CAROLINE NYAMBURA NGOTHO

SALES ASSOCIATE/CASHIER.

EMAIl: carolinenyambura80@gmail.com

TEL: +97450705860

Diploma in Computer software, Computer networking 2011 St Kizito Institute of vocational

training. Certificate in Hospitality 2013 Secondary Certification 2010.

PROFILE
Enthusiastic sales driven professional with year’s rich hand on experience as a
Sales Associate. Strategic thinker with laser focus of sales attainment and excellent
customer service. Able to operate cash registers POS, Manage financial
transactions, Customer relation management and Stock control.
EDUCATION BACKGROUD
CERTIFICATES

❖ Computer Software skills and networking Management.

❖ Certificate in Customer service & Hospitality Management.
❖ High school education Certificate
❖ Primary Education certificate

WORK EXPERIENCE
VIRGIN MEGASTORE QATAR SEPTEMBER 2022-TILL DATE
AZADEA GROUP
POSTION: SALES ASSOCIATE/ CASHIER
DUTIES AND RESPONSIBILITIES

• Welcoming guests, building trust, giving them assistance to located products and ensure
they enjoy their shopping experience.
• Informing customers of new arrivals specials offers and ongoing promotion in the store.
• Effectively using up selling, cross selling and alternative suggestion techniques to ensure
customers satisfaction as I maximize sales
• Handling all mode of payment in cash tills and closing end of day reports.
• Merchandising of products and continuous replenishment in guidelines with store trends.
• Receiving new stock requisition and monitoring level of stock to ensure we have timely
orders
• Handling customers complaints and ensure they are resolving in guidelines with
company rules
• Ensuring all products have correct barcode price and security tags to minimize customer
complaints and theft cases.
 ALIF STORES QATAR March 2020 -May 2022
POSITION : SALES ASSOCIATE.
DUTIES AND RESPONSIBILITY

❖ Responsible for opening cash drawer and registering cash to start the business day.
❖ Receiving of shipment, requisition of new stock and put barcode price and security tags.
❖ Merchandising and continuous replenishment of toys products and ensuring their
easily accessible for customers.
❖ Taking customer call and handling their request and inquiry.
❖ Generating EOD report and other reports like exchange, refund to close the day.
❖ Documenting and submitting weekly report on daily sales, complain, suggestions and
recommendation from guest.

MASTIHA SHOP DOHA QATAR JUNE 2018 -NOV -2019

POSITION: RETAIL SALES ASSOCIATE

DUTIES AND RESPONSIBILITIES

❖ Responsible for welcoming customer offering them assistant to locate the products
and ensure their needs are answered in timely manner.
❖ Ensuring the display is neat and eye appealing to customers with company standards.
❖ Responsible for Upselling and Cross Selling of product to ensure we hit sales target.
❖ Providing customer with adequate information about the product and any sales
promotion available.
❖ Handling customer complaints and return in a professional way by determining the
cause.
❖ Check expiry dates of perishable good and barcode price.
❖ Processing all payment types with customers and maintain cash level in cash drawer.

BEVERLYHILLS POLOCLUB APRIL 2017-JUNE 2018

POSITION: SALES ASSOCIATE/CASHIER

DUTIES AND RESPONSIBILITIES

❖ Providing customer with adequate information about the brand up sell and
cross sell to meet sales target.
❖ Receiving shipment and doing efficient inventory stock count.
❖ Handling New launches and promotion and creating awareness to customers.
❖ Helping customers select appropriate outfit style that suit their needs.
❖ Ensuring the display is presentable, stocked, organized and replenished continuously.
❖ Discussing with guest and giving them advice on trending in fashion and
ensure their have optimal customer service.
JADE BOUTIQUE MARCH 2014 – APRIL 2016
POSITION: SALES ASSISTANT

DUTIES AND RESPONSIBILITIES

❖ Reliable on answering customer enquiries and passing them on to the
appropriate department and counter.
❖ Assisting and advising the customer by providing them detailed information
on the trend to ensure they find what they need.
❖ Addressing customer complain and return in a professional way.
❖ Notifying customers on available promotion discounts and up selling the
accessories to meet the required target.
❖ Processing the payment of total purchasing from customer either by cash or credit card
❖ Represent the company at trade exhibition events and demonstration of the products
OAK PLACE HOTEL OCTOBER 2013- JAN 2014
POSITION: CASHIER

DUTIES AND RESPONSIBILITIES

❖ Responsible to receive payment by check, cash and credit cards

❖ Count money in cash drawer at the begging of shift.
❖ Greeting customer entering the establishment.
❖ Calculate total payment received during the shift and the total sales.
❖ Recommending suitable suits for conference to the guest.
❖ Carrying out cleaning tasks such as tables and seat when preparing restaurant for
service.
❖ Recommending and describing the food on the menu to customers and serve them.

COASTECH LIMITED KENYA DEC 2012-MAY 2013

POSITION : SERVICE COORDINATOR
DUTIES AND RESPONSIBILITIES

❖ Responsible for Kenya Brewery Limited coolers in service and

maintenance in coast region.
❖ Responsible for alerting supervisor on any delay unrepaired cooler.
❖ Assignments of Mechanics on their location for work.
❖ Responsible for all email concerning the repaired cooler.
❖ Responsible of data logging in the company and sign of repaired cooler
❖ Carrying out administrative duties in copy, printing, binding photocopying
 PERSONAL SKILLS:

❖ Good team player with excellent organization and motivation skills.

❖ Ability to perform consistently under pressure and in a varied environment.
❖ Ability to arrive at clear decisions and implement them efficiently and effectively.
❖ Committed to achieving and maintaining the highest possible standards.
❖ Excellent oral and written communications skills.
❖ Ability to interact with all levels of an organization and customers.

INTEREST AND HOBBY:

❖ Researching, reading of national dailies & magazines with focus in business,

Fashion industry, travelling and socializing
PERSONAL DETAILS:

❖ Nationality: Kenya
❖ Date of Birth: 28 May ,1992
❖ Marital Status: Single
❖ Gender: Female
❖ Mobile +97450705860
❖ Language: English, Arabic, French.

REFERENCES:

Mr. Rami: Store Manager

Alif Stores
Tel:+97477839263
Email:elsmaily@alifstores.com

Mr. Shady Roukos:

Business development Manager
Mastiha Shop
Email:admin@mastiha.qa