CAMIL: Good morning! My name is Camil, how are you today?

MAT: Hi! Camil, I’m Mat, nice to meet you. I’m ok, thank you for asking!
CAMIL: well, today we are going to talk about your tourism company.
MAT: of course, I have been working on the implementation of new strategies in the sales area
and improving the tourist product.
CAMIL: interesting. What about the workers area?
MAT: I have been putting into practice better communication channels, so that tour operators
offer a good product and implementing an organized management process.
CAMIL: Great, I've been thinking that it's important to build good customer relations,
Management process? And how you are implementing it? If you explain to me, I would solve the
problems in my cosmetics company.
MAT: of course, Process Management is a management discipline that proposes the optimization
of business processes to generate more value for the customer, And I have implemented it in
several rules which must be fully complied with in the company and in the works area.
CAMIL: Why specifically in the workers area?
MAT: because, if the workers are efficient, eloquent, they will sell twice as many tourist
packages, but I have been thinking that this is achieved by generating more commissions for my
employees.
CAMIL: That's a great idea! in my company, we have not sold much.
MAT: well, one of the main rules is to train employees with the new marketing strategies and
maintain a remuneration system in accordance with labor legislation. Have you implemented this
in your company?
CAMIL: I have not implemented such rules in my company, but it's a very interesting idea. If I
put it into practice, the balanced salary will very surely increase my sales.
MAT: if you don’t put it into practice, you will not see results.
CAMIL: you have all the reason
MAT: If you want you can visit my company, I can show you how we work to help you in your
company.
CAMIL: it's an excellent idea. When can I come to visit your tour company?
MAT: tomorrow!
CAMIL: Thank you very much mat you were a great help. See you tomorrow, goodbye.
MAT: it was a pleasure. Bye
 Hi! Camil,
Good morning! I’m Mat, nice
My name is to meet you.
Camil, how are I’m ok, thank
you today?
you for
asking!

of course, I have
been working on
well, today we
the
are going to
implementation of
talk about your
new strategies in
tourism
the sales area and
company.
improving the
tourist product.

I have been putting

into practice better
communication
channels, so that tour
interesting. operators offer a
What about good product and
the workers implementing an
area? organized
management process.
 Great, I've been thinking that it's important to build good
customer relations, Management process? And how you
are implementing it? If you explain to me, I would solve
the problems in my cosmetics company.

of course, Process Management is a management discipline

that proposes the optimization of business processes to
generate more value for the customer, And I have
implemented it in several rules which must be fully
complied with in the company and in the works area.

Why specifically in the workers

area?

because, if the workers are efficient,

eloquent, they will sell twice as many tourist
packages, but I have been thinking that this
is achieved by generating more commissions
for my employees.

That's a great idea! in my company, we

have not sold much.

well, one of the main rules is to train

employees with the new marketing strategies
and maintain a remuneration system in
accordance with labor legislation. Have you
implemented this in your company?
 I have not
implemented such
if you don’t
rules in my company,
put it into
but it's a very
practice, you
interesting idea. If I
will not see
put it into practice,
results.
the balanced salary
will very surely
increase my sales.

If you want you

can visit my
company, I can
you have all
show you how we
the reason.
work to help you in
your company.

it's an excellent idea.

When can I come to Tomorrow!
visit your tour
company?
V

Thank you very

much mat you were
It was a pleasure.
a great help. See
Bye!
you tomorrow,
goodbye.
 GLOSARY

Process Management: discipline that proposes the optimization of business processes to

generate more value for the customer,
Marketing: a job that involves encouraging people to buy a product or service
Customer: a person who buys goods or a service
Efficient: performing or functioning effectively with the least waste of time and effort;
competent:
Salary: a fixed amount of money paid regularly to a person for work
Commission: an order to perform a task, job, or duty

Cambridge Dictionary. (2023). Obtenido de https://dictionary.cambridge.org/es/

WordReference.com. (2023). Obtenido de https://www.wordreference.com/