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SITXMGT004 Student Assessment Tasks
SITXMGT004 Student Assessment Tasks
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
Introduction 5
Assessment for this unit 6
Assessment Task 1: Knowledge questions 7
Information for students 7
Questions 8
Assessment Task 1: Checklist 12
Assessment Task 2: Project 13
Information for students 13
Activities 14
Assessment Task 2: Checklist 24
Final results record 29
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
Have you read the assessment requirements for this unit? Yes No
Do you understand the requirements of the assessments for this unit? Yes No
Do you agree to the way in which you are being assessed? Yes No
Student name
Student ID number
Student signature
Date
Assessor name
Assessor signature
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
Student declaration
To be filled out and submitted with assessment responses.
I declare that this task is all my own work and I have not cheated or plagiarised the work or
colluded with any other student(s).
I understand that if I am found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me.
I have correctly referenced all resources and reference texts throughout these assessment
tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Feedback
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
Assessment Task 1: Knowledge questions – You must answer all questions correctly.
Assessment Task 2: Project – You must work through a range of activities to complete a
project.
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
review the advice to students regarding answering knowledge questions in the Hospitality
Works Student User Guide
comply with the due date for assessment which your assessor will provide
i Assessment information
Information about how you should complete this assessment can be found in Appendix A of the
Hospitality Works Student User Guide. Refer to the appendix for information on:
Note: You must complete and submit an assessment cover sheet with your work. A template is
provided in Appendix B of the Student User Guide. However, if your RTO has provided you with
an assessment cover sheet, please ensure that you use that.
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
1. List three methods that are used to organise and plan work operations.
4. Briefly describe how the following procedures and systems to support work operations.
Administration
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
Human resources
Service standards
Technology
Work practices
6. List three ways quality assurance can be managed and implemented in the workplace.
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
Relationship between
operational efficiency
and financial
sustainability
Minimising waste
Social responsibilities
8. Explain a time management system and describe how it can assist in planning and organising
work operations.
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
11. Complete the following table with how you would ensure that you comply with industrial and
legislation requirements.
Industrial awards to
hours and conditions of
work
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Assessor signature:
Assessor name:
Date:
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
plan and organise workflow for a team operation or activity that takes into account at least
six of the following contingencies:
monitor and respond to team-based operational and service issues during the above
operation or activity
complete each of the following organisational records for the above operation or activity:
Instructions for how you will complete these requirements are included below.
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
Successful completion of this unit requires that you demonstrate your skills and
knowledge by overseeing and monitoring the quality of day-to-day work. It is
important that you provide evidence that you have done this.
We have provided you with a Student Logbook to help you.
It is likely that this unit will be assessed side-by-side with another unit in your
course, or else it will be completed directly after a practical unit, such as a cooking
unit. Your assessor will advise you if you will be co-assessed with other units. It
may also be completed in a workplace environment if this is the way your course
has been structured – you can speak to your assessor for more details directly.
Assessment will take place in the training kitchen attached to your RTO, or
simulated hospitality environment where you will complete other hospitality related
tasks, or in the live environment if you are completing this as part of a workplace-
based course. You will assume you are the team or shift leader for this
assessment. If you are in the classroom, you will be working with your classmates
as team members. You will all have the opportunity to act as the team leader at
certain points, and you will act as team members for other students’ assessments.
If you are in a work environment, then you will know your colleagues and, in your
reflections, you will reflect back as if you were the manager and you had the
opportunity to make improvements and changes.
Below is a guide to the skills and knowledge you must demonstrate when you are
assigned as the team leader. We have provided a number of documents to assist
you and you will find these in your Student Logbook.
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
Innovation
Sustainability
Problem Solving
Contingency Planning
Organisational Records.
You will need to complete each section of your logbook as you work through the
activity steps below.
Read through this assessment and each activity step before you get started
and make sure you understand what you need to do. If you are unsure, speak
to your assessor and/or supervisor.
Stay up to date!
Stay in touch with your assessor. Ask questions, raise issues, check in,
communicate.
You are required to review the business, kitchen or service area and look for an
efficiency gain or service level improvement. Reflect on the assessment tasks you
have just completed for the unit previous to this one, or if you are being co-
assessed, think about this when you are completing the activities of the other unit’s
assessment.
Research emerging trends and sustainable practices that the business could use
that relate to the operational functions you have recently performed.
Start working on Section A of your Student Logbook in a reflective manner. Be sure
to answer all of the questions properly and provide relevant examples when asked.
Have your supervisor or assessor endorse your evidence.
3. Innovation.
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
Look for a situation where you have, or can, respond to an opportunity to improve
the sustainability of an operation. You will report on what the operation was, how
you improved it and what the sustainability benefits were.
Start working on Section C of your Student Logbook in a reflective manner. Be sure
to answer all of the questions properly and provide relevant examples when asked.
Have your supervisor or assessor endorse your evidence.
5. Conduct a meeting.
Form a small group with two other team members – these will be your classmates
who are also working on the same project.
Your meeting will last for 45 minutes. You will each have 15 minutes to take turns
being the team leader for one of the sections above:
Innovation
Sustainability
As the team leader you will demonstrate how you can lead colleagues in thinking
up new ways of doing things, but you are also a student, asking your student
colleagues for new ideas and how they can be translated into actions. They would
have also researched and reflected on emerging trends and sustainable practices
that could be used to improve workplace operations. Your team members will all
most probably have a favourite café or noticed ideas that they liked whilst being
customers. Bring this out at the meeting, getting them to look at their own
motivations as to what they enjoy, and look at how this could be used to motivate
others, as well as their experiences of events (music or social activities) that
assisted in increasing interest and support of their favourite eatery.
Even though you may think that you know what the business or work area should
do, being a leader in this meeting means that you are responsible for engaging and
motivating the other meeting participants, leading them in collaboration.
Discuss (and record) the ideas the participants give, asking the others for input,
looking at it practically, working out what preparation would be necessary, material,
personnel, whatever is relevant to carrying the idea to realisation.
While encouraging the team members to find and develop ideas, you are expected
to:
show support for, and commitment to, the work area’s goals (e.g. customer
service timelines or benchmarks of the kitchen)
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
During the meeting, you are required to demonstrate effective communication skills
including:
At the end of the meeting, you will need to action at least one of the ideas to make
improvements, or if you have made improvements already as you are being co-
assessed then you can reflect on this and discuss what you did do.
Complete Sections A, B and C of your Student Logbook.
Complete Section D of your Student Logbook and include the planning documents
you completed as part of a previous assessment as supporting evidence.
Look for a situation where you monitored team and individual performance against
agreed goals and objectives. (Hint: The workflow planning that you completed
above may fulfill this requirement).
You will report on the strategies that you used to monitor performance, the
information that you shared, the collaboration that you undertook and feedback that
you provided. This will also include a coaching session you need to conduct based
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
8. Problem solving.
Think about, or look for, a situation where you have had to identify and analyse a
workplace problem from an operational and a customer service perspective.
Perhaps meals have been held up, did not meet special requirements or did not
meet quality standards.
You will report on the short-term actions that you put in place to resolve the
immediate issue. You will also report on the longer-term strategies that you initiated
to ensure that the problem did not recur. How did you work with your colleagues?
How did you monitor the success of the solution?
Complete Section F of your Student Logbook and include the planning documents
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
You are to report on the potential impacts if the issues occurred and a contingency
plan that could be used to minimise or remove the impact.
You also need to consider using team members to participate in solutions and how
you include them as well as monitoring of the contingencies.
Complete Section G in your Student Logbook.
Select a service period that you were the team leader for and complete a
performance report and a staff record. You will base this off your classmates who
acted as team members.
You will report on the goals for the service, level of achievement at the end of
service and any comments such as incidents, areas for improvements, if staff
required extra training.
You will also report on each staff member and their set goals, level of achievement
at the end of service and any comments.
Finalise your Student Logbook. Ensure that all documents are clear and complete.
It should include the following completed documents:
Section B: Innovation
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
Completed
Did the student provide a sufficient successfully?
and completed logbook that
covers all of the following? Yes No Comments
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
use non-verbal
communication to assist with
understanding
respond to questions as
required
use non-verbal
communication to assist with
understanding
respond to questions as
required
Assessor signature:
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
Date:
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592
Assessor name:
Date:
Qualification name:
Result
Feedback
I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.
RADIX EDUCATION PTY. LTD. T/A CANBERRA INSTITUTE OF EDUCATION AND TECHNOLOGY
Ground Floor 15 Barry Drive, Turner ACT 2612 | CRICOS Provider Code: 03835K | RTO Code: 45592