UNIVERSITI TEKNOLOGI MARA (UiTM)

CAWANGAN KOTA KINABALU, SABAH

FACULTY BUSINESS AND MANAGEMENT

DIPLOMA IN BANKING STUDIES (BA119)

BUSINESS COMMUNICATION (MGT269)

ANALYTICAL REPORT

“WATER DISRUPTIONS AMONG KOTA KINABALU STUDENTS”

PREPARED BY:
NO NAME STUDENT ID
1. MISHA BINTI OMAR 2023846216
2. NURAIN BINTI ROBERT 2023891912
3. AHMAD RIZAL BIN ABDUL SAFAR 2023482022
4. MUHAMMAD YUSUF BIN MOHD SAMAN 2023658688
5. RAHMAN BIN AMIR 2023469664

PREPARED FOR:
MISS NUR SHAHAFIQAH NADIAH BINTI JAFFERY

SUBMISSION DATE: 7 MAY 2024

LETTER OF TRANSMITTAL

Miss Nur Shahafiqah Nadiah Binti Jaffery,

Lecturer of Business Communication,
University Technology Mara (UiTM),
88450 Kota Kinabalu,
Sabah. 23 April 2024

SUBMISSION OF ANALYTICAL REPORT

Dear Miss Nur Shahafiqah Nadiah,

We are delighted to inform you that we are submitting the analytical report for our
assignment of Business Communication MGT269 of Disruptions Water Company in Kota
Kinabalu residents. This report is the result of our hardship using the knowledge we have
from the respective course. Apart from that, this report is to identify the issues and problem
that Life Water Company had faced last year and its immediate and lasting physical in the
daily life of students in Kota Kinabalu’s residents.
We have put in our best effort and concentration during the preparation of this report. We
are thrilled that you gave us permission to do a survey report. By doing this research, we have
developed a lot of knowledge that we can practice in our personal career soon.
This report would not have been made possible without your devoted assistance and great
cooperation. We appreciate your continuous support that has encouraged us and pushed us
even more towards the goal of preparing the best report possible.
We thank you again for your continuous dedication to Miss Nur Shahafiqah Nadiah and if in
any case you are experiencing problems understanding our report, you could kindly contact
us again and we would be happy to enlighten you with anything. Finally, we also hope the
findings of the report meets your expectations. Thank you.
Sincerely,

MISHA BINTI OMAR (2023846216)

NURAIN BINTI ROBERT (2023891912)
MUHAMMAD YUSUF BIN MOHD SAMAN (2023658688)
AHMAD RIZAL BIN ABDUL SAFAR (2023482022)
RAHMAN BIN AMIR (2023469664)
TABLE OF CONTENT

LETTER OF TRANSMITTAL……………………………………………. I

1.0 ACKNOWLEDGEMENT…………………………………………………. II

2.0 EXECUTIVE OF SUMMARY……………………………………………… 1

3.0 INTRODUCTION………………………………………………………….
I. BACKGROUND OF PROBLEM…………………………………………
II. PURPOSE OF STUDY………………………………………………….
III. SCOPE OF STUDY…………………………………………………….
IV. METHOD OF INVESTIGATION…………………………………….
V. LIMITATIONS……………………………………………………….

4.0 FINDINGS AND DATA ANALYSIS…………………………………….

5.0 CONCLUSION…………………………………………………………….

6.0 RECOMMENDATIONS………………………………………………….

7.0 REFERENCES……………………………………………………………

8.0 APPENDIX…………………………………………………………………
1.0 ACKNOWLEDGEMENT

All praise is due to Allah and His blessing for allowing us to complete the assignment for
this subject successfully. In other words, Alhamdullilah to Almighty for giving us the
strength and patience to complete this report project within the time given. We also thanks for
all the chances and inspiration that helped us a lot to continue working on this project till it
was completed.

First and foremost, to our beloved lecturer we would like to show our gratitude to Miss
Nur Shahafiqah Nadiah for giving guidance on this report assignment project that we want to
carry out successfully. We would like to give a thousand thanks above her strong motivation
and continuous willingness to accomplish this project. Without her guidance we may not be
able to carry out and complete this report project. And not forgetting, we want to express our
sincere gratitude to our parents because they always pray for our future through love, prayers
and with care. No matter how far we are from our parents, these people always provide moral
support so that we are given strength in all the fields we engage in to become useful people
for our religion, nation, and country. This analytical report cannot be done without help from
our respondents by completing our survey questionnaire. So, we would like to thank all the
respondent for them willingness to spend their time to answer and completing our survey,
which are the students of UiTM Kota Kinabalu.

In a nutshell, we would like to thank each one of our teammates, Misha Binti Omar, Nurain
Binti Robert, Ahmad Rizal Bin Abdul Safar, Muhammad Yusuf Bin Mohd Saman and
Rahman Bin Rahim for being appreciate their effort in prepared this report.
2.0 EXECUTIVE SUMMARY

First, the report which titled Water Disruption among University student in Kota Kinabalu for
the course Business Communication MGT269.This analytical report is required to be turned
to Miss Shahafiqah Nadiah, our lecturer of this course, as the work of group assignments. The
survey’s goal is to examine the effects of water disruption among students.

The executive summary discusses water disruption among university students in Kota
Kinabalu, Sabah, where they face difficulties in accessing clean water, impacting their get
ready for lectures, and overall well-being. This issue occurs in both developed and
developing countries due to inadequate infrastructure, poor management, and climate factors.
To address this, a comprehensive strategy involving investments in water supply systems
development, water conservation promotion, and raising awareness among students and
communities is needed.

There are few sections to this written report. The introduction to this study covers the
context of the issues, the aim and the scope of the survey, the technique of investigation used
and the study’s limitation. After that, data analysis and findings are also included in the report
to comprehensively the effects of Water Disruption among students. Not only that, but we
also give our recommendations and conclusions toward this issue that can helps students to at
least solve the problem later and difficulties that were identified through analysis of the entire
study.

As for our method of investigation, we are using primary data which is questioner, and we
use Google Form as the platform. We been asked help from our friends that study in UiTM,
UMS Kota Kinabalu and PoliTeknik Kota Kinabalu and we got 65 respondents from the
survey that we made. Moreover, we also use second data for our method investigation such as
article, websites and journals on Google scholar which include the information that we
needed for this study. According to our data from the survey, the main findings initiate the
main problem for water disruptions is maintenance works on water pipes that got most higher
percentage which is 27,7%. At the same, we also faced limitations in order to complete this
report such as limited resources, less respondents and time constraints.

Finally, there are some suggestions derived from the analysis that can assist students from
this problem include to store water in containers for emergencies and students can also reduce
water usage every day. We cannot be wasteful especially in water and always be prepared
because we did not when did water disruption will happen.

3.0 Introduction

The article discusses the repeated water supply disruptions experienced by Life Water
Industries Sdn Bhd, a bottled drinking water manufacturer located at Industrial Zone 8,
KKIP. The disruptions have been ongoing since August 21 and are causing major concerns
for the company's manufacturing operations. The disruptions have been attributed to various
reasons such as low water pressure, rationing, pipe connection issues, electricity supply
problems, changing SIV meter, and emergencies due to leaked pipes. The company is
worried about the impact on its daily operations and highlights the challenges of finding
alternative sources of treated water, which are often unable to cope with the manufacturing
plant's capacity and are costly.

The state of Sabah has logged a total of 451 hours of water disruption since January, with
each disruption lasting from five to 65 hours. The disruptions have been both scheduled and
unscheduled, with instances of water supply being cut even before the scheduled date of
disruption. The document emphasizes the worrisome nature of the situation, especially
considering the rising demand for treated water due to the state's industrial and residential
development. The disruptions are causing machines to be idle and affecting manpower,
ultimately impacting the competitiveness of the industry. The company calls for urgent
attention from relevant authorities to address the water shortage issues in both the short and
long term.

In addition to the challenges faced by Life Water Industries, the document also highlights the
record high state revenue of RM6.973 billion posted by the Sabah Government last year. This
demonstrates the government's commitment to managing the economy in line with the Sabah
Maju Jaya (SMJ) spirit. The revenue achievement reflects the momentum in managing the
economy and aligns with the state's commitment to progress. The document underscores the
significance of this achievement in the context of the broader economic landscape and the
government's efforts to drive development and growth in Sabah.

3.1 Background of Problem

Access to clean and reliable water is a fundamental necessity for any community, including
educational institutions. However, many campuses, especially in regions with inadequate
infrastructure or facing environmental challenges, struggle with water disruptions. These
disruptions can have significant implications for students, affecting their health, academic
performance, and overall well-being.

1. Infrastructure Issues: Aging or inadequate water infrastructure can lead to frequent leaks,
bursts, and other issues that result in water disruptions. Many educational institutions face
challenges in maintaining and upgrading their water systems due to limited funding or
competing priorities.

2. Environmental Factors: Environmental factors such as droughts, floods, and water

contamination can exacerbate water supply problems. Climate change may also increase the
frequency and severity of extreme weather events, further impacting water availability and
quality on campuses.

3. Population Growth: As student populations grow, the demand for water increases
accordingly. Without corresponding upgrades to water infrastructure, this can strain existing
systems and lead to more frequent disruptions.

4. Financial Constraints: Educational institutions often operate within tight budgets, making it
difficult to allocate sufficient resources to address water infrastructure needs. This can result
in deferred maintenance and delayed repairs, prolonging the occurrence of water disruptions.

5. Health and Safety Concerns: Water disruptions can pose health and safety risks to students,
faculty, and staff. Lack of access to clean water for drinking, sanitation, and hygiene purposes
can increase the likelihood of waterborne illnesses and compromise overall campus health.

6. Academic Impact: Water disruptions can disrupt normal campus activities, including
classes, research projects, and extracurricular activities. Students may face difficulties
completing assignments, conducting experiments, or accessing essential facilities like
laboratories and restrooms.

7. Psychological Stress: Uncertainty surrounding water availability can also contribute to

psychological stress among students. Concerns about hygiene, hydration, and basic
necessities can affect students' mental well-being and academic performance.

Addressing water disruptions among students requires a multi-faceted approach involving

investment in infrastructure upgrades, sustainable water management practices, and
emergency preparedness measures. Collaborative efforts between educational institutions,
government agencies, and community stakeholders are essential to ensure reliable access to
clean water for all students.
 3.2 PURPOSE OF STUDY

Both locals and university students in Kota Kinabalu frequently experience water related
issues. This is a problem since water is used extensively in everyone’s everyday life, and it is
unfair to the people who live in Kota Kinabalu and university students. The study’s
objectives are:

1. To find out how students feel about water disruptions.

To identify the spectrum of emotions and reactions felt, the study explores the emotional
reactions of college students to water disturbances. The project intends to improve students’
general well-being in the university setting by providing insights into these emotional effects
and helping to shape ways for better-supporting students during such disturbance.

2. To determine the impact of water disruptions on students’ daily life

Water supply disruptions can seriously impact students’ daily lives by disrupting their
personal hygiene, food availability, comfort in their learning environment, and social
activities, creating additional challenges that disrupt their focus and overall well-being.

3. To know what the common causes of water disruptions is.

Common causes of water disruptions include infrastructure issues such as pipe leaks or
bursts, maintenance and repair work, water contamination events, dry weather leading to low
water levels in reservoirs, and natural disasters.

4. To determine the frequency of water usage among the students.

The purpose of the study is to determine the frequency of water usage among students,
aiming to understand their water consumption patterns, identify trends, and potentially
implement water conservation measures or infrastructure improvements based on the
findings.
3.3 SCOPE OF STUDY
3.4 METHOD OF INVESTIGATION
3.5 . LIMITATIONS
 3.6 FINDINGS AND DATA ANALYSIS

1.How often do you experience water disruptions in your area?

How often? Percentage

Rarely or never 4.6%
Occasionally (once a few months) 36.9%
Frequently (several times a month) 30.8%
Regularly (once a week or more) 27.7%
Table 3.1
According to figure 3.1 and table 3.1, the majority of the respondents ,36.9% is once a few
months to experience water disruption, while
2. How does water disruptions affect your daily life and activities ?
3. How do water disruptions impact communities and daily life ?

Based on the pie chart above, majority of the respondents which is the students, 20 (30.8%)
choose contamination incidents as water disruptions impact communities and daily life while
19 (29.2 %) respondents have choose maintenance work, 17 (26.2%) respondents choose
pipeline leaks and only 9 (13.8%) respondents choose power outages.

This analysis reveals that contamination incidents are the most prevalent among the three
options, with 20 respondents selecting it. This trend can be attributed to various factors. For
example, in the Kota Kinabalu area, particularly in places like Sepanggar near Universiti
Teknologi Mara, Universiti Malaysia Sabah, and Politeknik, there are numerous industries
operating openly, some without proper permits. When these industries operate without
adherence to operational guidelines, there's a risk of contaminating water supplies.
Continuous operation without compliance can lead to the release of toxic chemicals into
waterways, rendering the water unsafe for drinking, irrigation, or recreational activities. Such
incidents have a direct impact on water users, particularly students in the vicinity

Conversely, the option with the lowest number of responses, power outages, also has a
rationale. Backup systems such as generators can sustain essential functions like pumping
and treatment, thereby minimizing the impact on water supply in the area.
4. What are some common causes of water disruptions in Kota Kinabalu area ?

Based on the pie chart above, it demonstrates that the majority of students have choose
maintenance works on water pipes as a common causes of water disruptions in Kota
Kinabalu area with 18 (27.7%) respondents, while 17 (26.2%) respondents choose burst
pipes due to aging infrastructure or construction activities, 16 (24.6%) respondents choose
dry weather leading to low water levels in reservoirs and only 14 (21.5%) respondents
choose heavy rain and landslides.

The option chosen by the highest number of students is maintenance works on water
pipes, with 18 respondents. This choice is influenced by the population growth and
urbanization in the area. As the population of Kota Kinabalu expands, the demand for
water increases over time. Consequently, the impact is evident in the water infrastructure,
as population growth and urbanization exert pressure on the infrastructure system,
particularly the water supply in this area. Additionally, maintenance and upgrades in this
area are necessary to meet the rising demand and ensure a reliable water supply,
especially for the students.
Regarding the data with the least amount of response from the respondents, 14
respondents chose heavy rain and landslides. This is because the Kota Kinabalu area
has multiple water sources, including reservoirs and groundwater, which can help
mitigate the effects of disruptions caused by heavy rain and landslides.

5. How often you use water in a day ?

According to the pie chart provided, the bulk of students with 31 (48.2%) respondents have
opted for 3 to 4 times of how often they use water in a day,while 20 (31.3%) respondents
choose 5-6 times, 9 (6.2%) respondents choose more than 6 times and 5 (6.4%) respondents
choose I to 2 times .

The option chosen most frequently by students is 3 to 4 times, with 31 respondents selecting
it. This trend reflects the vital role water plays in students' daily lives at university, where
it's indispensable for drinking, cooking, bathing, and cleaning living spaces. Furthermore,
students may require water for tasks like laundry and dishwashing. This pattern indirectly
underscores the high frequency of water usage among hostel-dwelling students. For
example, during study sessions, students often prioritize staying hydrated, leading them to
refill their water bottles multiple times a day. Consequently, water usage among students
contributes significantly to their hostel living experience.

On the other end of the spectrum, the data shows that only 7 respondents chose the option of
using water I to 2 times. This minimal usage could stem from a lack of emphasis on
hygiene, limited access to clean water throughout the day, time constraints, or cultural
norms among students.

6. What are the impact of water conflicts on students ?

From the pie chart above, it is clear that the majority of respondents prefer psychological
stress as the impact of water conflicts on students, with 19 (29.2%) respondents, meanwhile
16 (24.6%) respondents chose health concerns and the respondents that chose disrupted
education and limited resources is the same which is 15 respondents each.

Since living in a dorm as a student necessitates access to water, psychological stress is

the most commonly selected option as shown in the pie chart. Physical health issues
could result from psychological stress. Health issues like waterborne infections might
result from a lack of water or from pollution. Students who are ill, for example, can
miss class or find it difficult to concentrate completely, which would affect their
academic achievement. Furthermore, psychological issues may also contribute to
students' stress and worry. Anxiety and stress can affect memory and cognitive
function, making it more difficult for pupils to remember knowledge and do well on
tests or assignments.

There are several explanations for the data point with the lowest record, which includes
interrupted education and scarce resources. Regarding the possibility of interrupted
education, students may spend significant time and effort collecting water for their
daily needs instead of attending classes. The time spent on water collection reduces
time available for studying and completing homework assignments. After that, limited
resources is the second option with the lowest number of respondents. This is due to
the fact that when there isn't enough clean water for everyone, access to it might
become competitive. Students may find themselves competing with other users for
access to water, further exacerbating resource constraints. For instance, there may be
peak times during the day when demand for water is particularly high, such as
mornings when students are getting ready for classes or evenings when they return
from classes.

7. Have you taken any measures to mitigate the impact of water disruptions in your area?

Based on the pie chart above, Stored water in containers for emergencies (43.8%). This is the
most common measure taken by respondents, indicating a proactive approach to
preparedness. Storing water ensures availability during disruptions, presenting a buffer until
normal water services are restored. However, the effectiveness of this measure may
additionally rely upon the quantity of water saved and its protection methods. Installed a
backup water supply system (26.6%), this measure represents a considerable investment in
infrastructure to make sure nonstop water get admission to. Backup systems ought to include
wells, rainwater harvesting systems, or even huge-scale storage tanks. While powerful, this
feature won't be viable for anyone because of price or space constraints.

Reduced water usage during disruptions (18.8%), This shows an adaptive reaction to
manipulate confined water availability. By decreasing intake, student can stretch existing
water assets till offerings normalize. Strategies may also include shorter showers,
proscribing outside water utilization, or solving leaks promptly. While beneficial, this
method is based on cooperation from all student and staff and might not be enough for
extended disruptions. No specific measures taken (10.9%), This group has not implemented
any targeted actions to mitigate the impact of water disruptions. Reasons for this could vary,
such as lack of awareness, perceived low risk, or difficulty in implementing solutions.

Overall, the information shows a combination of proactive and reactive tactics to cope with
water disruptions, with a extensive part of respondents opting for emergency water storage.
This underscores the importance of preparedness in ensuring water resilience at some point
of instances of shortage or interruption.

8. Have you experienced any financial losses or inconvenience due to water disruptions?

According to the pie chart provided, experienced financial losses due to water disruptions
(40%). This shows that many respondents have incurred monetary losses as a direct result of
water disruptions. Financial losses could stem from various factors including harm to
belongings or equipment reliant on water, business interruption, or the want to buy
alternative water assets or solutions. Haven't experienced financial losses (23.1%), a notable
portion of respondents have not encountered financial losses due to water disruptions.
Possible reasons could include luck in avoiding damage, or not being in situations where
water-related expenses are significant.

Experienced both financial losses and inconvenience (26.2%), This group has confronted
both monetary losses and inconvenience due to water disruptions. In addition to monetary
impacts, in addition they experienced disruptions to their everyday routines or activities,
which can be burdensome. Neither financial losses nor inconvenience (10.8%), A small
percentage of respondents suggested neither economic losses nor inconvenience caused by
water disruptions. This may want to advocate that they were either unaffected via the
disruptions or that any inconvenience skilled was now not sizable sufficient to be
categorized as such.

Overall, the facts highlight the varied influences of water disruptions, with a huge part of
respondents experiencing economic losses and inconvenience. It underscores the
significance of reliable water infrastructure and preparedness measures to decrease the
unfavorable consequences of such disruptions on individuals and groups.