Raheja QBE General

Insurance Co. Ltd.

EM - Asia Pacific
Business Impact Analysis

Entity: Raheja QBE General Insurance Co. Ltd.

Business Function: Claims
Report
Risk Owner: Date: 07, July 2016
Suman Pal

Frequency of
Annually or material changes to business operations
review:

Approval date:

Status: Draft - 0.2

Points of Contact Suman Pal

Chief Claims Officer

suman.pal@rahejaqbe.com

Signed:
Suman Pal

Chief Claims Officer

Page 1 of 17
CONTENTS

ITEM DESCRIPTION PAGE

1 BIA Summary: Link
Last Review Date
Document controls
BIA Sign Off
Next Review Date
2 Business Unit Overview: Link
Annually or material changes to business operations
Staff and location details
3 Function Analysis Link
Overall goal of business / service
Functions involved External Reportin
Impact of individual business functions
Vital resources for individual business functions
4 Customer Dependency Link
5 Impact Assessment Link
6 Demand Analysis Link
7 Supplier Dependency Link
8 Personnel Requirements Link
9 ICT Dependency Link

Page 2 of 17
 1. BIA Summary
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Section 1: BIA Summary

[This section captures basic information about the BIA process, such as who was involved, document control and sign off details]

Last Review Date: 23-Mar-22

Version number & type (e.g. draft, Draft V02.01
final etc)

Next Review Date: Jun-22

Details of Staff involved in BIA process

Name Role Contact
Suman Pal Chief Claims Officer 9051099226
Arup Das SVP- Commercial Claims 9930364406
Navneet Singh DVP- Claims COE 8451805981
Kaushal Shah DVP- Legal Claims 7506005445
Prashant Kotian DVP-Motor OD Claims 9099005132
Ujwala Patil Manager- Health Claims 9820781098

Document Control
Date Revision / Amendment Details & Reason Author

July, 2020 Draft v02 Rahul Sharma

March'2022 Draft v02.01 Navneet Singh
[This section can be used to track amendments to BIA data]

Page 3 of 17
 2. Business Unit Overview
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Section 2: Business Unit Overview

[The following information is important because it can provide data that informs the analysis and may be needed when
you populate your Business Continuity Plan.]
Business unit Claims
Department Claims
Division INDIA
Business Unit Head Suman Pal
Business Unit Members Arup Das,Navneet Singh,Kaushal Shah,Prashant Kotian, Ujwala Patil, Supriya Singh

[Add more lines if you need them, and change the headings if they are not appropriate to your business area e.g. if your
business area has a different structure to the one listed.]

STRUCTURE CHART

Arup Das (Commercial Claims)

Navneet Singh (Claims COE)

Suman Pal
Chief Claims Officer Kaushal Shah (Legal Claims)

Prashant Kotian (Motor OD Claims)

Ujwala Patil (Health Claims)

Page 4 of 17
3. Function Analysis
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Section 3: Function Analysis

Department / Business Unit Objectives

1 Claims - manual review - All LoB's

2 Claims portfolio management- All LoB's

3 Claims technical review- All LoB's

4 Claim referral assessment/evaluation

5 Service provider review and appointment

Claim Settlement process- Intimation
6 Claim Settlement process- Vendor Appointment
7 Claim Settlement process - Claim Settlement
8 Claim Settlement process- Claim Payment processing
9 Claims Settlement Process- Assessmet BOT
10 Claims Settlement Process- Paymnent Requisition number generation through BoT

[What functions in your business unit are involved in delivering these objectives? Collectively these functions should align with achieving
all objectives]
Functions / Activities
Ref Business function Sub-process Key contact person

F1 Claims - manual review - All LoB's Manual Review Business Unit

Members
F2 Claims portfolio management- All LoB's Portfolio Management Business Unit
Members
F3 Claims technical review- All LoB's Technical Review Business Unit
Members
F4 Claim referral assessment/evaluation Assessment /Evaluation Business Unit
Members
F5 Service provider review and appointment Performance Management Business Unit
Members
F6 Claim Intimation Business Unit
Claim Settlement process- Intimation
Members
F7 Vendors(Garage ,Surveyor, Investigator, Advocate) Business Unit
Claim Settlement process- Vendor Appointment
Members
F8 Business Unit
Claim Settlement process - Claim Settlement Claim Settlement
Members
F9 Business Unit
Claim Settlement process- Claim Payment processing Claim Payment processing
Members
F10 Preparation of assessment through Invoice & pre-invoBusiness Unit
Claims Settlement Process- Assessmet BOT
Members
F11 Payment Requisition number generation through Business Unit
Claims Settlement Process- Paymnent Requisition number gene
BoT from final assessment sheet Members
F12 Generation of P400 Claim number through BoT Business Unit
Claim Intimation BoT
Members
F13
F14
F15
F16
F17
F18
F19
F20

Page 5 of 17
5. Customer Dependency
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Section 5: Customer Dependency

[This information is important to understand inter-dependencies between areas of the business and interaction with customers and other stakeholders]

Business function Sub-process Major customer / Minimum contracted, Key contact of Comments
stakeholder expected or acceptable consumer
Claims - manual review - All LoB's Manual Review Insured, Business
partners,regulator
Claims portfolio management- All Portfolio Management Insured, Compliance,
LoB's CxO's
Claims technical review- All LoB's Technical Review Insured, CxO's,
Compliance, Regulator
Claim referral Assessment /Evaluation Insured, Business
assessment/evaluation partners,CxO's, Local
entities
Service provider review and Performance Management Insured, Business
appointment partners,Compliance,
Regulators
Claim Settlement process- Claim Intimation Insured, Business
Intimation partners,Compliance,
Regulators
Claim Settlement process- Vendor Vendors(Garage ,Surveyor, Insured, Business partners,
Appointment Investigator, Advocate) Regulators
Claim Settlement process - Claim Claim Settlement Insured, Business partners,
Settlement Regulators
Claim Settlement process- Claim Claim Payment processing Insured, Business partners,
Payment processing Regulators

Claims Settlement Process- Preparation of assessment Insured, Business partners,

Assessmet BOT through Invoice & pre-invoice Regulators

Claims Settlement Process- Payment Requisition number Insured, Business partners,

Paymnent Requisition number generation through BoT from Regulators
generation through BoT final assessment sheet
Claim Intimation BoT Generation of P400 Claim Insured, Business partners,
number through BoT Regulators
0 0
0 0

Page 6 of 17
6. Impact Assessment
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Section 6: Impact Assessment

Impacts (based on an incident occurring at the worst possible time)

Financial Loss Reputation Regulatory Business & Staff Health & Safety
(before recoveries) Management

Business function Sub-process Highest Impact Maximum Tolerable Critical Recovery Time Recovery Point Recovery Level
(Provide a description of the Period of Disruption Business Objective (RTO) Objective (RPO) Objective (RLO)

1 - 4 Weeks

1 - 4 Weeks

1 - 4 Weeks

1 - 4 Weeks

1 - 4 Weeks
1 - 4 hours

1 - 4 hours

1 - 4 hours

1 - 4 hours

1 - 4 hours
basis and quantum of (MTPD) - hours / days Function hours / days

> 1 Month

> 1 Month

> 1 Month

> 1 Month

> 1 Month
2 - 7 Days

2 - 7 Days

2 - 7 Days

2 - 7 Days

2 - 7 Days
<1 hour

<1 hour

<1 hour

<1 hour

<1 hour
highest rated impact) Y/ N

1 Day

1 Day

1 Day

1 Day

1 Day
Claims - manual review - All LoB's Manual Review L L L M H C L M H C C C M M H C C C L C C C C C L L L L L L C 4 hours Y 2 hours 2 hours 100%
Claims portfolio management- All Portfolio Management L L L M H C L M M C C C M M H H H C M H H C C C L L L L L L C 4 hours Y 2 hours 2 hours 100%
LoB's
Claims technical review- All LoB's Technical Review L L L M C C L L M H C C M M H H H C M M M H C C L L L L L L C 2 days Y 1 day 1 day 100%
Claim referral Assessment /Evaluation L L L M H C L M M H C C M M H H C C L M M H H C L L L L L L C 4 hours Y 2 hours 2 hours 100%
assessment/evaluation
Service provider review and Performance Management L L L M H C L L M H C C L L L M H C L L L M H C L L L L L L C 7 days Y 3 days 2 days 100%
appointment
Claim Settlement process- Claim Intimation L M H C C C L M H C C C L M C C C C M H C C C C L L L L L L C 4 hours Y 2 hours 2 hours 100%
Intimation
Claim Settlement process- Vendor Vendors(Garage ,Surveyor, Investigator, L M H C C C L M H C C C L M H C C C M H C C C C L L L L L L C 4 hours Y 2 hours 2 hours 100%
Appointment Advocate)
Claim Settlement process - Claim Claim Settlement L M H C C C L M H C C C L M H C C C M H C C C C L L L L L L C 4 hours Y 2 hours 2 hours 100%
Settlement
Claim Settlement process- Claim Claim Payment processing L M H C C C L M H C C C L M H C C C M H C C C C L L L L L L C 4 hours Y 2 hours 2 hours 100%
Payment processing
Claims Settlement Process- Preparation of assessment through Invoice M H C C C C M H C C C C L M H C C C M H C C C C L L L L L L C 4 hours Y 2 hours 2 hours 100%
Assessmet BOT & pre-invoice
Claims Settlement Process- Payment Requisition number generation M H C C C C M H C C C C L M H C C C M H C C C C L L L L L L C 4 hours Y 2 hours 2 hours 100%
Paymnent Requisition number through BoT from final assessment sheet
generation through BoT
Claim Intimation BoT Generation of P400 Claim number through M H C C C C M H C C C C L M H C C C M H C C C C L L L L L L C 4 hours Y 2 hours 2 hours 100%
BoT
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
Err:509 Err:509
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
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0 0
0 0
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0 0
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0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0

Page 7 of 17
4. Demand Analysis
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Section 4: Demand Analysis

[This information is important to understand periods of peak demand / workload and work possible period of disruption. The impact analysis should be based on the worst possible
timing for each function which may or may not be correlated]
Business function Sub-process Critical dates Specific priority dates Comments
Month Days (e.g. month end?)
Critical J F M A M J J A S O N D M T W T F S S
Business
Function
Y/ N
Claims - manual review - All LoB's Manual Review Y x x x x x x x x x x x x x x x x x x x Every quarter review
Claims portfolio management- All Portfolio Management Y x x x x Every quarter review
LoB's
Claims technical review- All LoB's Technical Review Y x x x x x x x x x x x x x x x x x x x Every Month review
Claim referral Assessment Y x x x x x x x x x x x x x x x x x x x Claim assessment is
assessment/evaluation /Evaluation through out the year
Service provider review and Performance Y x x x x Every quarter review
appointment Management
Claim Settlement process- Claim Intimation Y x x x x x x x x x x x x x x x x x x x Every Month review
Intimation
Claim Settlement process- Vendor Vendors(Garage ,Surv Y x x x x x x x x x x x x x x x x x x x Every Month review
Appointment eyor, Investigator,
Advocate)
Claim Settlement process - Claim Claim Settlement Y x x x x x x x x x x x x x x x x x x x Every Month review
Settlement
Claim Settlement process- Claim Claim Payment Y x x x x x x x x x x x x x x x x x x x Every Month review
Payment processing processing
Claims Settlement Process- Preparation of Y x x x x x x x x x x x x x x x x x x x Every Month review
Assessmet BOT assessment through
Invoice & pre-invoice
Claims Settlement Process- Payment Requisition Y x x x x x x x x x x x x x x x x x x x Every Month review
Paymnent Requisition number number generation
generation through BoT through BoT from final
assessment sheet
Claim Intimation BoT Generation of P400 Y x x x x x x x x x x x x x x x x x x x Every Month review
Claim number through
BoT
12:00:00 AM 12:00:00 AM

12:00:00 AM 12:00:00 AM
0 0
0 0
0 0
0 0
0 0
0 0
Err:509 Err:509
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0 0
0 0
0 0
0 0
0 0
0 0
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0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0

Page 8 of 17
7. Supplier Dependency
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Section 6: Supplier Dependency

Business Function Sub-process Critical RTO Supplied product or service Minimum acceptable Supplier contact Alternate supplier contact
Business product or service details details (if known)
Function
Y/ N
Claims - manual review - All LoB's Manual Review Y 2 hours Claims Files Required; Information All data required
from Insureds/Surveyors/
Investigators/Lawyers /
Intermediaries. etc
Claims portfolio management- All Portfolio Management Y 2 hours Claims Files Required; Information All data required
LoB's from Insureds/Surveyors/
Investigators/Lawyers / COE etc
Claims technical review- All LoB's Technical Review Y 1 day Claims Files Required; Information All data required
from Uws/Insureds/Surveyors/
Investigators/Lawyers/Operations/
IT etc
Claim referral Assessment /Evaluation Y 2 hours Claims Files Required; Information All data required
assessment/evaluation from Advocates/Surveyors/
Investigators etc
Service provider review and Performance Management Y 3 days IRDAI approved list of Surveyors. All data required
appointment Empanelled list of
advocates/surveyors/investigators/r
epairers
Claim Settlement process- Claim Intimation Y 2 hours Claims intimation data from IT is All data required
Intimation required
Claim Settlement process- Vendor Vendors(Garage ,Surveyor, Investigator, Y 2 hours Data from IT is required All data required
Appointment Advocate)
Claim Settlement process - Claim Claim Settlement Y 2 hours Claims settlement data from IT is All data required
Settlement required
Claim Settlement process- Claim Claim Payment processing Y 2 hours Claim payment data is required All data required
Payment processing from IT & Finance
Claims Settlement Process- Preparation of assessment through Invoice Y 2 hours Data/Report from IT is required All data required
Assessmet BOT & pre-invoice
Claims Settlement Process- Payment Requisition number generation Y 2 hours Data/Report from IT is required All data required
Paymnent Requisition number through BoT from final assessment sheet
generation through BoT
Claim Intimation BoT Generation of P400 Claim number through Y 2 hours Data/Report from IT is required All data required
BoT
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8. Personnel Requirements
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Section 6: Personnel Requirements

Claims - manual review - All LoB's Sub-process Critical RTO (days) BAU staffing BAU location and Resource requirements Remarks Comments
Business level staffing levels (Minimum levels required to complete critical business functions / processes)
Function (available to
Y/ N complete key
business
processes) <1 hour 1 - 4 hours 1 Day 2 - 7 Days 1 - 4 Weeks > 1 Month
WFH Physical WFH Physical WFH Physical WFH Physical WFH Physical WFH Physical
Seat Seat Seat Seat Seat Seat

Claims - manual review - All LoB's Manual Review Y 2 hours 5 Work From Home- 5 5 5 12:00:00 AM 5 5 Work from Home
Digitally

Claims portfolio management- All LoB's Portfolio Management Y 2 hours 5 Mumbai 5 5 5 5 5 Corporate Office

Claims technical review- All LoB's Technical Review Y 1 day 4 Work From Home- 4 4 4 4 4 Work from Home
Digitally
Claim referral assessment/evaluation Assessment /Evaluation Y 2 hours 4 Work From Home- 4 4 4 4 4 Work from Home
Digitally
Service provider review and appointment Performance Management Y 3 days 2 Work From Home- 1 1 1 1 1 Work from Home
Digitally
Claim Settlement process- Intimation Claim Intimation Y 2 hours 4 Work From Home- 4 4 4 4 4 Work from Home
Digitally
Claim Settlement process- Vendor Appointment Vendors(Garage ,Surveyor, Y 2 hours 4 Work From Home- 4 4 4 4 4 Work from Home
Investigator, Advocate) Digitally
Claim Settlement process - Claim Settlement Claim Settlement Y 2 hours 4 Work From Home- 4 4 4 4 4 Work from Home
Digitally
Claim Settlement process- Claim Payment Claim Payment processing Y 2 hours 4 Work From Home- 4 4 4 4 4 Work from Home
processing Digitally
Claims Settlement Process- Assessmet BOT Preparation of assessment Y 2 hours 15 Work From Home- 15 15 15 15 15 Work from Home Four resource from each region and 3
through Invoice & pre- Digitally resource of HO
invoice
Claims Settlement Process- Paymnent Payment Requisition number Y 2 hours 15 Work From Home- 15 15 15 15 15 Work from Home Four resource from each region and 3
Requisition number generation through BoT generation through BoT from Digitally resource of HO
final assessment sheet
Claim Intimation BoT Generation of P400 Claim Y 2 hours Work From Home- 4 4 4 4 4 Work from Home 1 resource each from region and 1
4
number through BoT Digitally resources from HO
0

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Page 10 of 17
9. ICT Dependency
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Section 6: Personnel Requirements

IT Infrastructure & IT Applications

Resources
Business function Critical RTO (days) RPO What alternative Comments

IDW (Investment Data Warehouse)

Business processes or
Function workarounds can be
Y/ N employed

Network directory
Adobe Acrobat

Tax Integrator
Physical mail
Lotus Notes
Paper Files
File Server
Telophony

Longview

Quantum
Scanner

Outlook
Intranet
Internet

Auskey
QSTAR
Printer

Copier

Citrix
D2A
Claims - manual review - All LoB's Y 2 hours 1 x x x x x x x x x Work from Home Email, address book, MS Teams, MS Office, Network
directory and Citrix to be available within 2 hours

Claims portfolio management- All Y 2 hours 1 x x x x x x x x x Corporate Office Email, address book, MS Teams, MS Office, Network
LoB's directory and Citrix to be available within 2 hours

Claims technical review- All LoB's Y 1 day 1 x x x x x x x x x Work from Home Email, address book, MS Teams, MS Office, Network
directory and Citrix to be available within 4 hours

Claim referral Y 2 hours 1 x x x x x x x x x Work from Home Email, address book, MS Teams, MS Office, Network
assessment/evaluation directory and Citrix to be available within 2 hours

Service provider review and Y 3 days 1 x x x x x x x x x Work from Home Email, address book, MS Teams, MS Office, Network
appointment directory and Citrix to be available within 2 hours

Claim Settlement process- Y 2 hours 1 x x x x x x x x Work from Home Email, address book, MS Teams, MS Office, Network
Intimation directory and Citrix to be available within 4 hours

Claim Settlement process- Vendor Y 2 hours 1 x x x x x x x x x Work from Home Email, address book, MS Teams, MS Office, Network
Appointment directory and Citrix to be available within 2 hours

Claim Settlement process - Claim Y 2 hours 1 x x x x x x x x x Work from Home Email, address book, MS Teams, MS Office, Network
Settlement directory and Citrix to be available within 2 hours

Claim Settlement process- Claim Y 2 hours 1 x x x x x x x x Work from Home Email, address book, MS Teams, MS Office, Network
Payment processing directory and Citrix to be available within 2 hours

Claims Settlement Process- Y 2 hours 1 x x x x x x x Work from Home Email, address book, MS Teams, MS Office, Network
Assessmet BOT directory and Citrix to be available within 2 hours

Claims Settlement Process-
Paymnent Requisition number
generation through BoT
Claim Intimation BoT
Y 2 hours 1 x x x x x x x Work from Home Email, address book, MS Teams, MS Office, Network
directory and Citrix to be available within 2 hours
Y 2 hours 1 x x x x x x x Work from Home Email, address book, MS Teams, MS Office, Network
directory and Citrix to be available within 2 hours

12:00:00 AM

12:00:00 AM 12:00:00 AM 12:00:00 AM 12:00:00 AM

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Page 11 of 17
10. Recovery Strategy

Disruption Scenario / Recovery Strategy

Business function Sub-process Critical RTO (days) RPO Destruction of Permanent Permanent Temporary Temporary Temporary Temporary Temporary Temporary Temporary What critical What critical What Comments
Business building and loss of key loss of key loss of vital IT loss of vital IT loss of vital denial of denial of unavailability unavailability tasks / tasks / alternative
Function permanent loss of staff dependencies (data) (voice) (non- access to access to of key staff of key activities / activities / processes or
Y/ N vital IT (data and electronic) building precinct dependencies processes can processes workarounds
voice), vital non- records be performed cannot be can be
electronic records performed employed
and precinct.

Example Y Diversification, Diversification, Diversification, Diversification Recover from Diversification, Diversification, Diversification
Replication, Remote Cross-training, Remote Access brokers Remote Access Remote Access
Access, Alternate DTPs
Site

Manual Y 2 hours 2 hours

Claims - manual review - All LoB's
Review
Portfolio Y 2 hours 2 hours
Claims portfolio management- All LoB's
Management
Technical Y 1 day 1 day
Claims technical review- All LoB's
Review
Assessment / Y 2 hours 2 hours
Claim referral assessment/evaluation
Evaluation
Performance Y 3 days 2 days
Service provider review and appointment
Management
Claim Settlement process- Intimation Err:509 Y 2 hours 2 hours
Claim Y 2 hours 2 hours
Claim Settlement process- Vendor Appointment
Intimation
Vendors(Gara Y 2 hours 2 hours
ge ,Surveyor,
Claim Settlement process - Claim Settlement
Investigator,
Advocate)
Claim Y 2 hours 2 hours
Claim Settlement process- Claim Payment processing
Settlement
Claim
Y 2 hours 2 hours
Claims Settlement Process- Assessmet BOT Payment
Claims Settlement Process- Paymnent Requisition number generation through processing
generation
BoT through BoT Y 2 hours 2 hours
P400 Claim
Claim Intimation BoT Y 2 hours 2 hours
number
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
Err:509 Err:509 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 2 hours
0 0 0 2 hours
0 0 0 2 hours
0 0 0 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 0 12:00:00 AM 12:00:00 AM
0 0 12:00:00 AM 12:00:00 AM
BATTLE BOX
Contect description No of items
KEY CONTACTS

Organisation Contact Name Address

Phone Number Email
LOB: xxx Business Impact Assessment Section: Notes
Dept/Function: xxx Workbook Completed By: xxxxxxx
Location (Bldg City/State): xxx

Notes Action Item Closed

BIA Facilitation Meeting

(Date: Attendees)

773088556.xlsx - Date last updated: -----QBENA Business Resiliency ----- 16/17

LoB Process Manuals

Commercial Lines claims

Commercial Claims
Manual.pdf

Motor Claims

Motor OD
Manual.pdf
Health Claims

Health Claim
Manual-Final.pdf

Legal Claims TP Manual.pdf