P T Jishnukanth

PRA 133A, Sreethilakam, Palliippuram

Kaniyapuram P.O

Thiruvananthapuram 695301

Kerala.

Ph: 9567208899 Email: jishnukanthpt@gmail.com

23 May 2024

To,

The Customer Service Manager,

OnePlus India,

[OnePlus Office Address]

Subject: Urgent Complaint Regarding Recurring Green Line Issue and Mishandling of Device

Dear Sir/Madam,

I am writing to formally lodge a complaint concerning my OnePlus 9R device (IMEI Number: [insert
IMEI number]), purchased from Amazon on 11th September 2021. Despite my loyalty to the OnePlus
brand, I am deeply disappointed by the persistent issues and the poor handling of my device during
repairs.

Background of the Issue:

- Initial Problem: Shortly after a software update, green lines began to appear on the display. I
contacted OnePlus customer service and arranged for a reverse pickup on [date]. The device was
sent to your authorized service center, and the screen was replaced. I received the repaired device
after three weeks.

- Recurrent Problem: On 25th April 2024, the issue reappeared with multiple lines on the display,
despite no physical damage or mishandling. I again contacted OnePlus, and another reverse pickup
was arranged on 27th April 2024. The device was delivered to the Bangalore service center on 4th
May 2024.

- Repair Delays and Issues: After a significant delay, I was informed that the screen replacement
would take 15-20 days due to stock unavailability. On 16th May 2024, I received a message stating
the repair was completed, but the device was only dispatched back on 18th May 2024
Current Problem:

Upon receiving my device on 22nd May 2024, I discovered that the back panel was shattered. This
damage was not present when I sent the device, as evidenced by the video I took before shipping.
The reverse pickup process also confirmed the device was intact at the time of dispatch.

Unacceptable Handling and Lack of Response:

Despite multiple attempts to resolve this issue through your customer service channels, I have not
received a satisfactory response. The mishandling of my device during repair and the recurring
display issue indicate severe deficiencies in your service process.

Resolution Sought:

Given the repeated failures and additional damage caused by your service center, I demand:

1. Immediate Replacement: A new OnePlus 9R or an equivalent model to replace my damaged

device.

2. Compensation: Adequate compensation for the inconvenience, delays, and additional damages
incurred.

3. Assurance of Quality: A formal assurance that future service requests will be handled with the
utmost care and professionalism.

Legal Recourse:

If this matter is not resolved within 7 days of receipt of this letter, I will be compelled to escalate this
issue to the District Consumer Disputes Redressal Forum. I will seek not only a replacement and
compensation but also legal costs and damages for the stress and inconvenience caused under the
Consumer Protection Act, 2019.

I trust you will address this complaint with the seriousness it deserves and provide a prompt and
satisfactory resolution.

Yours sincerely,

P T Jishnukanth