ScribeEMR Systems is a technology-enabled remote live medical scribing and medical

coding company dedicated to improving the quality of physician documentation,

physician-patient relationships, and achieving all the above while saving the time
burden of the physician spent working with the EMR. We have a unique 'Start-Up' work
environment, which allows for rapid and unlimited professional growth. Our head office
is based out of Boston, MA, USA. We have 4 offices in India: Bengaluru, Coimbatore,
Mohali and Hyderabad. Learn more about us at https://www.scribeemr.in/

1. Official name of the designation: Quality Coach

2. Reporting location: Bengaluru or Mohali or Coimbatore or Hyderabad

3. Work location: Office-based or home-based working

4. Work timings: US dayshift i.e., Indian night shift

5. Qualifications and skillsets needed:

a. BDS/BPharma/BAMS/BHMS/BSc. Nursing/BSc with minimum 4 years of
experience in medical scribing and should have worked as a training specialist or
a quality specialist.
b. Should have worked for multiple providers, on different specialties and electronic
medical records (EMRs).
c. Should have basic knowledge of medical coding
d. Should be able to run remedial training programs and provide effective coaching
to scribes.
e. Prior experience in interacting with US client’s compulsory.
f. Excellent verbal and written skills needed.
g. Competency in Microsoft Word, PowerPoint, and Excel.
h. Capability to work independently and in collaboration with others to complete
work and meet the requirements of the client
i. Flexible to work in any shifts. Working in extensive shifts is required to meet
client’s expectation.

6. Essential Duties and Responsibilities

a. Identify service quality gaps, recommend corrective measures, and handle
performance improvement management. Conduct regular quality checks and
share quality scores on a regular basis. Provide a written/subjective

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 comment/feedback to be shared with scribes.
b. Capture and document "communication" aspect of quality. Example:
Provider noticed longer duration of dead air after calling scribe name twice,
slow response, etc. Provider struggles to understand scribe question or
statement. Scribe having hard time understanding provider’s questions,
asking provider to repeat same thing repeatedly.
c. Compiles grading data and prepares regular and ad hoc reports and
presentations. Distributes project reports and documents as directed.
d. Tracks and reports on performance improvement status and progress.
Identify and resolve obstacles to ensure that the performance improvement
plan is on track with determined timelines. Acts as a liaison and resource for
multidisciplinary team members.
e. Engage and evoke response from clients to receive feedback about quality of
service provided. Communicates to client groups and stakeholders and
responds to requests for data and information.
f. Schedules and coordinates project team meetings. Prepares agenda,
materials, presentations, and necessary equipment. Records and distributes
minutes or notes and follow up actions. Follows up with team members to
ensure actions are completed according to the timeline.

7. Infrastructure requirement for applicants opting for home-based employment:

a. A silent area to work with ergonomic chair and table.
b. A dedicated computer exclusively for work (preferably laptop as it will have its
own battery too) and additional monitor for dual display. Dual monitors is a must.
Please be aware that we will be installing DLP software which will NOT allow you to
install any software of your choice, including connecting to your printer.
c. Spike buster for with about 4 or more ports (to connect system, additional
monitor, router to the UPS).
d. Router to be placed close to the system and we recommend hardwire
connectivity (we recommend 50 Mbps speed).
e. The connection of the internet to be dedicated to work purpose only and not to be
connected via the shared connections (i.e. PG internet connection or shared
between multiple users).
f. Online UPS with at least 2 hours of power backup, powering the computer as
well as the internet router ensuring there is no downtime during power failures.
g. The operating system to be Window-11 Professional (with patches updated).
h. Minimum system hardware – i3 processor, 8GB RAM and 250GB HDD.
i. Licensed Microsoft office (at least MS Word and MS Excel).
j. Licensed antivirus.

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 k. Good quality professional headphone.
l. An internet dongle from any ISP in case of primary internet failure.
m. Copy of the Broadband Internet Bill to be produced when opting for home-based.

8. Reporting hierarchy (reporting to designation): Quality Manager

9. Compensation offered:
Per
Pay Heads Amount Annum
Basic 34750 417000
HRA 13900 166800
Conveyance 1600 19200
Medical Allowance 1250 15000
Shift Allowance 0 0
Special Allowance 11484 137808
HBE Allowances 0 0
Bonus 2895 34740
Gross 65879 790548
Employer PF 1950 23400
Employer ESIC 0 0
Ins 0 0
Gratuity 1671 20052
Medical Insurance 0 0
Accident Insurance 0 0
Canteen 0 0
Cab Facility 0 0
Variable Pay 0 0
Total CTC 69500 834000
Employee PF 1800 21600
Employee ESIC 0 0
PT 200 2400
Total Deduction 2000 24000
Net Take Home 63879 766548

Notes:

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1. Medical insurance coverage is for self, spouse, and a maximum of 2 children under
25 years of age. This component cannot be reimbursed.
2. Accident insurance worth 5X annual CTC of the employee.
3. Office-based employees shall be eligible for complimentary canteen facilities. Cost
of this facility is NOT shown under CTC for office-based employees.
4. Cab facility: -
(i) Every office-based employee is eligible for company transportation.
(ii) Rs. 2000 shall be reimbursed to male employees who opt for their own
transportation when working from office.
(iii) Female employees with their own car or female employees whose spouse
is also working with us and have their own vehicle only can opt for own
transportation and will be eligible for Rs. 2000 as transport
reimbursement.
(iv) Cost of this facility is NOT shown under CTC for office-based employees.

10. Career growth: Quality Coach ➔ Senior Quality Coach ➔ Quality Manager

11. How to apply: Apply through “careers” page of our website

https://www.scribeemr.in/careers
NOTES: Please visit the following website to know more about us ➔
https://www.scribeemr.in/. If you still have any doubt, please write to
careers@scribeemr.in

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