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Swot Analizi Baldrige
Swot Analizi Baldrige
This workbook includes seven tabs covering each category. You will need to work your way through each
tab, entering a percentage score in 10% increments for all 91 criteria. Scores are tabulated and summarized
the top of this spreadsheet. Additional instructions appear within each tab to assist you with scoring the
respective category.
NOTE: All 91 criteria or questions will include comments for 0% and 100% scores to help you understand
how to score the question.
Scoring
1) Implementation and Deployment - Did the organization use the proper methods and
techniques to successfully launch and deploy the quality program, were the practices
relevant, did they actually work for all targeted areas (production, customer service,
supply chain management, etc.), has the practice been fully integrated into all parts of
the organization, etc.
Actual Results
Leadership Scoring
The leadership category evaluates the committment and involvement of senior level management in
creating and sustaining a focus on values of quality, such as customer satisfaction. Strong leadership
is required for integrating quality into everything the company does, including social responsibilities.
0% to 20% range:
Senior management has yet to develop and launch quality improvement as a major strategic goal.
There is no real committment by leadership on making quality a high priority. Senior managers are
not engaged with customers, suppliers, employees, and others on how to improve quality. There
is no concern for things like social responsibility.
Criteria
Number Criteria Description / Question
1.07 Employees have regular training and support to reduce errors and
improve quality, including comparisons to planned improvements.
0% 100% Enter % score =>
1.08 How effective are managers and supervisors at reinforcing the customer
focus and quality values amongst employees? Are managers and
supervisors evaluated on this reinforcement?
0% 100% Enter % score =>
1.09 The organization has strongly integrated ethics, public responsibility,
environmental protection, and safety into its business practices.
0% 100% Enter % score =>
1.10 The organization plans ahead to consider the reaction and impact a
product or service may have on the local community, environment, and
human safety.
0% 100% Enter % score =>
1.12 Does the organization have evidence, such as trend data, to clearly show
that it is addressing social issues and is actively involved in community
services, education, environmental protection, health care, and other
public quality programs?
0% 100% Enter % score =>
m Baldrige Model
70%
80%
60%
50% 65% 25 16
60%
50%
50%
60% 55% 25 14
Total Points 95 59
level management in
tion. Strong leadership
ocial responsibilities.
omers, employees,
Many parts of the
s supportive of
s are encouraged to
nal boundaries.
mpany. Overall
Criteria
Score
70%
60%
70%
60%
the company?
70%
municated to
80%
60%
ng the customer
50%
esponsibility,
60%
vironment, and
50%
50%
a, to clearly show
d in community
re, and other
60%
SWOT Assessment Using the Malcolm Baldrige Model
Criteria
Number Criteria Description / Question
2.02 How reliable is data to the decision maker and is this data distributed to
decision makers on a timely basis?
0% 100% Enter % score =>
2.03 How do you evaluate and improve data management practices, such as
shortening the process cycle and transforming data into useful information?
0% 100% Enter % score =>
2.04 Does your organization use external benchmarks and competitive data to
drive improvements, operating performance, and planning?
0% 100% Enter % score =>
2.07 Does the organization evaluate and revise the scope and accuracy of its
benchmarking data to improve planning and improve performance?
0% 100% Enter % score =>
2.10 Does the organization collect key cost, financial, operating, and other
data, translating it into useful information for employees and other
decision makers, supporting both operating and long-term planning
decisions?
0% 100% Enter % score =>
2.11 How does the organization reduce cycle times and improve the
integrity of data for decision makers?
0% 100% Enter % score =>
m Baldrige Model
(75 points)
Avg % Total Total
% score by Sub Points by Points
Category Sub Catg Scored
80%
80%
70% 77% 15 12
60%
60%
70%
60% 63% 20 13
70%
70%
60%
60% 65% 40 26
Total Points 75 50
Criteria
Score
rs, products,
yee performance?
80%
ta distributed to
80%
actices, such as
useful information?
70%
ompetitive data to
60%
60%
al processes,
70%
d accuracy of its
60%
s for improvement?
70%
70%
60%
SWOT Assessment Using the Malcolm Baldrige Model
0% to 20% range:
Strategic planning is not visible or understood within the organization. Senior management develops the
strategy with no input from customers, suppliers, employees, or other stakeholder groups. The strategic
plan is very "inward" thinking with little focus on the customer.
Criteria
Number Criteria Description / Question
3.01 How is overall planning integrated into lower level planning at business
unit levels and department levels for short term and long term decisions?
0% 100% Enter % score =>
3.05 Does the company have major quality improvement goals and
objectives within its strategy?
0% 100% Enter % score =>
3.06 How effective is the company at sharing and deploying its short term
goals with employees, suppliers, and others who have to execute on
the strategy?
0% 100% Enter % score =>
3.07 How does the organization's long term goals relate to improving
quality?
0% 100% Enter % score =>
3.08 How does the organization project out benefits from long term and short
term planning? How does this compare to key benchmarks?
0% 100% Enter % score =>
m Baldrige Model
90%
70%
70%
60% 73% 25 18
Total Points 60 39
ing at business
g term decisions?
70%
to make sure it
60%
60%
50%
90%
ts short term
o execute on
70%
70%
60%
SWOT Assessment Using the Malcolm Baldrige Model
0% to 20% range:
Training and fundamental development of employees is not widely practiced. Few employees are
empowered and no priority is given to building the human resources of the company. Reward and
recognition programs are not focused on employee performance and quality improvement. A few
managers support human resource development, but no real leadership exists from the top.
Criteria
Number Criteria Description / Question
4.01 Are human resource plans driven by the company's strategy to improve
quality; i.e. training, hiring, empowerment, teams, etc.?
0% 100% Enter % score =>
4.03 How does the organization use employee related data to improve
human resource management (hiring practices, training, etc.)?
0% 100% Enter % score =>
4.05 Does the organization give employees the authority and support
for solving problems and making improvements within their
work area?
0% 100% Enter % score =>
4.13 Does the organization regularly review and improve its compensation,
performance measurement, and recognition programs?
0% 100% Enter % score =>
70%
60%
60%
60% 63% 40 25
70%
60%
70%
70% 68% 40 27
70%
60%
60%
80% 68% 25 17
70%
60%
60% 63% 25 16
Total Points 150 98
on, empowerment,
o day operations
tional functions.
e quality. The
rking hard to make
ew employees are
mpany. Reward and
provement. A few
from the top.
Criteria
Score
tegy to improve
70%
60%
70%
70%
60%
60%
60%
70%
60%
70%
70%
70%
compensation,
60%
60%
80%
70%
60%
60%
SWOT Assessment Using the Malcolm Baldrige Model
0% to 20% range:
Quality assurance managers are solely responsible for making improvements to the business processes. No suppl
or customer input is sought in trying to improve core processes. Suppliers are not viewed as partners in helping run
the business. Very few if any problem solving tools are in place for analyzing and identifying process problems.
Processes may get evaluated, but no real emphasis is made on prevention.
Criteria
Number Criteria Description / Question
5.02 How does the organization design and test a new product or
service?
0% 100% Enter % score =>
5.03 Does the organization evaluate and shorten the design processes
for new products and services?
0% 100% Enter % score =>
5.04 Does the organization have control over processes, including control
over variations and defects in processes that are used for producing
and delivering products and services?
0% 100% Enter % score =>
5.07 Does the organization capture, maintain, and use key indicators
for business and support services?
0% 100% Enter % score =>
5.13 Does the organization audit or evaluate its products and services,
including the systems and processes that create and manage
products and services?
0% 100% Enter % score =>
40 points)
Avg % Total Total
% score by Sub Points by Points
Category Sub Catg Scored
80%
70%
80% 77% 40 31
70%
70% 70% 35 25
70%
80%
80% 77% 30 23
80%
80%
80%
70% 78% 20 16
80%
70% 75% 15 11
Criteria
Score
80%
70%
80%
uding control
or producing
70%
70%
70%
80%
80%
80%
80%
80%
70%
80%
70%
SWOT Assessment Using the Malcolm Baldrige Model
Criteria
Number Criteria Description / Question
6.01 Does the organization have at least two years of data related to
quality improvements in its products and services?
0% 100% Enter % score =>
6.02 How does the organization compare its quality results with
the competition?
0% 100% Enter % score =>
6.07 Does the organization measure and track supplier results and
quality?
0% 100% Enter % score =>
70%
70% 70% 50 35
70%
60% 65% 25 16
70%
60% 65% 35 23
180 127
Criteria
Score
80%
70%
(cycle times,
70%
70%
70%
60%
70%
60%
SWOT Assessment Using the Malcolm Baldrige Model
Customer Scoring
0% to 20% range:
Few if any customer standards are in place. Most of the focus is on solving a customer's problem once it
occurs, but little emphasis is placed on trying to improve the overall process and prevent the same problem
from recurring again. Customer feedback is poor and rarely considered when developing service and products.
The main form of customer feedback is customer complaints. Products and services have bad reputations
for quality in the eyes of the customer.
Criteria
Number Criteria Description / Question
7.02 How does the organization determine new products and services
as well as new features for existing products and services?
0% 100% Enter % score =>
7.04 How does the organization build strong relationships with its
customers?
0% 100% Enter % score =>
7.11 How does the organization build trust and confidence in its
products and services?
0% 100% Enter % score =>
7.12 How does the organization evaluate and improve the customer's
perception of the organization's commitment to quality?
0% 100% Enter % score =>
7.15 How does the organization evaluate and improve its approach to
analyzing customer satisfaction in relation to the competition?
0% 100% Enter % score =>
70%
70%
60%
70%
80%
70%
70% 70% 65 46
70%
80% 75% 15 11
70%
80%
70% 73% 30 22
70%
60% 65% 85 55
60%
70%
70% 67% 70 47
Total Points 300 204
continous feedback to
nd services in order to
enior management is not
groups are segmented and
Criteria
Score
70%
70%
60%
70%
70%
60%
70%
80%
70%
70%
70%
80%
70%
80%
70%
70%
60%
60%
70%
70%
`
SWOT Assessment Using
the Malcolm Baldrige Model
Quick Overview
The Malcolm Baldrige Quality Improvement Program provides guidelines for improving q
scored for assessing overall quality performance within the organization. The 91 criteria f
Maximum Score
1.0 Leadership 95
2.0 Information and Analysis 75
3.0 Strategic Planning 60
4.0 Human Resource Capital 150
5.0 Process Management 140
6.0 Quality and Operating Results 180
7.0 Customer Satisfaction 300
Total Points 1000
Color Scoring
300
200
100
0
Leadership Information and Strategic Planning Human Resource
Analysis Capital
Maximum Score Your Asse
100
0
Leadership Information and Strategic Planning Human Resource
Analysis Capital
Maximum Score Your Asse
Program provides guidelines for improving quality within an organization. 91 criteria are evaluated and
ance within the organization. The 91 criteria fall into 7 categories, as summarized below:
100%
69%
49%
whatever you like!
nd Strategic Planning Human Resource Process Quality and Op- Customer Satis-
Capital Management erating Results faction
Maximum Score Your Assessment Score
nd Strategic Planning Human Resource Process Quality and Op- Customer Satis-
Capital Management erating Results faction
Maximum Score Your Assessment Score
For the Year Ended: 2002
Revenue:
Gross Sales $2,010,000
Less: Sales Returns and Allowances ($50,000)
Net Sales $2,060,000
Cost of Goods Sold:
Direct Material Cost $320,000
Direct Labor Cost $500,000
Other Direct Costs $125,000
Cost of Goods Sold $945,000
Gross Profit (Loss) $1,115,000
Expenses:
Advertising $5,000
Amortization $3,000
Bad Debts $1,000
Bank Charges $1,000
Charitable Contributions $2,133
Commissions $11,000
Contract Labor $4,000
Credit Card Fees $6,000
Delivery Expenses $1,000
Depreciation $3,000
Dues and Subscriptions $1,000
Exec/Owner salaries $190,000
Insurance $1,000
Interest $1,000
Maintenance $1,000
Miscellaneous $6,000
Office Expenses $43,000
Operating Supplies $18,000
Payroll Taxes $14,000
Permits and Licenses $6,000
Postage $6,000
Professional Fees $100
Property Taxes $5,557
Rent $4,000
Repairs $6,000
Telephone $1,000
Travel $3,000
Utilities $1,000
Vehicle Expenses $6,000
Wages $90,000
Other $0
Total Expenses $440,790
Net Operating Income $674,210
Other Income:
Gain (Loss) on Sale of Assets $10,000
Interest Income $5,000
Total Other Income $15,000
Income before tax $689,210
Income taxes $137,842
Net Income (Loss) $551,368
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