AKTU

B.Tech First Year

Soft Skills
( BAS 105 / BAS 205 )
 Unit -2
Listening and Speaking Skills

Syllabus

Active Listening: Meaning and Art of Listening, Traits of a Good

Listener, Listening modes, listening and Note taking, Types of
Listening, Listening Techniques using Ted Talk Audio listening with
script reading, Pronunciation; Speaking style ; content and
sequencing.
Speaking Styles

Lesson 12
 Speaking Styles
Different Speaking Styles:
 Formal Speaking Styles
Formal Speaking Style

• As name suggests, Formal speaking follows some

codes of conduct or rules.

• This speaking style is useful in official

communications, seminars, workshops, academics
and other formal setups.

• This requires careful selection of words and

sentences.
 Informal Speaking Styles
Informal Speaking Style

• Anything which is not formal is informal. Hence,

informal communication style is an umbrella term for
various speaking styles which do not follow codes of
conduct or rules.

• Personal communication, communication during

casual social events and functions, communication
among friends, relatives and family members etc. all
come under the category of informal speaking style.
 Personal Speaking Styles
Personal Speaking Style

• Very much personal and informal in nature.

• Generally, occurs among family members, close

friends and relatives.

• Personal speaking style is the most natural type of

speaking style.

• Examples include husband speaking to wife, parents

speaking to kids etc.
 Ceremonial Speaking Styles
Ceremonial Speaking Style

• As name suggests, such speaking style is generally

limited to ceremonies, festivals, parties, functions
etc.

• This speaking style is very much like the public

speaking style where one needs to speak Infront of a
large audience.

• Focused on the theme of the event.

• Examples include raising a toast, eulogy or award

ceremony speech.
 Informative Speaking Styles
Informative Speaking Style

• This style is used to convey or deliver information.

• The major focus in this speaking style is on making

the content easy to grasp and understand.

• Speaking style used in teaching, presentation, news

reading etc. are some of the examples of informative
speaking style.
 Inquisitive Speaking Styles
Inquisitive Speaking Style

• The major goal of this speaking style is to inquire or

ask questions.

• When a student asks questions from his teacher,

interviewer interviews a candidate, an anchor
interviews celebrity or political leaders etc. are some
of the examples where inquisitive speaking style is
used.
 Negotiative Speaking Styles
Negotiative Speaking Style

• When two parties communicate with each other to

reach a common ground or settle on common terms,
Negotiative speaking style is use.

• Such style is used between employers and

employees, sellers and buyers, service providers and
clients etc.
 Consultative Speaking Styles
Consultative Speaking Style

• As name suggests, Consultative speaking style is

used in consulting.

• Doctors, advocates, experts, veterans, and

professionals use this speaking style in providing
consultancies to their clients.
 Instructive Speaking Styles
Instructive Speaking Style

• Instructive speaking style is used while instructing

somebody to do or to learn something.

• The sender in communication delivers the

instructions while the receiver receives them.

• Major examples of instructive speaking style are

Teacher teaching students, Mentors or coaches
mentoring their disciples etc.
 Complimenting Speaking Styles
Complimenting Speaking Style

• As the name suggests, this speaking style is used

particularly in case of appreciating or complimenting
somebody.

• The major premise here is giving feedback.

• If the feedback given is negative in nature, the

emerging speaking style is called complaining
speaking style.

• A teacher commending his students for their good

work is an example of such speaking style.
 Persuasive Speaking Styles
Persuasive Speaking Style

• This speaking style is used when the objective is to

persuade somebody to do something the speaker
wishes.

• This speaking style is very important and extensively

used in sales pitches, presentations, marketing and
promotions.

• Candidates competing in shark tank by presenting

their startup ideas is an example of persuasive
speaking style.
 Motivational Speaking Styles
Motivational/ Inspirational Speaking Style

• This speaking style is specially used by motivational

speakers with an objective to motivate and inspire
audience to take an action.

• An example of motivational speaking style is Sandeep

Maheshwari's talks and speeches.
 Listening vs. Hearing
Basis for
Hearing Listening
comparison
Hearing refers to one's ability
Listening is something done consciously,
to perceive sounds, by
Meaning that involve the analysis and
receiving vibrations through
understanding of the sounds you hear.
ears.
What is it? An ability A skill
Nature Primary and continuous Secondary and temporary
Act Physiological Psychological
Receipt of message through Interpretation of the message received
Involves
ears. by ears.
Process Passive bodily process Active mental process
Occurs at Subconscious level Conscious level
Use of senses Only one More than one
We are neither aware nor we
We listen to acquire knowledge and
Reason have any control over the
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sounds we hear.
receive information.

Concentration Not required Required