RAKHSHANDA BATOOL

Nationality: Pakistani Gender: Female Phone number: (+92) 3285245462 (Mobile) Email address:

rakhshandabatool756@gmail.com Address: Chakwal City, 48800, Chakwal, Pakistan (Home)

ABOUT ME

To pursue a career in a renowned organization with dedicated efforts and to associate me

with an organization that provides an opportunity to boost and implement my knowledge
and skills. Curious and restless individual, always in search of new inspiration. I firmly
believe in the value of hard work and smart strategies for achieving success.

WORK EXPERIENCE

2023 – 2024 Chakwal, Pakistan

TEACHER CADET COLLEGE CHAKWAL FOR GIRLS

1. Created engaging lesson plans aligned with curriculum standards.

2. Delivered lessons using diverse teaching methods.
3. Evaluated student performance and provided feedback.
4. Maintained a positive and inclusive classroom environment.
5. Worked with colleagues to plan curriculum and support student learning.
6. Kept parents informed about student progress.
7. Stayed updated on educational trends and teaching strategies.
8. Participated in or led extra-curricular activities.
9. Managed student records and attended meetings.
10. Provided guidance and support to students.

2022 – 2023 Islamabad, Pakistan

CUSTOMER SUPPORT EXECUTIVE LINKS BPO

1. Respond to customer inquiries and resolve complaints via phone, email, or chat.
2. Investigate and resolve customer issues to ensure satisfaction.
3. Maintain positive and effective communication with customers.
4. Have a deep understanding of products/services to provide accurate information.
5. Keep detailed records of customer interactions and transactions.
6. Work with team members and other departments to improve customer experience.
7. Provide technical assistance to customers as needed.
8. Identify and suggest improvements to enhance customer satisfaction.
9. Participate in training sessions to enhance skills and knowledge.
10. Provide feedback to management on customer concerns and suggestions.

EDUCATION AND TRAINING

2019 – 2021 Pakistan

M.SC ZOOLOGY University of Sargodha

Website https://su.edu.pk

2016 – 2018 Pakistan

B.SC University of Sargodha

Website https://su.edu.pk

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2014 – 2016 Pakistan
INTERMEDIATE Board of Intermediate & Secondary Education Rawalpindi

Website https://biserawalpindi.edu.pk

2012 – 2014 Pakistan

MATRIC Board of Intermediate & Secondary Education Rawalpindi

Website https://biserawalpindi.edu.pk

COMMUNICATION AND INTERPERSONAL SKILLS

Verbal Communication

Clearly and effectively communicate ideas, instructions, and information to individuals and groups.

Active Listening

Listen attentively to others, understand their perspectives, and respond appropriately.

Interpersonal Skills

Build positive relationships with colleagues, clients, and stakeholders.

Conflict Resolution

Resolve conflicts calmly and professionally, finding mutually beneficial solutions.

Teamwork

Collaborate effectively with others to achieve common goals.

Presentation Skills

Deliver engaging and informative presentations to audiences.

DIGITAL SKILLS

Excellent command of Microsoft Office (Word, Excel, Outlook) Social Media including Facebook ,
WhatsApp and Twitter creative & artistic abilities Good intercultural communication

LANGUAGE SKILLS

Mother tongue(s): URDU

Other language(s):

UNDERSTANDING SPEAKING WRITING

Spoken Spoken
Listening Reading
production interaction
ENGLISH B2 B2 B2 B2 B2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

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HOBBIES AND INTERESTS

Books Reading

Gardening

Cooking

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