contents

• About Randstad India Private Limited

• Business principles
• Employee self service Portal (Our People Portal)
• Offer letter
• Pay slip / Form 16/ Tax slip
• Mediclaim Ecard /Reimbursement forms
• Do's & Don'ts in Group Mediclaim - Cashless Hospitalization & Reimbursement Processing
• TPA Details
• Grievance Zone
• Toll-Free Helpline Details
• Randstad Advisory for Candidates
• Randstad Policies

© Randstad 2023 I 01
our global presence
we operate in 39 different countries

| I 02
© Randstad 2023
india
footprint
17 Offices

2800+ Core employees

2500+ Active clients

70+K EWs
Headquarters
500+K Placements over 30 years Our Offices

© Randstad 2023 I 03
our core values.
guiding the way we work

to know to serve to trust striving for simultaneous

perfection promotion of all
interests
We are experts. We We succeed through We are respectful. We We always seek to We see the bigger
know our clients, a spirit of excellent value our relationships improve and innovate. picture and take our
candidates, suppliers service, exceeding the and treat people well. We are here to delight social responsibility
and other business core requirements of our clients and seriously.
partners. In our our industry. candidates in
business it is often everything Our business should
the details that count we do. This gives us always benefit society
the most. our edge. as a whole.

| I 04
© Randstad 2023
 fundamental beliefs that guide us…

be the destination imbibe extreme client

of choice for our centricity to lead us towards
clients & candidates innovation in delivery &
service excellence

drive exponential make randstad

growth through our an equitable and an
specialised services to even greater place to
accelerate profitability work

© Randstad 2023 |I 05
leading the pack
in the segments that we operate in
search &
selection
Mid to leadership hiring
specialty
Sales, Trade & Marketing,
Engineering focused staffing
services, Finance & Accounting,
rmedics -Healthcare offering
randstad sourceRight
RPO & MSP services
randstad digital
Staffing for the IT industry -
Randstad Lite and IT Leadership
roles
randstad staffing
Payrolling, reimbursements
& junior- Mid level hiring
executive search
CXO & Leadership hiring
© Randstad 2023 I 06
why randstad
a trusted human partner
in a technology-driven
world of talent.

© Randstad 2023 I 07
why randstad one stop solution

pan India presence talent pooling

Operational in 28 states & 250+ cities.
talent database
Comprehensive database of quality
candidates - 3M job ready talent pool.
website
Highly optimised website that drives a high
volume of traffic to our job post.
wourcing center
Over 90 experts skilled in advance search
and deep web sourcing for niche talent.
Smart use of specialist job boards,
professional networking sites and
social media channels.
career guidance
Resume building, preparing for
interview - online videos, interview
grooming tips.
diversity hiring
Building & sustaining an equitable
transparent workspace to celebrate
individual uniqueness.

© Randstad 2023 I 08
ESS Portal – (Employee Self Service Portal)
The our people portal is a place where you can get all the Use google chrome only to
information about your employment. login to the ESS portal.

Link: https://rd.randstad.in/webapp/Account/Login.aspx

You can download the following

documents from the portal:

the username and password will be

Pays lips Form 16 mentioned in your offer letter else you can
also reach us through Helpdesk Link:
https://employeehelpdesk.randstad.in/
Offer letters and along with your depute id or employee
Insurance E-card
other letters code of Randstad to get the login details.

Mediclaim Policy Investment

Benefits Declaration. If you have not received the offer letter,
please reach us through helpdesk link :
https://employeehelpdesk.randstad.in/

© Randstad 2023 I 09
offer letter
You can download the offer letter and other related
letters under the tab Employment Information

© Randstad 2023 I 10
payslip / Form 16 / Tax Slip
• Payslips, form-16 and tax slips can be downloaded from the tab Salary slip

• We request you to download the same on a monthly basis during your

period of employment as the portal will be deactivated once resigned

© Randstad 2023 I 11
mediclaim E-Card / Reimbursement forms
The Medical E-card and Reimbursement forms are
available under the Your Mediclaim Policy Details

• The process for filling the re-imbursement forms will

be available when your mediclaim policy details tab is
clicked

• The Employee can Add the Eligible dependents by

clicking Add dependent tab

• Use google chrome to login to the ESS portalto know

about the mediclaim process, e-card download, claim
process etc

Please do not use internet explorer as the

portal works only in google chrome

© Randstad 2023 I 12
dependents updation screen

© Randstad 2023 I 13
dependents updation
Click Add Dependents tab to update the dependents details in ESS Portal

Update the dependent Name, Relationship and Date of Birth and click the add button which will
be in the bottom

While adding the DOB birth of the dependents first select the year of birth, month and date to
avoid default year getting mapped

Please include all your dependent details one by one

Once the dependents are added, please tick the check box given against the added dependents
and move the eligible/preferred dependents together to include in the insurance policy

Once the dependents are moved down pop up message will appear stating that the
dependents are updated successfully. Post that any changes cannot be entertained.

Dependents updated before 5th of every month will be considered for same month endorsement,
post 5th any details updated in portal will be considered only in upcoming month endorsement.

For further queries, please connect Helpdesk Link: https://employeehelpdesk.randstad.in/

© Randstad 2023 I 14
do’s & don’ts in Group Mediclaim – Cashless Hospitalization
do’s
• Carry your E-Card/ Employee Id card & any government affiliated Photo ID Card
such as Voter ID, Pan Card, Aadhar Card and past Medical records at the time of
admission in to a Network Hospital
• For any assistance on Cashless Hospitalization, please Contact Concern TPA/Insurer
on their Toll free Number or Customer Care Number
• In case of emergency, Please provide patient name, employee name, corporate name
and your Deputee ID at the time of admission in a Network Hospital

• For Planned Hospitalization the Pre Authorization process can be done 48 Hours
prior to Admission.
• Please mention your mobile number and sign on the Pre Authorization request form at
the time of admission & also on the final bill/ Claim form at the time of discharge from
the hospital
• Please make sure that the Hospital authorities forwards the Pre Authorization
request to TPA , for any assistance, please contact the TPA Relation Manager

• Check the final bill and pay all non medical expenses/any other expenses at the time
of
discharge © Randstad 2023 I 15
do’s & don’ts in Group Mediclaim – Cashless Hospitalization
• Counter sign and retain copies of all the Hospitalization related documents for your
records. It may help you for the post-Hospitalization treatment or in resolution of
any disputes arising in the future

• Pre Hospitalization (30 days prior to admission) and Post Hospitalization

(60 days after discharge) claim documents to be submitted o TPA
• Ensure your family members have the TPA E-Cards and contact numbers to help
during emergency
• please login to concern TPA links for any further information on policy terms and
conditions, dependent details, download of TPA E-Card, List of Network Hospitals,
claim status etc

don’ts
• Do not reveal your Sum Insured to the Hospital authorities during the
Hospitalization
• Avoid Hospitalization only for Investigations and evaluation / Observation
• Avoid delay in submission of the Pre and Post Hospitalization claim documents

© Randstad 2023 I 16
do’s & don’ts in Group Mediclaim – Reimbursement
Hospitalization
do’s
• For any assistance on Reimbursement Hospitalization, please contact Concern TPA Toll free
Number from all telecom Network providers or Customer Care Number
• Please ensure to collect all the original documents like main bill, bill break up,
prescriptions, investigation reports, discharge summary, and advance and balance paid
receipts from the Hospital authorities at the time of discharge

• Please submit all the original documents related to Hospitalization and retain a photo copy
of all the claim documents for your record
• Please provide the photo copy of TPA E-card and any government affiliated photo ID card
such as voter ID, pan card, Aadhar card and Cancelled Cheque (for payment through
NEFT)along with the claim documents.
• Courier all the relevant documents in original for claim reimbursement within 20 Days from
the date of Discharge along with duly filled claim form to Concern TPA’s
• Pre Hospitalization (30days prior to admission) and Post Hospitalization (60 days after
discharge) claim documents to be submitted separately

© Randstad 2023 I 17
do’s & don’ts in Group Mediclaim – Reimbursement
Hospitalization
• Please do not hesitate to seek clarification on the details of deductions made in the
Claim amount
• Keep a photocopy of all the claim documents (main bill, receipts, discharge summary
etc.) while you submit all the originals for claim reimbursement

don’ts
• Avoid delay in claim submission (Main Hospitalization Claim / Pre and Post
Hospitalization Claim
• Avoid admission in to a Hospital which is less than 15 bedded capacity / which is not
registered Hospital / which has no OT facility & 24 hours Doctor and Nursing services
• Avoid Hospitalization only for Investigation and evaluation / Observation
• Avoid Domiciliary Hospitalization, as it is not covered as per the policy
• Avoid Misrepresentation / hiding any medical or personal information of the patient
while filling the claim form

© Randstad 2023 I 18
TPA details
Escalation Matrix & TPA Address
TPA Name Details Name Contact No Email ID Address

Toll No 18004191152 randstad@mediassist.in Medi Assist Insurance

TPA Private Limited
SPOC Randstad Support ssc.insurance@randstad.in 2nd Floor, RWD
Team Atlantis Building 24,
Nelson Manickam Road
Mediassist 1st level Ashok Kumar 7358390700 Ashokkumar.nadar@mediassist.in Opp to Shobanbabu
Statue
2nd level Premnath 9940522680 Premnath.rao@mediassist.in Aminjikarai, Chennai
600029
Preauth / 044-49066555 preauthchennai@mediassist.in
Cashless

© Randstad 2023 I 19
Grievance Zone
You can raise your Queries from the Query Tab

© Randstad 2023 I 20
toll-free helpline details – 1800 420 9944
We have an exclusive toll-free number facility that will help you to reach us for any queries.
Below mentioned are the query details and respective IVR numbers to be pressed.

query details IVR number

Job openings 1 At any point of time, if you are not able to reach us at the toll free
General query 2 number, you can reach us through the helpdesk link:
https://employeehelpdesk.randstad.in/
PF query 3

Our Working Hours will be

Monday – Friday
9:30 am to 6:30 pm

© Randstad 2023 I 21
randstad advisory for candidates
As a Policy,

Randstad does not
receive/collect any
payment/fee at any stage of
its recruitment process from
candidates
Randstad does not process any employment offers
through any third party/individuals. Hence, please
do not engage with any individual claiming to be a
Randstad representative and offering jobs in
exchange of money

If you encounter such fraudulent recruitment activity,

please contact our nearest branch or write to us at
speakup.lra@randstad.in

© Randstad 2023 I 22
Know Your Randstad Policies
• We recommend you to go through the Randstad Policies (check the
below navigation to find the same in the Employee Self Service
Portal)

• The Policy documents with regard to Business Principles, Health &

Safety, Bribery gifts and corruptions, Sexual Harassment, Conflict of
interest and Misconduct reporting procedures are uploaded in your
ESS Portal, please refer the same.

© Randstad 2023 I 23