SAURABH SINGH TEOTIA +91- 9810852932

| Strategic Planning & Leadership | Data Analysis | Business Analysis /

saurabh726@hotmail.com
Intelligence | Project Management |
https://www.linkedin.com/in/s
A seasoned Data Analysis & Management professional with specialization in in aurabh-singh-teotia-a088b8b6/
Business Analytics. Targeting leadership roles in Data Analysis & Reporting,
Process Excellence to drive strategic decision-making and enhance operational
efficiency across diverse geographies.

PROFILE SUMMARY
 Senior professional with a dynamic career of nearly 22 years in fformulating & implement the overarching data strategy,
aligning it with business objectives to drive growth and innovation, with a track record of managing 100+ reports across UK, US,
Australia & India to enhance systems and meet business needs.
 Expertise in managing & optimizing data operations, ensuring efficient data collection, storage, and retrieval processes
across the organization, fostering a culture of data-driven decision-making by providing insights & analytics to support
strategic initiatives and operational improvements.
 Proven success in developing & implementing automation strategies to streamline data collection, processing, and
reporting, ensuring efficiency and accuracy across all data-related activities.
 Rich experience in executing data migration projects, ensuring seamless transitions with minimal disruption to operations
while maintaining data integrity & security.
 Delivery Anchor with career success in delivering solutions that remedy core business issues and position the organization to
reach the next level of profitability through technology introduction.
 Track record of establishing cordial relationships with clients, stakeholders & technical teams for successfully executing
concurrent projects; skilled in delivering pre-sales support and driving process re-engineering & streamlining.
 Key people leader with proven capabilities in hiring & leading large teams, resolving operational issues and maintaining
deliverables as per the defined guidelines along with elevating service standards for operational excellence.

CORE COMPETENCIES
 Strategic Business Planning &  Client / Stakeholder Engagement  Team Building, Training & Development
Leadership
 Reporting and Dashboard  Data Mining, Analysis, & Cleansing  Subject Matter Expertise

 Business Analysis & Solutioning  Budgeting & Forecasting  Project Management & Delivery

SOFT SKILLS EDUCATION

Innovative in Thought & Solutions Diploma in Marketing from Jaganath Institute of
Strong Business Acumen Management Studies, Location in 2007
B.A. (Math & Economics) from Delhi College of Arts &
Strategic Thinker
Commerce, Location in 2002
Innovator
Planner TECHNICAL SKILLS
Visionary Python | Azure | Advance SAS | SQL | MS Office Suite | Excel Visual
Basic (VBA) | Davox | CMS Dialers | Minitab | CentreVu Supervisor
(CMS) | Total View | Real Time Adherence (RTA) | | ISERIES | DM9 |
PERSONAL DETAILS R2K |
Date of Birth: 28th July 1981
Languages Known: English & Hindi
Address: Rohini Sector-9, Delhi-110085

CAREER TIMELINE

Sept’02- Jan’06- Oct’07- Since

Jan’06 Oct’07 Jun’09 Jun’09
 REWARDS & RECOGNITION
 Conferred with:
o Gold Award at Midland Credit Management in 2022.
o Team of the Quarter Award of Q3, 2021
o Winner of Leadership Excellence Award in Sept’21 & May’21
o Leadership Excellence Award of Q4, 2013
o Impact award in Jun’16
 Recognized as “Microsoft Most Valued Professional in Excel” from Microsoft in 2009.

WORK EXPERIENCE
Since Jun’09: Midland Credit Management, Gurugram as AVP – Data Analysis
Growth Path:
Jun’09-Jun’12: ManagerJun’12-Mar’18: Senior ManagerSince Mar’18: AVP-Data Analysis

Key Result Areas:

Data Management & Analysis:
 Directing a team of 20+ members, overseeing data extraction, organization, and reporting for optimal utilization.
 Assessing reporting needs for global sites, helping define key metrics to measure business health.
 Directing operations teams to achieve benchmarks, defining metrics and maintaining software database systems.
 Creating dashboards for daily, weekly, and monthly process productivity monitoring.
 Developing databases to capture and store data for better analysis.
 Devising productivity plans and intraday reports from internal software data.
 Supervising the design of data structures for future use.
 Facilitating interval forecasting, scheduling, and staffing to reduce shrinkage and maximize productivity.
 Managing data-driven projects to further business interests.
 Aligning analytics with strategic business initiatives.
 Communicating data findings clearly and nurturing relations with stakeholders.
 Guiding the development cycle through data mining and analysis tools.
 Identifying process gaps and implementing new processes.
 Participating in design reviews and allocating functionality to system components.
 Simulating & deploying complex data, delivering comprehensive data strategy roadmaps.

Reporting & Documentation:

 Prepared system-generated reports, updated statutory compliance, and automated various departments.
 Created dialer performance reports, delivered projects to improve contact and penetration rates.
 Produced reports and documents to streamline systems and ensure profitability.
 Established data security standards and formulated the MIS budget per company guidelines.

People Management & Liaison:

 Mentored a team of 20 members, collaborated with Global Site Leaders to design dashboards.
 Optimized staff productivity by controlling AHT and ACW drivers in a voice environment.
 Worked with Management to devise budgets, allocate targets, and draft strategic plans.
 Led the UK Business Analytics Team, provided collection results and monitored MIS hiring & training.
 Acted as SPOC, enhanced customer satisfaction by resolving escalations and technical queries.

PREVIOUS EXPERIENCE
Oct’07-Jun’09: Honeywell International Pvt. Ltd., Gurugram as Assistant Manager

Jan’06-Oct’07: Vertex India Pvt. Ltd., Gurugram as Associate Manger/ Assistant Manager

Sept’02-Jan’06: IBM Daksh Pvt. Ltd., Gurugram as Senior Workforce Specialist