CONTEXT, RISKS, OPPORTUNITIES AND OBJECTIVES

v1: 15/03/2018
External/ Applicable Key business area Issue Primary Risk and impact Existing control measures Risk after New mitigating actions / Opportunities (add to Risk after Linked to
Internal Standard affecting Interested initial action log) implemented further Objectives
issue organisation party(ies) Review of legislation through management meetings. Use controls (YES/NO)? controls (see objectives
Legislation, Legislative changes may affect current procedures Create a register of applicable legislation. Audit this worksheet)
Awareness of Directors / external advisors. Subscribe to trade bodies and companies
External ALL Regulation & and may result in additional costs. Risk of being MEDIUM every six months. Train key staff in applicable areas YES LOW 1
Compliance applicable legislation legislative bodies fined for non-compliance.
that keep business updated with legislative changes and best
(e.g. NEBOSH / IOSH)
practice recommendations.

Reassess, record and monitor hazards / risks /

OHSAS18001 Directors / Risk of workplace accidents leading to injury to Risk assessments in place6x7fxrxxxxxxxx for key
Internal Health and Safety Workplace Accidents MEDIUM controls associated with internal / external YES LOW 2 and 3
/ ISO45001 Employees staff, downtime and reputational damage activities activities

Complete financial investigation and credit checks prior to

Look to instigate milestone payment schedule on
Commercial / Significant impact on cash availability and long any new clients accepted. Ensure keep invoicing as regularly
External ISO9001 Bad Debtors Clients MEDIUM any large significant projects that could majorly NO 6
Financial term expenditure commitments as possible through projects and as soon as project
affect business continuity if unpaid
completion.

Contracts are signed apon acceptance of proposal to ensure

Commercial / Failure to meet Loss of clients and reputational damage, with Carry out more regular audits to ensure robust
External ISO9001 Clients both parties fully understand the obligations that they are MEDIUM NO 4, 5
Financial contractual obligations potentials loss of earnings paperwork in place in accordance with procedure.
committing to.

Suppliers go out of business or can't meet

Supplier Suppliers, Company has numerous suppliers in place for each Ensure suppliers are approved prior to purchasing
External ISO9001 Supply chain contract agreements leading to lack of supply of MEDIUM YES LOW n/a
Management subcontractors service. Approved list in place. *5d goods. Continual review of non-conformances
materials or services

Human error or incompetence leading to loss of Ensure that full investigation is managed into any failure of Act on any outcomes from Non-conformance
Internal ISO9001 Reputation Performance failure Clients MEDIUM YES LOW 4, 5, 8
clients and reputational damage resources or process through non-conformance process: process and communicate to all relevant personnel

Formal recording of succession plan within

Resource Lack of planning leads to loss of key personnel Most roles have identified succession planning with key
Internal ISO9001 Succession planning Employees MEDIUM company structure and initiate appraisal system to YES LOW 7
Management and skills vacuum processes / work instructions mapped out
capture staff expectations

Negative environmental incident leads to harm to Not many areas of service where exposed to environmental
Environmental Directors / Reassess, record and monitor risks / controls
External ISO14001 Environmental impact the environment, loss of reputation and potential incidents of major consequence. Have environmental policies LOW YES LOW 9
Management legislative bodies associated with environmental aspects
loss of clients. Risk of fines being imposed. and procedures for some operations.

RISK LEVEL IMPACT

LOW Minor disruption / inconvenience to operations
MEDIUM Potential impact on the operational performance of business
HIGH Significant impact on operations / Business operational goals can not be achieved
 MANAGEMENT SYSTEM OBJECTIVES - 2018

V1, 15/03/2018
Performance
No. Objective Area Source of data Target
2018
External complaints,
1 To meet legislative requirements ALL breaches, enforcement No breaches or fines 0
notices, fines
To minimise, reduce or eliminate Health & Safety -
Accident book. Incident
2 workplace accidents and injuries OHSAS18001 / No accidents or injuries 1
log
leading to lost time. ISO45001

Health & Safety -

Ensure all staff Health & Safety is Training matrix, 100% employee review
3 OHSAS18001 / 100%
monitored and kept up to date inductions, appraisals annually
ISO45001

To minimise the number of upheld Quality - Complaint forms / Action <2 upheld complaints
4 3
customer complaints ISO9001 Log recorded

To minimise, reduce or eliminate

Quality - Internal audits / Action <5 non-conformances
5 compliance errors relating to delivery of 4
ISO9001 Log identified
services

Quality - Maintain 90% of existing

6 Maintain existing client base Repeat business report 95%
ISO9001 clients

Reduce staff turnover - maximise Quality - Payroll, training matrix,

7 >90% employee retention 100%
current potential ISO9001 inductions, appraisals

To maintain and increase levels of Quality - Customer feedback 90% rate us as good or
8 91%
customer satisfaction ISO9001 forms excellent

Prevent pollution and adverse effects to

Environment - Internal / external audit. <5 non-conformances
9 the environment in line with 2
ISO14001 CAPA log identified
Environmental Action Plan
Performance vs
target

Achieved

Not achieved

Achieved

Not achieved

Achieved

Achieved

Achieved

Achieved

Achieved