7/17/24, 11:57 AM Fibre Broadband QoS Performance for Q1 2024 | IMDA

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Fibre Broadband QoS Performance for

Q1 2024

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Quality of Service (QoS) Standards for 
Fibre Broadband Services for Jan - Mar
Quarter 


1. Network Availability

Network Availability is the measure of the degree to which the network

is operable and not in a state of failure or outage at any point of time. It
measures the total downtime of the network, including the Optical Line
Termination (OLT), multiplexers, routers, email facilities (if provided) and
connection to Internet Exchanges and/or Internet backbone over a
month. All scheduled downtime for the purposes of maintenance and
upgrading of the network system will be excluded from the calculation.
However, all access network operators must keep their users informed of
such maintenance times.

Network Availability = [(Total Operational minutes - Total minutes of

service downtime) / Total operational minutes] x 100%

Results are rounded off to two decimal places. Therefore, a result of

“100%” does not necessarily reflect that there was no service downtime
in that month.

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2. Local Network Latency
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7/17/24, 11:57 AM Fibre Broadband QoS Performance for Q1 2024 | IMDA

Local latency measures the round-trip time for PING packets to travel
between the test clients in Singapore and the Broadband Access Service
Provider’s (“BASP’s”) test node(s) in its local Point-of-Presence (“PoP”).

Results are rounded off to two decimal places.

3. International Network Latency

International latency measures the round-trip time for PING packets to

travel between the test clients in Singapore and the BASP’s test node(s)
in its first US PoP.

Results are rounded off to two decimal places.

LAST UPDATED: 05 JUL 2024

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7/17/24, 11:57 AM Fibre Broadband QoS Performance for Q1 2024 | IMDA

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Last updated 05 JUL 2024

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