$ 500M to $ 1B+

11 Years: 12+ (FTEs: 15K+)

$ 100M to $ 500M
16
Years: 5-10 (FTEs: 8K-10K)

$ 10M to $ 100M
13
Years: 1-5 (FTEs: 2K-5K)
 $ 15.94
Billion

$ 13.33
Value

Billion

$ 12.03
Billion

FY-2020 FY-2021 FY-2022

Time
 Avg. Markup
(2019-2022)

14.88 %

YoY Growth
(2019-2022)

FY1 FY2 FY3 FY4

15.21 %

FY-2022
Revenue $ 15.94 Billion

Costs $ 13.66 Billion

EBIT $ 2.25 Billion

Taxes $ 0.54 Billion

PAT $ 1.7 Billion

 Strong commitment to financial &
Financial & social impact enhances reputation,
Social Impact brand value and drives community
well-being within the ecosystem

1
38% 360K
Million

Contribution Direct In-Direct

to GCC Exports Employment Employment

$ 1.6 $ 125
Billion Million

Taxes Paid in Amount

Last 3 Years Spent on CSR
Top GCCs by
Revenue
(FY22)

$1.9 Billion–$600 Million $580 Million–$220 Million

1. HSBC 11. Deutsche Bank
2. JP Morgan 12. UBS
3. Wells Fargo 13. RBS-NatWest
4. Barclays 14. BNY Mellon
5. Citibank 15. Fidelity
6. Standard Chartered 16. Societe Generale
7. Bank of America 17. BNP Paribas
8. Goldman Sachs 18. State Street
9. American Express 19. Credit Suisse
10. Morgan Stanley 20. Mastercard
Top GCCs by
Revenue
(FY22)

$190 Million–$80 Million $80 Million–$40 Million

21. Fiserv 31. AXA
22. Northern Trust 32. Franklin Templeton
23. Nomura 33. Swiss Re
24. Visa 34. Sun Life
25. Allstate 35. AON Group
26. TIAA 36. Danske Bank
27. ANZ 37. Invesco
28. First American 38. Western Union
29. MetLife 39. Allianz
30. Principal 40. Lloyds Bank
Growth Rate (FY2019-22)

39.67% 36.08%

3 4

24.24% 22.17%
 1. AXA
24.41 %

2. ANZ
19.61 %

3. Bank of America
Revenue

18.9 %

4. Wells Fargo
PBT Vs.Profit

18.14 %
Operating

5. Citibank
17.49 %

Reveals how efficiently the GCC

manages its operating costs
 Represents Cost-
effectiveness of core
Net Profitability business operations and
overall profitability of the
GCC after all expenses

17.88 %

15.23 % 14.33 %

13.77 % 13.57 %
 Allstate MetLife
9.8 % 14.38 %
1 2

Wells Fargo Societe Generale

15.98 % 16.98 %
3 4

Tax Efficient
Structures
Ranking based on
implementing tax
UBS efficient strategies &
17.66 % optimising for tax
5 liabilities
Financial Excellence
@GCCs
Within the realm of Global Capability Centers (GCCs),
certain metrics stand as unique indicators, often overlooked
or unnoticed but closely monitored by best HQ’s.

These metrics serve as a mirror reflecting the health of the

GCC industry. At first glance, the BFSI P&L numbers might
seem consistent, with the markup % being the solitary
varying factor and acting as a variable. Once fixed, the rest
of the pattern may follow an accounting exercise. Yet, our
goal was to delve deeper, to discern and recognise the
standouts.

Through benchmarking against industry peers or external

service providers, GCCs can gain valuable insights. It not
only helps identify areas for improvement but also unearths
best practices, fostering continuous enhancement in service
delivery and financial outcomes.

Note: The financial numbers in this compilation have been carefully sourced from various
channels. However, we acknowledge the possibility of errors. If you identify any
inaccuracies, we appreciate your feedback for corrective action.