Interswitch - CONFIDENTIAL

Sales and Account Management Executive (Purepay Sales and Account Management)
Job Purpose • To execute sales according to Purepay sales plan and detailed activities, and in
accordance with Interswitch Sales policy and procedures.
• To comply with sales regulatory requirements, and report progress to Team Lead,
Purepay Sales and Account Management (Head, Financial Group 1- Purepay Sales).

Key Responsibilities Data Exploration, Insights and Reporting

• Leverage sales tools and methods and deploy consistent communication channels with
customers to enhance service delivery.
• Use data from a wide range of sources to analyse key themes, and identify trends of
customers’ interests, direction & sales, and suggest changes to products and services
accordingly.
• Contribute to the preparation of various data and analytics reports.
• Develop weekly progress reports which include activities progress against set timelines,
key risk and control indicators, and overall improvements on current processes and
procedures that minimise relevant risks, and submit reports to Team Lead, Purepay
Sales(Head, Financial Group 1- Purepay Sales).

Customer Relationship Management / Account Management / Prospecting

• Act as first point of contact for customer queries and complaints and resolve these,
referring complex issues to the Team Lead, Purepay Sales and ensuring that the
customer receives an appropriate response.
• Deploy sales integration, and participate in communication with business partners,
service providers and subsidiaries.
• Attend meetings led by Team Lead along with relevant stakeholders, and acquire client
needs on sales processes and requirements and execute sales mitigation activities in line
with communicated requirements.
• Build and maintain long-term relationships with contractors, clients, and consultants in
sales ecosystem.
• Resolve queries from internal or external customers or suppliers by providing information
on complex processes and the related policies, referring to others where necessary for
interpretation of policy.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations
from existing customers and other contacts and through participation in trade shows and
conferences.

Customer Needs Clarification

• Set clear objectives for each sales call or meeting, use standard materials to make a
presentation to the customer and ask relevant questions to evaluate the customer's level
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of interest and to identify and respond to areas requiring further information or

explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, use
personal expertise to propose quantities and product configurations, explain the selection
to the customer, and invite the customer to make a purchase at the standard price / terms
and conditions of sale.
• Present these to the customer with a clear rationale and at standard commercial terms,
referring to Team Lead, Purepay Sales where necessary to ask for concessions (e.g.,
price reduction) that gain the customer's agreement.

Customer Relationship Management (CRM) Data

• Schedule follow-up actions and enter relevant information into the customer relationship
management system (CRM) after each contact with a customer to create a call plan and
to ensure that Interswitch has quality data to enable effective customer retention and
business development activities.

Operational Compliance
• Develop knowledge and understanding of the Interswitch's policies and procedures and
of relevant regulatory codes and codes of conduct to ensure own work adheres to those
standards.
• Obtain authorisation from Team Lead, Purepay Sales for any exceptions from mandatory
procedure

Competences Technical Competences

• Data Collection, Analysis, Assessment and Control
• Planning and Organizing.
• Policy, Procedures, and Regulations
• Initiates Compelling Sales Conversations
• Knows Buying Influences and Manages Indifferences
• Customer Focused Approach & Builds Rapport
• In-depth Questioning
• Review and Reporting
• Prospecting, Qualifying, and Closes Effectively
• Effectively Presents Solutions
• Understands Issues / Motivations
• Customer System Operation

Behavioral Competences
• Manages Complexity
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• Communicates Effectively
• Ensures Accountability
• Tech Savvy
• Customer Focus
• Interpersonal Skills
• Plans and Aligns
• Builds Networks

Education • University first degree in business administration, sales and marketing or any finance-
related field.

Experience • At least 3 years’ experience in sales or other customer interfacing roles (Customer service,
Business development etc) to enable the job holder to deal with most situations
and to advise others.

Unit/Department/Division Purepay Sales and Account Management

Location Lagos, Nigeria.
Reporting Line Team Lead, Purepay Sales and Account Management (Head, Financial Group 1- Purepay Sales
and Account Management)
Direct Reports None
Working Conditions Work Cycle
• Working Hours (8am – 5pm)
Work Tools
• Microsoft Office Tools
• Desk Phone
• Printers
• Internet enabled laptop

Travel Requirement
• As required

Physical Exertion
• None

Work Hazard Exposure

• None