Z2

Bombardier Inc.
123 Garratt Blvd.
Downsview, Ontario, Canada M3K 1Y5
Telephone 1(416) 633-7310
http://www.aerospace.bombardier.com

IN-SERVICE ACTIVITIES REPORT

DASH 8 ISAR 2001-03 APRIL 20, 2001

In this Issue ...

★ Asia/Pacific Regional Conference in Review ....................................................................................... 5
★ ISAR Articles
➠ 2001-03-0000: Repair Tags ...................................................................................................................... 6
➠ 2001-03-2500: Hunting Interiors “Get Well” Program Update ................................................................ 7
➠ 2001-03-2520: NVS “Get Well” Program Update ................................................................................... 9
➠ 2001-03-2910: $- Hydraulic Engine Driven Pump Shaft Spline Wear ................................................... 10
➠ 2001-03-3000: Engine Intake Ice Ingestion ........................................................................................... 11
➠ 2001-03-3010: Horizontal Stabilizer Deicing Tube Replacement .......................................................... 12
➠ 2001-03-3240: Main Landing Gear Brake Assembly Sparking ............................................................. 12
➠ 2001-03-3344: Exterior Lights Relay - Chafed Wires ............................................................................ 13
★ Information Exchange
➠ 2000 Operators’ Conference Closed Issues.............................................................................................. 14
➠ Dash 8 Maintenance Cost Working Group Meeting No.13...................................................................... 15
➠ Manufacture of Repair Parts by Third-Party ............................................................................................ 17
➠ Electronic Distribution of Service Letters ................................................................................................ 18
★ Supplemental Type Certificate News .................................................................................................... 18
★ All Operator Message (AOM) Update .................................................................................................. 20
★ Generic Repair Drawing (RD) Update ................................................................................................ 20
★ Generic Systems Drawing (SYD) Update .......................................................................................... 21
★ Operator Coverage (FSR/CSAM) .......................................................................................................... 22
★ Dash 8 Service Bulletin (SB) Index Update ....................................................................................... 26
★ General Notices .......................................................................................................................................... 28

Recipients are requested to please distribute this newsletter within their organizations.

THIS REPORT SUMMARIZES IN-SERVICE ACTIVITIES AND IS FOR BOMBARDIER AEROSPACE REGIONAL AIRCRAFT CUSTOMER INFORMATION ONLY.
The ISAR is published by Customer Support - Technical Help Desk (Toronto)
Please address inquiries to the Editor (telephone 1-416-373-7887; fax: 1-416-375-4539; e-mail: lbromley@dehavilland.ca).
DASH 8 ISAR 2001-03

Scheduled Special Events

Date Event Location
APR 18-20 Technical Steering Committee Meeting Toronto, Ontario, Canada
For further information, contact Carmen Albertinelli
telephone: 1-416-375-3020
e-mail: calbertinelli@dehavilland.ca

JUL 24-25 Dash 8 Maintenance Cost Working Group Toronto, Ontario, Canada
Meeting
For further information, contact Roger LeBlanc
telephone: 1-416-373-5232
e-mail: rleblanc@dehavilland.ca

Dash 8 Maintenance Cost Working Group Preface

The Dash 8 Maintenance Cost Working Group (MCWG) has been in operation since June 1997. The group consists of representatives
from Dash 8 Operators and associated Bombardier departments such as Maintenance Engineering, In-Service Engineering, Supplier
Liaison, Spares, and Warranty, and selected Bombardier suppliers. It is the MCWG’s intention in this, and future ISARs, to publish
information on ways to help reduce the cost of operating the Dash 8 aircraft.
Specific cost reduction issues contributed by Maintenance Engineering are identified with a “$” symbol preceding the subject title.
*** * ***

For additional information on any of the in-service items covered in this report, please contact your local Bombardier
Aerospace Regional Aircraft Field Service Representative or the appropriate staff member noted below:
Jason Schick Manager, Technical Help Desk 1-416-375-3906
Martin Elliott Director, In-Service Engineering 1-416-375-3177
Barry Wilkins Manager, Systems, In-Service Engineering 1-416-375-4032
Maurice Clark Chief, Structures, In-Service Engineering 1-416-375-3092
Jim Lister Manager, Maintenance Cost Monitoring 1-416-375-3495
Lorne Bromley Editor 1-416-373-7887

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 DASH 8 ISAR 2001-03

From the Editor !

We are very pleased to feature Oriental Air Bridge Co., Ltd. of Nagasaki, Japan in
this edition of the ISAR.
Bombardier Field Service support for Oriental Air Bridge is presently provided by
John Knox (FSR).
Oriental Air Bridge received their first of two Dash 8 Series 200 aircraft in late March 2001. The
above delivery photographs were kindly provided by John Knox. The left small picture shows the
daughter of Osamu Usui, Director of General Affairs, presenting flowers to Bombardier’s Charlie
Honey and Captain Peter Rebec. The centre picture shows Kazutaka Muraoka, President of
Oriental Air Bridge, accepting the aircraft from the Bombardier flight crew. The right photograph
captures the Bombardier delivery team (from left to right: Jim Parent and Murray Osborne of the
Technical Help Desk, Bombardier’s Mel Goddard, Peter Rebek, and Charlie Honey, Akihiro
Kawamoto, Manager of Maintenance, and Victor Guerreiro of Bombardier).

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DASH 8 ISAR 2001-03

QCG
Since its last release in July 2000, the “Dash 8 & CRJ Operators’ Quick
Contact Guide”, published by the Technical Help Desk, has proven very
popular with the Operators, Bombardier staff, and Vendors. Though I may
have previously mentioned it, our intent is to re-issue the QCG annually in
hardcopy for distribution to all the Operators. Many, however, may not be
aware that the booklet is available at any time in an electronic format
(Adobe .pdf).
I would like to offer our continuing thanks to recipients of the QCG
(hardcopy and electronic) who have taken the time to let us know of
personnel changes at their airline. The next generation QCG, in work now,
has been enriched with staff contacts and promises to provide users with an
even more valuable resource.
The electronic QCG, which presently reflects information current as of the
July 2000 publication, is available free-of-charge on request ... simply send
me an e-mail message.

Lorne Bromley
Documentation Editor
Customer Support - Technical Help Desk (Toronto)
Bombardier Aerospace Regional Aircraft
e-mail: lbromley@dehavilland.ca

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 DASH 8 ISAR 2001-03

Asia/Pacific Regional Conference in Review

contributed by Martin Elliott, Director, In-Service Engineering

The Dash 8 Series 100/200/300 Regional Conference took place on March 27th to 29th, 2001 in
Sydney, Australia. The meeting was attended by the following Operators: Air Niugini, Airlines
PNG, Eastern Australia Airlines Pty Ltd., GMG Airlines Ltd., National Jet Systems Pty Ltd.,
Qantas, Qantas New Zealand, Skippers Aviation, Southern Australia Airlines Pty Ltd., Sunstate
Airlines (QLD) Pty Ltd., and UNI Airways Corporation. Full support was provided by the following
Suppliers: Hamilton Sundstrand, Messier-Dowty, Pratt & Whitney Canada, Corp., Ultra Electronics
Ltd., and B/E Aerospace Inc. Bombardier Aerospace was also represented by the following groups:
In-Service Engineering, Spares, Maintenance Engineering, Technical Publications, Customer
Service and Supplier Liaison, Modification and Repair Services, and Field Service.
The major concern expressed was regarding Spares. Chris Beaton, Vice President of Customer
Support, gave a presentation in which he candidly outlined the problems and described corrective
action planned.
Another major issue was the possible removal of the Area Field Service Representative from the
region. Bombardier agreed to review this issue in light of the concern shown by many Operators.
Field Support is pleased to announce that a member of the Field Service organization will continue
to be positioned in Australia for the foreseeable future. John Warner, presently the Manager of Field
Service, has accepted the role of Field Service Regional Manager for the region, and will be
relocating in the near future. Contact numbers, etc. will be provided as soon as they become
available.
On a positive note, Technical Publications was deemed to have improved greatly. It was also noted
that there is a much improved rate of closure of technical issues.
David Delahay, Manager of Engineering and Maintenance at Sunstate Airlines, gave a presentation
on the Technical Steering Committee on behalf of all the Operators involved. Thanks to Dave !
Lionel Rose, Manager of Engineering at Southern Australia Airlines, closed the conference on
behalf of the Operators by thanking everyone concerned for an excellent meeting.
David Schenck, Vice President of In-Service Engineering, and Chris Beaton closed the meeting on
behalf of Bombardier and thanked all attendees for their participation and valuable input.
The action items taken at this meeting will be released by the end of April. They will be distributed
via an All Operator Message (AOM). There was very positive feedback from the majority in
attendance. Participants liked the idea of a regional conference, as it allowed for good representation
from Operators in the region.

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DASH 8 ISAR 2001-03

ISAR Item No. 2001-03-0000 contributed by Shabbir Mohamed, In-Service Engineering (Systems)

Subject: Repair Tags

Applicability: All Dash 8 Series

Most Operators send various components for repair to Vendors or third party repair shops. Often the
repair tags accompanying the component contain very little information besides the part number,
serial number, and description.
Incomplete information (e.g., identifying the reason for removal as “UNSERVICEABLE”,
“INOPERATIVE” or “FAILED”) is inadequate. In order for the repair agency to easily and correctly
identify the failure cause, it is imperative that all information on the repair tag be filled out.
The required information includes, but is not limited to, the following:
" PART DESCRIPTION
" PART NUMBER
" SERIAL NUMBER
" LOCATION/POSITION OF COMPONENT
(I.E., LEFT-HAND OR RIGHT-HAND SIDE; INBOARD OR OUTBOARD, ETC.)

" DATE REMOVED

" REMOVED FROM AIRCRAFT S/N XXX
" HOURS (TSN, TSO, AIRFRAME, ENGINES, ETC.)

" CYCLES (CSN, CSO, AIRFRAME, ENGINES, ETC.)

" REASON FOR REMOVAL (DETAILED)

The information is vital to the repair agency and of benefit to the Operator for the following reasons:
★ To track and address any chronic or design issues.
★ To reduce cost through avoiding unnecessary testing and repairs.
★ To reduce turn-around times by eliminating unnecessary testing and repairs.
★ To track component reliability.
★ For warranty issues.
★ To eliminate No Fault Found (NFF) incidents.

Bombardier recommends that Operators advise the appropriate personnel and departments in their
organizations regarding the importance of filling out the repair tag information correctly and
completely.

ISAR Item Status: CLOSED

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 DASH 8 ISAR 2001-03

ISAR Item No. 2001-03-2500 contributed by Dave Young, In-Service Engineering (Structures)

Subject: Hunting Interiors “Get Well” Program Update

Applicability: Dash 8 Series 100/200/300 Equipped With Hunting Interiors
(Aircraft S/N 408, 413, 434-451, 453-463, 465-489, 491-505, 507)

In accordance with ISAR 99-01, the information presented in this feature shows the status of action
items for the Hunting Get Well Program. The “Completion Date” column in the tables shows the
current status of the action items, as defined by the following terminology:
• Item is “OPEN” - noted as “TBD” (to be determined), “in work”, or has a scheduled completion
date noted.
• Item is “COMPLETE” - items which Bombardier will “close” by the next issue of the ISAR
(if there are no Operator objections).
• Item is “PROPOSED CLOSED” - items completed by Bombardier and to be presented at the
next meeting of the Operators’ Technical Steering Committee.

Priorities were initially set with the assistance of customers operating aircraft with Hunting interiors.
Significant changes from the last ISAR are highlighted by a revision bar in the right-hand margin.
NOTE: There are 9 open items remaining. In anticipation of the completion of the Hunting Interiors
“Get Well” Program, Bombardier will no longer be adding new items to the list. New issues arising
from Operators will be dealt with by In-Service Engineering using the normal procedures.
The Bombardier point of contact for the following issues is:
Dave Young telephone: 1-416-375-3239
fax: 1-416-375-4539
e-mail: dyoung@dehavilland.ca

OPEN ITEMS
Priority Item Title Item Description Responsibility Completion Date
11 Overhead Bins During installation/adjustment of Engineering in work -
bins, risers supplying air to gaspers, & In-Service Eng. SB 8-21-99 and SB
etc. can easily be crushed. 8-21-88 to be verified
by 2nd quarter 2001

12 Overhead Bins Removal and installation of bins is Engineering in work -

difficult and time consuming. & In-Service Eng. see Item 11;
2nd quarter 2001

18 Overhead Bins Door latch pin retaining clips break Engineering in work - see also
easily. ISAR 2000-04

23 Lavatory Waste compartment door locking Engineering in work - see also

clip breaks easily. ISAR 2000-05

38 Overhead Bins Upper panel (on inside) is easily In-Service Eng. TBD
damaged by carry-on luggage.

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DASH 8 ISAR 2001-03

OPEN ITEMS
Priority Item Title Item Description Responsibility Completion Date
39 Forward Galley Galley curtain unsnaps easily. Engineering in work - see also
ISAR 2000-04

43 Airstair Door Curtain snaps occasionally break or Engineering in work - see also
come undone. ISAR 2000-06

76 Lavatory Door light switch is unreliable; In-Service Eng. TBD

FA panel is affected when switch
fails.

PROPOSED CLOSED ITEMS

Priority Item Title Item Description Responsibility Comment
4 Emergency Durability of plastic is inadequate. Engineering in work -
Escape Path see following notes
Lighting Strip and see also ISAR
2000-03

HUNTING INTERIORS GET WELL PROGRAM - SUPPLEMENTAL NOTES

# Priority Item No. 4 - Emergency escape path lighting strip - durability of plastic is inadequate.
STC SA00-108, Iss.3 (applicable to all models of Dash 8 Series 100/200/300) has been approved
by Transport Canada. Similarly, FAA ST01309NY (also applicable to the above models) has
been issued. (Note: photoluminescent floor path marking is standard on the Q400.)
The STC kit for photoluminescent floor path marking can be installed as a direct replacement for
the existing electrically powered emergency escape path lighting. The new path marking is
considerably more durable and is easier to maintain and operate than the existing system. As
installation of this kit alleviates the issue of the B/P tracks durability, this item is proposed
closed.
For information on kit pricing and availability, Operators should contact the Supplier directly:

Bob Day LSI Inc.

4 Lucent Drive
Lebanon, New Hampshire
03766-1439 USA
telephone: 1-603-643-7766 ext. 3196

ISAR Item Status (for entire Hunting Interiors Get Well Program): ONGOING

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 DASH 8 ISAR 2001-03

ISAR Item No. 2001-03-2520 contributed by Brian Riley, In-Service Engineering (Systems)

Subject: NVS “Get Well” Program Update

Applicability: Dash 8 Series 100/200/300 Equipped With Active Noise and Vibration System (ANVS)

The following information shows the current OPEN or COMPLETED action items that define the
NVS Get Well Program. Also provided are estimated completion dates, or status for those items still
open. These items originated from the NVS Operators Seminars, Technical Steering Group meetings,
as well as from internal and external meetings.
Note: Significant changes from the last update are indicated by heavy revision bars in the
right-hand margin.
Notification of items, which Bombardier proposes to close, will be highlighted as “COMPLETE”.
Provided there is no negative feedback from Operators, items will be “CLOSED” and removed from
the list at a subsequent issue of the ISAR.
The Bombardier point of contact for the following issues is:
Brian Riley telephone: 1-416-375-3517
fax: 1-416-375-4539
e-mail: briley@dehavilland.ca

Items for NVS “Get Well” Program

Item Item Title Item Description Responsibility Completion Date
5 Training Video tape of training program req’d. Ultra June 2001
6 Tech. Publications Provide improved system description Tech. (see notes)
Manuals in AMM. Publications
7 Tech. Publications Provide improved system Tech. (see notes)
Manuals troubleshooting in AMM. Publications
8 Tech. Publications Provide calibration procedure in Tech. (see notes)
Manuals AMM. Publications
17 Microphone WDM does not provide clear Tech. May 2001
Locations location information. Publications (see notes)
22 ANCU vs. LFCU Standardize acronyms. Tech. Pubs (see notes)

NVS GET WELL PROGRAM - ITEM NOTES

Item 5 - Training
Ultra Electronics provides training on the NVS free of charge at its facility in Cambridge,
England. On-site training is also available (provided Operators pay basic costs such as
accommodation, airfare, etc.). Ultra should be contacted for details (refer to Ultra SIL 009).

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DASH 8 ISAR 2001-03

In addition, Ultra is creating a multi-media training aid to offer an economic alternative for
flight and cabin crew and maintenance skills upgrading. This action has proven to be a much
larger task than was first anticipated. Ultra is investing considerable effort into this project to
ensure that a product of the highest quality is produced. Ultra was expecting completion of this
training aid by September 2000; however, given the complexity, the date has been pushed back
again to the end of June 2001.
NVS training seminars have been held in Jacksonville, Florida and Munich, Germany (refer to
AOM 620).

Items 6, 7, 8 - Technical Publications Issues

New system descriptions, operation information, and adjustment and troubleshooting
guidelines, will be published in Revision 11 for the Series 200 (scheduled for August 1, 2001).
The Dash 8 Series 100 and 300 require individual revisions to the CCVs for the specific
aircraft. These are not revised on a set schedule. A revision has been scheduled for all
applicable aircraft to be carried out no later than June 22, 2001.

Item 17 - Microphone Locations

The new microphone locations will be published in Revision 9 for the Dash 8 Series 200
(scheduled for May 15, 2001).
The Dash 8 Series 100 and 300 require individual revisions to the CCVs for the specific
aircraft. These are not revised on a set schedule. They are presently being revised and should be
complete by May 25, 2001.

Item 22 - ANCU vs. LFCU

This is being incorporated in the various manual changes.

ISAR Item Status (for entire NVS Get Well Program): O N G O I N G

ISAR Item No. 2001-03-2910 contributed by Martin Murphy, Maintenance Engineering

Subject: $- Hydraulic Engine Driven Pump Shaft Spline Wear

Applicability: Dash 8
Reference: Vickers CMM 570347

At the Maintenance Cost Working Group Meeting No.13 (March 6-7, 2001), some Operators
expressed concern about failures of the hydraulic engine driven pump, particularly in regard to the
pump shaft. Many of the failures were attributable to excessive wear of the pump shaft splines.
An Operator reported that, although the shaft is initially lubricated from new or post-overhaul, an
inspection and re-lubrication with MIL-G-21164D (Aeroshell 17) every 10,000 flight-hours has been
found to substantially increase the longevity of their pumps.
The Operator pulls the pump clear of the reduction gearbox (without disconnecting any hydraulic
lines), removes the splined shaft, checks for obvious wear and damage and, if serviceable, cleans, re-

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 DASH 8 ISAR 2001-03

greases, and re-installs the component in accordance with the assembly instructions of Vickers
Component Maintenance Manual 570347 (ref. Chapter 29-11-15, page 714, paragraph M[3]).
This procedure, if adopted, may prove a cost saving benefit to Operators.

ISAR Item Status: CLOSED

ISAR Item No. 2001-03-3000 contributed by Shabbir Mohamed, In-Service Engineering (Systems)

Subject: Engine Intake Ice Ingestion

Applicability: Dash 8 Series 100/200/300
Reference: ISAR 2000-02-7400; AOM 653

During the winter months, Operators have occasionally reported problems with snow, ice, and slush
accumulating inside the lower cowl when flying through precipitation. This accumulation is cause of
significant concern if it is dislodged and ingested by the engine; power interruption can occur.
Bombardier recommends that, in temperatures below 10°C, when rain, freezing rain or snow is
falling or during forecast icing conditions, a visual and tactile inspection of the engine intakes be
performed. Any frozen water or packed snow found adhering to the air passages behind the intake
lips must be removed prior to start-up. This inspection applies to all aircraft, and should be
conducted whether or not the intake covers were installed.
Should the above conditions exist, the procedures entitled “Operations in Icing Conditions” (Section
2.7 of the Aircraft Flight Manual) must be adhered to.
During inclement winter weather conditions, the use of the engine air intake boot is recommended
instead of the engine intake plugs. The boot protects the nacelle from the effects of icing, freezing
rain, and blowing snow.
Bombardier has also produced a training presentation to provide guidance to flight crews. A CD of
this presentation will be provided to all Operators.
The information in this presentation, in combination with adherence to the AFM icing procedures,
will be instrumental in avoiding ice accumulation in engine intakes and ensuring continued engine
operation should ice ingestion occur. Also, the introduction of Modsum 8Q100813 (engine auto-
relight) performs the same function as the present use of the manual ignition, while preserving ignitor
life (ref. ISAR 2000-02-7400).

ISAR Item Status: CLOSED

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DASH 8 ISAR 2001-03

ISAR Item No. 2001-03-3010 contributed by Martyn Smith, In-Service Engineering (Systems)

Subject: Horizontal Stabilizer Deicing Tube Replacement

Applicability: Dash 8
Reference: SB 8-30-29; SYD 8-30-002

Operators incorporating Service Bulletin 8-30-29 (Mod 8/3291) have discovered that the tube
included with kit 8MK3291-003 is identical to the tube it is meant to replace.
The SB replaced the existing tubes p/n 83010041-101 (pre-Mod 8/0618) or p/n 83010041-105 (Mod
8/0618) with a new tube (p/n 83010041-109) and also re-routed it. The purpose was to alleviate a low
point in the line which was causing a water trap.
During the trial installation, it was determined that the -101/-105 part would eliminate the low point
in the re-routed position. However, confusion resulted when the part number was left at -109. It is
acceptable to use -101, -105 or -109 tube in the re-routed position.
As a result of the investigation, Bombardier has discontinued shipping kit 8MK3291-003. SB 8-30-
29 is still valid for Operators who have already declared it, as the SB does eliminate the water trap.
SYD 8-30-002 is in the process of being issued to re-route the tube (as per the SB), but allows for the
use of -101, -105, or -109 tubes. This SYD incorporates the same intent as the Mod.
Operators who have already received kit 8MK3291-003 will receive a spares credit. Details will
follow in a future ISAR once they are finalized.

ISAR Item Status: OPEN

ISAR Item No. 2001-03-3240 contributed by Matthew Scott, Technical Help Desk

Subject: Main Landing Gear Brake Assembly Sparking

Applicability: Dash 8

Several Operators have asked Bombardier for a formal response to answer passenger concerns
regarding sparks seen coming from the main landing gear brake assembly area during takeoff and
landing. The following information has been provided by the brake Vendor, BF Goodrich (who will
soon be publishing a newsletter addressing this issue).
BF Goodrich Aerospace has supplied wheels and brakes for the de Havilland Dash
8 series turboprop since its introduction more than sixteen years ago. Some
airlines using this aircraft have reported that passengers have expressed concern
about seeing sparks coming from the brakes during ground operations. Here is a
suggestion that flight attendants and cockpit crews may use with their passengers
in response to any comments:
“Because the Dash 8 series aircraft wheels and brakes are
visible from the cabin, you may see the wheels and brakes
operate during takeoff and landing. While the wheels are

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 DASH 8 ISAR 2001-03

turning, particularly when the brakes are first applied, you may
see sparks as the metallic linings of the brakes rub against each
other. This is perfectly normal on aircraft that use metallic
linings. It is similar to the sparks you would see if you were able
to observe the metallic linings on your car when the brakes are
applied. It does not pose any safety hazard.”

If there are any questions about the above statement, or about the brakes and
wheels on the Dash 8, contact:
Charlie Yap telephone: 1-937-440-2241
fax: 1-937-440-2022
e-mail: charlie.yap@aerospace.bfg.com

ISAR Item Status: CLOSED

ISAR Item No. 2001-03-3344 contributed by Mito Grabovac, In-Service Engineering (Systems)

Subject: Exterior Lights Relay - Chafed Wires

Applicability: Dash 8 Series 300

Two incidents were reported on Dash 8 Series 300 aircraft where the left flare light illuminated
without being selected.
Investigation determined that there was a chafing condition between a wiring bundle and relay
terminal located on the relay panel behind the wardrobe. Three wires were found to be damaged due
to chafing; the most serious damage being sustained by wire 3344-4B18 which had chafed through
the insulation and shorted on relay 3341-K2, terminal B2. The wiring bundle had enough slack so
that it was able to rest on the relay, thereby causing the chafing.
Several production Dash 8 aircraft were inspected, however, there was no evidence of longer-than-
required wiring bundles in the affected area.
The reported damage does not constitute a safety of flight issue, as sufficient lighting is maintained,
even if the wire in question should short.
Operators may wish to perform an inspection of the wiring in the affected area, on an opportunity
basis, to ensure that there is no wire chafing.
As there were no other reported occurrences related to this problem, these incidents are considered to
be isolated cases and no further action is proposed.

ISAR Item Status: CLOSED

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DASH 8 ISAR 2001-03

Information Exchange
2000 Operators’ Conference Closed Issues
contributed by Alberto Martello, Customer Service

The information presented in this feature shows the status of action items documented during the
Operators’ Conference in 2000.
At present, there are 63 “Open” issues and 7 “Closed” issues.
The Bombardier contact for these issues is:
Alberto Martello Dash 8 Customer Service Account Manager
telephone: 1-416-375-3703
fax: 1-416-375-4254
e-mail: amartello@dehavilland.ca
All “Closed” issues are listed in the following table, indicating a description of each issue and its
current status.
# SUBJECT DESCRIPTION OF ISSUE / STATUS

1 FRACAS Data Issue: Accuracy of FRACAS data.

Status: The FRACAS group verified that Bombardier is exactly following the
World Airlines Technical Operations Glossary (WATOG) definition.
For more information, Operators should contact John Nazareth,
FRACAS Program Manager (telephone: 1-416-375-4316).

2 Timely ISE Issue: Operators request timely resolutions for in-service problems, rather
Resolutions than waiting for production cut-ins (e.g., Dowty improvements which
took too long via the Bombardier Aerospace process).
Status: Martin Elliott, Director of In-Service Engineering (Toronto) presented
a “Corrective Action Plan” to address this issue. Updates to the
Corrective Action Plan are published quarterly in the ISAR.

3 Repair Charges Issue: Operators are concerned about Bombardier charges for identical
repairs (e.g., lightning strikes).
Status: Martin Elliott assured Operators that this is not the case, and that if
there are examples where Operators have been charged for an identical
repair, ISE will refund these charges. For adjustment analysis, if any,
Operators should send a copy of the invoice to Maurice Clark, Chief of
Structures, In-Service Engineering.

4 STC Group Issue: Operators are concerned with the continuity of support following the
departure of Derek Brown (former Director of Modification and Repair
Services).

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# SUBJECT DESCRIPTION OF ISSUE / STATUS

Status: The MRS Special Projects (STC) group will continue to work with
Suppliers to develop STCs endorsed by Bombardier. For more
information, refer to the “Supplemental Type Certificate News” feature
in this ISAR.

5 DC GCU Failures Issue: Failure of the DC GCU affects the warning system.
Status: This issue was closed by the “Top In-Service Issues Update” published
in Dash 8 ISAR 2000-12.

6 Hunting Interiors Issue: Will items be closed after they are presented before the Technical
Steering Committee and concurrence is achieved?
Status: Work on this issue is in progress. Updates are published in each ISAR.
For more information, refer to the “Hunting Interiors Get Well
Program Update” feature in this ISAR.

7 Pneumatic Valves Issue: Pneumatic valves on Series 300 Type I forward emergency exits are
(Series 300) not working properly and continue to leak.
Status: The respective Service Bulletin will be issued after kit verification.

Dash 8 Maintenance Cost Working Group Meeting No.13

contributed by Bill Overy, Maintenance Engineering

MCWG Meeting No.13 was held in Toronto on March 6th and 7th, 2001, and was well attended.
Fifteen Operator members, representing seven carriers, attended and six Suppliers participated. The
number of Operators was less this time because Air Ontario, AirBC, Air Nova, and Canadian
Regional Airlines were represented, but combined, as Air Canada Regional. Highlights of the
meeting were as follows.

Ametek Aerospace Products

Chris Van Wyhe of Ametek gave an update on their issues:
Auto-Relight: Aggressive pricing for replacement of older gauges, to accomplish fleet upgrade and
standardization was unacceptable, to some Operators. Ametek conducted an engineering feasibility
study; they can now modify the SEL-OC29DA / SEL-OC29DK indicators to incorporate the auto-
relight function. ISAR 2000-10-7400 (issued in October 2000) asked for Operator commitment
before proceeding.
LCD Heaters: Ametek investigations confirmed that LCD heaters were causing premature failures
of the indicators. Ametek is now supplying indicators with the heaters disconnected; the gauges are
identified with a mod. letter. An Ametek Service Bulletin is to follow. Ametek has no technical
objection to Operators disconnecting power to the LCD heater.

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DASH 8 ISAR 2001-03

Eldec Corporation - PSEU Issues

Greg Jones of Eldec indicated that they were seeing some PSEUs returned with burned driver cards;
the reason for removal was “LANDING GEAR UNSAFE” light indications. It costs $10,000 US to
replace each damaged multi-level PSEU driver card. Operators with similar fault indications are
encouraged to look for external reasons for the failure, such as the aural warning horn with internal
shorting, prior to returning the PSEU to Eldec for repair.

Aerofit Products - Tube Repairs

Johnny Duckworth of Aerofit gave a hands-on demonstration of the Cryofit range of tube repairs.
He showed that the higher cost of the parts was offset by the negligible cost of the tools and quick
installation. Chapter 20 of the Aircraft Maintenance Manual already has the in-line repair. The
stainless steel flared end repair has been approved and will appear in the AMM shortly.

Messier-Dowty Landing Gear

Bill Overy of Bombardier Maintenance Engineering gave an update on the remaining issues. These
included the main landing gear lower bearing modification (that should be available in June 2001),
the release of the CMM for the new nose steering actuator transfer tube, the one-piece bushings
(that are in for approval by Bombardier), and the new upper torque link bushings with same-size
flanges (that should be available later this year).

Aerospace Optics - LED Pushbutton Switches

Craig Morgan of Aerospace Optics (manufacturer of most of the switches on the Dash 8) presented
a new line-replaceable switch that uses LED lights instead of the iridescent lamps presently installed
in Dash 8 switches. The LED lamp can be replaced as just an end cap, and is less expensive than
changing the complete switch.

Honeywell-LORI - Oil Cooler Repairs

Lynn Brown of Honeywell-LORI discussed the improvement in oil cooler repair and manufacture.
Problems with the oil cooler bypass valve, since removal of the oil cooler doors, were discussed. As
the doors have been removed, the bypass valve is the only method of controlling oil temperature.

Environmental Control System (ECS) Working Group Review

Rob Bentley of Bombardier Maintenance Engineering gave a presentation on the new ECS ducting
that had been on trial at Piedmont Airlines. Engineering described the proposed trial for the Series
300 splitter duct. Operators requested Bombardier consider a DK drawing so that they could make
their own ducts. The progress on Hamilton Sundstrand issues with the ECS were outlined, including
the new erosion resistant nozzle plate in development. The temperature control break-out box, that
has been successfully tested at AirBC, should be made available as soon as possible.

Reliability Issues to be Added to the MCWG

Jim Lister, Manager of Maintenance Cost Monitoring, gave a presentation on the recommendation
from the Technical Steering Committee that the MCWG should also handle selected fleet reliability
issues. The Operators, in general, thought this was a good idea.

16
 DASH 8 ISAR 2001-03

Brake Servicing - Piedmont Airlines

Ross Peterson of Piedmont gave an excellent presentation on the Airline’s approach to reducing
costs on brake servicing. The presentation included an explanation on what areas wore first, and
setting up the plates and wear indicator pins to obtain the best brake life. This is a new initiative of
the MCWG, where Operators share their own company cost saving ideas with the group.

Pratt & Whitney / Honeywell - Main Fuel Control Unit

Honeywell reported that 70% of their findings on problems regarding the main fuel control unit
relate to contamination. The possibility of a P3 air filter was discussed. While Pratt & Whitney
thought it was impractical, they will review the issue. The Operators were concerned that there was
no indication of improvement, even on the -18 units.

You Should Know ...

Glen Ross of Maintenance Engineering gave a presentation on existing issues that included details
regarding the new website, price reduction on audio panel switches, and the new STC for the BF
Goodrich FASTboot.
A number of new subjects were discussed, including the effect of part shortages on costs, improved
life of the hydraulic engine driven pump (by lubricating the internal splines with Aeroshell 17), the
high failure rate of the top front Lord engine mounts, and the problems with new hydraulic fluids
and their effect on O-rings.
The next MCWG Meeting is scheduled for July 24th and 25th in Toronto.
For copies of the presentations and documents distributed at this meeting, please contact:
Roger LeBlanc Maintenance Engineering
telephone: 1-416-373-5232
fax: 1-416-373-7911
e-mail: rleblanc@dehavilland.ca

*** * ***

Manufacture of Repair Parts by Third-Party

contributed by Martin Elliott, Director, In-Service Engineering

Bombardier has negotiated a contract with Northern Aero Industries (NAI) to manufacture repair
parts for the Dash 8 Series 100/200/300 and Q400 aircraft. NAI is willing to manufacture and place
these parts on the shelf, provided that there is suitable demand from Operators.
Bombardier has provided NAI with a list of repair parts which it is believed should be
manufactured, and would like to invite the Operators to submit a list of their own. This list should
be sent to the attention of Mike McMillan at e-mail address mmcmillan@sprint.ca.
It should be noted that the agreement to manufacture parts is limited to Structural Repair Manual
(SRM) and Repair Drawing (RD) parts only, and will not include items such as kits.

17
DASH 8 ISAR 2001-03

Requests for parts should be forwarded to NAI, attention: Al Sansom (telephone: 1-204-772-9922;
fax: 1-204-783-5436).
*** * ***

Electronic Distribution of Service Letters

contributed by Armand Martins, Technical Help Desk

Editor’s Note: This article has been reprinted from Dash ISAR 2001-02 to help ensure that Operators are
aware that this service is available.
The Technical Help Desk will soon be introducing the electronic distribution of Service Letters to
all Operators. In order for an Operator to take advantage of this new service, the THD will require
an appropriate e-mail address. This address ideally should be a departmental type (i.e., not a
personal address), so that the electronic SLs can be viewed by everyone in the department and
distributed within the entire organization.
As mentioned, the THD requires a single e-mail address from each Operator. Electronic in-house
distribution of the SLs will be at the Operator’s discretion.
It should be noted that the normal hardcopy distribution of Service Letters will be maintained by the
Bombardier Aerospace Regional Aircraft Technical Publications department.
To request the electronic distribution of Service Letters, Operators are encouraged to contact the
Technical Help Desk (e-mail: thd@dehavilland.ca) at their earliest convenience.

*** * ***

Supplemental Type Certificate News

contributed by Jaspal Phull, Modification and Repair Services

Introduction
This feature in the ISAR is provided by Modification and Repair Services (MRS) - a group in
Bombardier Aerospace Regional Aircraft dedicated to supporting Sales, Marketing, Customer
Support, and Program Management. The group offers a means to work with third parties to obtain
non-standard aircraft reconfigurations in a cost effective and expedient manner. Dash 8 and CRJ
Operators are supported through the production of STCs for enhancement of the aircraft. Inquiries
regarding the content of “Supplemental Type Certificate News” should be addressed to:

CONTACT POSITION TELEPHONE E-MAIL

Paul Vascotto Director, Modification & Repair Services 1-416-375-3751 pvascotto@dehavilland.ca
Jaspal Phull Manager, MRS Special Projects 1-416-375-3621 jphull@dehavilland.ca
Trevor De Mello Special Projects Team Account Manager 1-416-375-3601 tdemello@dehavilland.ca
Marty Gregory Special Projects Team Account Manager 1-416-375-5496 mgregory@dehavilland.ca
Tim Tibbles Special Projects Team Account Manager 1-416-373-5307 ttibbles@dehavilland.ca
The fax number for the MRS department is 1-416-375-4512.

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 DASH 8 ISAR 2001-03

STCs Currently in Development

The following STCs are currently in the development stage. Where there has been a significant
change in status, a descriptive paragraph will be provided. An index of available STCs appears in the
ISAR quarterly. Complete status of the STCs, in terms of final kit costs and availability, will be
provided to the Dash 8 Technical Steering Committee by Modification and Repair Services.
➨ Audible Alert Box Replacement
➨ Class Dividers
➨ DC Current Limiter Detection
➨ ECS Return Air Filter
➨ Improved Aft Jet Pipe Support Installation
➨ Photoluminescent Floor Path Lighting System

➨ APU Oil Cooler Door Deletion

This installation will eliminate the APU oil cooler door, actuator, and shaft from Dash 8 aircraft
equipped with the SOO 8155 APU installation. The power to the door solenoid circuit is
terminated. The ram air vent is modified to ensure that maximum ram air, collected by the dorsal
fin positioned scoop, is available to the cabin and flight compartment. The flapper door, mounted
in the rear bay access door, is removed and replaced by a fixed stainless steel screen. Kit cost and
availability details are still to be finalized.

➨ Auxiliary Cockpit Heaters

This STC, first announced in ISAR 2000-12, has now been finalized. Transport Canada STC
SA00-149, Iss.1 (dated December 21, 2000) provides for installation on the Dash 8 Series 300
aircraft. For further information, Operators should contact David Shapka at Field Aviation
(telephone: 1-403-516-8311).

➨ Manual Cold Limit Clamp

STC SA00-109 is now applicable to Dash 8 100/200/300 aircraft. Kits are available from Aero
Consulting Services, Ltd. Operators should contact Al Sansom (telephone: 1-204-772-9922).

STCs Under Investigation

The following STCs are under investigation. Further information will be provided in future ISARs.
$ Improved Elevator Overtravel Protection
$ Q400-type Handrails for Dash 8 Series 100 and Q200/300
$ Tire Pressure Gauges
$ Baggage Nets
$ Lead Acid Batteries
$ Sun Shades
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DASH 8 ISAR 2001-03

$ Nacelle Debris Guard Door Actuator

$ LED Bulbs
*** * ***

All Operator Message Update

contributed by Ornella Fusco, Technical Help Desk

AOM ATA Title / Subject

651 2810 Federal Aviation Administration Airworthiness Directive 2001-04-02 Issued to Prevent
Contact Between Nuts of Wiggins Couplers and Stiffener on Access Panel of Right Wing
652 6120 Transport Canada Airworthiness Directive CF-2001-12 Issued Against Propeller Control Unit
(PCU) Oil Pump
653 0240 Occurrence Advisory - Dual Engine Flameout During Taxi
654 0000 Technical Steering Committee Meeting, January 24-25, 2001, Toronto
655 3200 Federal Aviation Administration Airworthiness Directive 2001-06-13 Issued Against Landing
Gear Selector Valve
656 7600 Status Update of Beta Lockout Modification
657 2750 Deterioration of Flap Ballscrew Actuators

Generic Repair Drawing Update

contributed by Ian Burns, In-Service Engineering (Structures)

Bombardier’s Structural Repair group continues to provide new and revised Generic RDs. The titles will be
summarized each month. Copies of these RDs will be issued as part of the normal manual update. However, if
Operators require a copy to immediately incorporate an RD on an aircraft, they may contact the Technical
Help Desk (1-416-375-4000). Unless otherwise stated, the RDs listed below are applicable to all Dash 8
Series 100/200/300 aircraft

RD Number Title / Subject Applicability / Notes

RD8-53-5709 Wear Limits for Type I Emergency Exit Door Stops (fuselage side) --
RD8-57-1958 Temporary Repair for Cracks in Left-hand Side and Right-hand Side restricted to S100
Inboard Ladder Plate, 85711069 at Yw139.2 and Stringer No.6 Models 102, 103, 106
without long range
fuel tanks

The following RDs have been updated with minor editorial corrections and additions:
RD8-53-5384 is now at Issue 2 (damage must be at least 2.0 inches from edge row of fasteners)
RD8-57-070 is now at Issue 3 (applicability extended to all Series 200 and 300)
RD8-57-165 is now at Issue 2 (details added to replace composite trailing edge with metal)
RD8-57-215 is now at Issue 2 (applicability extended to include all Series 200)
RD8-57-1515 is now at Issue 2 (intent of RD clarified)

20
 DASH 8 ISAR 2001-03

Generic Systems Drawing Update

contributed by In-Service Engineering (Systems)

SYDs recently issued by the Bombardier Systems Engineering group are summarized below.
If Operators require copies, they may contact the Technical Help Desk (1-416-375-4000).

SYD No. Title and Purpose Applicability Approval Date

8-71-002 Title: Installation of Propeller Control Unit With Speed S100/200/300 2001-04-06
Iss. 1 Bias Torque Motor on No.1 Engine Models 102,
Purpose: To alleviate difficulties caused by having to stock two 103, 106, 201,
different PCU part numbers, this SYD authorizes the 202, 301, 311,
interchange of Propeller Control Units (PCU) on the 314, 315
No.1 engine. The aircraft configuration calls for a
PCU, without a speed bias torque motor, to be
installed on the No.1 engine, and a PCU with a speed
bias torque motor to be installed on the No.2 engine.
As a result, the two different part number spares need
to be stocked. Apart from the speed bias torque motor
(required to adjust the No.2 slave propeller speed
during synchrophase operation), the PCUs are
identical.

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DASH 8 ISAR 2001-03

Operator Coverage
Information Current as of: April 19, 2001
Note Regarding E-mail Addresses:
Addresses for personnel stationed in Montreal are as such: john.smith@notes.canadair.ca
while those for Toronto-based staff and all FSRs in the field are: jsmith@dehavilland.ca

Field Service & Customer Service Management & Office Personnel (etc.)
POSITION NAME LOCATION TELEPHONE CELL PHONE FAX
Field Support, Director Bob Donnelly Montreal, PQ, Canada 1-514-855-8149 1-514-984-5798 NA 1-514-855-7601
Field Service, Manager John Warner Toronto, ON, Canada 1-416-375-3311 1-416-948-2772 1-416-373-5308
Field Service Administration Manager Cindi Chan Toronto, ON, Canada 1-416-375-3304 1-416-568-3510 1-416-373-5308
Field Service Clerk Carol Nicolucci Toronto, ON, Canada 1-416-375-3982 -- 1-416-373-5308
Regional Manager - Asia/Pacific Steve Harrison Shanghai, China 86-21-5834-7736 86-1350-135-2842 86-21-5834-4738
Regional Manager - Eastern Americas Ross Hitchins London, ON, Canada 1-519-659-5527 1-519-852-5203 1-519-453-8247
Regional Manager - Western Americas Bob Makortoff Richmond, BC, Canada 1-604-272-3191 1-604-760-2293 1-604-272-3106
Regional Manager - International David Kirstuik Montpellier, France 33-4-6720-6861 33-6-1203-4095 33-4-6720-6865
Area Rep. - Eastern USA Ray Gatt Middletown, PN, USA 1-717-944-8843 -- 1-717-944-8844
Area Rep. - Europe Tom Schweiger Innsbruck, Austria 43-512-286-449 43-664-440-3561 43-512-286-458
Area Rep. - Europe Bruce Hawker Maastricht, Netherlands 31-43-358-7949 31-6-1508-4449 31-43-408-5994
Area Rep. - Middle East Chris Davey Abu Dhabi 971-2-4432-482 971-2-4432-868 971-50-612-0257
Area Rep. - South America Mike Rosso Kissimmee, FL, USA 1-407-343-5566 1-407-922-6109 1-407-343-5567
CRJ 900 FSR Gennaro Sicurezza Montreal, PQ, Canada 1-514-855-9509 1-514-214-7476 1-514-855-7702
FSR (SAS deliveries) Cal Butcher Toronto, ON, Canada 1-416-375-3982 1-416-346-8805 1-416-373-5308
FSR (training) Tim Bailey (training) 1-416-375-3982 -- 1-416-373-5308
FSR (training) Mike Day (training) 1-416-375-3982 -- 1-416-373-5308
FSR (training) Peter Jones (training) 1-416-375-3982 -- 1-416-373-5308
FSR James Ranger Toronto, ON, Canada 1-416-375-3982 -- 1-416-373-5308
Customer Service, Director Steve Young Toronto, ON, Canada 1-416-375-3667 -- 1-416-375-4254
Customer Service - Sr. Manager Americas Alan Gibbins Toronto, ON, Canada 1-416-373-5603 1-416-606-5882 1-416-375-4254
Customer Service - Manager Asia/Pacific Royston Simon Montreal, PQ, Canada 1-514-855-7648 1-514-236-5003 1-514-855-7601
Customer Service - Manager International Christine Forget Montreal, PQ, Canada 1-514-855-7149 1-514-923-4126 1-514-855-7601

Field Service Representatives & Customer Service Account Managers Assigned to Operators
Notes: “C” indicates cell phone; *see above table; THD: contact 24-hr dHI thd@dehavilland.ca & 24-hr CRJ thd@notes.canadair.ca
OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE
Abu Dhabi Aviation DASH 8 Davey, Chris * Abu Dhabi 971-2-4432-482 Derso, Haile 1-416-373-7767
Adria Airways CRJ Schweiger, Tom * Austria (Innsbruck) 43-512-286-449 Aubry, Gilles 1-514-855-9340
Aerographics DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Air ALM DASH 8 Rosso, Mike * USA (Orlando, FL) 1-407-343-5566 Martello, Alberto 1-416-375-3703
Air BC DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Air Canada CRJ Karlovcec, Peter Canada (Toronto, ON) 1-905-676-2466 Panasiuk, Mike 1-514-855-7857
Air Canada CRJ St-Pierre, Alain Canada (Montreal, PQ) 1-514-422-6829 Panasiuk, Mike 1-514-855-7857
Air Creebec DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139

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 DASH 8 ISAR 2001-03

OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE

Air Dolomiti CRJ DelVecchio, Nick Italy (Verona) 39-348-749-8812C Aubry, Gilles 1-514-855-9340
Air Inuit DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Air Jamaica Express DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Air Littoral CRJ Kirstuik, David * France (Montpellier) 33-4-6720-6861 Aubry, Gilles 1-514-855-9340
Air Niugini DASH 8 Harrison, Steve * China (Shanghai) 86-21-5834-7736 Dumbrille, Hal 1-416-375-4394
Air Nostrum CRJ Rosa, Serge Spain (Valencia) 34-96-159-8856 Anderson, Chris 1-416-373-7783
Air Nostrum DASH 8 Rosa, Serge Spain (Valencia) 34-96-159-8856 Anderson, Chris 1-416-373-7783
Air Nova DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Air Ontario DASH 8 Hitchins, Ross * Canada (London, ON) 1-519-852-5203C Lee, Lori 1-416-375-3139
Air Senegal International DASH 8 Hutchins, Mark Senegal (Dakar) 33-62-2705-536C Derso, Haile 1-416-373-7767
Air Service Gabon DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Air Wisconsin CRJ LeBlanc, Maurice USA (Appleton, WI) 1-303-551-7363 Burtone, Carmela 1-514-855-9342
Aires DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Airlines PNG DASH 8 Harrison, Steve * China (Shanghai) 86-21-5834-7736 Dumbrille, Hal 1-416-375-4394
Alberta Government DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Allegheny Airlines DASH 8 Gatt, Ray * USA (Middletown, PN) 1-717-944-8843 Healey, Barbara 1-416-375-3028
Aloha Island Air DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Amakusa Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 TBA TBA
American Eagle Airlines CRJ700 Chown, Bruce Canada (Montreal, PQ) 1-514-855-8054 Rose, Ronald 1-514-855-9329
ANK (Air Nippon) DASH 8 Irvine, Andrew Japan (Tokyo) 81-3-5757-7267 TBA TBA
Atlantic Coast Airlines CRJ Basile, Joe USA (Dulles, VA) 1-703-661-1629 Rose, Ronald 1-514-855-9329
Atlantic Southeast Airlines CRJ Baker, Peter USA (Atlanta, GA) 1-404-765-1927 Chancey, John 1-514-855-9341
Atlantic Southeast Airlines CRJ Confalone, Luigi USA (Macon, GA) 1-912-784-0318 x212 Chancey, John 1-514-855-9341
Atlantic Southeast Airlines CRJ Reynolds, John USA (Atlanta, GA) 1-404-765-1927 Chancey, John 1-514-855-9341
Augsburg Airways DASH 8 Carruthers, Scott Germany (Augsburg) 49-821-27097-64 Lee, Lori 1-416-375-3139
Augsburg Airways Q400 Carruthers, Scott Germany (Augsburg) 49-821-27097-64 Lee, Lori 1-416-375-3139
Bahamasair DASH 8 Rosso, Mike * USA (Orlando, FL) 1-407-343-5566 Martello, Alberto 1-416-375-3703
Banco de Mexico / SETRA DASH 8 Barr, Kevin Mexico 52-57-85-5294 Martello, Alberto 1-416-375-3703
BP Exploration DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Brit Air CRJ700 Brousseau, Franck France (Morlaix) 33-2-98-62-1022 x636 Laverdure, Genevieve 1-514-855-9418
Brit Air CRJ700 Fernandez, Christophe France (Morlaix) 33-2-98-62-1022 x636 Laverdure, Genevieve 1-514-855-9418
British European CRJ Armstrong, Dan England (Exeter) 44-1392-266-670 Laverdure, Genevieve 1-514-855-9418
British European DASH 8 Armstrong, Dan England (Exeter) 44-1392-266-670 Vigna, Angelo 1-416-373-7557
British European Q400 Armstrong, Dan England (Exeter) 44-1392-266-670 Vigna, Angelo 1-416-373-7557
Brymon Airways DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Anderson, Chris 1-416-373-7783
BWIA West Indies Airways DASH 8 DeAbreu, Dwayne Trinidad 1-868-669-3000 x2545 Martello, Alberto 1-416-375-3703
Cameroon Airlines CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Aubry, Gilles 1-514-855-9340
Canadian Regional Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Lee, Lori 1-416-375-3139
Caribbean Star Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
CC Air DASH 8 Gatt, Ray * USA (Middletown, PN) 1-717-944-8843 Healey, Barbara 1-416-375-3028

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DASH 8 ISAR 2001-03

OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE

Chang’An Airlines Hainan Q400 Foo, Wah Liang China (Xi’an) 86-29-4261-888 Guthrie, Gary 1-416-373-7222
Chang’An Airlines Hainan Q400 McHale, Tim China (Xi’an) 86-139-1082-5733C Guthrie, Gary 1-416-373-7222
Chang’An Airlines Hainan Q400 Lu, Yong Yi China (Xi’an) 86-29-8707-422 Guthrie, Gary 1-416-373-7222
Chang’An Airlines Hainan Q400 Yong, Martin China (Xi’an) 886-922-983-913C Guthrie, Gary 1-416-373-7222
Cimber Air CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Aubry, Gilles 1-514-855-9340
Cirrus DASH 8 Hawker, Bruce * Netherlands 31-43-358-7949 Lee, Lori 1-416-375-3139
Club Challenger / Skyservice CRJ Karlovcec, Peter Canada (Toronto, ON) 1-905-676-2466 Lee, Lori 1-416-375-3139
Club Challenger / Skyservice DASH 8 Karlovcec, Peter Canada (Toronto, ON) 1-905-676-2466 Lee, Lori 1-416-375-3139
Comair CRJ Buth, Otto USA (Cincinnati, OH) 1-859-767-7852 Panasiuk, Mike 1-514-855-7857
Comair CRJ Keys, Nigel USA (Cincinnati, OH) 1-859-767-7852 Panasiuk, Mike 1-514-855-7857
Comair CRJ Potvin, Gilles USA (Orlando, FL) 1-407-825-3863 Panasiuk, Mike 1-514-855-7857
DND 402 Squadron DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Eastern Australia Airlines DASH 8 Harrison, Steve * China (Shanghai) 86-21-5834-7736 Dumbrille, Hal 1-416-375-4394
Era Aviation DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Eurowings Luftverkehrs CRJ Rust, David Germany (Nuremberg) 49-911-36568195 Aubry, Gilles 1-514-855-9340
Fair Inc. CRJ Reid, Gary Japan (Sendai) 81-22-323-4405 Sanchez, Peter 1-514-855-7297
GMG Airlines DASH 8 Davey, Chris * Abu Dhabi 971-2-4432-482 TBA TBA
Halliburton Company DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Hawkair Aviation Services DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Surmann, Toby 1-416-373-5049
Horizon Air CRJ700 Chalmers, Don USA (Portland, OR) 1-503-288-5954 Panasiuk, Mike 1-514-855-7857
Horizon Air DASH 8 Takahashi, Maurice USA (Portland, OR) 1-503-335-1491 Surmann, Toby 1-416-373-5049
Horizon Air Q400 Takahashi, Maurice USA (Portland, OR) 1-503-335-1491 Surmann, Toby 1-416-373-5049
Intercontinental de Aviacion DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Island Aviation Services DASH 8 Davey, Chris * Abu Dhabi 971-2-4432-482 TBA TBA
J-Air CRJ Lackie, Alan Japan (Hiroshima) 81-82-503-2355 Sanchez, Peter 1-514-855-7297
Kahama Mining DASH 8 Davey, Chris * Abu Dhabi 971-2-4432-482 Derso, Haile 1-416-373-7767
Kendell Airlines CRJ Caldwell, Doug Australia (VIC) 61-3-9933-2319 Sanchez, Peter 1-514-855-7297
Kenya Air Force DASH 8 Davey, Chris * Abu Dhabi 971-2-4432-482 Derso, Haile 1-416-373-7767
Lauda Air CRJ Rust, David Austria (Vienna) 43-1-7000-75030 Vigna, Angelo 1-416-373-7557
Lauda Air S.p.A CRJ Rust, David Austria (Vienna) 43-1-7000-75030 Vigna, Angelo 1-416-373-7557
LIAT DASH 8 Rosso, Mike * USA (Orlando, FL) 1-407-343-5566 Martello, Alberto 1-416-375-3703
Lufthansa CityLine CRJ Perron, Claude Germany (Koln) 49-2203-550-51 Aubry, Gilles 1-514-855-9340
Lufthansa CityLine CRJ Jelley, Kevin Germany (Koln) 49-2203-550-51 Aubry, Gilles 1-514-855-9340
Maersk Air (DK) CRJ Hawker, Bruce * Netherlands 31-43-358-7949 Laverdure, Genevieve 1-514-855-9418
Maersk Air (UK) CRJ Davies, Robin England (Birmingham) 44-121-243-2117 Laverdure, Genevieve 1-514-855-9418
Mesa Airlines DASH 8 Conley, John USA (Phoenix, AZ) 1-602-284-5057C Chancey, John 1-514-855-9341
Mesa Airlines (West) CRJ Conley, John USA (Phoenix, AZ) 1-602-284-5057C Chancey, John 1-514-855-9341
Midroc Aviation DASH 8 Davey, Chris * Abu Dhabi 971-2-4432-482 Derso, Haile 1-416-373-7767
Midway Airlines CRJ Karlovcec, Peter Canada (Toronto, ON) 1-905-676-2466 Rose, Ronald 1-514-855-9329
National Jet Systems DASH 8 Harrison, Steve * China (Shanghai) 86-21-5834-7736 Dumbrille, Hal 1-416-375-4394

24
 DASH 8 ISAR 2001-03

OPERATOR ACFT FSR FSR BASE TELEPHONE CSAM TELEPHONE

NAV Canada DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Nordic Aviation Resources DASH 8 Davies, Robin England (Birmingham) 44-121-243-2117 Anderson, Chris 1-416-373-7783
Northwest Airlink (Express I) CRJ Godon, Raynald USA (Memphis, TN) 1-901-369-8829 Burtone, Carmela 1-514-855-9342
Orca Air DASH 8 Davey, Chris * Abu Dhabi 971-2-4432-482 Derso, Haile 1-416-373-7767
Oriental Air Bridge DASH 8 Knox, John Japan (Nagasaki) 81-905-2860283 TBA TBA
Palestinian Airlines CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Derso, Haile 1-416-373-7767
Palestinian Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Derso, Haile 1-416-373-7767
Pegasus Technologies Inc. DASH 8 Rosso, Mike * USA (Orlando, FL) 1-407-343-5566 Healey, Barbara 1-416-375-3028
Piedmont Airlines DASH 8 Gatt, Ray * USA (Middletown, PN) 1-717-944-8843 Healey, Barbara 1-416-375-3028
Potomac Air Inc. DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 TBA TBA
Qantas New Zealand DASH 8 Harrison, Steve * China (Shanghai) 86-21-5834-7736 Dumbrille, Hal 1-416-375-4394
Quebec Government DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Rheintalflug-Seewald DASH 8 Schweiger, Tom * Austria (Innsbruck) 43-512-286-449 Vigna, Angelo 1-416-373-7557
Royal Wings DASH 8 Carruthers, Scott Germany (Augsburg) 49-821-27097-64 Derso, Haile 1-416-373-7767
Ryukyu Air Commuter DASH 8 Doles, Kelly Japan (Okinawa) 81-98-858-3348 TBA TBA
SAS Commuter Q400 de Graaf, Peter Denmark 45-3232-4850 Derso, Haile 1-416-373-7767
Saudi Aramco DASH 8 Davey, Chris * Abu Dhabi 971-2-4432-482 Derso, Haile 1-416-373-7767
Schreiner Airways DASH 8 Hawker, Bruce * Netherlands 31-43-358-7949 Lee, Lori 1-416-375-3139
Shandong Airlines CRJ Gagnon, Michel China (Shanghai) 86-139-1082-5749C Sanchez, Peter 1-514-855-7297
Shanghai Airlines CRJ Tremblay, Martin China (Shanghai) 86-1365-1744-521C Sanchez, Peter 1-514-855-7297
Shuttle America DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Skippers Aviation DASH 8 Harrison, Steve * China (Shanghai) 86-21-5834-7736 Dumbrille, Hal 1-416-375-4394
SkyWest Airlines CRJ Robinson, Mike USA (SaltLakeCity, UT) 1-801-575-2076 Burtone, Carmela 1-514-855-9342
South African Express CRJ Schweiger, Tom * Austria (Innsbruck) 43-512-286-449 Aubry, Gilles 1-514-855-9340
South African Express DASH 8 Davey, Chris * Abu Dhabi 971-2-4432-482 Derso, Haile 1-416-373-7767
Southern Australia Airlines DASH 8 Harrison, Steve * China (Shanghai) 86-21-5834-7736 Dumbrille, Hal 1-416-375-4394
Southern Winds Airlines CRJ call THD for tech. help Canada (Montreal, PQ) 1-514-855-8500 Martello, Alberto 1-416-375-3703
Southern Winds Airlines DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Martello, Alberto 1-416-375-3703
Sunstate Airlines DASH 8 Harrison, Steve * China (Shanghai) 86-21-5834-7736 Dumbrille, Hal 1-416-375-4394
Tenix LADS DASH 8 Harrison, Steve * China (Shanghai) 86-21-5834-7736 Dumbrille, Hal 1-416-375-4394
Transport Canada DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 Healey, Barbara 1-416-375-3028
Tyrolean Airways CRJ Rust, David Austria (Vienna) 43-1-7000-75030 Vigna, Angelo 1-416-373-7557
Tyrolean Airways DASH 8 Schweiger, Tom * Austria (Innsbruck) 43-512-286-449 Vigna, Angelo 1-416-373-7557
Tyrolean Airways Q400 Dorrans, Spencer Austria (Vienna) 43-1-7007-36314 Vigna, Angelo 1-416-373-7557
UNI Airways DASH 8 call THD for tech. help Canada (Toronto, ON) 1-416-375-4000 TBA TBA
USAF / King Aerospace DASH 8 Rosso, Mike * USA (Orlando, FL) 1-407-343-5566 Healey, Barbara 1-416-375-3028
Vanair DASH 8 Harrison, Steve * China (Shanghai) 86-21-5834-7736 Dumbrille, Hal 1-416-375-4394
Widerøe’s Flyveselskap DASH 8 Hawker, Bruce * Netherlands 31-43-358-7949 Anderson, Chris 1-416-373-7783
Zhejiang Airlines DASH 8 Harrison, Steve * China (Shanghai) 86-21-5834-7736 Guthrie, Gary 1-416-373-7222

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General Notices
Dash 8 Aperture Cards for Sale
The Change Request Transmittal (CRT) group is offering two sets of Dash 8 aperture cards for sale. The
price is set at $25,000 US each. Interested parties should contact either Grace Truchanowicz or Andrew
Burns (see contact information below). Note that these aperture cards are FOR REFERENCE ONLY, and do
not confer the right to manufacture parts from the data.
Grace Truchanowicz Andrew Burns
phone: 1-416-373-7742 1-416-373-5151
fax: 1-416-375-4539 1-416-375-4539
e-mail: gtruchanowicz@dehavilland.ca aburns@dehavilland.ca

CD-ROM Availability
Revision 2 of Generic Repair Drawings (RD), Systems Drawings (SYD), and In-Service Activities Reports
(ISAR) for Dash 8 Series 100/200/300/400 on CD-ROM is currently available from Technical Publications,
Manuals Distribution. Revision 2 contains Generic RDs, SYDs, and ISARs on one CD. Over 80 new repairs
and SYDs, and an updated pictorial index are included, in addition to updates to existing repairs, for a total of
over 770 RDs and SYDs. Furthermore, a number of RDs were updated to include Series 200 aircraft.
Due to the electronic imaging advantages of this product, a number of repairs are available in their original
format (such as full size drawings).
Note that installation of this CD requires the Microsoft Windows operating system.
Pricing for the package is as follows:
$85.00 US for an update to an existing CD.
$203.00 US for a new installation (this includes viewer software).
Any questions relating to pricing and functionality should be addressed to Alex Vinitsky, In-Service
Engineering (phone: 1-416-375-3417; e-mail: avinitsky@dehavilland.ca).
Technical support for the software and installation is provided by Xebec. Detailed installation instructions
and contact information are provided with the package.
For ordering information, contact: Technical Publications, Manuals Distribution
phone: 1-416-375-3693; fax: 1-416-375-3830

ISARs & AOMs BY E-MAIL

ISARs and All Operator Messages are available electronically to Dash 8 Operators. If you wish to initiate
this service, just forward a message to lbromley@dehavilland.ca with full details of your e-mail
address. We would appreciate if requests are for one e-mail address per Operator. The ISARs will be sent to
you in the “.pdf” format, so you will need to have Adobe Reader software installed on your computer.

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