MOHAMMED EHYTAISHAM

Email ID:Mohammedehytaisham@gmail.com
Contact No:+919700340377
LinkedIn id:Mohammedehytaisham2016@outlook.com
Address:5-5-679,Goshamahal,Malakunta Road,Hyderabad,Telangana,India-500012.

PROFESSIONAL SUMMARY

I am an IT Technical support engineer and network administrator bringing three years of industry experience, including one year as a
Network administrator.Indepth understanding of business logic and flow. Network Administrator excelling in all the aspects of IT
support, with an emphasis on wireless security, cloud computing and desktop support. Personable team player offering advanced
technical knowledge and a can-do attitude.

WORK EXPERIENCED

TECHNICAL SUPPORT ENGINEER IN GLORY TECH COMPUTERS 07/2015 to 05/2019

1. Diagnose and troubleshoot technical issues, including account setup and network configuration
2. Ask customers targeted questions to quickly understand the root of the problem
3. Track computer system issues through to resolution, within agreed time limits
4. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a
technical issue
5. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
6. Provide prompt and accurate feedback to customers

SYSTEM ADMINISTRATOR IN GLORY TECH COMPUTERS. 06/2017 to 12/2019

1. Fixing network faults

2. Technical support for people using the network
3. Training staff on new systems
4. Day to day admin and monitoring of network use
5. Planning future improvements
6. Suggesting IT solutions to business problems
7. Making sure all IT meets industry standards
8. Supervising helpdesk staff

Experience in Customer Service sales representative. 02/2019 to 06/22

IT SERVICE DESKTOP SUPPORT-TELEPERFORMANCE INDIA-AXIS BANK 08-22/PRESENTLY

1. Provide front-line, first-level, technical assistance for consumers.

2. Troubleshooting and issue resolution assistance with Client service and/or devices specific issues, including internet
connectivity and performance troubleshooting.
3. Installing new software and hardware components.
4. Regularly evaluating our IT systems to ensure they meet the necessary demands.
5. Assisting with network administration tasks.
6. Ensuring data storage is safe and secure.
7. Resolving all issues coworkers have with their IT systems and software.
8. Educating coworkers about network security and best practices for computer usage.
9. Supporting the day-to-day operations of our computer network.

ACADEMIC QUALIFICATION

B.E(Computer Science and Engineering) at “Deccan College Of Engineering and Technology” Affiliated to Osmania University
from in 2015.

CERTIFICATIONS:
Completed PC Hardware and Networking training certification in June 2011.
Completed Microsoft certified professional and Microsoft technology associate certification.
Completed CCNA Training certification in 2017.

NETWORKING SKILLS: CCNA,troubleshooting and configurations issues. Microsoft Exchange Server,. Office365,Network -
DNS / DHCP / TCP/IP,Windows Server 2016,Windows 7/8/10,Azure,Anti-Virus,Backup / Disaster Recovery solutions,Palo alto
firewall,Identity and Access management, Active Directory service.

OTHER SKILLS: Logical and strategy analysis skills,Team working skills, Critical Thinking, Management of Personnel
Resources,Time Management ,IT and technical skills problem solving skills, Interpersonal skills, Attention to detail,Work
independently, Communication skills and Detailed oriented and organised.