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LAW OF TORTS & CONSUMER PROTECTION ACT 2019
LAW OF TORTS & CONSUMER PROTECTION ACT 2019
Q.1 What is Tort or what do you mean by tort? From where the word tort
has been derived?
Ans. Meaning of Tort : In simple words, a tort is a civil wrong. When an act
committed by one person harms another person or injures his/her legal
rights, it can be classified as a tort.
Definition: “Tort is a civil wrong which is repressible by an action for
unliquidated and which is other than a mere breach of contract or breach
of trust.” Section 2 (m) of Indian Limitation Act, 1963.
Q.2 What are the essential elements of it ?
Ans. Essentials elements of Tort:
1. A wrongful act or omission committed by a person.
2. The wrongful act or omission must result in legal damages or another
person.
3. The wrongful act must be of such nature as may give rise to a legal
remedy in the form of an action for damages.
The French word Tort is derived from the Latin term Tortum which
means twisted. The term is French equivalent of the English word wrong
and the Roman law term delict. It implies a conduct which is twisted or
wrong.
Q.3 From where does the law of torts have been developed?
Ans. Development of law of torts in India: To deal with the malicious behaviour
of the people tort existed in Hindu and Muslim law but it can be said
that tort was formally introduced by the Crown in India. It is based on
the principles of equity, justice, and good conscience. The law of torts
is based on the principles of ‘common law’ which is mainly the English
law of torts. The application of the law of tort is applied selectively in
Indian courts keeping in mind if it suits the circumstances of Indian
2 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
society. Law of torts is a system of laws, which enables a person who
has suffered harm or injury by the acts of another, may claim damages
in a civil suit. The law of torts in India is based on English common law.
So the law of torts have mainly been developed through judicial
decisions.
Q.4 What are general conditions of liability in a tort?
Ans. General Conditions of Liability For A Tort: As stated earlier, there is no
fixed catalogue of circumstances, which along and for all time mark the
limit of what are torts. Certain situations have been held to be torts and
will continue to be so in the absence of statutory repeal, and others
have been held not to be torts. However, certain general conditions for
tortious liability can be laid down. In general, a tort consists of some act
or omission done by the defendant (tortfeasor) whereby he has without
just cause or excuse caused some harm to the plaintiff. To constitute a
tort, there must be:
(a) A wrongful act or omission of the defendant
(b) The wrongful act must result in causing legal damage to another; and
(c) The wrongful act must be of such a nature as to give rise to a legal
remedy.
Q.5 Explain the maxim,” ubi jus ibi remedium”?
Ans. Ubi Jus Ibi Remedium: The maxim states that if any wrong has been
committed, the law provides a remedy. In simple terms, the law specifies
a remedy for every wrong. It shall also be described as the principle that
no wrong should be allowed to go without any compensation if it can
be redressed by a court of law. In the famous case of Leo Feist v. Young,
the circuit court of appeals of USA observed that, it is an elementary
maxim of the equity of jurisprudence and there is no wrong without a
remedy.
Essentials:
1. This maxim is applicable only where the right in question is legal.
2. The wrongful act must violate the legal right of a person; only then the
cause of action may arise.
3. In case, no legal injury is done to the person then the maxim ‘damnum
sine injuria’ will be applied.
Relevant Case Laws: Sardar Amarjit Singh Kalra v. Promod Gupta &
Others, in this case the court recognized the maxim ubi jus ibi remedium
as fundamental principle of law. It was held by the Supreme Court that
it is the duty of courts to protect the rights of people and to grant reliefs
to the aggrieved party rather than denying it.
Q.6 What is meant by “joint tortfeasors”?
Ans. Meaning : Two or more individuals with joint and several liability in a
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 3
tort action for the same injury to the same person or property. To be
considered joint tortfeasors, the parties must act together in committing
the wrong, or their acts, if independent of each other, must unite in
causing a single injury.
Definition : A Tortfeasor is an individual or entity that has been found
to have committed a civil offense that injures another party.
For Example: In Palghat Coimtore Transport Co. Vs. Narayana, There
was a collision between two buses which resulted in the death of one of
the passengers, further in a suit filed by the representatives of the
deceased under Fatal Accidents Act, it was held that the owners of
both the bus companies would be liable.
Q.7 What are the general defences or exceptions of tort?
Ans. Meaning of General Defences: When a plaintiff brings an action against
the defendant for a tort committed by him, he will be held liable for it, if
there exists all the essential ingredients which are required for that
wrong. But there are some defences available to him using which he
can absolve himself from the liability arising out of the wrong committed.
These are known as ‘General defences’ in the law of tort.
The defences available are given as follows:
• The defense of consent
• The wrongdoer is the plaintiff
• Inevitable accident
• Act of God
• Private defense
• Mistake
• Necessity
• Statutory authority
Q.8 When a person discharged from the liability of tort ?
or
How tort can be discharged ? Explain various modes of discharging
torts.
Ans. Even if tort is tort is committed and liability exists, under certain
circumstances this vested right of action may be discharged. In these
cases the wrong is not justified but the remedy for the wrong cases to
operate. Discharge of torts differs from justification of tort. Justifications
are exceptions, under certain circumstances the wrong is justified in
doing it. Rule of non liability is provided. It is excused, justified.
Definition : In discharge of tort, the circumstances are such the liability
exist but remedy does not exist . The meaning of discharge of tort is
coming to an end of the tort. It is a process by which tort ceases to exist
4 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
and the wrongdoer is not liable for the wrong committed by him.
Grounds for discharge of tort or modes of discharging tort :
• Death of the parties
• Accord and Satisfaction
• Release
• Judgement
• Law of limitation
• Waiver by election
• Acquiescence
Q.9 What is the doctrine of remoteness of damages?
Ans. Meaning of remoteness of damages: It is quite simple, once the damage
is caused by a wrong, there have to be liabilities (conditional to some
exceptions). The question remains how much liability can be fixed, and
what factor determines it. Remoteness of damage is an interesting
principle. Once the damage is caused by a wrong, there have to be
liabilities. The question is how much liability can be fixed, and what
factor determines it. The principle of Remoteness of Damages is relevant
to such cases. An event constituting a wrong can constitute a single
consequence or may constitute of consequences i.e. series of acts/
wrongs. The damage may be proximate or might be remote, or too remote.
For example: A person is going driving on a road, he hits a girl on the
footpath, the girl tumbles on a bicycle breaks her finger, the bicycle man
loses his balance and gets in front of a fuel tanker, the tanker to save the
man on the bicycle steers left but unfortunately hits the railing to a river
bridge and falls into it, the lock of the fuel tank breaks and the oil spills
into the river , the driver with the truck drowns.
Q.10 What is “Scienter rule”?
Ans. Meaning of Scienter: The word Scienter means intent or knowledge of
wrongdoing. When a person has knowledge for the wrongness of an
act or event prior to committing it.
Scienter in Tort Law:
Scienter in tort law often concerns civil lawsuits involving animals and
the damage they inflict upon a human, such as dog bites. To be
successful at proving scienter in tort law, an individual must be able to
prove the following about the person in control of the animal:
• That an injury occurred as a result of the animal’s actions
• That the animal had some sort of problematic trait, such as a biting
tendency
• That the person in control of the animal knew that the animal had this
problematic trait.
Q.11 What do you mean by nervous shock?
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 5
Ans. Definition: Medically speaking nervous shock would mean the
following: circulatory failure marked by a sudden fall of blood pressure
and resulting in pallor, sweating, fast (but weak) pulse, and sometimes
complete collapse. Its causes include disease, injury, and psychological
trauma. In shock, the blood pressure falls below that necessary to
supply the tissues of the body, especially the brain. Under the English
law of tort, the same is defined as follows: nervous shock or injury
inflicted upon a person by intentional or negligent actions or omissions
of another. It is most often applied to psychiatric disorders triggered by
witnessing an accident, for example an injury caused to one’s parents
or spouse. Although the term “nervous shock” has been described as
“inaccurate” and “misleading” (Lord Keith and Lord Oliver,
respectively, both inAlcock v chief constable of south Yorkshire) it
continues to be applied as a useful abbreviation for a complex concept.
Q.12 What is “Innuendo” ?
Ans. Meaning: In law it means “an indirect hint.” “Innuendo” is used in
lawsuits for defamation (libel or slander ) , usually to show that the
party suing was the person about whom the nasty statements were
made or why the comments were defamatory.
For Example: “the former mayor is a crook” and Joe Alabaster is the
only living ex- Mayor, thus Innuendo Alabaster is the target of the
statement. or “Joe Alabaster was paid $100,000 by the Hot Springs
Water Company.” when it was known that Hot Springs was buckling
for a contract in the city. The innuendo is that Alabaster took a bribe.
Cases with regard to “Innuendo” are:
• Subair Vs. P.K Sudhakaran , 1987
• Hindustan Unilever Limited Vs. Reckitt Benckiser India Limited
Q.13 What are Felonious Torts ?
Ans. Meaning: When an Act amounts to both a tort and a crime (felony), it is
called felonious tort. For example, assault, defamation, malicious
prosecution etc. In England, prior to 1967, the doctrine of merger of tort
is felony was applied. So, a suit under the law of torts could be filed,
unless the person first prosecuted in a criminal Court. In 1967, however,
this rule was abolished in England. In India, the rule of merger of tort in
felony had never been accepted. So a person can always be sued for a
tort, although the Act also amounts to a crime, without first instituting
criminal proceedings against him.
Q.14 What is vicarious liability ?
Ans. Meaning: Vicarious liability means the liability of a person for an act
committed by another person and such liability arises due to the nature
of the relation between the two.
For example. A, is a driver who works for B and while driving B’s car to
6 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
take him to his office, he hits C, a pedestrian due to his negligence in
driving. In such a case even though B was not driving the car he will
still be liable for the accident which was caused due to the negligence
of A.
Relations in which Vicarious Liability arises:
1. Master and Servant
2. Partners in a Partnership Firm
3. Principal and Agent.
4. Company and its Directors
5. Owner and Independent Contractor.
Q.15 Explain “Conversion” ?
Ans. Conversion is an act of ‘Willful interference.’ This expression implies
the element of intention, which refers to the intentional commission of
the act, which is termed as conversion. Conversion is an intentional
tort consisting of “taking with the intent of exercising over the chattel
an ownership inconsistent with the real owner’s right of possession”.
In England & Wales, it is a tort of strict liability. Its equivalents in
criminal law include larceny or theft and criminal conversion.
An act of conversion may be committed:
• When the property is wrongfully taken.
• When it is wrongfully parted with
• When it is wrongfully sold
• When it is wrongfully retained
• when it is wrongfully destroyed
• When there’s a denial of the wrongful owner’s right.
Q.16 What is “Battery”? Is it actionable?
Ans. Meaning : Purposely touching or applying force on other persons or
things related to the person without his consent with the intention to
harm the person is known as a battery. It is only considered when there
is an actual physical contact without the consent of the person to harm
the person. Generally, assault is followed by the battery which is the
reason assault and battery are mostly used together. Like through use
of the stick, bullet, or by spitting on man’s face, pulling of chair etc. are
some examples of Battery tort.
The battery is often considered as trespass to a person, so it is divided
into two types:
1. Criminal Battery
2. Civil Battery
Q.17 Explain the term assault.
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 7
Ans. Meaning: In common law, assault is the tort of acting intentionally that
is with either general or specific intent, causing the reasonable
apprehension of an immediate harmful or offensive contact. Because
assault requires intent, it is considered an intentional tort, as opposed
to a tort of negligence.
Section 351 of Indian Penal Code defines assault as- whoever makes
any gesture, or any preparation intending or knowing it to be likely that
such gesture or preparation will cause any person present to apprehend
that he who makes that gesture or preparation is about to use criminal
force to that person, is said to commit an assault. Explanation: Mere
words do not amount to an assault. But the words which a person uses
may give to his gestures or preparations such a meaning as may make
those gestures or preparations amount to an assault.
Illustrations: 1. A shakes his fist at Z, intending or knowing it to be
likely that he may thereby cause Z to believe that A is about to strike Z,
A has committed an assault.
2. A takes up a stick, saying to Z, “I will give you a beating”. Here,
though the words used by A could in no case amount to an assault, and
though the mere gesture, unaccompanied by any other circumstances,
might not amount to an assault, the gesture explained by the words
may amount to an assault.
Q.18 What do you understand by False imprisonment?
Ans. Meaning: False imprisonment occurs when a person intentionally
restricts another person’s movement within any area without legal
authority, justification, or the restrained person’s permission. Actual
physical restraint is not necessary for false imprisonment to occur.
According to Black Stone: “Every confinement of the person is an
imprisonment, whether it be in a common prison, or in a private house,
or in the stocks, or even by forcibly detaining one in the public street.
For example: an armed bank robber yells at the customers to get down
on the floor, threatening to shoot them if they try to leave. Since they
know they might be killed or suffer serious bodily harm if they try to
leave, they are being held against their will.
The captive bank customers may be able to claim damages, and the
bank robber may be charged with the crime of false imprisonment. These
crimes can be a misdemeanour or a felony depending on the
circumstances.
Q.19 Distinguish between Assault and Battery.
Ans. Difference between Assault and Battery
8 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
Assault Battery
Every assault does not include Every battery includes
battery assault. Battery is an
aggravated form of assault.
Assault is the attempt to Battery includes intentional
commit battery application of force to
an oth er person without an y
lawful justification
This is done to threaten a This is don e to cause harm to
person a person
Here physical con tact is not In battery there must be a
necessary physical contact
For an Assault a mere For a battery th ere must be an
apprehension of danger is actual application of physical
sufficient force
Tort Crime
A Crime is wrongdoing which A Tort is wrongdoing which
hampers the social order of the hampers the individual or his
society we live in. property
Crime happens mostly It happens mostly due to
intentionally. It is a deliberate act negligence. Tort is
which people do to get some
unlawful benefits
Crime impacts the well-being of Tort impacts the well-being of
society in general. The legal the individual. The aggrieved
bodies try to give proportional party seeks compensation for the
punishment to law offenders in damages
order to maintain peace in society
Crimes are presented in the Torts are presented in the Civil
Criminal Court. Court
Compensation for crimes is Compensation for torts is given
already mentioned in the book of on the basis of the damages to the
law. Whenever the court has to aggrieved party
decide the amount of
compensation, they simply refer to
the law book. In certain cases,
judges use their personal
judgments too.
40 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
Q.1 Discuss briefly the Original Law of Torts. How has it developed to its
present status?
Or
Discuss briefly the origin and development of the Law of Torts in
India?
Ans. It is difficult to give a definite and legal definition of the Law of Torts.
Innumerable jurists have attempted to define Law of Torts, but not a
single definition is complete.
According to Dr. Winfield, “Tortious liability arises from the breach
of a duty primarily fixed by law; this duty is towards persons generally
and its breach is redressible by an action for unliquidated damages.”
The Law of Torts has been always an intricate and complicated law
immensely involved in human life. Indian Law of Torts derives its
origin from the English Law of Torts prevalent in England. But for a
few exceptions either the English Law of Torts has been enforced in
India or its enforcement has been contemplated. It is obvious that the
Law of Torts which was. enforced in India during the British period
was practically based - on the common or general English Law of Torts
which was utilised keeping in view Indian conditions, and needs and
circumstances. In India such legal principles are not used as are not in
harmony with the Indian mode of life and Indian customs and traditions.
(Refer to Naval Kishore Vs. Rameshwar, A.I.R. 1955, All. 594)
Origin and Development of Law of Torts may be elaborated as below:
(1) The Law of Torts is based on English Common Law: Law of Torts is
based on the Common Law of England which is neither written nor
codified. In England during the early times there was no difference
between a tort and a wrong. There was no legal classification of offence
(crime), tort or breach of contract. In the 14th century the success of a
proceeding depended on the success of a writ. Now-a-days in English
legal pleadings emphasis is laid on the presentation of meaningful
facts (authentic facts) and the Common Law of England include Judicial
precedents. Since the Law of Torts is unwritten and in the cases pleaded
before the courts the precedents have no uniformity. Therefore in
such cases judges give their judgments on the basis of the exercise of
their discretion and conscientiousness. In different cases different
principles are laid down or enunciated. Consequently, in their principles
there is the dearth or deficiency of uniformity. It was because the
principle laid down in one case was rarely established in any other
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 41
case. As an illustration or a precedent was not attached much
importance by the Judges. Under such circumstances it was difficult
to give a complete and legal definition of Law of Torts.
(2) Based on Procedural Law: The Law of Torts is based on procedural
Law. It is evident that in England Common Law is even unwritten. In
the beginning there were only a few torts and the suitor had to select
one of them to base his case on for his proceedings. If he failed to
establish his case on the recognised basis of accepted torts, then it
was considered that the plaintiff had no legal complaint against the
defendant, because remedies were not available with him for new types
of damages. Every court decided the case on the basis of the exercise
of its discretion; consequently, therefore there was legal indefiniteness
about law. British Parliamentary enactments were used in India
according to the Indian conditions, customs and usages. If it so
happened that on some issue there was no statutory law, in that case
principles of justice equity and good conscience were made use of.
Therefore, it is difficult to define the Law of Torts completely and
precisely, because on account of the shortage of written legal doctrines,
its subjects, area of impact, and its nature etc., are difficult to be
ascertained and specified some definitely.
(3) The Law of Torts is a developing Law: It is difficult to define the Law of
Torts because it is in the course of development. On account of the
changes in the social and economic condition of life there is a
consequent progressive development in the Law of Torts. New
principles are evolving. Ubi remedium ibius (where there is remedy
there is right).
During that period such situations arose when no writ was available
for a particular case. Then the proceedings of the plaintiff, however
justified those were, were futile. Where remedy was ‘not available
through a writ, it was presumed that there was no right. So an effort
was always made to see whether a writ was available in any condition
or not. This condition continued to prevail for centuries.
But this condition no longer exists in England. It has undergone a
change. Now the basis of Law has also changed. Now it is based on
the presumption that ‘where there is a right, there is a remedy.’ (Ubi jus
ibi remedium). Whenever a legal right is violated, the court will find a
remedy for it.
On the basis of facts it is true that the courts due to the recurrence of
torts have widened its range on account of the origin of new torts.
Some torts have been given specific names. ‘Deceit’ was formerly
used in a narrow sense and it was a mode of misuse of legal procedure.
Its development mainly occurred due to the Law of Sale and Law of
Contract.
42 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
In the 19th century new torts came into existence such as ‘negligence’.
It came into existence in 1820-30 as an independent Tort. In 1832 and
1833 a few amendments were made and ultimately in 1852 by the
enactment of Common Law Procedure Act, the writs were uprooted
and the Doctrine of Strict Liability was established in 1868 A.D. in the
case of Rylands Vs. Fletcher (1868 L.R.H.L. 330). In the Judicature Act,
1873, the provision was made that in the pleading only material facts or
their gist may be included. In 1964 A.D., Intimidation was recognised
as another distinct Tort in the case of Rookes Vs. Bernard (1964 A.C.
1129 H.L.). In 1964 The House of Lords in Hedley Byrne & Co. Vs.
Heller and Partners Ltd., (1964) A.C. (465), (530), implied that any
monetary loss incurred due to somebody’s negligent statement was
recognised as a tort.
The development of Law of Torts in India as Present:
The condition of Law of Torts is just the same in India as in England or
other countries. It has not yet been completely codified in any country.
India is no exception. The development of the Law of Torts in India
began very late and from time to time with the changes in the Social,
Political and Economic conditions the process of development in Law
of Torts continued. It ought to be kept in mind that in accordance with
the social, economic and political conditions there will be a development
in the Law of Torts. Through industrial and scientific advancements
new types of Torts emerge and consequently new legal principles are
evolved. Indians are also acquiring an awakening in the sphere of Law
of Torts for using their rights.
Basically Indian Law of Torts is based on the principles of English Law
of Torts. First of all, through the charter of 1726 the English in Calcutta,
Bombay and Madras established English Courts, known as the Mayor’s
Courts. It was also made clear in this charter that these courts shall
apply English Common Law and Statutory Law so far as they may be in
harmony with the Indian Social and Economic conditions; with the
elapse of time the Supreme Court and the High Courts came in to
existence.
The High Courts were given two types of Jurisdictions:
(1) They heard the cases as Original Courts,
(2) and, Appellate Courts with regard to Torts. These Courts used the
Common Law of England in the exercise of their Original Jurisdiction.
Regarding other courts there was the provision that in a case if
Statutory Law or Customary Law was not applicable they were advised
to make use of the principles of justice equity and good conscience. In
the disputes before the court there was no definite Law to decide the
disputes. Regarding equity and good-conscience the Privy Council
opined that under these conceptions the principles of those English
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 43
Laws come which are in accordance with Indian society and conditions
and can be applied; therefore, regarding marriage, succession, and in
connection with religious traditions etc., justice was done according
to Personal Laws, i.e., by the Hindu Law and the Muslim Law.
For the application of the principles of Justice, Equity and Good-
conscience, it is not essential that they should be in harmony within
the law but also in harmony with other laws.
Thus it is obvious that the Law of Torts used by the English Law
Courts during their rule was procedurally based on the English Common
Law. It was used according to the Indian conditions and directions
after due contemplation. In English Law those principles were
overlooked which were not in harmony with Indian life, customs and
traditions. For instance Allahabad High Court remarked that Section
6(1) (b) of the Law Reform (Married Women and Tortfeasors) Act, 1935
is not necessarily based on principles of equity, justice and good
conscience; so it was not followed. As regards tort for slander, a proof
for special damage for an action for slander was necessary.
Law of Tort after the Attainment of Independence:
Many revolutionary changes occurred in the Law of Torts after we
attained independence. There has been rapid development. In different
regions of India, Different laws have been enacted and they are even
now being enacted. Many jurists have contributed towards its
development. Sir Fredrick Pollock prepared a Bill on the request of
Indian Government which was called “The Indian Civil Wrongs Bill’
but this Bill was not enacted into a Law. Since then no effort has been
made in this country in this direction.
In the Directive Principles of the Indian Constitution there are
provisions for the development of a Civil Law for the entire country
and its object is the sentiment of equal and justified public interest.
English precedents have been guiding the Indian Courts in connection
with Torts and will continue to guide us even in future. But in connection
with the Law of Torts the need for a Code has been long since felt
urgently. For such a code will give the Indian Courts a solid ground for
giving their judgements methodically and they would no longer need
the modification of English precedents for their application to Indian
conditions.
In India although the Law of Torts has not been codified yet, but it has
not been relegated even. In India all the principles of the Law of Torts
have been enacted into Laws from time to time.
In this connection it would be proper to mention the following Acts
enacted by the Indian Parliament
(i) The Fatal Accidents Act, 1955
(ii) The Carriers Act, 1865
44 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
(iii) The Specific Relief Act, 1963
(iv) The Easements Act, 1882
(v) The Workmen’s Compensation Act, 1923
(vi) The Patents and Designs Act, 1911
(vii)The Sales of Goods Act, 1930
Q.2 Define ‘Tort?” What are its main characteristics?
Or
What is Tort? Discuss the definition of Winfield and point out its
shortcomings?
Or
Define Tort and explain its essential elements also distinguish it
from breach of contract?
Ans. The word ‘tort’ has been derived from the Latin term ‘tortum’ which
means twist. It impliedly means twisted behaviour, which is known as
tortuous act. In short tort means wrongful behaviour. It is therefore, a
conduct which is unlawful.
Meaning of Tort: In very simple words, whenever a wrong doer violates
some legal rights vested in another person, it is simply said a tort.
For Example: Violation of a duty to injure the reputation of someone
else results in the torts of defamation, Violation of a duty not to defraud
another result in the tort of deceit etc.
Definition of Tort:
1. According to Salmond, “It is a civil wrong for which the remedy is
common law action for unliquidated damages and which is not
exclusively the breach of the contract or the breach of the trust or
other merely equitable obligation,
2. According to Winfield, “Tortious liability arises from the breach of
duty primarily fixed by the law: this duty is towards the persons
generally and its breach is by an action for unliquidated damages.”
3. According to Fraser, “It is an infringement of legal right in rem (whole
world) of a private individual giving a right for compensation at the
suit of injured party.”
4. According to Section 2(m), The Limitations Act, 1963, “Tort means a
civil wrong which is not exclusively a breach of contract or breach of
trust.
Evolution of Law of Torts:
The Torts were formally introduced in England after the Norman
invasion through the courts of Normandy and Angevin Kings of
England. Though Torts are un-codified across many of Common Law
Countries; however it is codified in American Jurisprudence. Law of
Torts is still in the process of development. A tort can take place either
by the commission of an act or by omission of an act.
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 45
Torts In India: Torts existed in the Pre-British era in Hindu Muslim
Jurisprudence to deal with fraudulent conduct. But the thing was that
the scope of torts was narrow at that time. British Empire brought the
Common Law and the Tort Law to India by the 3 Presidency Courts
through the efforts of Sir Henry Man and Sir James Stephens. An
attempt was made to codify the torts in India by Sir Federick Pollock
but was not succeeded in doing so as the Indian Civil Wrong Bill was
never legislated.
Liquidated and Unliquidated Damages:
• Damage and Damages:
In damage and damages there is a difference. The damage means legal
loss or violation of legal right i.e. infringement of legal right. Damages
means it is pecuniary or monetary compensation in terms of money.
• Liquidated and Unliquidated Damages:
Liquidated means which is predetermined or pre-fixed which is known
beforehand i.e. in case of breach of contract the damages are known
they are pre-determined by parties, but unliquidated means which are
not determined or pre-fixed i.e. in case of defamation.
Difference between Tort, Contract and Crime
Point of Tort Contract Crime
Difference
Nature Right isrem, Right in person, Right inrem.
of Right it is against it is against a
the whole world. particular person.
Privity There is no There is a There is no
contract contract contract
between the between the between the
wronged and parties. victim and
wrong doer. the criminal.
Consent of Irrelevant, as Relevant, There Irrelevant,
the parties there is no is free consent there is
consent for of both the parties absence of
the tort. to the contract. consent.
Action by Person Person aggrieved By State, may
whom aggrieved can by breach of prosecute the
take action by contract may sue criminal and
filling suit in in Civil Court. initiate action
Civil Court. in Criminal
Court.
Remedy Suit for Suit for liquidated Punishment
unliquidated damage. of fine on
damage. conviction.
What right Civil / Legal Civil / Legal Penal / Legal
is violated
46 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
Essential element to constitute tort:
To constitute tort, following three elements are essential:
(a) Wrongful act committed by defendant: The act complained of should,
under the circumstances be legally wrongful as regards the party
complaining, i.e. it must prejudicially affect him in some legal right.
This must be an act or an omission. The act being wrongful in law is
called actus reus. An act which prima facie appears to be innocent may
become tortuous if it invades the legal right of another person e.g. the
erection in one’s own land, or anything, which obstructs light to a
neighbour’s house. Liability for a tort arises therefore when the
wrongful act complained of amounts either to an infringement of a
legal private right or a breach or violation of a legal duty.
(b) Legal Damage: The sum of money awarded by the court to compensate
for damage is called damages. Damage means the loss or harm caused
or presumed to be suffered by a person as a result of some wrongful
act of another. Legal damage is not the same as actual damage. Every
infringement of the plaintiff’s private right or unauthorized interference
with his property gives rise to legal damage. There must be violation
of a legal right in cases of tort. Every absolute right, injury or wrong i.e.
tortious act is complete the moment the right is violated irrespective of
whether it is accompanied by an actual damage. In case of qualified
right, the injury or wrong is not complete unless the violation of the
right results in actual or special damage. The damage deal with two
maxims: Damnum Sine Injuria and Injuria Sine Damno.
(c) Legal Remedy: The essential remedy for a tort is action for damages,
but there are other remedies also e.g. injunction, specific performance,
restitution etc. Further, damages claimable in tort action are
unliquidated damages. The law of tort is said to be a founded of the
maxim- Ubi jus ibi remedium i.e. there is no wrong without a remedy.
Other element in torts:
The following may form part of requirement for a wrong to be tortuous:
a) Voluntary and involuntary acts: Acts and omissions may be voluntary
or involuntary. An involuntary act does not give rise to liability in tort.
b) Mental elements: Plaintiff may be required to show some fault on the
part of the defendant. Fault here means failure to live up to some ideal
standard of conduct set by law. To determine fault, the following may
be proved:
(i) Malice: In the popular sense, malice means ill-will or spite. In Law, it
means a. intentional doing of a wrongful act and improper motive.
Thus a wrongful act done out of malice is an act done wrongfully and
without reasonable and probable cause, dictated by anger or vindictive
malice.
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 47
(ii) Intention: where a person does a wrongful act knowing the possible
consequences likely to arise, he is said to have intended that act, and
is therefore at fault.
(iii) Recklessness: where a person does an act without caring what its
consequences might be, he is at fault.
(iv) Negligence: where the circumstances are such that a person ought to
have foreseen consequences of his act and avoided it altogether, he
would be at fault.
Motive: Motive is the ulterior objective or purpose of doing an act and
differs from intention. Intention relates to the immediate objective of
an act while motive relates to the ulterior objective. Motive also refers
to some personal benefit or satisfaction which the actor desires whereas
intention need not be so related to the actor. If the act apart from
motive gives rise merely to damage without legal injury, the motive,
however reprehensible it may be, will not supply that element. The
exceptional cases where motive is relevant as an ingredient are torts of
malicious prosecution, malicious abuse of process and malicious
falsehood.
Malfeasance, misfeasance and nonfeasance: “Malfeasance refers to
the commission of a wrongful act which is actionable per se and does
not require proof of intention or motive. Misfeasance is applicable to
improper performance of some lawful act, for example, where there is
negligence. Nonfeasance refers to the omission to perform some act
where there is an obligation to perform it. Nonfeasance of a gratuitous
undertaking does not impose liability, but misfeasance does.
Case laws:
(a) In the case of Mayor & Bradford Corporation Vs. Pickles, Pickles
was annoyed by the refusal of Bradford Corporation to purchase his
land for their water undertaking. Out of spite, he sank a shaft on his
land, which had the effect of discoloring and diminishing the water of
the Corporation, which percolated through his land. The House of
Lords held that the action of Pickles was lawful and no matter how ill
his motive might be he had a right to act on his land in any manner that
so pleased him.
(b) In the case of Mogul Steamship Co. Vs. Me-Gregory, Certain ship
owners combined together. In order to drive a ship-owner out of trade
by offering cheap freight charges to customers who would deal with
them. The plaintiff who was driven out of business sued the ship-
owner, for loss caused to him by their act. The court held that a trader
who is ruined by legitimate competition of his rivals could not get
damages in tort.
48 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
(c) In the case of Glasgow Corporation Vs Taylor (1922), A corporation
fails to put proper fencing to keep the children away from a poisonous
tree and a child plucks and eats the fruits of the poisonous tree and
dies, the corporation would be liable for such omission.
(d) In the case of General Corporation Ltd Vs Christmas (1953), an
employer failed to provide a safety belt for a safe system of work, liable
for consequences of such omission. The wrongful act or wrongful
omission must be recognized by law. Therefore, a mere social or moral
wrong is not enforceable, for example, if somebody fails to help a
starving man or save a drowning child, is only a moral wrong, hence
not liable.
Conclusion:
Tort is a civil wrong, wrongful act committed by a wrongdoer resulting
into injury to the legal right of the wronged person. There must be an
injury to legal right. No action can be taken if no injury to the legal
right. There must be injury to the legal right by the wrongful act. There
must be legal remedy for unliquidated damage.
Q.3 It has been said that “There is no practical difference between the
Law of Torts and the Law of Contracts with regards to remoteness of
damages.”, Discuss the accuracy of this statement with relevant cases.
Ans. Law of Torts and Law of Contracts: Viewed in a broader perspective
there appears to be no great difference regarding the concept of the
remoteness of damages between the Law of Torts and Law of Contracts.
But for a jurist in course of his analysis, the concept will have to be
interpreted on two different lines. Civil injuries, as we all know, are
divisible into two groups : Civil injuries which arise independent of
any contract and civil injuries arising out of a contract. The former is
tort and the latter is the contract. The intention with which a contract
is broken is perfectly immaterial; whereas the intention with which a
tort is committed may fairly be regarded by the court in assessing the
amount of damages.
In both the laws it is necessary that the plaintiff in action for damages,
should establish the necessary connection between the act complained
of and the actual damage alleged. If the damage is not in the eye of the
law sufficiently connected with the wrong or with the breach of
contract, it is also remote with the result that the plaintiff cannot
recover. It must be clearly shown in the case of tort that the wrongful
act or omission is the direct cause of damage. In the case of contract
also it must be established that the damnum flows directly from the
breach of contractual obligation. The remoteness that debars the
plaintiff from getting any damages in an action of tort means the absence
of direct and neutral casual relation between the damages caused and
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 49
committed. Section 73 of the Indian Contract Act also refers to the
same thing
When a contract has been broken the party who suffers by such
breach is entitled to receive from the party who has broken the contract,
compensation for any loss or damage caused to him thereby, which
naturally arose in the usual course or things from such breach or
which the parties knew, when they made the contract to be likely to
result from the breach of it. Such compensation is not to be given for
any remote and indirect loss or damage sustained by reason of the
breach.
To a superficial observer thus no line of demarcation can be drawn
regarding the remoteness of damage between the Law of Torts and the
Law of Contracts. But to a keen and careful observer who wants to
penetrate deep into the question a different picture will be unfolded.
In tort law will permit no damage to be recovered except in such cases
as are the direct consequence to the torts. lo bon (in law the immediate
or proximate, not the remote cause of any event is regarded). In tort the
damages are given for consequences of which the defendant had no
notice. The same is not the case in the Law of Contracts. Here the
compensation to be awarded must consist of such damage “as may
reasonably be supposed to have been in the contemplation of both
parties at the time they made the contract as the probable result of the
breach of it.” Hadley v. Baxendale. Now dealing first with the Law of
Torts, when it is said that the damage and loss are not, in Lord
Campbell’s phrase, sufficiently concatenated as “cause and effect”.
The law cannot take into account everything that follows a wrongful
act; it regards some subsequent happenings as outside the scope of
its selection.
In the following cases damages will be considered too remote:
1. Where the defendant’s act is not the direct cause of the damage
suffered by the plaintiff. Damage is available to the plaintiff if the
damage is directly traceable to the negligent act.
2. When the damage is caused by the negligent act of the plaintiff himself,
it cannot be said to be the direct consequence of the defendant’s act
as in the case of contributory negligence.
3. When the independent act of a third party Intervenes between the act
of the defendant and the damage, and when the damage could not
naturally be the result of the defendant’s negligence, it is too remote.
The principle underlying the maxim non tactus interveniens, (the
intervention of human activity between defendant’s acts and its
consequences) is that there are circumstances when are intervening
act of a third person who is not the defendant is in itself enough to
50 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
break the chain of causation between the wrongful act and the damages
or the injury sustained by the plaintiff.
4. “Where there comes in the chain of causation the act of a person who
is bound by law to decide a matter judicially and independently, the
consequences of his decision are too remote from the original wrong
which gave him a chance of deciding. Thus, where a person wrongfully
arrests another person and brings him before a magistrate, the person
arresting is not liable if the magistrate sends the man arrested to jail”.
The principle will be clearer by an illustration. There are two leading
cases in this connection, namely, Smith v. L. and S.W. Rly., 1870 and
Polemis v. Furness Withy & Co., 1921 which appear to discard the
reasonable foreseeability test and lay down the rule that a person is
liable for all direct consequences of his act whether a reasonable man
would have foreseen them or not.
In re Polemis 1921 3 K.B. Furness Withy and Co. defendants had
chartered from Polemis (plaintiff) the S.S. Thrasyvoulos. While the
ship was being discharged at a port of call there was petrol vapour in
the hold owing to leakage in certain petrol tins forming of the cargo.
The defendant’s workmen while shifting some of the tins, negligently
let a plank fall into the hold which caused the vapour to ignite, whereby
the ship was totally destroyed by the fire. It was held that the
defendant’s charterers could not escape on the ground of remoteness
of damage from their liability to pay nearly £ 2,00,000, the assessed
value of the ship. The court laid down that a party guilty of tortious act
or omission is liable for all the consequences which result directly
therefrom even though he could not reasonably have anticipated them.
This case overrules Sharp Powell, in which the defendant’s servant, in
breach of a Police Act, washed the defendant’s van in a street and
allowed the waste water to run down the gutter towards a grating
leading to the sewer about twenty five yards off. In consequence of
the extreme severity of the weather, the grating was obstructed by ice
and the water flowed over a portion of the cause-way which was ill-
paved and uneven, and there froze. The plaintiff’s horse being led
past the spot slipped upon the ice and broke its leg. It was held that
this was a consequence too remote to be attributed to the wrongful act
of the defendant.
We accordingly get the rule that a physical see Lisebosch v. Edison,
1933 A.C. 449, consequence is not too remote if it is direct.
In the law of Contracts, on the other hand, in order to determine the
question as to the remoteness of damage, the court has to determine
whether the case comes within any of the following rules:
(1) Whether the damage is the necessary consequence of the breach;
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 51
(2) Whether it is the probable consequence; and
(3) Whether it was in the contemplation of the parties when the contract
was made.
Hadley Baxendale, 1854 2 Ex.....341: It is the leading case on which
the principle of the remoteness of damage is based. In this case the
plaintiffs, owners of the flour mill, sent a broken iron shaft to the
defendants (common carriers) to be conveyed by them, and the only
circumstances communicated by the plaintiff to the defendants at the
time the contract was made were that the article to be carried was the
broken shaft of a mill, and that the plaintiffs were millers of that mill. It
was held that those circumstances did not show reasonably that the
profits of the mill must be stopped by unreasonable delay in the delivery
of the broken shaft, for the plaintiffs might have had another shaft or
the machinery of the mill might have been defective in other respects
also. Hence, though the delivery was delayed by the negligence of the
defendants, special damages were not allowed in respect of the loss
caused by the mill having had to stop working.
The rule laid down that the compensation to be awarded must consist
of such damages as:
(a) May fairly and reasonably be arising naturally, i.e., according to the
usual course of the things, from such breach of contract itself.
(b) Such as may reasonably be supposed to have been in the contemplation
of both the parties at the time they made the contract, as the probable
result of the breach of it.
In tort as has been already referred to the following rules are deducible
from the decided cases as to the remoteness of damage :
1. Remoteness is a question of law, not one of fact.
2. Intended consequences are never too remote. “The intention to damage
the plaintiff disposes of any question as to remoteness.”
3. Unintended consequences must be direct, that is direct result of the
defendant’s act and directly caused by it. “Thus the loss of a ship by
collision due to other vessel’s sole fault may force the shipowner in
bankruptcy and that again may not involve his family suffering, loss
of education or opportunities in life, but no such loss could be recovered
from the wrongdoer.” [Liesbosch Dreadger Edison, (1933)].
In short, “the principle with regard to the remoteness of damage is not
the same in actions of contract and of tort. In tort damages are given
for the consequences of which the defendant had no notice. In the
case of a breach of contract the second rule in Hadley v. Baxendale,
may apply”.
52 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
Hence, the proposition that “there is no practical difference between
the Law of Tort and Law of Contracts with regard to the remoteness of
damage” is not wholly tenable.
Q.4 Give briefly the different classes of Torts as recognized by Law.
Ans. Classes of Torts: Sir Frederic Pollock, while giving a definition of
Torts, observes :
(A) it may be an act which, without lawful justification, or excuse is
intended by the agent to cause harm, and does cause the harm
complained of;
(B) it may be an act itself contrary to law or an omission of specific legal
duty which causes harm not intended by the person so acting or
omitting;
(C) it may be an act violating and absolutely right (especially rights of
possession and property) and treated as wrongful without regard to
the actor’s intention of knowledge. This, as we have seen is an artificial
extension of the general conceptions which are common to English
and Roman law;
(D) it may be an act or omission causing harm which the person so acting
or omitting did not intend to cause but might and should, with due
diligence have foreseen and prevented;
(E) it may, in special cases, consist merely in not avoiding or preventing
harm which the party was bound absolutely or within limits, to avoid
or prevent.” He gives the following classification of torts :
Group A
Personal Wrongs
1. Wrongs affecting safety and freedom of the person: Assault, battery,
false imprisonment.
2. Wrongs affecting personal relations in the family: Seduction, enticing
away of servants.
3. Wrongs affecting reputation: Slander and libel.
4. Wrongs affecting estate generally; Deceit: slander of title; fraudulent
competition by colourable limitation, etc.: malicious prosecution;
conspiracy.
Group B
Wrongs to Property
1. Trespass: (a) To land; (b) To good.
Conversion and unnamed wrongs ejusdem generis Disturbance of
casement, etc.
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 53
2. Interference with rights analogous to property such as private franchise,
patents, copyrights and trade marks.
Group C
Wrongs to person; estate and property generally:
1. Nuisance.
2. Negligence.
3. Breach of absolute duties attached to the occupation of fixed property
to the ownership and custody of dangerous things and to the exercise
of certain public callings.
Professor Winfield gives the following classification.
(A) Wrongs to person:
(1) Death.
(2) Assault and battery
(3) False imprisonment.
(4) Residuary trespass to the person.
(5) Injuries affecting family relations.
(i) Husband and wife.
(ii) Parent and child.
(B) Wrongs to reputation: Defamation including slander and libel.
(C) Wrongs to Property:
(1) Trespass to land.
(2) Conversion and other wrongs to chattel.
(D) Wrongs to person or to property:
(1) Deceit.
(2) Negligence.
(3) Nuisance.
(4) Conspiracy.
(5) Breaches of strict duties.
(E) Wrongs of interference with freedom of contract or of business.
(F) Abuse of procedure:
(1) Malicious prosecution and civil procedure.
(2) Maintenance and champerty.
In fact, it seems to be nearly impossible to give a scientific classification
of tort. No two writers so far have agreed to one uniform scheme of
classification. Sir Henry Finche gives the following classification.
54 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
Ans. Assault as a civil tort is an act of the defendant which gives the plaintiff
a fair apprehension of the battery being inflicted on him by the
defendant. Thus, when the defendant, by his actions, creates
apprehension in the minds of the plaintiff that a battery may occur
against him, an assault takes place. In case of assault charges, they
must include behaviour that is aggressive, offensive or causes a person
to fear for their protection. Therefore, for claiming assault no physical
injury or damage is required. It was in the case of R. V. S. George the
court held that if a person is holding a loaded gun to another person
then this will be treated as an assault. Even if the gun is not loaded but
the person is holding a gun from such distance that it may cause injury
then maybe an assault.
ELEMENTS OFASSAULT:
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 125
1. The intention of the defendant: inorder to create an attack, the actions
of the defendant must be motivated to create a situation of fear or
danger in the mind of the victims. Accidental acts do not include
allegations of assault.
2. Reasonable apprehension: the victims must reasonably assume that
the actions of the defendant would injure or humiliate him. The victim
must consider the potentially damaging or offensive behaviour of the
defendant.
3. Imminent harm/ threat: the person’s apprehension of danger should
be of an imminent threat. Future threats like,” I will kill you tomorrow”,
would not qualify for assault charges. Only words do not constitute a
threat for an attack, it is necessary for them to be accompanied by a
possibility of physical harm.
It is alleged that the conduct of the defendant will trigger the victim
physical danger or aggressive behaviour. Thus the pretence of kicking
or punching the victim can be an assault, as well as an attempt to spit
on the victim (aggressive behaviour).
R v. Constanza, in this case the defendant uses the word will show the
gesture it may harm her, he used to follow her, send her letter and write
offense words on the door. The court overruled the judgement of R v.
Meade and Belt and held that the word which is used by the defendant
is offensive and does commit an assault.
Hopper v. Reeve, if a person is about to sit on a chair and the chair is
pulled, there is an assault as long as he takes to fall to the ground. The
moment he makes contact with the ground, it will become a battery.
DEFENCES FOR ASSAULT:
There are certain defences to the charges of assault, which may vary
among each individual case.
1. Act of Self defence: this defence can be used by claiming that the
defendant was acting out of self-defence. However, this is not absolute;
the aggression due to self-defence should be in proportion to the
force acting against. In order to create self-defence, certain criteria
need to be fulfilled:
· A danger of unlawful force or damage to it;
· A true honest perceived fear of harm to themselves;
· No harm or provocation on their part;
· There was no fair possibility to escape or avoid opposing force.
For instance, A was walking through a quiet road at night, when he
encountered B who threatened him to punch with a tight fist. Seeing
126 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
no way to go, A takes out his gun to threat B. Here A can claim that he
acted out of self-defence.
2. Intoxification: In certain situations, intoxication can be a legal defence,
particularly in cases where intoxication affects the capacity of an
individual to act deliberately.
3. Coercion: This may be a defence if the defendant has been forced to
attack under threat of harm (for example, if he is being held at a gunpoint
and for assault at the behest of someone).
BATTERY: INTRODUCTION
The battery is a tort which can be defined as:
“An intentional and direct application of physical force to the body of
another person in a harmful or offensive manner without the person’s
consent”.
Generally, assault is followed by a battery and that is why they may be
used together. Therefore, it is only considered where there is direct
physical contact without the permission of the individual to injure the
person concerned.
ELEMENTS OF BATTERY:
1. Intention: For the tort of battery, it is important that coming in contact
with the defendant with the victim, was accompanied by the intention
to cause make a contact. Basically, non-consensual contact is what is
required. The intent of the battery is transferable as when a person
attempts to hit a person without his or her permission and ends up
hitting another person, but the person is still responsible for the battery.
So, the intent is the soul of the battery, and it isreally necessary.
2. Contact: Contact or use of force is a prerequisite to initiating the tort
of battery. Whether any physical harm is caused or not does notactually
matter here. However, it is not mandatory that the contact should be
direct or individual, but physical contact with indirect means also
qualifies for physical contact. Thus, there are two means of contact:
(a) Direct contact:For example, hitting a person with a fist.
(b) Indirect or hostile contact:For example, throwing water on a person’s
face. Damaging people with change in heat, smell, odour, light is often
known to be the battery.
3. Harm: Another prerequisite for the battery is damage or harm. Harm,
here, is not only confined to physical harm but it can be of any kind,
emotional, mental, etc. The victim might have suffered negligible harm,
there is no requirement of any severe damage. Unwanted sexual contact
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 127
or uncomfortable contact without permission often comes under the
battery, as it affects a person physically, emotionally and mentally.
4. Lack of consent: It is necessary that the victim must not be aware of
the actions expected or planned by the accused. The battery can only
occur when the victim has no idea of the touch that was about to
happen. For example, in three cases, the battery is a legal hazard. If the
patient has been lied to about care or if there is further deception in the
informed consent, the full consent is null. The second case is that the
patient is incompetent to consent and receives insufficient treatment.
The most likely scenario is the third: the patient has denied treatment
and is compelled to take care of him or her, normally in an involuntary
environment.
5. Lack of legal justification: In the case of the battery, there must not be
any legal reason or cause to the conduct of the accused. The plaintiff
must show that the force used by the accused was unconstitutional
and was not justifiable. For example, A was going to a club. But at the
entrance, he was stopped for he was not of the acceptable age. He
forced the guards to let him enter and consequently they pushed him
back. Here, A cannot claim for the battery as there was a legal
justification to the act.
Leigh v. Gladstone, In this case court pointed out that intention is the
necessary element to prove the guilty to the accused. The force is
used by the accused to feed the hunger strike prisoner to save their
life was a valid defence. Any injury caused during the course of action
was unintentional or injury is caused by accident, this accident will do
not constitute offence of Battery.
Stanley v. Powell, the court held that the defendant was not liable as
the act was not wilful. Use of force to oust a trespasser is also justified,
but it should be reasonable.
DEFENCES TO BATTERY:
1. Self-defence: It is one of the most common defences used in battery
cases. It means defending or safeguarding yourself from the force or
power of another person. Thus, it is formed that the acts of the accused
were actions out of self-defence to the force of the victim.
2. Consent: Consent can also be viewed as a protection in the event of
an attack and a battery. The consent is granted when the individual
willingly agrees to the intent of the defendant. Thus if the person has
given his or her consent to conduct the act, the same act cannot be
treated as a battery. However, in cases where the individual exceeds
128 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
the reach of the act, the act can, on such grounds, be treated as a
battery.
Assault Battery
Conclusion
The main elements of assault are first, the plaintiff apprehended
immediate physical contact, second, the plaintiff had reasonable
apprehension and third, the defendant’s act of interference was
intentional while elements for battery are first the act is done with the
intention of bringing about a harmful or offensive contact or an
apprehension thereof to the other or a third person, and second the
contact is not consented to by the other or the other’s consent thereto
is procured by fraud or duress, and third the contact is not otherwise
privileged.
The defendant can use certain defenses laid down in several cases
such as self-defense, consent, statutory authority etc. Indian court
provides remedies in cases of assault and battery which are damages,
restitution and injunctions etc. With passing time we expect the tort
law to develop more, as people In India are becoming more aware
about their personal rights.
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 129
Q. 23. What do you understand by the expression ‘Nuisance’? What are
kinds of nuisance? Distinguish between Public and Private Nuisance.
Or
Explain the Concept of Public Nuisance and Private Nuisance. What
are the defence available for tort of nuisance?
Ans. The word Nuisance is derived from the French word ‘Nuire’ which
means to annoy or hurt. It is an unlawful interference with a person’s
use or enjoyment of land. Under normal circumstance, a person is
entitled to the full and reasonable enjoyment and use of this property
tangible, intangible, movable or immovable, whatsoever. This being
his legal right cannot be taken away without lawful justification.
Contrary to the provided protection if someone unlawfully interferes
with this entitlement of a person he/she commits a tort of Nuisance.
As per the most accepted definition of Nuisance which is the one
given by Bermingham, Nuisance is an unlawful interference with a
person’s use and enjoyment of land, or of some right over, or in
connection with it. Hence it is an injury or inconvenience faced by a
person in the use of his property because of another person who
unreasonably uses his own property in a way which negatively affects
the former.
In Durga Prasad v. State (AIR 1962 Raj 92), it was observed that
‘nuisance’ ordinarily means anything which annoys hurts or that which
is offensive.
According to Prof. Winfield - nuisance is incapable of exact definition
but for the purposes of the law of tort, it may be described as “unlawful
interference with a person’s use or enjoyment of land or of some right
over, or in connection with it.”
Acts interfering with the comfort, health or safety are the examples of
it.
Pollock: “Nuisance is the wrong done to do a man by unlawfully
disturbing him in the enjoyment of his property, or, in some cases, in
the exercise of a common right.”
Salmond - “the wrong of nuisance consists in causing or allowing
without lawful justification (but so as to common to trespass) the
escape of any deterious thing from his land or from his land or from
elsewhere into land in possession of the plaintiff e.g., water, smoke,
smell, fumes, gas, noise, heat, vibration electricity, disease, germs,
animals, negligence.”
According to Clarke and Lindsell - “Nuisance is an act or omission
which is an interference with, disturbance of or annoyance to a person
in the exercise or enjoyment of -
(a) right belonging to him as a member of public when it is a public nuisance,
or
130 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
(b) his ownership or occupation of land, or some easement, quasi-
easement, or other right used or enjoyed in connection with land,
when it is private nuisance.”
According to Stephens,”Nuisance is anything done to the hurt or
annoyance of the lands, tenements of another, and not amounting to
trespass.”
Nuisance in Legal Terms
In law, nuisance has a more restrictive meaning than it has in an ordinary
parlance. It is not all inconveniences that will succeed in an action for
nuisance. Minor inconveniences which are usually as a result of normal
human interaction in the society are not actionable in law. The law
always tries to strike a balance between the conflicting interest of the
plaintiff and the defendant in the society. So we can define the tort of
nuisance as an act which gives rise to unlawful, unwarranted or
unseasonable annoyance or discomfort to the plaintiff and which
results in damage to the property of the plaintiff or interfere with his
use and enjoyment of his land.
Essential Elements of Nuisance
For making an act of Nuisance actionable under the law of torts the
following essentials must be satisfied-
1. Wrongful Act by the Defendant:
For the Action against Nuisance to arise the first essentiality is the
conduct of a wrongful act by the Defendant. This may include any
action which is prima facie not legal and unreasonable in the eyes of a
prudent man. Caveat – If the Plaintiff is extra sensitive and finds the
action of the Defendant to be unreasonable due to his sensitivity,
which otherwise is reasonable as per a prudent man, the action for
Nuisance cannot arise.
2. Damage/Loss/Inconvenience caused to the Plaintiff:
The next essentiality requires a substantive damage or inconvenience
to be caused to the Plaintiff. The maxim “De minimis non curatlex”
comes into play and provides that law shall not consider trifles or
minimal damage claimed by the plaintiff due to his own sensitivity.
Nevertheless, if the act of the Defendant involves the hampering of a
Legal Rights of the plaintiff, nuisance comes into play.
Case Law: In Ushaben V. BhagyalaxmiChitraMandir, where the Plaintiff sued
the Defendant against the screening of the movie “Jai SantoshiMaa”
claiming that it hurts the Religious sentiments of a particular Hindu
community, the court dismissed the Plea stating that hurt to religious
feeling was not an actionable wrong and the Plaintiff is free to not
watch the Movie again.
Hence it was held that in order to claim damages for Nuisance, the
interference shall be in a state of continuing wrong.
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 131
In Halsey V. Esso Petroleum Co. Ltd, where the defendant’s factory
emitted smokes, oil, fumes and smell and polluted the environment
along with harming the plaintiff’s health because of his own sensitive
health issue, the former were held liable to the latter only for the emission
of smoke, oil and fume and not for health hazard.
Kinds of Nuisance
Nuisance as a tort is further categorized into two types-
1. Private Nuisance and
2. Public Nuisance,
both having their own areas of actions and types of damages.
Private Nuisance
Private Nuisance may be defined as unlawful interference with a
person’s use or enjoyment of land or of some right over or in connection
with it.
‘Underhill’ has defined ‘Private Nuisance’ as - ‘A private nuisance is
some unauthorised user of man’s own property cause damage to the
property of another or some unauthorised interference with the property
or proprietary right of another causing damage, but not amounting to
trespass.”
In an action for private nuisance, the court considers the following:
(i) Whether the injury complained of is sensible in the case of material
damage to property and in the case of interference with enjoyment of
land, whether the injury is substantial.
(ii) Whether the conduct of the defendant is unlawful, unwarranted or
unreasonable.
Elements of Private Nuisance
Following are the essentials of private nuisance:
(1) Unlawful interference. - The kind of interference or annoyance is
limitless. Where in hammering the metal sheets for rendering them
thinner, huge noise was created which was evident from the facts on
record, it was held by the court that a case of private nuisance is
established, there is no necessity of taking an expert opinion in such
cases. Such interference should be unreasonable or unlawful for
amounting to nuisance.
(2) Such interference has to be with the use or enjoyment of land, or of
some rights over the property, or it should be in connection with the
property or physical discomfort.
(3) Damage. - Specific damage must be shown. But in cases where the
nuisance concerns something other than physical damage to property,
damage will sometime be presumed.
Rose v. Miles (1815) 4M & S.101
The defendant had wrongfully obstructed a public navigable creek
which obstructed the defendant from transporting his goods through
132 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
the creek due to which he had to transport his good through land
because of which he suffered extra cost in the transportation. It was
held that the act of the defendant had caused a public nuisance as the
plaintiff successfully proved that he had incurred loss over other
members of the society and this he had a right of action against the
defendant.
Kinds of Private Nuisance:
Private nuisance is of two types:-
(A) Those causing damage to property.
(B) Those causing personal discomfort.
(A) Damage To Property - In case of damage to property, any sensible
injury will be sufficient to support an action, Nuisances of such kind
arise by manufacturing works, drains etc. In Goldman v. Hargrave
(1967) 1 A.C. 654, the appellant owned and occupied land adjacent to
that of the respondent. A redgum tree was struck with lightening and
caught fire. Appellant called a tree feller, who cut the tree but no steps
were taken to extinguish the fire, in the meantime, because of wind, fire
spread to respondent’s property because of fire in the tree which caused
great damage. It was held that appellant’s action involved foreseeable
risk of revival and spread of fire, accordingly, Appellant was held liable
for the nuisance of causing damage to property of respondent because
of failure to take effective steps to prevent spread of fire from tree.
Putting an embankment across a natural flow of water channel is treated
to be a nuisance as it resulted in diversion of water flow, which ultimately
resulted into damage to the plaintiff’s property.(GuhirmanGope v.
UdayChand, AIR 1963 Pat 455).
(B) Physical Discomfort. - In the case of physical discomfort, the act
complained of must be:
A. In excess of the natural and ordinary course of enjoyment of the
property, that is to say, the inference must be with the enjoyment of
use of land.
B. Materially interfering with the ordinary comfort of human existence.
In excess of the natural and ordinary course of enjoyment of the property:
The interference must be with the enjoyment or use of land. In order to
be able to bring an action for nuisance to property the person injured
must have either a proprietary or possessory interest in the premises
affected by the nuisance. A person who has the mereuse of the premises
although he has suffered direct personal and pecuniary damage from
the nuisance, cannot being an action for the wrong. The plaintiff must
prove injury to his proprietary or possessory right.
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 133
Materially interfering with the ordinary comfort of human existence:
The following factors are material in deciding whether the discomfort
is substantial:
i. Its degree or intensity;
ii. Its duration;
iii. Its locality
iv. The mode of user of the property.
In Kuldip Singh v. SubhashChander Jain, AIR 2000 SC 1410 - Plaintiff
and defendant were neighbours. Defendant constructed a bhatti
(Baking oven) in his premises. He also applied to Municipal Corp.
seeking grant of licence to run the bakery. Plaintiff raised protest and
filled suit seeking an injunction restraining defendant from operating
the “Bhatti” and also against Municipal Corp. restraining it to from
issuing licence to defendant, on ground of private nuisance by personal
discomfort. It was observed -
“A nuisance actually in existence stands on a different footing than a
possibility of nuisance or a future nuisance. An actually existing
nuisance is capable of being assessed in terms of its quantum and the
relief which will protect or compensate the plaintiff consistently with
the injury caused to his rights is also capable of being formulated. In
case of a future nuisance, a mere possibility of injury will not provide
the plaintiff with a cause of action unless the threat be so certain or
imminent that an injury actionable in law will arise unless prevented by
an injunction. The Court may not require proof of absolute certainty or
a proof beyond reasonable doubt before it may interfere; but a strong
case of probability that the apprehended mischief will in fact arise
must be shown by the plaintiff. In other words a future nuisance to be
actionable must be either imminent or likely to cause such damage as
would be irreparable once it is allowed to occur. There may be yet
another category of actionable future nuisance when the likely act of
the defendant is inherently dangerous or injurious such as digging a
ditch across a highway or in the vicinity of a children’s school or
opening a shop dealing with highly inflammable products in the midst
of a residential locality.”
Public Nuisance
Public nuisance refers to that which affects the general public or a
section of the public. It is that which affects the public segment or
class of the public by reason that it is indiscriminate in its effect or
widespread. A nuisance may become public nuisance either from its
source or its final effect or destination. Again, a nuisance that affects
a class or a segment of a society is public nuisance and whether the
134 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
number of persons affected is sufficient to merit public nuisance is a
question of facts depending on the facts and circumstances of each
case. Everything is to be looked at from a reasonable point of view.
Instances, of public nuisance include obstruction of highway or public
roads, public waterways, noises pollution, oil spillage from the activities
of multi-national oil companies and carrying on obnoxious business
like operating a brothel in a GRA.
A public nuisance is usually a crime (section 234 of the Criminal Code
and sections 192 & 194 of the Penal Code) which can only be
prosecuted by the Attorney General in his capacity as the custodian of
public right. In other words, a private person has no right to prosecute
the crime of public nuisance; the Attorney-General prosecutes.
A public nuisance can be defined as an unreasonable interference with
a right common to general public. Obstructing a public way by digging
a trench, carrying on trades which cause offensive smells or intolerable
noises, etc. are examples of public nuisance. Thus, the acts constituting
public nuisance are all of them unlawful acts; those which constitute
private nuisance are not necessarily or usually unlawful. Public
nuisance does not create a civil cause of action for any person.
In order that an individual may have a private right of action in respect of a
public nuisance -
(i) He must show a particular injury to himself beyond that which is
suffered by the rest of public. He must show that he has suffered some
damage more than what the general body of the public had to suffer.
(ii) Such injury must be direct, and not a mere consequential injury; as,
where one way is obstructed, but another is left open.
(iii) The injury must be shown to be of a substantial character.
Thus, in order to sustain a civil action in respect of a public nuisance,
proof of special and particular damage is essential.
In the case of Daodu v. NNPC, the Supreme Court, stated the position
of the law thus, “an obstruction of public highway or hindering the
free passage of the public along the highway is a public nuisance and
a private individual has a right of action if he can prove that has
sustained particular damage other than and beyond the general
inconvenience and injury suffered by the public and that the particular
damage which he sustained was direct and substantial.” The
requirement of proving particular damage will be satisfied if the plaintiff
can show that he has suffered damage which is appreciable greater in
degree than any suffered by the general public.
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 135
In Campbell v. Paddington Corpn. (1911) 1 K.B. 869, an uninterrupted
view of the funeral procession of king Edward VIII could he had from
the window of the plaintiff’s building. The plaintiff accepted certain
payments from certain persons and permitted them to occupy seats in
her building. Before the date of the said procession the defendant
corporation constructed a stand on the highway in front of the
plaintiff’s building which obstructed the view from the plaintiff’s
building. The plaintiff thus deprived of the profitable contract of letting
seats in her building. She filed a suit against the Corporation contending
that the stand was a public nuisance and had caused special loss to
her. It was held that she was entitled to claim compensation.
Defences to nuisance:
There are two valid defences for nuisance which are as follows,
Prescription:
Prescription is a title acquired by use and time, and allowed by law as
and when a man claims anything as he, his ancestors or they whose
estate he have had possession for the prescribed period. The essence
of prescription can be found in Section 26 of the Limitation Act and
Section 15 of the Easements Act. Also prescription is something of a
kind of a special defence because if a nuisance has been openly and
peacefully carried out without any interruption, in that the case the
defence of prescription can be used.
The nuisance is considered to be legal as if it had been authorized in
its commencement by a grant from the owner of the land when the
period of twenty years has been expired.
Statutory authority:
When a statute has authorised doing of a particular act or the use of
land in a particular way that all the remedies whether by indictment or
action or charge, are taken away provided that necessary reasonable
precaution has been taken. The statutory authority may be absolute or
conditional.
When the statutory authority is absolute, the statute allows the act
and it is unnecessary that the act must lead to nuisance or any other
injury. When the statutory authority is conditional, the state allows
the act to be done only if it can be done without any causation of
nuisance or any form of injury.
In this case, there is a need for the exercise of due care and caution and
due regard for private rights. Where undertakers act under a mandatory
obligation (e.g. statutory obligation) whether or not there is a saving
clause not exempting them from liability in nuisance, there is no liability
136 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
in nuisance if what has been done is that which was expressly required
to be done, or was reasonably incidental thereto.
There is a distinction in this context between statutory obligation or
duty and statutory power which is permissive in nature. In case of the
former, there is immunity from an action based on nuisance but in case
of the latter, there is no immunity and power must be exercised in strict
conformity with private rights; but even in the former case there will be
no immunity in either of the cases when the action is taken is ultra
vires to the statute.
In Vaughan v. Taff Vale Rly, the defendants who had authority by
statute to locomotive engines on their railway, were held not liable for
a fire caused by the escape of sparks.
In the case of a nuisance, it is no defence,
1. That the plaintiff himself came to the nuisance;
In Village of Wilsonville v. SCA Services, the plaintiffs, a village and
other governmental bodies, alleged that the defendant’s hazardous
chemical landfill was a public nuisance. The plaintiffs sought to enjoin
the operations of the landfill and require removal of toxic waste and
contaminated soil. The court found that there was a substantial danger
of groundwater contamination and explosions from chemical reactions.
Although the damages were prospective, the nuisance already was
present. Therefore, the court granted an injunction and ordered a site
clean-up.
“Coming to a nuisance” is the phrase used to describe a defence that
the complainant or plaintiff affected by the nuisance moved into the
area where he complained about activity” had already been in existence.
An example of “coming to a nuisance” occurs when someone moves
onto the property near an airport or industrial complex and then
complains of the nuisance that existed prior to his moving there.
Generally, the fact that an individual purchases property with the
knowledge of the existence of a nuisance or that he came to the
nuisance will not defeat his right to the abatement of the nuisance or
recovery of damages. This cannot be taken as a defence.
2. That the act causing nuisance is beneficial to the public[Shelfer v.
City of London Electric Lighting Co., (1895)]
3. The place where the nuisance is created is the only place suitable for
the purpose or
4. That the defendant is merely making reasonable use of his property.
5. It is no defence that the defendant’s operations would not alone amount
to a nuisance. E.g. the other factories contribute to the smoke
complained of.
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 137
Conclusion
The concept of nuisance relates to the day to day activities of an
individual. The laws made against Nuisance are almost uncodifed save
the criminal aspect of Public Nuisance. Nuisance as a tort got
comprehensiveness through a plethora of judgments along with the
works of many eminent jurists. India was once a British colony has
relied heavily on the English judgments to understand and develop
138 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
the concept of this tort. However, it has also amended and modified
various aspects of interpretation, depending upon its own geographical,
cultural, and economic diversity in order to strive for providing justice
to almost each of its people and maintain the reign of Rule of Law
along with Justice Equity and good conscience.
Q. 24. Define Defamation and what are its kinds? Discuss defenses available
against defamation in law of torts.
Or
What are the various kinds of defamation? What defenses are available
in a suit of defamation?
Or
Distinguish between libel and slander and discuss the defenses
available in an action of defamation?
Or
Briefly explain-
a. Libel
b. Slander
c. Innuendo
d. Defense available in suit of defamation
Ans. Theword defamation is driven from Latin word ‘Diffamare.’ Semantics
or Etymology of the Latin word ‘Diffamare’ provides that it means
‘Spreading evil report about someone’. Thus, defamation is causing
damage to reputation of another.
Blackburn and George defined defamation as, “the tort of publishing
a statement which tends to bring a person into hatred, contempt or
ridicule or to lower his reputation in the eyes of right-thinking members
of society generally.”
Winfield defines the concept as “defamation is the publication of
statement which tends to lower a person in the estimation of right-
thinking members of society, generally, or which tends to make them
shun and avoid that person.”
Scrutton LJ defined a defamatory statement as “a false statement
about a man to his discredit”
Defamation may be committed in two ways viz.,
(i) Speech, or
(ii) Writing and its equivalent modes.
The English common law describes the former as ‘SLANDER’ and the
latter as ‘LIBEL.’ The former is a spoken defamation while the latter a
written defamation which may assume various forms, like physical
symbols, statues, effigies, picture, caricature, wax model, etc.
Libel
The libelous statement must be in a printed form, e.g. writing, printing,
pictures, cartoons, statue, waxwork effigy etc.
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 139
Lopes J., in Monson V. Tussauds points out that libel need not always
be in writing. It may be conveyed in some other permanent form as a
statue, a caricature, and an effigy, chalk mark on a wall, sign, or pictures.
In the same case, the defendants, who kept a wax works exhibition, had
exhibited a wax model of the plaintiff with a gun, in a room adjoining
the ‘Chamber of Horrors’ (a room in the basement, in which the wax
models of notorious criminals were kept). The plaintiff has been tried
for murder in Scotland and released on a verdict of ‘Not proven’ and a
representation of the scene of the alleged murder was displayed in the
chamber of horrors. The Court of Appeal held that the exhibition was
libel.
Essential Ingredients of Libel
Following are the essential ingredients of libel -
(a) The statement must be false. It is important to point out that falsity of
the statement is presumed in favour of plaintiff and onus lies on
defendant to prove that it is true.
(b) It must be in permanent and visible form e.g. writing, printing, picture
effigy or statute. In a cinema film not only the photographic part is
considered to be libel but also the speech with synchronises with it is
also a libel.
(c) It must be defamatory.
(d) It must be referred to Plaintiff.
(e) It must be published.
Slander
Slander is a false and defamatory statement by spoken words or
gestures tending to injure the reputation of another. Apart from
differences in form, the libel differs from slander in its procedure, remedy,
and seriousness. In common law, a libel is a criminal offence as well as
a civil wrong. But slander is a civil wrong only; though the words may
happen to come within the criminal law as being blasphemous,
seditious, or obscene or as being a solicitation to commit a crime or
being a contempt of court. Under Indian Penal Code both libel and
slander are criminal offences.
Essential Ingredients of Slander
The following are the essential ingredients of slander:
(a) The matter complained of must be defamatory, that is, the matter
complained of must have lowered the plaintiff in the estimation of
others or has caused him to be shunned by the society.
In Churchill v. Ainsworth, it was held defamatory; to call a journalist a
paid back paid to write biased articles.
In Angle v. H.H. Bushal and Co. Ltd., it was held defamatory of a
businessman to say that he is not conversant with normal business
ethics.
140 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
(b) It must be false and must not be privileged or in the nature of fair and
bona fide comment.
(c) It must refer to the plaintiff.
(d) It must be published.
(e) It must be published by the defendant.
(f) It must have caused special damages to the plaintiff in the four well-
known exceptional cases.
Innduno
Where the statement does not refer to plaintiff directly, the doctrine of
innuendo may come into force. Sometimes the statement may prima
facie be innocent but because of some latent or secondary meaning it
may be considered to be defamatory. When the natural and ordinary
meaning is not defamatory but the plaintiff wants to bring an action for
defamation he must prove the latent or secondary meaning i.e.
innuendo, which makes the statement defamatory.
So by ‘Innuendo’ is meant the explanatory statement that though the
words were not libellous in their ordinary meaning they had in fact, a
libellous meaning in the circumstances of the case.
Rule of Innuendo
The law of pleadings require that when a statement is prima facie
innocent but the plaintiff alleges a defamatory significance to it he
must, in his pleadings set forth the circumstances which make it
defamatory. In other words, he must prove an ‘innuendo’. So the rule
is that whenever the words are not defamatory in their ordinary sense
the plaintiff alleges in his statement of claim an ‘innuendo’ and must
prove the facts necessary in satisfying the jury that the meaning alleged
in an innuendo was the meaning of the words.
In Capital and Counties Bank v. Henty and Sons (1882) 7 A.C. 741,
there was a dispute between Henty and Sons and one of the branch
managers of the plaintiff Bank. The defendants who used to receive
cheques drawn on various branches of the Bank sent a circular to large
number of their customers stating that they would not receive payment
in cheques drawn on any of the branches of the plaintiff Bank. The
Bank sued Henty and Sons for libel alleging that the circular implied an
insolvency of the Bank. It was held, that the words of the circular
taken in their natural sense did not convey the supposed imputation
and the reasonable people would not understand it in the sense of the
innuendo suggested. There was, therefore no libel.
One of the best known cases on the application of the rule of innuendo
was Tolly v. Fry and Sons Ltd., (1931) A.C. 333. The plaintiff, a famous
amateur golfer, was caricatured by the defendants, without his
knowledge or consent, in an advertisement of their chocolate which
depicted him with a packet of it protruding from his pocket. A caddy
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 141
was represented with him, who also had a packet of chocolate the
excellence of which he likened, in some doggerel verse, to the excellence
of the plaintiff’s drive. The plaintiff alleged in his innuendo that the
defendants thereby meant that the plaintiff had agreed to let his portrait
be exhibited for advertisement, that he had done this for gain, and that
he had thus prostituted his reputation as an amateur golfer. The House
of Lords held that the caricature as explained by the evidence, was
capable of being thus construed, for golfers that any amateur golfer
who assented to such advertisement might be called upon to resign
his membership of any reputable club, and it also appeared from
correspondence between the defendants and their advertising agents
that they were quite aware of the possible effect of the advertisement
on the plaintiff amateur status.
The line between the true and the false innuendo may sometimes be
difficult to draw, for it may depend upon the obscurity of the words
themselves. In such a case the better practice is to plead the natural
and ordinary meaning and the innuendo as alternative.
Cassidy v. Daily Mirror, (1929) K.B. 331. - The defendant published
a photograph of M.C. and a Miss X with the statement “Mr. M.C. the
race horse owner and Miss X, whose engagement has been
announced.” It was held that the publication was capable of conveying
a meaning defamatory of the plaintiff, meaning thereby that she was
not lawful of M.C. and was living with him in immoral cohabitation.
The innuendo was considered right and damages were awarded.
Thus, innuendo means the words which are not defamatory in their
ordinary sense, but may nevertheless convey a defamatory meaning
owing to the circumstances. Mere interpretation of statement is not
sufficient to allege an Innuendo. But it must be supported by extrinsic
facts or matters.
Indian law on Libel and Slander
Unlike English law, Indian law does not make any distinction between
libel and slander and both are treated as criminal offenses under section
499 IPC. In the case of HirabaiJehangir v. Dinshawdulji the Bombay
and Madras high court both held that no distinction needs to be made
between treating libel and slander as criminal offenses.
Defenses available in suit of Defamation
Once the publication of defamatory material is proved; plaintiff must
be deemed to have established his case unless the defendant pleads
any defense open to him. Following are the defenses available in an
action of civil liability in the case of defamation.
1. Defense of justification of truth: The truth of a defamatory words is
pleaded with a complete defense in Civil proceedings and for that
reason even though the words were published spite to be and
142 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
maliciously. A publication based on verifiable facts can extinguish
liability for defamation. It negatives the charge of malice and it shows
that plaintiff is not entitled to recover damages too.
2. Defense of fair comment: A fair and bona fide comment on a matter of
public interest is not libel. The defendant can avail this defense when
he has merely made a fair comment in a matter of public interest. This
defense is based on public policy which gives every person the right
to comment and criticize without any malicious intention the work or
activities of public offices, actors, authors, and athletes as well as
those whose career is based on public attention. Any fair and honest
opinion on a matter of public interest is also protected even though it
is not true.
3. Defense of absolute privilege: ‘Privilege’ means a person stands in
such relations to the fact of the case that he is justified in saying or
writing what would be slander or libel by anyone else. Absolute
privilege exempts defamatory statements made:
(a) during judicial proceedings,
(b) by government officials,
(c) by legislators during debates in the parliament,
(d) during political speeches in the parliamentary proceedings and,
(e) communication between spouses.
4. Consent: Where the defendant has communicated or published certain
material with the consent of plaintiff or plaintiff himself has invited the
defendant to repeat the defamatory words, the defendant can plead
this defense of consent. If a person telephones a newspaper with false
information about himself, he would not be able to sue in defamation
when the newspaper publishes it.
5. Statement of Opinion: If the statement made is an opinion and not a
statement of fact, then it cannot be defamatory. For example, if a person
says that he finds an actor ugly, the statement is just an opinion.
However, if he says that the actor is a drug addict or has had multiple
affairs, then it will be a defamatory statement. If this statement results
into the actor losing work or his job and the statement made are false,
then there will be a case for defamation.
Defences under Criminal Law (INDIAN PENAL CODE)
Truth is the absolute defense to defamation. If the statement made is
truthful in nature, it does not constitute defamation. The burden is on
the defendant to prove the authenticity of the statement made.
According to the Exception 1 given under Section 499, “It is not
defamation to impute anything which is true concerning any person if
it is for the public good that the imputation should be made or
published.”
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 143
If a statement is made in the interest of public good, it is not defamatory
in nature. The defendant has to prove that the statement was made
keeping public interest in mind. The secondexception to Section 499
deals with the fair criticism of public servants. The statement should
be made in good faith and should criticize “the conduct of a public
servant in the discharge of his public functions, or respecting his
character, so far as his character appears in that conduct, and no further.”
The thirdexception deals with a fair comment on the conduct of “any
person touching any public question.”
The fourthexception deals with publication of reports on proceedings
of Court of Justice. Such publication of reports would not be defamation
if they are substantially true in nature.
According to the fifthexception, “it is not defamation to express in
good faith any opinion whatever respecting the merits of any case,
civil or criminal, which has been decided by a Court of Justice.”
The sixthexception deals with literary criticism while the seventh
deals with censure passed in good faith by a person having lawful
authority over another.
The eightexception deals with a complaint to the authority. According
to the eighth exception, “it is not defamation to prefer in good faith an
accusation against any person to any of those who have lawful
authority over that person with respect to the subject-matter of
accusation.”
According to the ninth exception, imputation made in “good faith by a
person for the protection of his or other’ interests” is not considered
defamation.
The tenth exception deals with cautionary statements made in good
faith. If the statement made is “intended for good of person to whom
conveyed or for the public good,” it is not defamation.
The right to freedom of speech and expression under Article 19(1) is
not absolute. It is subject to reasonable restrictions under Article
19(2) of the Constitution. One of the reasonable restrictions under
Article 19(2) is defamation.
The constitutionality of Section 499 and 500 was challenged for being
an unreasonable restriction on the freedom of speech and expression
in the case of Subramanian Swamy v. Union of India. The Apex Court
upheld the validity of the law of defamation and decided it was not an
excessive restriction. Additionally, it was also decided that the
language used in Section 499 was not vague or ambiguous.
Umesh Kumar v. State of Andhra Pradesh, personal rights of a human
being include the right of reputation. The right to reputation is also a
“necessary element” of Article 21 of the Constitution of India.
144 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
Conclusion
The defamation law serves the purpose of protecting people from
having their reputation injured resulting from false statements made
against them. However, it is still in accordance with the right to freedom
of speech and expression, as people can make true statements and
give their opinions. This area of law seeks to protect a person’s
reputation from being hurt by preventing unfair speech. The apex
court has stated in various cases that the ambit of freedom of speech
and expression is “sacrosanct” but is not “absolute.” It also said that
the right to life under Article 21 includes the right to reputation of a
person and it cannot be violated at the cost of the freedom of speech
of another.
Q. 25. Define “Negligence” and discuss its essential elements.
Or
Explain the “Negligence” and doctrine of “Res ipsaloquitur.” Discuss
the defence available in suit for negligence.
Ans. The word ‘negligence’ denotes mere carelessness. In legal sense it
signifies failure to exercise standard of care which the doer as a
reasonable man should have exercised in the circumstances. In general,
there is a legal duty to take care when it was reasonably foreseeable
that failure to do so was likely to cause injury. Negligence is a mode in
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 145
which many kinds of harms may be caused by not taking such adequate
precautions.
According to Winfield and Jolowicz- “Negligence is the breach of a
legal duty to take care which results in damage, undesired by the
defendant to the plaintiff.”
In Blyth v. Birmingham Water Works Co., (1856); Alderson, B.
defined negligence as, “Negligence was defined as the omission to do
something which a reasonable man would do or doing something which
a prudent or reasonable man would not do.”
In Lochgelly Iron & Coal Co. v. Mc Mullan, 1934; Lord Wright said,
“negligence means more than headless or careless conduct, whether
in commission or omission; it properly connotes the complex concept
of duty, breach and damage thereby suffered by the person to whom
the duty owed.”
Essentials of negligence:
In an action for negligence, the plaintiff has to prove the following
essentials:
1. Duty to take care: One of the essential conditions of liability for
negligence is that the defendant owed a legal duty towards the plaintiff.It
means that every person owes a duty of care, to another person while
performing an act. Although this duty exists in all acts, but in negligence,
the duty is legal in nature and cannot be illegal or unlawful and also
cannot be of moral, ethical, or religious nature.
The following case laws will throw some light upon this essential
element.
In Grantv. Australian Knitting Mills Ltd. (1935),the plaintiff purchased
two sets of woollen underwear from a retailer and contacted a skin
disease by wearing underwear. The woollen underwear contained an
excess of sulphates which the manufacturers negligently failed to
remove while washing them. The manufacturers were held liable as
they failed to perform their duty to take care.
In Bolton V. Stone, D, a person who was on the roadside, was injured
by a cricket-ball hit by the player from the field which was about 100
yards away from the road. There were one or two such rare occasions
in the past. The court held that the defendants (the members of the
club) were not liable. The hit was so exceptional that no prudent man
would have foreseen. Further, it was too remote and no reasonable
man would have anticipated.
In the case of Stansbele v.Troman (1948), A decorator was engaged to
carry out decorations in a house. Soon after, the decorator left the
house without locking the doors or informing anyone. During his
absence, a thief entered the house and stole some property the value
of which the owner of the house claimed from the decorator. It was
146 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
held that the decorator was liable as he was negligent in leaving the
house open and failed his duty of care.
2. The Duty must be towards the plaintiff:
A duty arises when the law recognizes a relationship between the
defendant and the plaintiff and requires the defendant to act in a certain
manner toward the plaintiff. It is not sufficient that the defendant owed
a duty of care towards the plaintiff but it must also be established
which is usually determined by the judge.
In the case ofBourhill v. Young (1943)the plaintiff who was a fishwife
got down from a tram car and while she was being helped in putting her
basket on her back, a motor-cyclist after passing the tram collided with
a motor car at a distance of 15 yards which was on the other side of the
tram. The motorcyclist died instantly and the plaintiff could not witness
the accident or the dead body since the tram was standing between
her and the place where the accident occurred. She had only heard the
sound of the collision and once the body had been removed from the
place of accident, she visited the place and saw some blood which was
left on the road. As a reaction to this incident, she suffered a nervous
shock and gave birth to a still-born child of 8 months because of which
she sued the representatives of the deceased motorcyclist. It was held
that the deceased had no duty of care towards the litigant and therefore
she could not claim any damages from the deceased’s representatives.
The case ofDonoghuev. Stevenson (1932)has evolved the principle
that we each have a duty of care to our neighbor or someone we could
reasonably expect to be affected by our acts or omissions. It was held
that, despite no contract existed between the manufacturer and the
person suffering the damage an action for negligence could succeed
since the plaintiff was successful in her claim that hat she was entitled
to a duty of care even though the defective good i.e a bottle of ginger
beer with a snail in it was bought, not by herself, but by her friend.
3. Breach of duty to take care: Yet another essential condition for the
liability in negligence is that the plaintiff must prove that the defendant
committed a breach of duty to take care or he failed to perform that
duty. It is not enough for a plaintiff to prove that the defendant owed
him a duty of care but he must also establish that the defendant breached
his duty to the plaintiff. A defendant breaches such a duty by failing to
exercise reasonable care in fulfilling the duty. In other words, the breach
of a duty of care means that the person who has an existing duty of
care should act wisely and not omit or commit any act which he has to
do or not do as said in the case of Blyth v. Birmingham Waterworks
Co, (1856). In simple terms, it means non-observance of a standard of
care.
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 147
Ans. The new Consumer Protection Act was passed by Parliament in 2019.
It came into force in July 2020 and replaced the Consumer Protection
Act, 1986.The new act will be swift and less time consuming compared
to the older Consumer Protection Act, 1986 in which single-point access
to justice was given making it a time-consuming exercise. The old act
provided for a three-tier consumer dispute redressal machinery at the
National (National Consumer Disputes Redressal Commission), State
and District levels.
Consumer Protection Act, 2019 is a law to protect the interests of the
consumers. This Act provides safety to consumers regarding defective
products, dissatisfactory services, and unfair trade practices. The basic
aim of the Consumer Protection Act, 2019 is to save the rights of the
consumers by establishing authorities for timely and effective
administration and settlement of consumers’ disputes.
Salient Provisions of the Consumer Protection Act
1. New definition of consumer:
The new Act has widened the definition of ‘consumer.’
Definition of consumer:
As per the Act, a person is called a consumer who avails the services
and buys any good for self-use. Worth to mention that if a person
buys any good or avails any service for resale or commercial purposes,
he/she is not considered a consumer. This definition covers all types
of transactions i.e. offline and online through teleshopping, direct
selling, or multi-level marketing.
2. Central Consumer Protection Authority:
(a) The Act proposes the establishment of the Central Consumer
Protection Authority (CCPA) as a regulatory authority.
(b) The CCPA will protect, promote, and enforce the rights of consumers
and regulate cases related to unfair trade practices, misleading
advertisements, and violation of consumer rights.
160 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
(c) CCPA would be given wide-ranging powers.
(i) The CCPA will have the right to take suo-moto actions, recall products,
order reimbursement of the price of goods/services, cancel licenses,
impose penalties, and file class-action suits.
(ii) The CCPA will have an investigation wing to conduct independent
inquiry or investigation into consumer law violations.
2. Consumer Disputes Redressal Commission:
a. The Act has the provision of the establishment of Consumer Disputes
Redressal Commissions (CDRCs) at the national, state and district
levels to entertain consumer complaints.
b. As per the notified rules, the State Commissions will furnish information
to the Central Government on a quarterly basis on vacancies, disposal,
the pendency of cases and other matters.
c. The CDRCs will entertain complaints related to:
(i) Overcharging or deceptive charging
(ii) Unfair or restrictive trade practices
(iii) Sale of hazardous goods and services which may be hazardous to life.
(iv) Sale of defective goods or services
As per the Consumer Disputes Redressal Commission Rules, there will
be no fee for filing cases up to Rs. 5 lakh.
3. E-Filing of Complaints:
(a) The new Act provides flexibility to the consumer to file complaints
with the jurisdictional consumer forum located at the place of residence
or work of the consumer. This is unlike the earlier condition where the
consumer had to file a complaint at the place of purchase or where the
seller has its registered office address.
(b) The new Act also contains enabling provisions for consumers to file
complaints electronically and for hearing and/or examining parties
through video-conferencing.
(c) Consumers will also not need to hire a lawyer to represent their cases.
4. Product Liability & Penal Consequences:
a. The Act has introduced the concept of product liability.
i. A manufacturer or product service provider or product seller will now
be responsible to compensate for injury or damage caused by defective
products or deficiency in services.
b. This provision brings within its scope, the product manufacturer,
product service provider and product seller, for any claim for
compensation. The term ‘product seller’ would also include e-commerce
platforms.
5. Penalties for Misleading Advertisement:
The CCPA may impose a penalty on a manufacturer or an endorser, for
a false or misleading advertisement. The CCPA may also sentence
them to imprisonment.
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 161
6. Provision for Alternate Dispute Resolution:
a. The new Act provides for mediation as an Alternate Dispute Resolution
mechanism. For mediation, there will be a strict timeline fixed in the
rules.
b. As per the recently notified rules, a complaint will be referred by a
Consumer Commission for mediation, wherever scope for early
settlement exists and parties agree for it. The mediation will be held in
the Mediation Cells to be established under the aegis of the Consumer
Commissions. There will be no appeal against settlement through
mediation.
7. Unfair Trade Practices:
a. The new Act has armed the authorities to take action against unfair
trade practices too.
b. The Act introduces a broad definition of Unfair Trade Practices, which
also includes the sharing of personal information given by the consumer
in confidence unless such disclosure is made in accordance with the
provisions of any other law.
8. The Central Consumer Protection Council:
The Consumer Protection Act empowers the Central Government to
establish a Central Consumer Protection Council. It will act as an
advisory body on consumer issues.
(a) As per the notified Central Consumer Protection Council Rules, the
Central Consumer Protection Council would be headed by the Union
Minister of Consumer Affairs, Food and Public Distribution with the
Minister of State as Vice Chairperson and 34 other members from
different fields.
(b) The Council, which has a three-year tenure, will have a Minister-in-
charge of consumer affairs from two States from each region – North,
South, East, West, and NER. There is also a provision for having
working groups from amongst the members for specific tasks.
9. Applicability:
This Act is applicable to all the products and services, until or unless
any product or service is especially debarred out of the scope of this
Act by the Central Government.
10. Empowering consumers:
The new Act will empower consumers and help them in protecting
their rights through its various rules and provisions. The new Act will
help in safeguarding consumer interests and rights.
· Consumer-driven businesses such as retail, e-commerce would need
to have robust policies dealing with consumer redressal in place.
· The new Act will also push the consumer-driven businesses to take
extra precautions against unfair trade practices and unethical business
practices.
162 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
11. Inclusion of the e-commerce sector:
a. The earlier Act did not specifically include e-commerce transactions,
and this lacuna has been addressed by the new Act.
i. E-commerce has been witnessing tremendous growth in recent times.
The Indian e-commerce market is expected to grow to US$ 200 billion
by 2026.
b. The Act also enables regulations to be notified on e-commerce and
direct selling with a focus on the protection of interest of consumers.
This would involve rules for the prevention of unfair trade practices
by e-commerce platforms.
i. As per the notified rules, every e-commerce entity is required to provide
information relating to return, refund, exchange, warranty and
guarantee, delivery and shipment, modes of payment, grievance
redressal mechanism, payment methods, the security of payment
methods, charge-back options, etc. including country of origin which
are necessary for enabling the consumer to make an informed decision
at the pre-purchase stage on its platform.
ii. The e-commerce platforms will have to acknowledge the receipt of any
consumer complaint within forty-eight hours and redress the complaint
within one month from the date of receipt under this Act. This will
bring e-commerce companies under the ambit of a structured consumer
redressal mechanism.
iii. E-commerce entities that do not comply will face penal action.
12. Time-bound redressal:
a. A large number of pending consumer complaints in consumer courts
have been common across the country. The new Act by simplifying
the resolution process can help solve the consumer grievances speedily.
b. A main feature of the Act is that under this, the cases are decided in a
limited time period.
13. Responsible endorsement:
a. The new Act fixes liability on endorsers considering that there have
been numerous instances in the recent past where consumers have
fallen prey to unfair trade practices under the influence of celebrities
acting as brand ambassadors.
b. This will make all stakeholders – brands, agencies, celebrities,
influencers, and e-commerce players – a lot more responsible. The new
Act would force the endorser to take the onus and exercise due
diligence to verify the veracity of the claims made in the advertisement
to refute liability claims.
14. Upholding consumer interests:
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 163
a. For the first time, there will be an exclusive law dealing with Product
Liability.
b. Product liability provision will deter manufacturers and service
providers from delivering defective products or deficient services.
c. The new legislation empowers the National Consumers Dispute
Redressal Committee as well as the State Commission to declare null
and void any terms of a contract while purchasing a product. This will
go a long way in protecting consumers, who are often subject to
contract conditions that favour a seller or manufacturer.
15. Alternate dispute redressal mechanism:
a. The provision of Mediation will make the process of dispute
adjudication simpler and quicker.
b. This will provide a better mechanism to dispose of consumer complaints
in a speedy manner and will help in the disposal of a large number of
pending cases in consumer courts across the nation.
16. Simplified process for grievance redressal:
a. The new Act would ease the overall process of consumer grievance
redressal and dispute resolution process. This will help reduce
inconvenience and harassment for the consumers.
b. The enhanced pecuniary jurisdiction and provisions providing
statutory recognition to mediation processes, enabling filing of
complaints from any jurisdiction and for hearing parties through video-
conferencing will increase accessibility to judicial forums and afford
crucial protection in times when international e-commerce giants are
expanding their base.
Conclusion
The Act is a welcome change in favor of the consumers. It provides
them with clearly defined rights and dispute resolution process which
may enable them to resolve their grievances on a fast-track basis.
Online marketplaces and online auction sites, which have all throughout
been included under the purview of an “aggregator”, have also been
included under the purview of this Act which will place more
responsibility on them with respect to the goods and services being
sold and provided by them. Apart from establishing authorities at
district, state and national level for consumer disputes redressal, the
Act also seeks to hold the product manufacturers liable along with the
product service providers and product sellers where the rights of the
consumer have been infringed due to defects or deficiency in the
goods and services provided.
164 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
Q.28. Define the following:
1. Consumer;
2. Complaint,
3. complainant;
4. defect;
5. Service,
6. Deficiency,
7. Consumer Dispute,
8. Trader and
9. Unfair Trade Practice.
Ans.
1. Consumer
Section 2(7) “”consumer” means any person who—
(i) buys any goods for a consideration which has been paid or promised
or partly paid and partly promised, or under any system of deferred
payment and includes any user of such goods other than the person
who buys such goods for consideration paid or promised or partly
paid or partly promised, or under any system of deferred payment,
when such use is made with the approval of such person, but does not
include a person who obtains such goods for resale or for any
commercial purpose; or
(ii) (ii) hires or avails of any service for a consideration which has been
paid or promised or partly paid and partly promised, or under any
system of deferred payment and includes any beneficiary of such
service other than the person who hires or avails of the services for
consideration paid or promised, or partly paid and partly promised, or
under any system of deferred payment, when such services are availed
of with the approval of the first mentioned person, but does not include
a person who avails of such service for any commercial purpose.
Explanation.—For the purposes of this clause,—
a. the expression “commercial purpose” does not include use by a person
of goods bought and used by him exclusively for the purpose of earning
his livelihood, by means of self-employment;
b. the expressions “buys any goods” and “hires or avails any services”
includes offline or online transactions through electronic means or by
teleshopping or direct selling or multi-level marketing;”
The scope of the term consumer has been defined broadly by including
even consumers who make online purchases. The Consumer Protection
Act 2019 defines the term consumer as a person who buys goods or
services for a consideration which is paid or partly paid or promised to
be paid, however, it does not include the goods and services bought
for resale or any commercial purpose. The CP Act 2019 stipulates very
clearly in the explanation that the terms “buy any goods” or “hires or
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 165
avail any services” would include even online transactions made by
electronic means or by telemarketing and teleshopping. A person
placing an order based on a teleshopping sale and is unsatisfied with
the product such a consumer can file a complaint in the consumer
forum.
Worth to mention that if a person buys any good and avail any service
for resale or commercial purpose, is not considered a consumer.
2. Complaint
Section 2(6) “”complaint” means any allegation in writing, made by a
complainant for obtaining any relief provided by or under this Act,
that—
(i) an unfair contract or unfair trade practice or a restrictive trade practice
has been adopted by any trader or service provider;
(ii) the goods bought by him or agreed to be bought by him suffer from
one or more defects;
(iii) the services hired or availed of or agreed to be hired or availed of by
him suffer from any deficiency;
(iv) a trader or a service provider, as the case may be, has charged for the
goods or for the services mentioned in the complaint, a price in excess
of the price—
(b) fixed by or under any law for the time being in force; or
(c) displayed on the goods or any package containing such goods; or
(d) displayed on the price list exhibited by him by or under any law
for the time being in force; or
(e) agreed between the parties;
(v) the goods, which are hazardous to life and safety when used, are being
offered for sale to the public—
(a) in contravention of standards relating to safety of such goods as
required to be complied with, by or under any law for the time being in
force;
(b) where the trader knows that the goods so offered are unsafe to the
public;
(vi) the services which are hazardous or likely to be hazardous to life and
safety of the public when used, are being offered by a person who
provides any service and who knows it to be injurious to life and
safety;
(vii) a claim for product liability action lies against the product manufacturer,
product seller or product service provider, as the case may be;”
2. Complainant
Section 2(5) “”complainant” means—
(i) a consumer; or
(ii) any voluntary consumer association registered under any law for the
time being in force; or
166 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
(iii) the Central Government or any State Government; or
(iv) the Central Authority; or
(v) one or more consumers, where there are numerous consumers having
the same interest; or
(vi) in case of death of a consumer, his legal heir or legal representative; or
(vii) in case of a consumer being a minor, his parent or legal guardian;”
3. Defect
Section 2(10) “”defect” means any fault, imperfection or shortcoming
in the quality, quantity, potency, purity or standard which is required
to be maintained by or under any law for the time being in force or
under any contract, express or implied or as is claimed by the trader in
any manner whatsoever in relation to any goods or product and the
expression “defective” shall be construed accordingly;”
4. Service
Section 2(42)””service” means service of any description which is
made available to potential users and includes, but not limited to, the
provision of facilities in connection with banking, financing, insurance,
transport, processing, supply of electrical or other energy, telecom,
boarding or lodging or both, housing construction, entertainment,
amusement or the purveying of news or other information, but does
not include the rendering of any service free of charge or under a
contract of personal service;”
5. Deficiency
Section 2(11) “”deficiency” means any fault, imperfection, shortcoming
or inadequacy in the quality, nature and manner of performance which
is required to be maintained by or under any law for the time being in
force or has been undertaken to be performed by a person in pursuance
of a contract or otherwise in relation to any service and includes—
(i) any act of negligence or omission or commission by such person
which causes loss or injury to the consumer; and
(ii) deliberate withholding of relevant information by such person to the
consumer;”
6. Consumer Dispute
Section 2(8) “”consumer dispute” means a dispute where the person
against whom a complaint has been made, denies or disputes the
allegations contained in the complaint;”
7. Trader
Section 2(45) “”trader”, in relation to any goods, means a person who
sells or distributes any goods for sale and includes the manufacturer
thereof, and where such goods are sold or distributed in package form,
includes the packer thereof;”
8. Unfair Trade Practice
Section 2(47) “”unfair trade practice” means a trade practice which,
for the purpose of promoting the sale, use or supply of any goods or
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 167
for the provision of any service, adopts any unfair method or unfair or
deceptive practice including any of the following practices, namely:—
(i) making any statement, whether orally or in writing or by visible
representation including by means of electronic record, which—
(a) falsely represents that the goods are of a particular standard, quality,
quantity, grade, composition, style, or model;
(b) falsely represents that the services are of a particular standard, quality,
or grade;
(c) falsely represents any re-built, second-hand, renovated, reconditioned
or old goods as new goods;
(d) represents that the goods or services have sponsorship, approval,
performance, characteristics, accessories, uses or benefits which such
goods or services do not have;
(e) represents that the seller or the supplier has a sponsorship or approval
or affiliation which such seller or supplier does not have;
(f) makes a false or misleading representation concerning the need for, or
the usefulness of, any goods or services;
(g) gives to the public any warranty or guarantee of the performance,
efficacy or length of life of a product or of any goods that is not based
on an adequate or proper test thereof:
Provided that where a defence is raised to the effect that such warranty
or guarantee is based on adequate or proper test, the burden of proof
of such defence shall lie on the person raising such defence;
(h) makes to the public a representation in a form that purports to be—
(A) a warranty or guarantee of a product or of any goods or services; or
(B) a promise to replace, maintain or repair an article or any part thereof or
to repeat or continue a service until it has achieved a specified result,
if such purported warranty or guarantee or promise is materially
misleading or if there is no reasonable prospect that such warranty,
guarantee or promise will be carried out;
(i) materially misleads the public concerning the price at which a product
or like products or goods or services, have been or are, ordinarily sold
or provided, and, for this purpose, a representation as to price shall be
deemed to refer to the price at which the product or goods or services
has or have been sold by sellers or provided by suppliers generally in
the relevant market unless it is clearly specified to be the price at which
the product has been sold or services have been provided by the
person by whom or on whose behalf the representation is made;
(j) gives false or misleading facts disparaging the goods, services or
trade of another person.
Explanation.—For the purposes of this sub-clause, a statement that
is,—
(A) expressed on an article offered or displayed for sale, or on its wrapper
or container; or
168 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
(B) expressed on anything attached to, inserted in, or accompanying, an
article offered or displayed for sale, or on anything on which the article
is mounted for display or sale; or
(C) contained in or on anything that is sold, sent, delivered, transmitted or
in any other manner whatsoever made available to a member of the
public, shall be deemed to be a statement made to the public by, and
only by, the person who had caused the statement to be so expressed,
made or contained;
(ii) permitting the publication of any advertisement, whether in any
newspaper or otherwise, including by way of electronic record, for the
sale or supply at a bargain price of goods or services that are not
intended to be offered for sale or supply at the bargain price, or for a
period that is, and in quantities that are, reasonable, having regard to
the nature of the market in which the business is carried on, the nature
and size of business, and the nature of the advertisement.
Explanation.—For the purpose of this sub-clause, “bargain price” means,—
i. a price that is stated in any advertisement to be a bargain price, by
reference to an ordinary price or otherwise; or
ii. a price that a person who reads, hears or sees the advertisement,
would reasonably understand to be a bargain price having regard to
the prices at which the product advertised or like products are ordinarily
sold;
(iii) permitting—
(a) the offering of gifts, prizes or other items with the intention of not
providing them as offered or creating impression that something is
being given or offered free of charge when it is fully or partly covered
by the amount charged, in the transaction as a whole;
(b) the conduct of any contest, lottery, game of chance or skill, for the
purpose of promoting, directly or indirectly, the sale, use or supply of
any product or any business interest, except such contest, lottery,
game of chance or skill as may be prescribed;
(c) withholding from the participants of any scheme offering gifts, prizes
or other items free of charge on its closure, the information about final
results of the scheme.
Explanation.—For the purpose of this sub-clause, the participants of a scheme
shall be deemed to have been informed of the final results of the scheme
where such results are within a reasonable time published, prominently
in the same newspaper in which the scheme was originally advertised;
(iv) permitting the sale or supply of goods intended to be used, or are of a
kind likely to be used by consumers, knowing or having reason to
believe that the goods do not comply with the standards prescribed
by the competent authority relating to performance, composition,
contents, design, constructions, finishing or packaging as are
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 169
necessary to prevent or reduce the risk of injury to the person using
the goods;
(v) permitting the hoarding or destruction of goods, or refusal to sell the
goods or to make them available for sale or to provide any service, if
such hoarding or destruction or refusal raises or tends to raise or is
intended to raise, the cost of those or other similar goods or services;
(vi) manufacturing of spurious goods or offering such goods for sale or
adopting deceptive practices in the provision of services;
(vii) not issuing bill or cash memo or receipt for the goods sold or services
rendered in such manner as may be prescribed;
(viii) refusing, after selling goods or rendering services, to take back or
withdraw defective goods or to withdraw or discontinue deficient
services and to refund the consideration thereof, if paid, within the
period stipulated in the bill or cash memo or receipt or in the absence
of such stipulation, within a period of thirty days;
(ix) to other person any personal information given in confidence by the
consumer unless such disclosure is made in accordance with the
provisions of any law for the time being in force.”
Q. 29. Explain the composition and objects of Central, State and District
Consumer Protection Council.
Ans. Central Consumer Protection Authority (CCPA)
An additional authority has been added to the Consumer Protection
Act 2019 by the initiation of Central Consumer Protection Authority
(CCPA) created to act as a regulatory authority, it shall be responsible
for the protection of rights of the consumer as a class. The CCPA is to
be constituted by the Central Government. This authority is empowered
to regulate matters relating to violation prejudicial to the interests of
public and consumers and to promote, protect and enforce the rights
of consumers as a class. An appeal to an order passed by the CCPA on
this issue can be filed under the National Commission within a period
of 30 days from the date of receipt of such order. The CCPA shall have
an investigation wing headed by a Director-General for the purpose of
conducting inquiry or investigation under this Act as may be directed
by the CCPA. The CCPA could use its powers and direct all the e-
commerce websites to display the country of origin on all products
listed on their portals. The CCPA could also ask all the e-commerce
portals to put online the grievance mechanism that the consumers can
access at the website and display name and designation of the
grievances officer as well contact number if websites are not following
it already.
Section 3. Central Consumer Protection Council
(1) “The Central Government shall, by notification, establish with effect
from such date as it may specify in that notification, the Central
Consumer Protection Council to be known as the Central Council.
170 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
(2) The Central Council shall be an advisory council and consist of the
following members, namely:—
(a) the Minister-in-charge of the Department of Consumer Affairs in the
Central Government, who shall be the Chairperson; and
(b) such number of other official or non-official members representing
such interests as may be prescribed.”
Section 4.Procedure for meetings of Central Council.
(1) “The Central Council shall meet as and when necessary, but at least
one meeting of the Council shall be held every year.
(2) The Central Council shall meet at such time and place as the
Chairperson may think fit and shall observe such procedure in regard
to the transaction of its business as may be prescribed.”
Section 5.Objects of Central Council.
“The objects of the Central Council shall be to render advice on
promotion and protection of the consumers’ rights under this Act.”
Section 3 provides for the establishment of Central Consumer
Protection Council at the center. This section empowers the central
government to establish by notification a council to be known as the
Central Consumer Protection Council.
Provisions provided under Consumer Protection (Central Consumer
Protection Council) Rules, 2020.
Rule 3.Composition of Central Council. — The Central Government shall, by
notification in the Official Gazette, establish the Central Council which
shall consist of the following members, not exceeding thirty-six, namely:
—
a. the Minister in-charge of Consumer Affairs in the Central Government
who shall be the Chairperson of the Central Council;
b. the Minister of State (where he is not holding independent charge) or
Deputy Minister in charge of Consumer Affairs in the Central
Government who shall be the Vice-Chairperson of the Central Council;
c. the Minister in-charge of Consumer Affairs of two of the States from
each region as mentioned in Schedule I to be changed by rotation on
expiration of the term of the Central Council on each occasion;
d. an administrator (whether designated as administrator or Lieutenant
Governor) of a Union territory, to represent that Union territory, as
mentioned in Schedule II, to be changed by rotation on expiration of
the term of the Central Council on each occasion;
e. two Members of Parliament—one from the LokSabha and one from the
RajyaSabha;
f. representatives of Departments of the Central Government, autonomous
organisations or regulators concerned with consumer interests, not
exceeding five to be nominated by the Central Government;
g. the Chief Commissioner of the Central Consumer Protection Authority;
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 171
h. the Registrar, National Consumer Disputes Redressal Commission, New
Delhi;
i. representatives of consumer organisations not exceeding five, to be
nominated by the Central Government;
j. representatives with proven expertise and experience who are capable
of representing consumer interests, drawn from amongst consumer
organisations, consumer activists, research and training organisations,
academicians, farmers, trade or industry, not exceeding five, one from
each of the regions specified in Schedule I, of whom at least one shall
be a woman;
k. the Secretaries in-charge of Consumer Affairs in the States, not
exceeding three, to be nominated by the Central Government;
l. the Secretary in-charge of Consumer Affairs in the Central Government
shall be the Member-Secretary of the Central Council.
Rule 4.Term of Central Council. –
The term of the Central Council shall be three years:
Provided that the Central Council shall continue to function for a further
period of three months or till it is reconstituted, whichever is earlier.
Rule 5.Resignation of members of Central Council. –
Any member may, by notice in writing under his hand addressed to the
Chairperson of the Central Council, resign from the Central Council.
Rule 6. Vacancy caused by resignation. –
(1) A vacancy caused by the resignation of a member under rule 5 shall be
filled by a fresh appointment from the same category of members by
the Central Government.
(2) The person appointed to fill the vacancy caused by the resignation of
a member under rule 5 shall hold office only for the period of time that
the original member would have been entitled to hold office had the
vacancy not occurred.
Rule 7.Working Groups. –
(1) For the purposes of performing its functions under the Act, the
Central Council may constitute from amongst its members, such
working groups as it may deem necessary, and every working group
so constituted shall perform such task as are assigned to it by the
Central Council.
(2) The Central Council shall entrust to each working group clearly defined
tasks which are specified through terms of reference, and which shall
also include the time-period within which such task are to be completed.
(3) The working groups shall report to the Chairperson of the Central
Council.
(4) The findings of each working group shall be placed before the Central
Council for its consideration.
(5) The working group shall cease to function on the completion of the
task for which it was constituted.
172 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
Rule 8.Meetings of Central Council for transaction of business. –
(1) The meetings of the Central Council shall ordinarily be held in the
National Capital Territory of Delhi:
Provided that the Central Council may also hold its meetings at any
other place in India, wherever in the opinion of the Chairperson, it is
expedient so to do.
(2) The Chairperson, or in his absence, the Vice-Chairperson shall preside
over the meetings of the Central Council.
(3) In the absence of both the Chairperson and the Vice-Chairperson, the
meetings of the Central Council shall be presided over by a member of
the Central Council elected for this purpose.
(4) A meeting of the Central Council may be called with the approval of
the Chairperson by issuing a notice in writing to every member at least
fifteen days before the intended date of the meeting by post, or through
e-mail to facilitate speedy communication.
(5) The notice of every meeting of the Central Council shall intimate the
time, date, and place of the meeting and the items of agenda for the
meeting.
(6) Any business not included in the agenda shall not be transacted at a
meeting of the Central Council except with the permission of the
Chairperson, or the Vice-Chairperson, or the member presiding over
the meeting, as the case may be.
(7) The draft minutes of each meeting of the Central Council shall be
prepared as soon as possible and not later than one week from the
conclusion of each meeting and the same shall be submitted to the
Chairperson or the Vice-Chairperson or to the member who presided
over the meeting for his approval.
(8) The draft minutes of each meeting of the Central Council approved by
the Chairperson or the Vice-Chairperson or the member who presided
over this meeting shall be forwarded to each member of the Central
Council as soon as possible for adoption at the next meeting.
(9) No proceedings of the Central Council shall be invalid merely by reasons
of existence of any vacancy in or any defect in the constitution of the
Central Council.
Rule 9. Reimbursement of expenses and sitting fees.—
(1) Non-local non-official members of the Central Council shall be entitled
to:––
(a) avail economy class airfare in connection with journeys undertaken to
and from for the purpose of attending meetings of the Central Council
or the working groups;
(b) a sum of rupees five thousand per each day of the meeting of the
Central Council or its working groups as incidental charges to cover
the expenditure towards their daily allowance, lodging, local
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 173
conveyance from their place of residence to the station or airport and
from the station or airport to the venue of meeting of the Central
Council or its working groups, and vice-versa.
(2) Every claim made under sub-rule (1) shall be subject to the member of
the Central Council certifying that he shall not claim any benefit from
any other ministry, department or organisation of the Central
Government during his visit for the purpose of attending the meeting
of the Central Council or any of its working groups.
(3) Local non-official members residing at the place of the venue of the
meeting of the Central Council or its working groups, shall be entitled
to avail consolidated conveyance hire charges of up to rupees one
thousand per each day of the meeting irrespective of the classification
of the city.
(4) Members of Parliament attending meetings of the Central Council or
its working groups shall be entitled to travelling and daily allowances
at such rates as are admissible to such Members.
The number of meeting:
According to section 4 clause 1 of the act, it is mandatory that the
central council must hold at least one meeting in a year. But it felt
necessary, it may meet more than once.
The procedure of meeting:
According to provisions, the central council shall follow the following
procedure in its meeting whenever they held. The main steps of the
procedure are:
1. Proper Authority: The meeting should be called by proper authority in
case of the central council. The proper authority would be the chairman
of the council.
2. Notice: Proper notice of the meeting should be given to the members
before the meeting. Each member should be given such notice. The
notice should be given at least 10 days before the date of the meeting
of the council. The notice shall specify the day, time and place of the
meeting.
3. Presiding Officer: It shall be presided over by the chairman of the
council. In his absence, the vice-chairman may conduct the proceedings
in the absence of both, the council should elect a number to preside
over the meeting.
4. Resolution: To act do not provide for any specific majority to pass the
resolution. It shall be passed by a simple majority of the members
present and voting, such resolution shall be only recommendatory in
nature it shall not be kindling upon the authorities concerned with the
enforcement of the provisions of the act.
State Consumer Protection Council
Section 6. State Consumer Protection Council
174 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
(1) “Every State Government shall, by notification, establish with effect
from such date as it may specify in such notification, a State Consumer
Protection Council for such State to be known as the State Council.
(2) The State Council shall be an advisory council and consist of the
following members, namely:—
a. the Minister-in-charge of Consumer Affairs in the State Government
who shall be the Chairperson;
b. such number of other official or non-official members representing
such interests as may be prescribed;
c. such number of other official or non-official members, not exceeding
ten, as may be nominated by the Central Government.
(3) The State Council shall meet as and when necessary but not less than
two meetings shall be held every year.
(4) The State Council shall meet at such time and place as the Chairperson
may think fit and shall observe such procedure in regard to the
transaction of its business, as may be prescribed.”
Section 7. Objects of State Council
“The objects of every State Council shall be to render advice on
promotion and protection of consumer rights under this Act within the
State.”
According to section 6, the state government is empowered to establish
a State Consumer Protection Council in every state.
Object:
The object of the commission is to promote and protect within the
state the rights of the consumer.
Composition:
The state consumer protection council consist of following:
(1) The minister in charge of the consumer affairs in the state government
as chairman.
(2) Such number of other official or non-official members representing
such interest as may be prescribed by the state government.
The maximum number of officials or non-official members is 10, who
shall be nominated by the central government.
Term of Council:
The term of council is of 3 years.
The number of meeting:
The State Council shall meet as and when necessary. The time and
place of the meeting shall be fixed by the Chairman. The Council shall
observe such procedure regard to the transactions of its business as
may be prescribed by the state government. At least two meetings
shall be held every year.
The procedure of the council:
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 175
It has been left to the state government to prescribe the procedure of
the meetings of the council.
District Consumer Protection Council.
Section 8.District Consumer Protection Council.
(1) “The State Government shall, by notification, establish for every District
with effect from such date as it may specify in such notification, a
District Consumer Protection Council to be known as the District
Council.
(2) The District Council shall be an advisory council and consist of the
following members, namely:—
a. the Collector of the district (by whatever name called), who shall be
the Chairperson; and
b. such number of other official and non-official members representing
such interests as may be prescribed.
(3) The District Council shall meet as and when necessary but not less
than two meetings shall be held every year.
(4) The District Council shall meet at such time and place within the district
as the Chairperson may think fit and shall observe such procedure in
regard to the transaction of its business as may be prescribed.”
Section 9.Objects of District Council.
“The objects of every District Council shall be to render advice on
promotion and protection of consumer rights under this Act within the
district.”
Object: To promote and protect within the district the interests of the consumer.
Composition:
1. District collector as the chairman.
2. Other official and non-official members, representing such interests as
may be prescribed.
Meetings:
District Consumer Protection Council meetings shall be held as per the
requirement but it will be necessary to hold a minimum of two meetings
in a year.
Q. 30. Explain the composition and Jurisdiction of:
1. District Consumer Disputes Redressal Commission
2. State Consumer Disputes Redressal Commission
3. National Consumer Disputes Redressal Commission
Ans. Consumer Disputes Redressal Commission
The Consumer Disputes Redressal Commission is categorized under
3 heads:
1. District Consumer Disputes Redressal Commission (District
Commission);
2. State Consumer Disputes Redressal Commission (State Commission);
176 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
3. National Consumer Disputes RedressalCommission (National
Commission).
It is important to note that in the new Amendment Act, 2019, the word
‘commission’ has been substituted for ‘forum’.
District Commission
Section 28. Establishment of District Consumer Disputes Redressal
Commission
(1) “The State Government shall, by notification, establish a District
Consumer Disputes Redressal Commission, to be known as the District
Commission, in each district of the State:
Provided that the State Government may, if it deems fit, establish more
than one District Commission in a district.
(2) Each District Commission shall consist of—
(a) a President; and
(b) not less than two and not more than such number of members as may
be prescribed, in consultation with the Central Government.”
Establishment and Composition:
This is the lowest rung in the redressal commissions that consumers
can approach. The State Government, under section 28(1) establishes
at least one district consumer dispute redressal commission in every
district of the state. If the government deems fit, it can even establish
more than one district commission in a district. Every district
commission needs to have:
a. a minimum of one president and
b. two members but can have more members after discussing it with the
Central government.
Qualifications:
According to section 29, the Central Government may, by notification,
make rules to provide for the qualifications, method of recruitment,
procedure for appointment, term of office, resignation and removal of
the President and members of the District Commission.
According to Rule 4, of Consumer Protection (Qualification for
appointment, method of recruitment, procedure of appointment, term
of office, resignation and removal of the President and members of
the State Commission and District Commission) Rules, 2020, a person
shall not be qualified for appointment as President, unless he is, or has
been , or is qualified to be a District Judge.
A person shall not be qualified for appointment as member unless he-
(a) is of not less than thirty-five years of age;
(b) possesses a bachelor’s degree from a recognised University; and
(c) is a person of ability, integrity and standing, and having special
knowledge and professional experience of not less than fifteen years
in consumer affairs, law, public affairs, administration,
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 177
economics, commerce, industry, finance, management, engineering,
technology, public health or medicine .
At least one member or the President of the District Commission shall
be a woman.
According to Rule 5, of Consumer Protection (Qualification for
appointment, method of recruitment, procedure of appointment, term
of office, resignation and removal of the President and members of
the State Commission and District Commission) Rules, 2020, a person
shall be disqualified for appointment as the President or a member of a
State Commission or District Commission if he—
(1) has been convicted and sentenced to imprisonment for an offence
which involves moral turpitude; or
(2) has been adjudged to be insolvent; or
(3) is of unsound mind and stands so declared by a competent court; or
(4) has been removed or dismissed from the service of the State
Government or Central Government or a body corporate owned or
controlled by such Government; or
(5) has, in the opinion of the State Government, such financial or other
interest as is likely to prejudicially affect his functions as the President
or a member.
Tenure & Removal:
According to Rule 10 of Consumer Protection (Qualification for
appointment, method of recruitment, procedure of appointment, term
of office, resignation and removal of the President and members of
the State Commission and District Commission) Rules, 2020, the
President and every member of the State Commission and the District
Commission shall hold office for a term of four years or up to the age of
sixty-five years, whichever is earlier and shall be eligible for
reappointment for another term of four years subject to the age limit of
sixty-five years, and such reappointment is made on the basis of the
recommendation of the Selection Committee.
Rule 7 provides that, the President or any member may, by writing under his
hand addressed to the State Government, resign his office at any time.
Rule 8 says that, The State Government shall remove from office any President
or member, who—
(a) has been adjudged as an insolvent; or
(b) has been convicted of an offence which involves moral turpitude; or
(c) has become physically or mentally incapable of acting as such member;
or
(d) has acquired such financial or other interest as is likely to affect
prejudicially his functions as a member; or
(e) has so abused his position as to render his continuance in office
prejudicial to public interest.
178 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
Process of Appointment:
Rule 6 of Consumer Protection (Qualification for appointment, method of
recruitment, procedure of appointment, term of office, resignation
and removal of the President and members of the State Commission
and District Commission) Rules, 2020, saya that, the President and
members of the State Commission and the District Commission shall
be appointed by the State Government on the recommendation of a
Selection Committee, consisting of the following persons, namely: –
(a) Chief Justice of the High Court or any Judge of the High Court
nominated by him- Chairperson;
(b) Secretary in charge of Consumer Affairs of the State Government –
Member;
(c) Nominee of the Chief Secretary of the State—Member.
The Secretary in charge of Consumer Affairs of the State Government
shall be the convener of the Selection Committee.
Jurisdiction:
Section 34. Jurisdiction of District Commission
(1) “Subject to the other provisions of this Act, the District Commission
shall have jurisdiction to entertain complaints where the value of the
goods or services paid as consideration does not exceed one crore
rupees:
Provided that where the Central Government deems it necessary so to
do, it may prescribe such other value, as it deems fit.
(2) A complaint shall be instituted in a District Commission within the
local limits of whose jurisdiction,—
(a) the opposite party or each of the opposite parties, where there are
more than one, at the time of the institution of the complaint, ordinarily
resides or carries on business or has a branch office or personally
works for gain; or
(b) any of the opposite parties, where there are more than one, at the time
of the institution of the complaint, actually and voluntarily resides, or
carries on business or has a branch office, or personally works for
gain, provided that in such case the permission of the District
Commission is given; or
(c) the cause of action, wholly or in part, arises; or
(d) the complainant resides or personally works for gain.
(3) The District Commission shall ordinarily function in the district
headquarters and may perform its functions at such other place in the
district, as the State Government may, in consultation with the State
Commission, notify in the Official Gazette from time to time.”
State Consumer Disputes Redressal Commission
Related sections:
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 179
Section 42. Establishment of State Consumer Disputes Redressal
Commission.
(1) “The State Government shall, by notification, establish a State
Consumer Disputes Redressal Commission, to be known as the State
Commission, in the State.
(2) The State Commission shall ordinarily function at the State capital and
perform its functions at such other places as the State Government
may in consultation with the State Commission notify in the Official
Gazette:
Provided that the State Government may, by notification, establish
regional benches of the State Commission, at such places, as it deems
fit.
(3) Each State Commission shall consist of—
(a) a President; and
(b) not less than four or not more than such number of members as may be
prescribed in consultation with the Central Government.”
Composition:
The State government establishes a State commission, under section
42(1) of the Act, in the state through the notification and can even
establish regional branches if it seems fit. Each State Commission shall
consist of:
c. one President and
d. no less than four members and a maximum of as many members as is
required.
There shall be a minimum of one Female member.
A bench of the State Commission must consist of a President and one
member or more if the president deems it fit.
Qualifications:
According to Section 43, the Central Government may, by notification,
make rules to provide for the qualification for appointment, method of
recruitment, procedure of appointment, term of office, resignation and
removal of the President and members of the State Commission.
According to Rule 3, of Consumer Protection (Qualification for
appointment, method of recruitment, procedure of appointment, term
of office, resignation and removal of the President and members of
the State Commission and District Commission) Rules, 2020, A
person shall not be qualified for appointment as President, unless he
is, or has been, a Judge of the High Court;
(1) A person shall not be qualified for appointment as a member unless he
is of not less than forty years of age and possesses–
(a) an experience of at least ten years as presiding officer of a district
court or of any tribunal at equivalent level or combined service as
such in the district court and tribunal:
180 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
Provided that not more than fifty percent of such members shall be
appointed; or
(b) a bachelor’s degree from a recognised university and is a person of
ability, integrity and standing, and has special knowledge and
professional experience of not less than twenty years in consumer
affairs, law, public affairs, administration, economics, commerce,
industry, finance, management, engineering, technology, public health
or medicine:
(2) At least one member or the President of the State Commission shall be
a woman.
According to Rule 5, of Consumer Protection (Qualification for
appointment, method of recruitment, procedure of appointment, term
of office, resignation and removal of the President and members of
the State Commission and District Commission) Rules, 2020, a person
shall be disqualified for appointment as the President or a member of a
State Commission or District Commission if he—
(6) has been convicted and sentenced to imprisonment for an offence
which involves moral turpitude; or
(7) has been adjudged to be insolvent; or
(8) is of unsound mind and stands so declared by a competent court; or
(9) has been removed or dismissed from the service of the State
Government or Central Government or a body corporate owned or
controlled by such Government; or
(10) has, in the opinion of the State Government, such financial or other
interest as is likely to prejudicially affect his functions as the President
or a member.
Jurisdiction:
According to section 47, the State Commission has the jurisdiction to
entertain:
i. complaints where the value of the goods or services paid as
consideration, exceeds rupees one crore but does not exceed rupees
ten crores:
Provided that where the Central Government deems it necessary so to
do, it may prescribe such other value, as it deems fit;
ii. complaints against unfair contracts, where the value of goods or
services paid as consideration does not exceed ten crore rupees;
iii. appeals against the orders of any District Commission within the State;
Apart from that, it also has the jurisdiction to call for the records and
pass appropriate orders in any consumer dispute which is pending
before or has been decided by any District Commission within the
State, where it appears to the State Commission that such District
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 181
Commission has exercised a jurisdiction not vested in it by law, or has
failed to exercise a jurisdiction so vested or has acted in exercise of its
jurisdiction illegally or with material irregularity. (Revisional Power)
Tenure:
According to Rule 10 of Consumer Protection (Qualification for
appointment, method of recruitment, procedure of appointment, term
of office, resignation and removal of the President and members of
the State Commission and District Commission) Rules, 2020, the
President and every member of the State Commission and the District
Commission shall hold office for a term of four years or up to the age of
sixty-five years, whichever is earlier and shall be eligible for
reappointment for another term of four years subject to the age limit of
sixty-five years, and such reappointment is made on the basis of the
recommendation of the Selection Committee.
Rule 7 provides that, the President or any member may, by writing under his
hand addressed to the State Government, resign his office at any time.
Rule 8 says that, The State Government shall remove from office any President
or member, who—
(a) has been adjudged as an insolvent; or
(b) has been convicted of an offence which involves moral turpitude; or
(c) has become physically or mentally incapable of acting as such member;
or
(d) has acquired such financial or other interest as is likely to affect
prejudicially his functions as a member; or
(e) has so abused his position as to render his continuance in office
prejudicial to public interest.
Process of Appointment:
Rule 6 of Consumer Protection (Qualification for appointment, method
of recruitment, procedure of appointment, term of office, resignation
and removal of the President and members of the State Commission
and District Commission) Rules, 2020, saya that, the President and
members of the State Commission and the District Commission shall
be appointed by the State Government on the recommendation of a
Selection Committee, consisting of the following persons, namely: –
(a) Chief Justice of the High Court or any Judge of the High Court
nominated by him- Chairperson;
(b) Secretary in charge of Consumer Affairs of the State Government –
Member;
(c) Nominee of the Chief Secretary of the State—Member.
The Secretary in charge of Consumer Affairs of the State Government
shall be the convener of the Selection Committee.
182 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
Other Provisions:
State Commission disposes of the case in the exact same method as
the District Commission and also holds the power to review its own
cases. [Section 47(1)(b)]
If aggrieved by the decision, the aggrieved party may prefer an appeal
to the National Commission within 30 days of receiving the order from
the state commission. If sufficient reason is shown then the national
commission can also entertain the plea after the thirty days. [Section
51]
The national commission shall not listen to an appeal if the person
who has to pay a particular amount from the order of the state
commission, has not paid at least 50% of the amount ordered to be
paid.[Section 51]
The appeal must be dealt with expeditiously and endeavours must be
made to dispose of the appeal within 90 days from its date of
admission.[Section 52]
The State Commission also has the power to shift proceedings from
one district commission to another under section 48. The State
Commission can do that on its own cognizance or through an application
filed by the parties. But it must be to serve the purpose of justice.
National Commission
Section 53. Establishment of National Consumer Disputes Redressal
Commission
(3) “The Central Government shall, by notification, establish a National
Consumer Disputes Redressal Commission, to be known as the National
Commission.
(4) The National Commission shall ordinarily function at the National
Capital Region and perform its functions at such other places as the
Central Government may in consultation with the National Commission
notify in the Official Gazette:
Provided that the Central Government may, by notification, establish
regional Benches of the National Commission, at such places, as it
deems fit.”
Under Section 53(1), the Central Government establishes a National
commission through notification. The main National Commission
operates on the national capital region but the Central government can
establish regional branches through notification. The National
Commission must have one president and at least 4 members with the
maximum being whatever is prescribed by the national government.
Composition:
According to section 54, The National Commission shall consist of—
(a) a President; and
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 183
(b) not less than four and not more than such number of members as may
be prescribed.
Rule 15 of Consumer (Consumer Dispute Redressal Commission) Rules,
2020 provides that the National Commission shall consist of a President
and not less than four members and not more than eleven members, of
whom at least one member shall be a woman.
Bench:
Section 58(2) provides that, the jurisdiction, powers and authority of
the National Commission may be exercised by Benches thereof and a
Bench may be constituted by the President with one or more members
as he may deem fit:
Provided that the senior-most member of the Bench shall preside over
the Bench
Qualifications:
According to section 55(1) the Central Government may, by
notification, make rules to provide for qualifications, appointment, term
of office, salaries and allowances, resignation, removal and other terms
and conditions of service of the President and members of the National
Commission.
Tenure:
It is provided under Section 55 that President and members of the
National Commission shall hold office for such term as specified in the
rules made by the Central Government but not exceeding five years
from the date on which he enters upon his office and shall be eligible
for re-appointment:
Provided further that no President or members shall hold office as
such after he has attained such age as specified in the rules made by
the Central Government which shall not exceed,—
(a) in the case of the President, the age of seventy years;
(b) in the case of any other member, the age of sixty-seven years.
Jurisdiction:
The National Commission has jurisdiction, under section 58 of the
Act:
(a) to entertain:
(i) complaints where the value of the goods or services paid as
consideration exceeds rupees ten crores:
Provided that where the Central Government deems it necessary so to
do, it may prescribe such other value, as it deems fit;
(ii) complaints against unfair contracts, where the value of goods or
services paid as consideration exceeds ten crore rupees;
(iii) appeals against the orders of any State Commission;
(iv) appeals against the orders of the Central Authority; and
184 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
(b) to call for the records and pass appropriate orders in any consumer
dispute which is pending before or has been decided by any State
Commission where it appears to the National Commission that such
State Commission has exercised a jurisdiction not vested in it by law,
or has failed to exercise a jurisdiction so vested, or has acted in the
exercise of its jurisdiction illegally or with material irregularity.
If a person is aggrieved by the decision then an appeal does lie to the
Supreme Court if made within thirty days of receiving the order.
Revision:
Section 58(1)(b) empowers the national Commission to call for the records
and pass appropriate orders in any consumer dispute which is pending
before or has been decided by any State Commission where it appears
to the National Commission that such State Commission has exercised
a jurisdiction not vested in it by law, or has failed to exercise a
jurisdiction so vested, or has acted in the exercise of its jurisdiction
illegally or with material irregularity.
In Govind Kumar Naag v. Ranjit Kumar Banerjee, it was held by
Calcutta High Court that National Commission has power of revision.
In Central Bank of India v. Jagveer Singh, it was held by Supreme
Court that if any revision petition is submitted after the period specified
and there is sufficient reason for delay, then such revision petition can
be accepted.
Review:
Section 60, provides that the National Commission shall have the power to
review any of the order passed by it if there is an error apparent on the
face of the record, either of its own motion or on an application made
by any of the parties within thirty days of such order.
Power to set aside ex parte orders:
Section 61 provides that, where an order is passed by the National Commission
ex parte, the aggrieved party may make an application to the
Commission for setting aside such order.
Q. 31. Write short on:
1. Limitation period
2. Mediation
3. Product Liability
Ans. Limitation Period
Section 69. Limitation period.—
(1) “The District Commission, the State Commission or the National
Commission shall not admit a complaint unless it is filed within two
years from the date on which the cause of action has arisen.
(2) Notwithstanding anything contained in sub-section (1), a complaint
may be entertained after the period specified in sub-section (1), if the
complainant satisfies the District Commission, the State Commission
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 185
or the National Commission, as the case may be, that he had sufficient
cause for not filing the complaint within such period:
Provided that no such complaint shall be entertained unless the District
Commission or the State Commission or the National Commission, as
the case may be, records its reasons for condoning such delay.”
Hence, in view of the aforesaid, the time period for filing a complaint
for a consumer from the date of violation of a right is 2 years. The law
in this regard is laid down under Section 69 of the Consumer Protection
Act, 2019. However, the Hon’ble Supreme Court of India, in a landmark
judgement, on 07.04.2017 in the matter of National Insurance Company
Ltd. vs. Hindustan Safety Glass Works Ltd. (MANU/SC/0390/2017),
has held that where a supplier is responsible for causing a delay in the
settlement of the consumer’s claim, the consumer shall be entitled
under law to file a complaint in the Consumer Court even after the
expiry of the period of two years.
Mediation
The Consumer Protection Act, 2019 has attempted to award redressal
to the consumers in a much expeditious and efficient manner. For this
purpose, the process of Mediation is introduced under chapter V of
the Consumer Protection Act, 2019. Under this provision, the parties
can mediate and solve their matters before approaching the commission.
Upon successful mediation, the terms are converted into a written
form.
According to Section 74, the State Government shall establish, by
notification, a consumer mediation cell to be attached to each of the
District Commissions and the State Commissions of that State. The
Central Government shall establish, by notification, a consumer
mediation cell to be attached to the National Commission and each of
the regional Benches.
Under the Act, 2019 there was a dire need to create new regulations in
order to make mediation of consumer disputes more effective. Under
these regulations, the National Consumer Disputes Redressal
Commission has laid down certain qualifications, training, and
procedure thereon for the purpose of the empanelment of mediators,
under Section 75.
Consumer Protection Mediation Rules, 2020
The recent development to the consumer mediation under the Act was
when the union government notified the Consumer Protection
(Mediation) Rules, 2020 on 15th July 2020. The aforesaid mentioned
rules provide a list of matters that cannot be submitted or referred to
mediation under any circumstances. The list is as follows: -
1. The matters relating to medical negligence resulting in grievous injury
or death.
186 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
2. Offenses relating to defaults committed, for which applications of
compounding of offenses has been filed by one or more parties.
3. Cases involving serious allegations of fraud, fabrication of documents,
forgery, impersonation, and coercion.
4. Cases relating to criminal prosecution and of non-compoundable
offenses.
5. Cases involving public interest litigation.
6. In any case other than those mentioned under this rule, the Commission
before which the suit is lispendens may choose to not refer the dispute
for mediation if it appears to the Commission that no scope of a
settlement exist which may be acceptable to the parties or else
mediation might not be an effective or appropriate tool having regard
to the circumstances of each case.
Mediation is the need of the hour for the speedy and efficient disposal
of consumer cases and it is commendable looking at the way the
government has a clear plan to employ mediators who can solve
disputes, thereby, adding less burden on the judiciary.
On the other hand, mediation also creates an alternative source of
revenue for people who can also use it as an alternative source of
income and is, therefore, a welcome step/move towards the roster of
jobs in the recent times of uncertainty.
The new Consumer Protection Act, 2019 enables a consumer to file
complaints electronically as well as file complaints in consumer
commissions that has jurisdiction over the place of his/her (i.e.
Complainant) residence, thereon, nullifying the previous practice
adopted under the Act (i.e. A case can only be filed at the place of
purchase or where the seller has its registered office). However, the
time limit permitted under the Act for the purpose of completion of
mediation is 30 days (Section 79).
Manner for Initiation of Mediation Proceedings
At the very outset, a written request has to be made to the concerned
authorities (i.e. District/State/National Commission) as the case may
be (Section 79). The request should contain the following heads:
1. A brief explanation of the nature of the dispute has to be provided,
thereafter, the estimated value of any disputed amount and any relief
or claim sought by the requesting party needs to be mentioned.
2. The names and address (inclusive of e-mail address) and contact
numbers of all the parties (inclusive of any legal or other representative
involved) to the dispute has to be mentioned.
3. Thereafter, a proposal for the appointment of a mediator, including
suggested qualifications such as: language, skills or mediation
experience on the subject matter has to be mentioned.
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 187
Notably, the party or parties initiating the proceedings or filing the
request shall simultaneously have to send a copy of the request to all
other parties, until and unless the request has been made jointly by all
the parties. Such a request has to be accompanied by a fee amounting
to Rs. 500/-.
Appointment of Mediator
As far as the appointment of the mediator is concerned under the Act,
the parties to the dispute will have to mutually decide the same (i.e.
sole mediator). In case, the parties are unable to reach a consensus as
to who shall act as the sole mediator, the concerned commission shall
nominate/appoint the mediator, as it deems fit in its own wisdom.
Role of Mediator
It is of utmost importance to note and discuss the role of mediator. The
mediator has to try to facilitate a voluntary resolution of the dispute
between the parties, and communicate the view of each party to the
other, assist them in identifying the issues, reducing the clashes,
glorifying the priorities, enunciating on the areas of compromise and
lastly, generating options in an attempt to solve the disputes, and
constantly pressing on the point that is the duty/responsibility of the
parties to make a decision and that he shall not impose any terms of
settlement on the parties.
Product Liability
Sections 82 to 87, appearing in Chapter VI of Consumer Protection
Act 2019, provide an all-encompassing scheme which would apply to
every claim for compensation under a product liability action.
Consumer Protection Act 2019, expressly or by necessary implication,
does not indicate that these new provisions of product liability will
also apply to product liability actions already pending before various
consumer fora. However, since these provisions create new rights and
liabilities, there is a presumption in law that they are prospective in
operation.
The Act defines product liability as, ”The responsibility of a product
manufacturer or product seller, of any product or service, to compensate
for any harm caused to a consumer by such defective product
manufactured or sold or by deficiency in services relating thereto”.
A product liability action can be filed against a ‘product manufacturer’
or a ‘product service provider’ or a ‘product seller’, as the case may
be. CPA 2019 defines each of these expressions in very wide terms to
bring within their fold every possible aspect of a product liability claim.
CPA 2019 also delineates the situations in which they will be held
liable.
Few such situations are summarized below. While the situations
envisaged under the CPA 2019 are quite exhaustive, there is nothing to
188 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
indicate that these would be the only situations where liability will
arise. It, however, remains to be seen how the courts will interpret
these provisions.
Liability of a product manufacturer
A product manufacturer shall be liable, if –
(i) the product contains a manufacturing defect; or
(ii) the product is defective in design; or
(iii) there is a deviation from manufacturing specifications; or
(iv) the product does not conform to the express warranty; or
(v) the product fails to contain adequate instructions of correct usage to
prevent harm or any warning regarding improper or incorrect usage.
Liability of a product seller
A product seller (who is not a product manufacturer) shall be liable, if
–
(i) he has exercised substantial control over the designing, testing,
manufacturing, packaging or labelling of a product that caused harm;
or
(ii) he has altered or modified the product and such alteration or
modification was the substantial factor in causing the harm; or
(iii) he has made an express warranty of a product independent of any
express warranty made by a manufacturer and the product failed to
conform to such warranty; or
(iv) the product has been sold by him and the identity of product
manufacturer of such product is not known, or if known, the service of
notice or process or warrant cannot be effected on him or he is not
subject to the law which is in force in India or the order, if any, passed
or to be passed cannot be enforced against him; or
(v) he failed to exercise reasonable care in assembling, inspecting or
maintaining such product.
Liability of a product service provider
A product service provider shall be liable, if –
(i) the service provided by him was faulty in quality, nature or manner of
performance; or
(ii) there was an act of omission or commission or negligence or conscious
withholding of any information which caused harm; or
(iii) the service provider did not issue adequate instructions or warnings
to prevent any harm; or
(iv) the service did not conform to express warranty or the terms and
conditions of the contract.
Exceptions to a product liability action
CPA 2019 also envisages some specific defences to a product liability
action. Few of the defences are summarized below:
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 189
(i) The product was misused, altered or modified at the time of
harm. Curiously, as per this exception, there cannot be a product liability
action against a product seller. This is somewhat intriguing, since this
exception should equally apply to a product manufacturer or a product
service provider.
(ii) In any product liability action based on the failure to provide adequate
warnings or instructions, the product manufacturer will not be liable,
if-
a. The product was purchased by an employer for use at the workplace
and the product manufacturer had provided warnings or instructions
to the employer; or
b. The product was sold as a component or material to be used in another
product and necessary warnings or instructions were given by the
product manufacturer to the purchaser of such component or material,
but the harm was caused to the complainant by use of the end product
in which such component or material was used; or
c. The product ought to have been used only by or under the supervision
of an expert; or
d. The complainant, while using the product, was under the influence of
alcohol etc.
(iii) A product manufacturer will not be liable for failure to instruct or warn
about a danger which is obvious or commonly known to the user of
such product.
MOTOR VEHICLE ACT (with amendment of 2019)
Q.32. What do you mean by ‘Driving Licence’? What provisions have been
made regarding qualification for driving licence, restrictions and
suspension of driving licence under the Motor Vehicle Act, 1988?
Ans. The Central Government deals with the subject of motor vehicles
separately. The Motor Vehicle Laws in India are dealt with by the
Ministry of Road Transport and Highways. The Motor Vehicles Act of
1988,is comprehensive legislation. The Bill received the assent of the
President on October 14th, 1988. The latest amendment was made in
2019. Passed in the year 1988, it regulates almost all road transport
vehicles. It can be considered as a mixture of early legislation and case
laws. It is mandatory under the Motor Vehicles Act to have a valid
driving license and it should be registered under the Act. Under the
Act, the civil proceedings happen in the Claims Tribunal and criminal
proceedings in Magistrate.
The changes in road transport technology, the pattern of passengers,
developments in the road network in the country are all taken into
consideration by this Act. There are various concepts that come under
this Act. Chapter 11 provides for insurance of motor vehicles against
190 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
third party risk and Chapter 12 talks about the constitution of the
Claims Tribunal and adjudication of claim-related matters.
LICENSING UNDER THE MOTOR VEHICLES ACT,1988
A driving license in India is an essential document for car/bike owners
and drivers. It is a legal document that permits one to drive a specified
vehicle. Driving any vehicle without a license can land you in the zone
of troubles, including monetary compensations and disqualifications.
It is the most important document which a car driver should own. In
case, you are pulled over by a police officer, the first and foremost
thing he will ask is to show your license. Without it, there is no right to
operate a vehicle on public roadways. This is a universally accepted
form of personal identification because it contains contact info and a
picture for identification. In case, the driver met with an accident, the
first thing we can do is to find the license to identify. The name and
address will help the people to locate and contact family members to
inform them and the hospital staff can use this information on the
driver’s license to begin the admission process.
There are various sections in this Act that deals with licensing. This
article primarily focuses on the driver’s license. The relevant sections
of this discussion are Section 2(10) and Section 2(19), Section 3, Section
8 to 10, Section 15, Section 16, Section 19, Section 21, and Section 22
and at last Section 181.
Related Provisions under the Act:
1. Section 2(10)- Section 2(10) defines the term ‘drivinglicense’ which
means the license issued by a competent authority under Chapter II
authorizing the person specified therein to drive, otherwise than as a
learner, a motor vehicle or a motor vehicle of any specified class or
description.
Section 2(19)- ‘learner’s license’ means the license issued by a
competent authority under Chapter II authorizing the person specified
therein to drive as a learner, a motor vehicle or a motor vehicle of any
specified class or description. These are the basic sections that make
us understand the meaning of the term ‘license’ and ‘learners’ license’
2. Section 3- From this section begins Chapter II titled ‘Licensing of
Drivers of Motor Vehicles’. Section 3(1) states that no person shall
drive a motor vehicle in any public place unless he holds an effective
driving licence issued to him authorizing him to drive the vehicle.
Whereas clause (2) states that the conditions subject to which (1)
shall not apply to a person receiving instructions in driving a motor
vehicle shall be such as may be prescribed by the Central Government.
So we see that clause (1) provides for the need to have a license to
drive a motor vehicle and gives special authorization to drive a transport
vehicle. It is said that what vehicle is specified in the license, only that
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 191
vehicle can be driven. The next clause empowers the Central
Government to prescribe conditions subject to which a vehicle may be
driven by a person receiving instructions in driving.
3. Section 8- This section deals with the grant of a learner’s license.
Learner’s license is issued during the course of learning to drive the
car. We have to pass the learners’ test to get this license. After that, we
will have another test which should be taken within 6 months after
which we will get a valid driving license.
According to this Act, a person under the age of 18 years shall not
drive a motor vehicle at any public place and no learner’s license or
driving license shall be issued to any person to drive a vehicle of the
class to which he has made an application unless he is eligible to drive
that class of vehicle. According to clause (1) if section 8, Any person
who is not disqualified under section 4 for driving a motor vehicle and
who is not for the time being disqualified for holding or obtaining a
driving license may apply to the licensing authority having jurisdiction
in the area-
a. in which he resides and
b. in which the driving school or establishment where he intends to receive
instruction in driving a motor vehicle is situated.
Theclause (2) talks about the application for a learner’s license. Every
application shall be in such form and shall be accompanied by such
documents and with such fee as may be prescribed by the Central
Government.
Clause (3) says that, the need for a medical certificate for application
is stated in the next clause.
Every application shall be in such form and shall be accompanied by a
medical certificate in the form prescribed by the Central Government
and signed by a registered medical practitioner.
Clause (4) provides, if the applicant suffers from any disease or disability
which is likely to cause the driving of the specified vehicle as mentioned
in the license, to be a source of danger to the general public or
passengers, the licensing authority shall refuse to issue such a license.”
4. Section 9- This section deals with the grant of a driving license. The
first and second clauses are similar to that of section 8. The third
clause is added through the 1994 Amendment. It states that if the
applicant passes the test prescribed by the Central Government, then
the driving license may be issued provided that such test is not
necessary if the applicant produces proof to show that he or she had
previously held a license to drive that class of a vehicle and the period
or gap between the date of application and date of expiry does not
exceed 5 years.
192 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
5. Section 10- A learner’s license and driving license shall contain
information as prescribed by the Central Government. But if a driving
license is issued under Section 18, then the situation changes. Section
18 talks about the licenses to drive motor vehicles belonging to the
Central Government. In such situations, it shall specify the class or
description of the vehicle which the driver is entitled to drive and the
period for which he is entitled. The authority which issues this license
shall request the State Government to furnish information respecting
the person as that Government may at any time require. So according
to Section 10, both learners’ license and driving license should express
the vehicle which he is entitled to drive, namely, Motorcycle with gear
and without gear, the invalid carriage which is usually referred to the
vehicles used by disabled people, light motor vehicle and motor vehicle
of a specified description.
6. Section 15- This is one of the most important sections regarding
licensing. It talks about the renewal of the driving licenses. The
licensing authority should receive the application for renewal of the
license within 30 days after its expiry. If the applicant has attained
forty years of age, a medical certificate should be attached along with
the application. The second clause states that the application for
renewal should be made in such form as prescribed by the Central
Government. The fee payable for the renewal is as prescribed by the
Central Government. If the application is given more than five years
after the expiry of the license, then the licensing authority has the
option to refuse the renewal of the driving license. But if the applicant
passes the test of competence as referred under section 9, the renewal
can take place. According to the last clause of this section, if the
issuing authority is not the one who renewed the driving license, then
the applicant shall intimate the fact of renewal to the authority to the
issuing authority.
7. Section 16- The licensing authority can at any time revoke a driving
license on grounds of disease or disability. The medical certificate in
the same form as prescribed under section 8 must be attached if the
licensing authority has reasonable grounds to believe that the holder
of the license is, by virtue of any disease or disability, unfit to drive a
motor vehicle and the authority which revoked it, is not the issuing
authority, it shall bring to notice this fact of revocation to the issuing
authority.
8. Section 19- This section is of utmost importance as it states the powers
of the licensing authority to disqualify from holding a driving license.
Disqualifying a person means he or she is not permitted from driving
or possessing a valid license. It is like a form of suspension. If the
authority knows that the holder of the driving license is a criminal or a
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 193
habitual drunkard, it can disqualify the license. The license can also be
disqualified, if he has obtained the said license by fraud or
misrepresentation, has committed an act likely to cause nuisance or
danger to the public as said by the Central Government, or is a habitual
addict to any narcotic drug as mentioned under the Narcotic Drugs
and Psychotropic Substances Act. The main difference of this section
from Section 20 is that the former is a disqualification by the licensing
authority whereas the latter is by the courts. ForSection 20, the reasons
for disqualification can be from the evidence and hearing of parties. It
is a comprehensive evaluation of all courts.
9. Section 181- Chapter 13 of the Motor Vehicles Act, 1988 deals with
Offences, Penalties, and Procedures. According to Section 181 if one
drives a vehicle in contravention to these sections then he/she shall
be punished with imprisonment for a term which may extend to three
months or a fine which may extend to five hundred rupees.
Thus we see that this section checks whether people are driving an
authorized vehicle with a valid driving license. Moreover, it discourages
minors from driving vehicles without a valid learner’s license.
10. Section 182- This is the last section; it also comes under the same
chapter. This section talks about offenses relating to licenses. It states
that if a person holds a license which is issued free of endorsement
and he applies for a driving license without disclosing the endorsement
made on the license previously held by him. The punishment prescribed
is imprisonment for a term which may extend to three months or with a
fine which may extend to five hundred rupees.
CHANGES BROUGHTABOUT IN THE AMENDED ACT
The Motor Vehicles Act, 1988 was amended on 9th August 2019. The
new Rules wanted to prevent individuals from violating traffic rules.
So for this purpose, they have introduced heavy fines for over-
speeding, drunken driving, and driving without a valid license.
There were changes in few sections of the 1988 Act. Section 8 which
talks about the grant of learner’s license have been modified. Now, an
eligible person can apply for this license in any of the licensing
authority of the state. The fee and other expenses can be paid through
electronic media and also the issuance of the learner’s license in
electronic form. Also, the condition of having ‘minimum educational
qualification as may be prescribed by the Central Government’ for
obtaining a license has been removed.When the applicant does not
pass the driving test even after doing it 3 times, in addition to his
disqualification to re-appear for the test before the expiry of a period of
sixty days from the date of the last test. For that, the person should
complete a remedial driver training course from any school or
establishment. Then, Section 15 talks about the renewal of the driving
194 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
license. The renewal is made either one year prior to the date of expiry
or within one year after the date of expiry. Furthermore, if the application
is made one year after the driving license has expired, the renewal shall
be refused. The power of licensing authority to disqualify from holding
a driving license or revoke the license is mentioned in Section 19. Even
the fine for driving without a valid license is increased from Rs.500 to
Rs.5000. (Section 181) and fine for unauthorized use of vehicles without
a license is increased from Rs.1000 to Rs.5000.
CONCLUSION
In the present world, we see there is an increasing number of a road
accident due to excessive speed, reckless driving, and avoidance of
traffic rules. It is mainly due to growing urbanization and rising incomes.
The Motor Vehicles (Amendment) Bill, 2019 came up to address various
issues like vehicles’ condition, road safety, and compensation for
victims of road accidents. The Standing Committee on Transport had
observed that the majority of accidents are being caused due to the
driver’s fault. It might be also due to any defect of the vehicle. By
bringing hefty fines and penalties and in extreme situations canceling
their license, they seek to reduce accidents and provide a safe road
environment for everyone. Now what is lying ahead should be looked
into. Electronic vehicles might replace these fuel vehicles. Changes
can also be seen in ‘licensing’ since it is a vital part of one’s wallet.
More states will start supplementing digital with plastic. That means
billions of people will be able to show smartphones rather than a plastic
card to prove they are eligible to drive. This is a form of an advantage
since the people do not want to carry along with them thousands of
documents and this physical license card.
Q.33. What is Insurance against third party risk? Explain the liability of
insurer in such insurance? (Amendment 2019)
Ans. There are two quite different kinds of insurance involved in the damages
system. One is Third Party liability insurance, which is just called
liability insurance by insurance companies and the other one is first
party insurance.
A third party insurance policy is a policy under which the insurance
company agrees to indemnify the insured person, if he is sued or held
legally liable for injuries or damage done to a third party. The insured
is one party, the insurance company is the second party, and the person
you (the insured) injure who claims damages against you is the third
party.
As per the amendment of 2019
section 45 defines:
45(f)”policy of insurance” includes certificate of insurance;
45 (c) “certificate of insurance” means a certificate issued by an
authorised insurer in pursuance of section 147 and includes a cover
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 195
note complying with such requirements as may be prescribed, and
where more than one certificate has been issued in connection with a
policy, or where a copy of a certificate has been issued, all those
certificates or that copy, as the case may be;
45(i) “third party” includes the Government, the driver and any other
co-worker on a transport vehicle.
Necessity for insurance against third party risk
146. Necessity for insurance against third party risks. –
(1) “ No person shall use, except as a passenger, or cause or allow any
other person to use, a motor vehicle in a public place, unless there is in
force, in relation to the use of the vehicle by that person or that other
person, as the case may be, a policy of insurance complying with the
requirements of this Chapter:
Provided that in the case of a vehicle carrying, or meant to carry,
dangerous or hazardous goods, there shall also be a policy of insurance
under the Public Liability Insurance Act, 1991 (6 of 1991).
Explanation.—For the purposes of this sub-section, a person driving a
motor vehicle merely as a paid employee, while there is in relation to
the use of the vehicle no such policy in force as is required by this
sub-section, shall not be deemed to act in contravention of the sub-
section unless he knows or has reason to believe that there is no such
policy in force.
(2) The provisions of sub-section (1) shall not apply to any vehicle owned
by the Central Government or a State Government and used for
purposes not connected with any commercial enterprise.
(1) The appropriate Government may, by order, exempt from the operation
of sub-section (1), any vehicle owned by any of the following
authorities, namely:—
(a) the Central Government or a State Government, if the vehicle is used
for purposes connected with any commercial enterprise;
(b) any local authority;
(c) any State Transport Undertaking:
Provided that no such order shall be made in relation to any such
authority unless a fund has been established and is maintained by that
authority in such manner as may be prescribed by appropriate
Government.
Explanation.—For the purposes of this sub-section, “appropriate
Government” means the Central Government or a State Government,
as the case may be, and—
(i) in relation to any corporation or company owned by the Central
Government or any State Government, means the Central Government
or that State Government;
196 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
(ii) in relation to any corporation or company owned by the Central
Government and one or more State Governments, means the Central
Government;
(iii) in relation to any other State Transport Undertaking or any local
authority, means that Government which has control over that
undertaking or authority.”
The Amendment Act 2019, states that there exists no cap on liability
for insurers. In fact, drivers’ attendants are now to be included in third
party insurance. There would now be up to ten times increase in
compensation by insurance companies. Provisions have been made to
ensure that if the victim’s family agrees to compensation of five lakhs,
the family gets it within a month. The process of claiming compensation
has also been simplified. The minimum compensation for hit and run
cases and cases where the grievous injury is caused has also been
increased.
Requirements of policies and limits of liability
Section 147 Requirement of policies and limits of liability. –
(4) “In order to comply with the requirements of this Chapter, a policy of
insurance must be a policy which—
(a) is issued by a person who is an authorised insurer; and
(b) insures the person or classes of persons specified in the policy to the
extent specified in sub-section (2)—
(i) against any liability which may be incurred by him in respect of the
death of or bodily injury to any person including owner of the goods
or his authorised representative carried in the motor vehicle or damage
to any property of a third party caused by or arising out of the use of
the motor vehicle in a public place;
(ii) against the death of or bodily injury to any passenger of a transport
vehicle, except gratuitous passengers of a goods vehicle, caused by
or arising out of the use of the motor vehicle in a public place.
Explanation.—For the removal of doubts, it is hereby clarified that the death
of or bodily injury to any person or damage to any property of a third
party shall be deemed to have been caused by or to have arisen out of,
the use of a vehicle in a public place, notwithstanding that the person
who is dead or injured or the property which is damaged was not in a
public place at the time of the accident, if the act or omission which led
to the accident occurred in a public place.
(5) Notwithstanding anything contained under any other law for the time
being in force, for the purposes of third party insurance related to
either death of a person or grievous hurt to a person, the Central
Government shall prescribe a base premium and the liability of an
insurer in relation to such premium for an insurance policy under sub-
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 197
section (1) in consultation with the Insurance Regulatory and
Development Authority.
(6) A policy shall be of no effect for the purposes of this Chapter unless
and until there is issued by the insurer in favour of the person by
whom the policy is effected, a certificate of insurance in the prescribed
form and containing the prescribed particulars of any condition subject
to which the policy is issued and of any other prescribed matters; and
different forms, particulars and matters may be prescribed in different
cases.
(7) Notwithstanding anything contained in this Act, a policy of Insurance
issued before the commencement of the Motor Vehicles (Amendment)
Act, 2019 shall be continued on the existing terms under the contract
and the provisions of this Act shall apply as if this Act had not been
amended by the said Act.
(8) Where a cover note issued by the insurer under the provisions of this
Chapter or the rules or regulations made thereunder is not followed by
a policy of insurance within the specified time, the insurer shall, within
seven days of the expiry of the period of the validity of the cover note,
notify the fact to the registering authority or to such other authority as
the State Government may prescribe.
(9) Notwithstanding anything contained in any other law for the time
being in force, an insurer issuing a policy of insurance under this
section shall be liable to indemnify the person or classes of persons
specified in the policy in respect of any liability which the policy
purports to cover in the case of that person or those classes of persons.”
Q.34. State the salient features of the Motor Vehicle Act, 2019.
Or
Explain the main characteristics of Motor Vehicle Act, 2019.
Ans.Motor Vehicles (Amendment) Act, 2019
The Motor Vehicles (Amendment) Act, 2019, came into effect on 1st
September 2019 and made rules more stringent for offenders, therefore
creating a more rigorous punishment for them. This amendment has
made it difficult for those in the habit of breaking traffic rules. Some
examples of the change that have been brought about are- imprisonment
of up to a month for driving errors and a provision for imprisonment of
up to 6 months for accidents caused by rash drivers etc.
Salient Feature of The Amendment
The important features of the Motor Vehicles (Amendment) Act, 2019
are as under-
Road And Environment Health
In case the vehicles are not fit to be used on roads as they cause
environmental damage and hence harm the health of others, they have
to be returned to the manufacturers of the respective vehicles. The
198 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
manufacturers through this amendment are directed to take back these
vehicles and have the choice to either reimburse or replace the defective
vehicle with one of similar make.
Road Safety
This Amendment vehemently propagates the increase in the penalty
for traffic rule offenders. This is done in the hope that this increased
fine would force the drivers to be more alert and careful on the roads.
This amendment provides more stringent rules for offences like juvenile
driving, drunken driving, over speeding, overloading and driving
without a license. Stricter punishment for those driving without helmets
is also made in this Amendment.
Fitness Of Vehicle
This Amendment has provisions mandating the automated testing of
vehicles for doing a fitness check. This would help improve road safety
by removing from the traffic unfit vehicles. This Amendment makes
specific provision for those who deliberately violate environment and
safety regulations.
This Amendment promoted certification of automobiles after they were
successfully tested. The regulation of this process of certification was
also proposed via this Act. In addition to this, Amendment of 2019
aims at setting testing standards and bringing the agencies issuing
automotive approvals under the Motor Vehicles Act.
National Road Safety Board
Another major feature of this Act is the provision for setting up of a
National Road Safety Board under the central government. This board
is supposed to advise governments of all the states in addition to the
central government on matters of traffic management and road safety.
Compensation For Victims Of Road Accidents
Provisions have been made for cashless treatment of victims of road
accidents, during the golden hour. Golden hour is the time period up to
one hour from the time of the accident. This is the time period in which
the chances of survival if proper treatment is given, are maximum. An
effort to make this whole process cashless is also made by this Act.
Protection Of Good Samaritan
This Act defines a Samaritan as a person who stands up for helping
out a road accident victim immediately after such mishappening takes
place. It is often seen that these generous people are the ones who
end up being the victim of harassment for their acts of kindness. This
Amendment provides for these people too. It ensures that they are not
harmed in any manner whatsoever. It also protects them from any kind
of civil or criminal proceedings, even in cases where they negligently
cause the death of the victim.
Compulsory Insurance
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 199
This Act instructs the union government to establish a Motor Vehicles
Accident Fund providing compulsory insurance to all drivers of India.
Taxi Aggregators
These are defined by the Bill as the intermediaries using a digital
platform for connecting drivers to passengers. These according to
these new provisions, are to be provided with licenses from the
governments of the respective states. Also, they are instructed to
follow the rules and regulations of the Information and Technology
Act, 2000.
National Transportation Policy
This Act promotes the idea of the formation of a National Transportation
Policy. This is to be made by the Central government in collaboration
with the governments of all the states. This policy would structure a
framework for road transport. In addition to this, priorities for the
transport system would be specified.
Training of drivers
This Amendment strengthens the process of driving training. This
would lead to a faster issuance of licenses. This Amendment comes in
the wake of a shortage of commercial drivers in the country. It
propagates the opening up of more driver training institutes for ensuring
the production of better commercial drivers in India.
National Register for Driving licence and Vehicle Registration
This Amendment puts forth harmonisation and integration of issuance
of driving licence with vehicle registration. This would be done by the
creation of a National Register for Driving Licence and National Register
for Vehicles with the online portals of ‘Sarathi’ and ‘Vahan’. This
process would ensure the creation of a uniform system of licences and
vehicle registration throughout the country.
Online Driving Licences
This Act makes a provision for online issuance of learner’s license,
mandating an online identity verification. This would improve efficiency
and limit to a large extent issuance of fake licenses. In addition to
increasing transparency, this Act also provides commercial licenses to
be valid up to a period of five years instead of three years. There
would now be driver training schools for the production of better
drivers on roads.
Motor Vehicles Accident Fund
A Motor Vehicles Fund would be constituted to provide compulsory
insurance to all drivers on-road by the central government. This fund
would be set up to compensate victims of road accidents and their
legal heirs in case of their death.
Better Insurance Facilities
This Act states that there exists no cap on liability for insurers. In fact,
drivers’ attendants are now to be included in third party insurance.
200 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
There would now be up to ten times increase in compensation by
insurance companies. Provisions have been made to ensure that if the
victim’s family agrees to compensation of five lakhs, the family gets it
within a month. The process of claiming compensation has also been
simplified. The minimum compensation for hit and run cases and cases
where the grievous injury is caused has also been increased.
Benefits
The main benefits of the amendment Acts are as follows-
1. E-Governance is the major highlight of this amendment. With this, it is
no longer necessary to have certain specified educational qualifications
for acquiring transport licenses. This provides online learning for
licences and increases the driving licence’s validity period.
2. The biggest benefit of this amendment for the ordinary man is the
increase in compensation to victims and their families and better and
quicker insurance facilities.
3. Provisions have been made to improve the registration process of
vehicles by making this process more convenient with the use of
‘Sarathi’ and ‘Vahan’ platforms. Provisions have been made to enable
registration of vehicles at the end of the dealer. Also, temporary
registrations have been discouraged.
4. With stricter rules on the fitness of vehicles, the air pollution level in
cities is expected to significantly drop.
5. With digitalization and e-governance, the system is expected to be
more efficient in its undertaking, minimizing risks.
Conclusion
The Motor Vehicles (Amendment) Act of 2019 seeks to bring about
changes in the Motor Vehicles Act of 1988. This is in lieu of solving
some major issues of road safety, third party insurance, etc. Guidelines
for cabs have also been issued, which would later be finalised. The
digitalisation of some related services like issuance of licences, change
in address, issuance of receipts to ensure better efficiency has been
done. The state governments are to constantly monitor state highways,
national highways, and urban roads through electronic mode. Some
major amendments are also done in the compensation schemes and
insurance provisions. All these have benefited the drivers of India,
although some have raised their concerns over the curbing of state
autonomy.
Q. 35. What are the various offences covered under Motor Vehicle Act 2019?
Ans. The new Motor Vehicle (Amendment) Act 2019, targeted towards
bringing changes in the transport sector to encourage safer driving
practices among Indian motor vehicle drivers. The draft for the
amendment was put forward in the lower house of the Parliament, with
a proposal to impose strict fines on the violators of traffic rules.Under
the new Motor Vehicle Act 2019, the penalties for almost all driving
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 201
errors have gone up significantly, especially if you consider serious
offences like those of drunk driving.
Imp risonment up
Driving without holding an effective 3 & to 3 months or Imprisonment up to 3 months
1.
driving licence 181 fine up to Rs. or fine of Rs. 5000 or both
500 or both
Imp risonment up
4 & to 3 months or Imprisonment up to 3 months
2. Driving by an underaged person
181 fine up to Rs. or fine of Rs. 5000 or both
500 or both
Imprisonment up to 3 months
or fine of Rs. 5,000 or both
If an underaged person i.e.
minor permitted- to drive,
Owner or p erson-in-charge of a then section 199A will also
Imp risonment up
vehicle permitting an un licenced apply.
5 & to 3 months or
3. person or an underaged person to Guardian/owner shall be
180 fine up to Rs.
drive it (Parents/guardians/friends deemed to be guilty. Rs.
1000 or both
permitting minor to drive) 25,000 with 3 yrs.
imprisonment. For Juv enile
to be tried under J J Act.
Registration of Motor
Vehicle to be cancelled.
Up to Rs.100 for
the first offence Up to Rs. 500 for the first
Holder of a D/L permitting it to be 6(2 ) & Up to Rs.300 for offence
4.
used by other person 177 the second or Up to Rs.1500 for the second
subsequent or subsequent offence
offence
Contravention of
section 62 A by
registering authority
or prescribed
62A & Min. penalty Rs. 5,000
8. authority by —
182B Max. penalty Rs. 10,000
registration/issue of
certificate of fitness
to oversized
vehicles
Drives a loaded
Fine of Rs. 20,000 + pay charges for
mo tor vehicle or
causes or allows off-loading of such load.
Such motor vehicle shall not be
such motor vehicle
allowed to move before such load is
to be driven when
arranged in a manner such that there
the load or any part
is no extension of the load.
thereof or anything
11. 194(1A) New penalty provisio n Such motor vehicle shall not be
extends laterally
allowed to move before such load is
beyond the side of
arranged in a manner such that there
the body or to the
is no extension of the load laterally
front or to the rear
beyond the side of the body or to the
or in height beyond
the permissible front or to the rear or in height beyond
the permissible limit.
limit
Driver refusing to
stop and submit his
vehicle to weighing 114 &
12. Fine upto Rs. 3,000 Fine of Rs. 40,000
or removin g the 194(2)
load prior to
weighing
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 203
Punishable as under:
(i) Fine of Rs.10,000 or
Punishable as under:
imprisonment upto 6 mo nths or
(i) Fine upto Rs. 2000 or
both for the first offence
imprisonment upto 6 months
Driving by a drunken (ii)Imprisonment upto 2 years or
185 or both for the first offence
person or by a person fine of Rs.15,000 or both for
15. & (ii) Imprisonment upto 2 years
under the influence of second and subsequent offence
188 or fine upto Rs. 3,000 or both
drugs/its abetment Driving licence liable to be
for second and subsequent
impounded a nd sent for
offence committed within 3
disqua lification proceedings u/s
years of first offence
19 [New Sub-section (4) of
section 206]1
204 LAW OF TORTS & CONSUMER PROTECTION ACT 2019
Punishab le as under:
(i) Fine upto Rs. (i) Fine upto Rs. 1,000 for
Driving when mentally or 200 for the first the first offence
186 &
16. physically unfit to drive/its offence (ii) Fine upto Rs. 2 ,000 for
188
abetment (ii) Fine upto Rs. second or subsequent
500 for second or offence
subsequent offence
Conclusion
The introduction of the new Motor Vehicle Act 2019 is clearly aimed at
ensuring that motorists start taking traffic rules more seriously, which,
in turn, will be promotion of safe and sustainable mobility across the
country. We hope that with the introduction of the amendments, the
people would now become more careful while using their vehicles.
Also, we are hoping for a serious drop in cases of drunk driving, non-
usage of seatbelts, rash driving, over-speeding and racing.
According to syllabus of Dr. Bhimrao Ambedkar Law University, Jaipur 205
Leading Case 1.
Donogue v. Stevenson (1932) AC 562
Leading Case 2.
Indian Medical Association v. V. P. Shantha, AIR (1996) SC 558.
Leading Case 3.
Municipal Corporation of Delhi v. Smt. Subhagwati,
AIR (1966) SC 17.
Leading Case 4.
N. Nagendra Rao v. State of Andhra Pradesh,
AIR (1994) SC 2663.
Leading Case 5.
Rylands v. Fletcher, (1868) LP. 3 HL 330.
Leading Case 1.
Donogue v. Stevenson (1932) AC 562