CONTENTS

CHAPTER
TITLE PAGE NO
NO
Chapter-I INTRODUCTION 1-33
1.1 Introduction 2
1.2 Reverse Logistics 5

1.3 The logistics Task 6

1.4 What is Logistics 18

1.5 The Management of Logistics Company 23

1.6 Components of Logistics systems 27

1.7 Defining Logistics 29

Chapter-II REVIEW OF LITERATURE 34-55

2.1 Introduction 35

2.2 Research Gap 55

2.3 Conclusion 55

Chapter-III RESEARCH METHODOLOGY 56-74

3.1 COMPONENT I: Profile of Study Area 58

3.1.1 Profile of Chennai 58

3.2 COMPONENT II: Research Methodology 64

3.2.1 Title of The Study 64

3.2.2 Significance of The Problem 64

3.2.3 Scope of The Research 64

3.2.4 Research Design 65

3.2.5 Sampling procedure, technique and sample 66

size
3.2.6 Statistical Tool Used for Analysis 67

3.2.7 Data Collection Design 68

3.2.8 Reliability and Validity 69

 3.2.9 Hypothesis formulated for the study 70

3.2.10 Objective of The Study 72

3.2.11 Limitation of research 72

3.2.12 Need for the study 72

3.2.13 Chapter plan 74

Chapter-IV PROFILE OF LOGISTICS COMPANY 75-124

Chapter-V DATA ANALYSIS AND DISCUSSION 125-173

5.1 Organization’s Reverse Logistics Operations 126

5.2 Challenges Faced In Logistics 129
5.3 Handling And Shipping Problems In Logistics 131
5.4 Driverless Vehicles 134
5.5 Sensor Technology 135
5.6 3d Printing 136
5.7 Pay Duties Perfectly During Shipping 137
5.8 Outsource Logistics 138
5.9 The BCR System 139
5.10 Designation 140
5.11 Type Of Organization 141
5.12 Organizational Details 142
5.13 Transportation Opportunities 143
5.14 Study Customer’s Product Return Patterns 144
5.15 Far Is Your Distributor Points/Re-Order Points 145
5.16 Distribution Network 146
5.17 Percentage Of Space Holding Cost 147
5.18 How Many Inventory Points 148
5.19 Different Distribution Systems 149
5.20 Shipping Options You Prefer 150
5.21 Handling Systems You 151
5.22 Type Of Outsourcing In The Organization 152
 5.23 Method Do You Use To Delivery The Product 153
After Shipping
5.24 Who Decides The Routing Path 154
5.25 Which Type Of Picking Method 155
5.26 Which Kind of Stocking Method 156
5.27 One-Way Anova(Designations) With 157
Organization’s Reverse Logistics Operations
5.28 One-Way Anova(Types Of Organization) 159
With Organization’s Reverse Logistics Operations
5.29 One-Way Anova(Designations) Challenges 161
Faced Challenges Faced
5.30 One-Way Anova( Types Of Organization) 163
Challenges Faced Challenges Faced
5.31 One-Way Anova( Designation) Handling And 165
Shipping Problems In Logistics
5.32 One-Way Anova(Types Of Organization) 167
Handling And Shipping Problems In Logistics
5.33 Factor Analysis 169
Chapter-VI FINDINGS AND CONCLUSION 175 – 179
Chapter-VII REFERENCE 180 – 188
Chapter VIII APPENDIX 189 – 194
 LIST OF TABLES

TABLE TITLE PAGE

NO NO.

3.1 RESEARCH DESIGNS 66

3.2 TRAINING CENTRES AND SAMPLE SELECTION 66

3.3 RELIABILITY AND VALIDITY 70

5.1 ORGANIZATION’S REVERSE LOGISTICS OPERATIONS 127

5.2 CHALLENGES FACED IN LOGISTICS 130

5.3 HANDLING AND SHIPPING PROBLEMS IN LOGISTICS 132

5.4 DRIVERLESS VEHICLES 134

5.5 SENSOR TECHNOLOGY 135

5.6 3D PRINTING 136

5.7 PAY DUTIES PERFECTLY DURING SHIPPING 137

5.8 OUTSOURCE LOGISTICS 138

5.9 THE BCR SYSTEM 139

5.10 DESIGNATION 140

5.11 TYPE OF ORGANIZATION 141

5.12 ORGANISATIONAL DETAILS 142

5.13 TRANSPORTATION OPPORTUNITIES 143

5.14 STUDY CUSTOMER’S PRODUCT RETURN PATTERNS 144

5.15 FAR IS YOUR DISTRIBUTOR POINTS/RE-ORDER POINTS 145

5.16 DISTRIBUTION NETWORK 146

5.17 PERCENTAGE OF SPACE HOLDING COST 147

5.18 HOW MANY INVENTORY POINTS 148

5.19 DIFFERENT DISTRIBUTION SYSTEMS 149

5.20 SHIPPING OPTIONS YOU PREFER 150

5.21 HANDLING SYSTEMS YOU 151

5.22 TYPE OF OUTSOURCING IN THE ORGANISATION 152

5.23 METHOD DO YOU USE TO DELIVERY THE PRODUCT AFTER 153

SHIPPING

5.24 WHO DECIDES THE ROUTING PATH 154

5.25 WHICH TYPE OF PICKING METHOD 155

5.26 WHAT KIND OF STOCKING METHOD 156

5.27 ONE-WAY ANNOVA(DESIGNATIONS) WITH ORGANIZATION’S 157

REVERSE LOGISTICS OPERATIONS

5.28 ONE-WAY ANNOVA(TYPES OF ORGANIZATION) WITH 159

ORGANIZATION’S REVERSE LOGISTICS OPERATIONS

5.29 ONE-WAY ANNOVA(DESIGNATIONS) CHALLENGES FACED 161

CHALLENGES FACED

5.30 ONE-WAY ANNOVA( TYPES OF ORGANIZATION) CHALLENGES 163

FACED CHALLENGES FACED

5.31 ONE-WAY ANNOVA( DESIGNATION) HANDLING AND SHIPPING 165

PROBLEMS IN LOGISTICS

5.32 ONE-WAY ANNOVA(TYPES OF ORGANIZATION) HANDLING AND 167

SHIPPING PROBLEMS IN LOGISTICS

5.33 MAJOR MODEL FIT INDICES SUMMARY 174

 LIST OF FIGURES

FIGURE TITLE PAGE

NO NO.

1.1 REVERSE LOGISTICS 6

1.2 THE MANAGEMENT TASK IN LOGISTICS 8

1.3 ELEMENTS OF LOGISTICS TASKS 19

1.4 INFORMATION AND REPORTING SYSTEMS 25

1.5 COMPONENTS OF LOGISTICS SYSTEM 28

1.6 LOGISTICS MANAGEMENT 30

3.1 CHENNAI MAP 59

4.1 LOGISTICS MANAGEMENT 79

4.2 EVOLUTION OF LOGISTICS SYSTEM IN SCM 80

4.3 THIRD PARTY LOGISTICS 83

4.4 EVOLUTION OF THE MARKET 84

4.5 INBOUND LOGISTICS PROCESS 85

4.6 OVERVIEW OF OUTBOUND LOGISTICS 86

4.7 LOGISTICS HISTORICAL DEVELOPMENT 87

4.8 LOGISTICS CYCLE 91

4.9 LOGISTICS PHASES 96

4.10 BARRIERS TO GLOBAL LOGISTICS 115

4.11 LOGISTICS MANAGEMENT SOLUTION 117

4.12 TAXES IN INDIA 122

5.1 DESIGNATION 140

5.2 TYPE OF ORGANIZATION 141

5.3 ORGANISATIONAL DETAILS 142

5.4 TRANSPORTATION OPPORTUNITIES 143

5.5 STUDY CUSTOMER’S PRODUCT RETURN PATTERNS 144

5.6 FAR IS YOUR DISTRIBUTOR POINTS/RE-ORDER POINTS 145

5.7 DISTRIBUTION NETWORK 146

5.8 PERCENTAGE OF SPACE HOLDING COST 147

5.9 HOW MANY INVENTORY POINTS 148

5.10 DIFFERENT DISTRIBUTION SYSTEMS 149

5.11 SHIPPING OPTIONS YOU PREFER 150

5.12 HANDLING SYSTEMS YOU 151

5.13 TYPE OF OUTSOURCING IN THE ORGANISATION 152

METHOD DO YOU USE TO DELIVERY THE PRODUCT AFTER 153

5.14 SHIPPING

5.15 WHO DECIDES THE ROUTING PATH 154

5.16 WHICH TYPE OF PICKING METHOD 155

5.17 WHAT KIND OF STOCKING METHOD 156

5.18 FACTOR ANALYSIS 173

 LIST OF ABBREVIATION

ABBREVIATED FULL FORM

FORM

SCM Supply Chain Management

MNC Multinational Companies

ANOVA Analysis of Variance

GFI Goodness Fit Index

AGFI Adjusted Goodness Fit Index

RMSEA Root Mean score Error of Approximation

RMR Root Mean Square Residual

CFI Comparative Fit Index

 ABSTRACT

This study was conducted to explore key issues related to communication systems in logistics
industry. Three objectives were set, firstly to find out communication method that practiced
among parties involved in logistics industry. Next is to identify patterns of communication
network practiced by the main parties in the logistics industry and last but not least to identify
the current problem of communication channel used in terms of disseminating information to all
parties in logistics industry. The logistics industry is an ever growing industry not only in
Chennai but also in other parts of this world. Rather than being viewed as a supportive industry
to other functional areas previously, now, logistics has been regarded as a strategic industry on
its own. The potential for growth is very promising. Logistics has emerged from merely a
supporting activity that facilitates trade to a crucial sector by which the nation's competitiveness
is measured To make sure logistics industry together with supply chain management comply
with the needs of current trend in the industry, they need complete support system and one of the
system is the communication system. Effective communication system is one of the crucial
elements in making smooth operations in logistics industry. The research found that good
communication flow and devices is crucial in logistics industry. There are certain devices are
identified as “must have” in logistics industry such as mobile phones and the research also found
that most of parties involved in logistics process can be considered as technology-savvy as far as
communication is concerned. This research concludes that, communication and information
technology is crucial for logistics industry, therefore those who suppose to provide right from
infrastructure to human capital must cope with latest needs and rapid development in both
aspects.