Global Implementation

Delivering on our Commitments

2 | Global Implementation

A message from Kevin Mace

Vice President, Global Implementation

Successful implementation of every product and service we provide is extremely important to our
customers and their patients, and we take that responsibility seriously. From the moment that
we engage in partnership with you, our team will work diligently to provide a successful conclusion
with the shortest possible project duration. Our goal is to get our products into your hands as
quickly as possible to benefit your department operational workflow and your patient’s needs.

Our implementation team is regionally based and dedicated to local

customers, whilst further supported by a global functional team
who provide additional expertise as required. Our goal is to minimize
department disruption and clinical downtime whilst delivering the
highest quality work and professionalism. We have a united sense
of purpose around delivering value by enabling faster time to clinical
operation and patient treatment, as we continually strive to improve
our performance and reduce the burden on your department that every
upgrade or installation entails.

We are able to support any implementation related questions, both

pre- and post-sale should you have them. For complex projects, this begins with our planning
teams who will analyze the initial quote and offer advice on compatibility and implementation
impact. We then hand off to our Project Management team who manage your implementation
project from order creation to acceptance and project closure, and will be your main point of
contact during the entire process. We use our highly skilled and experienced installation engineers
to handle both the physical and remote installation work, whilst keeping you fully up to date as
the work progresses. We look forward to collaborating closely with you on all new and existing
relationships over the coming years.
3 | Global Implementation

Planning
Planning today’s actions for
tomorrow’s success

A well-integrated Oncology System Solution optimizes the use of the latest Varian technologies
with an aim to improve patient outcomes. The Customer Planning teams collaborate with
Subject Matter Experts and Customer Stakeholders to develop an initial plan that incorporates
clinical goals and operational efficiencies.

Site

Hardware

Comprehensive
Software
Planning Solution

Interoperability

Database Services

Site Planning Interoperability Planning

Supporting sales and our customers to
provide technical assistance on site prepara-
tion and rigging requirements by partnering
with the design and construction teams.
Hardware Planning
Our hardware planning has the expertise to
review current state against upgrade require-
ment, in support of customers’ clinical goals.
Software Planning
Software Planning engagement creates a
seamless transition from sales cycle to pro-
ject start, setting up the entire project team
for successful software implementation.
Interoperability Planning analyses
customer goals and current HL7 interface
environments to provide standard and
custom scopes of work with practical,
functional solutions.
Database Services Planning
When undergoing organizational and OIS
vendor changes, customers require solutions
for management of legacy data assets.
Database Services Planning at these
junctures involve assessment of feasibility
and scope of migration, merge, and other
available database services
4 | Global Implementation

Project Management
Provide a best-in-class customer
implementation experience

Varian assigns a Project Manager to work directly with your project team. The primary goal of the
Varian Project Manager is to deliver purchased goods and services to the customer in a strategic,
well-planned and organized fashion, which meets the project objectives and complies with
directives and regulatory requirements.

Our Project Management professionals use their vast experience to guide you through the globally
applied implementation process that is adapted to your project scope, its milestones and
dependencies, from project initiation through completion and Go Live.

Kickoff
project Facilitate
communication

Build project Engage

team subject matter
experts

Provide product
documentation &
requirements

Monitor progress
and assess
risks
Prepare for Coordinate
installation material
deliveries

Review & guide

for site readiness
5 | Global Implementation

Installation
Let us make it happen together

Moving large, heavy, and technically advanced equipment requires a highly skilled team with
unique training and experience. Our global teams are very specialized in the safe delivery and
assembly of all our sensitive medical equipment.

Following the mechanical installation, our engineers will start up, align, and calibrate the system.
We then partner with your onsite personnel to validate the equipment installation to ensure it
meets specification and your expectations. For new software installations or clinical upgrades, our
software engineers will perform installation tasks and validation onsite or remotely.

Finally, we hand over your equipment to you and the local service organization for continued care.
6 | Global Implementation

Customer Success Stories:

Challenging delivery
Kaiser Permanente Los Angeles Medical Center,
Los Angeles, USA
Halcyon® system was to be delivered through a
parking garage that had a low ceiling, with an
uneven slope downhill. Machine was delivered
with no damage after months of reviewing the
rig path and successful collaboration with Site
Planning and Project Management.
Full system Installations at multiple sites
Amsterdam UMC, VUmc/AMC,
Amsterdam, The Netherlands
Six Ethos™ Therapy systems installations at three
different locations performed during the pande-
mic. First customer worldwide to connect several
Ethos systems at multiple locations to one Server
Appliance system.
Tight project scheduling
Cancer Hospital Ahmedabad, Ahmedabad, India
Despite a very challenging bunker design and
tight project schedule, this Halcyon was delivered
and installed within a very short period. In just 27
days after delivery the first patient received their
first treatment.
Linac replacement and vault renovation
Queen Mary Hospital, Hong Kong, China
Upgrade from an older Clinac® iX system to a
TrueBeam® radiotherapy system required a
careful evaluation of all radiation protection
requirements. The Varian team in collaboration
with the customer developed an implementation
solution without causing any delay in the project
schedule and disruption of the department’s
workflow.

Full remote software upgrade

Unidad de Radioterapia Oncológia Gurve,
Caracas, Venezuela
Complex Software upgrade project requires
extensive planning and alignment with the
customer. The partnership and collaboration
between the project teams resulted in a remarka-
ble project executing the first ARIA® OIS for
radiation oncology v16.1 fully remote upgrade
globally.

Installation of new generation systems

Lagos University Teaching Hospital,
Lagos, Nigeria
By replacing an old linac and adding two more
systems, NLCC (NSIA-LUTH Cancer Centre) has
become the biggest and busiest cancer treat-
ment center in West Africa. Varian‘s teams
worked diligently with authorities and staff to
deliver and install three latest generation
systems: two VitalBeam® radiotherapy system
and one Halcyon.
Disclaimer and Safety Statement

Intended Use Summary

Varian Medical Systems’ linear accelerators are intended to provide stereotactic radiosurgery and precision radiotherapy for lesions, tumors, and conditions
anywhere in the body where radiation treatment is indicated.

Important Safety Information

Radiation treatments may cause side effects that can vary depending on the part of the body being treated. The most frequent ones are typically temporary and
may include, but are not limited to, irritation to the respiratory, digestive, urinary or reproductive systems, fatigue, nausea, skin irritation, and hair loss. In some
patients, they can be severe. Treatment sessions may vary in complexity and time. Radiation treatment is not appropriate for all cancers.

Medical Advice Disclaimer

Varian as a medical device manufacturer cannot and does not recommend specific treatment approaches. Individual treatment results may vary.

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© 2022 Varian Medical Systems, Inc. The name Varian, Varian Medical Systems and all product names mentioned herein are trademarks or registered
trademarks of Varian Medical Systems Inc. unless otherwise indicated. Devices presented in this brochure may not be cleared or available in your market.
Please verify the current status with your local Varian representative.
VEO OS 8028B 9/2022