814 W. Spring Meadow Ct.

Edgewood, MD 21040

410-676-8132-h 443-504-9926-cell

Yvette Ntchayi Toka

Objective Administrative support position that requires use of my office management, operations, customer service skills, and as a GNA/CNA. 2010-Present Genesis Perring PWY,MD I assist clients in all aspects of their daily life as indicated in the service plan, including: personal care, food service, housekeeping, laundry, behavior management, socialization, activities, orientation and information needs. 2008 2009 Options Bel Air, MD I assist clients in all aspects of their daily life as indicated in the service plan, including: personal care, food service, housekeeping, laundry, behavior management, socialization, activities, orientation and information needs. 2005 2008 American Caregivers Silver Spring, MD I assist clients in all aspects of their daily life as indicated in the service plan, including: personal care, food service, housekeeping, laundry, behavior management, socialization, activities, orientation and information needs. 2002 present Morgan State University Baltimore, MD Assistant to the Director of Distance Education & Learning Technologies Responsible for all administrative and standard office procedures of Title III grant. Maintain directors calendar; schedule appointments and meeting rooms for faculty and staff; make travel arrangements; type manuscripts, grant proposals, and general correspondence; process payroll documents; supervise student workers; answer and direct incoming telephone calls; relay messages and greet visitors; open, sort, screen, and distribute mail; coordinate offices purchases, procedures and records control; file.

Experience

2001 2002 J.C. Penney & Ross Department Stores Wheaton, MD Retail Clerk Provide customer service in mens & jewelry departments; operate cash register; arrange displays and stock merchandise; reconcile sales receipts. 1998 2001 Baltimore AIDS, Inc. Gaithersburg, MD Administrative Assistant Schedule appointments and meeting rooms; make travel arrangements; and direct incoming telephone calls, secure materials and supplies for trainers; register class participants and prepare seminar packets; prepare correspondence for Executive Director and trainers; organize, file and maintain program records of income, expenses, attendance, time sheets, and curriculum materials; duplicate and scan materials for trainers. 19901998 Secretary World Bank Rep of Cameroon

Bi-lingual receptionist (French/English); provided customer service for international clients; prepared correspondence and reports using MS Word; maintained records and filed records; lay out newspapers, newsletters, and fliers using Corel Draw and PageMaker. 19871990 Ministry of Finance Rep of Cameroon Secretary Provided customer service via telephone and to walk-in clients; typed general office correspondence and reports.

Education

University of Soa Rep of Cameroon

Baccalaureate (Business Administration)

Computer & Office machine skills

Software: Microsoft Word, Word Perfect, Excel, Lotus 1-2-3, PageMaker, and Corel Draw. Machines: Scanner, Fax, photocopier. Typing speed: 40 wpm