NATIONAL PUBLIC SCHOOL, Kengeri, Bengaluru

WORKSHEET – INTRODUCTION TO IT - ITES INDUSTRY

ACADEMIC YEAR 2024-2025

Subject : Information Technology (402) Grade: 09

PART - B UNIT -1
I. Tick (✓) the correct answer:
1. What is the full form of ITeS?
a. Information Technology Enterprise Solution
b. Information Technology Enabled Services
c. Information Technology Engaged Services
d. Information Technology Evolved Solution

2. It is a service centre to provide information and support to a customer.

a. MNC b. BPM c. ISP d. Call Centre

3. What is the full form of BPM?

a. Business Power Management b. Business Process Management
c. Basic Process Management d. Basic Power Management

4. Which of the following is a BPO service?

a. Technical support service b. Customer Support Service
c. Order management service d. All of these

5. Which of the following is a learning platform?

a. Facebook b. G Suite
c. Snapchat d. Khan Academy

6. Which of these activities is not an application of IT in education sector?

a. Educational games b. Videography of experiments
c. Ordering food online d. Smart board presentations

7. What does WBT stand for?

a. Web based Training b. Website based Training
c. Webpage based Training d. None of these
8. E-commerce refers to
a. Opening bank accounts b. Buying and selling products online
c. Making jobs easier at workplace d. Calculating huge data using spreadsheets

9. Which of these activities are related to E-commerce?

a. Online shopping b. Socialising
c. Chatting d. Photography

10. It refers to a method of banking in which a customer conducts transactions through

the Internet.
a. E-commerce b. E-banking c. E-learning d. Photography

11. What is the full form of ATM?

a. All Time Money b. Any Time Money
c. Automated Transaction Machine d. Automated Teller Machine

12. Which of the following IT enabled healthcare gadgets is used to monitor heartbeat rate?
a. CAT b. Fitbit c. ECG d. MRI

II. Fill in the blanks:

1. Use of IT in business yields in ______________ profit and ______________ waste.

2. ICT is an acronym for information and _______________Technology.
3. BPO is often divided into two main types of services____________ and _____________.
4. BPM is considered as the bridge between information technology and _____________.
5. ____________and __________ are the social media platforms used for digital marketing.
6. _______________ is a popular website for accessing educational videos.
7. LMS is the abbreviation of _______________.
8. The use of ___________________ aids help students learn faster and easily.
9. _________________________ is used to determine the approximate concentration of
glucose in the blood.
10. IT facilitates _______________ which includes marketing, product browsing,
shopping, and processing online.
11. Use of IT in medical science is also known as __________________.
III. State True or False

1. ITeS services improve the efficiency of an organisation but lead to increase in cost.

2. It makes no difference to the customer whether the call centre is located in his local

city or anywhere else in the world.

3. GIC organisations work for their parent organisation and for their external clients as

well.

4. Facebook and Twitter are popular search engines.

5. LMS helps to create, organise, and deliver E-learning courses.

6. IT facilitates an effective management at workplace.

7. Technological advancements in the field of medical science have helped in the

diagnosis of diseases at the initial stages.

8. Glucometer is a very useful device for diabetic patients to monitor their blood

pressure.

9. E-governance has helped in providing public services online so that they reach

people easily and effectively.

10. Electronic Voting Machines (EVMS) for elections use voting slips and ballot boxes.

IV. Application Based Questions

1. Mention any three services taken by your family through BPO.

2. Ashish is preparing a school project on ‘Global Leaders’. How can he use IT for this
task?
3. Mention about any two IT driven health diagnostic devices that you have seen at
home.

4. Mention some of the apps launched by the government of India under e-governance
that you or your family members have used.

5. Your uncle and aunt stay in another country. How do you stay connected to them?