Professional Documents
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Evidencia 1 Dialogo
Evidencia 1 Dialogo
Evidencia 1 Dialogo
Area: English
International Negotiation
SENA 2023
CAMIL: Good morning! My name is Camil, how are you today?
MAT: Hi! Camil, I’m Mat, nice to meet you. I’m ok, thank you for asking!
CAMIL: well, today we are going to talk about your tourism company.
MAT: of course, I have been working on the implementation of new strategies in the sales area
and improving the tourist product.
CAMIL: interesting. What about the workers area?
MAT: I have been putting into practice better communication channels, so that tour operators
offer a good product and implementing an organized management process.
CAMIL: Great, I've been thinking that it's important to build good customer relations,
Management process? And how you are implementing it? If you explain to me, I would solve the
problems in my cosmetics company.
MAT: of course, Process Management is a management discipline that proposes the optimization
of business processes to generate more value for the customer, And I have implemented it in
several rules which must be fully complied with in the company and in the works area.
CAMIL: Why specifically in the workers area?
MAT: because, if the workers are efficient, eloquent, they will sell twice as many tourist
packages, but I have been thinking that this is achieved by generating more commissions for my
employees.
CAMIL: That's a great idea! in my company, we have not sold much.
MAT: well, one of the main rules is to train employees with the new marketing strategies and
maintain a remuneration system in accordance with labor legislation. Have you implemented this
in your company?
CAMIL: I have not implemented such rules in my company, but it's a very interesting idea. If I
put it into practice, the balanced salary will very surely increase my sales.
MAT: if you don’t put it into practice, you will not see results.
CAMIL: you have all the reason
MAT: If you want you can visit my company, I can show you how we work to help you in your
company.
CAMIL: it's an excellent idea. When can I come to visit your tour company?
MAT: tomorrow!
CAMIL: Thank you very much mat you were a great help. See you tomorrow, goodbye.
MAT: it was a pleasure. Bye
Hi! Camil,
Good morning! I’m Mat, nice
My name is to meet you.
Camil, how are I’m ok, thank
you today?
you for
asking!
of course, I have
been working on
well, today we
the
are going to
implementation of
talk about your
new strategies in
tourism
the sales area and
company.
improving the
tourist product.