Electronic Services and Communication Department

USER GUIDE
Critical infrastructure protection service

2020-2021
 Contents

Process Page

Critical infrastructure protection service 3

Apply New Request 3

Follow A Request 7

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 Critical infrastructure protection service

A service to provide security for critical infrastructure in the Emirate of Sharjah by auditing
security systems.

1. Apply New Request

Click here for new request

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Service provider data
 Please fill the fields for the service provider. All fields are mandatory.
 Once you write the trade license number, the company name will
appear automatically.

Choose your trade license source

Write the trade license number

The company name will appear automatically

Write the Email

Write the contact number

Choose your trade

license source

 Please fill the fields as shown below.

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Security System User Data

 Please fill the fields for the Security system user data (facility). All fields
are mandatory.
 Once you write the trade license number, the company name and the
address will appear automatically.

Choose the facility

type form the list

 some facility types don’t require Trade license number, field will be deactivated.

Choose the facility type form the list

Write the trade license number if it’s
necessary.
The company name will appear automatically

The address will appear automatically

Write the Email

Write the contact number

 Please fill the fields as shown below.

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 Attachment type should be PDF file

Attach you file here

 Pick the location from the map.

 Save your requset to submit it.
 You can print your request if needed.

Click here if you want to print to your request Click here if you want
Click here to save to cancel to your
your request request

 An email will be sent. You will find the reference number for your
requset in the email and in the page.

Print your request

Reference number
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2. Follow a request

Click here to follow

your request

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o Enter the reference number to follow up on your request.
o Request status will be shown.
o Example 1: request status is pending.

Write your reference

number

o Upon approval an email will be sent.

o The request has been approved.

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o Example 2: request status is scheme has approved.
o You can submit an inspection request.

Surveillance Cameras coverage

o Choose the type of surveillance camera system.

o All of the check list is mandatory.

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Surveillance Cameras Details
o All of the check list is mandatory.

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o Please fill the fields as shown below.

 Example 3: In this case, the request was approved.

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o Upon scheduling the inspection date an email will be sent.

o Upon approval of the inspection and the request an email will be sent.
o You can view the certificate.

 Example 4: In this case, the request status was rejected

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