Features or characteristics of Total Quality Management

The key features of TQM are as under:

 It is customer oriented approach and also focuses on workers involvement.

 It continuously focuses on improvement of process, product or services.

 It is based on zero defects concept.

 It is a decision making concept based on facts.

 It is oriented towards organization’s mission and goals.

 It is systematic and strategic concept based on quality management.

3.19 Tools and Techniques of Total Quality Management The prime methods of TQM are as follow:
Pareto Principle: Pareto principle focuses on the area which requires maximum attention. For example
mostly issues related to raw material or machine etc. therefore attention should be given to those
problematic areas which has least share but create maximum problems. It can be explained by the chart
given below:
Advantages of Total Quality Management Following are the benefits of TQM:

 It helps in reducing the cost and increase in productivity.

 It produces the concept of zero defects.

 It provides maximum satisfaction to consumers and increase market share.

 It also helps in increasing the morale of the employees.

 It improves the processes and innovative ideas. 3.21 Drawbacks of Total Quality Management Along
with the benefits TQM suffers from the following limitations:

 It provides benefits in long periods only.

 TQM concept cannot be adopted unless the change in organizational structure.

 Delegation of task in case of TQM proves dangerous.

 Due to shortcomings in planning, the target of TQM is not fulfilled.

Advantages of Total Quality Management Following are the benefits of TQM:  It helps in reducing the
cost and increase in productivity.  It produces the concept of zero defects.  It provides maximum
satisfaction to consumers and increase market share.  It also helps in increasing the morale of the
employees.  It improves the processes and innovative ideas. 3.21 Drawbacks of Total Quality
Management Along with the benefits TQM suffers from the following limitations:  It provides benefits
in long periods only.  TQM concept cannot be adopted unless the change in organizational structure. 
Delegation of task in case of TQM proves dangerous.  Due to shortcomings in planning, the target of
TQM is not fulfilled.
Advantages of Total Quality Management Following are the benefits of TQM:  It helps in reducing the
cost and increase in productivity.  It produces the concept of zero defects.  It provides maximum
satisfaction to consumers and increase market share.  It also helps in increasing the morale of the
employees.  It improves the processes and innovative ideas. 3.21 Drawbacks of Total Quality
Management Along with the benefits TQM suffers from the following limitations:  It provides benefits
in long periods only.  TQM concept cannot be adopted unless the change in organizational structure. 
Delegation of task in case of TQM proves dangerous.  Due to shortcomings in planning, the target of
TQM is not fulfilled.