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GE 001_Lesson 4-5
GE 001_Lesson 4-5
GE 001_Lesson 4-5
Communication
TYPES OF COMMUNICATION
ACCORDING TO:
Communication Mode
Context
Purpose & Style
Communication Mode
Verbal
-Spoken words to convey messages and information to others
Ex: Face-to-face conversations, phone calls, video conference
Non-Verbal
-Transmission of information or messages through emotions or
without using spoken or written words
Ex: Sign language, body language, facial expressions
Visual
-Uses visuals to convey information/messages
Ex: Signs, symbols, photos, drawings
Context
Intrapersonal Communication
-means talking to oneself
-labelled as inner talk, inner monologue, or inner dialogue
Interpersonal Communication
Organizational Communication
-focuses on the role that communication plays in organizational
contexts
2 Types of Organizational Structure
1. Formal - allows communication to take place in designated
channels of message flow
2. Informal - comes from unofficial channels of message flow;
messages coming from different levels of the organizations
is transmitted (grapevine)
4 Approaches (Formal)
1. Downward Communication - type of communication that
flows from upper to lower positions
2. Upward Communication - subordinates send
communication to their superiors bearing their
views/feedback related to the job
3. Horizontal Communication - takes place among people
belonging to the same level but from different
departments
4. Crosswise Communication - employees from different
departments working at various levels communicate with
each other
Intercultural Communication