Prepared by D.

Karkut Discussion Group Names: , ,

Meyer - Ch 2 - Discussion Questions

1. What does it
mean to say that
the
communication
process is
situated,
relational, and
transactional?

Follow-up: https://pumble.com/learn/communication/communication-models/

2. What are some newer communication technologies (consider: channel,

encoding/decoding)?

3. What are some barriers to effective listening? Discuss and add examples and
types:
 Physical/technical issues such as when … .
 Information overload such as when … .

Add:
 such as when … .
 such as when … .

4. Employers want professionalism in their employees’ communication. Give

an example of unprofessional communication you have experienced.

5. Communication has non-verbal components. List examples of how different

messages are sent (or perceived to be sent) through:

a. Eye contact
b. Gestures or body posture
c. Use of distance/proximity
d. Use of time
e. Paralanguage

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Prepared by D. Karkut Discussion Group Names: , ,

6. Non-verbals are not universal. Give an example of body language

miscommunication.

7. Label the items below as examples of business communication that are internal
(within an organization), external (to customers, shareholders, or media), or
both:

a.
Social media) - external
b.
E-mail - both
c.
Gossiping/chatting- internal
d.
Memo(randa)-external
e.
Newsletters-both
f.
Social Media-external
g.
Letters-both
h.
Meetings-internal
B)
8. Which of the items in the above question are formal and informal channels?

9. Give an example of:

a. Upward communication:
b. Downward communication:
c. Horizontal communication:

10. The members of the workplace are becoming increasingly (or is already) diverse.
a. What kinds of diversity can you expect?

b. This diversity comes with advantages and challenges. Name at least one
of each.

i.

ii.

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