Professional Documents
Culture Documents
4_5920453782918926745 (1)
4_5920453782918926745 (1)
A: General questions
1. Differentiate the two types of conflicts?
Answer: There is low scale and high scale conflict, low scale is minor while high
scale is serious, low scale is for short period of time and easier and high scale is for
a longer period of time and difficult
2. Give two rules of the Interest-Based Relational (IBR) approach for resolving a
conflict?
Answers: 1) make sure that good relationships are the first priority
2) listen carefully to the interests of the other side
3. Define mediation and mediator?
Answer: Sometimes it is very useful for a conflict to be managed by an outside
"Third party' who is neutral in the conflict. This is called mediation and the neutral
party managing the process is called the mediator.