BeoSound 3

Type 2720 – 2722

Service Manual
English

German, French, Italian, Spanish, Danish, Dutch and Japanese versions

are available in the Retail System

This Service Manual must be returned with the

defective parts/back-up suitcase !
CONTENTS

How to service ......................................................................... 1.1

Handling ................................................................................... 1.2

Adjustments and repair tips ..................................................... 2.1

Disassembly ............................................................................. 3.1

Specification guidelines for service use ..................................... 4.1

Block diagram ........................................................................... 5.1

Wiring diagram ........................................................................ 5.2

Available parts ......................................................................... 6.1

 How to service 1.1

How to service

Delivery and setting-up

A back-up suitcase holds all necessary electrical modules for frontline
repair in e.g. the customer’s home.
Exterior parts must be brought with you separately, if they are to be
replaced in the customer’s home.

The static-protective field kit must always be used when the product is
disassembled or modules are being handled.

When the back-up suitcase and all other necessary part(s) have
arrived, the visit to the customer’s home can be arranged.

Installation and presetting

Only the FM stations in the area will be tuned in and stored. During
this process operate always with the antenna up for best reception.
The product has a display for easy setup and operation.
The product type number can be changed if necessary only by
replacing the FM tuner module, which is the reason for the EU, US
and JPN variant.
The product has three separate type numbers for covering all markets
due to mainly country approvals. The product includes a mains wire, a
mains adapter and a wall bracket.

The FM frequency coverage is determined on the type number of the

approval label. EU and US covers 87.5 - 108MHz and JPN 76 - 90MHz.
The Switch Mode Power Supply following the product has automatic
adaptation to mains voltage (100 - 240V AC) and frequency (50 or
60Hz). The FM tuning and the SD card playback can be used directly
via the close-up keyboard buttons.

Electronics
All service repairs will be on module level by means of using a back-up
suitcase. This means that it becomes very simple to perform service,
even in the customer’s home. This Service Manual, enclosed with the
back-up suitcase, will in simple english terms describe how to fault
find and how to handle the module exchange (for other languages
see the Retail System).

Mechanics
All Exterior parts as e.g. the keyboard panel can be changed on-site.
All surfaces can be cleaned with a mild detergent.
Internal parts are supplied as service kits, e.g. the loudspeaker.
Descriptions of where to e.g. grease are described in the Service
Manual.

Software
There is no PIN code protection in this product.
The application software for the product can be updated by placing
the hex-file from the Retail System on a SD-card (follow the
instructions in this Service Manual), or by replacing the µP PCB.

Fault Finding
As there is only three electrical modules in the product a faulty module
is easy to point out in most cases. The PCB's has been divided into the
functionalities: FM tuner, SD slot/Power supply and finally
microcomputer/display.
1.2 How to service

Set-up
FM stations must be programmed again after replacement of the
microcomputer module.

No special service programmes is available in the product or via the

Service Tool as the product has been kept very simple.

All repairs can be made with standard tools as torx screwdrivers and a
multimeter.

Handling

Static electricity

A static-protective field service kit must always be used when the

product is disassembled or modules are being handled.

Transport
Use the product cover 3375489 when transporting the radio!

Caution

Power Supply

Warning

Static electricity may destroy the product!

A static-protective field service kit must always be used when

replacement of the modules takes place.
 Adjustments 2.1

Adjustments

Adjustments described
Cut-off mode
Start test mode
Service mode displays
Read service counters
Read serial number
Read firmware version
Error codes
Entering firmware upgrade
To see the current firmware update

Keyboard buttons

The LED display on the front tells you the status of the system.

Cut-off mode

Remove charger.
Sequence to put the set in totally shutdown. Pre-state is Standby:
Press and hold ST.BY for 5 sec.
Restart the set by connecting it to the mains.

Start service mode

The product has to be in cut-off mode
Press and hold STOP
Insert charger
Keep holding STOP for 5 sec
Release STOP

Leave: press ST.BY, or unplug charger

2.2 Adjustments

Service mode displays

Press GO to reach the next information items in the following order:

The service mode begins with display of:

Firmware version (4 digits)
Serial number of the set (8 digits)
Battery charging count (4 digits)
Battery low cut-offs count (4 digits)
Antenna up/down movements count (8 digits)
After the last item, the ---- separator is displayed.
With next GO press the display sequence starts from the beginning.

Read service counters

Service counter Unit Comment
Battery charge 0-9999 times The number of battery charges
Battery low 0-9999 times The number of deep discharges
with cut-off
Antenna 0-65535 The number of antenna
times operations

Read serial number

8-digit serial number of the set. If the number equals to 0, the serial
number was either not written, or has been corrupted.

For example:
Serial number = 12345678.

Display:
1234
after 3 sec.
5678
after 6 sec.
1234
Etc.

For the antenna movements counter display the same principle is

used.

Read firmware version

This is the release code of the control firmware running in the
microcontroller of the set. The 4-digit code is defined as ywwd, where:

y = last digit of calendar year

ww = calendar week of the year
d = serial number of day in the week (1 = Monday)

For example:
Firmware version = 5381
th
specifies that it was released on Monday of 38 week in 2005.
 Adjustments 2.3

Entering firmware upgrade

1. Place the supplied .hex file on an empty SD card.

2. Rename the file to “a13.hex”.
3. Ensure that the set is in “cut-off” mode (remove the adapter and
press ST.BY for 5 seconds-message OFF on display. Wait for the
OFF message to disappear).
4. Insert the SD card.
5. Plug in the charger adapter.
6. The device starts updating (double beep both at start and end of
update, the procedure takes around 3 seconds).

To see the current Firmware version

1. Remove the charge adapter.

2. Ensure that the set is in “cut-off” mode (remove the adapter and
press ST.BY for 5 seconds-message OFF on display. Wait for the
OFF message to disappear).
3. Press and hold STOP.
4. Plug in the charge adapter.
5. Hold STOP until the current version is displayed (3 seconds).
6. To leave this mode press ST.BY.

Repair tip

NOTE!
Disconnect charger before disassembly.
 3.1 Disassembly

Replacement of bottom plate:

Remove screws to pull off bottom Replacement of Keyboard:

CN04

4x
TX10

3x
TX8

Use screwdriver to release snap-lock Remove keyboard *)

Remove screw to disconnect ground lead Gently remove keyboard panel

1x
TX10

Replacement of Module 2:

CN44

CN41

CN46

*) Insert the screwdriver in the rectangular hole and release the spring rod. To close the keyboard insert the screwdriver and move the
spring rod to its locked position.
 Disassembly 3.2

Replacement of battery: Remove chassis

1x
TX10

Remove battery Replacement of loudspeaker:

4x
TX10

Replacement of chassis: Cabinet with handle part:

Remove screws and handle holders Remove handle part

2x
TX10

Remove screws from chassis (+ ANT0) Replacement of display and module 3: *)

8x 4x
TX10 TX10

*) Remove the two screws of the frame display and then insert a screwdriver in the rectangular hole above the frame display. Push the
handle of the screwdriver towards the loudspeaker to unlock and remove the frame display. To remove module 3, the two remaining
screws have to be removed.
 3.3 Disassembly

CN06

Remove module 3

CN05

Replacement of module 1:

3x
TX8

Replacement of antenna:

Shift antenna unit to the left and lift it to remove.

 Specification guidelines for service use 4.1

SPECIFICATION GUIDELINES FOR SERVICE USE BeoSound 3

Type 2720 (EU)
Type 2721 (US)
Type 2722 (JP)

Tuner. FM section
FM range for 2720. 2721 87.5 – 108MHz
FM range for Type – 2722 76 – 90MHz
Usable sensitivity mono 15dBf
50dB quieting sensitivity mono 25dBf
50dB quieting sensitivity stereo 39dBf
Signal-to-noise ratio stereo 65dB
Frequency response stereo 20Hz to 15KHZ ±1dB
THD + noise ratio mono 0.5%
THD + noise ratio stereo 0.7%
Inter modulation distortion stereo 53dB
Alternate channel selectivity 57dB
Number of programs 99

Dimensions
W x H x D / Weight 13.5 x 42.2 x 9 cm (handle up) or
57 cm (antenna up) / 2.1 kg
Cabinet finish Aluminum anodized
Power consumption Typical 12.5 watts / stand-by 0.5 watts

Connections

Card reader Sun Disc (SD) or Multi Media Card

(MMC)

Headphones 3.6mm Jack, 15 – 32 ohm

1… left
2… right
3… GND

Power
W x H x D / Weight 58 x 38 x 123 mm / 0.3 kg
Input 100-240VAC / 47-63Hz / 1.5A
Output 15VDC / 1A

Input Output

Subject to change without notice

4.2
 Block diagram 5.1

Block diagram
5.2 Wiring diagram

Wiring diagram

65 - 80mm 90mm 370mm

CN02 CN06 CN05 CN41
1 Motor1 1 1 Motor1 1 1 Battery_Voltage 1
ANT_MOTOR 2 Motor2 2 2 Motor2 2 2 Battery_Temperature 2
3 GND 3 3 Stereo 3 3 Battery_Enable 3
4 Tuner_Data 4 4 Adapter_Enable 4
CN01
5 Tuner_Clock 5 5 Charger_Enable 5
6 Tuner_RW 6 6 Adapter_Detect 6
7 GND 7 7 Supply_Lock 7
TUNER
8 Tuner_GND 8 8 SD_Detect 8
15mm 9 Tuner_out_left 9 9 SD_CS 9
MODULE 1 10 Tuner_out_Right 10 10 Vsys 10
ANT1 1
11 GND 11 11 SD_Clk 11
70mm 12 8VT 12 12 GND 12
13 GND 13 13 SD_DO 13
ANT0 1 MCU
14 3.3VT 14 14 GND 14
15 SD_DI 15
MODULE 3 16 3.3V_STB 16
17 3.3V 17
18 3.3V_DISP 18
30mm 19 GND_DISP 19
1 Keyboard_YA 1 20 Amplifier_Shutdown 20
2 Keyboard_XA 2 21 Speaker_Amp_P 21
3 Keyboard_XB 3 22 Speaker_Amp_N 22
4 Keyboard_YB 4 23 Headphones_LIN 23
24 Headphones_GND 24
CN04
25 Headphones_RIN 25
KEYBOARD 26 Headphones_Detect 26

POWER
75mm
1 BATTERY_MINUS 1 MODULE 2
BATTERY 2 BATTERY_NTC 2
3 BATTERY_PLUS 3
CN44

1800mm 1500mm CN43

3 1 +15V 3
SMPS
2 2 GND 2
MAINS
MAINSPLUG 1
2
3
4
5
6
7
8
9
SD/MMC CARD
CN45

CN47
1 LOUDSPEAKER_PLUS 1
1 GND
2 LOUDSPEAKER_MINUS 2
150mm CN46
5.3
 !VAILABLE PARTS

!VAILABLE PARTS
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 Available parts 6.2

BeoSound 3 9001 3152184 Holder f/handle

9002 2777013 Handle
9003 3450173 Keyboard, incl pos. no. 9004
9004 2810037 Spring
9005 3430047 Cabinet
9006 3450172 Front
9007 2850010 Ring, distance
9008 3103141 Bottom, incl. pos. no. 9009
9009 3103139 Foot
9010 6780006 SD dummy card
9011 3160373 Chassis Rear
9012 8700083 Battery
9013 3450178 Wall holder
9014 6270482 Cable, tuner
9015 2854227 Antenna
9016 6270490 Cable AS tuner ESD ground
9017 6270483 Cable, power
9018 3450177 Frame display
9019 8053124 Chassis
9020 6270492 Cable AS Power ESD ground
9021 2938329 Rubber f/antenna
9022 3152826 Holder f/battery
9023 8480047 Loudspeaker
9024 6100245 Mains lead EU
6100328 Mains lead GB
6100040 Mains lead CHN
6100306 Mains lead US
6100247 Mains lead JP
6100248 Mains lead AUS
6100386 Mains lead KOR
9025 8040103 Adapter, 100 - 240VAC

1Module 8008016 PCB1, Tuner EU

8008014 PCB1, Tuner US
8008017 PCB1, Tuner JP

2Module 8008028 PCB2, Power & SD slot

3Module 8008024 PCB3, Display

Survey of screws etc. 1 2013037 Screw 3.5 x 12mm

2 2013039 Screw 2.5 x 8mm
3 2013040 Screw 3.0 x 10mm

Parts not shown 3395270 Back-up suitcase

3375489 Product cover

Packing 3392882 Packing, complete

Available documentation See Retail Ordering System

Only for products produced in 2006

Available parts 8008030 PCB MCC

6270638 Cable FCC adapter
2576121 Distence piece
2013042 Screw f/battery

Bang & Olufsen
DK-7600 Struer
Denmark

Phone +45 96 84 11 22*

Fax +45 97 85 39 11

3538031 03-06 B