12 page 87 of 136. Staff loans to other verticals/offices
headed by Officials upto Scale V, shall be sanctioned by the Incumbent of the respective offices who
will exercise vested loaning powers . (Eg. Central Pension Processing Cell, Training Centres,
Currency Chests, ZRMC etc.)
Reply as on : 30.11.2022
9. At the time of renewal of working capital limit whether the existing limit sanctioned under PNB
CECF to be considered as a part of maximum permissible bank finance. If any case the MPBF
not arriving at CC+CECF limit then what should be the action. The limit to be reduced
accordingly or not . Please guide.
No, as the credit facility under CECF was provided based on FBWC in a special strained economic
conditions of the country as whole due to COVID-19 pandemic and no further assessment required,
this facility should be over and above the MPBF
Reply as on : 30.11.2022
10. Kindly refer circular for Loaning power for loans to staff.
Please refer IRMD LA circular 173/22 chapter 12
11. ABC company dealing with Iron & Steel maintains an exposure with our bank involving FBWC
Rs 6 Cr, CECF 0.60 Cr and GECL 1.50 Cr. Now the company has sought for enhancement in
FBWC from 6 Cr to 10 Cr and CECF/ GECL will continue at run down balance. Please clarify
whether the delegated power for sanction lies with MCC or ZOCAC?
1-Though Vide IRMD LA circular 74/21, renewal / review of the facilities,shall be carried out by the
same sanctioning authority under whose powers the original proposal falls (excluding the CECF
exposure) even if the proposal falls,under next sanctioning authority after taking into account CECF
exposure renewal/ review 2- But in case of enhancement we are of the opinion that proposal shall
falls with the power of CHCAC (GECL and CECF exposure shall be taken in the account) in terms of
Reply as on : 30.11.2022
12. New party has requested for sanction of Term Loan of Rs. 46.00 Crore which falls within
power of ZOCAC. However, one of its Allied Company is having credit facility under
consortium lending arrangement which has been restructured by our bank and other bank in
consortium. Please advise whether fresh exposure of Term Loan of Rs. 46.00 crore can be
taken under the power of Zonal Office in light of Point No-5.12 of L&A Circular No-100/2020.
ZOCAC should consider the proposed credit facilities of Rs 46 crore in favour of the allied concern
under its vested loaning power provided conduct of the existing account is satisfactory and account is
in standard category.
Reply as on : 30.11.2022
13. Loaning power to sanction staff housing loan in staff scheme posted in MCC for purchase of
under construction flat in unapproved project? Whether it is MCC Head or Iram/PLP head ?
Please refer IRMD LA circular 28/22 chapter 12. Staff Loans to staff posted at MCCs shall be
sanctioned by the Incumbent of the MCCs.
Reply as on : 30.11.2022
14. Dear Sir, Kindly resolve the following issues:- 1. What will be the discretionary power of Scale
3 to sanction OD facility against LIC Policy. 2. ROI to be charged in OD against LIC Policy. 3.
Margin requirement against surrender value of LIC policy. With Regards
Please refer IRMD LA circular 28/22. For ROI on advance against LIC policy refer IRMD LA circular
53/22
Reply as on : 30.11.2022
15. Who will be sanctioning authority for review of term loan with sanction amount 35.00 Crores
whereas O/s balance is 22 Crores and TL pending for disbursement is 5.00 Crores ?
For term loans which have not been fully disbursed, higher of the outstanding or the sanctioned
amount is considered as exposure.
Reply as on : 30.11.2022
16. If the loan sanction power in branch is sieze.any proposal of Retail loan ( Vehicle loan and od
against fd) received what is the procedure of sanctioning the loan.
Please refer the instructions received in this regard from controlling office and necessary clarification
be sought from controlling office . In case any credit facility which can not be sanctioned/considered
due to loaning power ceased, immediate next authority (PLP-RAM......) should exercise those power.
Reply as on : 30.11.2022
17. A COMMON PROPERTY MORTAGE IN THREE DIFFERENT ACCOUNT (Proprietorship firm-
proprietor different) HAVING VALUE RS. 60.00 LAC ,Rs60.00 Lac and Rs. 30.00 Lac., in which
guarantor are also common. Please guide us the subject proposal fall under MCC Power or
PLP-RAM Power ???
Common guarantors are not to be taken into account for defining associate/allied status. If the
guarantor has sufficient/ substantial interest in either one or more of the common concerns, they
should be treated as connected accounts and accordingly dealt with. Please refer IRMD LA circular
28/22
Reply as on : 30.11.2022
18. A party is availing FBWC limit of Rs. 2.50 Crores undr MCC power. Now the party wants to
avail OD against FDR of RS. 90 Lakhs (against FDR of Rs 100 Lakhs). I tis case who will
sanction OD agaist FDR of Rs. 90 Lakhs i.e. MCC or PLP ?
GBB power, if GBB is headed by Scale 3 and above. Please refer to LA 28/22 for details.
Reply as on : 30.11.2022
19. A borrower is having cash credit limit of Rs. 70 Lakh in prop. concern and the same borrower
is director of pvt limited company ,the company is having cash credit limit of Rs. 60 lakh. so
total exposure is 130 Lakh . we recived renewal application at PLP RAM of both the limits. in
which power it will be renewed , PLP RAM or MCC as per gropu exposure guideline .
Please refer IRMD LA circular 173/22. PLP is vested loaning power, Aggregate Commitment - Group
up to Rs 200 lac (subject to ceiling to Rs 100.00 lac to a firm)
Reply as on : 30.11.2022
20. Power for refund/reversal of excess/wrongly charged interest/processing fees etc
Kindly refer to IRMD LA 28/22 chapter 15 page 105 of 136
21. A customer availed 3.5 lakh KCC loan and he want to purchased a new car and for this he
want loan 9.5 lakh ,under which power this loan was sanctioned GBB OR PLP?
Car Loan can be considered under GBB Head vested loaning power . While exercising vested
loaning powers under aggregate commitment per borrower/group as per the loaning power chart,
exposure to Retail Loans for personal use/Non Business Loan to Individuals, shall not be reckoned.
However, all advances under such segment to a borrower shall also be subject to vested loaning
powers under aggregate commitment per borrower. GBB may sanction a business loan to a borrower
of Rs. 10 Lacs and in addition to this business loan, it may also sanction retail loan/s upto its vested
powers, i.e. Rs. 10 Lacs, to the borrower. Kindly refer IRMD LA circular 173/22
22. loaning power for GECL Loans ?
Please refer MSME circular 30/21 with 122/20, 92/20, 72/20
Reply as on : 30.11.2022
23. Is 50% Loaning power restriction is still exist in respect of sanction of Term Loan?
Restriction of exercising 50% of Secured Fund Based Powers in Term Loan shall not be applicable
for cases sanctioned by GBBs, PLPs and MCCs and in these cases Term Loans can be sanctioned
to the extent of their Secured Fund Based Powers. Please refer IRMD LA circular 173/22
24. we have retail loans and msme loans above rs 100 lakh which is under plpcac committee
power and plp head scale-iv is on leave due to covid (as he is tested positive), so please
guide us who will be sanctioning authority in this case?
Please refer IRMD LA circular 28/22 In case of PLPCAC Minimum 3 including Head of the committee
must be present to complete the quorum.In case a member of the committee is on leave / duty, the
same shall not be represented by any substituting official of junior rank / designation by way of office
order
Reply as on : 30.11.2022
Product: Loaning power
1. what is the loaning power for sanction of term loan facility ? I am not able to find in L&A
61/2021. please guide
The powers are for aggregate commitment per borrower, including all types of facilities. Within this,
there are caps on certain types of facilities, like term loan and non fund based facilities. Please refer
Reply as on : 30.11.2022
1. As per L&A cir no.61/2021 "No NFB facility shall be granted in case of higher sanction Even if
100% margin is available". A company is not sanctioned NFB limit but it's term loan limits and
CC is sanction by ZOCAC approaches branch for BG against 100% margin. Can branch open
BG against 100% margin for this company who's limits are sanctioned by ZOCAC.
No, In the cited case lower authority can not sanction/issue Bank Guarantee even against 100% cash
margin. You should seek sanction for BG from existing sanctioning authority. Please refer IRMD LA
circular 28/22
Reply as on : 30.11.2022
2. If a branch incumbent is going to superannuate on 30.06.2021. Does he have the authority to
sanction loans, pass revenue expenditure vouchers under his discretionary powers since
01.01.2021. Please Guide.
Incumbents of GBBs/PLPs/MCCs are to exercise their sanctioning powers jointly with other officials
with due care during the period of 3 months prior to the retirement and submit the `Statement of Limits
Sanctioned' promptly to the Controlling Office at fortnightly intervals.( L&A Cir. No. 28/22)
Reply as on : 30.11.2022
Product: LSS
1. Who will be the reporting authority for LSS (Loan Sanctioned Statement) submission in case of
loans sanctioned by LDM office? Circle Office or ZOnal office???
Branch Heads/Concerned Official to submit the Statement of Limits Sanctioned to the respective
Circle Offices/Zonal Offices (to whom they are reporting). Pl.Take reference of LA Cir.No-107/22
Product: Mid Corporate Centre
1. As per Bank guidelines, second NEC is to be obtained if value of property is more than or equal
to Rs. 1.00 Crore. As per MPD circular 09/2020 regarding MCC structure, NEC/valuation is to be
assigned by CPC head/AO. However there is no such clarity regarding issuance of 2nd NEC.
1-In terms of extant bank guidelines, in case of Value of IP is Rs. 1 crore & above - NEC from 2
different advocates on panel one before sanction and the 2nd after sanction, but before disbursement
is to be obtained. 2- As such 2nd NEC is pre disbursement compliance as such is to be ensured at the
desk of CMC Head /RM
Reply as on : 30.11.2022
2. Account open and maintained in MCC and only operation done in Branch so who will collect
the service chaeges i.e processing, documentation charges etc and charges are credit in MCC
revenue head or branch revenue heads
Charges to be Collected by Branch in Revenue Head of Branch.(Circular Mission Parivartan-9/20 Dt-
18/05/2020)
Reply as on : 30.11.2022
Product: MIS
1. from where to generate LSS report ?

Pl.take Reference of IRMD LA circular 123/20 .LSS from EDW Server may be drawn from following
folder:'PNBEDW_CAD_Monthly_Monthly Statement of Limit Sanctioned'.
Product: Mortgage
1. can a property in the name of associate/allied concern be mortgaged for loan to the main
company. Pl quote circular
Yes, Mortgaged of IP in the name of associate/allied concern be accepted as collateral security on
merits keeping in view the extant bank guidelines as conveyed vide IRMD LA circular
157/2020,53/2020, 90/2021 Law division circular 12/2022
Reply as on : 30.11.2022
2. How to create equitable mortgage and what document/form signed by borrower please
elaborate
Kindly refer to IRMD LA 90/ 2021 which is a consolidated circular on Mortgages. Also in addition kindly
have a look at Law Division Circular 12/2022
Reply as on : 30.11.2022, Reference : IRMD LA 90/2021 and Law Div 12/2022
3. Cane we mortgage the propoerty in which POA given by the owner to the third party. The
property owned by two person and one person excecute POA. Kindly guide us according to
our bank guidelines for mortgage of property.
Mortgage can be done either by the Owner of the Property or the agent of the Owner.In this case the
property belongs to Joint ownership, therefore Either Both of the Owner or the agent(POA holder) of
both the owners can mortgage the Property.One of the Owner and another POA holder of other Owner
can also mortgage the property.However since it is a legal matter, your should seek legal opinions of
law officer of controlling office and/or panel advocate
Reply as on : 30.11.2022
Product: Mortgage
1. Whether a laminated sale deed/title deed to the immovable property can be accepted for
creating mortgage .
Acceptance of laminated property documents for creating equitable mortgage is not allowed.
Reply as on : 30.11.2022, Reference : LA 90/2021, 88/2022
2. Whether at the time of renewal of limit, new NEC/legal opinion is required ?
In the case of renewal of existing limits, Non Encumbrances Certificate/ Search Report need not to be
obtained/ updated if time period of 3 years has not lapsed since the last search report/NEC. In all such
cases where 3 years has not lapsed, an affidavit cum undertaking from mortgagor shall indispensably
be taken, wherein they will undertake that the mortgaged IP is still under their ownership and they
have not created any subsequent charge on the mortgaged IP and neither given on rent/lease.
However, after lapse of 3 years from last search report, during renewal of existing limits Non
Encumbrances Certificate/ Search Report needs to be obtained/ updated.
Reply as on : 30.11.2022, Reference : Law 12/2022
Product: Mortgage
1. As per L&A circular No 90/2021, Chain of the title deed must be complete please clarify that
Chain of the title deed must be complete from the origin of the title deed or should be restricted
to 13 years or the last transaction which ever is higher. 13 years clause is for search
report/Non-Encumbrance Certificate. please clarify
Please refer IRMD LA circular 90/2021 and read with Law division circular 12/2022 on the captioned
matter. Complete chain of title deeds in original since beginning is required for creating Equitable
mortgage in favour of the bank.The search report should cover search of title/ encumbrances for a
period of 13/30 years. However, above proposition shall not be applicable to such cases, where last
transaction itself has been done before 13/30 years. In such cases, search report should cover search
of title/ encumbrances since the last transaction done
Reply as on : 30.11.2022, Reference : Law 12/2022
Product: Mortgage of IP
1. Is prior permission necessary from Circle Office for mortgaging residential house situated at
rural area? The loan is being sanctioned by the branch situated at Tehsil Head Quarter.
No such stipulation, but it has to be ensured that legally enforceable charge is created on the IP to
safeguard bank's interest.
Reply as on : 30.11.2022
Product: NEC
1. Whether NEC is required for pre disbursement and post disbursement of Loan under ODIP or
not for Loan of Rs.50.00Lacs.
In case Value of IP (to be mortgaged) is Rs. 1 crore & above - NEC from 2 different advocates on
panel one before sanction and the 2nd after sanction, but before disbursement is to be obtained. In
case value of IP is less than Rs one crore one NEC from panel advocate before sanction to be
obtained
2. Kindly provide circular number regarding NEC validity.
Please refer Law division circular 12/2022 and IRMD LA circular 90/2021
Reply as on : 30.11.2022
Product: Non Fund based Facility
1. one of our customer having a BG (5Lacs) Against collateral security but he has no Fund base
exposure. now he wants 2 more BG of 5 Lac each. now the question is whether it is mandatory
to have some fund base exposure to Open BG
Please refer guidelines as conveyed vide IRMD LA circular 48/22 and 73/21 Point 34 page 53 (Non
Fund Based facilities to Non-Constituent Borrowers)
Reply as on : 30.11.2022
Product: OD in salary account
1. If a salary person wants od in his salary account then under which scheme we can give him od
?
Please follow Retail Liabilities Business Div Circular No. 06/22
Reply as on : 30.11.2022
Product: ODIP
1. Sir, IN one ODIP loan that was sanctioned as per RBD(A) 32/19 for Rs 130.00 Lacs. At present
the loan can not be fitted to PNB Sampatti scheme. During FY 2019-20 the sales of the firm
reduced and borrower is unable to decrease the limit. Can we review the limit as per existing
limit?
The previous RBD (adv) scheme (refer RBD adv circular 88/2018, 61/2019) was also 'Overdraft on
monthly reducing Drawing Power (DP) basis', how can it possible that DP/limit was not reduced on
monthly basis.
Reply as on : 30.11.2022
Product: Officer on probation
1. Dear Sir, Are officers on probation authorised to process loans/do fasal bima on behalf of the
bank? Are they liable for any mistakes committed by them during probation?
Probation means they are being observed closely for taking a decision regarding their confirmation as
permanent officer. however, during probation, all the responsibilities of regular officers can be
assigned to them and they are responsible for their acts just like confirmed officers. However credit
proposal can be recommended by an officer on probation after getting cmplete training on credit
module
Reply as on : 30.11.2022
Product: Packing Credit
1. Defined packing credit account ?

Pre-shipment / Packing Credit means any loan or advance granted or any other credit provided by a
bank to an exporter for financing the purchase, processing, manufacturing or packing of goods prior to
shipment / working capital expenses towards rendering of services on the basis of letter of credit
opened in his favour or in favour of some other person by an overseas buyer or a confirmed and
irrevocable order for the export of goods / services from India or any other evidence of an order for
export from India having been placed on the exporter or some other person, unless lodgement of
export order or Letter of Credit with the bank has been waived.
Reply as on : 30.11.2022
Product: Partnership
1. Is Registration of Partnership firm is mandatory for a Cash Credit Limit

Though registration of partnership firm is not mandatory. But we should insist for registration of firm
while considering credit facilities. Unregistered firm suffers from many legal handicaps in recovering its
dues(as firm can not sue against the 3rd party) and to settle the dispute among the partners. So, it is
always preferable to take exposure on registered Partnership firm only.
Reply as on : 30.11.2022
2. Dear Sir, We have received a renewal application of Rs 50.00 lakh of a partnership firm M/s
Saree Sansar. Earlier there were three partners in the above mentioned account. But on the
death of one of the partner on 01.03.2020, his daughter is admitted in running partnership firm
with same assets and liabilities in the firm as per new partnership deed executed on
01.04.2020. Can we renew the same account or we have to close the above mentioned account
and then open the new one???
If partnership does not stand dissolved on the death of a partner and the Bank is satisfied with the
means of the surviving partners and no recourse is considered necessary against the legal
representatives of the deceased partner, the account can be allowed to continue with prior permission
of the sanctioning authority (2) On admission of a new partner, a letter should be obtained to the effect
that in consideration of the Bank's continuing the banking facilities, he/she agrees to be liable for the
amount due by the firm to the bank as on ____________ and also for future advances made from time
to time and is bound by the terms and conditions agreed to by the other partners.
Reply as on : 30.11.2022
Product: Partnership Firm
1. whether we can sanction loan to partnership firm without registered partnership deed kindly
guide us??
There is no prohibition but an unregistered firm suffers from many legal handicaps in recovering its
dues and to settle the dispute among the partners. So, it is always preferable to take exposure on
registered firm only.
Reply as on : 30.11.2022
Product: PDC
1. Is the legal compliance certificate required to be submitted in case of Covid-19 relief fund (10%
& 20%)to respective reporting office?
No, LCC is not required. With the introduction of PDC (Pre Disbursement Compliance) guidelines as
conveyed vide IRMD LA circular 22/21 (and 35/21) system of Legal Compliance Certificate has been
dispensed with. Besides PDC is waived for GECL Loan (Ref L&A circular o.118/2020 dated
26.06.2020 – Page-3 Bullet No.7). But in case of CECF facility PDC is required
Reply as on : 30.11.2022
2. IS PDC APPLICABLE ON SANCTION OF RELEASE OF IP BY ZOCAC II. CONDITION OF PDA IN
SANCTION OF RELEASE OF IP. NOT CLEAR IN LA 22/2021.
It is Pre disbursement compliance certificate (guidelines conveyed vide IRMD LA circular22/21 35/21)
as such it is applicable in case of sanction of credit facility is to be disbursed (PDC required when
sanctioned credit facility to be disbursed). However if the competent authority has stipulated such
condition in your cited case, it must be complied with
Reply as on : 30.11.2022
3. Referring L&A 22/2021 dated 29 Jan, page no.4, para 3.1, sl no.2 - In-Charge ; in case of
education loan of Rs 7.5 L sanctioned by PLP-RAM. 1. Is PDC to be compiled by GBB Head & to
be submitted to PLP RAM for clearance by concerned PDCO designated at RAM or 2. GBB
Head can clear PDC as loan is amount less than Rs 10.0 L. Please advise.
Please refer IRMD LA circular 22/21 and 35/21. For sanction up to Rs 10 lac, PDC shall be clared by
GBB Head.
Reply as on : 30.11.2022
4. as per l&a cir22/2021 dtd 29.1.21, pda concept was changed to pdc. cc limit was sanctioned on
28.1.21 through PNB LENS. please guide whether I request for pda from CO or move with PDC.
This circular is about pre disbursement compliance. Sanction is OK but guidelines are discussed for
the compliance of the terms and conditions before disbursement. In our opinion , PDC should prevail.
Regards
Reply as on : 30.11.2022
5. If any branch sanctioned BG against 100% bank deposit for the amount of Rs.50.00lakh which
is under branch power of GBB. Now PDA will be cleared by Circle office or PLP. Please clarify.
In respect of GBB sanctioned cases, PDC shall be cleared by Branch Incumbent. Please refer IRMD
LA circular 22/21 and 35/21
Reply as on : 30.11.2022
6. Who will be the PDC clearing authority if loan amount is below Rs10.00lakh however
sanctioned by PLP RAM. Education loan of Rs7.25 lakh sanctioned by PLP RAM who will clear
the pdc?"
Upto 10.00 Lakh/GBB sanctioned cases, PDC to be cleared by Branch Incumbent. Pl.Take reference
of LA Cir.No-22/21 Dt-29/01/2021.
Product: Personal Guarantee
1. Inform guidelines for giving personal guarantee by the officer staff. whose permission is
required
Please refer HRD CIRCULAR NO. 842/2020 dated 19.09.2020 'No officer employee shall, in his
individual capacity (v) Guarantee in his private capacity the pecuniary obligations of another person or
agree to indemnify in such capacity another person from loss except with the previous permission of
the competent authority'
Reply as on : 30.11.2022, Reference : HRDD 842/2020
Product: Personal Guarantee by officer
1. Kindly provide circular/letter in regard of, if any employee wants to be co-borrower/guarantor

for credit facility from other Bank.
No Officer can Guarantee in his private capacity the pecuniary obligations of another person or agree
to indemnify in such capacity another person from loss except with the previous permission-of the
competent authority, [clause 15(v)]of PNB OFFICER EMPLOYEES'(CONDUCT) REGULATIONS,
1977---Pl.Take reference of HRDD Cir.No-62/2002--Dt-24/01/2002.
Reply as on : 30.11.2022
Product: PLP
1. Sir Kindly guide us above 1 crore who will do post sanction work(Documentation) Branch or
RAM
If loan sanctioned by PLP(RAM) than (Documentation) Post Sanction work will be done by BRANCH
(GBB).Pl.Take reference of Mission Parivartan Div.Cir.No-8/20 Dt-18/05/2020 Page 8 of Operational
Guide.
Reply as on : 30.11.2022
2. who will recommend proposal to ZO in case it exceeds PLP power, PLP head or CAC
commettee
PLP Head in individal capacity should recommend the credit proposal in case falls under higher
authorities power.
Reply as on : 30.11.2022
Product: PMS
1. Who will draw PMS where mcc not established and RAM/ iRAM is working as mcc
Please refer IRMD (Risk) circular 31/2020 on the matter. In case of PLP-RAM, Post sanction
supervision/follow up, monitoring is with GBB as such GBB should draw PNB sajag
Reply as on : 30.11.2022
Product: PNB CECF
1. Please Clarify:- Whether the existing outstanding in PNB-CECF facility (DL/OD) shall be
continued till its liquidation or it can be clubbed with existing Cash Credit facility of the
borrower at the time of regular renewal of the facility?
PNB CECF facility was extended to meet temporary liquidity mismatch due to COVID 19 pandemic
and the facility was over and above the assessed working capital requirement. In view of the above
the facility can not be clubbed with the need based assessed working capital facility till the liquidation
(even at the time of renewal of WC limit) .
Reply as on : 30.11.2022
Product: PNB LeNS
1. What is the basic purpose of PNB LenS? I am from clerical cadre and only staff in branch with
the branch head, therefore, my PNB LenS user ID and password is created. I do not have any
idea about PNB LenS. The branch head uses my user ID and password to enter something in
the LenS portal. What does it actually imply? What is entered in LenS portal? Will there be an
issue if I do not know what is entered with my user ID and password in LenS portal? Request to
please reply urgently
Please read Mission Parivarton Division circular 09/21,10/21,11/21 & 12/21 and subsequent circular
on PNB LenS
Reply as on : 30.11.2022
Product: PNB LeNs
1. Pnb lens portal has been implemented in which date for processing of loan
Bank has started development /customization of an IT based solution i.e. PNB LenS – The Lending
Solution for loan management. This system is implemented for all kind of loans (MSME, Agriculture,
Retail and Other Credit. Please refer IRMD LA circular 48/22 alongwith various circulars issued from
time to time on PNB LesS.
Reply as on : 30.11.2022
Product: PNB Sampatti Scheme
1. In case of renewal under existing scheme EOBC OBLS where PNB Samapati can not be
considered. please clarify regarding Circuilar applicable for processing fees, ROI, other
charges.
1-Please refer MSME circular 89/2020. All the existing accounts under different schemes with all the
amalgamating Banks shall continue with existing terms and conditions as per sanctioned terms of the
respective Banks till its liquidation/closure. However, while review of the accounts efforts should be
made by the sanctioned authority to fit the loans proposals with the new products of the Bank. All the
existing accounts sanctioned under different schemes of PNB1.0 / e-OBC/ e-UNI shall continue with
existing terms and conditions as per sanctioned terms till its liquidation/closure. Sanctioning authority,
as per the delegated loaning power will continue to renew/review the limits on existing terms &
conditions. 2-Since OBLS scheme basically a loan against property scheme. We are of the opinion
that processing fees should be charged as applicable in case of PNB Sampatti scheme. However
binding clarification be sought from owner division through proper channel.
Reply as on : 30.11.2022
2. In reference to Cir no L & A 103/ 03.06.2020, L & A 100/ 02.06.2020 , L&A 160/ 27-08-2020, kindly
clarify whether OD LIMIT UNDER PNB SAMPATTI SCHEME OF RS.50.00 LAKH CAN BE
SANCTIONED TO MANUFACTURING AND TRADING UNITS OF GEMS AND JWELLERY. As
above L & A cir no 100 and 103 ristricts but L & A cir no 160 allows the same. Kindly guide us
in the matter.
Please refer MSME circular 15/22; IRMD LA circular 132/2020 (conveying guidelines in respect of
PNB Sampatti scheme),'Business entities dealing in Gems & Jewellery/ Software/ IT Enterprises can
avail credit facility under the Scheme. Further restriction as mentioned in IRMD L&A circular 103/2020
dated 03.06.2020 shall not be applicable if loan is given to trading activities of that segment. As such
PNB sampatti loan is permitted to only trading unit dealing in Gems and Jewellery. Further please also
refer IRMD LA circular 173/22.
3. As per PNB SAMPATTI Scheme, the facility can not be granted to the entity enjoying Cash
Credit facility. Please clarify whether it means CC from our bank or from banking system.
Whether we can sanction ODIP to the borrower having Cash Credit facility with other banks
under Multiple Basnking arrangement with separate securities.
The spirit of the restriction seems that any entity enjoying regular working capital limit in the form of
CC should not be sanctioned loan under PNB Sampatti, and that should include CC from other banks
also.
Reply as on : 30.11.2022
Product: Post Sanction
1. can we renew Mudra loan and CC loan Limit Below Rs 2.00 Lakh Thru e-Renew Vide MSME Cir
25/21 .
Yes, You can renew the above mentioned Loan as Per MSME Cir.No-25/21.
Reply as on : 30.11.2022
2. A Housing Loan has been sanctioned by PLP of Rs.114 Lakhs. The third co borrower of loan in
general public scheme is staff. Property to be mortgage is in name of first two borrowers i.e.
father & mother of staff (3rd co borrower). EMI is to be deducted from 1st co borrower account.
Is PDA to be submitted by branch in this case?
PDC guidelines as applicable to public loan schemes will be applicable as this can not be categorised
as Staff Loan.
Reply as on : 30.11.2022
3. Dear sir We have one kcc account pending for renewal. When I'm drawing cibil of customer. it
shows this kcc acc account in sma in cibil history and now this account is showing standard.
Please guide if we can renew this account within branch power.
Pl.Take reference of LA Cir.No-15/21 Dt-15/01/2021.Renewal / review shall be considered by the
respective sanctioning authorities based on proper Justification/ further course of action as deemed
appropriate.
Reply as on : 30.11.2022
4. Kindly provide detailed guidelines for unit visit inspection frequency
5. As per L&A 138/2020 dtd 29th July 20, point no 2.1--branch head can permit extension in
validity of sanction through short review upto three months subject to certain terms &
conditions. Clarification required - Can branch head can permit extension in validity of
sanction through short review even in sanction which is falling other wise in the discretionary
powers of higher authorities ( e.g RAM, MCC, ZO, HO)?
1-Please refer IRMD LA circular 117/21 wherein detailed guidelines and Authority for 1st Extension in
Validity of sanction has been conveyed.
6. In GECL account Covid-19 relief fund "END USE VERIFICATION" or Invoice/Bill to be require or
not? Please guide us.
1-Purpose of the GECL facility is to facilitate MSMEs to meet their operational liabilities and restart
their business. Disbursement from GECL facility is to be made by crediting working capital limit
account. GECL facility is to be secured by way of Extension of Charge (shall rank parri passu charge
with the existing limit) on entire present and future current assets of the firm/ company shall be done.
2- In view of the above, as no new assets/security from the GECL Loan amount is to be created/being
financed , as such no issue of direct end use verification arises. However security verification of all
existing securities will continue to comply with in terms of extant bank guidelines.
Reply as on : 30.11.2022
Product: PPF
1. Pls provide circular for loan against ppf

Please follow GBD Cir. No. 87/2019 dated 30.12.2019 respective guidelines are as under:-LOAN
FACILITY:- Form – 2 (Annexure- II)
Reply as on : 30.11.2022
Product: Pre Sanction Appraisal
1. IT IS NO WHERE MENTIONED FOR ITR REQIREMENT OF HOW MANY YEARS OR IN WHCICH

SCHEME CODES IT CAN BE WAIVED OR SANCTION LIMIT UP TO WHICH IT CAN BE WAIVED
In consolidated circulars of respective retail lending schemes, it is mentioned ITRs for how many years
are to be considered.
Reply as on : 30.11.2022
Product: Pre sanction visit
1. Where I can find post sanction unit visit report format.

Product: Processing fee
1. Do we have to charge 1/4 of process fee for 1st review {i.e. for 3 months} of working capital
limits ? Kindly guide as in circular irmd 93/2020 I am unable to understand
Please refer IRMD LA circular 207/21 Point no 3.4 Page 16 of 95 and 63/22
Reply as on : 30.11.2022
2. According to Circular L&A 70/2021 dated 13.04.2021, it says "Relaxation in processing fees in
fund based advances and upfront fees in term loans backed by liquid security as collateral
security". Is this Relaxation of Processing/Upfront fee is applicable to all Gold loans? (As per
PSLB 59/2012 dated 09.11.2012, PNB AGRI Gold loan scheme, GOLD is considered as LIQUID
Security)
No. No such relaxation is applicable on various gold loan scheme. Gold is not considered as liquid
security.Liquid securities are FDR, NSC/KVPs/Insurance Policies. More over Gold loan scheme gold is
held primary security whereas relaxation is permitted in case of collateral security.
Reply as on : 30.11.2022
3. PLEASE REFER THE CIRCULAR ON THE FOLLOWING:- 1. THE PROVISION OF PROCESSING
FEES AND DOCUMENTATION FEES FOR OVERDRAFT LOAN AGAINST LIC POLICIES. 2.THE
PROCEDURE FOR REVERSAL OF PROCESSING FEES AND DOCUMENTATION FEES
DEDUCTED WRONGLY FOR OVERDRAFT LOAN AGAINST LIC POLICIES.
1- Processing Fees and Documentation charges are not applicable/to be charged in case of advance
against LIC Policies 2-. Power for refund are to be exercised in accordance with IRMD LA circular
28/22 Page 105 of 136.
Reply as on : 30.11.2022
4. Annual Processing Fees is collected in an account for FY 2021-22. Borrower has availed limit
till June 2021. Now borrower is requesting for refund of processing fees of remaining amount.
Can we refund processing fees of 9 months? It is not mentioned in IRMD_LA Cir no 93/2020
There is no guidelines for refund of proportionate processing fees in case of cancellation of limit/credit
facility during the financial year. Refund of processing fees is not permitted in such case
Product: Project Finance
1. Is any guidelines/circular is prevalent which dictates how much Margin to be obtained in case
of any credit facility such as In Project Loan, how much margin should for Land/Building/P& M
etc
Margin/contribution is part of the project cost which is to be inducted on the part of the
promoters/owners. It is also a sort of safety margin on the charged securities to the bank. In a project,
promoter contribution is decided keeping in view the risk involved, safety, type/nature of security,
Nature of the credit facility, guidelines of specific credit scheme and availability of the funds. Normally
margin is considered from 25% to 40% keeping in view all these aspects in various credit facilities.
Minimum Margin on various types of advance has been advised vide IRMD LA 81/22
Product: Proprietory firm
1. can a proprietorship firm change its proprietor and continue same current and cash credit
account. Example a father has transferred its proprietorship to his son by way of change in
GST registration.
The existing credit facilities in favour of the firm should be got adjusted and respective loan account
should be closed in case of change in Proprietorship. Fresh credit facilities may be considered on
merits in favour of newly constituted Sole Prop firm for which new loan account to be opened.
Reply as on : 30.11.2022
Product: QRS
1. What is threshold limit for QRS reporting and whether it is prevailing or discontinued.
QRS system is prevailing please refer IRMD LA circular 157/2020 Point No 6.5 page 96. QRS is
applicable in accounts having limit of Rs. 20 lacs and above and upto Rs. 1 Crore.
Product: Rate of Interest
1. what is master circular no for change interest rate from mclr to rllr
Pl.take reference of Loans and Adv.cir.No-139/20 Date-27/07/2020.
Reply as on : 30.11.2022
2. in interest rate changed from MCLR to RLLR than conversion fee in retail loan like housing
loan completely waived
Please follow L&A Cir. No. 139/2020 where it is written that onetime services charges of 0.50% of the
loan outstanding in TL and sanctioned limit in demand loan viz. CC/OD etc. subject to maximum of
10,000/- plus GST as migration charges, have been waived for Switchover to RLLR from existing
MCLR/Base Rate/BPLR linked ROI.
Reply as on : 30.11.2022
Product: Real Estate
1. Dear Sir/Madam, Kindly let us know the Circular for funding Real Estate Contractors for
construction of Residential Flats.
Real Estate Sector being a sensitive sector there is certain overall exposure ceiling for real estate
sector. Prior administrative Permission of higher authorities is required in such advances. No loaning
power is vested up to field level. Please refer IRMD LA circular 28/22,48/22, 157/2020. Please refer
following circular for detail guidelines while considering credit facility for construction of residential flats
:- 118/27.10.05 118/11.09.07 124/01.10.09 62/28.06.10 81/08.07.11 93/25.08.11 131/31.12.11
63/31.07.12 79/04.07.13 93/22.08.13 74/02.09.15 18/28.02.17 20/15.03.18 26/13.03.19 131/30.11.19
and circular letter 01/2018
Reply as on : 30.11.2022
Product: Recall Notice
1. Power to recall any limit/loan vested under BO/CO/ZO/HO ?

Sanctioning authority under whose vested power the account falls should take such decision.
Reply as on : 30.11.2022
Product: Recommendation
1. Is there any policy for recommending officer, that upto what amount Scale II officer recommend
the staff loans in admin office.
There is no amount/limit ceiling for officials to recommend a credit proposal. A bank official
(irrespective of scale) who has processed and appraised the credit proposal in terms of the applicable
extant bank guidelines can recommend the proposed credit facilities irrespective of amount.
Reply as on : 30.11.2022
Product: Recovery of overdue
1. Does bank not have any right to recover money from customer account which credited into it
under some govt scheme like social security schemes like pension, PM kisan money credited
under any other govt scheme under right to set off
Under no circumstances, the money transferred from PM-KISAN Scheme should be adjusted against
any outstanding loan. This money is meant for specific purpose and cannot be made available for loan
adjustment.(SASTRA DIVISION CIRCULAR NO. 26/2021
Reply as on : 30.11.2022, Reference : Sastra Div 26/21
Product: Red Flag branches

1. What is the guideline for removal of red flagging of a branch.
Please follow MSME & MID CORPORATE DIVISION CIRCULAR NO. 10/2021 dated 06.02.2021
Reply as on : 30.11.2022
2. As our branch is red flagged ; how to sanction a new loan?
Please refer MSME circular 10/21 vide which it is advised that Red Fagged Branch should referred
good cases to next higher level of authority for sanction. Please also contract your controlling office for
further instruction/guidance in this case
Reply as on : 30.11.2022
3. Refer circular for declaring a advances under red flagged category or under fraud
CRMD CIRCULAR NO: 04/2021 dated 22.01.2021
Reply as on : 30.11.2022
Product: Rejection of credit proposal
1. As per guidelines, all rejected proposals to be entered in portal. please inform the portal IP
address related guidelines for creating userids
Please refer IRMD LA circular 213/2020 on the matter and contact your controlling office for needful
further action
Reply as on : 30.11.2022
Product: Relaxation in
1. sir kindly inform us that the cash handling and NEFT/RTGS charges waiver are for financial
year or calendar year.
Waiver, wherever prescribed, is given as a %age of the normal charges. So, there should be no
confusion about the period of waiver. Besides, in banking, 'year' normally means 'financial year' unless
and until 'calendar year' is mentioned. Please revisit and elaborate your query.
Reply as on : 30.11.2022
Product: Relaxation in credit charges
1. Power for waving 100% Review charges in ODIP limit? Please tell circular number.
Please refer IRMD LA circular 173/22 chapter 13
Reply as on : 30.11.2022
Product: Relaxation in no credit charges
1. Sir as per RBD(R) 29/2020, Circle head is the competent authority to relax cash handling
charges. please guide as who will recommend the cash handling proposal to CO for 100%
relaxation in cash handling of the account linked with MCC.
As the accounts falls under MCC vested loaning power. MCC CAC shall recommending the proposal
for waiver of Non credit charges to the competent authority
Reply as on : 30.11.2022
Product: Relaxation in Non credit charges
1. sir since the relaxation in cash handling in working capital limit is for Financial year and if we
have sanctioned a relaxation say in the month of may as such does this sanction is applicable
to whole financial year or for remaining month in FY. if not then whose power is to reimburse
the cash handling charge already levied in the months April. further if the sanctioning authority
is ZO then can lower office sanction cash handling relaxation in working capital account.
1-Competent/Sanctioning authority, while permitting relaxation/concession shall clearly stipulate
beginning & expiry date of concession. Discretionary powers to permit waiver/ relaxation in non credit
related service charges is conveyed vide RBD (Resources) circular No 29/20. 2-The references for
relaxation in service charges should form a part of the loan proposal and thus approved by the
concerned sanctioning authority in terms of their vested powers. However, on business
considerations, the relaxations may be permitted by various authorities as per their vested powers
which should be duly incorporated in the next renewal/review proposal. Please refer IRMD LA circular
28/22
Reply as on : 30.11.2022
Product: Release of Collateral secuity
1. Please inform the authority who has the power to release/substitution of collateral security
1- In terms of the IRMD LA circular 28/22 Point 5.18 page 53 of 136
Product: Renewal of WC limit
1. 1% PENAL INTEREST IS TO BE CHARGED ON FUND BASED OUTSTANDING AMOUNT FOR

NON SUBMISSION OF RENEWAL PAPERS.HOWEVER IN THIS COVID PANDEMIC,WE ARE NOT
ALLOWED TO CHARGE ANY KIND OF PENAL INTEREST TO THE CUSTOMER.IN THIS CASE,IF
THE CUSTOMERS FILES A COMPLAINT TO THE RBI,WHO WILL BE RESPONSIBLE.PLEASE
CLARIFY"
1- Field functionaries to recover the charges, ROI strictly according to extant bank guidelines.
Guidelines in respect of charging of penal interest in case of Extension in validity of sanction due to
non submission of complete renewal paper or any other reason on part of the borrower has been
conveyed vide IRMD LA circular 117/2021 Point No 4.9 page. We should ensure compliance of the
guidelines meticulously.
2. The party has availed CC limit from eOBC branch amount Rs.20.00 lac and full loan amount
covered under CGTMSE guarantee under OBC Uttam Vyapri Scheme. The loan a/c has come to
us for renewal. Please guide us that we have renew the account under PNB Vyapar scheme for
full vale of loan covered under CGTMSE scheme because the party is not agree to give any
collateral security.
1- In terms of MSME circular 27/22, under PNB Vyapaar Scheme, collateral security of value at least
equivalent to the loan amount is required. As such in cited case credit facility can not be extended until
we obtain required collateral security. Further to add that Vide MSME circular 27/22, a new scheme -
'MSME PRIME PLUS' has been introduced by consolidating various scheme including PNB Vyapaar
scheme requiring 75% collateral security in case of financing trading activity 2-However is not
conveyed that all the existing accounts sanctioned under different schemes of PNB/e-OBC/e-UBI shall
continue with existing terms and conditions as per sanctioned terms till its liquidation/closure.
However, while Renewal/ Review of the accounts, efforts should be made by the sanctioning authority
to fit the existing loan accounts with the new products designed for the amalgamated entity (MSME
circular 68/20)
Product: Renwal
1. Dear Sir, One of our loan account was earlier sanction in CC general scheme as the total
exposure of the customer was above 10 lac and also there is 100% security as a FD and LIC
policy as a collateral security and now the exposure is come down to below 10 lac due to
decrease in the outstanding in term loan, so at a time of renewal of c.c we have to renew in pnb
lens under which module i.e under mudra scheme or under msme scheme cc facility of a
customer was 6.00 lac term loan 3.90 lac
As the original total sanction amount of credit facilities is above Rs 10 lac, it does not falls under
MUDRA scheme. In view of the above credit facility should renewed under MSME scheme (not Mudra)
module
Reply as on : 30.11.2022
Product: Reschedulement
1. Sir A Dairy unit of Rs.17.50 crore sanctioned on 19.03.2019 under Power of Circle office now
the proposal moved to ZOCAC I. The proposed COD extension is for 23 months. Please convey
the power of COD extension, please.
1- In terms of IRAC norms as conveyed vide Sastra Div circular 23/2022, Deferment of DCCO and
consequential shift in repayment schedule for equal or shorter duration (including the start date and
end date of revised repayment schedule) will not be treated as restructuring provided that: a. The
revised DCCO falls within the period of two years and one year from the original DCCO stipulated at
the time of financial closure for infrastructure projects and non-infrastructure projects (including
commercial real estate projects) respectively; and b. All other terms and conditions of the loan remain
unchanged. These will be treated as standard assets in all respects and they will attract standard
asset provision of 0.40 per cent.
Reply as on : 30.11.2022, Reference : Sastra Div 23/2022
Product: Resolution Framework 2.0
1. For implementation of RESOLUTION FRAMEWORK 2.0 FOR COVID-19-RELATED STRESS , is

there any role of credit information report We have to extract CIR or not? And what to note
down in the CIR?
Yes, in terms of IRMD LA circular 91/2021 under Eligiblity criteria for business loan ' The credit
facilities / investment exposure to the borrower was classified as “Standard’ by the lending institution
as on March 31, 2021.(Sanctioning authority to check the CRILC/CIR reports as on 31.03.2021 '
2. The account was restructure under resolution framework 1.00 . Now , As per restructuring
framework 2.00 can we restructure the account again?
In terms of the guidelines Borrower who has availed Restructuring under Resolution Plan 1.0, cannot
avail all benefits under Resolution Framework 2.0, but he is eligible for Convergence i.e if the
resolution plans had permitted no moratoria or moratoria of less than two years and / or extension of
residual tenor by a period of less than two years, lending institutions are permitted to use this window
to modify such plans only to the extent of increasing the period of moratorium / extension of residual
tenor. The overall caps on moratorium and / or extension of residual tenor granted under Resolution
Framework – 1.0 and this framework combined, shall be two years. He can also avail relaxations in
working capital assessment as per banks extant guidelines
3. Whether in GECL, account may be restructured by providing the borrower with 12 months
moratorium along with capitalisation of the interest?
Yes, account may be restructured subject to fulfillment of other eligibility criteria under this scheme.
However, GECL facility cannot be considered for restructuring under the scheme. Further, the
requirement of restructuring in addition to moratorium be assessed meticulously.
4. Kindly guide whether the same sanctioning authority can restructure any Cash Credit account
in which renewal has been done by the same sanctioning authority?
Yes, can be restructured by the same authority in case of renewal, under the scheme. In terms of
IRMD LA circular 91/2021 point No 10 4 b) Resolution of account within one year of first sanction/
enhancement in WC or sanction of term loan shall be approved by next higher authority. However
GECL sanctioned if any shall not be considered as enhancement for this purpose
5. What are the required documentation to be executed for restructuring by way of WCTL, CFITL
loan under Resolution framework 2.0 without any additional funding. ?
Please refer IRMD LA circular 91/2021 FAQ 6 page 30 (of 87) where detail guidelines in respect of
documentation is conveyed.
Product: Review of Term Loan
1. Please confirm whether annual review of term loan is required where the Term loan was
sanctioned for Rs.2.50 crore but now o/s of Rs.91.50 Lakhs. Since the o/s exposure has come
down below Rs.1.00 crore will it still be mandatory to review the term loan?"
All Term Loans, other than retail loans, with sanctioned limit of 2crore & above needs to be reviewed
annually. Please refer IRMD LA circular 88/2022
Product: Risk Rating
1. we have conducted a PNB TRAC rating of borrower of exposure of Rs. 89.98 Lakhs (Cash
Credit of Rs. 20.00 Lakhs & TL of RS. 58.50 Lakhs)under small loans model on 14.10.2020 on
ABS 31.03.2020. Now borrower is further availing Term loan of RS. 2.5 lakhs. Can PNB TRAC
rating is to be evaluated again?
No, the existing rating is still valid.
Reply as on : 30.11.2022
2. Sir/mam, How to get internal and external risk rating? Any circular regarding this?
Please refer IRMD-Risk circulars 37/2019, 03/2020, 21/2020,21/22,29/22,30/22 ; 31/22 and LA
circulars 157/20,02/21,03/21,22/21,03/22,28/22, 48/2022,56/22, 88/22
Reply as on : 30.11.2022
Product: RTI
1. Whether copy of Proposal Note for original sanction / review, copy of minutes of meeting of
sanctioning committee, copy of internal credit rating assessed, copy of circulars / guidance
note for review of credit facilities, fixing rate of inerest, spread carged / changed / altered
(power & circumstances), conessions given by competent authority, can be provided to
Promotor / Director of Pvt. Ltd. Company under The Right to Information Act, 2005?
Friend, replying to RTI queries is the prerogative of CPIO of the bank and not the individual offices.
CPIO is knowledgeable enough to decide what internal information can be shared with RTI applicant
or not. If you receive any RTI query, simply forward it to the CPIO of your administrative area (which
generally is the Law officer of the circle office) and he will guide you what information to be provided to
CPIO. CPIO will respond to RTI applicant, not your office.
Reply as on : 30.11.2022
Product: Save Risk
1. AS per bank prescribed bank guidelines, branch have to obtain ROC search report and related
data of company from MCA site. Whereas bank has introduced new tool named SAVE RISK,
where we can extract all data related to company including financial statement. please clearify,
whether report extracted from save risk protal is sufficient for due diligence or we have to
obtain reports from CA/CS viz. ROC search report, financial data and other company related
data.
Guidelines related to pre sanction credit appraisal and due diligences has been conveyed vide IRMD
LA circular 157/2020,88/22 which are still operative/not superseded . Kindly ensure strict compliance
of these guidelines.
Product: Security
1. Can be give loan to borrower against pledge of Met life insurance policy
Yes, Please refer IRMD LA circular 83/20 Poit No 6 page 4 wherein detail of private life insurance
companies approved for financing has been given
Reply as on : 30.11.2022
2. can coroporate guarantee of a company be taken for loan to its associate or allied concern?
Please quote latest circular
Yes, (subject Memrandum of Article permit for the same) on merits can be accepted. Please refer
IRMD LA circular 46/2022 wherein Detailed guidelines for accepting/obtaining of corporate guarantee
has been conveyed. Please also refer 157/2020,219/2020
Product: Service charges
1. Pl refer circular no. which allows concession in Rtgs neft charges to borrower, who has been
availing OD ag FDR facility.
Please refer RBD (Resources) circular 29/2020 dated 15.04.2020
Reply as on : 30.11.2022, Reference : RBD 29/2020
2. What is Ledger Folio charges in loan account. How it is calculated.. pls guide
Please refer IRMD LA circular 207/21 Point No 1.3 pagePage 48 of 95 for detailed guidelines in this
regard
3. Please clarify whether inspection charges are to be recovered for all accounts or are there any
exemptions/ guidelines?
In general , We have to recover Inspection Charge in all a/cs.For Charging as well as exemption
Pl.take reference of LA Cir.No207/21 and PSLB/FARM Credit Cir.No-32/16
Reply as on : 30.11.2022
4. what is frequency of inspection charges against bank finance which is collateral secured and
out of bank finance security ie stock/moveable security/ fixed security please provide related
circular
Post Sanction follow up--Inspection of Collateral Securities Pl.take reference of LA Cir.No-41/2022.For
Inspection Charges Pl.take reference of LA Cir.No-207/21
Reply as on : 30.11.2022
5. A party is availing TL under consortium led by PNB in Sept 2017. The project was completed
and commercial production started during July 2019. In this case whether lead bank charges is
applicable or not for Fy 2020-21 and onwards?
Pl.Take reference of Loans and Adv.Cir.No-31/20 Dt-26-03-2020---Charging of Fee by Lead Bank.
Please further refer LA 207/21 for applicable charges
Product: Short Review
1. What are the guidelines regarding charging of penal interest in the case of Ist review and 2nd
review of CC & OD limit
Please refer IRMD LA circular 117/21, 73/2022
Product: Signature in Vernacular
1. ()
1-All loan documents, including guarantees executed by illiterate persons should be supplemented by
a certificate signed by the Incumbent Incharge and an independent witness (Format book of instruction
chapter 10-Documentation Annexure-II and IRMD LA circular 39/21 Appendix-II ). 2-In case
documents are being executed by Borrower, who know only one of the Vernacular/Regional
Languages, In such cases, Incumbents Incharge should supplement the documents by a certificate
(Format IRMD LA circular 111/2021 page 5)
Reply as on : 30.11.2022
Product: Sole Proprietorship Firm
1. can we takeover loan from a bank where business is established in 2013 by proprietor A and
proprietor A is died in 2020 now his wife B becomes the proprietor and business continuity did
not affected. Can we takeover as business is running successfully and condition for existence
of business for 3 years is also complied. Need clarification on the point whether takeover can
be done where earlier proprietor is dead and his business has been taken over by other
person.
No, we should not. First of all please advise the party to get the relevant changes (related to change of
Prop) in the record of Axis bank. Let the Axis bank allow credit facility in favour of the Prop Firm in
which wife is Prop and thereafter consider for take over in terms of IRMD LA 34/22. In my opinion
existing credit facility (in favour of the firm Owned by deceased has to be got adjusted ) and fresh
credit facility in favour of newly constituted Firm in which Prop is wife may be considered on merits in
terms of extant bank guidelines and compliance of take over guidelines
Reply as on : 30.11.2022
Product: solvelncy certificate

1. Whether on issueing solvency certificate the proof of beneficiary is required or not.please
guide
I understand, by beneficiary you mean in whose favour solvency certificate is to be issued. Our reply is
no it is not required, solvency certificate may be issued as 'Whomsoever is may concern'
Reply as on : 30.11.2022
Product: Solvency Certificate
1. what is the procedure to issue solvency certificate

Please follow L & A Cir. No. 36/2021 and 160/21
2. What menu has to run in cbs for issuing solvency certificate. Can a red flaged branch also
issue a solvency certificate.
Kindly refer IRMD LA circular 36/21 and 160/21. No provision to issue system generated solvency
certificate.
Reply as on : 30.11.2022
3. sir please guide what is the validity of solvency certificate issue by us as no such mention in
IRMD LA 100/11 and 130/20
There is no Validity Period of Solvency Certificate. Please refer IRMD LA circular 36/21,160/21
Reply as on : 30.11.2022
Product: Staff Loan
1. Dear Sir/Madam Is it permissible a staff can apply loan under staff scheme from other branch
where he is not posted. Plz guide.
In general Staff can apply Loan under Staff Scheme from the Branch/Office/Verticle in which the staff
posted presently.Pl.take reference of Loan and Adv.Cir.No- 173/22 chapter 12
Reply as on : 30.11.2022, Reference : RAD 63/22
Product: staff loan
1. STAFF CLEAN OD CAN WE CONSIDER OTHER INCOME (RENTAL)IN ADDITION TO SALARY

FOR CALCULATING ELIGIBILITY FOR SANCTION OF CLEAN OD TO STAFF.
No
Reply as on : 30.11.2022
Product: Staff Loan
1. I have availed 2 staff housing loans as per details below: 1. 12 Lac in 2010 for construction of
house 2. 38 Lac in 2018 for purchase of flat Total 50 Lac Presently my limit under staff housing
is 80 Lacs. Now I want to sell of the house constructed in 2010 which is of 800 Sq Feet and
have a bigger house with the sell proceeds of the said house (after fully pay of the staff loan)
and 30 Lacs of staff housing loan (remaining limit). Is it possible or I have to take lone in public
scheme?
Please refer HRDD 866 (point no 22),871, which is as under:- Substitution of security may be allowed
by the sanctioning authority on merits of individual case such as on medical grounds; the house is in
dilapidated condition; the house is not suitable as per the status of the officer/ employee; the employee
has to change his place of residence due to employment of his children, etc., subject to the following
stipulations:
Reply as on : 30.11.2022
2. there was a circular which provided for interest free two wheelar loan to staff who joined bank
before1989, kindly provide the circular no /circular and is it applicable in case of officers now
All the guidelines related to staff vehicle loans are consolidated now in HRDD 821/2020, 872/22
Reply as on : 30.11.2022
3. Will Bank and Govt employees covered under NPS be treated at par with pensioners for
repayment purposes for housing loan, I.e. repayment upto 75 years of age
If your query is in respect of our staff member please refer HRDD circular 871/22. In case of Public
(other than staff) please refer scheme specific guidelines.
Reply as on : 30.11.2022
4. sir, if a staff member has availed car loan under public category can be converted into staff
scheme afterwards.initially the loan was repayable in 7 years. now on conversion to staff
scheme will repayment be 15 years from initial sanction of public scheme or 15 years from
today on conversion of scheme.
Yes. Please refer to HRDD 821/2020,835/20,838/20,872/22 for details.
Reply as on : 30.11.2022
5. SIR/ MADAM as per the circular no. 61/21 dated 07.04.2021 "All staff loans of staff posted at
GBBs, that fall beyond the power of the incumbent of the respective GBB shall be processed
by the Incumbent of the said GBB and recommended to the mapped PLP, to be sanctioned by
the PLP Head as per vested loaning powers." Does the sanctioning authority lies with segment
head or PLP Head (Incumbent of PLP)? please guide us accordingly.
As per captioned circular it is to be sanctioned by PLP Head as per vested loaning powers.
Reply as on : 30.11.2022
6. One of our staffs wants to avails personal loan. He has already availed staff od limit. Please tell
us whether he is eligible for personal loan or not if yes then under public scheme or staff
scheme & upto what extent.
Personal Demand Loan Scheme for Employees is discontinued .(HRDD CIRCULAR NO. 833) He may
take personal loan in public scheme on same term and condition as of public.
Reply as on : 30.11.2022
7. if staff is already availed one time bike loan car loan and housing loan and closed the account
can he again avial the same ?
It is possible subject to meeting guidelines and eligibility criteria. Please refer to circulars HRDD
866/21, 871/22 and 821, 838/20,872/22
Reply as on : 30.11.2022
8. two staff members, both branch incumbents, husband and wife have applied for housing loan
of Rs. 130.00 lakh under staff housing loan scheme. please guide whether a single loan of Rs.
130.00 lakh (Rs. 65 Lakh +Rs.65 Lakh) may be sanctioned by PLP head(Scale IV).
1- In case of staff Loan loaning power is to be exercised in terms of IRMD LA circular 28/22 chapter
12. 2- Regarding both Husband and wife working in the bank guidelines are well explained vide HRMD
circular 866 '......if both husband and wife are working in the bank then besides clubbing their income,
the eligible quantum of loan in their individual capacity may be clubbed to arrive at the loan amount
subject to satisfaction of sanctioning authority in respect of repayment. However, for the purpose of
computing the quantum of the loan, monthly salary of both of them will be considered together and
both of them are to execute the......'
Reply as on : 30.11.2022
Product: Staff Loans
1. Can Staff Housing loan may sanction beyond their available limit?
Housing Loan under staff Scheme has to be sanctioned within the eligible limit during the entire life
Reply as on : 30.11.2022
2. 8year old car purchase staff car loan eligible
No,2nd hand Car not more than 5 years and free from all encumbrances are allowed.(HRDD
CIRCULAR NO. 821/2020,835/20,& 872/22)
Reply as on : 30.11.2022
3. Is it possible for staff loan sanctioned by a Branch Head, account opened & disbursed by
another branch. is there any Circular/Guidelines regarding this.
If the loan has been sanctioned by a GBB head in favour of a staff, it should be disbursed from the
same branch unless and until there is a jsutifications / compelling reason for the sanctioning branch to
get the disbursement from other branch
Reply as on : 30.11.2022
4. A STAFF WANTS TO AVAIL LOAN AGAINST FDR.PLEASE MENTION RATE OF INTEREST FOR
THIS LOAN AS THE SAME HAS NOT BEEN CLEARED IN L&A Cir. 39/2021....
Please follow HRDD 763/2017 and IRMD LA circular 39/21
Reply as on : 30.11.2022
5. As per HRDD Circular No 820/2020 dated 27.03.2020 Cost of Project will include stamp duty &
registration charges. Please guide how to claim the amount of Registration Cost in Loan
amount? Can we add approximate amount or get reimbursement of the same? Thanks &
Regards.
Add approximate amount while preparing proposal.
Reply as on : 30.11.2022
6. respected sir/madam I want to know what interest rate to be charged for loan to purchase solar
panels on stand alone basis(without any ip mortgage ) to STAFF MEMBER. thanks and regards
Pl.Take reference of RAD Cir-30/21 Dt-15/03/2021, Point No-4, Page No-3.
Reply as on : 30.11.2022
7. If staff taken personal Loan under Public Scheme, Upfront fee/ Processing Charges, and
Documentation charges to be taken or not? As per Cir No L&A 93/2020, Page No: 40, Point No.p
states, No service charges levied for staff. But in iRAM sanction letter charges mentioned to
recover from staff. Kindly Clarify?
This I exemption is for General Banking/Non credit charges. Further refer HRDD circular 866 advising
in respect of housing loan under Public scheme to staff,. -'Various Charges i.e. prepayment charges,
documentation charges, upfront fee, etc. prescribed under public scheme are not to be recovered from
staff members availing loan (part/full) under public scheme'.
Reply as on : 30.11.2022
8. What are the take home salary guidelines for various staff loans including clean OD
40% for gross salry is upto Rs. 50,000 and 30% for gross salary above 50,000. Refer HRDD
495/2020. Please also refer scheme specific circulars under which loan is proposed.
Reply as on : 30.11.2022
9. An officer from earstwhile Ubi had availed housing loan upto 50 lakhs as per his eligibility and
another hbl in public category. Now the outstanding in the accounts is upto 65 lakhs,can the
loans be converted to staff loans. If yes, what is the procedure, please guide.
Total sanctioned limit should not exceed up to his eligiblity in terms of HRDD circular 866/21, 871/22
10. As per IRMD L&A Cir No 03/20 dated 04.01.2021 guidelines have been issued that Festival
Loan, other conveyance Loan (other than car loan) and OD/DL to incumbents of other
offices/Verticals reporting to Circle/ZO and staff loan beyond vested powers of incumbents of
such offices shall be considered by designated official of respective Circle/ Zonal office, but it
is not mentioned anywhere that who will sanction these Loans to incumbent of GBB. Plz
Clarify. Its very urgent.
The staff loans of incumbent of GBBs shall be processed at mapped PLP and sanctioned by PLP
Heads as per vested loaning powers. LA 28/22 chapter 12
11. As per HRDD Circular 763 /2017 Demand loan may be given to staff at the same rate as
allowed on the relevant deposit , Please guide if there is any changes regarding this guidline
and latest circular for same.
There is a limit of Rs 10 lac for allowing same ROI (as applicable/payable on deposit) to staff
member in terms of HRDD circular 763/17 and IRMD LA circular 39/21.
Reply as on : 30.11.2022
12. What is the process for renewal of staff overdraft limit.
Staff Overdraft Limit is sanctioned with expiry date as the retirement date of the staff member and
needs no renewal. Please refer HRDD circular 822/20
Reply as on : 30.11.2022
13. According to staff loans maximum limit is 65 lakhs and has availed 65 lakhs for purchase of
house, if staff wants to avail another loan of Rs 10.00 lakhs for furnishing of house, will the
concerned officer will be eligible for that
The employee may avail the furnishing/repair/renovation loan to the maximum cap as per his/her
eligibility over and above of ceiling limit for housing loan. Please refer HRDD circular 866/21 &
871/22
Reply as on : 30.11.2022, Reference : HRDD circular 866/21,871/22
14. Personal loan eligibility for staff members
Staff member can be considered loan under the various retail lending schemes meant for public on
the same terms and conditions (including eligibility, loan amount, ROI etc) as applicable to public
without any relaxation/concession being staff member. Please refer RAD circular 63/22 for Personal
Loan scheme to Public
Reply as on : 30.11.2022
15. there is housing loan of staff availed 10 years ago at our branch , he wants to avail for
housing loan for repairs and renovation . Is new search report and new Valuation report
required for existing staff housing loan ?
Yes, We have to take fresh NEC (Law Div circular 12/2022) and Estmates for proposed reapir and
renovation
Reply as on : 30.11.2022
16. Sir what are the forms and formats for loan document of Staff car loan also which scheme
code and interest rate codes are used in loan account opening
For forms and formats,Please follow HRDD CIRCULAR NO. 821/20,838/20 amd 872/22 and for
interest rate code and scheme code please follow ITD/CBS CIRCULAR NO. 06/2020 dated
10.06.2020.
Reply as on : 30.11.2022
17. Sir In reference to circular No-3 dated 04.01.2021 the Festival Loans and Other Staff Loans of
Branch Incumbent are to be processed and mapped with respective PLP for sanctioning. Can
the Festival Loan and Other Staff Loans be sanctioned by Segment Head of Scale III up to
their vested loaning powers
Please refer IRMD LA circular 173/22 chapter 12 Page 86 of 151.
18. In case of staff housing loan for purchase of 1 ready to move flat in RERA approved builder
project,Is this compulsory to get completion certificate of project for sanctioning the loan.
If you are going to finance ready to move then it is required otherwise when it is for under
construction then after completion of project the same is required.
Reply as on : 30.11.2022
19. I am getting defence pension from SBI as permanent income with regular monthly salary form
PNB.AM I not elligible for repayment period upto 75 years of age incase of staff housing loan
as per circular no 820 dtd 27 March 2020, clause no 7 by HRDD Department?
As per revised guidelines, amount of loan will be repaid in maximum 360 months (3:1 ratio of
Principal : Interest). However, for the loan with lesser tenure, the computation will be done on pro-
rata basis and the loan amount (Principal + Interest) will be liquidated maximum up to the age of 75
years for pension optees including National Pension Scheme (NPS) Optees and/or having other
regular permanent income and in case of others maximum permissible age is up to 60 years or
superannuation, whichever is earlier
20. Who will be the sanctioning authority in case of loan to staff member for purchase of Old Car
...
KINDLY refer IRMD LA circular 173/22 chapter 12Page 86 (of 151) with HRDD circular
821/20,835/20,838/20,872/22
21. The existing housing loans to Staff members were sanctioned upto the age of 60 years or 70
years. Can these accounts be rescheduled upto the age of 75 years in terms of HRDD Cir.
No.HRDD Cir. No. 820 dated 27.03.2020 read with cir. No. 838 dated 04.06.2020. When the
option is being given to retiring employees dueirng lock down to opt within extended period
due to lock down which means that these option can otherwise be exercised also. please
clarify
In case of Loan to staff members, to the staff who has retired from the Bank and is Pension/ NPS
optee. The same will be done on request of exstaff at the branch where his/ her staff housing loan
account is lying. The repayment can be extended by the branch after necessary compliance of
guidelines and execution of documents. Please refer HRDD circular 871/22 (alongwith HRDD circular
866/21)
Reply as on : 30.11.2022, Reference : HRDD circular 871/22
22. An officer staff has availed Car Loan Under Public Scheme while on Probation. Can he
convert the said loan under Staff scheme after confirmation in Bank Service?
Yes it can be converted. Please refer HRDD circular 821/20 and 872/22
Reply as on : 30.11.2022, Reference : HRDD circular 821/20
Product: staff matter
1. Whether a staff can extend personal guarantee for loan sanctioned to his mother? Whether
permission is required for extending guarantee in this case?
Please follow HRD CIRCULAR NO. 842/2020 dated 19.09.2020 which says, No officer employee
shall, in his individual capacity (v) Guarantee in his private capacity the pecuniary obligations of
another person or agree to indemnify in such capacity another person from loss except with the
previous permission of the competent authority
Product: Statement of account
1. What are charges for providing term loan and CC/OD account statement to customer. Kindly
guide how to recover if there are any charges.
For CA/CC/OD,One statement of account per month is free.For details please follow L & A Cir. No.
207/21.
Product: Status cum Net worth Report
1. as per L A circular 157/2020 , page no 44 point no. XV) It is of paramount importance that
confidential reports on borrowers should be compiled by branches, and pay offices with the
utmost possible accuracy. As Per MPD 08/2020 , Assessment officer at PLP will Compile the
CR Kindly guide who will prepare the CR of Borrower in case of PLP Power Loans ?
Assessment officer at PLP will Compile the CR/SNW of Borrower in case of PLP Power Loans .The
Circular No-157/20 is applicable for PLP also and in case of PLP Power Loans the PLP is as well as
Branch. Please refer IRMD LA circular 24/22
Reply as on : 30.11.2022
Product: Stock statement
1. Whether there is any guidelines for frequency of submission of stock statement according to
amount of limit. If yes, relevant circular details.
"Please refer IRMD L&A Circular 44/2020 (page: 3 point iii & iv): Periodicity of stock statement for
advances up to Rs.50.00 lac on quarterly basis. However, sanctioning authority may fix lower period
depending upon the business, nature of security etc. For advances above Rs.50.00 Lac, On Monthly
basis in all cases without any exception.
Product: Subsidy
1. Have to open a subsidy loan ac , against subsidy fixed deposit. But unable to find the scheme
code .
Please refer ITD-CBS circular 05/2019 dated 27.03.2019
Reply as on : 30.11.2022, Reference : ITD-CBS 05/2019
Product: Take Over
1. Respected Sir, in case of a takeover proposal amount of Rs.10.00 Lakh in MSME segment, who
will sanctioning authority GBB or PLP. please guide us.
as per bank guideline IRMD LA circular 34/22, GBB may consider the takeover proposal after take
prior approval from next Higher authority.
Reply as on : 30.11.2022
2. Respected Sir/Madam, We have a Takeover proposal amount of Rs. 10.00 Lakh in MSME
Segment, as per bank guideline GBB may consider the takeover proposal after take prior
approval from next Higher authority. Please guide us in takeover case who will next higher
authority for GBB- Circle Office or PLP. Regards
Next higher authority here means next to sanctioning authority having vested loaning power of
sanction of credit proposal. In your case PLP-RAM will be the next higher authority for seeking prior
approval
Reply as on : 30.11.2022
3. We have received a proposal to takeover credit facilities from other Bank. Kindly guide us how
to treat WCTL under GECL already sanctioned to borrower by previous Bank?
For take over guidelines kindly refer IRMD LA circular 34/22. With regard GECL facility please refer
MSME circular 92/20 FAQ 70
Reply as on : 30.11.2022, Reference : LA 34/22, MSME 92/20
4. Take over of BGs from our bank to ICICI: In case of take over of existing Bank guarantees from
our bank to some other bank, counter bank guarantee is obtained from the bank which is
taking over the BGs. In this case is there any bank approved format available on which counter
BG should be obtained ??
No such format prescribed, but you have to see that bank's interest is protected and there is no
onerous clause in the BG. Please also refer guidelines in this respect as conveyed vide IRMD LA
circular 28/22 point no 5.18 Page 54 of 136
Reply as on : 30.11.2022
5. Sir In PLP should we seek approval from next higher authority in case of take over of CC Limit
? If yes then who will be the next higher authority could it be PLP Head ?? I have already gone
through the LA Cir 29/20 for take over of account. Please guide.
Please refer IRMD LA circular 34/22. Borrowal account should be taken over from other Banks/FIs on
selective basis by respective sanctioning authority except GBB. In case of GBB, next higher authority
shall be PLP Head
Reply as on : 30.11.2022
Product: Takeover
1. Dear sir Party wants to takeover of limit to another bank, kindly guide circular for takeover or
foreclosure charges applicable
Please refer IRMD LA circular 88/19 and 207/21 (point No 10.17 page Page 29 of 95), 73/22
Product: Term Loan
1. A borrower has requested for standalone term loan for the purchase of shed. however its
current ratio is not satisfactory for latest audited balance sheet. is current ratio applicable for
standalone term loan ?
Yes. Refer to LA 10/2021.
Reply as on : 30.11.2022
Product: Transfer of Loan account
1. Who is the authority to permit inter circle Loan account transfer in PNB 2.0? Can branch do it
on the request of customer?
Please refer IRMD LA circular 28/22, point no 5.2 page 55 of 136
Reply as on : 30.11.2022
Product: Unsecured Loans
1. "IN CASE OF PRIVATE LIMITED COMPANY PLEASE ADVISE IN RESPECT OF TREATMENT OF

QUASI CAPITAL"
Please refer LA Cir.No-227/20 -Page No-11-Point No-3.8--i--In case of Partnership, Proprietorship and
Private Ltd. Companies, the unsecured loans raised from friends, relatives and Directors etc. which
remain in the business on continuous basis may be treated as quasi capital to the extent not
exceeding 100% of tangible net worth of the party subject to the condition that these loans shall not be
withdrawn during the currency of the loan and shall be subordinate to bank borrowings. An
undertaking to the effect that these loans and advances shall not be withdrawn during the subsistence
of credit facilities shall be obtained."
Product: Valaution
1. The valuation for immoveable property is to be done once in three year for aggregate limit of
Rs 1.00 Cr and above. Please guide for valuation of immoveable property for loan accounts
less than Rs. 1.00Cr.
Please refer IRMD LA circular 58/2022. As regards borrowal accounts having aggregate limit of below
Rs.1 crore, valuation of immovable properties mortgaged to the Bank be got done from approved
valuer once in five years. In this regard, Branches shall endeavor to obtain the revaluation report at the
time of review / renewal of the account.
Product: Valuation
1. sir, kindly help to provide us the reference of circular which says that we can not take the value
of building not having approved map for collateral coverage. thanks
Please refer IRMD LA circular 58/22 .1-In case of built up property, the construction is as per the plan
approved by the competent authority. If construction is not as per the approved plan, the realizable
value of land shall be accepted in such cases. Also, guidelines as applicable to valuation of land shall
be followed. In any eventuality where construction is as per approved plan, but some portion or floor
has been identified as unauthorised, and bank approved valuer confirms that in case of demolition of
unauthorized construction, the approved portion shall remain intact, the value of the approved
construction and the land as assessed by approved valuer can be accepted
Reply as on : 30.11.2022
Product: Valuation OF agriculture Land
1. as par circular l&a 7/2021 . mortgage of agriculture land above 10 lakh valuation to be done by
empaneled valuer. in Rajasthan state charge is create in agri land and in which no amount
mention . all agri land to be taken as security . this valuation to be considered in case of charge
creation .
Please refer IRMD LA circular 58/2022. In agricultural loans up to credit limit of Rs. 2.00 Crore, where
agricultural land is being offered as security, valuation of such agricultural land may be assessed on
the basis of Circle Rates decided by revenue authorities. The same shall be authenticated from the
site/ latest data published by revenue authorities by the processing/ assessment officer and a record
of the same shall be kept in file.
Product: Valuation of IP
1. Sir, Should we consider the value of land only for collateral coverage if map is not
available/approved for building? What if, the IP is Primary security? Further, BM valuation has
been done away with as per CRMD Cir 5/20 & L&A 53/20 and we do not agree with valuers
valuation and again disagree with second valuation, how should we arrive at fairest possible
value? regards,
1-In case of built up property, the construction is as per the plan approved by the competent authority.
If construction is not as per the approved plan, the realizable value of land shall be accepted in such
cases. Also, guidelines as applicable to valuation of land shall be followed. In any eventuality where
construction is as per approved plan, but some portion or floor has been identified as unauthorised,
and bank approved valuer confirms that in case of demolition of unauthorized construction, the
approved portion shall remain intact, the value of the approved construction and the land as assessed
by approved valuer can be accepted. 2- Regarding your second query, please refer IRMD LA circular
58/22 s a due diligence measure when dealing with Immovable Property, it is now advised that the
official visiting the IP shall submit along with the visit report, his/her observations in the proforma on
counter checking the important particulars from the valuation report and legal opinion as per
APPENDIX-X. It is to be ensured by the incumbent in-charge and other visiting official that the valuer
submits the value of property of similar nature in the same locality drawn from any one of the popular
property websites such as Magic bricks, 99 Acres, Housing NHB Residex etc., along with the valuation
report. The copy of the same is to be held on record.
Reply as on : 30.11.2022
Product: Vetting
1. What are the guidelines regarding threshold/ceiling of loan amount over which vetting of loan
documents needs to be done?
All the loan documents in respect of sanctioned limits of 2 crore & above (both FB and NFB) are
required to be got vetted from the local approved advocate/solicitor, first before their execution and
again after execution but before disbursement of the loans."
Product: Vetting of documents
1. KINDLY INFORM THE MINIMUM AMOUNT OF LOANS FOR WHICH LEGAL VETTING OF
DOCUMENTS IS TO BE DONE.
Branches should get all the loan documents in respect of sanctioned limits of 2 crore & above (both FB
and NFB) vetted from the local approved advocate/solicitor, first before their execution and again after
execution but before disbursement of the loans
Product: Visit Report

1. please provide performa of post sanction visit report of msme account.
Please refer IRMD LA circular 41/22 conveying formats for post sanction visit
Product: Visually imparied person
1. Whether any loan i.e, pension loan, personal loan, housing loa can be given to blind person.
Blind person is legally competent to enter into contracts and as such, is eligible for raising loans.
Additional safeguards as per Book of Instructions have to be taken while dealing with blind borrowers.
Reply as on : 30.11.2022
Product: Working Capital Assessment
1. How to calculate MPBF in case of NBFC which is engaged in co-lending, finance of vehicles.
Please also quote the circular number also
Please refer IRMD LA circular 82/20,116/2021 and subsequent circulars on the subject
Reply as on : 30.11.2022
2. as per la cir 227/2020 , if borrower does not provide extra margin, we have to reduced the limit
or stipulation to be added to bring required margin. however If the borrower already have extra
margin than the required margin in that what we have to do? cz that case is not discussed in
the circular. please guide
The working capital gap is to be meet out by two sources. The margin and the bank finance. The
margin stipulated is minimum and if the available margin is higher than the minimum required, then the
bank finance has to be reduced to avoid excess financing. Simply stated, the bank limit has to be
sanctioned at lower level.
Reply as on : 30.11.2022
3. In case of Cash Credit/Overdraft limit, how much projections can be accepted to derive the
final limit. Please furnish the circular number
Please refer IRMD LA 227/20 for assessment of working capital limit and 157/20
4. Margin kept under BG is to be excluded from Current assets while calculating NWC. But can we
treat the margin kept for BG as current assets while calculating CURRENT RATIO. Please guide
as now here in the circular this aspect has been touched. Thanking You
No, Margin Money On Account Of Letters Of Credit/Bank Guarantees shall be excluded in current
assets (for current ratio as well as NWC etc). Please refer IRMD LA circular 227/2020
5. As per LA CIRCULAR NO 227/2020 DATED 19.12.2020, debtors more than 6 month
classification treatment is not mentioned. Also CMA format in special link for debtor more than
1 year is treated as non current. Should we considered book debts above 6 month as current or
non current asset for MPBF calculation.
Keeping in view the operating cycle receivables outstanding for more than 6 months may or may not
be accepted as current asset. Trade Receivables which are expected to realize within normal
operating cycle and expected to realize with 12 months may be treated as current assets. However as
per revised schedule vi of company law, it is advised that the aggregate amount of trade receivables
outstanding for a period exceeding six months from the date they are due for payment to be separately
stated.
Reply as on : 30.11.2022
6. There is circular issued for adoption of MPBF method of lead bank despite our one. Please
inform the circular number
Pl.Take reference of LA Cir.No-227/20 Dt-19/12/2020.
Product: Working capital Term Loan
1. Is there any scheme for Working Capital Term Loan. Kindly provide circular. One of the
existing CC borrower wants to convert his CC facility of Rs 20.00 lac into Term loan facility,Unit
is running and business is also running,but sales are down. Whether there is any scheme like
WCTL. 1)RV of IP is Rs 71.96 lac. 2)Borrower has also availed Housing loan of Rs 20.00 lac on
same property. 3)Account is standard.
No such scheme meant for conversion of existing WC limit to WCTL
Reply as on : 30.11.2022
Topic: GOVERNMENT BUSINESS

Product: Fin inclusion
1. can the second holder in joint account also subscribe for pmsby and pmjjby from the same
account when the first holder is already having it
all joint holder can take insurance , if they are eligible. Please refer Financial inclusion division circular
10/2021,11/2021 and 12/2022
Reply as on : 19.11.2022, Reference : Financial Inclusio Division 10/2021,11/2021,12/2022
Product: NPS
1. A customer approached our branch with the following query “He is having an active NPS
Account with Govt/PSU. Now he has left the organization and wants to transfer Points of
Presence of NPS to PNB” Kindly guide how to guide the customer?
Subscriber can shift from one POP to other. Please send mail to npsgbd@pnb.co.in. for process in
shifting case. Other guidelines of NPS has been given in Operation division-Government business
circular 22/2019
Product: Pension
1. Kindly elaborate for which type of pensioners, we submit the life certificate by Jeevan Praman
portal, Pension Portal application available on NON CBS page.. Also who are the SAMPANN
and SPARSH pensioners
Madam Please refer Operation division-Government business circular 83/2022 and 89/2022
Reply as on : 19.11.2022, Reference : Government Business 83/2022 and 89/2022
2. Can we submit ex staff life certificate through Jeevan Pramaan biometrics?
Ex Staff life certificate can be submitted through Jeevan Pramaan. Please refer PF & PENSION
FUND DEPTT. CIRCULAR NO. 13 / 2022
Reply as on : 19.11.2022, Reference : PF and Pension Fund 13/2022
3. where can we find the application form for grant of family pension to a widow .Is there any
circular .kindly guide?
Please refer Operation Division-Government Business Circular 116/2021 for Family Pension process
Product: PPF
1. A PPF ac holder wants to pre mature his PPF ac before five years(04 years), please provide
guideline
Plz refer Operation Division- Government Business Circular 87/2019
Reply as on : 19.11.2022, Reference : Government business division 87/2019
Product: SSA
1. How many times can we deposit in ssa account in a financial year

There is no limit in terms of number of time. Limit is only for amount , which is maximum 1.50 lakh per
financial year. Please refer Operation division-Government business circular 31/2020
Reply as on : 19.11.2022, Reference : Government business 31/2020
Topic: MSME
Product: ARHATIYA
1. Please guide us that can we accept vacant plot as primary security under Pnb-Arhtiya Scheme
No, as the facility shall be secured by way of mortgage of residential/ commercial property (Other than
Agricultural Land) which can not be a vacant land. Please refer MSME DIVISION MASTER
CIRCULAR NO. 27/2020
2. I have received enhancement proposal of existing OD facility under PNB Arhatia scheme in
which residential IP is mortgaged on 24.05.2018. As per legal/search report dated 15.05.2018 IP
is containing only one title i.e. transfer deed dated 27.11.2015 which may be mortgaged as per
existing mortgage norms at that time of e-OBC. Sir I would like to ask you that can I enhance
the limit in this case for this existing IP
PLEASE GET NEC DONE AND TAKE LEGAL OPINION IN THE MATTER. REFER POINT C IN
PAGE 12 OF LAW DIV CIR 12/2022.REFER POINT C(1) IN PAGE 5 OF MSME 27/2020
3. "Please inform Arthiyas scheme circular number"
"Kindly be refer MSME cir no.- 27/2020"
Product: ARTISAN CREDIT CARD
1. "Do we require Balance sheet for sanctioning PNB artisan credit card for Rs. 50k and do we
have to do pnb sme score for that?"
"Where the borrowers, enjoying credit limits below Rs50 lac, are not able to supply audited Balance
Sheet, such proposals must be accompanied by Proforma Balance Sheetand Profit & Loss
Statement,refer LA circular no 157/20 ,page no 30,point no viii & LA circular no 144/21.All MSME
accounts with sanctioned limits of Rs.2 lakh and below e exempted from Scoring in PNB Score SME
w.e.f 07.07.2014,refer MSME circular no 55/20."
Product: CGTMSE
1. CGTMSE Coverage in working capital requirement of above 10 lakhs
cgtmse coverage can be taken for working capital requirements upto 200 lacs, i.e. cgtmse coverage
can be taken upto 200 lacs. for more than 10 lacs, the respective sanctioning authority will take the
decision in this regard. Respective sanctioning authority is empowered to cover eligible loans under
CGTMSE guarantee coverage,on merits of the case. refer page 4 of msme 4/2022
2. Which department is responsible for lodging claim of cgtmse covered account upto 10 lacs and
above 10 lacs.
Branch is responsible alongwith cgtmse department in credit department of your circle office. Refer
msme 4/2022
3. Kindly inform whether we can cover the Loan to Traders for Rs.2.00 crores under CGTMSE
scheme
o. refer msme 4/2022. we can obtain cgtmse cover for retail or wholesale trade upto maximum 100
lacs(page 13 of msme 4/2022.
4. from where we can check our claim lodged account with CGTMSE.
ontact nodal officer of cgtmse in credit dept of your circle office. he/she has user id and password to
login the cgtmse portal and check status of claim lodgement. refer msme 4/2022
5. "Our existing Housing Loan customer applied for PMMY of Rs. 8.00 lacs and want to extend his
property in proposed Mudra Loan. Because of he does not want to bare CGTMSE fee burden.
Please guided in whose power to allow the CGTMSE coverage."
"as per rbi guicdelines reaffirmed in msme 4/20222 , we cannot accept any collateral security upto
loan of 10 lacs. As per msme 4/2022, refer page 11 which says: "All Mudra Loans, irrespective of
amount are to be covered under CGTMSE Guarantee Scheme." Also refer page 12 of msme 4/2022
which says:"All fresh and existing uncovered eligible accounts up to Rs.10 lakh is to be covered under
CGTMSE as per bank guideline." extension of em of house cannot be done as per rbi guidelines.
cgtmse coverage may be obtained."
6. "If borrower has settled his loan account but in his account already cgtmse claim amount has
been received. Then before closure of account we have to return the cgtmse amount to the
trust . Kindly guide as per cir"
"Yes. The claim amount received from cgtmse has to be returned to cgtmse and this amount would
also be taken from the borrower over and above as settlement amount to close the loan. Refer chapter
E on CLAIMS in msme 4/2022."
7. "In PMEGP loans up to Rs. 10 lakh where the project is scrutinized and cleared by KVIC/DIC,
collateral security (CGTMSE) is mandatory to be taken?"
"CGTMSE coverage will have to be taken invariably. Please refer MSME Circular 04/2022."
8. "We have opened a gcc account of 10 lakhs. Customer does not want cgtmse coverage as it's
fee has to be debited from his account. He has agreed for providing FDR as security. I want to
know how much amount of FDR we have to take in this case?"
""All fresh and existing uncovered eligible accounts up to Rs.10 lakh is to be covered under CGTMSE
as per bank guideline." Pl refer MSME DIV.CIRCULAR NO.04/2022."
9. "What is the circular for referring flow chart for generation of CGPAN on CGTMSE portal?"
Please refer MSME cir - 04/2022"
Product: EGODAM
1. "As per MSME Cir 48/2020 dated 27.03.2020 for Financing against electronic Negotiable
Warehouse Receipts (E-GODAM. Whether benchmark ratio stipulated in IRMD L&A Cir 10/2021
are applicable to proposal for warehouse receipt financing (CC & DL). MSME Cir 48/2020 is
silent about the benchmark ratio guidelines. Please guide."
"SINCE MSME 48/2020 IS SILENT ON BENCHMARK RATIO & IRMD LA 10/2021 HAS ALSO NOT
STIPLULATED FOR NAY BENCHMARK RATIO FOR E-GODAM, HENCE BENCHMARK RATIO IS
NOT APPLICABLE FOR eNWR Financing"
Product: GCC
1. CAN WE FINANCE LOAN TO CONTRACTOR ENGAGED IN WORK OF CONSTRUCTION IN GCC

(GENERAL CREDIT CARD )SCHEME
YES. REFER POINTS 2,3 IN PAGE 2 MSME 39/2020
2. Is it necessary to cover CCGCC loan of rs. 90000 into CGTMSE coverage
yes. refer point 7(b) in page 2 of msme 39/2020
Product: GECL
1. "Can we disburse fresh GECL facility under GECL 1.00 Extn and GECL 2.00 Extn after
31.03.2022 upto 31.03.2023? Please guide."
"Yes,refer MSME circular no 36/22 ,page no 2."
Product: GST EXPRESS
1. Under PNB GST Express loan scheme can we take gold as security if dealing branch
authorised in gold loan.
Please refer MSME 95/2021. Collateral requirement has been mentioned as under: 1. Minimum 100%
Collateral security in the shape of SARFAESI compliant immovable property or Bank approved liquid
security otherwise 2. Minimum 50% Collateral in the shape of SARFAESI compliant immovable
property or Bank approved liquid security. Remaining exposure shall be secured by CGTMSE
guarantee coverage under Hybrid Model . Hence, Gold will not qualify under the scheme as a
collateral security.
2. As per cir no IRMD 21/2022 dated 07.05.2022, thresh hold limit of PNB SME Score is increased
from Rs.50.00 Lakh to Rs.1.00 Crore. An account is having group exposure of Rs.110.00 Lakh ,
can we do rating of the account under PNB SME SCORE module in GST EXPRESS SCHEME.
CC Limit of the account-55.00 Lakh Group exposure -110.00 Lakh
The threshold limit for credit risk rating will be decided as per the total bank exposure of the unit.
Hence in this case scoring will be done under "PNB Score-SME" under "Scoring Model- PNB GST
Express Scheme",refer MSME circular ni 28/21
3. A Current account Proprietorship is HUF. He wants to avial a PNB GST Express loan in his HUF
Proprietorship Firm. Can HUF Proprietorship current account holder is eligible to avail Loan?
Yes,no restriction has been imposed as per MSME Circular No. 95/21.
4. please refer circular regarding interest table code of CC under PNB GST Express Loan scheme
Please refer MSME DIVISION CIRCULAR NO. 37/2022
5. What is the stipulated margin for stocks and receivables for arriving DP under PNB GST
Express scheme?
please refer point 7 in page 7 of msme 95/2021
6. "Dear Sir, A Take over proposal for a limit of more than 1 crore can be considered in Gst
express under hybrid model, we have a confusion as there is no any word of take over in Gst
express scheme as like mentioned in PNB Prime Plus and PNB e dealer for IOCL.please Guide
us whether a take over proposal for limit above 1 cr can be considered in GsT express under
Hybrid model or Not."
"Yes, It can be considered."
7. "SirMy Query is whether a limit under GST Express can be sanctioned against pure book
debts? Where No stock is maintained by the Proprietor? OR the same is to be considered
under another scheme i.e. MSME Prime Plus?"
"Yes it can be considered however, Please refer LOANS & ADVANCES CIRCULAR NO. 28/2022 pg
no 38 of 44 where in it has been mentioned that the power to grant loan exclusively against book debt
falls under PLP Segment head and above only and that to will be restricted upto 50 % of secured fund
based power."
Product: IOCL
1. "please suggest the documents required for petrol pump cc of 24 lakh in schement of CCIOC -
CC -TIEUP WITH IOCL"
"Please refer MSME circular no 14/21,page no 6,point no 26."
Product: LGSCAS
1. How to initiate guarantee coverage of sanctioned loan under LGSCAS scheme from branch
lgscas
Product: LOANING POWER

1. "ONE PERSON HAVING HL OF RS. 20 LAKHS WITH JOINT HOLDER AND HE WANT A MUDRA
LAON OF RS. 10 LAKHS. IT IS POSIIBLE OR WHO IS SANCTIONING AUTHORITY GBB OR PLP.
KINDLY GIVE SUGGESION WITH CIRCULAR NO."
"Yes possible. Mudra loan 10 lacs is within branch power. Refer LA 28/2022"
Product: MSME
1. Is there any Interest table code (complete list) related circular for MSME advances?
Refer msme 37/2022
2. "What is budget hotel? Whether it comes under MSME or real estate"
"Msme. Refer msme 96/2020"
Product: MSME PRIME PLUS
1. "In the light of PNB Prime Plus scheme, please advice that how can we cover the recently
renewed MSME accounts before the date of issue of this circular, under this scheme to provide
concessional ROI & Service charges."
"Since the account has already been renewed before the launch of PNB prime Plus, the benefits
available under this scheme can not be applied. However at the time of next renewal, the same can be
applied if the other terms and conditions of the scheme is followed. Plz refer MSME DIVISION
CIRCULAR NO. 27/2022"
Product: MSME ROI
1. "INTEREST RATE MSME LOAN UPTO 20 LACS HOW MUCH IS SPREAD? 7.40% (Repo Rate
(4.90%) + Mark-up (2.50%)) + Business Strategic Premium (BSP) (0.25%)"
"Please refer MSME circular no 37/22,page no 12,point no A."
Product: MUDRA
1. What is the processing fee of mudra loans

Please refer LA circular no 207/21.
2. In case Erenew/Erenew1 done of Mudra loan accounts, PDA Clearance is required or not,
please guide.
PLEASE REFER POINT 8 IN PAGE 6 OF MSME 96/2021.IT SAYS: Pre disbursement audit - Not
required in case of Renewal with no major change in terms and conditions as per guidelines issued
vide IRMD LA Cir. 22/2021
3. what is rate of interest in Mudra amt 10.00 lakh
PLEASE BE GUIDED BY MSME Division Circular No. 37/2022 ANNEX II
4. DEAR SIR PLEASE PROVIDE THE RATE OF INTEREST AND INTEREST TABLE CODE
CIRCULAR OF MUDRA SCHEMES
refer page 12 of msme 37/2022
5. Circular related to renewal for OD and CC. CCMUD limited five lakh, proprietor account
REFER MPD 18/2020, MSME CONSOLIDATED 33/2017 AND MSME 34/2020
6. "A customer earns from YouTube videos.By blogging and uploading videos o YouTube he is
approaching us for loan to purchase high quality camera instruments with proper 2 year ITR In
which scheme we can sanction loan to this customer?"
"Refer MSME circular no 34/20."
7. "what data to feed in lens for renewal of cc having limit of rs 7.5 lakh from beginning"
mudra
Reply as on : 06.07.2022, Reference : MPD 18/2020
8. "Can MSME Loan under MUDRA be funded exclusively against Book Debts? Party/Applicant is
a service provider and has no stocks as primary security."
"Please refer LOANS & ADVANCES CIRCULAR NO. 28/2022 pg no 38 of 44 where in it has been
mentioned that the power to grant loan exclusively against book debt falls under PLP Segment head
and above only and that to will be restricted upto 50 % of secured fund based power."
9. "mudra loan details"
"Refer MSME circular no 34/20."
Product: PMEGP
1. If the borrower is running trading of electronics items in the name of M/s Naval electronics
proprietorship concern. Now he wants to establish new firm of services of repair of electronics
items in proprietorshp concern in the name of M/s grover service centre along with existing
firm. Is New firm M/s grover service centre eligible for PMEGP subsidy benefit? Kindly clarify
no. refer msme 40/2022
2. one customer of branch want to get loan under pmegp of rs 10 lakh but not want to take
CGTMSE coverage instead its offer property for mortgage but as per bank guidlines no
collateral security take for loan upto 10 lakh kindly guide us what to do can we take property
offered by prospective borrower or insist to take cgtmse coverage
No collateral security can be taken for msme loans upto 10 lacs which includes Pmegp loan too.
Msme loans upto 10 lacs have to be secured by cgtmse. Refer page 11,12 of msme 4/2022
3. SANCTIONING A BUSINESS LOAN PROPOSAL IN LENS AS MUDRA WILL NOT OPEN THE
BACKEND SUBSIDY LINK ACCOUNT IN CBS AND MSME MODULE IS FOR LOANS ABOVE RS
10 LAKH ONLY. THEN HOW WILL A PMEGP PROPOSAL WORTH 9.50 LAKH BE PROCESSED
WHERE SUBSIDY LINK ACCOUNT IS MANADATORY?
Please refer MSME circular no 40/22,page no 2,point no 3 & ITD/CBS circular no 05/19.
4. whether pnb score or sme score applicable for pmegp loan. any circular regarding this ?
please guide us
:Please be guided by MSME circular no 55/20,page no 3,point no 4.
5. Sir, under PMEGP a term loan of 14.64 Lakh and CC of Rs.9.11 Lakh has been sanctioned to
borrower by PLP. Now we have opened TL under subsidy scheme code, and CC acount opened
through Lens module. Kindly guide can we park PMEGP subsidy of total amount of both loan
to term loan linked subsidy account or not. Kindly guide
"Refer itd cbs cir. 5/2019.Also refer msme 40/2022"
6. "What is the current interest rate for PMEGP proposal above Rs 10 lakhs."
"Please refer MSME circular no 87/21."
Product: PNB GST EXPRESS
1. Regarding GST EXpress Schemee as per circular MPBF for Cash Credit Facility shall be
allowed based on 25% of the sales reported in the GST returns in the last one year (last 12
months).My Question is: In this scheme, the sale of GST should be regular (per month) in last
12 months or not. kindly guide us."
"refer point 6, page 7 of msme 95/2021. it does not stipulate whether GST in the last 12 months should
be regular or not. however, prudence should be exercised while financing and the reasons for lack of
irregularity should be carefully analysed."
2. "CAN GST EXPRESS LOAN OF RS.200 LACS BE DONE FULLY WITH CGTSME COVERAGE"
"Please be guided by MSME Cir No.95/2021 which mentions "Minimum 50% Collateral in the shape of
SARFAESI compliant immovable property or Bank approved liquid security. Remaining exposure shall
be secured by CGTMSE guarantee coverage under Hybrid Model". Hence No."
3. "In PNB GST Express Scheme, a simplified scoring model is developed. If the borrower is
enjoying Term loan facility along with CC facility and CC facility is within the 2.00 crore , then
which scoring model to be used ?"
"Please refer MSME circular no 10/21 & 28/21."
Reply as on : 04.05.2022, Reference : MSME 10/21 , 28/21
4. "Can we consider sanctioning of fresh CC limit to Rice mill proposal under PNB GST
SCHEME?"
"Yes, if otherwise eligible."
Product: PNB GURUKUL
1. Under PNB Gurukul Scheme can we sanction facility for day to day requirement (Working
capital purposes)
"In GURUKUL Scheme financing is to be given only for setting up of new/expansion/ renovation/
modernization of recognized Educational Institutes , Construction /canteen/labs etc.,and To purchase
equipments, Vehicles, Computer/Library books/furniture /AC/ Lab equipments, etc. In this scheme no
Cash Credit is allowed.Kindly be guided by MSME cir no.-29/2020"
Product: PNB SAMPATTI
1. "As per L & A 15/2022 PNB Sampatti Scheme, in case of Doctors, Lawyers, Architecture, other
professionals, self-employed etc. MPBF can be given as 4 times of their annual income
(subject to cash flow/repaying capacity) or prescribed LTV, whichever is lower. Annual income
as in the present case refers to Total Income of the borrower as per P & L or Gross Income/Net
Income as per ITR.? Please clarify."
"refer point 3(a) in page 4 of msme 15/2022 which is obvious and it says: "If the party is not
maintaining proper financial statements such as Doctors, Lawyers, Architecture, other professionals,
self-employed etc. MPBF can be given as 4 times of their annual income (subject to cash
flow/repaying capacity) or prescribed LTV, whichever is lower." P&L is a financial statement. Annual
income here would imply gross total income as per ITR."
2. "please guide us that can we lend on vacant plot without construction under pnb sampatti
scheme."
"No, Property in the shape of vacant plot and agricultural land should not be accepted. Kindly be
guided by MSME cir no.- 90/2020."
3. "A company is availing CC limit of 300 lakh and GECL of 66.24 lakh from other bank and
approached us for sanction of Term loan of 350 Lakh under Sampatti scheme. Please guide
which rating model is to be used for conducting Internal Risk Rating (TRAC or PNB SME
Score)"
"The borrower shall be covered under PNB SAMPATTI scoring model. Please refer IRMD CIRCULAR
NO. 23/2021 for detail."
4. "We have a renewal proposal in the name of M/s Ramnarayan Gulraj Rangwala in which the
proprietor is an HUF as Banshilal Jhanwar HUF. please guide us whether it can be covered
under PNB Sampatti Scheme or Not."
"HUFs are not eligible under PNB Sampatti Scheme. You may refer MSME cir no.-90/2020"
Product: PNB SANJEEVANI
1. any loan product for Hospital construction. if yes, then kindly provide me circular no.
Refer msme 25/2020 pnb sanjeevani
2. Sir hospital OPC (Pvt Ltd) wants to purchase a medical equipment costing 50 lakh . But he is
not in position to provide any collateral security. In which scheme we can finance . Can we
cover all amount under CGTMSE or we have to take any other collateral security in case of
hospital
If the hospital is registered as a msme unit, loan may be given under cgtmse with cgtmse coverage.
Otherwise loan to hospital may be explored under sanjeevani scheme( refer msme 25/2020). Refer it's
points 9 and 10 on security
3. "Whether loan sanctioned to hospital under Sanjeevani scheme may be covered under Prime
Plus scheme at the time of renewal of facilities."
"No. Refer point 2.2,2.3 in page 2 of msme 27/2022."
4. Which is the suitable scheme for "Loan for purchasing medical equipment"
Please refer PNB SANJEEVANI SCHEME, MSME cir no.- 25/2020
Product: PNB TRANSPORT
1. Can we lend a transport vehicle to HUF

No, Pl refer MSME DIVISION CIRCULAR NO. 57/2021
2. Dear sir/ Mam, We have received auto rikshew proposal of Rs.2.3 lakhs , is scoring model is
required for SRTO loans ( PNB transporters scheme lessthan Rs.10.00 lakhs)
No. Refer point 3(iii) in page 3 of msme 55/2020
3. "Tempo Travelers or 3 wheeler autos for carrying both goods and people can be financed
under which scheme."
"pnb transport. refer msme 57/2021"
4. "MASTER CIRCULAR NO. FOR TRANSPORT LOAN (COMMERCIAL VEHICLE)"
"MSME cir no.- 57/2021"
Product: PRIME PLUS
1. As per MSME PRIME Plus Scheme point no 23/a it has been written that Property already
mortgaged in any existing loans, may be extended in this scheme subject to availability of RV
value (after carving out 135% of the RV of the security of the existing exposure or as per
security coverage norms of the scheme (whichever is higher) under which existing facility has
been sanctioned). Requested to clarify carving out 135% of RV of the security of existing
exposure or 135% of present o/s
IT'S 135 % OF RV THE SECURITY OF EXISTING EXPOSURE NOT 135% OF PRESENT O/S.
REFER POINT 23(A)OF MSME 27/2022
2. Kindly clarify if an account which was previously sanctioned under PNB SEVA scheme in
Services sector. Can the same account be renewed with PNB MSME Prime Plus ?
Please be guided by MSME circular no 27/22,page no 17,point no 43.
3. Can Contractor loan under MSME prime plus scheme be covered under CGTMSE?
Yes,refer MSME circular no 27/22,page no 12,point no e
4. Sir,can we sanction an MSME loan under MSME PRIME PlUS(service sector)with 100%
CGTMSE coverage.
Yes,refer MSME circular no 27/22,page no 12,point no e.
5. In MSME Prime Plus Scheme Rate of interest is decided based on collateral security and rating
but in term loan where primary security is in the form of land and building there is no need of
collateral security so how to decide rate of interest ?
roi for less than 50% collateral coverage for given internal risk rating may be referred to, as given in
point 11 in page 8 of msme 27/2022
6. Can we process a proposal for working capital finance of a cold storage unit under MSME
PRIME PLUS SCHEME? If not please suggest a scheme with circular reference.
YES WE CAN. REFER POINT 2 IN PAGE 3 OF MSME 27/2022. COLD STORAGE COMES UNDER
AGRI INFRASTRUCTURE
7. what is the frequency of stock statement for limit of Rs 1.00 Crore under prime plus scheme
monthly basis. refer point (iv) in page 3 of la consolidated circular 44/2020.
8. Dear Sir, As per MSME Prime Plus Scheme, No collateral security is required for Term Loan
portion, in case Primary Security is in the shape of IP. Further, Residual value IP (charged as
primary security) over and above 135% of the total exposure shall be treated as collateral
security for credit facility other than Term Loan. If we are sanctioning only standalone term
loan having IP as primary security valued 110% of term loan exposure, what will be the
collateral coverage for this proposal.
REFER POINT 10(B) IN PAGE 6 AND POINT 22 (D) IN PAGE 12 OF MSME 27/2022.
9. Sir, a company has applied for financing for construction of warehouse. The land where
construction activity is to be carried out is owned by one of the director of the company. Can
we consider the personal property of the director on behalf of the company for financing for
construction of warehouse ( as our primary security is to be constructed on the personal
property of the dorector who is a 5% stake holder of the company too). The loan is to be covred
under CGTMSE for Agri Infra fund (AIF)
yes. refer msme 27/2022
10. Whether a Term loan for acquiring plant and Machinery with only CGTMSE coverage can be
considered under Prime Plus, if not which scheme we have to follow
YES. REFER POINT 22(E) IN PAGE 12 OF MSME 27/2022. ALSO REFER MSME 4/2022.
11. "We are in receipt of proposal of One Crore under PNB contractor scheme. The applicant has
offered a land and building as security. The building is under construction. We want to know
that whether the under construction building can be considered for taking as security or there
is any bar regarding considering under construction building as security??"
"There is no bar in accepting the under construction building as security as per the guidelines of the
Bank.For detail guidelines related to MSME Prime Plus refer MSME circular no 27/22."
12. "1) As we are doing the renewals under MSME Prime Plus scheme earlier the account was
sanctioned under PNB Udyog. Please clarify whether the latest markup will be taken while
doing the renewal under MSME Prime plus . or Mark up will remain fixed for three years even
in case of change of scheme from UDYOG to Prime Plus. 2) Please clarify markup to be taken
in case of enhancement of credit facilities."
"if the loan is sanctioned under prime plus the mark up and roi of prime plus will be applicable."
13. "In prime plus the rate of interest for loan of Rs.20 lakhs with A3 rated and with morethan
100% collateral coverage will come RLLR+BSP+0.20% or upto Rs.20 lakhs the int for alL
MSME RLLR+BSP+1.40 - i.e. 9.05% which one will be charged"
"In this case ROI will be RLLR+BSP+0.20%,refer MSME circular no 27/22,page no 8,point no 11."
14. "For a B2 rated existing Firm, under which MSME scheme we can sanction a new Term Loan
for Shop purchase under PLP Power? Please guide."
"Please refer MSME PRIME PLUS”. Guidelines on the Scheme has been communicated vide MSME
Div. Cir. No 27/2022 dated 23.03.2022."
Product: RESTRUCTURING
1. "which docs are required in RFITL account"

"Please refer MSME circular no 98/20,Annexure 2.3"
2. "can we do general restructuring of MSME CC AND TERM LOAN ACCOUNT WHICH ARE
STANDARD WITHOUT DEGRADING THE ACCOUNT? WHAT IS THE CIRCULAR TO BE GUIDED"
"NO. REFER MSME 98/2020."
Product: SAMPATTI
1. of od sampatti sanction for 4 crores and 50 lakhs of bg allowed within this limit by earmarking
the od limit with 25% additional margin can SME Score model for PNB Sampatti can be used in
such case.
Please be guided by irmd la circular 23/2021
2. We are in Receipt of Application of Rs.19.00 lakhs under PNB Sampatti scheme wherein
ISCR(Interest service coverage Ratio) is mandatory .But as per IRMD cir No.10/2021 dated
07.01.2021 Ratios are only Applicable above amount of 20.00 Lakhs. so there is contradiction
of Ratios between PNB Sampatti scheme & IRMD circular. kindly clarify 1.Can we consider
application of 19.00 Lakhs where ISCR is not as per Bank Benchmark.
Refer point 17 of la 132/2020. Prescribed DSCR as per point no 17 of la 132/2020 also required in
case of sampatti loan of 19 lacs.
3. can we get the loan in pnb sampatti scheme in new entity
Please be guided by LA Cir 81/2021 point no 5 of table which quotes,"In addition to existing units, new
units may also be eligible subject to prior permission from ZOCAC I i.e. CHCAC
4. We are sanctioning a Limit under PNB Sampatti, Kindly guide us whether we need to take visit
report in the formats prescribed under PNB Sampatti Scheme cir. no. MSME90/2020 dated
31.07.2020 or As per latest cir no. LA 41/2022 of visit guidelines. It is no where mentioned in the
latest circular regarding superseding of any previous CIrcular related to visit reports.
"As per LA Cir. 41/2022"
Product: SANJEEVANI
1. in sanjeevani circular there is no mention of CGTMSE cover for collateral in place of min 25%
collateral Can we cover 21 lakhs of loan for machine purchase under cgtmse as per MSME
general lending guidelines? since its come under general guidelines of MSME and claim is a
least 75% in small cases against 25% IP.
No. Please refer point 10 of msme 25/2020
Product: SME SCORE
1. "DEAR SIRIN CASE OF MSME ENHANCEMENT PROPOSAL (TRADING OF CLOTHES UNDER

PARTNERSHIP FIRM) WE WILL GENERATE PNB SCORE OR PNB SME SCORE.PLEASE
GUIDE."
"PNB SME Score,refer MSME circular no 55/20."
Product: STAND UP INDIA
1. IS THERE ANY LOAN SCHEME FOR MALE BORROWER IN STAND-UP INDIA SCHEME APART
FROM SC/ST AND WOMEN BORROWER. KINDLY GUIDE
no. refer page 1,3 of msme 16/2021.
Product: UDYAM REGISTRATION
1. PLEASE GUIDE ON WHETHER UDHYAM REGISTRAION IS MANDATORY FOR ALL MSME

UNITS WHO HAVE AVAILED CC
please refer point 3 in pages 6-8 of msme 96/2020. Please diligently go through all the sub-points i,ii,iii
& iv of point 3. the guidelines are for meticulous compliance. Point 3 deals with ACTION TO BE
TAKEN BY THE BRANCHES wrt udyam registration. You will get clarity there.
Product: WORKING CAPITAL
1. Kindly provide MPBF example for Petrol pump loan renewal for Rs.1.0 crore (operating cycle 10
days, average monthly stock rs. 75.00 Lakhs, debtors and creditors both nil & annual turnover
of Rs. 11.00 crore), as in L&A cir no- 227/2020 the calculation is not clear.
working capital
2. in case of renewal of working capital limit of Rs 5.00 crore and above which assessment
method shall be used Traditional method or ABF
In case of renewal of working capital limit of Rs 5.00 crore and above Traditional method of
assessment shall be used
3. "Working capital master circular"
"Please refer LOANS & ADVANCES CIRCULAR NO. 227 / 2020."
Topic: NPA
Product: Advocate Fees
1. Whether fee to advocate in criminal matter such as criminal complaints including complaint
under 138 of NI Act is paid in single shot or in stages
In suits/OA, fees be paid to the advocate in stages. For details refer law division circular no 04/2022,
SCHEDULE OF FEES OF ADVOCATES & OTHER GUIDELINES
Reply as on : 12.12.2022, Reference : Law division circular no 04/2022
Product: Appropriation
1. From 01.04.2022 responsibility of NPA from 1-10 lakh falls within the power of Branch Heads.
Who is competet authority to reverse wrong appropriation of OTS amount above 1 lakh?
As all the account of upto Rs.10.00 Lacs is to be handled by GBB and monitoring authority of the
same is Circle office. Hence seek permission from circle office for the same.
2. "How is Appropriation of recovery in NPA accounts done ?.
Charges, Interest and Principal. For details for Order of Appropriation of Recoveries in NPAs refer pg
151 pt A.4 of SASTRA Division Circular No. 24/2022"
Reply as on : 12.12.2022, Reference : SASTRA Division Circular No. 24/2022
Product: ASSET CLASS
1. What is the menu option for knowing present asset classification , Reason of NPA, Date of
NPA, Date of DB1, II & III/loss RI, DI, Subsidy postion, provision
Use menu option NPACBAL
Reply as on : 12.12.2022, Reference : Sastra Division cir no 43/2022
Product: Auction
1. What is procedure for gold auction and delegated Power?

Guidelines for sale of pledged gold is available at para 20. SALE OF SECURITY: of RBD(A) Circular
No. 50 dated 16.05.2020
Reply as on : 12.12.2022, Reference : RBD(A) 50/2020
Product: BC AGENT RECOVERY COMMISSION
1. What is the Commission for recovery by BC Agents ?

Please refer PT 8 PG 10 OF SASTRA division Circular no 15/2022
Product: BC Commission
1. What is the commission payable to BUSINESS CORRESPONDANT for recovering SMA2, SUB
STANDARD, DBT1 DBT2 and LOSS assets?
Please refer PARA 8. Commission payable to CBCs for onward payment to BC Agents of Sastra
Division circular no 15/2022 Dated 20-04-2022
Reply as on : 12.12.2022, Reference : Sastra Division circular no 15/2022
Product: CHARGES
1. Which expenditure head to be debited for Publication expenses for SARFAESI, DRT.
The expenses incurred for publication under SARFAESI Act should be debited to the the head “Law
charges” and should be recorded in memoranda dues for record . Pt 11.3 pg 254 of 24/222
2. Which command is used to add charges in NPA accounts for recovery of charges from
borrower in future?
NPACHRG. This menu option is used for recording, waivement, recovery of charges incurred on
maintenance of NPA Accounts e.g: legal expenses , conveyance, stamp duty etc: for details please
refer Circular : ITD/CBS/32/2013 dated May 20, 2013
Reply as on : 12.12.2022, Reference : ITD/CBS/32/2013
Product: CLAIM
1. What is procedure of Lodgement of Claim in Mudra NPA Account

Claims for Mudra NPA accounts will be lodged by bank as a whole
Reply as on : 12.12.2022, Reference : MSME Div 46 /2017
Product: FIN X
1. Procedural guidelines regarding Finacle 10 in CBS for NPA accounts

visit knowledge centre>>Knowledge Repository >> FINX video tutorials>> NPA. Also you can refer
knowledge repository >> Manuals>>CBS>>Finacle 10 User Manuals>> NPA Management
Reply as on : 12.12.2022, Reference : PNB Knowledge repository
Product: FIR
1. What is the correct procedure to file FIR against missing security?

Report the missing primary/collateral security to circle office and seek permission for lodging of FIR.
Submit the information as mentioned in FRMD circular no 02/2021.
Reply as on : 12.12.2022, Reference : FRMD 02/2021
2. Who will file FIR for loan amount above 1 lakh"
"FIR is to be lodged in case of Fraud declared account only. It is to be lodged by the officer designated
by CO/ZO. Please refer para 4.1 of FRMD division circular no 2/2021."
Reply as on : 12.12.2022, Reference : FRMD 02/2021
Product: Format
1. Where can I found format for status note for NPA ACCOUNT
Format for status note can be found at pg 201 SASTRA DIVISION CIRCULAR 24/2022
Product: FORMAT
1. Where can I find "letter of forbearance

Knowledge centre->forms->form format->all-> LETTER OF FORBEARANCE
Reply as on : 12.12.2022, Reference : PNB Knowledge repository
2. Which documents to be obtained after death of the borrower from legal heirs?
Kindly obtain letter of forbearance and BC letter from the legal heirs.
Reply as on : 12.12.2022
3. What is the menu to generate notice to borrower
Use menu option HLAODR to generate irregular notices in term loan accounts.
4. Where are the format for Possession cum sale notice
Please refer pg 319 SASTRA DIVISION CIRCULAR NO. 24/2021 for Format of POSSESSION CUM
SALE NOTICE
Product: INSURANCE
1. How to debit insurance in npa account.

The expenditure so incurred/required to be incurred is not of normal routine, an Expenditure SGL
Head- “Miscellaneous Expenditure-Recovery Related Expenses” -1142607 has been opened in CBS
Reply as on : 12.12.2022
Product: Insurance
1. Can we give tod in NPA accounts for insurance debit?

No, There is no need for TOD. Insurance premium should be debited from Recovery related expenses
account, 1142607 and keep the proper record of charge in loan file as well in CBS by menu option
NPACHRG
Reply as on : 12.12.2022, Reference : Sastra Division 23/2022
Product: IRAC norms
1. Kindly guide within how many days of account became NPA, what is the process to mark NPA
in branch
An asset becomes non-performing when it ceases to generate income for the bank. System marks the
account NPA during dayend process. For detailed guidelines on IRAC norms refer Sastra Division
23/2022
Product: Legal Action
1. As a legal action, can Suit file be initiated in Mudra NPA account

There is no bar to file suit in the account. Further, initiation of legal action is mandatory for CGTMSE
claim
Reply as on : 12.12.2022, Reference : Mudra
Product: LIMITATION
1. What is the procedure to send documents to DRT.

Refer law division circular no 07/2022 regarding GUIDELINES ON MANAGEMENT OF BANK’S
LITIGATION
Reply as on : 12.12.2022, Reference : Law division circular no 07/2022
2. How to take balance confirmation for NPA account.
Use form PNB 225.You can download the same in the knowledge centre> Knowledge repository>
Forms.
Reply as on : 12.12.2022, Reference : IRMD L & A circular no 23/2022 dated 18.02.2022
3. Circular regarding waivement of limitation under permission of circle head and respective
circular to quote for seeking waivement of limitation
SASTRA DIVISION CIR NO 24/2022.
Product: MENU
1. What is menu for Restoration to NPA in CBS

Use menu option ‘NPARST
Reply as on : 12.12.2022, Reference : SASTRA DIVISION CIRCULAR NO. 63/2021
Product: MOC
1. What is MOC? How MOC is passed for fresh loss accounts?

MOC is memoranda of changes in the balance sheet after the close of quarter/Financial year. Kindly
update the security position in HCLM and necessary updation of provision will be made by system it
self
Product: NPA
1. Can we do ots of npa saving a/c ,plese guide with circular reference
Please submit OTS proposal to circle office as mentioned at para 7.2 and 7.3 respectively in FRMD cir
no 2/2021 regarding Non-Borrowal (other than Frauds) to Inspection & Audit Division, HO for approval
Reply as on : 12.12.2022, Reference : FRMD cir no 2/2021
Product: NPA CLASSIFICATION
1. One borrower have two loan account in NPA with same cust id can we settle(OTS) the account,
account wise.
OTS is to be made borrower wise not account wise
Reply as on : 12.12.2022, Reference : SASTRA Div Circular no 23/2022
2. Where do we search various npa related recovery reports ?
Amallgamated EDW servor. Refer MISD circular no 01/2021
Reply as on : 12.12.2022
Product: NPA TERMS
1. How can amount of recorded interest be ascertained in NPA account.

Use menu option HNPACR in inquiry mode and check RI column
Reply as on : 12.12.2022, Reference : CRMD 5/2019
2. What is memoranda dues
Memoranda dues is all dues towards the customer as on date i.e Balance outstanding as on date of
NPA + un recovered DI+ Recorded interest from the date of NPA+ charges/expenses incurred on the
account after the date of NPA minus recovery if any. Use menu option HNPACR to know memoranda
dues.
3. What is derecognised interest
Derecognized Interest is the unrealized interest outstanding as on NPA date and the same is not to be
taken to income and credited back to the Borrowal Account as on NPA DATE.“
4. What is menaing of "Npa due to harmonization"
NPA due to harmonization (Amalgamation Of OBC & UBI Into PNB) means that if customer’s account
is NPA in e-OBC / e-UNI than the account is classified as NPA in PNB also and vice versa.
Reply as on : 12.12.2022
5. How are Recoverable dues in NPA account calculated
Recoverable Dues shall be calculated w.e.f. the date of NPA on the Book outstanding as existing on
the date of NPA (inclusive of SI/DI reversed subsequently) duly adjusted for recoveries/further debits
in the account, ignoring the interest, if any credited/debited in the account after the date of NPA, on
simple basis on daily reducing balance @ 1 Year MCLR as prevailing on the date of receipt of OTS
Proposal from the Borrower. REFER PT 7.4 PG 41 OF SASTRA 24/2022
6. what does book outstanding mean in NPA accounts
Book outstanding is amount owned on a debt on a particular date. Use menu option HNPACR for
principal ledger outstanding.Net Outstanding prior to write off i.e. the book outstanding (exclusive of
Suspended Interest/ De-recognized Interest)
7. Can npa account debit for any purpose
No , Charges/expenses/insurance etc. on such a Borrowal account should not be debited to the
Borrower’s account unless recovered, the same need to be recorded in the Memoranda Account after
charging to Bank’s Revenue
Product: NPACHRG
1. How to know about various charges in NPACHRG?

Please generate report PNBRPT 3/91 for details of expenses entered in NPACHRG
Reply as on : 12.12.2022
Product: OTS
1. After how much time an account which has turned NPA we can go for OTS?
Account can be settled under General OTS scheme after 3 months from its date of slippage to NPA.
2. Latest OTS Circular no
Please refer Sastra division 24/2022 and 27/2022 for general OTS policy and for Special OTS policy
refer sastra division 32/2022
Reply as on : 12.12.2022, Reference : Sastra division 24/2022, 32/2022
3. Can we do OTS of a account below minimum OTS amount?"
Yes, It can be considered by the next higher authority. Please refer para 10.5 Deviation Cases (When
the borrower is not able to pay indicative OTS amount) at page no 47 of sastra division circular no
24/2022."
Product: OTS
1. What is OTS policy if our staff member is gurantor in NPA account

Please refer pt 12 pg 50 of sastra div 24/2022 The OTS/ Write off proposals in accounts where an
existing or ex-staff is a borrower/guarantor shall be considered by an authority not below the level of
HOCAC-I subject to delegated powers
2. How to close CC account settled through OTS
Enter the details of NPA accounts in menu option NPAD then invoke menu option COWO for entering
the record for compromise/OTS in the CBS system. After credit the recovered amount and revenue
loss, if any, close the account through menu option NPACLS
Reply as on : 12.12.2022, Reference : PNB KNOWLEDGE REPOSITORY
3. What is the minimum indicative settlement amount in NPA account where CGTMSE claim is
being received
Please refer pt28.1 pg 62 In General OTS policy (24/2022) CGTMSE amount is to be add back to
ledger outstanding, while computing the minimum indicative OTS amount.
Product: OTS
1. Is value of agricultural land taken for arriving OTS amount ?

Under Direct Agriculture Advances with balance outstanding upto Rs. 10 lac, the realizable value of
primary/collateral security will exclude the agricultural land offered as security. However, security
available other than agricultural land shall be taken into consideration for arriving at the NPRV as
hitherto fore refer pt 9.3.4 pg 46 of sastra 24/2022
Product: PM SVANidhi loan accounts
1. After receiving claim in PM SAVNIDHI YOJNA account can we settle the NPA account.
PM SVANidhi loan accounts are covered under CGTMSE. So CGTMSE guidelines will be applicable.
For settlement related to CGTMSE related accounts refer pt 28 on SASTRA Division Circular No.
24/2022."
Reply as on : 12.12.2022, Reference : SASTRA Division Circular No. 24/2022."
Product: PROVISION
1. What are guidelines for provisioning in NPA as per IRAC Norms

Please refer SASTRA DIVISION CIRCULAR NO. 23/2022
Product: RECOVERY
1. Steps to be followed after an account becomes NPA

Refer B.28 NPA Management through Time Bound Actions SOP (Standard Operating Procedure) with
time line of SASTRA Division Circular No. 24/2022
Product: Recovery actions
1. How can we manage NPA accounts in time bound manner? Where can we found the guidelines
for the same?
Refer NPA Management through Time Bound Actions pg 193 of SASTRA Division Circular No.
24/2022.
Product: RECOVERY AGENCY
1. What is Procedure for appointment of a recovery agency , resolution agency, supporting

agency to include the same on Bank approved panel.
Please refer SASTRA DIV cir no 17/2022
Product: REPORTS
1. From which command or report we can find the reason of NPA

Kindly generate the report PNBRPT 28/8 for NPA & 28/9 for SMA in MIS server. NPA report with
reason of NPA is also available in amalgamated EDW portal.
2. How to generate the branch wise reports of all the NPAs with phone numbers and addresses?
Please generate report PNBRPT 1/29 for address and mobile no in MIS server.Also report is available
in amalgamated EDW server
Reply as on : 12.12.2022
Product: Reports
1. Report for amount wise appropriation in NPA account towards Charges ,interest and Principal?
Generate report PNBRPT 3/91 for details of expenses entered in NPACHRG. You can use menu
option REPHELP to know the various reports available in the CBS system.
Product: RESTRUCTURING
1. Where queries related to MSME restructuring will be escalated

Please refer MSME DIVISION CIRCULAR NO. 55/2021 wherein Escalation matrix for resolution of
queries related to MSME Division is given.
Reply as on : 12.12.2022, Reference : MSME DIVISION CIRCULAR NO. 55/2021
Product: Reverse entry
1. How to reverse wrongly credited entries in npa accounts ? procedure and power
.Use MENU “APPROREV. For details refer SASTRA DIVISION CIRCULAR NO. 42/2021
Reply as on : 12.12.2022, Reference : Sastra division 42/2021
Product: ROI
1. What is the ROI to be charged in the NPA account?

If account is to be upgraded it is to be charged as per prevalent scheme(interest +penal , otherwise for
recoverable dues Refer pt 7.4 pg 41 of sastra division circular no 24/2022
Product: SARFAESI
1. Who is the authority to issue 13(2) and 13(4) notices under SARFAESI to NPA accounts upto 10
lakh?
Authority to issue notice under section 13 (2) is Branch Head. However, if BH is below scale IV then
Notice under section 13 (2) is to be SIGNED by Designated Authorized Officer appointed by Circle
Office.
Product: SECURITY
1. Who is competent authority for Discharge/release of primary/collateral security in NPA

accounts
Please refer pt 17 pg 51 of sastra div 24/2022 Discharge of liability of one or more obligants/release of
charge on the secured assets which may include Mortgaged Property/Plant & machinery etc may be
considered by the competent authority not below the level of Zonal Office Compromise Committee .
Product: SOTS
1. Account was settled through Special OTS on 22.03.2022, but the borrower could not deposit
the amount within prescribed 180 days time.Can the time period of this OTS be extended upto 1
year?
No extension to be allowed beyond 180 days from the date of conveying approval.(Refer PT 8.5 PG
10 SASTRA Division Circular No. 31/2021)
Reply as on : 12.12.2022, Reference : SOTS 31/2021
2. Are accounts where balance o/s above 10 lacs in agriculture will be covered in SOTS Scheme
for FY 2022-23.
No, balance o/s above 10 lacs in agriculture will not be covered in SOTS Scheme.Refer
Reply as on : 12.12.2022, Reference : Sastra division 22/2022
Product: Staff'
1. Are staffs eligible to take part in e-Auction of NPA properties under E-Bikray portal?
Staff members and Management of Bank will not be allowed to participate in the bidding process of
Non Banking Assets acquired from borrower in satisfaction of Bank’s dues.(Refer Pt @pg 190 of
sastra division 24/2022)
Product: STAFF ACCOUNTABILITY
1. What are staff accountability aspects

Please refer INSPECTION AND AUDIT CIRCULAR No.06 /2022
Reply as on : 12.12.2022, Reference : IAD Circular No.06 /2022
Product: SUIT FILE
1. What are the guidelines for initiating action under Sec 138
Please refer Law division cir no 3/2015 for initiating action under Sec 138
Reply as on : 12.12.2022, Reference : LAW 03/2015
2. How to mark suit filed in NPA accounts in CBS ?
For marking the status of suit filed in CBS please change the SUB G L Head code by menu option
TACBSH to 76170.
Product: Tagging
1. How to implement tagging in NPA account

Refer pt B.1 Pg 161 of SASTRA Division Circular No. 24/2022
Product: WD
1. Willful defaulter?
refer sastra division circular no 19/2022
Reply as on : 12.12.2022, Reference : refer sastra division circular no 19/2022
Product: WILFUL DEFAULTER
1. kindly provide the circular regarding willful defaulters in NPA account.

Please referSASTRA DIVISION CIRCULAR NO. 19/2022 for willful defaulters.
Reply as on : 12.12.2022, Reference : SASTRA DIVISION CIRCULAR NO. 19/2022
Product: WLA
1. What are the procedure for Waivement of legal action (WLA)?

For Powers and Performa (Same as OTS performa) please refer Sastra Div Cir 24/2022
2. How to Mark of Waivement of legal action in NPA accounts in CBS ?
"Invoke Menu Option COWO (NPA Account Write-Off and Compromise Details) • Select Function
code ‘A’ • Enter account number and press go, WLA Flag should be selected as Y on the next screen
and enter date of Sanction and press submit."
Topic: PRIORITY SECTOR

Product: Agriculture Target
1. What are Target for Agriculture under Priority Secor Lending?
Total Priority Sector must be 40% of ANBC as computed in para 4 below or CEOBE whichever is
higher for SCB like PNB. Under these, Target for Agriculture is 18% of ANBC or CEOBE, whichever is
higher; out of which a target of 10 percent# is prescribed for Small and Marginal Farmers (SMFs).
Reply as on : 19.12.2022, Reference : AGRICULTURE DIVISION/ CIRULAR NO. 55/ 2022
Product: AGRICULTURE INFRASTRUCTURE FUND (AIF)
1. WHAT IS OCENTRAL SECTOR SCHEME FOR FINANCING FACILITY UNDER AGRICULTURE

INFRASTRUCTURE FUND (AIF)
objective of Agriculture Infrstructure Fund scheme is to mobilize a medium- long term debt finances
facility for investment in viable projects for post- harvest management infrastructure and community
farming assets through incentives and financial support in order to improve agriculture infrastructure in
the country. The scheme will be operational from 2020-21 to 2029-30.
Reply as on : 19.12.2022, Reference : AGRICULTURE DIVISION CIRCULAR NO. 37/2022
Product: Animal Husbandry Infrastructure Development Fund
1. Central Sector Schemes of financing facility under 'Animal Husbandry Infrastructure

Development Fund' (AHIDF)
Objective of the Central Sector Schemes of financing facility under 'Animal Husbandry Infrastructure
Development Fund' (AHIDF) is to a. to help increasing of milk and meat processing capacity and
product diversification thereby providing greater access for unorganized rural milk and meat producers
to organized milk and meatmarket. b. To make available increased price realization for the producer.
c. To make available quality milk and meat products for the domesticconsumer. d. To fulfil the
objective of protein enriched quality food requirement of the growing population of the country and
preventmalnutrition. e. Develop entrepreneurship and generateemployment. f. To promote exports and
increase the export contribution in the milk and meatsector. g. To make available quality concentrated
animals feed to the cattle, buffalo, sheep, goat, pig and poultry to provide balanced ration at affordable
prices.
Reply as on : 19.12.2022, Reference : AGRICULTURE DIVISION CIRCULAR NO. 60/ 2020 &
49/2021 dated 19.02.2021
Product: Block Level Bankers’ Committee(BLBC)
1. What is the concept of Block Level Bankers’ Committee(BLBC)?

Block Level Bankers’ Committee (BLBC) is a forum for achieving coordination between credit
institutions and field level development agencies at the block level. The forum prepares and reviews
the implementation of the Block Credit Plan and also resolves operational problems in the
implementation of the credit programmes of banks. The Lead District Manager (LDM) of the district is
the Chairman of the Block Level Bankers’ Committee. All the banks operating in the block including
the Small Finance Banks, Wholly Owned Subsidiaries (WOS) of Foreign Banks, RRBs, the District
Central Co operative Banks, Block Development Officer, technical officers in the block, such as
extension officers for agriculture, industries and co-operatives are members of the Committee. BLBC
meetings are held at quarterly intervals.
Reply as on : 19.12.2022, Reference : AGRICULTURE DIVISION/ CIRULAR NO.33/2022 dated
17.05.2022
Product: CAPTURING AGGREGATE BANKING EXPOSURE IN CBS

1. loans for agriculture infrastructure and agri-ancillary shall be classified under priority sector
subject to an aggregate sanctioned limit of 100 Crore per borrower from the banking system.
How to ensure it?
loans for agriculture infrastructure and agri-ancillary shall be classified under priority sector subject to
an aggregate sanctioned limit of 100 Crore per borrower from the banking system. With a view to
ensure proper classification of accounts under agriculture infrastructure and agri-ancillary in terms of
RBI guidelines, it is advised as under : 1. The aggregate banking exposure of the account holder must
be captured under Fund based limit and non-fund based limit in CRM as per navigation given below:
CRM· >> General >> Basic Info >> Total Fund Base CRM· >> General >> Basic Info >> Total Non-
Fund Base
Product: CREDIT FACILITIES TO MINORITY COMMUNITIES
1. What are the Schemes for Minority Communities under Priority Sector Lending Guidelines?
Government of India has forwarded a list of 121 minority concentration districts having at least 25%
minority population, excluding those States / UTs where minorities are in majority (J & K, Punjab,
Meghalaya, Mizoram, Nagaland and Lakshadweep). Accordingly all scheduled commercial banks are
requested to specially monitor the credit flow to minorities in these 121 districts, thereby, ensuring that
the minority communities receive a fair and equitable portion of the credit within the overall target of
the priority sector . Definition of Minority Communities: -The following communities have been notified
as minority communities by the Government of India, Ministry of Minority Affairs; (a) Sikhs, (b)
Muslims, (c) Christians, (d) Zoroastrians, (e) Buddhists, (f) Jains
Reply as on : 19.12.2022, Reference : AGRICULTURE DIVISION CIRCULAR NO. 24/2019 Dt
03.07.2019 & 33/2021
Product: DAY- NRLM
1. Please provide brief details of DAY-NRLM?

Deendayal Antyodaya Yojana - National Rural Livelihoods Mission (DAY- NRLM ) is created by
restructuring and replacing the Swarnjayanti Gram Swarozgar Yojana (SGSY) scheme with effect from
April 01, 2013. DAY-NRLM is the flagship program of Govt. of India for promoting poverty reduction
through building strong institutions of the poor, particularly women, and enabling these institutions to
access a range of financial services and livelihoods.
Product: DAY- NRLM – AAJEEVIKA – INTEREST SUBVENTION SCHEME
1. What is interest Subvention scheme under DAY NRLM - AAJEEVIKA

under NRLM Interest Subvention scheme on Credit to Women SHG in 250 districts is avilable. All
women SHGs will be eligible for interest subvention on credit up to 3 lakhs at 7% per annum. SHG
availing capital subsidy under SGSY in their existing credit outstanding will not be eligible for benefit
under this scheme. (For Details PSFID/PRIORITY SECTOR/ CIRCULAR NO. 59 /2017 DT 31.10.2017
& 65/2018 dated 19.11.2018)
Reply as on : 19.12.2022, Reference : AGRICULTURE DIVISION/ CIRULAR NO.59 /2017 DT
31.10.2017 & 65/2018 dated 19.11.2018, 48/2022 dated 11.05.2021
Product: DAY-NULM
1. Please provide brief details of DAY-NULM?
Deendayal Antyodaya Yojana- National Urban Livelihoods Mission (DAY-NULM) is created by
restructured the existing Swarna Jayanti Shahari Rozgar Yojana (SJSRY) and launched the National
Urban Livelihoods Mission (NULM) in 2013. NULM has been under implementation w.e.f. September
24, 2013 in all district headquarters (irrespective of population) and all the cities with population of 1
lakh or more. The Self Employment Program (SEP) of NULM focuses on providing financial assistance
through provision of interest subsidy on loans to support establishment of Individual & Group
Enterprises and Self-Help Groups (SHGs) of urban poor. The erstwhile provision of capital subsidy for
USEP (Urban Self Employment Program) and UWSP (Urban Women Self-Help Program) under
SJSRY has been replaced by interest subsidy for loans to Individual enterprise (SEP-I), Group
enterprise(SEP- G) and Self Help Groups (SEP-SHGs).
11.05.2021
Product: Differential Rate Of Interest (DRI)
1. What is Differential Rate Of Interest (DRI) scheme?

Differential Rate Of Interest (DRI) is scheme to improve the economic conditions of the weakest of the
weaker sections of community by providing financial assistance at concessional rate of interest for
engaging in productive and gainful activities.
30.12.2017
Product: District Consultative Committee(DCC)
1. What is the concept of District Consultative Committee(DCC)?

The District Consultative Committees were constituted in the early seventies as a common forum at
the districtlevel for bankers as well as Government agencies/ departments to facilitate coordination in
implementing various developmental activities under the Lead Bank Scheme. The District Collector is
the Chairman of the DCC meetings. Reserve Bank of India, NABARD, all the commercial banks
including Small Finance Banks Wholly Owned Subsidiaries (WOS) of Foreign Banks, RRBs,
Payments Banks, co-operative banks including the District Central Cooperative Bank (DCCB), various
State Government departments and allied agencies are the members of the DCC. The Lead District
Officer (LDO) represents the Reserve Bank as a member of the DCC. The Lead District Manager
(LDM) convenes the DCC meetings. The Director of Micro, Small and Medium Enterprises
Development Institute (MSME-DI) in the district is an invitee in districts where MSME clusters are
located to discuss issues concerning MSMEs.
17.05.2022
Product: Education loan PSL classification
1. What are classification criteria for Education loan under Priority Secor Lending?
Loans to individuals for educational purposes, including vocational courses, not exceeding 20 lakh will
be considered as eligible for priority sector classification
Product: Export Credit Target

1. What are Target for Export Credit under Priority Secor Lending?
Incremental export credit over corresponding date of the preceding year, up to 2% of ANBC or Credit
Equivalent Amount of Off Balance Sheet Exposure, whichever is higher, subject to a sanctioned limit
of up to 40 crore per borrower.
Product: Housing PSL classification
1. What are classification criteria for Housing loan under Priority Secor Lending?
Loans to individuals up to 35 lakh in metropolitan centres (with population of ten lakh and above) and
up to 25 lakh in other centres for purchase/construction of a dwelling unit per family provided the
overall cost of the dwelling unit in the metropolitan centre and at other centres does not exceed 45
lakh and 30 lakh respectively. Existing individual housing loans of UCBs presently classified under
PSL will continue as PSL till maturity or repayment.
Loans up to 10 lakh in metropolitan centres and up to 6 lakh in other centres for repairs to damaged
dwelling units conforming to the overall cost of the dwelling unit.
Product: Lead Bank Scheme
1. What is concept of Lead Bank Scheme?

Lead Bank Scheme was introduced by the Reserve Bank of India in December 1969.The Scheme
aims at coordinating the activities of banks and other developmental agencies through various for in
order to achieve the objective of enhancing the flow of bank finance to the priority sector and other
sectors and to promote banks' role in the overall development of the rural sector. For coordinating the
activities in the district, a particular bank is assigned "Lead Bank" responsibility of the district. The
Lead Bank is expected to assume a leadership role for coordinating the efforts of the credit institutions
and theGovernment.
17.05.2022
Product: loans against gold under priority sector
1. Can bank loans against gold be classified under priority sector?

The PSL guidelines are activity and beneficiary specific and are not based on type of collateral.
Therefore, bank loans given to individuals/ businesses for undertaking agriculture activities
do not automatically become ineligible for priority sector classification, only on account of the fact that
underlying asset is gold jewellery/ornament etc. Therefore, bank loan based on scale of finance and
assessment of credit requirement for undertaking the agriculture activity falls under priority sector.
Product: Micro Enterprises Target
1. What are Target for Micro Enterprises under Priority Secor Lending?
Target for Micro Enterprises is 7.5% of ANBC or CEOBE, whichever is higher;
Product: PNB FARM SCORE

1. Please provide guidelines related to PNB FARM SCORE under Priority Sector Lending?
PNB Farm CreditScoring Model is a comprehensive and structured approach for evaluation of
Agriculture loans with sanctioned limits up to Rs.100 Lakh, to supplement pre-sanction appraisal
process by evaluating loan proposals (Fresh/Renewal/Enhancement). APPLICABILITY: PNB Farm
Score Model is applicable to: - (i) Agriculture loans up to Rs. 100 Lakh (ii) Agriculture loans above Rs.
100 lakh for those Individuals only, who don’t prepare any book of accounts and don’t have credible
financial statements”.
Reply as on : 19.12.2022, Reference : AGRICULTURE DIVISION/ CIRULAR NO.22/2020 Dt
26.03.2020. AGRICULTURE DIVISION/ CIRULAR NO.69/2020 Dt19.09.2020. AGRICULTURE
DIVISION/ CIRULAR NO.79/2020 Dt 21.10.2020. AGRICULTURE DIVISION CIRCULAR NO. 27/2022
Product: PNB Farmers’ Welfare Fund Scheme
1. What is concept of PNB Farmers’ Welfare Fund Scheme and how it is beneficial?
PNB Farmers’ Welfare Fund Scheme Purpose: All acceptable expenses on repair on account of
substantial loss shall be reimbursed under the Scheme to the extent as decided by the Trustees.
Eligibility: All the members to the fund who have opted for the Scheme are eligible and are required to
get their tractor and matching implements insured against third party under the Insurance Act to get
insurance coverage. This Scheme is optional for the farmers. The Scheme applies to all categories of
Tractor Accounts
Reply as on : 19.12.2022, Reference : AGRICULTURE DIVISION CIRCULAR NO. 20/2018 16.03.
2018
Product: PNB LADLI
1. What is PNB LADLI Scheme

PNB LADLI scheme is implemented through all the villages in the country. The bank officials will
contact Government School for adoption of needy girl students. The selection shall be made amongst
those girl students who are studying in class VI to class X. The new girl students may also be selected
in addition to already selected girls. Ten needy girl students who are willing to continue their studies till
at least class XII, shall be identified from a single village. Under PNB LADLI scheme selection of
students shall be finalized by a Committee comprising of an official from Circle Office, LDM, and
Principal of the School where school is situated
Reply as on : 19.12.2022, Reference : AGRICULTURE DIVISION CIRCULAR NO. 72/2020 dated
29.09.2020
2. Describe about study material under PNB LADLI Scheme
Under PNB LADLI the adopted girl students shall be provided study material like stationery, uniform
etc. relevant to their course and payment of school fees if considered essential. The value of such
study material and fees will not exceed Rs. 2500/- per student per annum (inclusive of all taxes). All
the material so provided will bear a PNB STICKER.
Reply as on : 19.12.2022, Reference : AGRICULTURE DIVISION CIRCULAR NO. 72/2020 dated
29.09.2020
Product: PSL Classification
1. What are the Priority Sector Lending Classification criteria?

Bank have to achieve lending under Priority Sector, there are 8 categories defined under PSL. These
are (i) Agriculture ; (ii) Micro, Small and Medium Enterprises; (iii) Export Credit ; (iv) Education; (v)
Housing; (vi) Social Infrastructure ; (vii) Renewable Energy and (viii) Others. Total Priority Sector must
be 40% of ANBC as computed in para 4 below or CEOBE whichever is higher for SCB like PNB.
Under these, Target for Agriculture is 18% of ANBC or CEOBE, whichever is higher; out of which a
target of 10 percent# is prescribed for Small and Marginal Farmers (SMFs) and Target for Micro
Enterprises is 7.5% of ANBC or CEOBE, whichever is higher; Advances to weaker sections is 12% of
ANBC or Credit Equivalent Amount of OffBalance Sheet Exposure, whichever is higher.
Product: PSL target for non-corporate farmers for the FY 2022-23
1. What is the PSL target for non-corporate farmers for the FY 2022-23
In terms of Master Directions on Priority Sector Lending, target for lending to NonCorporate farmers
will now be 13.78% of ANBC / CEOBE, whichever is higher which was earlier 12.73% for FY 2021-22
Product: Renewable Energy Classification under PSL
1. What are classification criteria for Renewable Energy under Priority Secor Lending?
Bank loans up to a limit of 30 crore to borrowers for purposes like solar based power generators,
biomass based power generators, wind mills, micro-hydel plants and for non-conventional energy
based public utilities viz. street lighting systems, and remote village electrification. For individual
households, the loan limit will be 10 lakh per borrower.
Product: Scheme for Financing Distressed Urban Poor (SFDUP)
1. what are the schemes for Distressed Unrban Poor (SFDUP)?

Scheme for Financing Distressed Urban Poor (SFDUP) Eligibility: Individual urban poor/urban poor in
groups shall include those families living below the poverty line. The criterion of annual family income
for eligibility under the scheme will be same as that of the DAY- NULM. Purpose and Extent of loan:
To prepay the loan taken by the urban poor from the non institutional lenders i.e. private money
lenders and undertaking farm sector and non-farm sector economic activities for income generation to
repay the bank's loan. i. Need based with a maximum of Rs.50,000/- (out of which a maximum of 50%
shall be for prepayment of debt taken, and the rest shall be for investment purposes). ii. Total credit
need of the urban poor shall be assessed on the basis of the following: Amount of debt taken from the
money lender and declared by the applicant in the affidavit submitted to the branch or on the basis of
certificate from the money lender. a. Loan required for productive investment activity. b. Extent of loan
shall be the total of (a) & (b) given above
Reply as on : 19.12.2022, Reference : AGRICULTURE DIVISION/ CIRULAR NO.101/ 2017 Dt
28.12.2017.
Product: SHG-Bank Linkage Programme
1. What is SHG Bank linkage programme?

Self Help Groups have the potential to bring together the formal banking structure and the rural poor
for mutual benefit. Studies conducted by NABARD in a few states to assess the impact of the linkage
project have brought out encouraging and positive features like increase in loan volume of the SHGs,
definite shift in the loaning pattern of the members from non-income generating activities to production
activities, nearly 100 per cent recovery performance, significant reduction in the transaction costs for
both the banks and the borrowers etc., besides leading to a gradual increase in the income level of the
SHG members. Another significant feature observed in the linkage project is that about 85 per cent of
the groups linked with banks were formed exclusively by women. following steps should be taken to
enable effective linkage of SHGs withthe banking sector: a. Opening of Savings Bank A/C, b.
Simplified KYC Due Diligence norms for Self Help Groups (SHGs), c. Lending to SHGs, d. Interest
rates, e. Service/ Processing charges, f. Separate Segment under priority sector, g. Presence of
defaulters in SHGs, h. Capacity Building and Training, i. Monitoring and Review of SHG Lending, j.
Reporting to CICs
Reply as on : 19.12.2022, Reference : AGRICULTURE DIVISION CIRCULAR NO. 30/2022 Dated
17.05.2022
2. What are collateral security guidelines in SHG under DAY-NRLM
For loans to SHGs above 10 lakh and up to 20 lakh, no collateral should be charged and no lien
should be marked against savings bank account of SHGs. However, the entire loan (irrespective of the
loan outstanding, even if it subsequently goes below 10 lakh) would be eligible for coverage under
Credit Guarantee Fund for Micro Units (CGFMU)
Product: Shortfall in lending to priority sector
1. What is done if there is shortfall in lending to priority sector

Banks having any shortfall in lending to priority sector shall be allocated amounts for contribution to
the Rural Infrastructure Development Fund (RIDF) established with NABARD and other funds with
NABARD / NHB / SIDBI / MUDRA Ltd., as decided by the Reserve Bank from time to time.
Product: Social Infrastructure classification under PSL
1. What are classification criteria for Social Infrastructure under Priority Secor Lending?
Bank loans up to a limit of 5 crore per borrower for setting up schools, drinking water facilities and
sanitation facilities including construction/ refurbishment of household toilets and water improvements
at household level, etc. and loans up to a limit of 10 crore per borrower for building health care
facilities including under ‘Ayushman Bharat’ in Tier II to Tier VI centres.
Product: SRMS
1. Please provide brief details of SRMS?

The Self Employment Scheme for Rehabilitation of Manual Scavengers(SRMS) was introduced in
January, 2007, with the objective to rehabilitate the remaining manual scavengers and their
dependents in alternative occupations by March, 2009
Reply as on : 19.12.2022, Reference : AGRICULTURE DIVISION CIRCULAR NO.PSLB/WS/SRMS/
32 /2014 Dt 15.04.2014
Product: srms
1. srms loan
In SRMS Loan upto a maximum cost of Rs. 10 lakhs will be admissible under the scheme, and Rs. 15
lakh in case of sanitation related projects like Vaccum Loader, Suction Machine with Vehicle, Garbage
Disposal Vehicle, Pay & Use Toilets etc., which are extremely relevant for the target group, with high
success rate and income.
Reply as on : 19.12.2022, Reference : AGRICULTURE DIVISION CIRCULAR No. PSLB/WS/SRMS/
32 /2014 Dt 15.04.2014
Product: State Level Bankers’ Committee (SLBC)
1. What is the concept of State Level Bankers’ Committee (SLBC)?

The State Level Bankers Committee (SLBC) was constituted in April 1977, as an apex inter-
institutional forum to create adequate coordination machinery in all States, on a uniform basis for
development of the State. SLBC is chaired by the Chairman/ Managing Director/ Executive Director of
the Convenor Bank. It comprises representatives of commercial banks including Small Finance Banks,
Wholly Owned Subsidiaries (WOS) of Foreign Banks, RRBs, Payments Banks, State Cooperative
Banks, RBI, NABARD, heads of Government departments including representatives from National
Commission for Scheduled Castes/Tribes, National Horticulture Board, Khadi& Village Industries
Commission etc. and representatives of financial institutions operating in a State, who come together
and sort out coordination problems at the policy implementation level.
17.05.2022
Product: Weaker section Target
1. What are Target for Weaker section under Priority Secor Lending?
Advances to weaker sections is 12% of ANBC or Credit Equivalent Amount of OffBalance Sheet
Exposure, whichever is higher.
Topic: RETAIL LENDING

Product: Car Loan
1. "Can we takeover car loans?"

"There is no provision for takeover of car loan as per our car loan scheme."
Reply as on : 30.11.2022, Reference : RAD CIRCULAR NO: 77/2022 dated 14.07.2022
2. "Please guide if we can sanction old car loan under car loan scheme to purchase old car which
is already financed from other FI ?"
"As per RAD CIRCULAR NO: 77/2022 dated 14.07.2022, we can Finance Old car/van/jeep/MUV/SUV,
which are not older than three years and unencumbered (i.e not financed by other Bank/Financial
institutions on the date of loan)."
Reply as on : 31.07.2022, Reference : 77/2022 dated 14.07.2022
3. With reference to car loan scheme, it is kindly requested to you provide justification on
weather Net home take criteria/ Max. Permissible Deduction of GMS/Income is applicable for
Firm (Partnership, Company) or not.
For business concerns (Corporate/ Non-corporate): Condition of minimum DSCR has been dispensed
with. Loan amount to be arrived at considering two years ITRs and Balance Sheet. However, loan
amount to be arrived considering average cash profit (i.e Net Profit after Tax + Depreciation) for last
two years to serve the proposed installments. Please refer RAD CIRCULAR NO: 77/2022 dated
14.07.2022
4. "CNG Car loan to be treated in green Car or normal car."
"It will be considered as normal car."
Reply as on : 18.04.2022
5. "can we finance car loan to nri"
"Yes we may finance Car Loan to NRI. As per L&A Cir.No.48/2004, Rupee loan to NRIs may be
granted under various schemes applicable for Indian residents viz; i) Scheme for financing purchase of
Car/ Two-Wheelers."
Reply as on : 08.04.2022, Reference : L&A Cir.No.48/2004 dated 07.04.2004
6. "AS PER HRDD CIR 872/2022 SUBORDINATE STAFF CAN TAKE VEHICLE(CAR) LOAN UNDER
STAFF VEHICLE LOAN SCHEME. KINDLY CLARIFY CAN WE ALLOW TO TRANSFER VEHICLE
LOAN OF STAFF UNDER PUBLIC SCHEME TO STAFF VEHICLE LOAN SCHEME FOR
SUBORDINATE STAFF."
"Yes we may convert. As per HRDD Cir.No.821/2020, Employees who have availed vehicle loan
facility under General scheme may be allowed to convert the facility into revised vehicle loan subject to
fulfilling the other eligibility criteria."
Reply as on : 07.04.2022, Reference : HRDD Cir.No.821/2020
7. "we have received a vehicle loan proposal in name of limited company. Kindly guide us what
all company deductions to be considered while arriving MPBF."
"In case of Business concerns (corporate or non-corporate)we only have to ensure that Company
/Firm is in cash profit for the last two years. The deductions are already incorporated in the Balance
Sheet."
Reply as on : 04.03.2022, Reference : 77/2022 dated 14.07.2022
8. "Kindly clarify while financing four wheeler Car loan , whether we should obtain the
undertaking from borrower that vehicle will be driven by valid driving license holder only. Or
not."
"As per RAD Cir.No.45/2021, An undertaking that the vehicle would be driven by a valid driving license
holder to be obtained."
Reply as on : 17.02.2022, Reference : RAD Cir.No.45/2021 dated 27.04.2021
9. "How to appraise car loan of Partnership firm, Which score model is applicable for partnership
firm. Please guide."
"Car Loan to be appraised under PNB Lens as per MPD Cir.No.12/2021. Further, as per RBD
Cir.No.31/2020, Vehicle Loans sanctioned to Business concerns, i.e., Companies, Partnership firms,
etc., shall continue to be covered as per Credit Risk Rating Model applicable to ‘Term Loan’ to such
concerns."
Reply as on : 11.02.2022, Reference : MPD Cir.No.12/2021. RBD Cir.No.31/2020
10. "Dear team, We have received a CAR loan proposal with name of Proprietorship firm. can we
count proprietorship firm in corporate. can borrower take interest benefit irrespective of CIBIL
score as applicable for corporate. please guide for the same.
"If we are financing the car to a sole proprietorship firm, it will be considered as a finance to a
business concern and will be dealt as such. All the guidelines pertaining to financing car to business
concern then will apply to it. Please refer to RAD 45/2021 for details."
11. "A customer has applied for car loan in Individual name. He is properiotor of the firm.the ITR
for the firm and his own ITR are same.he has given balance sheet in which deprication is
mention.can we add deprication in his income while calculating his eligibility for car loan in
Individual name"
"Yes. We can add depreciation amount in income pl cross check ITR-4 filed with balance sheet
submitted."
Reply as on : 05.02.2022
12. "Can a car loan be granted to brother considering his unmarried sister as co-borrower for
income eligibility purpose?"
"As per RAD CIRCULAR NO: 77/2022 dated 14.07.2022, Joint borrowers can be parent(s)/spouse/
Earning Children."
13. "Can we finance a car loan to a farmer through retail car loan scheme if he has not filed
ITR?Can we process the loan by accessing his agriculture income?"
"Yes we may finance to Farmers also. As per RAD Cir.No.45/2021, In case of persons engaged in
allied agricultural activities and agriculturists, net income can be arrived at by sanctioning authority
based on their land holding, cropping pattern, yield, etc. (PSFID cir. no. 135 dated 30.12.2017,
67/2018 dated 03.12.2018, 17/2019 dated 27.05.2019 and as amended from time to time)."
14. "Which rating is required for Car loan of Rs 14.00 Lacs to Private Limited Company. The
Company is our bank new customer."
"As per RBD (Advances) Cir.No.31/2020, Vehicle Loans sanctioned to Business concerns, i.e.,
Companies, Partnership firms, etc., shall continue to be covered as per Credit Risk Rating Model
applicable to ‘Term Loan’ to such concerns."
Reply as on : 02.02.2022, Reference : RBD (Advances) Cir.No.31/2020
15. "Dear Sir, Please guide us, if any relative of staff taking vehicle loan facility from our bank,
then any relaxation is available in rate of interest.
"Concession of 0.25% in rate of interest for the wards/ parents of existing/ Exstaff." (Point no. 6 g,
page 8: RAD 45/2021) applicable in four wheeler loan"
16. "Whether depreciation can be added to net profit in proprietorship firm while assessing car
loan in the name of propreitor"
"if the depreciation is already deducted to arrive net profit then the same will be added back to
calculate the eligibility."
17. I am newly joined MT, currently on OJT. I have one query that am I eligible for the car loan
either in staff loan or public loan?
In terms of HRDD CIRCULAR NO. 821 All Employees and Officers confirmed in the Bank are eligible
for Vehicle Loan. However, Officers are eligible for Two- Wheeler Loan under the Staff Vehicle Loan
Scheme in probation period also. Hence, the car loan may be considered under public scheme.
Product: CIR
1. "A Staff has applied personal loan under public scheme. The CIBIL Score of the staff is 616. As
per circular acceptable CIBIL Score is 650 and above. Is there any exemption for staff loan
under public scheme where CIBIL report is not required. Please guide and code the circular
number if any."
"If a staff wants to avail Personal Loan under General Public Scheme then we have to draw CIRs. As
per L&A Cir.No.15/2021, Staff Loans comes under Exempted Category."
Reply as on : 07.04.2022, Reference : IRMD L&A Cir No.15/2021.
2. "Can we give fresh loan to customer if His CIBIL reflects one NPA account . Please provide me
the circular No for same"
"As per L&A Cir.No.15/2021 Dated 15.01.2021, Facility may be considered by the respective
sanctioning authorities after ensuring that the irregularity / default (if any) is removed from CIC report
or the applicant submits the sufficient proof (i.e. No-dues certificate/Statement of account/ Deposit
receipts etc) for having removed such irregularity/ default. Refer Para No.3.3 at Page No.8 of said
circular."
Reply as on : 04.02.2022, Reference : IRMD L&A Cir No.15/2021.
Product: Documentation
1. "if original ROR is laminated can it valid for mortgage for housing loan. kindly give circular
number."
"Refer Para 2.9 (Laminated Property Documents) at Page No.15-16 of 118 of L&A Cir.No.90/2021.
Acceptance of laminated property documents for creating equitable mortgage is not allowed."
Reply as on : 20.02.2022, Reference : L&A Cir.No.90/2021
2. "Which particular document is taken in case of illiterate borrower in pension loan?"
"Documents as mentioned in Para 13 at Page No.4 of RAD Cir.No.48/2021 has to be taken. Besides
this Annexure II available at PNB Knowledge Repository >> Imp. Books/ Guidelines by HO Div >>
Book of Instructions-Loans(2016) >> 1.IRMD >> 10. Documentation >> Annexure II has to be taken."
3. Is Master Agreement required to be obtained in respect of Demand Loan against the security of
bank's own deposits.
In this regard it is clarified that Master Agreement (PNB 2057) and Authorization Letter (PNB2058) is
required for all the credit facilities except those credit facilities which are fully secured by liquid
securities (For e.g. DL/OD against FDRs of our bank).
Reply as on : 31.01.2022, Reference : IRMD L&A Cir No. 111/2021 Dated 03.07.2021.
4. sir is it necessary to take pnb 2057 master agreement for gold loan? customers are asking
about for gold loan why so many signatures required pnb 2057 inly contain 19 signs plz reply
for this.
"As per L&A Cir.No.111/2021 dated 03.07.2021, the Master Agreement required for all the credit
facilities except those credit facilities which are fully secured by liquid securities (For e.g. DL/OD
against FDRs of our bank)."
Product: Education Loan
1. Dear sir, One of our EL borrower has paid interest amount on regular basis during moratorium
period. Now, he has requested us to provide 1% interest benefit for prompt repayment of
interest during moratorium period. Please provide us the jobcard/SOP for crediting of 1%
interest benefit in the account.
Please visit PNB Knowledge Repository >> Manuals >> CBS >> Finacle 10 User Manual >> 17.
Opening of Loan Account.
Reply as on : 31.07.2022
2. We have received loan application under UDAAN scheme for pursuing Post graduation in
Predictive Analytics from Ontario Canada. Can we finance the said course
Please refer para 2(ii) (eligible courses)in page 21 of RAD CIRCULAR No.62/2022.It includes Post
Graduate studies leading to PG Degrees and PG Diplomas offered by reputed institutes/universities
Reply as on : 31.07.2022, Reference : RAD Cir.No.62/2022 Dated 09.06.2022
3. "Whether both Father and Mother (Parents) should be made as co borrowers under
Educational Loan Scheme else either one of the parents can be made as co obligors? If any
one of the parents made as co borrowers then should we be obtaining any sort of prior
approval from any higher authority? Kindly clarify under the following situation: *Both the
parents are alive."
"Specifically it has not mentioned in RAD Cir.No.62/2022 Dated 09.06.2022. The Sanctioning Authority
to take a decision."
4. "We are in receipt of one Education Loan Proposal for persuing Bachelor of Health Sceince,
Public health program 2 years post graduate diploma at Cape Breton University Canada. In this
proposal whether placement record is necessary or not. In saraswati scheme the placement
record in waived for medical courses. And in Udaan scheme it is not cleary mentioned. Please
guide."
"As per RAD Cir.No.62/2022 Dated 09.06.2022, in case of PNB Udaan, The assessment of
employability and earning potential be done on the basis of placement record of the Institute, average
salary offers/ drawn by the students on completion of such courses and be formed part of the
appraisal note at the time of sanction."
5. "Is there any clause that Education loan EMI count in parents eligibility of loan or education
loan fully emi paid by student"
"In parents loan eligibility, the EMIs of Education Loan will not be considered."
Reply as on : 11.02.2022
Product: HOME LOAN
1. We have sanctioned a HL on today and we want to give overdraft facility also then it is
necessary to sanction HLOD on today or it can be done after 2-3 days . Please clarify it
As per RAD Cir.No.61/2022 Dated 06.06.2022, All existing/new Home Loan a/cs of our Bank or those
acquired/being acquired by way of take-over from other Banks/HFIs are eligible for OD/TL for personal
needs. It can be sanctioned after 2-3 days.
Reply as on : 16.11.2022, Reference : RAD Circular no. 61/2022
2. "Kindly inform which loan application form is to be taken at the time of granting ODHL to the
existing HL borrower? Is offer letter by bank addressed to borrower manadatorily to be
obtained?"
"Refer Para 12 at Page No.57-58 of RAD Cir.No.61/2022 Dated 06.06.2022."
3. A proprietor firm has been sanctioned cc limit of Rs. 10.00 lac and the proprietor of firm has
availed KCC of Rs. 1.60 lac on individual capacity. Now same borrower requested for housing
loan of Rs. 10.00 lac. the housing loan proposal will be sanction by IRAM or by branch head ?
Please refer Chapter 1(DELEGATION OF LOANING POWERS) of L&A Circular 28/2022. It says that
GBB may sanction retail loan/s upto its vested powers over and above commercial loans sanctioned to
the borrower, i.e. 10 Lakh, to the borrower.
Reply as on : 15.11.2022, Reference : L & A circular no. 28/2022
4. Under which circular reimbursement in Home Loan may be allowed to prospective borrowers,
who have purchased built-up (including Under construction) property out of their own sources.
Please refer para 8.5 at page 21 of RAD Circular 61/2022. Reimbursement in Home Loan may be
allowed to prospective borrowers, who have purchased built-up (including Under construction)
property out of their own sources, provided request for such reimbursements are made within a
maximum period of three months from the date of purchase of said property
5. we need to sanction a housing loan to borrower who is working outside India and getting
salary in Us dollar in foreign bank How we can proceed further?
"Refer Annexure 6 from Page No.60 of RAD Cir.No.61/2022 Dated 06.06.2022. PNB Home Loan
Scheme for NRIs/OCIs."
6. "in education loan as we have a condition of parents(s) being a coborrower, however if
education loan is running regular and emi is being paid by the student, as he is earning now.
His father who is coborrower in education loan has applied for loan against property. while
calculating his eligibility, do we need to deduct Education loan emi in his eligibility as well."
"We should not deduct the EMI of Education Loan here."
Reply as on : 28.06.2022
7. Reg standrd operating procedure for approval of privates and theirs under construction
projects..
"Refer Annexure A at Page No.79-85 of RAD Cir.No.61/2022 Dated 06.06.2022."
8. "a housing loan was sanctioned by eobc cluster. loan outstanding was 6 lakhs, customer has
deposited Rs. 3.00 lakh; a/c shows overflow amount of Rs. 3.00 lakh. under whose power
reschedule/restructure of loan falls, so as to adjust overflow amount from outstanding balance
and to minimize EMI of housing loan in remaining loan period."
"As per RAD Cir.No.61/2022 Dated 06.06.2022, In case where borrower made a partial repayment of
loan amount and request for re fixation of EMIs, the same be re fixed at branch level and the same
may not be treated as rephasement/ restructuring."
9. "What is the criteria for CRE housing loan. A customer has approached us for housing loan
and he has 3 residential houses in his name but there is no housing loan in his name. Whether
this loan be considered CRE of general housing loan?"
"As per RAD Cir.No.61/2022 Dated 06.06.2022, Every home loan sanctioned for 3rd or subsequent
house / flat shall be classified as Commercial Real Estate (CRE) and ROI will be applied accordingly.
CRE to be classified on the basis of number of house ownership irrespective of number of home loan
availed."
10. "Sir, To sanction OD HOUSING LOAN what is the loaning power of scale 2 GBB. The total
power of 10 lakh for one will also include HL already running or we can sanction ODHL up to
10lakh excluding already running housing loan. Please guide and provide circular regarding
it."
"As per RAD Cir.No.61/2022 Dated 06.06.2022, LOANING POWER will be as per vested Loaning
power guideline issued by HO: IRMD /RAD time to time subject to maximum ceiling of the scheme.
So as per RAD Cir.No.69/2021 & LA Cir.No.28/2022 GBB can take maximum exposure under Retail
upto Rs.10 Lacs."
11. "We have financed 2 housing loans in different time for purchase of Site/Plot to a single
borrower. Now he approached us for sanction of housing loan for purchase of residential Flat.
Please inform whether CRE is applicable for this proposed third housing loan?"
"As per RAD Cir.No.61/2022 Dated 06.06.2022, Every home loan sanctioned for 3rd or subsequent
house / flat shall be classified as Commercial Real Estate (CRE) and ROI will be applied accordingly.
CRE to be classified on the basis of number of house ownership irrespective of number of home loan
availed."
12. "If map is approved by gram pradhan and not by any govt authority can we sanction housing
loan for construction. Kindly guide."
"As per RAD Cir.No.61/2022 Dated 06.06.2022, rules/regulation pertaining to sanction of home plan
in rural areas are state specific and be dealt accordingly in consultation with Bank’s legal advisor /
advocate at Zonal Office/ Circle office level."
13. "DURING REVIEW OF ODHL, FRESH VALUATION IS MANDATORY? IF VALUATION IS OLDER
THAN FIVE YEARS"
"As per RAD Cir.No.61/2022 Dated 06.06.2022, If borrower approaches for Top up facility or any
other credit facility (other than home loan), Valuation /revaluation will be obtained as per extant
guidelines of the bank. Refer LA Cir.No.58/2022 dated 26.04.2022."
14. "In housing loan TOPUP loan (ODHL/TLHL) is it necessary that the proposal be initiated at the
branch where housing loan is running or can be opened at any other branch as per borrower
request?"
"Refer Para 5.19 at Page No.54-55 of 136 of L&A Cir.No.28/2022 Dated 01.03.2022."
Reply as on : 04.03.2022, Reference : L&A Cir.No.28/2022 Dated 01.03.2022
15. "What should be the repayment age limit of the Staff member for staff housing loan under
NPS? weather It will be up to 75 years or 60 years?"
As per revised guidelines, amount of loan will be repaid in maximum 360 months (3:1 ratio of
Principal : Interest). However, for the loan with lesser tenure, the computation will be done on pro-
rata basis and the loan amount (Principal + Interest) will be liquidated maximum up to the age of 75
years for pension optees including National Pension Scheme (NPS) Optees and/or having other
regular permanent income and in case of others maximum permissible age is up to 60 years or
superannuation, whichever is earlier
Reply as on : 01.03.2022, Reference : HRDD Cir.No.871/2022 dated 01.03.2022
16. "Likely rental income, if the property is to be let out, shall be considered for determining the
repaying capacity in Housing loan for public. can we consider the same for staff also under
staff loan scheme."
"As per HRDD Cir.No.866/2021, Apart from the regular salaried income, any Permanent Income as
declared in the last two years ITR as well as Income of spouse and rental income (from the property
to be purchased with the said loan) be accepted while determining eligibility at the time of sanction of
Housing Loan subject to satisfaction of sanctioning authority under Staff Scheme with the following
conditions mentioned at Para 39 at Page No.32 of said circular."
Reply as on : 18.02.2022, Reference : HRDD Cir.No.866/2021 Dated 11.11.2021
17. "can we sanction housing loan in the name of company/partnership firm ? If yes then under
which scheme the loan will be sanctioned ?"
"Under Retail Housing Loan Scheme we may not sanction Housing Loan to Firms. Refer RAD
Cir.No.61/2022 Dated 06.06.2022 for guidelines."
18. "Any guidelines/instructions regarding in case of loss of title deed by bank official.?"
"Refer Para 8.3 (LOSS OF TITLE DEED DEPOSITED FOR CREATING MORTGAGE) at Page
No.32 of 118 of L&A Cir.No.90/2021 Dated 19.05.2021."
Reply as on : 11.02.2022, Reference : L&A Cir.No.90/2021 Dated 19.05.2021
19. please guide us for list approved projects of housing loan from our bank where projected is
completed.
"Visit Pnbindia.in >> Products >> Retal >> Approved List"
Reply as on : 03.02.2022
20. "If Husband works for PNB and wife works for Other public sector bank. Then total quantum
of House loan under staff is sum of individual eligibility of both . e.g. if husband eligible for 65
lakh at PNB and wife eligible for another 65 Lakh at her CANARA . Total quantum for loan for
purchase of property to both individuals can be 1.30 Crore. is this correct?"
""In cases where spouse of the employee is working in a different organization, and has raised/is
likely to raise housing loan as per the staff scheme prevalent in his/her organization, our staff
member will remain eligible to raise staff housing loan as per his/her individual entitlement." (Page
11, HRDD 866/2021)"
Reply as on : 31.01.2022, Reference : HRDD Cir.No.866/2021
21. I have availed staff housing loan for RS.40.00 lacs in 2018. Now, I want to adjust the existing
loan of Rs.40 lacs Can I avail fresh housing loan of Rs.65 lacs.
As per HRDD Cir.No.866/2021 Dated 11.11.2021, the sum of amount already availed for
construction/ purchase of house and amount availed under additional housing loan will be reduced
from the ceiling of maximum loan amount to arrive the eligible loan amount for second house
22. in case of staff housing loan (construction of house) - how end use of funds be verefied after
each installment disbursement 1. do we have to take utilisation certificate from the
empanalled architect or the bills (installment disbursed plus margin) to be taken or just
manager certificate (post sanction visit report) from branch official will suffice without bills or
utilisation certificate
As per HRDD Cir.No.866/2021, Where the loan is disbursed in installments, the disbursing branch
will send a certificate to the sanctioning authority to the effect that physical verification of construction
has been carried out and obtain permission for subsequent disbursements after fulfilling all the
conditions stipulated in the sanction letter.
23. "sir, we have recieved one housing loan proposal in which we found that on ground floor
shops are running where as on first and second floor are used as residential purpose . 1) can
we considerred this proposal under HOUSING LOAN scheme and if yes we can, then applied
rate of interest will be commercial/residential ?plz refer the circular ."
"Please go by the approval of map. If the approval is for construction of residential accommodation
above first floor and those residential accommodations can be clearly demarcated and alienated as
residential units, then they can be considered under housing loan scheme. Also, no loan should also
be given in respect of properties meant for residential use but which the applicant intends to use for
commercial purposes and declares so while applying for loan."
Reply as on : 31.01.2022
24. whether both husband and wife (both officers in our bank) combinely avail Rs.130 lakhs of
loan if they have repayment capacity ?
As per HRDD Cir.No.866 dated 11.11.2021, it is mentioned that if both husband and wife are working
in the bank then besides clubbing their income, the eligible quantum of loan in their individual
capacity may be clubbed to arrive at the loan amount subject to satisfaction of sanctioning authority
in respect of repayment.
Reply as on : 31.01.2022, Reference : HRDD Cir.No.866 dated 11.11.2021
25. housing loan for agriculturist/farmer, the owner of property is the farmer but he has no itr for
last 2 years,can we finance home loan for him with the income of cropping pattern of crops
grown??
In case of persons engaged in allied agricultural activities and agriculturists, net income can be
arrived, based on their land holding, cropping pattern, yield, etc. (Refer PSFID/Priority Sector Circular
No. 135/2017 dated 30.12.2017, 67/2018 dated 03.12.2018, 17/2019 dated 27.05.2019 and as
amended from time to time.)
Reply as on : 31.01.2022, Reference : Circular no. 17/2019 dated 27.05.2019
26. "Can a retire staff avail fresh housing loan . If he Or She can avail kindly refer circular no ."
"As per HRDD Cir.No.866 dated 11.11.2021, All confirmed employees of the Bank are Eligible for
HOUSING LOAN SCHEME FOR MEMBERS OF STAFF. So a Retired Staff can avail Housing Loan
under General Public Scheme."
Reply as on : 31.01.2022, Reference : HRDD Cir.No.866 dated 11.11.2021
Product: Loan against FD/RD/LIC
1. "Can we sanctioned two loans eg commercial vehicle loan and overdraft loan against ONE
Fixed Deposit wherein 100% coverage is available in Fixed deposit for both loans in terms of
sanctioned amount. Please advice with circular"
"Charge on bank s own FD is the most liquid security and is cash equivalent. If the amount of the FDR
is sufficient to cover both the advances, with minimum prescribed margins in both the loans, you can
go ahead and should not lose this business opportunity."
Reply as on : 05.12.2022
2. "What is the ROI for Demand Loan against NSC?"
"As per L&A Cir.53/2022 Dated 13.04.2022, in case of Advances against security Of National Savings
Certificates (NSCs) ROI will be RLLR + BSP + 1.50% Or 1 year MCLR + 1.25%."
Reply as on : 08.05.2022, Reference : L&A Cir.53/2022 Dated 13.04.2022
3. "What would be the date of maturity of OD/DL against more than one FDR I.E IF THE DATE OF
MATURITY IS DIFFERENT IN VARIOUS FDRS"
"As per LOANS & ADVANCES CIRCULAR NO. 39 dated 19.02.2021, the date of maturity of OD/TL
shall be the maturity date of FDR, maturing on the first coming date."
Reply as on : 01.02.2022, Reference : L&A Cir.No.39/2021 dated 19.02.2021.
4. "where exstaff is eligible for concession in loan against fd. or to charge fdr rate + 1% to
exstaff? pl guide"
"As per HRDD Cir.No.763/2017 dated 12.10.2017, for Advance against Term Deposit upto Rs. 10 lacs
the Rate of Interest will be at the same rate as allowed on the relevant deposit held by the members of
staff /honorably retired/voluntarily retired members of the staff singly or jointly with their spouse or
children and widow or widower of staff singly."
Reply as on : 31.01.2022, Reference : HRDD circular no.763 dated12.10.2017
5. "Can we sanction a loan to third party against the security of LIC."
"As per L&A Circular No.83/2020 dated 06.05.2020, it can be given."
Reply as on : 31.01.2022, Reference : L&A Circular No.83/2020 dated 06.05.2020
6. "for sanctioniong a loan against banks own deposit - od . the fds to be deposited is opened in
todays date can the same be sanction today or should we sanction it in the next day only."
"Advance (i.e. Demand Loan/Overdraft) against fixed deposits shall not be allowed on the same day of
deposit. In case of unavoidable exigencies of customers, permission will be granted by Zonal Office
(Zonal Manager or Dy. Zonal Manager in absence of Zonal Manager)." (LA 39/2021, Page 13)"
Reply as on : 31.01.2022, Reference : L&A Cir.No.39/2021 dated 19.02.2021.
1. "Who is the sanctioning authority for sanction of staff loan for Circle Sastra head?"
"As per IRMD (L&A) Cir.No.28/2022 Dated 01.03.2022, Staff loans to Incumbents of Circle SASTRA
which reports to Zonal SASTRA shall be considered by Designated Officer of Zonal SASTRA. Refer
Point No.12 at Page No.88 of 136 of said circular."
Reply as on : 07.04.2022, Reference : IRMD (L&A) Cir.No.28/2022 Dated 01.03.2022
2. "Who is the sanctioning authority for sanction of staff loans for PLP head?"
"As per IRMD (L&A) Cir.No.28/2022 Dated 01.03.2022, Staff Loans to Incumbents of PLP shall be
considered by the designated official of the respective Zonal Office, not below the rank of Scale IV,
who will exercise their powers as per the table mentioned on Page No.87 of 136 of said circular. Refer
Point No.10 at Page No. 87 of 136 of said Circular."
Reply as on : 07.04.2022, Reference : IRMD (L&A) Cir.No.28/2022 Dated 01.03.2022
Product: NACH
1. "HOW TO REGISTER NACH MANDATE."

"Detailed guidelines regarding National Automated Clearing (NACH) have been circulated vide DBD
Circular No. 13/2016 dated 11.02.2016 and DBD Circular No. 44/2016 dated 30.07.2016 and
subsequent circular issued from time to time."
Reply as on : 14.02.2022, Reference : DBD Circular No. 13/2016 dated 11.02.2016 and DBD Circular
No. 44/2016 dated 30.07.2016
Product: Personal Loan
1. "If we are considering a personal loan and customer has previous 2 personal loans one in our
bank and one in another bank . can we sanction personal loan before adjusting the previous
one and also please tell can we adjust previous personal loan by the amount of new loan
thanks"
"As per RAD Cir.No.63/2022 Dated 20.06.2022, PNB Sahyog Rin can be given for closing or
satisfaction of any existing liability of the borrower. However, sanctioning authority to ensure that only
one personal loan is outstanding that too within the maximum permissible ceiling under the scheme on
end of the day of disbursement of personal loan to employee."
2. What is the meaning of Suitable Gurantee in Personal loan?
The person who has satisfactory FNW and earning enough income i.e. having capacity to make
payment of loan amount in case of default by borrower can only be made guarantor."
Reply as on : 30.09.2022
3. If a pensioner is drawing pension from our one branch,can take a loan from other branch,if 2 or
more branches are in a same city.
As per RAD CIRCULAR NO: 84/2022 dated 19-07-2022, all types of pensioners drawing pension
through our branches are Eligible for PERSONAL LOAN SCHEME FOR PENSIONERS. ".+ RAD
CIRCULAR NO: 84/2022 does not bar for doing so however, pension loan should be given by pension
disbursing branch for better monitoring. Moreover, branch may also refer following guidelines as per
page no.4 : In case of pensioners availing the facility through demand/term loan, the branches to
ensure that the monthly loan installment is recovered on the date of crediting monthly pension in the
account. iii) In case of Overdraft, the pension of borrower should directly be credited to OD account,
which will immediately reduce the Drawing Power, by the amount of EMI thereby leaving little room for
default on account of deliberate withdrawal by the pensioners without providing for EMI."
Reply as on : 31.07.2022, Reference : RAD CIRCULAR NO: 84/2022 dated 19-07-2022
4. "As per LA circular ROI to staff under public scheme will be lowest rate of public,so in
Personal loan ROI of defence personnel will be applicable or general ROI of Personal loan"
""As per L&A Cir.No.42/2020 dated 26.03.2020, ROI on advances to staff on Additional Loan for
purchase of Vehicle, House or any other retail loan under General Public will be Lowest rate
applicable to Public." Lowest rate of PNB Sahyog Rin will be applicable."
5. What is procedure to download insta personal loan documents like sanction process note
documentatiom etc
Please refer Annexure V in RAD CIRCULAR NO: 36/2022 for for SOP OF HOW TO DOWNLOAD
PAPL (INSTA LOAN) DOCUMENTS THROUGH PAPL DASHBOARD.
Reply as on : 28.07.2022, Reference : RAD Circular No. 36/2022
6. Sir, Can we accept third party guarantee other than fellow employee in Personal loan scheme ?
"As per RAD Cir.No.63/2022 Dated 20.06.2022, Suitable third party guarantee acceptable to the Bank
subject to the condition that one employee will not stand as guarantor in more than two accounts.
Cross guarantee not permitted."
7. "is BAMS doctor is eligible for personal loan in Doctor Delight Scheme"
"As per RAD Cir.No.63/2022 Dated 20.06.2022, Professionally qualified practicing/serving Doctors
(BDS, MBBS & above only) are Eligible for PNB Doctor s Delight."
8. "One defence personal apply personal loan of rs. 11.00 lakh his cibil score -1 (no hit) can I
sanction."
"As per RAD Cir.No.63/2022 dated 20.06.2022, In case of loan above Rs.10 lacs, customers having
CIBIL Score of 650 and above only shall be eligible to avail the loan."
9. "In case of pension loan to pensioner, do we have to keep "ORIGINAL PPO " in our record or
photocopy is sufficient."
"Photocopy is sufficient. Further an undertaking to be obtained from the concerned pensioner that
he/she shall not change his/her present disbursing branch/bank without bank’s consent."
Reply as on : 31.01.2022
Product: PMAY
1. there is no clarity regarding the subsidy applicable to Middle income group which has been
stopped .Whether MIG is eligible for subsidy"
MIG is not eligible for subsidy. Please refer to RAD 108/2021
Reply as on : 07.12.2022, Reference : RAD 108/2021 dated 13-10-2021
2. "Loan was sanctioned in 2016. However interest subsidy had not been claimed. Now customer
wants to take over the loan to other bank as the bank has committed to give subsidy. What can
be done to give old subsidy. Is there any guidelines to get subsidy after take over from other
bank?"
"As per RAD CIRCULAR NO: 108 /2021 dated 13.10.2021, Takeover accounts are not eligible for
subsidy and a field is also there in ADPMAY."
Product: PNB Score
1. "Dear Sir, While doing rating in PNB Score for Housing Loan at point no 6 we have to fill Ratio
of Surplus Income to all EMI s. Here how can we calculate surplus income. Thanks & Regards
Chandan Kumar"
"Surplus Income in PNB Score can be arrived at by deducting PF of Employee, Professional Tax,
TDS, Poposed EMI from the income after allowing the permissible deduction."
Reply as on : 07.02.2022
Product: PNBmyProperty
1. How to identify Principal and interest portion in a ODIPR (monthly reducing) loan?
Please refer item No 4.4 of RAD CIRCULAR NO: 87/2022 Dated 28.07.2022 (myProperty Loan)
regarding reduction in Drawing Power.
Reply as on : 31.07.2022, Reference : RAD CIRCULAR NO: 87/2022 Dated 28.07.2022
2. "In My Property loan if property which is proposed to mortgage is on lease for Bank can we
sanction my property loan on that property which is on lease for bank"
"As perRAD CIRCULAR NO: 87/2022 Dated 28.07.2022, No loan to be sanctioned under the scheme
on vacant plot, leased property, agriculture and third party property."
3. "can we offer MyProperty Loan to any proprietorship firm considering income of proprietorship
firm in eligibility and assessment calculation?"
"As per RAD Cir.No.RAD CIRCULAR NO: 87/2022 Dated 28.07.2022, my property Loan can also be
granted to Sole proprietor in personal/Individual capacity against the property standing in the name of
Proprietorship firm and occupied by proprietor."
4. "Can income of HUF be clubbed for eligibility in My Property Scheme ?"
"No, we can not club income of HUF. Refer Para 3(iii) at Page No.2 of RAD CIRCULAR NO: 87/2022
Dated 28.07.2022."
5. "CAN WE EXTEND MY PROPERTY LOAN TO NRI WHOSE RESIDENTIAL PROPERTY IS IN THE
SAME TOWN OF LENDING BRANCH?"
As per RAD Cir.No.69/2021, NRIs are not eligible for PNB myProperty Loan
Reply as on : 05.05.2022, Reference : RAD Cir.No.69/2021
6. While financing to self employed persons what is the treatment to the depreciation charged
Depreciation charged may be added back for the purpose of arriving at Net Income/profit.
7. An application for Rs.75 lac has been received under the PNBmyProperty, are we required to
do rating under PNB Trac.
As per RBD Cir.No.31/2020, Loan against Mortgage of Immovable Property to Individuals will be rated
in PNB Score Model even beyond Rs.50 Lacs
Reply as on : 31.01.2022, Reference : RBD Cir.No.31/2020
8. A borrower has approached us for loan under the PNBmyProperty scheme. The property is
situation in rural area. Can we finance.
In this respect the guidelines are "In case of loan against mortgage of Immovable properties located in
Rural Areas, Circle Heads & above shall approve the rural areas having potential for such advances.
However, advances in these approved areas shall be sanctioned by various officials up to their vested
loaning powers. "
Product: ROI
1. "What is the procedure related circular to change of MCLR to RLLR with codes"
"Please be guided by Circular for change of Interest Rate from MCLR to RLLR:-L&A Cir.No.109/2019,
138/2019 & 139/2020 & subsequent guidelines in this regard."
Reply as on : 31.01.2022, Reference : L&A Cir.No.109/2019, 138/2019 & 139/2020
Product: Two Wheeler Loan
1. "Can staff avail more than one two wheeler loan after repayment of earlier in staff rate?"
"As per HRDD Cir.No.821/2020 Dated 27.03.2020, the employees will be eligible for availment of new
loan after fully adjusting the previous loan, but not earlier than 2 years from the date of availment of
previous loan."
Reply as on : 11.04.2022, Reference : HRDD Cir.No.821/2020 dated 27.03.2020.
2. "Whether we can provide loan to Electric TWO wheeler? in TWO wheeler scheme. if so kindly
share the circular number"
""As per RAD Cir.No.49/2021 dated 27.04.2021, Loan can be sanctioned for financing Two Wheeler to
public for purchase of new two wheelers subject to Registration of vehicle with RTO""
Reply as on : 31.01.2022, Reference : RAD Cir.No.94/2022 dated 06-08-2022
3. CAN 2ND TWO WHEELER LOAN BE SANCTION TO MEMBER OF STAFF IN STAFF SCHEME IF
1ST TWO WHEELER LOAN EXITS/RUNNING IN STAFF SCHEME.
Kindly refer page 10, Second Bullet Point of HRDD Cir.No.821/2020 which says that Period of 2 years
should lapse before considering another Staff Vehicle Loan and old loan should be liquidated.
Reply as on : 31.01.2022, Reference : HRDD Cir.No.821/2020 dated 27.03.2020.
Topic: ROUTINE BANKING

Product: ACCEPTANCE OF COINS
1. What are the guidelines to accept coins in cash counter ?

RBI has issued following instructions for compliance by all concerned : It will be preferable to accept
coins, particularly, in the denominations of Re 1 and Rs 2, by weighment. However, accepting coins
packed in polythene sachets of 100 each would perhaps be more convenient for the cashiers as well
as the customers. Such polythene sachets may be kept at the counters and made available to the
customers. A notice to this effect may be displayed suitably inside as also outside the branch premises
for information of the public.Facility for Exchange of Notes and Coins, where it was advised that none
of the bank branches should refuse to accept small denomination notes and / or coins tendered at
their counters.
Reply as on : 15.12.2022, Reference : GDB 41/2022 dt 12.04.2022
2. What are the guidelines to accept coins in cash counter ?
RBI has issued following instructions for compliance by all concerned : It will be preferable to accept
coins, particularly, in the denominations of Re 1 and Rs 2, by weighment. However, accepting coins
packed in polythene sachets of 100 each would perhaps be more convenient for the cashiers as well
as the customers. Such polythene sachets may be kept at the counters and made available to the
customers. A notice to this effect may be displayed suitably inside as also outside the branch premises
for information of the public.Facility for Exchange of Notes and Coins, where it was advised that none
of the bank branches should refuse to accept small denomination notes and / or coins tendered at
their counters.
Reply as on : 30.11.2022, Reference : GDB 41/2022 dt 12.04.2022
Product: ACCOUNT OPENING
1. How to open accounts of persons suffering from mental illness, autism, cerebral palsy etc.
Branches may allow opening an account / operations in the accountsof the persons, who are Mentally
ill And the persons, suffering from Autism, Cerebral Palsy, Mental Retardation and Multiple Disabilities,
to the Guardian / Manager appointedunder any of the following two Acts ie 1.) Mental Health Act,
1987, 2.) The National Trust for Welfare of Persons with Autism, Cerebral Palsy, Mental Retardation
and Multiple Disabilities Act, 1999. Only savings/term deposits and recurring deposit accounts may be
opened/allowed to be operated by the guardian appointed under the aforesaid Acts. The operational
guidelines in such cases will be same as are applicable for accounts opened in the name of minor
under guardianship. The guardianship will continue (even after attaining the age of 18 years, in case of
minor) as long as the disability continues. The guardian, appointed under any of the above Acts, will
be asked to furnish once in a year, a certificate from the appointing Authority that he/she continues to
be guardian of such person/s and has not been removed from the guardianship.
Reply as on : 15.12.2022, Reference : Book of Instructions (Operations) CHAPTER – IV
CUSTOMER'S ACCOUNTS - GENERAL INSTRUCTIONS (IAD Cir. No. 32 /2017 dated 21.08.2017)
2. How to open accounts of persons suffering from mental illness, autism, cerebral palsy etc.
Branches may allow opening an account / operations in the accountsof the persons, who are Mentally
ill And the persons, suffering from Autism, Cerebral Palsy, Mental Retardation and Multiple Disabilities,
to the Guardian / Manager appointedunder any of the following two Acts ie 1.) Mental Health Act,
1987, 2.) The National Trust for Welfare of Persons with Autism, Cerebral Palsy, Mental Retardation
and Multiple Disabilities Act, 1999. Only savings/term deposits and recurring deposit accounts may be
opened/allowed to be operated by the guardian appointed under the aforesaid Acts. The operational
guidelines in such cases will be same as are applicable for accounts opened in the name of minor
under guardianship. The guardianship will continue (even after attaining the age of 18 years, in case of
minor) as long as the disability continues. The guardian, appointed under any of the above Acts, will
be asked to furnish once in a year, a certificate from the appointing Authority that he/she continues to
be guardian of such person/s and has not been removed from the guardianship.
Product: ACCOUNTS
1. What are the guidelines of Online Account Opening- OOSA ?

Customers will visit the link https://online.pnbnet.org.in/OOSA/ and click the icon “Click here to open
Online Savings Account”. On the 1st screen the system will ask for details like; State, City and name
of branch where he/she wants to open his/her account. Applicant to fill up his/ her name, mobile
number and e-mail ID and also indicate whether he/she desires to a domestic or NRE/NRO account
with the bank. On submission, he/ she will get TCRN number (Temporary Customer Reference
Number) on mobile as well as e-mail. On entering TCRN number, an editable account Opening Form
will be available to enter all the details. On successful submission of information, an E-mail will be sent
to the customer as well as to the respective branch. After submission, applicant will visit Bank’s branch
along with TCRN, photo, ID Proof and Address Proof in original and copies. The branch on checking
the correctness of the data entered/ ensuring the compliance of KYC norms from the original
documents produced will migrate to CBS system for opening of account.
Reply as on : 15.12.2022, Reference : OPERATIONS DIVISION (Back Office Section) CIRCULAR
NO.04 /2021 dated 26.03.2021, RBD ( R ) 77/2015 dt 31.12.2015, 02/16 dt 08.01.2016, 18/18 dt
31.07.2018
2. What are the guidelines of Online Account Opening- OOSA ?
Customers will visit the link https://online.pnbnet.org.in/OOSA/ and click the icon “Click here to open
Online Savings Account”. On the 1st screen the system will ask for details like; State, City and name
of branch where he/she wants to open his/her account. Applicant to fill up his/ her name, mobile
number and e-mail ID and also indicate whether he/she desires to a domestic or NRE/NRO account
with the bank. On submission, he/ she will get TCRN number (Temporary Customer Reference
Number) on mobile as well as e-mail. On entering TCRN number, an editable account Opening Form
will be available to enter all the details. On successful submission of information, an E-mail will be sent
to the customer as well as to the respective branch. After submission, applicant will visit Bank’s branch
along with TCRN, photo, ID Proof and Address Proof in original and copies. The branch on checking
the correctness of the data entered/ ensuring the compliance of KYC norms from the original
documents produced will migrate to CBS system for opening of account.
Reply as on : 30.11.2022, Reference : OPERATIONS DIVISION (Back Office Section) CIRCULAR
NO.04 /2021 dated 26.03.2021, RBD ( R ) 77/2015 dt 31.12.2015, 02/16 dt 08.01.2016, 18/18 dt
31.07.2018
Product: ADDITION ROI
1. Can staff rate be given on fdr , to spouse of ex-staff as well as to the ex-staff(i.e.both are alive),
if the fd account is created out of retirement benefits to the staff ?
The benefit of additional rate of interest to banks’ staff member/retired staff member is available only in
case they have an account singly or jointly with family member(s), where the staff member/ retired
staff member is the Principal Account Holder and has already / or will give undertaking that money in
the account belongs to that staff member(s).
Reply as on : 15.12.2022, Reference : RBD ( R ) 43/2018 dt 12.12.2018
2. Can staff rate be given on fdr , to spouse of ex-staff as well as to the ex-staff(i.e.both are alive),
if the fd account is created out of retirement benefits to the staff ?
The benefit of additional rate of interest to banks’ staff member/retired staff member is available only in
case they have an account singly or jointly with family member(s), where the staff member/ retired
staff member is the Principal Account Holder and has already / or will give undertaking that money in
the account belongs to that staff member(s).
Product: ALERTS
1. What are the charges for SMS alerts in customer's account ?

SMS Alerts charges are applicable @ Rs. 15/- (plus GST) per quarter. Also for following exempted
category of accounts, no charges are levied: 1. Sr. Citizen Accounts 2. Vidyarthi Accounts 3. Mitra
Accounts 4. Staff Accounts 5. Ex- Staff Accounts 6. PMJDY Accounts
Reply as on : 15.12.2022, Reference : IRMD L&A Cir No.207/2021 dated 31.12.2021.
2. What are the charges for SMS alerts in customer's account ?
SMS Alerts charges are applicable @ Rs. 15/- (plus GST) per quarter. Also for following exempted
category of accounts, no charges are levied: 1. Sr. Citizen Accounts 2. Vidyarthi Accounts 3. Mitra
Accounts 4. Staff Accounts 5. Ex- Staff Accounts 6. PMJDY Accounts
Reply as on : 30.11.2022, Reference : IRMD L&A Cir No.207/2021 dated 31.12.2021.
Product: AUTHORITY LETTER
1. Is cheque mandatory for NEFT/RTGS in SB/CA accounts. If coustomer wants to remit funds
using NEFT/RTGS; what are the bank guidelines on the same ?
No. Debit transfer transaction in a customer's account can be initiated on the basis of mandate
received through a cheque drawn out of the cheque book issued in the account or through an authority
letter from the account holder.
Reply as on : 15.12.2022, Reference : IAD 31 /2018 dt 01.10.2018
2. Is cheque mandatory for NEFT/RTGS in SB/CA accounts. If coustomer wants to remit funds
using NEFT/RTGS; what are the bank guidelines on the same ?
No. Debit transfer transaction in a customer's account can be initiated on the basis of mandate
received through a cheque drawn out of the cheque book issued in the account or through an authority
letter from the account holder.
Reply as on : 30.11.2022, Reference : IAD 31 /2018 dt 01.10.2018
Product: CAPITAL GAIN
1. What is capital gain bond ? Is it different from capital gain scheme or same
CAPITAL GAIN BONDS. INVEST TO SAVE LONG TERM UNDER SECTION 54EC. Capital Gain
Bonds: ... You can invest the gain in certain specified bonds to claim tax exemption within 6 months of
the date of sale of the asset.
Reply as on : 15.12.2022, Reference : RBD(R) CIRCULAR No 16/2020 Dated : 30.03.2020
2. What is capital gain bond ? Is it different from capital gain scheme or same
CAPITAL GAIN BONDS. INVEST TO SAVE LONG TERM UNDER SECTION 54EC. Capital Gain
Bonds: ... You can invest the gain in certain specified bonds to claim tax exemption within 6 months of
the date of sale of the asset.
Reply as on : 30.11.2022, Reference : RBD(R) CIRCULAR No 16/2020 Dated : 30.03.2020
Product: CASH
1. What are the guidelines for cash remittance above Rs 1 cr to currency chests and other banks
?
n continuation of Physical Security Policy of the Bank disseminated vide HO Security Division Cir. No.
02/2020 dated 26/03/2020, Standard Operating Procedure (SOP) on “Cash Handling and
Remittances” is enclosed in this circular.
Reply as on : 15.12.2022, Reference : Security Division Circular 15/2020 dated 22.05.2020
2. What is cash deposit limit in current account per day ?
Upto Rs 1 Lakh - Nil Charges and above this charges are levied as per RLBD Cir 15/2022
Reply as on : 15.12.2022, Reference : RLBD Cir. 15/2022 dated 27.05.2022
3. What are the guidelines for cash remittance above Rs 1 cr to currency chests and other banks
?
n continuation of Physical Security Policy of the Bank disseminated vide HO Security Division Cir. No.
02/2020 dated 26/03/2020, Standard Operating Procedure (SOP) on “Cash Handling and
Remittances” is enclosed in this circular.
Reply as on : 30.11.2022, Reference : Security Division Circular 15/2020 dated 22.05.2020
4. What is cash deposit limit in current account per day ?
Upto Rs 1 Lakh - Nil Charges and above this charges are levied as per RLBD Cir 15/2022
Reply as on : 30.11.2022, Reference : RLBD Cir. 15/2022 dated 27.05.2022
Product: CASH DEPOSIT, NON BASE BRANCH
1. Is there any circular regarding cash deposit in third party / intersol account ?
Modification in the Non Credit Related Service Charges (General Banking)
/2022 dated 27.05.2022
2. Is there any circular regarding cash deposit in third party / intersol account ?
Modification in the Non Credit Related Service Charges (General Banking)
/2022 dated 27.05.2022
Product: CASH-SECURITY
1. What is bait money and how is it useful ?

Bait Money is a set of currency notes designed to apprehend thieves/dacoits. It can also serve as
evidence, where possible, that this currency packet and all other currency found along with the Bait
money belongs to the Bank (or its particular Branch Office). the Bait Money packets must be kept at all
locations from where the money can be stolen and its record of currency earmarked as Bait Money will
be kept in specific Register.
Reply as on : 15.12.2022, Reference : Security Manual: Chaper 4 Available in Knowledge center
2. What is bait money and how is it useful ?
Bait Money is a set of currency notes designed to apprehend thieves/dacoits. It can also serve as
evidence, where possible, that this currency packet and all other currency found along with the Bait
money belongs to the Bank (or its particular Branch Office). the Bait Money packets must be kept at all
locations from where the money can be stolen and its record of currency earmarked as Bait Money will
be kept in specific Register.
Reply as on : 30.11.2022, Reference : Security Manual: Chaper 4 Available in Knowledge center
Product: CDD
1. What is the banks policy on change/modification of name of coustomer ?
For modification in customer’s name, date of birth address etc., customer is required to submit any
one of the aforesaid OVDs towards the proof of change required at the request of the customer, duly
verified by the branch official with the original document submitted after ascertaining the genuineness
of the customer by tallying his signature and photograph etc as per extant guidelines issued from time
to time.
2. Please provide List of OVD (Officially Valid Documents).
The Government of India has notified six documents or its equivalent e-documents as 'Officially Valid
Documents (OVDs) for the purpose of producing proof of identity of individual customers. These six
documents are the passport, the driving license, proof of possession of Aadhaar number, the Voter's
Identity Card issued by the Election Commission of India, job card issued by NREGA duly signed by
an officer of the State Government and letter issued by the National Population Register containing
details of name and address. One needto to submit any one of these documents as proof of identity. If
these documents also contain your current address details, then it would be accepted as 'proof of
address'. Provided that if customer is desirous of receiving any benefit or subsidy under any scheme
notified under Aadhaar Act, 2016, customer shall be required to undertake Aadhaar authentication
using e-KYC facility of UIDAI. KYC documents to be obtained from non-individual customers have
been specified in the KYC policy.
Reply as on : 15.12.2022, Reference : Operations Division (KYC Section) Circular No. 05/2022 Dated
26.04.2022
3. Is it mandatory to demand income proof in case of opening of savings account of the customer
?
Yes. As per Bank's KYC Policy, Atleast one document or the equivalent e-document thereof in support
of the declared Profession / activity, nature of business or financial status, annual income, turnover (in
case of business) such as salary slip, Registration certificate etc issued by any professional body
incorporated under a statue, Complete Income Tax Returns (Not just the acknowledgement) etc.
However, customers who don‘t have business / financial activity or don‘t have any proof in this regard
such as housewife, student, minor, labour working in un-organized sector, farmers etc ay submit self-
declaration to this effect.
Reply as on : 15.12.2022, Reference : OPERATIONS DIVISION (KYC SECTION) DIVISION
CIRCULAR NO. 05/2022 dated 26.04.2022
4. What is the banks policy on change/modification of name of coustomer ?
For modification in customer’s name, date of birth address etc., customer is required to submit any
one of the aforesaid OVDs towards the proof of change required at the request of the customer, duly
verified by the branch official with the original document submitted after ascertaining the genuineness
of the customer by tallying his signature and photograph etc as per extant guidelines issued from time
to time.
5. Please provide List of OVD (Officially Valid Documents).
The Government of India has notified six documents or its equivalent e-documents as 'Officially Valid
Documents (OVDs) for the purpose of producing proof of identity of individual customers. These six
documents are the passport, the driving license, proof of possession of Aadhaar number, the Voter's
Identity Card issued by the Election Commission of India, job card issued by NREGA duly signed by
an officer of the State Government and letter issued by the National Population Register containing
details of name and address. One needto to submit any one of these documents as proof of identity. If
these documents also contain your current address details, then it would be accepted as 'proof of
address'. Provided that if customer is desirous of receiving any benefit or subsidy under any scheme
notified under Aadhaar Act, 2016, customer shall be required to undertake Aadhaar authentication
using e-KYC facility of UIDAI. KYC documents to be obtained from non-individual customers have
been specified in the KYC policy.
26.04.2022
6. Is it mandatory to demand income proof in case of opening of savings account of the customer
?
Yes. As per Bank's KYC Policy, Atleast one document or the equivalent e-document thereof in support
of the declared Profession / activity, nature of business or financial status, annual income, turnover (in
case of business) such as salary slip, Registration certificate etc issued by any professional body
incorporated under a statue, Complete Income Tax Returns (Not just the acknowledgement) etc.
However, customers who don‘t have business / financial activity or don‘t have any proof in this regard
such as housewife, student, minor, labour working in un-organized sector, farmers etc ay submit self-
declaration to this effect.
Product: CHARGES
1. Please provide details regarding MISC CHARGES in accounts.

Kindly refer Bank's Consolidated circular - non-credit related service charges including concessions
available to various categoriesof customers and delegation of Powers to relax service charges.
Reply as on : 15.12.2022, Reference : RLBD Cir. 15/2022 dated 27.05.2022 and L&A Circular No.207
dated 31.12.2021
2. What are the various types of lockers and their charges ?
There are various types of locker cabinets having different size of lockers available in the market. In
our bank, we have 13 different sizes of lockers. Therefore, all these lockers are being categorized in
five categories as per different sizes
Reply as on : 15.12.2022, Reference : RLBD 23/2021 dated 31.12.2021 and RETAIL LIABILITY
BUSINESS DIVISION CIRCULAR No. 04 /2022 dated 14.01.22.
3. What are the various types of lockers and their charges ?
There are various types of locker cabinets having different size of lockers available in the market. In
our bank, we have 13 different sizes of lockers. Therefore, all these lockers are being categorized in
five categories as per different sizes
Reply as on : 30.11.2022, Reference : RLBD 23/2021 dated 31.12.2021 and RETAIL LIABILITY
BUSINESS DIVISION CIRCULAR No. 04 /2022 dated 14.01.22.
4. Please provide details regarding MISC CHARGES in accounts.
Kindly refer Bank's Consolidated circular - non-credit related service charges including concessions
available to various categoriesof customers and delegation of Powers to relax service charges.
dated 31.12.2021
Product: Cheque
1. What are the guidelines on giving on request copies of paid cheques to customers by banks?
The guidelines in this connection are contained in BCSBI Code vide CUSTOMER CARE CENTRE
CIRCULAR No. 2 / 2018 Reg.: Revision of Code of Bank’s Commitment to Customers w.e.f. 1st,
January 2018. and the "para 8.6 - Cheques / debit instructions issued by you" of BSSBI code may
kindly be referred to for complete information.
Reply as on : 15.12.2022, Reference : CUSTOMER CARE CENTRE CIRCULAR No. 2 / 2018
2. What are the guidelines on giving on request copies of paid cheques to customers by banks?
The guidelines in this connection are contained in BCSBI Code vide CUSTOMER CARE CENTRE
CIRCULAR No. 2 / 2018 Reg.: Revision of Code of Bank’s Commitment to Customers w.e.f. 1st,
January 2018. and the "para 8.6 - Cheques / debit instructions issued by you" of BSSBI code may
kindly be referred to for complete information.
Reply as on : 30.11.2022, Reference : CUSTOMER CARE CENTRE CIRCULAR No. 2 / 2018
Product: CHEQUE BOOK
1. Can cheque book be issued in joint account with an illiterate coustomer ?

An Illiterate person may also open joint account with another Literate person who is closely related to
him which can be operated jointly or severally. Cheque book can be issued to Literate Person in such
accounts where operation mandate is as ‘Either or Survivor’.
Reply as on : 15.12.2022, Reference : Book of Instructions (IAD) 2017, Chapter 6
2. Can cheque book be issued in PMJDY accounts ?
In PMJDY accounts are being opened with Zero balance. However, if the account-holder wishes to get
cheque book, he/she will have to fulfill minimum balance criteria, if any, of the bank.
Reply as on : 15.12.2022, Reference : FI 22/2017 dt 07.11.2017
No cheque book may be issued to an illierate coustomer. However, when an Illiterate coustomer
opens a joint account with another literate person who is closely related to him ; Cheque book can be
issued to Literate Person in such accounts where mode of operation in the account is Either OR
Survivor.
Reply as on : 15.12.2022, Reference : IAD 10/2018 dt 23.03.2018 & IAD 21/2018 dt 05.06.2018
An Illiterate person may also open joint account with another Literate person who is closely related to
him which can be operated jointly or severally. Cheque book can be issued to Literate Person in such
accounts where operation mandate is as ‘Either or Survivor’.
5. Can cheque book be issued in PMJDY accounts ?
In PMJDY accounts are being opened with Zero balance. However, if the account-holder wishes to get
cheque book, he/she will have to fulfill minimum balance criteria, if any, of the bank.
Reply as on : 30.11.2022, Reference : FI 22/2017 dt 07.11.2017
No cheque book may be issued to an illierate coustomer. However, when an Illiterate coustomer
opens a joint account with another literate person who is closely related to him ; Cheque book can be
issued to Literate Person in such accounts where mode of operation in the account is Either OR
Survivor.
Product: CHEQUE BOOK, MINOR

1. Can a cheque book be issued in minor account to his guardian ?
Cheque book may be issued in minor account in following cases whether it may be Vidyarthi account
or not: I. Where the minor account is opened through his/her natural or legally appointed guardian and
II. Where minor above the age of 10 years (on obtaining satisfactory proof of age) are allowed to open
and operate saving fund accounts independently.
Reply as on : 15.12.2022, Reference : IAD 10/2018 dt 23.03.2018 and RBD(R) CIRCULAR
No.09/2018 dated 02.04.2018
2. Can a cheque book be issued in minor account to his guardian ?
Cheque book may be issued in minor account in following cases whether it may be Vidyarthi account
or not: I. Where the minor account is opened through his/her natural or legally appointed guardian and
II. Where minor above the age of 10 years (on obtaining satisfactory proof of age) are allowed to open
and operate saving fund accounts independently.
Reply as on : 30.11.2022, Reference : IAD 10/2018 dt 23.03.2018 and RBD(R) CIRCULAR
No.09/2018 dated 02.04.2018
Product: CHEQUE-BOOK
1. Can cheque book be issued to illiterate persons?

Normally Cheque book cannot be issued to illiterate customer. But when an Illiterate coustomer opens
a joint account with another literate person who is closely related to him ; Cheque book can be issued
to Literate Person in such accounts where mode of operation in the account is Either OR Survivor.
2. Can cheque book be issued to illiterate persons?
Normally Cheque book cannot be issued to illiterate customer. But when an Illiterate coustomer opens
a joint account with another literate person who is closely related to him ; Cheque book can be issued
to Literate Person in such accounts where mode of operation in the account is Either OR Survivor.
Product: CKYCR
1. Kindly brief about CKYC ?

In terms of Prevention of Money Laundering Act, 2002 and RBI Master Direction on KYC, customer’s
KYC details/documents pertaining to all new individual accounts opened on or after January 1, 2017
have to be invariably uploaded with CERSAI within 10 days of opening the account. Further, vide
amendments made on 18.12.2020, RBI has now mandated CKYCR for accounts opened prior to
01.01.2017 also at the time of periodic KYC updation, or earlier when the updated KYC information is
obtained/ received from the customer. Moreover, CKYCR is scheduled to be implemented for legal
entities too w.e.f. 01.04.2021.
2. Kindly brief about CKYC ?
In terms of Prevention of Money Laundering Act, 2002 and RBI Master Direction on KYC, customer’s
KYC details/documents pertaining to all new individual accounts opened on or after January 1, 2017
have to be invariably uploaded with CERSAI within 10 days of opening the account. Further, vide
amendments made on 18.12.2020, RBI has now mandated CKYCR for accounts opened prior to
01.01.2017 also at the time of periodic KYC updation, or earlier when the updated KYC information is
obtained/ received from the customer. Moreover, CKYCR is scheduled to be implemented for legal
entities too w.e.f. 01.04.2021.
Product: CLAIM
1. How to settle the deceased death claim matter where nomination is not present ?
Kindly refer Bank's consolidated circular on GUIDELINES ON SETTLEMENT OF CLAIMS
PERTAINING TO DECEASED / MISSING CUSTOMERS OF THE BANK IN RESPECT OF THEIR
DEPOSITS, LOCKERS AND ARTICLES IN SAFE CUSTODY
Reply as on : 15.12.2022, Reference : Law Division Circular 8/2022 DATED 31.03.2022
2. Procedure for settling claim in Favour of nominee
Settlement of claims on the basis of nomination : The letter of request from the nominee, on the
prescribed Form (PNB – 831), and death certificate of the deceased customer submitted by the
nominee should be kept on record. Due care and caution should be exercised while verifying the
identity of the nominee and the fact of death of the customer.Settlement of claims in the absence of
‘Nomination’ : the claimant(s) should be asked to submit claim form (PNB 46-47) duly filled in along
with death certificate and other required / supporting documents / papers.Succession Certificate/Legal
representation : No lower or upper limit has been prescribed by the bank, with regard to the value of
claim, for the purpose of settlement of claims, without the production of Succession Certificate, Letter
of Administration, etc. Therefore, if the Incumbent-in-charge is satisfied that the legal heirs are
identifiable and that there is no dispute amongst them in respect of the claim, there is no necessity for
production of legal representation. The claim can be settled on the basis of Indemnity Bond with surety
to the satisfaction of the sanctioning authority.However, in case there is any dispute amongst the legal
heirs or all the legal heirs do not join in settlement of the claim and / or in indemnifying the bank or in
any other case where there is reasonable doubt about the veracity of the claimant(s) of their being the
only legal heir(s) of the deceased customer, Succession Certificate may be asked for from the
claimants.
3. How to settle the deceased death claim matter where nomination is not present ?
Kindly refer Bank's consolidated circular on GUIDELINES ON SETTLEMENT OF CLAIMS
PERTAINING TO DECEASED / MISSING CUSTOMERS OF THE BANK IN RESPECT OF THEIR
DEPOSITS, LOCKERS AND ARTICLES IN SAFE CUSTODY
4. Procedure for settling claim in Favour of nominee
Settlement of claims on the basis of nomination : The letter of request from the nominee, on the
prescribed Form (PNB – 831), and death certificate of the deceased customer submitted by the
nominee should be kept on record. Due care and caution should be exercised while verifying the
identity of the nominee and the fact of death of the customer.Settlement of claims in the absence of
‘Nomination’ : the claimant(s) should be asked to submit claim form (PNB 46-47) duly filled in along
with death certificate and other required / supporting documents / papers.Succession Certificate/Legal
representation : No lower or upper limit has been prescribed by the bank, with regard to the value of
claim, for the purpose of settlement of claims, without the production of Succession Certificate, Letter
of Administration, etc. Therefore, if the Incumbent-in-charge is satisfied that the legal heirs are
identifiable and that there is no dispute amongst them in respect of the claim, there is no necessity for
production of legal representation. The claim can be settled on the basis of Indemnity Bond with surety
to the satisfaction of the sanctioning authority.However, in case there is any dispute amongst the legal
heirs or all the legal heirs do not join in settlement of the claim and / or in indemnifying the bank or in
any other case where there is reasonable doubt about the veracity of the claimant(s) of their being the
only legal heir(s) of the deceased customer, Succession Certificate may be asked for from the
claimants.
Product: CONSOLIDATED & UPDATED SERVICE CHARGES
1. "any circular related to cash handling charges in current account "

CASH HANDLING CHARGES FOR -Saving Bank Accounts - Based on Transaction 3 Transaction
minimum 50/- for Current / Cash Credit/ Overdraft and Other Accounts of Customers Applicable on
Base & Non Base Branch Based on Amount Up to 1 Lakh Free (Per day) Above 1 Lakh 1 per
thousand, subject to min. 100/-, max 30000/-
dated 31.12.2021
2. "any circular related to cash handling charges in current account "
CASH HANDLING CHARGES FOR -Saving Bank Accounts - Based on Transaction 3 Transaction
minimum 50/- for Current / Cash Credit/ Overdraft and Other Accounts of Customers Applicable on
Base & Non Base Branch Based on Amount Up to 1 Lakh Free (Per day) Above 1 Lakh 1 per
thousand, subject to min. 100/-, max 30000/-
dated 31.12.2021
Product: DEATH CLAIM
1. 1. Document required for death claim where nomination registered. 2. Document required
where nomination not registered.
"1. The letter of request from the nominee, on the prescribed Form (PNB – 831), and death certificate
of the deceased customer submitted by the nominee should be kept on record. Due care and caution
should be exercised while verifying the identity of the nominee and the fact of death of the customer 2.
Settlement of claims in the absence of ‘Nomination’ --the claimant(s) should be asked to submit claim
form (PNB 46-47) duly filled in along with death certificate and other required / supporting documents /
papers.
2. 1. Document required for death claim where nomination registered. 2. Document required
where nomination not registered.
"1. The letter of request from the nominee, on the prescribed Form (PNB – 831), and death certificate
of the deceased customer submitted by the nominee should be kept on record. Due care and caution
should be exercised while verifying the identity of the nominee and the fact of death of the customer 2.
Settlement of claims in the absence of ‘Nomination’ --the claimant(s) should be asked to submit claim
form (PNB 46-47) duly filled in along with death certificate and other required / supporting documents /
papers.
Product: DEMAND DRAFT

1. Where are the charges for demand draft ?
Remitance by way of demand draft is chargable. Kindly refer bank's circular for details of charges.
dated 31.12.2021
2. Where are the charges for demand draft ?
Remitance by way of demand draft is chargable. Kindly refer bank's circular for details of charges.
dated 31.12.2021
Product: disclosure of information
1. What is the banks policy on Maintaining Secrecy / Confidentiality of Customer’s account /

information ?
The Bank shall not disclose details/particulars of the customer’s account to a third person or party
without the expressed or implied consent from the customer. However, there are some exceptions; viz.
disclosure of information under compulsion of law, there is a duty to public to disclose and where
interest of the bank requires disclosures.
Reply as on : 15.12.2022, Reference : IAD 34/2018 dt 30.10.2018
2. What is the banks policy on Maintaining Secrecy / Confidentiality of Customer’s account /
information ?
The Bank shall not disclose details/particulars of the customer’s account to a third person or party
without the expressed or implied consent from the customer. However, there are some exceptions; viz.
disclosure of information under compulsion of law, there is a duty to public to disclose and where
interest of the bank requires disclosures.
Product: DISHONOURED
1. Can we clear/pass a cheque bearing " YOURSELF" presented in clearing. Kindly clarify and
mention circular no as well"
When a cheque is received by a branch in local clearing and dishonoured by it for some reason, the
Incharge of the Section, to whom the cheque relates, shall ensure that the dishonoured cheque is
entered in the Cheque Returned Register under his full signature.
Reply as on : 15.12.2022, Reference : IAD CIRCULAR No 32/2017 Dated : 21.08.2017
2. Can we clear/pass a cheque bearing " YOURSELF" presented in clearing. Kindly clarify and
mention circular no as well"
When a cheque is received by a branch in local clearing and dishonoured by it for some reason, the
Incharge of the Section, to whom the cheque relates, shall ensure that the dishonoured cheque is
entered in the Cheque Returned Register under his full signature.
Product: DMS
1. What are DMS Reports? What is its significance & how it is to be checked ?
Drawing of DMS reports is a control measure to be followed by branches wherein 2 reports are
checked physically and 3 reports are checked online on a daily basis.
Reply as on : 15.12.2022, Reference : IAD 44/2022 Dated 09.11.22
2. What are DMS Reports? What is its significance & how it is to be checked ?
Drawing of DMS reports is a control measure to be followed by branches wherein 2 reports are
checked physically and 3 reports are checked online on a daily basis.
Reply as on : 30.11.2022, Reference : IAD 44/2022 Dated 09.11.22
Product: DOOR STEP
1. Please provide guidelines for providing door step banking services to senior citizens above
age 70 and differently abled people ?
Door step banking service is to be provided to senior citizens above 70 years of age and differently
abled person by base branch and per day cash deposit/ withdrawal is restricted to Rs.20,000/. Kindly
refer DOORSTEP BANKING SERVICES POLICY FOR THEYEAR 2021-2022
Reply as on : 15.12.2022, Reference : CUSTOMER CARE CENTRE CIRCULAR NO. 13/2022 Dated
21.04.2022
2. Please provide guidelines for providing door step banking services to senior citizens above
age 70 and differently abled people ?
Door step banking service is to be provided to senior citizens above 70 years of age and differently
abled person by base branch and per day cash deposit/ withdrawal is restricted to Rs.20,000/. Kindly
refer DOORSTEP BANKING SERVICES POLICY FOR THEYEAR 2021-2022
Reply as on : 30.11.2022, Reference : CUSTOMER CARE CENTRE CIRCULAR NO. 13/2022 Dated
21.04.2022
Product: E-STATEMENT
1. How to generate statements in PDF format?

Monthly E-Statement facility has been designed as “One Statement per customer” instead of existing
“One statement per account.In addition to SF/CA/CC/OD statement of credit card, DEMAT, PNB met
life insurance, non-life insurance, mutual funds, PPF, Locker, Deposit account, Loan &
advances(subject to existence of account).By default the password of PDF file is the 9 digits Cust
ID.PDF file contains the summary report of multiple accounts followed by monthly transactions of SB,
CA, CC & OD accounts.
Reply as on : 15.12.2022, Reference : DBD CIRCULAR No 08/2018 Dated : 17.01.2018
2. How to generate statements in PDF format?
Monthly E-Statement facility has been designed as “One Statement per customer” instead of existing
“One statement per account.In addition to SF/CA/CC/OD statement of credit card, DEMAT, PNB met
life insurance, non-life insurance, mutual funds, PPF, Locker, Deposit account, Loan &
advances(subject to existence of account).By default the password of PDF file is the 9 digits Cust
ID.PDF file contains the summary report of multiple accounts followed by monthly transactions of SB,
CA, CC & OD accounts.
Reply as on : 30.11.2022, Reference : DBD CIRCULAR No 08/2018 Dated : 17.01.2018
Product: FASTag
1. What are FAST TAGS and how to issue them ?

FASTag is a simple to use, reloadable tag which enables automatic deduction of toll charges and lets
vehicles pass through the toll plaza without stopping for the cash transaction. FASTag is linked to a
prepaid account from which the applicable toll amount is deducted. The tag employs Radio-frequency
Identification (RFID) technology and is affixed on the vehicle's windscreen after the tag account is
active. It is issued using menu FTAGISS.
Reply as on : 15.12.2022, Reference : GBD 42/2021 dated 25.06.2021 and 110/2021 dated
07.12.2021
2. What are FAST TAGS and how to issue them ?
FASTag is a simple to use, reloadable tag which enables automatic deduction of toll charges and lets
vehicles pass through the toll plaza without stopping for the cash transaction. FASTag is linked to a
prepaid account from which the applicable toll amount is deducted. The tag employs Radio-frequency
Identification (RFID) technology and is affixed on the vehicle's windscreen after the tag account is
active. It is issued using menu FTAGISS.
Reply as on : 30.11.2022, Reference : GBD 42/2021 dated 25.06.2021 and 110/2021 dated
07.12.2021
Product: FDR
1. Can fixed deposit be closed In the base branch or any other branch on maturity ?
Payment of FDRs issued by CBS branches can be made by any branch on Maturity.
Reply as on : 15.12.2022, Reference : RBD (R) Div 15/2020 dt 30.03.2020
2. Can fixed deposit be closed In the base branch or any other branch on maturity ?
Payment of FDRs issued by CBS branches can be made by any branch on Maturity.
Reply as on : 30.11.2022, Reference : RBD (R) Div 15/2020 dt 30.03.2020
Product: Financial powers
1. What are the financial powers of bank's officials at various levels ?

Kindly refer to the GIST : GSAD Financial Powers on : Financial powers of bank's officials at various
levels
Reply as on : 15.12.2022, Reference : GSAD Circular No. 38/2021 dated 24.09.2021
2. What are the financial powers of bank's officials at various levels ?
Kindly refer to the GIST : GSAD Financial Powers on : Financial powers of bank's officials at various
levels
Reply as on : 30.11.2022, Reference : GSAD Circular No. 38/2021 dated 24.09.2021
Product: ILLITERATE, CASH WITHDRAWAL
1. How can an illiterate person withdraw cash from the branch ?

Kindly refer Bank's Book of Instruction - Operations, Chapter VI on Savings Accounts. The illiterate
customer has to visit branch along with passbook. The left/right hand thumb impression of customer
will be taken on withdrawal slip in the presence of passing official and payment may be made.
2. How can an illiterate person withdraw cash from the branch ?
Kindly refer Bank's Book of Instruction - Operations, Chapter VI on Savings Accounts. The illiterate
customer has to visit branch along with passbook. The left/right hand thumb impression of customer
will be taken on withdrawal slip in the presence of passing official and payment may be made.
Product: ILLITERATE, WITHDRAWAL
1. is it necessary to take witness while a illiterate person makes withdrwal?

There is no requirement of witness.When a depositor has to make a withdrawal, he/she will personally
call at the Bank alongwith the Pass Book, the left/right hand thumb impression of the depositor, will be
taken on the withdrawal slip, in the presence of the passing official. Before passing it for payment, the
passing official will ensure by reference to the photograph, the passbook, the identification mark(s), if
any, that the withdrawal is being made by the depositor himself/herself. He will also ascertain from the
depositor the correct amount of withdrawal and in token of his having done so, will affix his initials
against the amount mentioned in the withdrawal form.
2. is it necessary to take witness while a illiterate person makes withdrwal?
There is no requirement of witness.When a depositor has to make a withdrawal, he/she will personally
call at the Bank alongwith the Pass Book, the left/right hand thumb impression of the depositor, will be
taken on the withdrawal slip, in the presence of the passing official. Before passing it for payment, the
passing official will ensure by reference to the photograph, the passbook, the identification mark(s), if
any, that the withdrawal is being made by the depositor himself/herself. He will also ascertain from the
depositor the correct amount of withdrawal and in token of his having done so, will affix his initials
against the amount mentioned in the withdrawal form.
Product: INTER-BANK
1. Kindly brief on the facility of Indo Nepal Remitance.

To provide a hassle free fast mode of remittance of funds to Nepal Indo Nepal Remittance Scheme
(INREMIT) was introduced in 2011. PNB is managing this business of remittances to Nepal through its
joint venture partner Everest Bank Limited (EBL), Nepal. The scheme is live for pan India branches in
CBS menu “INREMIT” in Finacle and integrated with a web based portal of EBL. The facility is
available to Bank’s customers / non-customers for effecting remittances to Nepal under INREMIT
module through all our branches in India and BCs (through Financial Inclusion Division). It is also
available in PNB One App and internet banking.
Reply as on : 15.12.2022, Reference : FEX 42/2017 dt 22.12.2017
2. Kindly brief on the facility of Indo Nepal Remitance.
To provide a hassle free fast mode of remittance of funds to Nepal Indo Nepal Remittance Scheme
(INREMIT) was introduced in 2011. PNB is managing this business of remittances to Nepal through its
joint venture partner Everest Bank Limited (EBL), Nepal. The scheme is live for pan India branches in
CBS menu “INREMIT” in Finacle and integrated with a web based portal of EBL. The facility is
available to Bank’s customers / non-customers for effecting remittances to Nepal under INREMIT
module through all our branches in India and BCs (through Financial Inclusion Division). It is also
available in PNB One App and internet banking.
Reply as on : 30.11.2022, Reference : FEX 42/2017 dt 22.12.2017
Product: INTERSOL
1. What are the guidelines on intersol/remote sol transactions in cash credit account ?
Cash payment not exceeding Rs.1 lac by non base branch may be allowed to the drawer for self
drawn cheques of Cash Credit account. The drawer should be asked to write the reasons/purpose on
the reverse side of the cheque at the time of permitting cash withdrawal. Circle Heads may permit
cash withdrawal in CC account at a non base branch to the extent of Rs.5 Lacs to facilitate operational
convenience on merits.
Reply as on : 15.12.2022, Reference : REFER LOANS & ADVANCES CIRCULAR NO. 157/2020
Dated 17.08.2020
2. What amount intersol cash payment is allowed in saving and current account at counter in the
branch
Cash Paymenyt at REMOTE SOL For Self Drawn Cheque Rs 5,00,000/= Maximum Rs. 100000/Day in
Savings Acc Maximum Rs. 200000/Day in Current Acc
3. What amount intersol cash payment is allowed in saving and current account at counter in the
branch
Cash Paymenyt at REMOTE SOL For Self Drawn Cheque Rs 5,00,000/= Maximum Rs. 100000/Day in
Savings Acc Maximum Rs. 200000/Day in Current Acc
4. What are the guidelines on intersol/remote sol transactions in cash credit account ?
Cash payment not exceeding Rs.1 lac by non base branch may be allowed to the drawer for self
drawn cheques of Cash Credit account. The drawer should be asked to write the reasons/purpose on
the reverse side of the cheque at the time of permitting cash withdrawal. Circle Heads may permit
cash withdrawal in CC account at a non base branch to the extent of Rs.5 Lacs to facilitate operational
convenience on merits.
Reply as on : 30.11.2022, Reference : REFER LOANS & ADVANCES CIRCULAR NO. 157/2020
Dated 17.08.2020
Product: JAIIB, CAIIB
1. Is there any provision for reimbursement of exam fee of JAIIB /CAIIB ?

"Exam Fee is not reimbursed in case of JAIIB/CAIIB. One is eligible for increments in remunerations
as per below : In case of Clerk Grade: After passing JAIIB - 1 increment in salary After passing CAIIB -
2 increments in salary ------------------------------------------------ In case of Officer Grade: After passing
JAIIB - 1 increment in salary After passing CAIIB - 1 increment in salary"
Reply as on : 15.12.2022
2. Is there any provision for reimbursement of exam fee of JAIIB /CAIIB ?
"Exam Fee is not reimbursed in case of JAIIB/CAIIB. One is eligible for increments in remunerations
as per below : In case of Clerk Grade: After passing JAIIB - 1 increment in salary After passing CAIIB -
2 increments in salary ------------------------------------------------ In case of Officer Grade: After passing
JAIIB - 1 increment in salary After passing CAIIB - 1 increment in salary"
Reply as on : 30.11.2022
Product: JOINT ACCOUNT
1. "sir in a joint savings account can we interchange 1st account holder with 2nd account holder
,even when thr 1st holder is Alive?
When an account is opened in the names of two or more persons, all of them must sign the account
opening form and the account will be operated, in accordance with the instructions contained therein.
If such instructions are rescinded by any one of the joint depositors, withdrawals will only be permitted,
if authorised by all of them."
2. "sir in a joint savings account can we interchange 1st account holder with 2nd account holder
,even when thr 1st holder is Alive?
When an account is opened in the names of two or more persons, all of them must sign the account
opening form and the account will be operated, in accordance with the instructions contained therein.
If such instructions are rescinded by any one of the joint depositors, withdrawals will only be permitted,
if authorised by all of them."
Product: KYC
1. we have one savings bank account. Its mode of operation is either or survivor. it is transferred
from branch Chennai to tindivanam. now the secondary holder came to open new acc to
tindivanam. he is also having edu loan in Chennai branch. wen v try to open account in
tindivanam branch, his profession activity mentioned in crm as TERRO and the cust id of the
holder is in Chennai branch. can v open this acc in tindivanam?
As per KYC Policy of the bank, at the time of opening of account, in addition to identification
information/documents of the customer, it is mandatory to obtain atleast one document in support of
the declared Profession / activity, nature of business, annual income, turnover (in case of business).
05/2022 dated 26.04.2022
2. we have one savings bank account. Its mode of operation is either or survivor. it is transferred
from branch Chennai to tindivanam. now the secondary holder came to open new acc to
tindivanam. he is also having edu loan in Chennai branch. wen v try to open account in
tindivanam branch, his profession activity mentioned in crm as TERRO and the cust id of the
holder is in Chennai branch. can v open this acc in tindivanam?
As per KYC Policy of the bank, at the time of opening of account, in addition to identification
information/documents of the customer, it is mandatory to obtain atleast one document in support of
the declared Profession / activity, nature of business, annual income, turnover (in case of business).
05/2022 dated 26.04.2022
Product: LOCAL ADDRESS
1. Is it necessary to obtain local address proof for opening account whose ID proof and address
proof belongs to other state ?
Any one of the respective OVD with updated current address needs to be submitted by the coustomer
within 3 months failing which operations in the account shall be restricted. The undertaking that the
same will be submitted within specified time has to submitted by the coustomer at the time of
submission of AOF.
26.04.2022
2. Is it necessary to obtain local address proof for opening account whose ID proof and address
proof belongs to other state ?
Any one of the respective OVD with updated current address needs to be submitted by the coustomer
within 3 months failing which operations in the account shall be restricted. The undertaking that the
same will be submitted within specified time has to submitted by the coustomer at the time of
submission of AOF.
26.04.2022
Product: LOCKERS
1. What is timing of operation of lockers in bank ?
The operative timings for Safe Deposit Vaults (Lockers) should end half an hour before the close of
office hour.
Reply as on : 15.12.2022, Reference : RLBD 23/2021 dt 31.12.2021
2. What are the guidelines relating to the issuances of the Lockers.
Branches should maintain a waiting list for the purpose of allotment of lockers. All such applications
received for allotment of a locker should be acknowledged and given a waiting list number. At least
80% of the lockers should be allotted by the branches on first-cumfirst-served basis. The remaining
20% may be allotted by the Branch Managers, at their discretion to valued customers on business
considerations.Ordinarily one locker may be issued to a single customer. In case, where customer
requires two lockers for genuine requirement, the same may be examined carefully and second locker
may be leased out, only with the permission of Incumbent. In case any customer request for more than
two lockers due to some urgent requirements, such request may be forwarded to Circle Heads for
consideration who will assess the genuineness of such need and then may permit the same
depending on the merits of each case.
3. What amount of stamp to be collected from the customer while issuing of lockers ?
At the time of letting out a locker Rent Deed Memorandum (Form No.PNB-80R) (Stamped as an
agreement under Stamp Act of the State) must be obtained from the lessee.
Reply as on : 15.12.2022, Reference : RETAIL LIABILITY BUSINESS DIVISION CIRCULAR
No.09/2022 dated 01.04.2022
4. What are the guidelines for break open of a locker ?
As regards the large branches, the power to break open the lockers shall be exercise by a committee
of Senior Manager and Second Man. In case of small and medium branches obtained from the Circle
Head. Locker must be broken open in the presence of the Incumbent In-charge and two independent
witnesses; one of the witnesses should be an advocate and the other an independent person known to
the Bank or a customer of the Bank, but not a staff or ex-staff member.
5. if a lessee of a locker lost his locker key what is the procedure to operate his locker ?
In case of loss of a key, the Bank shall be notified immediately so that necessary steps can be taken
under instructions of the lessee and in his presence, for breaking open the locker, replacing the lost
key by a new one and/or changing the locks by the Bank’s own man at the expense of the lessee.
Under no circumstances shall the lessee be permitted to have the locker open by his own workmen.
6. Can a nominee operate locker while lessee of locker is alive
NO, nominne can not operate locker. Lessee of a Safe Deposit Vault (locker) can appoint a person for
operating the locker, on the terms and conditions in Rent Deed Memorandum (PNB-80) and the
authority in favor of the said person ceases with the death of the lessee. Such a person (Authorized
Person) cannot be allowed to operate the locker after the death of the lessee. The nomenclature of the
said person so authorized to operate the locker is Authorized Person. Where an authorized person is
required to be appointed by a lessee, necessary authority will be obtained, in Rent Deed
Memorandum (Form No.PNB-80) at the appropriate place and the lessee's signature to the
authorization, will be got witnessed. The specimen signatures of the authorized person(s) should be
obtained on Form No. PNB-80 and must be witnessed by an independent person and attested by the
custodian of the vault. Authorization in favor of minors and blind persons, and by trustees, in favor of
third parties, must in no case be accepted
7. Kindly brief on the concept of reserved locker.
At least 80% of the lockers should be allotted by the branches on first-cum first-serve basis. The
remaining 20% may be allotted by the Branch Manager, at his discretion to valued customers on
business considerations. These 20% of lockers are called reserved lockers.
8. What are the guidelines for issuing lockers to staff members ?
The yearly rent on lockers, in the case of members of the staff will be half the usual scheduled rates,
charged to the customers. This concession will be allowed to them provided the locker is rented out in
the name of the member of the staff or his/her spouse and operated upon by either. Only one locker
shall be let on concessional rate to an employee. The concessional rate will also be allowed to ex-
employees, who honorably retire, either on completion of the stipulated age of retirement, or to those,
who are permitted to retire earlier for any special reason or to those individuals, who leave the bank
service by resigning, after putting in a minimum service of 5 years. However, no concession be
allowed to those who are discharged or dismissed by the bank.
9. What is timing of operation of lockers in bank ?
The operative timings for Safe Deposit Vaults (Lockers) should end half an hour before the close of
office hour.
10. What amount of stamp to be collected from the customer while issuing of lockers ?
At the time of letting out a locker Rent Deed Memorandum (Form No.PNB-80R) (Stamped as an
agreement under Stamp Act of the State) must be obtained from the lessee.
Reply as on : 30.11.2022, Reference : RETAIL LIABILITY BUSINESS DIVISION CIRCULAR
No.09/2022 dated 01.04.2022
11. What are the guidelines relating to the issuances of the Lockers.
Branches should maintain a waiting list for the purpose of allotment of lockers. All such applications
received for allotment of a locker should be acknowledged and given a waiting list number. At least
80% of the lockers should be allotted by the branches on first-cumfirst-served basis. The remaining
20% may be allotted by the Branch Managers, at their discretion to valued customers on business
considerations.Ordinarily one locker may be issued to a single customer. In case, where customer
requires two lockers for genuine requirement, the same may be examined carefully and second
locker may be leased out, only with the permission of Incumbent. In case any customer request for
more than two lockers due to some urgent requirements, such request may be forwarded to Circle
Heads for consideration who will assess the genuineness of such need and then may permit the
same depending on the merits of each case.
12. Kindly brief on the concept of reserved locker.
At least 80% of the lockers should be allotted by the branches on first-cum first-serve basis. The
remaining 20% may be allotted by the Branch Manager, at his discretion to valued customers on
business considerations. These 20% of lockers are called reserved lockers.
13. What are the guidelines for issuing lockers to staff members ?
The yearly rent on lockers, in the case of members of the staff will be half the usual scheduled rates,
charged to the customers. This concession will be allowed to them provided the locker is rented out
in the name of the member of the staff or his/her spouse and operated upon by either. Only one
locker shall be let on concessional rate to an employee. The concessional rate will also be allowed to
ex-employees, who honorably retire, either on completion of the stipulated age of retirement, or to
those, who are permitted to retire earlier for any special reason or to those individuals, who leave the
bank service by resigning, after putting in a minimum service of 5 years. However, no concession be
allowed to those who are discharged or dismissed by the bank.
14. What are the guidelines for break open of a locker ?
As regards the large branches, the power to break open the lockers shall be exercise by a committee
of Senior Manager and Second Man. In case of small and medium branches obtained from the Circle
Head. Locker must be broken open in the presence of the Incumbent In-charge and two independent
witnesses; one of the witnesses should be an advocate and the other an independent person known
to the Bank or a customer of the Bank, but not a staff or ex-staff member.
15. if a lessee of a locker lost his locker key what is the procedure to operate his locker ?
In case of loss of a key, the Bank shall be notified immediately so that necessary steps can be taken
under instructions of the lessee and in his presence, for breaking open the locker, replacing the lost
key by a new one and/or changing the locks by the Bank’s own man at the expense of the lessee.
Under no circumstances shall the lessee be permitted to have the locker open by his own workmen.
16. Can a nominee operate locker while lessee of locker is alive
NO, nominne can not operate locker. Lessee of a Safe Deposit Vault (locker) can appoint a person
for operating the locker, on the terms and conditions in Rent Deed Memorandum (PNB-80) and the
authority in favor of the said person ceases with the death of the lessee. Such a person (Authorized
Person) cannot be allowed to operate the locker after the death of the lessee. The nomenclature of
the said person so authorized to operate the locker is Authorized Person. Where an authorized
person is required to be appointed by a lessee, necessary authority will be obtained, in Rent Deed
Memorandum (Form No.PNB-80) at the appropriate place and the lessee's signature to the
authorization, will be got witnessed. The specimen signatures of the authorized person(s) should be
obtained on Form No. PNB-80 and must be witnessed by an independent person and attested by the
custodian of the vault. Authorization in favor of minors and blind persons, and by trustees, in favor of
third parties, must in no case be accepted
Product: NOMINATION
1. How many nomineess can be nominate in a savings account ?

The nomination can be made in favour of only one individual, irrespective of the fact that the account
is in joint name. (In case of lockers, where two or more individuals hire the safety locker jointly,
nomination can be made in favour of one or more persons, i.e. each locker hirer can nominate same
individual or different individuals as nominee)
2. How many nomineess can be nominate in a savings account ?
The nomination can be made in favour of only one individual, irrespective of the fact that the account
is in joint name. (In case of lockers, where two or more individuals hire the safety locker jointly,
nomination can be made in favour of one or more persons, i.e. each locker hirer can nominate same
individual or different individuals as nominee)
Product: NON-CREDIT RELATED SERVICE CHARGES
1. What are the charges for issue of duplicate statements ?

Please refer to RLBD Cir. 4/2022 dated 14.01.2022 and IRMD- L&A Circular No.207 dated 31.12.2021
for the same.
Reply as on : 15.12.2022, Reference : L&A Circular No.207 dated 31.12.2021
2. What are the charges for issue of duplicate statements ?
Please refer to RLBD Cir. 4/2022 dated 14.01.2022 and IRMD- L&A Circular No.207 dated 31.12.2021
for the same.
Reply as on : 30.11.2022, Reference : L&A Circular No.207 dated 31.12.2021
Product: OLD RECORDS
1. A customer visits a branch and requests for showing his one year year payment voucher. Are
their charges for inquiry of old records by the coustomer or they are free?
For duration of records upto one year the charges are : Rs. 100/-per reference/request/ document/ per
sheet + Out of pocket expenses. For duration of charges over one year the charges are: Rs.300/- per
reference/request/ document/ per sheet + Out of pocket expenses.
dated 31.12.2021
2. A customer visits a branch and requests for showing his one year year payment voucher. Are
their charges for inquiry of old records by the coustomer or they are free?
For duration of records upto one year the charges are : Rs. 100/-per reference/request/ document/ per
sheet + Out of pocket expenses. For duration of charges over one year the charges are: Rs.300/- per
reference/request/ document/ per sheet + Out of pocket expenses.
dated 31.12.2021
Product: OPERATIONS
1. Can an illiterate person open a joint a/c with a literate person or not ?
Illiterate person may be allowed to open joint account with other illiterate person subject to compliance
of KYC norms. No cheque book will however be issued in the joint account of all illiterate persons.
2. Can an illiterate person open a joint a/c with a literate person or not ?
Illiterate person may be allowed to open joint account with other illiterate person subject to compliance
of KYC norms. No cheque book will however be issued in the joint account of all illiterate persons.
Product: Passing Powers
1. Please guide about the powers of head cashier in branch.

Please refer IAD Cir. No. 31/2016 dated 05.12.2016 para 26 (page-17) which clearly defines the
"Duties of Head Cashier". Be guided accordingly
Reply as on : 15.12.2022, Reference : IAD Cir. No. 31/2016 dated 05.12.2016.
2. Please guide about the powers of head cashier in branch.
Please refer IAD Cir. No. 31/2016 dated 05.12.2016 para 26 (page-17) which clearly defines the
"Duties of Head Cashier". Be guided accordingly
Product: PENSION
1. Can Pension account can be jointly operated ?

Pension account may be opened and jointly operated only with spouse.
Reply as on : 15.12.2022, Reference : GBD Operations 27/2017 dated 25.04.2017
2. Can Pension account can be jointly operated ?
Pension account may be opened and jointly operated only with spouse.
Reply as on : 30.11.2022, Reference : GBD Operations 27/2017 dated 25.04.2017
Product: REMITANCE
1. Is cheque compulsory for initiating NEFT or RTGS transactions?

No customer’s account at branch level to be debited without proper debit authority mandate i.e. duly
signed cheque or withdrawl slip accompanied with pass book or written instruction of the account
holder.
Reply as on : 15.12.2022, Reference : FRMD 26/2018 dt 09.04.2018
2. Is cheque compulsory for initiating NEFT or RTGS transactions?
No customer’s account at branch level to be debited without proper debit authority mandate i.e. duly
signed cheque or withdrawl slip accompanied with pass book or written instruction of the account
holder.
Reply as on : 30.11.2022, Reference : FRMD 26/2018 dt 09.04.2018
Product: revalidation
1. What is the procedure for revalidation of demand draft ?

Kindly refer to Bank's circular on Revalidation of Drafts / Cash Orders through CBS. DDREVAL menu
for revalidating the Drafts / Cash Order and collection of revalidation charges through cbs system.
2. What is the procedure for revalidation of demand draft ?
Kindly refer to Bank's circular on Revalidation of Drafts / Cash Orders through CBS. DDREVAL menu
for revalidating the Drafts / Cash Order and collection of revalidation charges through cbs system.
Product: Routine Banking
1. May I Help You counter guidelines circular no please

Please refer to the CUSTOMER CARE CENTRES CIRCULAR NO.14/ 2018 REG: FUNCTIONING OF
MAY I HELP YOU / RECEPTIONIST COUNTERS
Reply as on : 15.12.2022, Reference : CUSTOMER CARE CENTRES CIRCULAR NO.14/ 2018 dated
12.07.2018
2. is it necessary that witness of thumb impression should be account holder of our bank or take
his kyc document. kindly guide us circular in this regard.
As per IAD Cir. No. 32 /2017 dated 21.08.2017 witness to be taken by respectable person, known to
the bank.
Reply as on : 15.12.2022, Reference : As per IAD Cir. No. 32 /2017 dated 21.08.2017
3. A customer wanted to change his name, completely different name from the current name (for
example his name is Prakash in Bank record when he opened the account but now he comes
with new document saying his name is Sanjay), what procedure to be followed? If it's spelling
mistake it can be understood but completely different name? What to do about it?
Please refer IAD Cir. No. 37/2017 dated 08.09.2017 page no 15 point 19. A copy of the marriage
certificate issued by the State Government or Gazette notification indicating change in name together
with a certified copy of the 'officially valid document' in the existing name of the person be obtained for
proof of address and identity, while establishing an account based relationship or while undertaking
periodic updation exercise in cases of persons who change their names on account of marriage or
otherwise.
Reply as on : 15.12.2022, Reference : IAD Cir. No. 37/2017 dated 08.09.2017
4. How to generate TDS/Interest certificate of SCSS through GBM ?
The said certificate can be generated through Report option in GBM else use e-TDS link available at
Non CBS page and generate certificate via entering PAN number.
Reply as on : 15.12.2022
5. We have a savings accounts of a govt body (NAGAR Palika) at our branch which is non kyc.
Pan and authorised signatory letter is obtained. what other document is required to be taken
for kyc
Please refer para 26 of Operations Division (KYC Section) Circular No. 05/2022
6. How to settle claim in HUF term deposit account on the death of KARTA, Amount more than
1.Lakh. Please guide us the claim process. .Documents required ? .Forms required ?
Please refer Cir Law 02/2022 and 08/2022
Reply as on : 15.12.2022, Reference : Cir Law 02/2022 dated 15.01.2022 and Circular 8/2022 DATED
31.03.2022
7. How many officers can be there in a branch having powers 100.
Only 1 user with Work Class ‘100’, in Branches/Offices headed by Scale I, II and III Officers, i.e.
Small/Medium/Large Branches/ Offices. Maximum 2 users with Work Class ‘100’, in Branches/Offices
headed by Scale IV and above Officers, i.e. Very Large and Extra Large Branches/ Offices.
Reply as on : 15.12.2022, Reference : I&AD Circular No. 12/2019 dated 31.05.2019 Branch wise
Restriction on number of users with Work Class ‘100’
8. May I Help You counter guidelines circular no please
Please refer to the CUSTOMER CARE CENTRES CIRCULAR NO.14/ 2018 REG: FUNCTIONING OF
MAY I HELP YOU / RECEPTIONIST COUNTERS
Reply as on : 30.11.2022, Reference : CUSTOMER CARE CENTRES CIRCULAR NO.14/ 2018 dated
12.07.2018
9. is it necessary that witness of thumb impression should be account holder of our bank or take
his kyc document. kindly guide us circular in this regard.
As per IAD Cir. No. 32 /2017 dated 21.08.2017 witness to be taken by respectable person, known to
the bank.
Reply as on : 30.11.2022, Reference : As per IAD Cir. No. 32 /2017 dated 21.08.2017
10. A customer wanted to change his name, completely different name from the current name (for
example his name is Prakash in Bank record when he opened the account but now he comes
with new document saying his name is Sanjay), what procedure to be followed? If it's spelling
mistake it can be understood but completely different name? What to do about it?
Please refer IAD Cir. No. 37/2017 dated 08.09.2017 page no 15 point 19. A copy of the marriage
certificate issued by the State Government or Gazette notification indicating change in name together
with a certified copy of the 'officially valid document' in the existing name of the person be obtained
for proof of address and identity, while establishing an account based relationship or while
undertaking periodic updation exercise in cases of persons who change their names on account of
marriage or otherwise.
Reply as on : 30.11.2022, Reference : IAD Cir. No. 37/2017 dated 08.09.2017
11. How to generate TDS/Interest certificate of SCSS through GBM ?
The said certificate can be generated through Report option in GBM else use e-TDS link available at
Non CBS page and generate certificate via entering PAN number.
Reply as on : 30.11.2022
12. We have a savings accounts of a govt body (NAGAR Palika) at our branch which is non kyc.
Pan and authorised signatory letter is obtained. what other document is required to be taken
for kyc
Please refer para 26 of Operations Division (KYC Section) Circular No. 05/2022
13. How to settle claim in HUF term deposit account on the death of KARTA, Amount more than
1.Lakh. Please guide us the claim process. .Documents required ? .Forms required ?
Please refer Cir Law 02/2022 and 08/2022
Reply as on : 30.11.2022, Reference : Cir Law 02/2022 dated 15.01.2022 and Circular 8/2022
DATED 31.03.2022
14. How many officers can be there in a branch having powers 100.
Only 1 user with Work Class ‘100’, in Branches/Offices headed by Scale I, II and III Officers, i.e.
Small/Medium/Large Branches/ Offices. Maximum 2 users with Work Class ‘100’, in
Branches/Offices headed by Scale IV and above Officers, i.e. Very Large and Extra Large Branches/
Offices.
Reply as on : 30.11.2022, Reference : I&AD Circular No. 12/2019 dated 31.05.2019 Branch wise
Restriction on number of users with Work Class ‘100’
Product: SECOND MAN
1. What is the role and responsibilities of Hall Incharge/ Second Man of the Branch. Please quote
detailed guidelines also incorporating duties of other officers of the branch.
Kindly refer IAD 41/2017 on Responsibilities of Second Man At Branches.
2. What is the role and responsibilities of Hall Incharge/ Second Man of the Branch. Please quote
detailed guidelines also incorporating duties of other officers of the branch.
Kindly refer IAD 41/2017 on Responsibilities of Second Man At Branches.
Product: Segment Head
1. Kindly guide us about the circular of the segment head in VLP/ELB.

Please refer to IAD Cir. No. 31/2016 dated 05.12.2016 regarding segment heads/second man in
ELB/VLB.
2. Kindly guide us about the circular of the segment head in VLP/ELB.
Please refer to IAD Cir. No. 31/2016 dated 05.12.2016 regarding segment heads/second man in
ELB/VLB.
Product: SERVICE CHARGES, LOAN
1. What are the various loan related Charges ?

Kindly refer Bank's consolidated circular-service charges on loans.
Reply as on : 15.12.2022, Reference : IRMD - LOANS & ADVANCES CIRCULAR NO. 63/2022 dated
04.05.2022
2. What are the various loan related Charges ?
Kindly refer Bank's consolidated circular-service charges on loans.
Reply as on : 30.11.2022, Reference : IRMD - LOANS & ADVANCES CIRCULAR NO. 63/2022 dated
04.05.2022
Product: SETTLEMENT OF CLAIMS
1. In a joint savings account with E/S mode of operations; the 1st account holder has expired. The
2nd account holder wants to continue operations in the account and also wants to delete the
name of 1st account holder. What are the bank’s guidelines under such scenario ?
Upon the death of one of the holders of a joint account, where the relative account opening form
will, of course, continue and payment can be made to survivor(s). However, the survivor(s) should be
requested to transfer the balance into a new account in his or their own names. A fresh account
opening form etc. would be taken.
Reply as on : 15.12.2022, Reference : IAD 32 /2017 dated 21.08.2017
2. In a joint savings account with E/S mode of operations; the 1st account holder has expired. The
2nd account holder wants to continue operations in the account and also wants to delete the
name of 1st account holder. What are the bank’s guidelines under such scenario ?
Upon the death of one of the holders of a joint account, where the relative account opening form
will, of course, continue and payment can be made to survivor(s). However, the survivor(s) should be
requested to transfer the balance into a new account in his or their own names. A fresh account
opening form etc. would be taken.
Reply as on : 30.11.2022, Reference : IAD 32 /2017 dated 21.08.2017
Product: SICK COUSTOMER
1. What is the procedure to make payment to an illiterate/literate person who is ill and not in a
position to write/sign or speak or otherwise tell how much money to withdraw?
With a view to enabling the old/sick account holders to operate their bank accounts, it is advised to
follow the procedure enumerated below:- (i) Wherever thumb or toe impression of the sick/old
incapacitated account holder is obtained, it should be identified by two witnesses having business
relationship with the bank, one of whom should be a bank official. (ii) Where the customer cannot even
put his/her thumb impression and also would not be able to be physically present in the bank, a mark
can be obtained on the cheque/withdrawal form, which should be identified by two witnesses having
business relationship with the bank, one of whom should be a bank official. It can be by means of
mark which anybody can put on behalf of the person who has to sign, the mark being put by an
instrument which has had a physical contact with the person who has to sign. The customer may also
be asked to indicate to the bank as to who would withdraw the amount from the bank on the basis of
cheque/withdrawal form as obtained above and that person should be identified by two independent
witnesses. The person who would be actually drawing the money from the bank should be asked to
furnish his signature. The branches are advised to obtain a letter in respect of above."
2. What is the procedure to make payment to an illiterate/literate person who is ill and not in a
position to write/sign or speak or otherwise tell how much money to withdraw?
With a view to enabling the old/sick account holders to operate their bank accounts, it is advised to
follow the procedure enumerated below:- (i) Wherever thumb or toe impression of the sick/old
incapacitated account holder is obtained, it should be identified by two witnesses having business
relationship with the bank, one of whom should be a bank official. (ii) Where the customer cannot even
put his/her thumb impression and also would not be able to be physically present in the bank, a mark
can be obtained on the cheque/withdrawal form, which should be identified by two witnesses having
business relationship with the bank, one of whom should be a bank official. It can be by means of
mark which anybody can put on behalf of the person who has to sign, the mark being put by an
instrument which has had a physical contact with the person who has to sign. The customer may also
be asked to indicate to the bank as to who would withdraw the amount from the bank on the basis of
cheque/withdrawal form as obtained above and that person should be identified by two independent
witnesses. The person who would be actually drawing the money from the bank should be asked to
furnish his signature. The branches are advised to obtain a letter in respect of above."
Product: TRV
1. Who is defined as an HNI Coustomer ?

An individual is classified as an HNI if Total Relationship Value (TRV – CASA+TD) of Rs 25.00 lakh or
Quarterly Average Balance of Rs 5.00 Lakh or above in the SF account in the preceding quarter is
maintained.
Reply as on : 15.12.2022, Reference : RETAIL LIABILITY BUSINESS DIVISION CIRCULAR NO.
10/2020 Dated 18.12.2020
2. Who is defined as an HNI Coustomer ?
An individual is classified as an HNI if Total Relationship Value (TRV – CASA+TD) of Rs 25.00 lakh or
Quarterly Average Balance of Rs 5.00 Lakh or above in the SF account in the preceding quarter is
maintained.
Reply as on : 30.11.2022, Reference : RETAIL LIABILITY BUSINESS DIVISION CIRCULAR NO.
10/2020 Dated 18.12.2020
Product: UV Lamp
1. What is the minimum amount for checking cheques through UV Lamp?

All cheques of Rs 1,00,000/- & above, (drawn in our customer’s accounts) received across the counter
or through Clearing would invariably be processed through the “Magnifying Glass and the UV Lamp”
by the concerned official before processing / passing the cheques. In case of any suspicion, cheques
of lesser amount may also be scanned through the “Magnifying glass cum UV lamp”. The cheques
would be honoured only after fully satisfying that the transaction is supported by genuine instrument.
Every care has to be taken that no genuine cheque is rejected while complying with the aforesaid
guidelines on processing of cheques through UV Lamp. Wherever doubt arises, account holder should
be contacted with best possible communication and confirmation be obtained for issue of the cheque,
so that genuine cheque is not returned without sufficient reason.
2. What is the minimum amount for checking cheques through UV Lamp?
All cheques of Rs 1,00,000/- & above, (drawn in our customer’s accounts) received across the counter
or through Clearing would invariably be processed through the “Magnifying Glass and the UV Lamp”
by the concerned official before processing / passing the cheques. In case of any suspicion, cheques
of lesser amount may also be scanned through the “Magnifying glass cum UV lamp”. The cheques
would be honoured only after fully satisfying that the transaction is supported by genuine instrument.
Every care has to be taken that no genuine cheque is rejected while complying with the aforesaid
guidelines on processing of cheques through UV Lamp. Wherever doubt arises, account holder should
be contacted with best possible communication and confirmation be obtained for issue of the cheque,
so that genuine cheque is not returned without sufficient reason.
Product: VOUCHER
1. Whether PNB Staff employee can use combo voucher to transfer funds from his own account
to any other deposit account ?
The Transfer Vouchers are meant for branch use only and are not an instrument for use by the
customers for carrying out the transactions in their accounts. These instructions would be applicable in
case of accounts in the name of Staff Members also.
2. Whether PNB Staff employee can use combo voucher to transfer funds from his own account
to any other deposit account ?
The Transfer Vouchers are meant for branch use only and are not an instrument for use by the
customers for carrying out the transactions in their accounts. These instructions would be applicable in
case of accounts in the name of Staff Members also.
Product: WHISTLE BLOWER POLICY
1. What is the the Whistle Blower Policy of the Bank ?

In case any employee or any other stake holder has reasonable grounds of having observed unethical
and improper practices or any other wrongful conduct in any of the departments / offices / Branches of
the Bank, he may lodge a complaint under The Whistle Blower Policy.
Reply as on : 15.12.2022, Reference : IAD CIRCULAR NO. 05/2022 dated 16.03.2022
2. What is the the Whistle Blower Policy of the Bank ?
In case any employee or any other stake holder has reasonable grounds of having observed unethical
and improper practices or any other wrongful conduct in any of the departments / offices / Branches of
the Bank, he may lodge a complaint under The Whistle Blower Policy.
Reply as on : 30.11.2022, Reference : IAD CIRCULAR NO. 05/2022 dated 16.03.2022
Product: WITHDRAWAL SLIPS

1. circular number about withdrawal slips and signatures on the withdrawals
Payment through ‘withdrawal slips’ is permitted at base branch only as hitherto.The stock / custody of
withdrawal slip must remain with supervisory staff only. It should be issued to the Account Holder on
his/her demand. In no case withdrawal slips should be left in the banking hall, over the counter to
prevent the use by unauthorised person.The payment through withdrawal slips should be generally
restricted to Rs.50,000/-. In case of emergent circumstances payments for more than Rs.50,000/-
should continue to be permitted by the Incumbent Incharge.Rubber stamp containing Branch name
and SOL ID must be affixed on withdrawal slips before providing to customers.
2. circular number about withdrawal slips and signatures on the withdrawals
Payment through ‘withdrawal slips’ is permitted at base branch only as hitherto.The stock / custody of
withdrawal slip must remain with supervisory staff only. It should be issued to the Account Holder on
his/her demand. In no case withdrawal slips should be left in the banking hall, over the counter to
prevent the use by unauthorised person.The payment through withdrawal slips should be generally
restricted to Rs.50,000/-. In case of emergent circumstances payments for more than Rs.50,000/-
should continue to be permitted by the Incumbent Incharge.Rubber stamp containing Branch name
and SOL ID must be affixed on withdrawal slips before providing to customers.
Product: WITHDRAWL
1. What is the maximum permissible amount for withdrawal from savings acoount using
withdrawal slip accompanied with pass book. Also, Is there any discretion of the incumbent
incharge of the branch for payment more than Rs 50000/- using withdrawal slip.
The payment through withdrawal slips should be generally restricted to Rs.50,000/-In case of
emergent circumstances payments for more than Rs.50,000/- should continue to be permitted by the
incumbent Incharge.
2. What is the maximum permissible amount for withdrawal from savings acoount using
withdrawal slip accompanied with pass book. Also, Is there any discretion of the incumbent
incharge of the branch for payment more than Rs 50000/- using withdrawal slip.
The payment through withdrawal slips should be generally restricted to Rs.50,000/-In case of
emergent circumstances payments for more than Rs.50,000/- should continue to be permitted by the
incumbent Incharge.
Product: working hours
1. What is the lunch timing during working hours in branch ?

In the branches where there are more than one service window / counter, staff working at these
counters be divided into two or more groups, as feasible, and staggered lunch hours from 1.30 pm to 2
pm and 2.00 pm to 2.30 pm be implemented to ensure un-interrupted customer service during
business hours. In view of the same lunch hour is to be staggered so that select counters may provide
service to customers during lunch hours.
Reply as on : 15.12.2022, Reference : CCC 08/2017 Dt 20.11.2017,
2. What is the lunch timing during working hours in branch ?
In the branches where there are more than one service window / counter, staff working at these
counters be divided into two or more groups, as feasible, and staggered lunch hours from 1.30 pm to 2
pm and 2.00 pm to 2.30 pm be implemented to ensure un-interrupted customer service during
business hours. In view of the same lunch hour is to be staggered so that select counters may provide
service to customers during lunch hours.
Reply as on : 30.11.2022, Reference : CCC 08/2017 Dt 20.11.2017,
Topic: THIRD PARTY PRODUCTS

Product: ASBA
1. SOP for ASBA.

SOP for ASBA can be viewed using Circular no 34/22 of CAQD
Reply as on : 03.12.2022
Product: DEMAT
1. How can we convert pnb physical share to demat share

You may refer to CAQD cir 24/22 for policy related details . The SOP is available in Knowledge centre
>> knowledge repository >>> SOPs >> marketing Divison >>> depository services
Reply as on : 03.12.2022
2. What is the procedure to execute off market trade instruction for demat share transfer from a
customer.
Off market trade instruction usually pertains to transfer of shares from one Demat to another , may be
the same person or from one person to another .Delivery instruction slip with all details along with
CML data is to be sent to depository for doing the needful transfers
Reply as on : 03.12.2022
Product: INSURANCE
1. Can co -applicant of housing loan be covered / insured singly under Metlife

Second or co applicant can be covered/ captured under METPNB by choosing the relevant CIF in
CBS
Reply as on : 03.12.2022

FAQ

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

FAQ

Uploaded by

Copyright:

Available Formats

Topic: AGRICULTURE

Product: Agriculture Advance

Product: Bee Keeping

Product: Bhu Swami Yojana

Product: Cash Credit

Product: Dairy Development

Product: Farm Mechanization

Product: Forestry Development

1. "is there is any scheme to finance new or existing nurseries?"

Product: Gold Agri Loan

Product: Gold Loan

Product: Government Sponsored

1. "We have received an Agriculture term loan application under a government-sponsored

Product: Irregular A/c

Product: Kalyani Card

1. "Can we renew the Kalyani accounts under scheme CCKLY"

Product: Kisan Tatkal Rin

Product: Loaning Power

Product: Mushroom Cultivation

Product: Organic Farming

Product: Piggery Development

Product: PNB LenS

Product: Post Dated Cheque

1. "Please provide circular related to appraisal sheet financing of poultry"

Product: Rural Godown

Product: Seed Producer

1. "TRACTOR MODEL "SONALIKA DI-55" IS APPROVED BY BANK FOR FINANCING. A

Topic: DEPOSIT PRODUCTS

Product: CAPITAL GAIN

Product: CURRENT ACCOUNT

1. Illiterate account withdrawal process

Product: DEPOSIT ACCOUNT

Product: ESCROW ACCOUNT

1. "HOW TO OPEN ESCROW ACCOUNT .DETAILED IMFORMATION WITH SCHEME CODE."

Product: FIXED DEPOSIT

Product: FLEXI FIXED DEPOSIT

Product: HUF ACCOUNT

Product: KYC SECTION

Product: LLP ACCOUNT

Product: myBIZPLUS CURRENT ACCOUNT

Product: NRO/NRI ACCOUNTS

1. "Circular for opening nro/nri accounts"

Product: PENSION ACCOUNT

1. "WHAT IS SCHEME CODE FOR STAFF PENSION SAVING ACCOUNT?"

Product: PPF ACCOUNT

Product: RAKSHAK PLUS

1. "Scheme code for rakshak ac of officer rank officials?"

Product: RECURRING DEPOSIT

Product: SALARY ACCOUNT

Product: SAMMAN ACCOUNT

Product: SAVING ACCOUNT

1. how to convert general saving account in ffd sweep account

Product: SERVICE CHARGES

Product: SWEEP ACCOUNT

Product: UTTAM SCHEME

Topic: DIGITAL PRODUCTS

1. Where to find ATM Error Codes?

1. How to issue Bharat QR Code to the Customer?

Product: Credit Card/ POS

1. How to issue PoS Machine to the Customer?

Product: Cyber Crime

Product: Debit Cards

Product: Internet Banking

1. Customers eligible for issuance of Retail/ Corporate IBS.