Mohamed Abdalkreem Abdalrahman

Cairo, Egypt
+201103446510 | mohamedabdalkreem680@gmail.com
 https://www.linkedin.com/in/mohamedabdalkreem

Objective

A dedicated and customer-oriented Call Centre Agent with a strong background in handling inbound and
outbound calls , Detail-oriented and highly organized professional seeking a position to leverage my
communication skills and experience in the customers service industry to provide exceptional service as a call
center Agent to effectively manage customers' subscriptions, renewals and satisfaction.

Experience

Alva Clean Energy 15/3/2024 - Present

Telesales
- Conducted outbound calls to prospective customers to promote and sell products or services.
- Demonstrated strong product knowledge and effectively communicated the value proposition to potential
clients.
- Consistently met and exceeded sales targets through effective relationship building and persuasive selling
techniques.
- Utilized CRM software to maintain accurate records of customer interactions and sales activities.
- Collaborated with the sales team to develop and implement strategies for maximizing sales opportunities.

Sudatel Telecom Group 1/11/2019 - 31/8/2020

Call Center Agent
Manage a high volume of calls, addressing customer inquiries and resolving issues effectively.
- Identified customer needs and provided appropriate solutions, contributing to high customer satisfaction rates.
communicate with customers , Identifying there needs and providing solutions to there issues depending on my
knowledge of the company's products and services beside following the company's Scripts ,procedures and
KPIs .
- Successfully upsold additional products and services, meeting and exceeding sales targets.
- Consistently followed the customer service script and company policies to ensure uniformity and quality
service delivery.
- Stayed well-informed about company policies and FAQs to provide accurate and timely information to
customers.

Education

Sudan University Of Science And Technology 2018

Management Information Systems
2.70

Skills

Excellent communication skills.

Problem solving.
Customer's Relationship Management.
Team player.
Familiar with all Microsoft office programs.
Tremendous fast learner.
Self motivator.
Resilience & Adaptability.
Strong negotiation and persuasion abilities.

Courses

Mckinsey’s Forward Program.

Training Of Trainers(TOT).
Marketing.
Languages

Arabic: Mother tongue.

English: Fluent.

Interests

Listening to meaningful podcasts.

Workout at Gym.
Reading.
Football.

Reference

Available upon request. -