Hootsuite

Enterprise
Accelerate your social transformation
About Hootsuite Enterprise
Partner with Hootsuite to accelerate your social transformation
Social Social Selling
Marketing
9:35 am pm
Employee
Advocacy
Hootsuite is the most widely used platform for managing
social media, loved by over 10 million people around
the globe and trusted by more than 800 of the Fortune
1000. Hootsuite Enterprise empowers organizations
to execute business strategies for the social media
era and scale social media activities across multiple
teams, departments, and regions. Our versatile platform
supports a thriving ecosystem of social networks
complemented by 200+ business applications and
integrations, allowing organizations to extend social
media into existing systems and programs.
Trusted by more than 800 of the Fortune 1000
Social
Customer Service
Social HR
Along with our channel and agency partners, we
help organizations build deeper relationships with
customers, stay connected to the needs of the market,
grow revenue, and draw meaningful insights from social
media data. Innovating since day one, we continue to
help organizations pioneer the social media landscape
and accelerate their success through product training,
group training and tailored organizational training, as
well as security and compliance services.
Request a custom demo today by visiting
enterprise.hootsuite.com
Social Marketing:
Accelerate your marketing strategy and drive measurable results
Teams can collaborate across departments, business units, and regions, to amplify campaigns and
drive measurable results—all within a secure publishing environment. Maintain control of your
global social footprint while staying relevant through local networks and languages.
Increase brand awareness and improve perception ‹‹Identify and engage with industry leaders, influencers and
ambassadors to further extend your brand message
‹‹Monitor social channels for what’s being said about your
brand, company, products, and competitors ‹‹Simplify content curation and discover the most targeted,
relevant content to share
‹‹Extend the reach of your marketing campaigns and messages
through content marketing, social advertising, and cross- Mitigate risk and remain compliant
channel communication
‹‹Maintain the security of social media accounts and reap the
‹‹Schedule posts to reach your audience at optimal times, rewards of enterprise-scale social communication without
in bulk to save time, or with geo-targeting to connect with putting your brand, or company data, at risk
region-specific audiences
‹‹Confidently communicate with customers while remaining
Build an engaged and connected community compliant
‹‹Grow your online following—and keep current fans ‹‹Easily customize individual, team, department and regional
engaged—with contests that spark conversations permissions ensuring they adhere to internal governance and
policies

Social Selling:
Find, acquire, and build long-term relationships
Monitor social channels for buying signals, generate qualified leads, share content to build
relationships, and close deals faster with real-time insights.
Discover new leads by monitoring early and late stage Build long-term relationships
buying signals on social channels ‹‹Establish your expertise through sharing value-add content
‹‹Identify top-performing content to share with leads during the throughout the customer journey
sales cycle
‹‹Improve renewal rates and your customer lifetime value
‹‹Push social leads to your CRM system and directly measure through staying connected and engaged
the impact of your social interactions

ACCELERATE YOUR SOCIAL TRANSFORMATION WITH HOOTSUITE ENTERPRISE

Social Customer Service:
Strengthen relationships and delight customers
Proactively identify issues on social media and delight customers with seamless cross-channel
service experiences, thanks to a thriving ecosystem of integrated help desk and CRM technologies.
Accelerate response times, in all time zones Improve customer satisfaction
‹‹Rapidly resolve inbound inquiries by routing messages to the ‹‹Proactively monitor social channels to identify issues before
correct individual, team, or department they escalate

‹‹Track message volume and response times to increase efficiency ‹‹Integrate social data into CRM and help desk tools to improve
the customer journey
‹‹Filter messages by geography and language to reflect the
structure of your customer service team

Employee Advocacy:
Build brand love both internally and externally
Building meaningful relationships with your customers and online audience can be achieved
through the enablement of your company’s most devoted fans; your employees. Leverage them to
amplify announcements and campaign messages, enabling them to stay engaged, boosting your
brand’s social reach.
Engage, amplify and measure results within your company and beyond
‹‹Boost awareness of brand, recruitment, and social ‹‹Measure and optimize team participation, content
responsibility campaigns performance and social reach

‹‹Increase employee engagement, happiness and retention

Social HR:
Find exceptional talent and expedite recruitment
Leading HR departments are leveraging social to manage the end-to-end recruitment process,
making the traditional recruitment process more efficient, through reaching a broader and more
targeted audience.
Accelerate candidate qualification and maximize efficiency
‹‹Use social media to post open jobs, build candidate pipeline ‹‹Quickly build rapport with candidates, clarify role
and manage interactions across regions and time zones to expectations, and gauge cultural fit to speed up the
optimize the candidate experience qualification process

Request a custom demo today by visiting

enterprise.hootsuite.com

ACCELERATE YOUR SOCIAL TRANSFORMATION WITH HOOTSUITE ENTERPRISE