LIMOUSINE

Key Vocabulary:
Pick-up time
Whereabouts
Location
Momentarily
Settled
Senior prom
Town

Agent: Reese’s Limousine, this is Gina, may I help?

Customer: Yes, hi, I am waiting for my limo to show up, it’s about 30 minutes late already.
Agent: Oh, I’m so sorry about that. If you can give me, the pick-up time and location we can get this
settled for you.
Customer: My daughter is going to her senior prom, and they are already half an hour late and I need
to speak to someone.
Agent: I totally understand and we are truly sorry. I’ll have someone there as soon as possible. What
time was the pick-up?
Customer: 6 o’clock
Agent: Ok and the location?
Customer: 800 North Henderson Road.
Agent: 800 North Henderson Road?
Customer: Yes
Agent: And the town and zip code, please?
Customer: King of Prussia, 19406
Agent: That’s King of Prussia, 19406
Customer: Yes
Agent: Ok and am I speaking with Ron?
Customer: Yes.
Agent: Ok, if you don’t mind staying on the line for just a moment, Drake is scheduled as your driver. I
am going to give him a call and I’ll find out his whereabouts.
Customer: Ok, this better not take long!
Agent: Just a minute please… Hello, Mr. Mendres?
Customer: Yes?
Agent: I spoke with Drake and he will be there in 5 minutes.
Customer: He was supposed to be half an hour ago. If he doesn’t show-up in five minutes… oh my
goodness
Agent: He was stuck in traffic, but he is now on First Ave. on King of Prussia and will be there
momentarily.
Customer: All right
Agent: Oh, I am so sorry about the delay.
Customer: Thanks for your help.
Agent: You’re welcome. Good-bye
Customer: Bye bye.