ABOUT ME
A dedicated professional with integrity, committed to deliver high quality service.
I am honest and responsible.
WORK EXPERIENCE
Rajen Darnal
Date of birth: 03/12/1973
Nationality: Indian
CONTACT
 Qatar (Work)
rajend045@gmail.com
 established procedures.
 (+974) 60033429
03/08/2023 – CURRENT Qatar
Food and Beverage Assistant Manager (Promoted) The
Outpost Al Barari Resort
Work closely with the General Manager to ensure smooth day-to-day
operations, provide exceptional customer service, and maintain high
standards of food quality and cleanliness. Showcasing vital role in leading
and motivating the team, while also managing various administrative tasks.
Training the staff, Maintaining the S.O.P.
Prepare management, variance, and financial reports on periodic basis.
Manage everyday operations, accounting and financial matters of F&B store.
Supervise employee activities to confirm to established standards and
policies.
Identify and rectify operational, financial and employee issues.
Coordinate with audit and business teams to ensure compliance with
Assist in recruitment, performance review, promotion, release, wages and
salary adjustments for employees. Ensure employees follow operational
practices, hygiene rules, and quality standards.
Manage F&B store operations to ensure excellent service in economic and
profitable manner.
Initiate the development methods for high quality food and drink
preparation process.
Respond quickly to customer complaints to ensure high quality customer
service and satisfaction.
Assist in ordering, purchasing and stocking F&B products.
23/05/2023 – 31/07/2023
Food and Beverage Coordinator
Ensured that the property is seen as being the principal innovator in the
market place. Answered the Food and Beverage complaints in a timely and
effective manner. Implemented and maintained training to provide high-
quality service.
Implemented opportunities for quality Team Building. Oversaw the selection
and appointment of new associates within the department.
Developed and executed creative menu ideas to enhance guest experience.
Coordinated food and beverage orders, inventory, and budgeting for large-
scale events.
Kept the track of food hygiene and safety procedure.
10/2018 – 11/2022 Sikkim, India
Unit Manager Summit Hotels and SPA 4*
Responsible for the efficient operation of all the departments.
Promoted marketing, followed by strategy, human resources, hotel
operations and finance.
Recruiting, training and supervising senior managers of the different
departments.
Managed budget with hand in hand with accounts department.
Maintained statistical and financial records.
Planned maintenance work.
Ensured compliance with health and safety legislation and licensing laws.
Ensured positive customer experiences by maintaining high-quality facilities
and remedying problems. Conducted rooms, kitchen, and grounds
inspections to make sure that they were all up to code. Created standards
surveys, and find acceptable solutions to problems that were raised.
Keep informed of local happenings and booked tours or recommend
activities to guests unfamiliar with the area. Coordinated functions or events
for our guests
Hire and fire staff, coordinated training for the staff.
Looked after product stocking, accounting, and marketing efforts at the
resort, monitor payroll, customer billing, and expense accounts also oversee
and approve marketing and sales campaigns,)
 12/2013 – 08/2015 Abu Dhabi, United Arab Emirates
Restaurant Manager Abu Dhabi City Golf Club
Coordinated daily with Front of the House and Back of the House restaurant operations.
Delivered superior service and maximize customer satisfaction.
Responded efficiently and accurately to customer complaints.
Regularly reviewed product quality and research new vendors.
Prepared, Organized and supervise shifts
Appraised staff performance and provide feedback to improve productivity.
Ensured compliance with sanitation and safety regulations.
Managed restaurant’s good image and suggest ways to improve it.
Controlled operational costs and identify measures to cut waste.
Created detailed reports on weekly, monthly and annual revenues and expenses
Promoted the brand in the local community through word-of-mouth and restaurant events
Recommended ways to reach a broader audience with discounts and social media ads.
Trained new and current employees on proper customer service practices
Implemented policies and protocols that maintained future restaurant operation.
Handled POS.
Inventory of the CCG on monthly basis.

2011 – 2013 Gangtok, India

Food and Beverage Manager Tamarind Hotel 3*

2009 – 2010 Dubai, United Arab Emirates

Food and Beverage Manager Ramee Guest Line Hotel 4*
Directly accountable to General Manager for elevation of the property's reputation.
Planned, directed and coordinated activities of an organization or department that serves food and beverages.
Investigated and resolved complaints regarding food quality, service, or accommodations.
Kept records required by government agencies regarding sanitation, and food subsidies when appropriate.
Maintained food, beverages and equipment inventories, and keep inventory records.
Organize and direct staff training programs, resolve personnel problems, hire new staff, and evaluate employee
performance in dining and lodging facilities.
Champion quality team building initiatives to foster a collaborative work environment.

08/2007 – 11/2009 Dubai, United Arab Emirates

Restaurant Manager(Promoted) Carlton Tower Hotel 4*

12/2006 – 07/2007 Dubai , United Arab Emirates

Senior Captain(Promoted) Carlton Tower Hotel, 4*

2004 – 2006 Dubai, United Arab Emirates

Room Service Captain(Promoted) Carlton Tower Hotel 4*

1995 – 2001 Kolkata, India

Service Steward cum Bar tender Taj Bengal 5*

2002 – 2004 Dubai, United Arab Emirates

Service Steward Carlton Tower Hotel 4*

DIGITAL SKILLS
Skype Microsoft Powerpoint Social Media Microsoft Excel Microsoft Word Facebook Outlook Zoom Insta
gram Microsoft Office

LANGUAGE SKILLS
MOTHER TONGUE(S): Nepali
Other language(s):
English

Listening C2
Spoken production C2
Reading C2
Spoken interaction C2
Writing C2

Hindi

Listening B2
Reading B2

Bengali

Listening B1
Reading A1
Spoken interaction B1

Basic Dzongkha

Listening A2
Spoken production A2
Reading A2
Spoken interaction A2

Basic Arabic

Listening A1
Spoken production A2
Spoken interaction A2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

EDUCATION AND TRAINING

1995 – 12/05/1996 Kolkata, India
Diploma in Food & Beverage Service Institute of Hotel Management, Catering Technology
and Applied Nutrition.

1996 – 1996 Kolkata, India

Diploma in Computer application,

2024 Qatar
HACCP Food safety level 3 Certified Infinity Quality Services, Qatar
Website www.iqs.com.qa Level in EQF EQF level 3

Higher secondary School St.Joseph's College, Darjeeling, India

REFERANCE: MR. YASHWANT NAIK +966550409866

Director of Operation, Accor Hotels