Professional Documents
Culture Documents
10-1108_JPIF-01-2022-0005
10-1108_JPIF-01-2022-0005
https://www.emerald.com/insight/1463-578X.htm
Abstract
Purpose – Within the context of ESG (Environment, Social and Governance), environmental sustainability
has taken on increased global importance in recent years. Similarly, real estate investment managers in
developing their global real estate investment portfolios need a fuller understanding of the ESG and
environmental sustainability dimensions of these global real estate markets for more informed real estate
investment decisions. Using the JLL GRETI sustainability sub-index, this paper examines the environmental
sustainability transparency status of 99 global real estate markets over 2016–2020 and explores various
strategic issues regarding ESG and environmental sustainability; particularly the critical issues relating to
climate risk mitigation, climate resilience and zero-carbon. The current status of environmental sustainability
in these 99 real estate markets is assessed, with areas for “best practice” improvement identified to the benefit of
real estate investment managers; particularly the improvements needed in ESG to support real estate
investment in the emerging real estate markets.
Design/methodology/approach – The JLL GRETI sustainability sub-index is analysed to examine strategic
issues relating to environmental sustainability transparency. 99 real estate markets are assessed globally for a
range of critical ESG issues over 2016–2020. Differences between the developed and emerging real estate
markets are highlighted.
Findings – Considerable variation was seen in the ESG and environmental sustainability practices,
procedures and frameworks across these 99 real estate markets. This was particularly evident amongst the
emerging real estate markets. Compared to the other five dimensions for real estate market transparency,
environmental sustainability was seen to be well behind these other dimensions in most markets. Progress has
been made in recent years, but it has been slow and steady rather than at a dynamic level. Clearly, more is
needed globally to enhance the stature of environmental sustainability in the context of an increasing focus on
ESG and specifically on climate risk mitigation, climate resilience and zero-carbon in real estate investment.
Practical implications – With ESG and environmental sustainability taking on increased importance across
the international real estate markets, it is important that real estate fund managers have a full understanding of
the ESG and environmental sustainability status of these real estate markets where they may be considering
real estate investment opportunities; this includes both the developed and emerging real estate markets. This is
essential to ensure future capital raising for new funds, as well as supporting the global ESG agenda by the real
estate investment community. Specific strategies are also identified for emerging real estate markets to
improve their environmental sustainability practices and ESG status.
Originality/value – This is the first paper to use the JLL GRETI sustainability sub-index to assess the
environmental sustainability status of 99 real estate markets globally; providing strategic insights for real
estate investment managers as they develop their global real estate portfolios and more fully embrace the
challenges of ESG and environmental sustainability in the real estate space going forward. Specific strategies
are clearly identified for all markets to improve their environmental sustainability ratings to the benefit of both
global real estate investment and the broader communities.
Keywords Environmental sustainability, ESG, Real estate market transparency, International real estate
investment, JLL GRETI sustainability Sub-index, Climate risk mitigation
Paper type Research paper
Literature review
ESG and environmental sustainability
Much of the academic real estate research around ESG and environmental sustainability
have concerned critical real estate investment issues for institutional investors. This includes
JPIF the financial performance of green office buildings (e.g. Eichholtz et al., 2010, 2011; Newell
40,4 et al., 2014), the effectiveness of environmental certification (Fuerst et al., 2011a, b, c),
decarbonising frameworks (Hirsch et al., 2019), institutional investor requirements (Op’t Veld
and Vlasveld, 2014), sustainable real estate as a separate asset class (Greiger et al., 2016) and
the impact of sustainability on real estate investment (DeFrancesco and Levy, 2008). Overall,
this has seen a very positive body of evidence regarding the added-value of ESG in real estate
investment.
414 Specifically, at an individual property level, several important studies have also shown the
link between green office buildings and their financial performance across a range of real
estate performance metrics; further supporting the importance of ESG in real estate financial
performance. This includes Eichholtz et al. (2010, 2012), Gabe and Rehm (2014) and Newell
et al. (2014) in assessing the performance of green office buildings in the US and Australia.
While the earlier academic research into environmental sustainability and real estate has
been important in terms of validating environmental sustainability and real estate
performance, it has been at a very broad level and has not assessed critical real estate
issues in depth. More recent environmental sustainability and real estate research has added
significantly to the depth of this research around critical issues such as climate change risk
issues in real estate/valuation (e.g. Craddock et al., 2020; Warren-Myers and Craddock, 2022;
Warren-Myers et al., 2020 a, b), energy efficiency and the effectiveness of Energy
Performance Certificates (e.g. Fuerst et al., 2011a, b, c), decarbonisation frameworks/
strategies (e.g. Hirsch et al., 2019), separate asset class considerations (Geiger et al., 2016) and
environmental sustainability strategies by large real estate players (e.g. Op’t Veld and
Vlasveld, 2014). This academic research has been supplemented by high-quality industry
reports by leading real estate players into the practical delivery of best practice in ESG and
environmental sustainability in real estate (e.g. BNP Paribas Real Estate, 2019; GPIF, 2020;
GRESB, 2019; ULI and Heitman, 2019); often including incisive case studies in the real estate
space to highlight the importance of climate change risk management. More recently, IPF
(2020) has clearly demonstrated the importance of ESG in real estate investment decision-
making for real estate investors globally going forward.
The clear results from this body of knowledge regarding environmental sustainability are
the financial performance of sustainable commercial real estate, the increasing importance of
ESG and environmental sustainability and the importance of ESG issues in real estate
investment decision-making by real estate investors. This is particularly around the issues of
climate risk mitigation, climate resilience and zero-carbon strategies, as real estate investors
develop their domestic and global real estate portfolios to more fully embrace ESG issues.
regional and global coordinators at JLL to ensure objectivity and rigor in this screening
process. Based on these 210 questions, the six GRETI sub-indices are produced, as well as the
GRETI overall index. Cut-off points are used to define the boundaries for each transparency
category. The number of transparency measures has increased over the years, increasing
from 83 in 2012 to 139 in 2016 and to 186 in 2018; further seeing a more rigorous and relevant
framework to assessing real estate market transparency.
These transparency measures have improved considerably over time; both in terms of the
number of questions and the depth of questions. The breadth and depth of the information
used to assess this measure of real estate transparency sees the necessary critical ingredients
of real estate transparency incorporated into this benchmark measure of real estate market
transparency. This includes real estate market information, regulatory and legal information,
capital markets information, transaction information, institutional information and
sustainability information. This addresses a wide range of specific real estate risk issues
including those associated with agency and brokers, deducing title, taxation, lease disputes,
landlord and tenant law, and sustainability, which can be critical factors in less transparent
real estate markets. The JLL global real estate transparency index also covers both the
investor and occupier dimensions of transparency.
Importantly, real estate markets can improve their transparency level over time; e.g.
opaque to low transparency, semi-transparent to transparent, transparent to high
transparency. This is particularly relevant to the emerging markets as they improve their
level of real estate transparency and real estate market sophistication over time. The JLL
global real estate transparency index is used extensively by institutional investors (pension
funds, sovereign wealth funds, insurance companies), real estate funds (non-listed and listed)
and real estate advisory researchers to facilitate more informed strategic real estate
investment decision-making at a local, regional and global level, as well as in high-quality
advisory research to support clients.
The 2020 profile of the JLL global real estate transparency index is given in Table 2. Of the
99 markets, there is extensive coverage of developed markets (21) and emerging markets (78).
Regional splits are also provided for Asia–Pacific (17 markets), Europe (32 markets),
Americas (18 markets), Middle East/North Africa (MENA) (17 markets) and Sub-Saharan
Africa (15 markets). Some countries are not assessed; this includes parts of Africa and the
Middle East. Overall, the high transparency/transparent markets account for 33% of real
estate markets, with the semi-transparent/low transparency/opaque markets accounting for
67% of real estate markets. Many of the emerging real estate markets fit into these less
transparent real estate categories, and see major opportunities for these countries to improve
their real estate market processes and practices which will result in improving their GRETI
score in subsequent iterations of GRETI. This is discussed in a subsequent section of this
paper in terms of specific strategies for improving their GRETI sustainability score.
Total number of markets: 99
Environmental
Market maturity: Developed (21); emerging (78) sustainability
Regions: Americas (18); Europe (32); Asia–Pacific (17); Middle East/North Africa (17); Sub-Sahara Africa (15) in real estate
markets
Transparency levels
Levels # %
Table 3 presents the real estate markets classified as high transparency (10) and transparent
(23) in the 2020 JLL GRETI; largely reflecting the developed real estate markets in Europe,
Americas and Asia–Pacific. The UK is the most transparent real estate market, with the US
(#2), Australia (#3) and France (#4). Marginal differences are evident in these top end
markets, with the USA and Australia having previously been classified as the most
transparent markets in 2012 and 2004–2010 respectively. At an overall level, Europe is seen
High transparency: UK (1), US (2), Australia (3), France (4), Canada (5), New Zealand (6), Netherlands (7), Ireland
(8), Sweden (9), Germany (10)
Transparent: Switzerland (11), Finland (12), Belgium (13), Singapore (14), Hong Kong (15), Japan (16), Italy (17),
Denmark (18), Spain (19), Poland (20), Austria (21), Norway (22), Taiwan (23), South Africa (24), Czech Republic Table 3.
(25), Portugal (26), Hungary (27), Slovakia (28), Malaysia (29), South Korea (30), Luxembourg (31), China (32), Global real estate
Thailand (33) market transparency:
Source(s): Authors’ compilation from JLL (2020a); *: Countries are given in rank order for overall real estate selected
market transparency countries: 2020*
JPIF as the most transparent region, followed by Asia–Pacific, the Americas, Sub-Saharan Africa
40,4 and the Middle East/North Africa.
As such, the JLL global real estate transparency index is the global benchmark for real
estate transparency across these 99 real estate markets, including both developed and
emerging markets. Importantly, in this JLL GRETI, there is a sustainability sub-index metric
for all of these international real estate markets (99). In this research, the JLL GRETI
environmental sustainability sub-index is assessed for these 99 real estate markets over
418 2016–2020 to examine the issue of improving environmental sustainability across these
international real estate markets. Full details of this GRETI sustainability sub-index are
given in the following section. The strategic real estate investment decision-making
implications are also highlighted for these increasingly important global real estate
investment mandates.
Importantly, the JLL GREIT has undergone refinements with each two-yearly iteration;
this includes coverage of more countries, more questions and different weightings of the six
GRETI sub-factor indices. This sees a fuller global representation, greater scrutiny, as well as
more breadth and depth in the base questions that comprise the six GRETI sub-indices and
overall GRETI index. These changes reflect evolving market dynamics and changing
investment priorities; with the key changes over 2016–2020 given in Table 4. Whilst these
changes have occurred in the GRETI index construction over 2016–2020, GRETI still
provides a robust and consistent measure of real estate market transparency which is
reflective of the evolving real estate investment market priorities at a global level,
Sustainability is a good example, where the weighting for sustainability in the overall GRETI
index has increased in each iteration; from 0% in 2016 to 5% in 2018 to 10% in 2020; as well as
the number of sustainability questions having increased with each iteration. This reflects the
increased importance given to ESG in the real estate investment decision-making process in
more recent years. This increased weight given to sustainability was off-set by reduced
weights for the performance measurement, market fundamentals and regulatory and legal
sub-indices. The reduction in the number of countries is largely attributable to the removal of
market tiers (Tier 1, Tier 2, Tier 3) within certain emerging markets (e.g. China, India, Brazil,
Russia) as these markets have improved.
Methodology
For each of 2016, 2018 and 2020, each of the 99 countries to be assessed had a GRETI
sustainability sub-index score, based on market information and expert opinion using these
quantitative and qualitative questions; see GRETI sustainability sub-index section
previously. These country sustainability scores were over the range of 1.0–5.0, with lower
scores indicating superior sustainability practices and procedures. This enabled the
identification for the leading countries regarding environmental sustainability. Countries
were classified into the specific sustainability categories (e.g. high transparency, transparent
Developed markets
France (1), Australia (2), UK (3), US (4), Singapore (5), Canada (6), Sweden (7), Netherlands (8), Spain (9), Japan
(10), Denmark (11), Belgium (12), Ireland (13), Hong Kong (14), Germany (17)
Performance measurement
UK, US, Australia, France, Canada, Netherlands, Japan, New Zealand, Switzerland, Sweden
Market fundamentals
US, Netherlands, Australia, France, Canada, New Zealand, UK, Singapore, Hong Kong, Ireland
Governance of listed vehicles
US, Australia, New Zealand, UK, Ireland, Finland, Belgium, Switzerland, Canada, Germany
Regulatory and legal
UK, Canada, US, Denmark, Poland, Sweden, France, Australia, New Zealand, Japan
Transaction process
UK, France, New Zealand, Ireland, Belgium, Denmark, Australia, Canada, Spain, Czech Republic
Table 7. Sustainability
Comparison of top 10 France, Australia, UK, US, Singapore, Canada, Sweden, Netherlands, Spain, Japan, Denmark
countries in the six GRETI overall
GRETI transparency UK, US, Australia, France, Canada, New Zealand, Netherlands, Ireland, Sweden, Germany
sub-indices Source(s): Authors’ compilation from JLL (2020a)
The correlations between the sustainability sub-index and the other five sub-indices Environmental
varied over r 5 0.73 (governance of listed vehicles) to r 5 0.87 (performance measurement). sustainability
Further differences were highlighted for the developed real estate market correlations for
sustainability: ranging from r 5 0.39 (governance of listed vehicles) to r 5 0.70 (performance
in real estate
measurement). For the emerging real estate markets, these correlations with sustainability markets
ranged from r 5 0.57 (governance of listed vehicles) to r 5 0.72 (performance measurement).
The larger correlations for sustainability with the other sub-indices in the emerging real
estate markets reflect the growth that has been needed in all the transparency dimensions in 423
GRETI in recent years; particularly given the developed real estate markets often have a long
history of improved transparency with their sophisticated real estate investment vehicles,
whilst sustainability is a more recent priority.
Overall, these results for the JLL GRETI sustainability sub-index clearly indicate the
considerable room for improvement that is needed in sustainability practices, procedures and
frameworks across both the developed and emerging real estate markets to ensure that the
major real estate investment managers can make confident and informed decisions regarding
ESG practices as they develop their international real estate portfolios. This is in addition to
the broader community, government and business concerns over environmental
sustainability, where issues such as climate risk mitigation, climate resilience and zero-
carbon will take on critical importance in the near future.
Conclusion
ESG and in particular environmental sustainability have taken on increased importance at all
levels in recent years. This is particularly evident with real estate investment managers as
they establish global real estate portfolios and they seek detailed ESG knowledge concerning
specific real estate markets. Using the JLL GRETI sustainability sub-index, this paper has
assessed the environmental sustainability transparency for 99 international real estate
markets over 2016–2020. While considerable progress has been made in recent years, there
are clear regional differences in ESG practices, and environmental sustainability is lagging
behind the other five dimensions of real estate market transparency that are captured in the
JLL GRETI. This is particularly the case in the emerging real estate markets, which have been
an increasing focus of investment opportunities for real estate investment managers, as many
emerging markets are only now beginning their ESG journey. This has seen GRETI play a
major role for insights into this area of ESG and environmental sustainability at a global level,
with the GRETI sustainability sub-index playing a continuing role regarding changes in ESG
and environmental sustainability practices across these international real estate markets.
While international best practice in environmental sustainability is adopted by many real
estate investment managers throughout their global real estate portfolios, more needs to be
done in many real estate markets regarding ESG standards, frameworks, benchmarks and
procedures. This is particularly in the emerging markets. The flow-on effects from these
international real estate players into these local markets will be significant as a catalyst to
local market changes in ESG.
Going forward, increased focus will be given to climate risk mitigation, climate resilience
and zero-carbon issues in both the developed and emerging real estate markets. This is in
addition to the broader social dimensions of health and wellness within ESG for the
occupants of these real estate assets. Fortunately, many of the major real estate investment
managers are global leaders in delivering ESG and environmental sustainability across their
real estate portfolios and are already responding to these critical issues in ESG. This is Environmental
important to ensure ongoing support from real estate investors and for future capital raisings sustainability
for new real estate funds. With most investors now having a strong ESG agenda (e.g. pension
funds), this is an aspect that real estate investment managers cannot ignore or they run the
in real estate
risk of lack of institutional investor support in future capital raisings. markets
A key element of this increased importance of ESG is the further development of suitable
metrics that assess the fuller effective delivery of environmental sustainability across the real
estate portfolio; rather than just whether specific ESG procedures are used. This will see the 427
focus move from “doing ESG” to “doing ESG well” (IPF, 2020). The end result will be an
increased ongoing focus on the delivery of ESG and environmental sustainability in real
estate portfolios, as investors assess the real estate investment opportunities available
globally and the consistency of these markets with their ESG agendas.
With the real estate industry increasingly embracing ESG, this is highly likely to see major
progress in the future to the benefit of international real estate investors and local
communities, in both developed markets and emerging markets. This will also generate
future real estate research opportunities for researchers to assess the effectiveness of these
investment strategies, as well as in developing more suitable benchmarks and metrics for
assessing ESG; particularly in the S dimension regarding the social dimension of ESG.
Importantly, this paper has developed an environmental sustainability roadmap for many
countries to further develop their ESG frameworks, by identifying the necessary specific
strategies for leveraging off the lessons learnt in other developed real estate markets for more
effective ESG platforms and improved GRETI sustainability ratings; whilst still retained the
unique local market features. Whilst this ESG journey takes time, it is an essential agenda for
the real estate industry and communities in these real estate markets.
The release of the 2022 JLL GRETI and sustainability sub-index later in 2022 will be an
important update on the state of play of ESG and environmental sustainability at a global
level. This is particularly in the context of the high priority issues of climate risk mitigation,
climate resilience and zero-carbon strategies.
References
An, H., Cook, D. and Zumpano, L. (2011), “Corporate transparency and firm growth: evidence from real
estate investment trusts”, Real Estate Economics, Vol. 39 No. 3, pp. 429-454.
BNP Paribas Real Estate (2019), How Sustainable Investment Improves Real Estate Performance, BNP
Paribas Real Estate, Paris.
Chin, W., Dent, P. and Roberts, C. (2006), “An exploratory analysis of barriers to investment and
market maturity in Southeast Asian cities”, Journal of Real Estate Portfolio Management,
Vol. 12 No. 1, pp. 49-58.
Craddock, L., Warren-Myers, G. and Stringer, B. (2020), “Courts’ views on climate change inundation
risks for developments: Australian perspectives and considerations”, Journal of European Real
Estate Research, Vol. 13 No. 3, pp. 435-453.
De Francesco, A. and Levy, D. (2008), “The impact of sustainability on the investment environment”,
Journal of European Real Estate Research, Vol. 1 No. 1, pp. 72-87.
Eichholtz, P., Kok, N. and Quigley, J. (2010), “Doing well by doing good? Green office buildings”,
American Economic Review, Vol. 100 No. 5, pp. 2492-2509.
Eichholtz, P., Gugler, N. and Kok, N. (2011), “Transparency, integration and the cost of international
real estate investments”, Journal of Real Estate Finance and Economics, Vol. 43 No. 2,
pp. 152-173.
Eichholtz, P., Kok, N. and Yonder, E. (2012), “Portfolio greenness and the financial performance of
REITs”, Journal of International Money and Finance, Vol. 31 No. 7, pp. 1911-1929.
JPIF Farzanegan, M. and Fereidouni, H. (2014), “Does real estate transparency matter for foreign real estate
investments?”, International Journal of Strategic Property Management, Vol. 18 No. 3, pp. 317-331.
40,4
Fereidouni, H. and Masron, T. (2013), “Real estate market factors and foreign real estate investment”,
Journal of Economic Studies, Vol. 40 No. 4, pp. 448-468.
Fuerst, F. and McAllister, P. (2011a), “Eco-labelling in commercial office markets: do LEED and Energy
Star offices obtain multiple premiums?”, Ecological Economics, Vol. 70 No. 6, pp. 1220-1230.
428 Fuerst, F. and McAllister, P. (2011b), “Green noise or green value? Measuring the effects of
environmental certification on office values”, Real Estate Economics, Vol. 39 No. 1, pp. 45-69.
Fuerst, F. and McAllister, P. (2011c), “The impact of Energy Performance Certificates on the rental
and capital values of commercial property assets”, Energy Policy, Vol. 39 No. 10, pp. 6608-6614.
Gabe, J. and Rehm, M. (2014), “Do tenants pay energy efficiency rent premiums?”, Journal of Property
Investment and Finance, Vol. 32 No. 4, pp. 333-351.
Gieger, P., Cajias, M. and Fuerst, F. (2016), “A class of its own: the role of sustainable real estate in a
multi-asset portfolio”, Journal of Sustainable Real Estate, Vol. 8 No. 1, pp. 190-218.
GPIF (2020), 2020 GPIF Portfolio Climate Change Risk and Opportunity Analysis, GPIF, Tokyo.
GRESB (2019), Resilience and Real Estate, GRESB, Amsterdam.
Hirsch, J., Spanner, M. and Bienert, S. (2019), “The Carbon Risk Real Estate Monitor- developing a
framework for science-based decarbonising and reducing stranding risks within the
commercial real estate sector”, Journal of Sustainable Real Estate, Vol. 11 No. 1, pp. 174-190.
Investment Property Forum (2020), Benchmarking Real Estate Investment Performance: the Role of
ESG Factors, IPF, London.
IPE (2021a), Top 150 Real Estate Investment Managers, IPE, London.
IPE (2021b), Top 100 Real Estate Investors, IPE, London.
JLL (2020a), Global Real Estate Transparency Index 2020, JLL, Chicago, (and previous copies:
2012-2018).
JLL (2020b), City Momentum Index 2020, JLL, Chicago.
Ke, Q. and Sieracki, K. (2013), “Market maturity: China commercial real estate market”, Journal of
Property Investment and Finance, Vol. 33 No. 1, pp. 4-18.
Keogh, G. and D’Arcy, E. (1994), “Market maturity and property market behaviour: a European
comparison of mature and emergent markets”, Journal of Property Research, Vol. 11 No. 3,
pp. 215-235.
Keogh, G. and D’Arcy, E. (1999), “Property market efficiency: an institutional economics perspective”,
Urban Studies, Vol. 36 No. 13, pp. 2401-2414.
Lieser, K. and Groh, A. (2011), “The attractiveness of 66 countries for institutional real estate
investments”, Journal of Real Estate Portfolio Management, Vol. 17 No. 3, pp. 191-212.
Lieser, K. and Groh, A. (2014), “The determinants of international commercial real estate investment”,
Journal of Real Estate Finance and Economics, Vol. 48 No. 4, pp. 611-659.
Newell, G. (2008), “Assessing the linkages between economic competitiveness and property market
transparency”, Pacific Rim Property Research Journal, Vol. 14 No. 3, pp. 322-333.
Newell, G. (2016), “The changing real estate market transparency in the European real estate
markets”, Journal of Property Investment and Finance, Vol. 34 No. 4, pp. 407-420.
Newell, G., MacFarlane, J. and Walker, R. (2014), “Assessing energy rating premiums in the
performance of green office buildings in Australia”, Journal of Property Investment and Finance,
Vol. 32 No. 4, pp. 352-370.
Op’t Veld, H. and Vlasveld, M. (2014), “The effect of sustainability on retail values, rents and
investment performance: European evidence”, Journal of Sustainable Real Estate, Vol. 6 No. 1,
pp. 163-185.
Sadayuki, T., Harano, K. and Yamazaki, F. (2019), “Market transparency and international real estate Environmental
investment”, Journal of Property Investment and Finance, Vol. 37 No. 5, pp. 503-518.
sustainability
Urban Land Institute and Heitman (2019), Climate Risk and Real Estate Investment Decision-Making,
ULI and Heitman, Washington.
in real estate
Warren-Myers, G. and Craddock, L. (2022), “Physical and climate change-related risk identification in
markets
valuation practice: an Australian perspective”, Journal of Property Investment and Finance,
Vol. 40 No. 1, pp. 14-37.
429
Warren-Myers, G., Hurliman, A. and Bush, J. (2020a), “Barriers to climate change adaption in the
Australian property industry”, Journal of Property Investment and Finance, Vol. 38 No. 5,
pp. 449-462.
Warren-Myers, G., Hurliman, A. and Bush, J. (2020b), “Advancing capacity to adapt to climate change:
addressing information needs in the Australian property market”, Journal of European Real
Estate Research, Vol. 13 No. 3, pp. 321-335.
World Economic Forum (2021), The Global Risks Report 2021, WEF, Geneva.
Further reading
Brounen, D., Op’t Veld, H. and Raitio, V. (2007), “Transparency in the European non-listed real estate
funds market”, Journal of Real Estate Portfolio Management, Vol. 13 No. 2, pp. 107-118.
Warren-Myers, G. (2013), “Is the valuer the barrier to identifying the value of sustainability”, Journal
of Property Investment and Finance, Vol. 31 No. 4, pp. 345-359.
Corresponding author
Graeme Newell can be contacted at: g.newell@westernsydney.edu.au
For instructions on how to order reprints of this article, please visit our website:
www.emeraldgrouppublishing.com/licensing/reprints.htm
Or contact us for further details: permissions@emeraldinsight.com