Managing “External Services”

Interface with Supplier

Dr Frederic LIEUTAUD
DAP/SSH - Eurocontrol
Agenda

Yesterday

– Expression of Needs (Olivier Guillet – Eric Britz)

Today

– Managing Interface with Suppliers (Frederic Lieutaud)

– Legal Aspects (François Renard)

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23-25 June - Brussels 2
Context

Safety Management System / Management of External Services

Manage Safety Process,

wrt services provided to end Users

Assess Risk wrt to safety Significance

within the provision services

Specify Needs supporting the end service provided

Define SLA/Contract … at the right level

SASI WS02-08
Incorporating Legal Aspects
23-25 June - Brussels 3
Context

I/F with
I/F with
Supplier
Supplier

SUPPLIER
SUPPLIER ANSPs
ANSPs END
END
EXTERNAL
EXTERNAL
SUPPORTING
SUPPORTING USERS
USERS
SERVICES
SERVICES SERVICES
SERVICES

Managing Interface
Managing Interface with
with Supplier
Supplier
To Study,
To Study, To
To Planify,
Planify, To To Implement
Implement Activities
Activities
? to guaranty
to guaranty that
that the
techniques used
techniques used by
the design,
design, the
by the
the methods
the supplier
methods and
supplier ensure
ensure aa
and

product with
product with aa quality
quality level
level satisfactory,
satisfactory,
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23-25 June - Brussels 4
Internally

Safety Management System / Management of External Services

It is a project that needs to be adequately

manage at the interface
It is a project that needs to implement processes
Internally & Externally to supervise the supplier activities

Express NEEDS (Performance requirements, Safety

requirements/objectives, Quality requirements,
Documentation delivery, audit plan, ….) with the aim to
comply with your own obligation (ESARR3 / CR’s)
Internally, specify a set of requirements that will be
incorporated at the right level in the SLA / Assurance
Quality Plan/ Product Assurance Quality Plan,…. =
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Part of the Contract
23-25 June - Brussels 5
Externally

Safety Management System / Management of External Services

Externally, give ANSP the assurance level expected

that the Product or the Service delivered complies with
ANSPs requirements
Quality Assurance

Externally, guaranty to ANSP that all safety risks

associated to the design, the development, the
manufacturing and the use of a product are identified,
assessed, minimized (risks reduction), controlled and
accepted at the right level and in a appropriate way,
while implementing a Safety Assurance Program

Safety Assurance
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23-25 June - Brussels 6
Managing
Clas Risks

Define the
Define the Policy
Policy to
to identify
identify
Identification
Identification What level
level ofof Management
Management and and
What
Of
Of Quality is
is required?
required?
Quality
Needs // Risks
Needs Risks Wrt activities
activities and
and delivery
delivery of
of aa
Wrt
Product or
Product or Service
Service

•• Class
Class 11 :: Risk
Risk Minimum,
Minimum, whatever
whatever the
the
Cost
Cost
CLASS of
CLASS of
•• Class
Class 22 :: Trade-off
Trade-off between
between Risk/Cost
Risk/Cost
Minimising thethe Risks
Risks the Project
the Project
Minimising
•• Class
Class 33 :: Trade-off
Trade-off between
between Risk/Cost
Risk/Cost Manage
Manage
Minimising the
Minimising the Costs
Costs Risks
Risks
And
And
•• Class
Class 44 :: Cost
Cost Minimum
Minimum QA &
QA & SA
SA
SASI WS02-08
23-25 June - Brussels
Level Required
Level Required7
Equipment
Ork (HDW, SFW)

Safety Management System / Management of External Services

Management Process INCLUDES checking & keeping

monitoring Quality of Equipment used and Software
development and COTS

To Guaranty to the ANSP that the Software developed

or re-used including the COTS satisfy at any time the
requirements

In particular, Software must be safe and reliable in the

operational environment

Software Assurance Product

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23-25 June - Brussels 8
Documentation
Ork

Safety Management System / Management of External Services

Obtaining Adequate Documentation

Quality Assurance Plan
Safety Assurance Plan
Dependability Studies (Reliability, Maintainability,
Availability, Safety)
Management of anomalies
Configuration Management (equipment)
Tests Plan (equipment)
….;
Adequate Documentation will help you
• to get a good level of how supplier’s activities
are performed, what is used and how,
SASI WS02-08
23-25 June - Brussels
•to manage risk and make decision 9
Documentation
Ork

Safety Management System / Management of External Services

Obtaining Adequate Documentation

Managing Risks
Managing Risks

Attach this
Attach this documentaiton
documentaiton in
in your
your contract
contract

So that
So that itit can
can become
become Binding
Binding upon
upon the
the supplier
supplier

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23-25 June - Brussels 10
Product Assurance Concept

ANSPs
ANSPs

Product Assurance
Product Assurance

Product
Product
Or
Or
ANSPs
ANSPs Process of
Process of Design,
Design, Services
Services
Manufacturing
Manufacturing
Requirements
Requirements or Implementation
or Implementation Compliant
Compliant
And Control
Control With
With
And
Requirements
Requirements

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23-25 June - Brussels 11
Product Assurance Concept

Dependabilty
Dependabilty
studies
studies
Product
Product
Availability
Availability
Assurance
Assurance
Risk
Risk Analysis
Analysis

Reliability
Reliability
Identification of Definition &
Software Quality
Expression External Software
Service Quality
implementation
Lessons
Lessons Learned
Learned of
Monitoring
EXPERTISES Assurance
Assuranceof a Service
providers and
of needs service
. Management interfaces Level
Hardware
Hardware Quality
Agreement
Quality
of Anomalies Assurance
Assurance Components
Components
. Analyses of
failures Integration
Integration

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23-25 June - Brussels 12
Product Assurance Concept

Benchmarking
Benchmarking
Lessons
Lessons
Learned Checking
Checking your
your National
National Roles
Roles
Learned

Monitoring of
service
Analysis of previous Supplier relationships
Analysis of previous Supplier relationships

Approval
Approval of
of future
future supplier
supplier

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23-25 June - Brussels 13