Masellino Callustis Roberts

14 Impala Avenue Rewlatch Johannesburg

0817312234 | MasellinoRoberts@outlook.com

Objective

I am a sales professional with 5+ years experience in lead generation and lead qualification, proven customer
service, and communication skills to effectively fill the Sales Associate role in your company. As Customer
Service Representative (CSR) I am the first point of contact for any customer who has a question or an issue with
a product or service the company sells. I have many responsibilities like answering inbound phone calls,
addressing customers questions about products and services, and processing payments or returns.

Experience

Multichoice Digiworld Agency (Dstv) 07/04/2019 - 25/01/2024

Customer Service Representative
As a Customer Service Representative, or CSR, I will acted as a liaison, providing product/services information,
answer questions, and resolve any emerging problems that our customer accounts might face with accuracy
and efficiency.

UVO clothing 01/04/2016 - 20/12/2016

Sales assistant
serve customers and handle any returns and refunds.
unpack deliveries, stock shelves and arrange displays.
promote products to meet sales targets.

Education

Aliwal North High School 2013

Matriculated

Skills

Proven customer support experience or experience as a Client Service Representative Track record of over-
achieving quota Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different
types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
High School Batchelor degree

Languages

English - A fluent language speaker I can comfortably speak, write and understand the language with ease.
Afrikaans - ’n Vlot taalspreker kan die taal met gemak praat, skryf en verstaan.

Personal Details

Date of Birth : 04/09/1995

Marital Status : Married
Gender : Male
Driving Licence : Yes

Reference

Johnny Banda - Multichoice Digiworld Agency (Dstv)

Owner
jbanda@mweb.co.za
082 850 8734
Kefilwe Tselanngwe - Multichoice Digiworld Agency (Dstv)
Store Manager
Kefilwe.Tselanngwe@multichoice.co.za
079 789 8427