Geethanjali.

G
#69, “Arehalli”, Near Basavana Temple
Uttharalli Subramanayapura Post BSK 3rd Email:geethanjalig131@gmil.com
Bangalore-560061, Karnataka, India.
Mobile no.: 7259001007

Professional Objective:

Goal Oriented Individual dedicated to high level of meeting aggressive business goals and bpth Internal
and external client satisfaction. Where I can maximize may management skill,Quality assurance,
Program development and training Experience.

Company: Mphasis
Designation: Senior transaction processing officer
Period: 2017 March to Till date

A dynamic professional experience with 4.7 years in the area of Real Estate Insurance( outsourcing
section in the insurance - team is responsible to on – board client and various Mphasis Platforms.)
It is a responsible for maintenance on existing client setup such as preparing Quotation, creating renewal of
client, as per the client requirement changing address or the renewal term, etc.
Core knowledge in Mphasis Real Estate Insurance – back office operations.

CURRENT PROCESS Mphasis Insurance:

 Mphasis plays a major role in on life cycle of insurance end to end process belongs to property &
causality to the client Zurich.
 We make the changes as per the clients statements.
 Worked on life cycle of insurance end to end process belongs to property & causality
 Provide the policies to client using outlook & CBW appilcation.
 Also involved in connect testing and also became point for contact connect.
 100% adherence to procedures to ensure that there is not bad client experience.
 Ensure timely follow – ups on the pending/ urgent requests, if any by the team.

Responsibilities & Roles:

 Process new insurance policies, modification to existing policies. Obtain information from
underwriter to verify the accuracy and completeness of information, application and related
documents.
  Getting clients details through outlook application in the form of PDF documents.
 Working on main frame application to converting those details into quotations and new business,
renewals, MTA, lapse and cancellation.
 Working on CITRIX application to creating the account story in excel based on worksheet.
 We will communicate with U/W through mail.
 Calculating the client’s claims and sending the remainders mail to the workflow.
 Lead and facilitated as SME (Subject Matter Expertise), Quality analyst and determine course
correction action plan as applicable.
 Interacted with the operational management & clients to resolve their queries with an appropriate
solution.
 Conversant with business operation, operational review & quality assessment offshore and onshore
data.
 Implementing complex projects and programs from initial through data analytics using Advanced
excel for data visualization, reporting, business, operation, operational review & quality
assessment.
 Involved in administration tasks such as publishing workbooks, managing ownership’s, providing
access to the users.
 Prepared daily reports for the offshore and onshore to assess performance using dash broad on
excel sheet about performance & work status.

Applications worked on:

 CBW (Customer Broker Workflow)

 COGEN
 ORION (Pricing calculator tool)
 GLEAM
 TDC

Major Achievement’s:

 Sprit of winning (SOW) award at Mphasis.

 Getting regularly appreciation from clients, team leaders, managers and team members.
 Got recognition multiple times from higher authorities for completing day to day activities on time.

ACADEMIC CREDENTIAL:

BBA (Finance) from st. pteres university 2010 to 2013

PERSONAL INERTREST AND SKILLS:

 Positive attitude, adaptability, determined and high energies.
 Able to handle people in a very efficient way.
 Able to grasp and learn things fast
Co-Curricular & Extra-Curricular Activities:

 Actively participating the social activities

 Attended training for two months in Fairfield by Marriott
 Attended GVC training and also part of women defense workshop.

Computer Skills:

• Sound Knowledge of MS office, MS-Word, Excel, PowerPoint, outlook express and windows
• Well experienced in Using internet
• Able to learn new software application

Professional Skills:

 Certified on financial management and SAP finance

 Knowledge on preparing dash broad on excel using pivot table

Description:

To investigation to find fact with adequate interpretation. It is an easy and specific method compare to
exploratory research. It is the outline for the collection and analysis of data.

Personal Abilities:

• Capable of working in bilingual environment

• Able to meet deadlines and handle responsibilities
• Positive thinking, self-motivated and flexible
• Good communication skills
• Soft spoken

Personal Details:

Father’s Name : Gow Setty .S

Date of Birth : 13-Sept-1989
Sex : Female
Marital status : Married
Nationality : Indian
Languages known : English, Kannada, Hindi
Declaration:

I Geethanjali.G, hereby declare that the information furnished above is true to the best of my knowledge.

Geethanjali.G