Adjust JD , JS

Slide Title: Job Description for [Job Title]

1. Job Title and Department

○ Clearly state the job title and the department or team it belongs to.
○ Example: "Marketing Manager – Marketing Department"
2. Job Summary
○ Provide a brief overview of the role in 1-2 sentences.
○ Example: "Responsible for overseeing the development and execution of
marketing campaigns to increase brand awareness and drive sales."
3. Key Responsibilities
○ List 3-5 primary duties and responsibilities.
○ Use bullet points for clarity.
○ Example:
■ Develop and implement marketing strategies.
■ Manage social media channels and content creation.
■ Analyze market trends and adjust strategies accordingly.
4. Qualifications
○ Summarize the necessary educational background, certifications, and
experience.
○ Example:
■ Bachelor’s degree in Marketing or related field.
■ Minimum of 3 years of experience in marketing management.
5. Skills and Competencies
○ Highlight the key skills required for the role.
○ Example:
■ Excellent communication and interpersonal skills.
■ Proficiency in digital marketing tools and platforms.
6. Work Environment
○ Briefly describe the working conditions, location, and any special
requirements.
○ Example: "Hybrid work environment with flexible hours. Office located
in downtown."

Note : if there is no info→ write N/ A

Slide 2: Job Specification for [Job Title]

1. Slide Title: Job Specification for [Job Title]
2. Qualifications
○ Educational background, certifications, and specific training required.
○ Example:
■ Bachelor’s degree in Marketing or related field.
■ Certifications in Digital Marketing are a plus.
3. Experience
○ The amount and type of previous work experience needed.
○ Example:
■ Minimum of 3 years of experience in marketing management.
■ Proven track record of successful marketing campaigns.
4. Skills and Competencies
○ Key technical and soft skills necessary for the job.
○ Example:
■ Excellent communication and interpersonal skills.
■ Proficiency in digital marketing tools and platforms.
■ Strong analytical and project management skills.
5. Personal Attributes
○ Characteristics and attributes that are important for the role.
○ Example:
■ Creative thinker with attention to detail.
■ Ability to work under pressure and meet deadlines.

Intro: who is he/she- position

- Complaint- customer service
- Training
Present the methods to collect data
+ Interview:Questions- short answers
O-P-I
JD and JS
Conclusion
 Input( raw materials, equipment, people)←— Process(activity- what tasks are
required)←— Output ( product/service , how measured from customer )
Phan tich O P I ( để tìm ra cách hiệu chỉnh)
Slides:
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JOB ANALYSIS FOR A POSITION(JD)

I. Brief Introduce the department where the employee is working

- Job title:
- Where:
- Summary the department:
II. Present method of collecting the data.
- Interview:
1. Daily Tasks:
a. What are the key responsibilities of a shift supervisor on a daily basis?(P)

The main responsibility of a shift supervisor is to supervise the store operations during his/her
shift according to the company's standards. Shift supervisor will be responsible for staff
management, customer service, product quality, and raw materials. At the same time, shift
supervisors will flexibly handle situations that occur in the store to be able to bring the best
experience to customers.

b. How do you prioritize tasks during busy periods?(P)

During peak times, shift supervisors have to be responsible for allocating work to employees
to ensure tasks are completed on time. Prioritizing order completion so that customers do not
have to wait too long to provide the best customer experience.

2. Team Management:
a. How many team members does a shift supervisor typically manage per
shift?(I)

How many team members are managed will depend on the business situation of the store. On
weekdays, the shift manager will manage about 2 people. Especially during peak times such
as noon and weekends, they will manage about 3 people to bring the best service to
customers.

b. What is the process for training new staff?(p)

When training a new staff, the shift supervisor will closely follow the company's training
process to ensure standards of operation, product quality, and customer service attitude. At
the same time, monitor the training progress of new staff to promptly supplement, guide and
support when necessary.

3. Customer Service:
a. How do you solve customer complaints and reduce customer
dissatisfaction?(O)

The first thing when receiving feedback from customers is that the store must
apologize. Then, the shift supervisor must find out the cause of the problem
from both sides, present the problem to the manager and discuss together to
come up with the best solution.

b. What standards are in place for customer service and how are they
enforced?
4. Operational Duties:
a. What specific duties are expected in terms of inventory management?(P)
- Follow the FIFO rule
- Ensure adequate inventory for store operations
- Daily check the quantity and quality of items
b. How do you handle opening and closing procedures?(O)
- When opening shifts, the shift supervisor has to check and prepare raw materials to
ensure that high quality products are delivered to customers. At the same time, check
 the cleanliness of the store to ensure that customers will have a comfortable
experience with the space that the store provides.
-

JS

Skills and Qualifications

5. Required Skills:
a. What key skills are essential for a shift supervisor in this café?
- Leadership and team management skill
- Customer service skills
- Problem-solving and decision-making skills
- Operational expertise
- Time management and multitasking skills
- Training and mentoring skills
b. Are there any specific certifications or training required?
- Shift supervisors need to participate in company training courses to improve their
professional abilities.
6. Experience:
a. What type of previous experience is ideal for this role?
-
b. Can you describe a successful shift supervisor in your café?
7. Performance Evaluation:
a. How is the performance of a shift supervisor evaluated?
- The performance of a shift supervisor in a cafe environment is evaluated by their
ability to delegate tasks to employees, maintaining a positive and collaborative work
environment. At the same time, it is also evaluated by how to handle situations that
occur during operations, maintaining customer satisfaction levels through customer
service.
b. Are there opportunities for advancement within the company?
- Hard work and willingness to learn will help shift supervisors have many
opportunities for advancement in the future. If a shift supervisor has the ability to
manage and improve store performance, they may be considered for promotion to a
store manager position. In addition, with experience in training and developing
employees, helping them improve their skills, shift supervisors can be promoted to the
position of training and development manager of the chain store.

Benefits:

Why did you choose that company, what did it bring to you?
 During my time working at the company, I have learned many skills in the coffee
industry, management and situation handling skills. In addition, I also receive
additional benefits from the company such as meal allowance, attendance, sales
bonus, Tet bonus, a cup of Koi Thé milk tea every day and also enjoy a clear
promotion process in the future.

Add thêm câu hỏi cho hợp lý

What benefits do you receive in the company that can retain you?

III. Present workflow analysis of the department (O -P-I )

1. Workflow of Shift Supervisor

- Opening Producers: check inventory level, restock as needed
- Assigning Tasks:
- Customer Service
- Quality Control:
 -Training and Development
-Administrative Tasks: Complete paperwork, such as shift reports and inventory
counts, accurately and in a timely manner.
- Closing Producers: cleaning the store, restocking inventory, and shutting
down equipment
- Emergency Response: handle emergencies or unexpected situations, such as
equipment malfunctions or customer incidents
2. O-P-I analysis:
- What are the key responsibilities of a shift supervisor on a daily basis?(P)
- How do you prioritise tasks during busy periods?(P)
- How many team members does a shift supervisor typically manage per
shift?(I)
- What is the process for training new staff?(p)
- How do you handle customer complaints and ensure customer
satisfaction?(O)
- What specific duties are expected in terms of inventory management?(P)
- How do you handle opening and closing procedures?(O)
-

Reference

- https://www.google.com/search?q=tuye%E1%BB%83n+d%E1%BB%A5ng+shift+su
pervisor&rlz=1C1CHBF_enVN941VN941&oq=tuye%E1%BB%83n+d%E1%BB%A
5ng+shift+su&gs_lcrp=EgZjaHJvbWUqCQgBECEYChigATIGCAAQRRg5MgkIAR
AhGAoYoAEyCQgCECEYChigAdIBCTkxNjE2ajBqNKgCALACAQ&sourceid=chr
ome&ie=UTF-8&ibp=htl;jobs&sa=X&ved=2ahUKEwjJ-PuUysmGAxUIslYBHbJwN
iMQudcGKAF6BAgQECg#htivrt=jobs&htidocid=mgKE1to45uxF4PcaAAAAAA%3
D%3D&fpstate=tldetail
- https://careerviet.vn/vi/tim-viec-lam/shift-supervisor-for-restaurant-dist-7-hcmc.35C0
1B53.html
- https://www.google.com/search?q=tuye%E1%BB%83n%20d%E1%BB%A5ng%20sh
ift%20supervisor&rlz=1C1CHBF_enVN941VN941&oq=tuye%E1%BB%83n%20d%
E1%BB%A5ng%20shift%20su&gs_lcrp=EgZjaHJvbWUqCQgBECEYChigATIGCA
AQRRg5MgkIARAhGAoYoAEyCQgCECEYChigAdIBCTkxNjE2ajBqNKgCALAC
AQ&sourceid=chrome&ie=UTF-8&ibp=htl%3Bjobs&sa=X&ved=2ahUKEwjJ-PuUy
smGAxUIslYBHbJwNiMQudcGKAF6BAgQECg&fbclid=IwZXh0bgNhZW0CMTA
AAR2BoJVwAJlgwXNPm2LvPuNTUt9MW3jZwat6xacSmQ2zoMrziYxKxs1GUlk_
aem_AbK8lEXcerDZt8IUAKdvUMMMGD-wxDUtRr5UDn_vMOnnwa-OHdGlqSq
 Zh-RBM9fSHD-cVjaBpwGY_44EjreufENs#htivrt=jobs&htidocid=mgKE1to45uxF4
PcaAAAAAA%3D%3D&fpstate=tldetail

KOi the JD, JS tham khao

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 KOI CAFE
Job Description

Job title: Shift Supervisor

Work Location: 120 Pasteur, District 1

Reports to: Store manager

■ Full-time
□ Part-time

General description of job

The main responsibility of a shift supervisor is to supervise the store operations during the shift according
to the company's standards. The shift supervisor will be responsible for staff management, customer
service, product quality, and raw materials. At the same time, shift supervisors will flexibly handle
situations that occur in the store to be able to bring the best experience to customers.

Duties and Responsibilities

1. Essential duties: Maintain stock

Taks: Check and ensure adequate inventory for store operations for everyday, and fill enough items
before opening shift according to the FIFO rule. Besides, supervisors need to follow the quality
and quantity of inventory to avoid expiration and shortage of goods.

2. Essential duties: Customer Care and Resolution

Task: Resolve customer complaints and unexpected situations that occur during the shift effectively
to ensure their satisfaction with the product or service provided. This includes promptly resolving
issues raised by customers, empathizing with their concerns, investigating the root cause of the
problem, and providing appropriate solutions or compensation where necessary.

3. Essential duties: Schedule and monitor shifts

Task: maintaining regular and consistent attendance, ensuring that all team members adhere to
their scheduled shifts promptly and reliably. Supervise baristas throughout their shifts to ensure
productivity, and assign work schedules to each individual, then is the cleaning duty at the end of
each shift.

4. Essential duties: Training staff.

Task: Training new employees includes introducing them to store policies and culture, followed by
job-specific skills training as well as monitoring, evaluation, and feedback from experienced staff
continuously to track progress and promptly address any gaps in staff’s working.
 KOI CAFE
Job Specification

Job title: Shift Supervisor

Work Location: 120 Pasteur, District 1

■ Full-time
□ Part-time

Knowledge

● Knowledge of cafe operations

● Knowledge of the cafe's menu
● Knowledge of using equipment and how to make caffe

Skills

● Leadership and team management skill

● Problem-solving and decision-making skills
● Time management and multitasking skills
● Training and mentoring skills

Ability

● Ability to make quick and accurate decisions

● Ability to work under pressure
● Ability to delegate and organize tasks

Other characteristics: N/A