{

"sessionId": "0588fe1f-17cd-4bc4-9271-a1197c29a148",
"d365Email": "MohammadArfi.Hernandi@kdfeddersen.global",
"browserName": "Edge",
"bcd": {
"_displayMode": "ReadDesktop",
"_orgName": "021",
"_crmDeploymentEnvironment": "Online",
"_exchangeDeploymentEnvironment": "Online",
"_orgId": "20c24d36-3168-469e-9f4d-afdaa5259964",
"_externalDomain": "",
"_mailboxId": "7fa43895-d859-ed11-9562-000d3adf7cdd",
"_showPerformance": false,
"_useAuthMethod": "MSAL",
"_mode": "Read",
"_deviceType": "Desktop",
"_testMode": false
},
"currentDate": "Wed, 03 Jul 2024 06:49:10 GMT",
"officeMailboxItemContext": {
"id":
"AAMkADY5Mzg0MDc5LWNjNDktNDEwZS1hMjdlLTQyNzI1MDY0ZmUwMgBGAAAAAABbIYbiqiM/SoO/
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"messageId":
"<BEZP281MB231233CA2644EF6E68147A9E93D02@BEZP281MB2312.DEUP281.PROD.OUTLOOK.COM>",
"type": "message",
"hostName": "Outlook",
"hostVersion": "16.0.17726.20126",
"isDelegatedMailbox": false,
"sharedProperties": null,
"createdDate": "Fri, 28 Jun 2024 06:40:44 GMT",
"modifiedDate": "Fri, 28 Jun 2024 06:54:22 GMT"
},
"exchangeMailboxItemContext": {
"crmTrackStatus": {
"_crmRegardingObjectId": "",
"_crmTrackingState": "NotLinked",
"_crmRegardingObjectName": "",
"_crmRegardingObjectType": 0,
"_crmId": "",
"_crmObjectTypeCode": 0,
"_crmIsFollowed": 0,
"_trackTimestamp": ""
},
"item": {
"Id":
"AAMkADY5Mzg0MDc5LWNjNDktNDEwZS1hMjdlLTQyNzI1MDY0ZmUwMgBGAAAAAABbIYbiqiM/SoO/
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"InternetMessageId":
"<BEZP281MB231233CA2644EF6E68147A9E93D02@BEZP281MB2312.DEUP281.PROD.OUTLOOK.COM>",
"ConversationIndex": "AQHaySYbvxUmubU/x0qmBq8/JgRIBQ==",
"DateTimeReceived": "2024-06-28T06:40:00.000Z",
"DateTimeSent": "2024-06-28T06:40:46.000Z",
"ItemType": "message",
"ItemClass": "IPM.Note",
"Categories": [],
"Importance": "Normal"
},
"trackedDate": null,
 "sentDate": "Fri, 28 Jun 2024 06:40:46 GMT",
"hasAttachments": true,
"attachmentCount": 3,
"d365CategoryName": "Tracked To Dynamics 365",
"hasD365Category": null
},
"diagResults": {
"VerifyMailboxTestStatus": {
"state": "Failed",
"error": {
"stack": "Error: Email account isn't configured with server-side
synchronization for incoming email\n at new t
(https://021.crm4.dynamics.com/crmmailapp/scripts/shim.js?v=1.2.880:1:3340)\n at
t.processResponse (https://021.crm4.dynamics.com/crmmailapp/scripts/shim.js?
v=1.2.880:1:241508)\n at
https://021.crm4.dynamics.com/crmmailapp/scripts/shim.js?v=1.2.880:1:220243\n at
https://021.crm4.dynamics.com/crmmailapp/scripts/shim.js?v=1.2.880:1:243848",
"message": "Email account isn't configured with server-side synchronization
for incoming email",
"code": -2147085822,
"componentName": "CRMProvider.GetUserValidation"
},
"helpLink": "http://go.microsoft.com/fwlink/?
LinkID=398563&client=MailApp&de=online&sde=online&error=Microsoft.Crm.Exception:800
61202&cv=9.2.24061.00198&cid=0588fe1f-17cd-4bc4-9271-a1197c29a148&oid=20c24d36-
3168-469e-9f4d-afdaa5259964"
},
"VerifyAppModuleAccess": {
"state": "Passed",
"error": {
"error": "undefined"
}
},
"VerifyUserEmailAddress": {
"state": "Unknown",
"error": {
"stack": "Error: Email account isn't configured with server-side
synchronization for incoming email\n at new t
(https://021.crm4.dynamics.com/crmmailapp/scripts/shim.js?v=1.2.880:1:3340)\n at
t.processResponse (https://021.crm4.dynamics.com/crmmailapp/scripts/shim.js?
v=1.2.880:1:241508)\n at
https://021.crm4.dynamics.com/crmmailapp/scripts/shim.js?v=1.2.880:1:220243\n at
https://021.crm4.dynamics.com/crmmailapp/scripts/shim.js?v=1.2.880:1:243848",
"message": "Email account isn't configured with server-side synchronization
for incoming email",
"code": -2147085822,
"componentName": "CRMProvider.GetUserValidation"
}
},
"VerifyDeactivatedViews": {
"state": "Failed",
"error": {
"error": "undefined"
},
"views": [
{
"@odata.etag": "W/\"69762747\"",
"name": "Recent Opportunities For Interaction Centric Form",
"returnedtypecode": "opportunity",
 "savedqueryid": "09f55f67-3964-4a94-92e3-25c9d272dc30"
},
{
"@odata.etag": "W/\"69766077\"",
"name": "Next Activity",
"returnedtypecode": "activitypointer",
"savedqueryid": "1d145a26-fdb7-45ae-b55a-7befa66e184f"
},
{
"@odata.etag": "W/\"69765354\"",
"name": "Last Activity",
"returnedtypecode": "activitypointer",
"savedqueryid": "924e0056-ebf8-408e-90c3-d3b6bdd676e7"
}
]
},
"VerifyPrivilegesConfig": {
"state": "Passed",
"error": {
"error": "undefined"
},
"privilegeStates": [
{
"privilegeName": "prvAppendActivity",
"status": "Present"
},
{
"privilegeName": "prvAppendToActivity",
"status": "Present"
},
{
"privilegeName": "prvAppendToAccount",
"status": "Present"
},
{
"privilegeName": "prvAppendToContact",
"status": "Present"
},
{
"privilegeName": "prvCreateActivity",
"status": "Present"
},
{
"privilegeName": "prvCreateContact",
"status": "Present"
},
{
"privilegeName": "prvCreateExchangeSyncIdMapping",
"status": "Present"
},
{
"privilegeName": "prvDeleteActivity",
"status": "Present"
},
{
"privilegeName": "prvDeleteExchangeSyncIdMapping",
"status": "Present"
},
{
 "privilegeName": "prvReadAccount",
"status": "Present"
},
{
"privilegeName": "prvReadActivity",
"status": "Present"
},
{
"privilegeName": "prvReadAppModule",
"status": "Present"
},
{
"privilegeName": "prvReadAttribute",
"status": "Present"
},
{
"privilegeName": "prvReadContact",
"status": "Present"
},
{
"privilegeName": "prvReadEmailServerProfile",
"status": "Present"
},
{
"privilegeName": "prvReadEntity",
"status": "Present"
},
{
"privilegeName": "prvReadExchangeSyncIdMapping",
"status": "Present"
},
{
"privilegeName": "prvReadMailbox",
"status": "Present"
},
{
"privilegeName": "prvReadOrganization",
"status": "Present"
},
{
"privilegeName": "prvReadQuery",
"status": "Present"
},
{
"privilegeName": "prvReadRelationship",
"status": "Present"
},
{
"privilegeName": "prvReadRole",
"status": "Present"
},
{
"privilegeName": "prvReadSystemApplicationMetadata",
"status": "Present"
},
{
"privilegeName": "prvReadSystemForm",
"status": "Present"
},
{
"privilegeName": "prvReadUser",
"status": "Present"
},
{
"privilegeName": "prvReadUserQuery",
"status": "Present"
},
{
"privilegeName": "prvReadUserApplicationMetadata",
"status": "Present"
},
{
"privilegeName": "prvReadWebResource",
"status": "Present"
},
{
"privilegeName": "prvSearchAvailability",
"status": "Present"
},
{
"privilegeName": "prvShareActivity",
"status": "Present"
},
{
"privilegeName": "prvSyncToOutlook",
"status": "Present"
},
{
"privilegeName": "prvUseOfficeApps",
"status": "Present"
},
{
"privilegeName": "prvWriteActivity",
"status": "Present"
},
{
"privilegeName": "prvWriteMailbox",
"status": "Present"
},
{
"privilegeName": "prvWriteExchangeSyncIdMapping",
"status": "Present"
},
{
"privilegeName": "prvReadIncident",
"status": "Present"
},
{
"privilegeName": "prvReadOpportunity",
"status": "Present"
},
{
"privilegeName": "prvReadCompetitor",
"status": "Present"
},
{
"privilegeName": "prvReadConnection",
"status": "Present"
 }
]
},
"VerifyDashboard": {
"state": "Passed",
"error": {
"error": "undefined"
},
"validationMessages": []
},
"VerifySitemap": {
"state": "Passed",
"error": {
"error": "undefined"
},
"validationMessages": []
},
"VerifyDashboardSummary": {
"state": "Passed",
"error": {
"error": "undefined"
},
"validationMessages": []
}
},
"fcb": {
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"FCB.MailAppResolveRecipientsToAccounts": true,
"FCB.TrackUsingCategoriesDefaultValue": true,
"FCB.MailAppForceUsageOfCustomProperties": true,
"FCB.DisableMailAppChecker": false,
"FCB.MailAppEnableAppCheckerChromiumCheck": true,
"FCB.MailAppPinningStateNotification": true,
"FCB.MailAppEnableCategoriesAPI": true,
"FCB.MailAppEnableAppointmentTimeChangedEvent": false,
"FCB.OfficeMailAppEmailEngagement": true,
"FCB.EmailEngagement": true,
"FCB.MailAppSyncCustomPropertiesFromExchange": false,
"FCB.MailAppBlockForDeprecatedBrowser": true,
"FCB.VivaSalesAddInNotification": true,
"FCB.MailAppMSALForOnlineUsers": false,
"FCB.MailAppPinningComposeMode": false,
"FCB.MailAppTile": true,
"FCB.MailAppAttributeTargets": true,
"FCB.MailAppAppointmentsReliablePromote": true,
"FCB.MailAppAttachmentsReliablePromote": true,
"FCB.MailAppPrepopulateFormsCase": true,
"FCB.UseCustomPropertyForDelegateAccess": true,
"FCB.MailAppDisplayAppCheckerNavigationLink": true
},
"orgDbOrgSettings": {
"TrackCategorizedItems": true,
"TrackAppointmentsFromNonOrganizer": true,
"DelegateAccessEnabled": true,
"CreateContactWithoutTracking": false,
"EmailInReadModeTrackEnabled": false,
"OverrideTrackInCrmBehaviour": false
},
"appLoadTime": "2437",
 "officeContext": {
"officeEmailAddress": "MohammadArfi.Hernandi@kdfeddersen.global",
"RequirementSets": {
"_setMap": {
"_sets": {
"dialogapi": "1.2",
"identityapi": "1.3",
"jsonpayloadsso": "1.1",
"openbrowserwindowapi": "1.1",
"executetcidapi": "1.1",
"modernbrowser": "1.1",
"dialogorigin": "1.2",
"mailbox": "1.14",
"outlooktelemetry": "1.2"
}
}
},
"Diagnostics": {
"host": "Outlook",
"version": "16.0.17726.20126",
"platform": "PC"
}
},
"errorData": {
"errorTitle": "We're sorry",
"errorMessage": "Track and Set Regarding are unavailable because your email
account isn’t configured with Dynamics 365 server-side sync for incoming email. Ask
your system administrator to set up server-side sync for incoming email.",
"errorInfo": "Activity ID: 0588fe1f-17cd-4bc4-9271-a1197c29a148 \\n Date: Wed,
03 Jul 2024 06:49:10 GMT \\n Error: Email account isn't configured with server-side
synchronization for incoming email \\n Trace: Error: Email account isn't configured
with server-side synchronization for incoming email\n at new t
(https://021.crm4.dynamics.com/crmmailapp/scripts/shim.js?v=1.2.880:1:3340)\n at
t.processResponse (https://021.crm4.dynamics.com/crmmailapp/scripts/shim.js?
v=1.2.880:1:241508)\n at
https://021.crm4.dynamics.com/crmmailapp/scripts/shim.js?v=1.2.880:1:220243\n at
https://021.crm4.dynamics.com/crmmailapp/scripts/shim.js?v=1.2.880:1:243848",
"helpLink": "http://go.microsoft.com/fwlink/?
LinkID=398563&client=MailApp&de=online&sde=online&error=Microsoft.Crm.Exception:800
61202&cv=9.2.24061.00198&cid=0588fe1f-17cd-4bc4-9271-a1197c29a148&oid=20c24d36-
3168-469e-9f4d-afdaa5259964"
},
"appCheckerErrors": [],
"componentStates": [
{
"componentName": "StorageValidator",
"state": "Loaded"
},
{
"componentName": "OfficeJsValidator",
"state": "Loaded"
},
{
"componentName": "JsApiProvider",
"state": "Loaded"
},
{
"componentName": "ResourceManager",
"state": "Loaded"
 },
{
"componentName": "CheckCompatibility",
"state": "Loaded"
},
{
"componentName": "AuthenticationProvider",
"state": "Loaded"
},
{
"componentName": "CRMProvider",
"state": "Loaded"
},
{
"componentName": "ExchangeProvider",
"state": "Loaded"
},
{
"componentName": "DispatcherCollection",
"state": "Loaded"
},
{
"componentName": "ValidateUser",
"state": "Loaded"
},
{
"componentName": "DelegateValidator",
"state": "Loaded"
},
{
"componentName": "UnifiedClientLoader",
"state": "Loaded"
},
{
"componentName": "WebScriptBridge",
"state": "Loaded"
},
{
"componentName": "LoadTimeout",
"state": "Loaded"
}
]
}