Emotional Intelligence

Emotional Intelligence
• It is the ability to understand, use, and manage our
emotions.
• It the capacity to be aware of, control, and express one's
emotions, and to handle interpersonal relationships
judiciously and empathetically.
• It is sometimes called EQ or EI.
• Just as high IQ can predict top test scores, a high EQ
can predict success in social and emotional situations.
• It helps us build strong relationships, make good
decisions, and deal with difficult situations.
• EQ is that it’s part of being people-smart. In fact,
some studies show that EQ is more important
than IQ when it comes to doing well in school or
being successful at work
Emotional intelligence is a combination of
several different skills:
•Being aware of your emotions (Self - awareness)
• (“I feel grateful”, I feel frustrated”)

• Understanding how others feel and why (Empathy)

 Do you think we can manage
our emotional reactions/mood?
•Emotional Intelligence is something that
develops as we get older. If it didn’t, all
adults would act like kids, expressing their
emotions physically through stomping,
crying, hitting, yelling and losing control.
Emotions are also known as feelings
• Afraid: feeling fear and worry
• Angry: feeling mad with a person, act or idea
• Ashamed: feeling bad after doing wrong
• Confident: feeling able to do something
• Confused: feeling unable to think clear
• Depressed: feeling sad, blue, discourage and unhappy
• Embarassed: feeling worried about what others may
think
• Energetic: feeling full of energy
• Glad: feeling joy and pleasure
• Jealous: feeling upset when someone has something
that you would like to have or they get to do
something you wanted
• Lonely: feeling alone and that nobody cares
• Proud: feeling pleased for doing well
• Relaxed: feeling at ease and without worry, calm
• Stressed: feeling tense, tired, uneasy and
overwhelmed
Types of Response
Passive communication
•This is a form of communication in which
the person does not share his or her wants,
needs, desires, or opinions.
Aggressive communication
•This is a form of communication opposite on the
spectrum in which a person shares his/her
wants, needs, desires, or opinions at the
expense of someone else’s wants, needs,
desires, or opinions or right to be treated
humanely
 Assertive Communication
• This form of communication is characterized by honesty and a direct
approach.
• The assertive communication feel to forward.
• When we have been wronged by someone, it is hard for many of us
to speak up for ourselves. However, with practice, it becomes easier,
we are happier, and the people around us are usually relieved to learn
what it is we really want and need in a healthy fashion.
• It actually ends up putting others at ease because they know what to
expect. Give assertive communication a try next time you’re in a
situation in which you need to make your needs known. You might be
surprised!
Beliefs
Eyes
Posture