Dymind Robot V2.0

Dymind Global Customer Service Center
Dymind Robot
editor-in-chief: Cary, Roy, Jersey

Editor: Levin, Leiter, Danny
Audit:Joe, Jerry

Catalogue
Syringe Problem.................................................................................................................................. 1
0x230141C0-Failed to leave initial position (Sample syringe)....................................................2
0x230141D0-Failed to return to initial position (Sample syringe)............................................. 7
0x230341C0-Failed to leave initial position (LYSE syringe).......................................................12
0x230341D0-Failed to return to initial position (LYSE syringe)................................................ 17
0x230441C0-Failed to leave initial position (diluent syringe).................................................. 22
0x230441D0-Failed to return to initial position (diluent syringe)............................................25
0x230541C0-Failed to leave initial position (SH syringe)......................................................... 28
0x230541D0-Failed to return to initial position (SH syringe)................................................... 32
0x23014200-Sample syringe action overtime.......................................................................... 36
0x23034200-LYSE syringe action overtime............................................................................... 40
0x23044200-Diluent syringe action overtime.......................................................................... 41
0x23054200-SH syringe action overtime..................................................................................42
Motor Problem.................................................................................................................................. 43
0x230741C0-Horizontal motor failed to leave initial position................................................. 44
0x230741D0-Horizontal motor failed to return to initial position........................................... 56
0x230741F1-Horizontal motor failed to move to initial position.............................................67
0x230841C0-Vertical motor failed to leave initial position...................................................... 78
0x230841D0-Vertical motor failed to return to initial position................................................90
0x230841F1-Vertical motor failed to move to initial position............................................... 102
0x23074190-Horizontal motor photocoupler abnormal........................................................114
0x23074200-Horizontal motor action overtime.....................................................................122
0x23084190-Vertical motor photocoupler abnormal............................................................ 129
0x23084200-Vertical motor action overtime......................................................................... 137
Aperture Problem............................................................................................................................145
0xB1000505-WBC aperture voltage abnormal.......................................................................146
0xB1000506-RBC aperture voltage abnormal........................................................................ 154
0xB1000507-HGB background voltage abnormal.................................................................. 166
Clog Problem................................................................................................................................... 177
0x63026220-Flow cell clog......................................................................................................178
0x63026221-DIFF probe clog.................................................................................................. 182
0xb2004001-background abnormal....................................................................................... 186
0xB2004110-WBC Clog............................................................................................................188
0xB2004210-RBC Clog............................................................................................................. 197
Pressure Problem............................................................................................................................ 210
0x63006030-Positive pressure abnormal (low)......................................................................211
0x63006040-Positive pressure abnormal (high).....................................................................218
0x63006120-failed to build positive pressure........................................................................ 220
0x63016030- vacuum pressure abnormal (high)....................................................................227
0x63016040- vacuum pressure abnormal (low).....................................................................233
0x63016120- Failed to build vacuum pressure.......................................................................235

Reagent running out Problem.........................................................................................................241

The instruction of how to check and adjust Reagent Detecting Board..................................242
0x64017040-Diluent running out............................................................................................246
0x64047040-Lyse-1 running out or air bubbles in inlet tubing.............................................. 249
0x64057040-R1 running out or air bubbles in inlet tubing.................................................... 277
0x64067040-R2 running out or air bubbles in inlet tubing.................................................... 283
Black Screen Problem......................................................................................................................288
How to solve the issues related to display..............................................................................289
The process of upgrading................................................................................................................ 295
The Process of Upgrading....................................................................................................... 296
WBC Classification Problem............................................................................................................ 303
WBC Results Abnormal Issue.................................................................................................. 304
How to check power supply............................................................................................................ 315
How to check the power supply in DH36/DF50..................................................................... 316
How to check the power supply in DH56/DH76/D5-CRP/D7CRP...........................................318
Counter trigger abnormal............................................................................................................... 321
0x1128D210-Counter trigger abnormal................................................................................. 322
How to connect DMS.......................................................................................................................327
Connect Analyzer to the Data Management Software(Dymind LIS)...................................... 328

Syringe Problem
1
0x230141C0-Failed to leave initial position (Sample syringe)
Use Background
When analyzer gives a false alarm - Failed to leave initial position (Sample syringe).
Mechanism: The motor initial position photocoupler always detects that the photocoupler is blocked.
Declaration
26/3/2021, V2.0, For reference only.
Reference Standard
Model Possibility Solution
If we find the syringe block the photocoupler,
then we can check the status of it in
software, Status > Sensor, if it displays Not
Blocked.
A. Clean the photocoupler.
B. Replace the photocoupler.
1. Photocoupler behind the C. Reconnect or replace the photocoupler
sample syringe assembly has wire.
failure.
DH26,
DH31/DH33/DH36/
DH36VET,
DH36X,
A. Reconnect the motor wire.
DF50/DF51/DF52/D
B. Replace the motor wire if it’s open circuit
F50VET,
tested by multi-meter.
DF50CRP
Put the range to Diode, then test the two
ends of the wire from the same color, the
wire is ok if there’s a beep from multi-meter,
or broken.
2. Poor connection of sample
syringe motor wire.
2
Do a syringe self-test, replace the motor if it

doesn’t move. Service > Syringe Self-test >
Sample Syringe.
3. The motor that controls sample

syringe has failed.
A. Replace syringe assembly body if the

plungers got rusty.
B. Clean the sliding rail and screw rode, then

apply fresh lubricating oil on screw rod.
4. Sample syringe has too large

resistance.
C. Check the O-ring of syringe, replace it if it

got worn.
DH26,DH31/DH33/DH36/DH36VET/DH36X,DF50/DF51/DF52/DF50VET/DF50CRP↑ DH56/UN73/DH76/D5CRP/D7CRP↓
1. Photocoupler behind the If we find the syringe block the photocoupler,

DH56/UN73/DH76,
sample syringe assembly has then we can check the status of it in
D5CRP/D7CRP
failure. software, Status > Sensor, if it displays Not
3
Blocked.
C. Reconnect or replace the photocoupler
wire.

or broken.
syringe motor wire.
Do a self-test for the syringe, replace the

motor if it doesn’t move. Self-test > Syringe >
Sample Syringe.
3. The motor controls lyse syringe

is has failure.
A. Replace the syringe assembly without

4. Sample syringe has too large motor if the plunger got rusty.
resistance. B. Apply fresh lubricating oil after cleaning
the sliding rail and screw rode.
4
C. Check the O-ring of syringe, replace it if

damaged.
If you have any problem with this file, please contact our engineer ASAP, thank you!
Relative spare part code

Model Part Name P/N Picture
Syringe sensor wire 37.02.0037A
DH31/DH33/DH36/DH36VET,
DF50/DF51/DF52/DF50VET
Motor wire 37.02.0034A
DH26/DH31/DH33/DH36/DH
36VET,
DH36X, O-ring for 100ul
/
DF50CRP, sampling syringe
DH56/UN73/DH76/D5CRP/D7
CRP
DF50/DF51/DF52/DF50VET,
O-ring for 250ul
DH56/UN73/DH76, /
sampling syringe
D5CRP/D7CRP
5
O-ring for Diluent

/
Syringe 1
O-ring for Lyse Syringe 1 /

36VET,
DH36X,
O-ring for Diluent
/
Syringe 2
Sensor（Vertical） 23.99.0007C
All models above
Syringe motor 24.02.0003A
6
0x230141D0-Failed to return to initial position (Sample syringe)
Use Background
When analyzer gives a false alarm - Failed to return to initial position (Sample syringe).
Declaration
Reference Standard
Blocked.
1. Photocoupler behind the C. Reconnect or replace the photocoupler
sample syringe assembly has wire.
failure.
DH26,
DH31/DH33/DH36/
DH36VET,
DH36X,
DF50/DF51/DF52/D
F50VET,
DF50CRP
or broken.
syringe motor wire.
7
Do a syringe self-test, replace the motor if it

doesn’t move. Service > Syringe Self-test >
Sample Syringe.
3. The motor that controls sample

syringe has failed.
A. Replace syringe assembly body if the

plungers got rusty.
B. Clean the sliding rail and screw rode, then

apply fresh lubricating oil on screw rod.
4. Sample syringe has too large

resistance.
C. Check the O-ring of syringe, replace it if it

got worn.
DH26,DH31/DH33/DH36/DH36VET/DH36X,DF50/DF51/DF52/DF50VET/DF50CRP↑ DH56/UN73/DH76/D5CRP/D7CRP↓
1. Photocoupler behind the If we find the syringe block the photocoupler,

DH56/UN73/DH76,
sample syringe assembly has then we can check the status of it in
D5CRP/D7CRP
failure. software, Status > Sensor, if it displays Not
8
Blocked.
wire.

or broken.
syringe motor wire.

Sample Syringe.
3. The motor controls lyse syringe

is has failure.
A. Replace the syringe assembly without

4. Sample syringe has too large motor if the plunger got rusty.
resistance. B. Apply fresh lubricating oil after cleaning
9
C. Check the O-ring of syringe, replace it if

damaged.

Syringe sensor wire 37.02.0037A
Motor wire 37.02.0034A
36VET,
DH36X, O-ring for 100ul
/
DF50CRP, sampling syringe
DH56/UN73/DH76/D5CRP/D7
CRP
10
O-ring for 250ul
DH56/UN73/DH76, /
sampling syringe
D5CRP/D7CRP
O-ring for Diluent

/
Syringe 1

36VET,
DH36X,
O-ring for Diluent
/
Syringe 2
All models above
11
0x230341C0-Failed to leave initial position (LYSE syringe)
Use Background
When analyzer gives a false alarm - Failed to leave initial position (LYSE syringe).
Mechanism: The motor initial position photocoupler always detects that the photocoupler is
blocked.
Declaration
Reference Standard
Blocked.
1. Photocoupler behind the lyse C. Reconnect or replace the photocoupler
syringe assembly has failure. wire.
DH36X A. Reconnect the motor wire.

Method: Put the range to Diode, then test
the two ends of the wire from the same
color, the wire is ok if there’s a beep from
multi-meter, or broken.
2. Poor connection of lyse syringe
motor wire.
12

Lyse Syringe.
3. The motor controls lyse syringe has
failure.
A. Apply fresh lubricating oil after cleaning

4. Lyse syringe moves with too large

resistance. B. Check the O-ring of syringe, replace it if
damaged.
C. Replace the syringe assembly without

motor.
DH36X↑ DF50CRP↓

Blocked.
1. Photocoupler behind the lyse
syringe assembly has failure.
wire.
DF50CRP

2. Poor connection of lyse syringe B. Replace the motor wire if it’s open circuit
motor wire. tested by multi-meter.
13


Lyse Syringe.
failure.


damaged.

motor.
DF50CRP ↑ DH56,UN73/DH76,D5CRP/D7CRP↓
DH56,
1. Photocoupler behind the lyse software, Status > Sensor, if it displays Not
UN73/DH76,
syringe assembly has failure. Blocked.
D5CRP/D7CRP
14

wire.

motor wire.

Lyse Syringe.
failure.


resistance.
B. Check the O-ring of syringe, replace it if

damaged.
15

motor.

All models above Syringe motor 24.02.0003A
O-ring for Lyse Syringe /
16
0x230341D0-Failed to return to initial position (LYSE syringe)
Use Background
When analyzer gives a false alarm - Failed to return to initial position (LYSE syringe).
Declaration
Reference Standard
Blocked.
1. Photocoupler behind the lyse C. Reconnect or replace the photocoupler
syringe assembly has failure. wire.
DH36X A. Reconnect the motor wire.

motor wire.
17

Lyse Syringe.
failure.


damaged.

motor.
DH36X↑ DF50CRP↓

Blocked.
1. Photocoupler behind the lyse
syringe assembly has failure.
wire.
DF50CRP

2. Poor connection of lyse syringe B. Replace the motor wire if it’s open circuit
motor wire. tested by multi-meter.
18


Lyse Syringe.
failure.


damaged.

motor.
DF50CRP ↑ DH56,UN73/DH76,D5CRP/D7CRP↓
DH56,
1. Photocoupler behind the lyse software, Status > Sensor, if it displays Not
UN73/DH76,
syringe assembly has failure. Blocked.
D5CRP/D7CRP
19

wire.

motor wire.

Lyse Syringe.
failure.


resistance.

damaged.
20

motor.

All models above Syringe motor 24.02.0003A
O-ring for Lyse Syringe /
21
0x230441C0-Failed to leave initial position (diluent syringe)
Use Background
When analyzer gives a false alarm - Failed to leave initial position (diluent syringe).
Declaration
Reference Standard
Blocked.
wire.
DH36X
1. Photocoupler behind the

diluent syringe assembly has
failure.
DH36X,
DH56/UN73/DH76,
D5CRP/D7CRP DH56/UN73/DH76/D5CRP/D7CRP

2. Poor connection of diluent
syringe motor wire.
22


Diluent Syringe.
DH36X
3. The motor controls diluent

syringe has failure.
DH56/UN73/DH76/D5CRP/D7CRP

4. Diluent syringe moves with too

large resistance.

damaged.
23

motor if the plunger got rusty.

O-ring for Diluent Syringe /
All models above Sensor（Vertical） 23.99.0007C
24
0x230441D0-Failed to return to initial position (diluent syringe)
Use Background
When analyzer gives a false alarm - Failed to return to initial position (diluent syringe).
Declaration
Reference Standard
Blocked.
wire.
DH36X
1. Photocoupler behind the

diluent syringe assembly has
failure.
DH36X,
DH56/UN73/DH76,
D5CRP/D7CRP DH56/UN73/DH76/D5CRP/D7CRP

2. Poor connection of diluent
syringe motor wire.
25


Diluent Syringe.
DH36X
3. The motor controls diluent

DH56/UN73/DH76/D5CRP/D7CRP

4. Diluent syringe moves with too

large resistance. B. Check the O-ring of syringe, replace it if
damaged.
26


27
0x230541C0-Failed to leave initial position (SH syringe)
Use Background
When analyzer gives a false alarm - Failed to leave initial position (SH syringe).
Mechanism: After initialization command is executed, the initial position photocoupler is unblocked.
Declaration
Reference Standard

Blocked.
1. Photocoupler behind the sheath
wire.
fluid syringe assembly has failure.
DF50CRP

2. Poor connection of sheath fluid
syringe motor wire.
28

motor if it doesn’t move. Self-test > Syringe
and Sampling Mechanism > Sheath Fluid
Syringe.
3. The motor controls sheath fluid

4. Sheath fluid syringe moves with B. Check the O-ring of syringe, replace it if it
too large resistance. badly worn.

DF50CRP↑ DH56/UN73/DH76/D5CRP/D7CRP ↓

DH56,
1. Photocoupler behind the sheath then we can check the status of it in
UN73/DH76,
fluid syringe assembly has failure. software, Status > Sensor, if it displays Not
D5CRP/D7CRP
Blocked.
29

wire.

2. Poor connection of sheath fluid multi-meter, or broken.
syringe motor wire.

Sheath Fluid Syringe.


4. Sheath fluid syringe moves with

too large resistance.
30
B. Check the O-ring of syringe, replace it if it

badly worn.


31
0x230541D0-Failed to return to initial position (SH syringe)
Use Background
When analyzer gives a false alarm - Failed to return to initial position (SH syringe).
Mechanism: After initialization command is executed, the initial position photocoupler is unblocked.
Declaration
Reference Standard

Blocked.
1. Photocoupler behind the sheath
wire.
fluid syringe assembly has failure.
DF50CRP

2. Poor connection of sheath fluid
syringe motor wire.
32

motor if it doesn’t move. Self-test > Syringe
and Sampling Mechanism > Sheath Fluid
Syringe.

4. Sheath fluid syringe moves with B. Check the O-ring of syringe, replace it if it
too large resistance. badly worn.

DF50CRP↑ DH56/UN73/DH76/D5CRP/D7CRP ↓

DH56,
1. Photocoupler behind the sheath then we can check the status of it in
UN73/DH76,
fluid syringe assembly has failure. software, Status > Sensor, if it displays Not
D5CRP/D7CRP
Blocked.
33

wire.

2. Poor connection of sheath fluid multi-meter, or broken.
syringe motor wire.

Sheath Fluid Syringe.


4. Sheath fluid syringe moves with

too large resistance.
34

badly worn.


35
0x23014200-Sample syringe action overtime
Use Background
When analyzer gives a false alarm - Sample syringe action overtime.
Mechanism: Failed to complete the action within the time specified by fluidics.
Declaration
Reference Standard
DH21,
DH31/DH33/DH
1. Sample syringe moves with too B. Check the O-ring of syringe, replace it if it
36/DH36VET,
large resistance. got worn.
DF50/DF51/DF5
2/DF50VET
C. Replace the syringe assembly or syringe

assembly without motor.
DH21,DH31/DH33/DH36/DH36VET,DF50/DF51/DF52/DF50VET↑ DH36X↓
1. Sample syringe moves with too A. Apply fresh lubricating oil after cleaning
DH36X
large resistance. the sliding rail and screw rode.
36

got worn.

DH36X↑ DF50CRP↓

1. Sample syringe moves with too

DF50CRP
large resistance.

got worn.

DF50CRP↑ DH56/UN73/DH76,D5CRP/D7CRP↓
DH56/UN73/DH 1. Sample syringe moves with too A. Apply fresh lubricating oil after cleaning
37
76, large resistance. the sliding rail and screw rode.

D5CRP/D7CRP

damaged.

DH26/DH31/DH33/DH36/DH36VET,
DH36X,
O-ring for 100ul
DF50CRP, /
sampling syringe
DH56/UN73/DH76,
D5CRP/D7CRP
O-ring for 250ul
DH56/UN73/DH76, /
sampling syringe
D5CRP/D7CRP
DH26/DH31/DH33/DH36/DH36VET, O-ring for Diluent

/
DF50/DF51/DF52/DF50VET Syringe 1
38
DH26/DH31/DH33/DH36/DH36VET, O-ring for Diluent

/
DF50/DF51/DF52/DF50VET Syringe 2
O-ring for Lyse
DH36X, /
Syringe 1
O-ring for Lyse
DH36X, /
Syringe 2
39
0x23034200-LYSE syringe action overtime
Use Background
When analyzer gives a false alarm - LYSE syringe action overtime.
Declaration
Reference Standard
DH36X,
DF50CRP,
DH56, 1. Lyse syringe moves with too large
UN73/DH76, resistance.
D5CRP/D7CRP
damaged.

motor.

All models above O-ring for Lyse Syringe /
40
0x23044200-Diluent syringe action overtime
Use Background
When analyzer gives a false alarm - Diluent syringe action overtime.
Declaration
Reference Standard
DH36X,
DH56/UN73/DH 1. Diluent syringe moves with too
76, large resistance.
D5CRP/D7CRP
damaged.


All models above O-ring for Diluent Syringe /
41
0x23054200-SH syringe action overtime
Use Background
When analyzer gives a false alarm - SH syringe action overtime.
Declaration
Reference Standard
DF50CRP,
DH56/UN73/DH 1. Sheath fluid syringe moves with
76, too large resistance.
D5CRP/D7CRP
badly worn.


All models above O-ring for Diluent Syringe /
42
Motor Problem
43
0x230741C0-Horizontal motor failed to leave initial position
Use Background
When analyzer gives a false alarm: Horizontal motor failed to leave initial position.
Mechanism: The horizontal motor initial position optocoupler always detects that the optocoupler is
blocked.
Declaration
Reference Standard
Apply some lubricant and move it back

and forth a few times.
1.Horizontal motor has too large

Resistance so it fails to leave the initial
position in the optocoupler area.
DH26
Please press Service<Sensor to test if this
sensor working or not by a paper card, if
there is no response, please
1. Change the sensor
2. Change the sensor cable
2.Horizontal motor initial position
optocoupler malfunctions.
44
1. Reconnect the motor cable.

2. Change the motor cable.
3. Change the motor
3.Horizontal motor cable has poor

contact/Horizontal motor is damaged.
DH26↑ DH31/DH33/DH36/DH36VET↓



1.Change the sensor
DH31/DH33/D
2.Change the sensor cable
H36/DH36VET 2.Horizontal motor initial position
45
1.Reconnect the motor cable.

2.Change the motor cable.
3.Change the motor.

DH31/DH33/DH36/DH36VET↑ DH36X↓


DH36X sensor working or not by a paper card, if

46

3. Change the motor.

DH36X↑ DF50/DF51/DF52/DF50VET↓


DF50/DF51/DF sensor working or not by a paper card, if
52/DF50VET there is no response, please
1.Change the sensor
47

3.Change the motor.

DF50/DF51/DF52/DF50VET↑ DF50CRP↓


DF50CRP
1.Change the sensor

48


DF50CRP↑ DH73/DH76↓


DH73/DH76
1.Change the sensor

49

3.Change the motor.

DH73/DH76↑ D5-CRP↓


D5-CRP
1.Change the sensor

50

3.Change the motor.

D5-CRP↑ D7-CRP↓


D7-CRP
1.Change the sensor

51

3.Change the motor.

Part Name P/N Picture
Horizontal Sampling
68.02.0026A
Motor
DH26 Sensor（Vertical） 23.99.0007C
Sampling Motor
37.02.0145A
Connection Cable
Horizontal Sampling
DH31/DH33/DH36/DH36VET 68.02.0026A
Motor
52
Sampling optocoupler
37.02.0036B
connection cable
Horizontal & Vertical Motor

37.02.0035A
Connection Cable
Horizontal Sampling
68.02.0026A
Motor
37.02.0036B
connection cable

37.02.0035A
Connection Cable
Horizontal Sampling
DF50CRP 68.02.0026A
Motor
53
Horizontal &vertical
37.02.0035A
motor connection cable
37.02.0036B
connection cable
Horizontal Sampling
68.02.0026A
Motor
Sampling motor
37.01.0042A
DH73/DH76 connection cable
Sampling Optocoupler
37.02.0142A
interchange cable
37.02.0051A
connection cable1
54
37.02.0052A
connection cable2
Horizontal Sampling
68.02.0026A
Motor
DH36X/D5-CRP/D7-CRP
55
0x230741D0-Horizontal motor failed to return to initial position
Use Background
When analyzer gives a false alarm: Horizontal motor failed to return to initial position.
Mechanism: The horizontal motor initial position optocoupler is always in the unblocked status.
Declaration
Reference Standard


Resistance so it fails to return the initial

DH26 there is no response, please

56

6. Change the motor




1.Change the sensor
DH31/DH33/D
H36/DH36VET

57

3.Change the motor.



DH36X

58




1.Change the sensor
DF50/DF51/DF 2.Change the sensor cable
52/DF50VET

59

3.Change the motor.



1.Change the sensor
DF50CRP

60




1.Change the sensor
DH73/DH76

61

3.Change the motor.



1.Change the sensor
D5-CRP


3.Change the motor.
62
D5-CRP↑ D7-CRP↓


1.Change the sensor

D7-CRP

3.Change the motor.
63

Horizontal Sampling
68.02.0026A
Motor
Sampling Motor
37.02.0145A
Connection Cable
Horizontal Sampling
68.02.0026A
Motor
DH31/DH33/DH36/DH36VET
37.02.0036B
connection cable

37.02.0035A
Connection Cable
64
Horizontal Sampling
68.02.0026A
Motor
37.02.0036B
connection cable

37.02.0035A
Connection Cable
Horizontal Sampling
68.02.0026A
Motor
DF50CRP
37.02.0035A
37.02.0036B
connection cable
65
Horizontal Sampling
68.02.0026A
Motor
Sampling motor
37.01.0042A
connection cable
DH73/DH76
37.02.0142A
interchange cable
37.02.0051A
connection cable1
37.02.0052A
connection cable2
Horizontal Sampling
68.02.0026A
Motor
DH36X/D5-CRP/D7-CRP
66
0x230741F1-Horizontal motor failed to move to initial position
Use Background
When analyzer gives a false alarm: Horizontal motor failed to move to initial position.
Mechanism: The horizontal motor initial position optocoupler is always in the unblocked status.
Declaration
Reference Standard


Resistance so it fails to move to the initial


67

9. Change the motor




1.Change the sensor
DH31/DH33/D
H36/DH36VET

68

3.Change the motor.



DH36X

69




1.Change the sensor
DF50/DF51/DF 2.Change the sensor cable
52/DF50VET

70

3.Change the motor.



1.Change the sensor
DF50CRP

71




1.Change the sensor
DH73/DH76

72

3.Change the motor.



1.Change the sensor
D5-CRP


3.Change the motor.
73
D5-CRP↑ D7-CRP↓


1.Change the sensor

D7-CRP

3.Change the motor.
74

Horizontal Sampling
68.02.0026A
Motor
Sampling Motor
37.02.0145A
Connection Cable
Horizontal Sampling
68.02.0026A
Motor
37.02.0036B
connection cable

37.02.0035A
Connection Cable
75
Horizontal Sampling
68.02.0026A
Motor
37.02.0036B
connection cable

37.02.0035A
Connection Cable
Horizontal Sampling
68.02.0026A
Motor
DF50CRP
37.02.0035A
37.02.0036B
connection cable
76
Horizontal Sampling
68.02.0026A
Motor
Sampling motor
37.01.0042A
connection cable
DH73/DH76
37.02.0142A
interchange cable
37.02.0051A
connection cable1
37.02.0052A
connection cable2
Horizontal Sampling
68.02.0026A
Motor
DH36X/D5-CRP/D7-CRP
77
0x230841C0-Vertical motor failed to leave initial position
Use Background
When analyzer gives a false alarm: Vertical motor failed to leave initial position.
Mechanism: The vertical motor initial position optocoupler always detects that the optocoupler is
blocked.
Declaration
Reference Standard

1.Vertical motor has too large

DH26

2.Vertical motor initial position 8. Change the sensor cable
78

12. Change the motor
3.Vertical motor cable has poor

contact/Vertical motor is damaged.



2.Vertical motor initial position
DH31/DH33/D 1.Change the sensor
H36/DH36VET 2.Change the sensor cable
79

3.Change the motor.



DH36X

80



DF50/DF51/DF
52/DF50VET

1.Change the sensor
81

3.Change the motor.



DF50CRP

82
1.Change the sensor




DH73/DH76

1.Change the sensor
83

3.Change the motor.


D5-CRP position in the optocoupler area.
2.Vertical motor initial position Please press Service<Sensor to test if this

optocoupler malfunctions. sensor working or not by a paper card, if
84

1.Change the sensor

3.Change the motor.

D5-CRP↑ D7-CRP↓

D7-CRP

1.Change the sensor
85

3.Change the motor.


Vertical Sampling
DH26 68.02.0027A
Motor
86
Sampling Motor
37.02.0145A
Connection Cable
Vertical Sampling
68.02.0027A
Motor
37.02.0036B
connection cable

37.02.0035A
Connection Cable
Vertical Sampling
68.02.0027A
Motor
87
37.02.0036B
connection cable

37.02.0035A
Connection Cable
Vertical Sampling
68.02.0027A
Motor
DF50CRP
37.02.0035A
37.02.0036B
connection cable
Vertical Sampling
68.02.0027A
Motor
DH73/DH76
88
Sampling motor
37.01.0042A
connection cable
37.02.0142A
interchange cable
37.02.0051A
connection cable1
37.02.0052A
connection cable2
Vertical Sampling
68.02.0027A
Motor
DH36X/D5-CRP/D7-CRP
89
0x230841D0-Vertical motor failed to return to initial position
Use Background
When analyzer gives a false alarm: Vertical motor failed to return to initial position.
Mechanism: The vertical motor initial position optocoupler is always in the unblocked status.
Declaration
Reference Standard




90






91

3.Change the motor.




DH36X 10. Change the sensor cable

92




DF50/DF51/DF 1.Change the sensor
52/DF50VET 2.Change the sensor cable

93

3.Change the motor.



DF50CRP

1.Change the sensor
94




DH73/DH76
1.Change the sensor

95

3.Change the motor.


D5-CRP

1.Change the sensor
96

3.Change the motor.

D5-CRP↑ D7-CRP↓


D7-CRP there is no response, please
1.Change the sensor

97

3.Change the motor.


Vertical Sampling
68.02.0027A
Motor
Sampling Motor
37.02.0145A
Connection Cable
98
Vertical Sampling
68.02.0027A
Motor
37.02.0036B
connection cable

37.02.0035A
Connection Cable
Vertical Sampling
68.02.0027A
Motor
37.02.0036B
connection cable

37.02.0035A
Connection Cable
99
Vertical Sampling
68.02.0027A
Motor
DF50CRP
37.02.0035A
37.02.0036B
connection cable
Vertical Sampling
68.02.0027A
Motor
DH73/DH76
Sampling motor
37.01.0042A
connection cable
37.02.0142A
interchange cable
100
37.02.0051A
connection cable1
37.02.0052A
connection cable2
Vertical Sampling
68.02.0027A
Motor
DH36X/D5-CRP/D7-CRP
101
0x230841F1-Vertical motor failed to move to initial position
Use Background
When analyzer gives a false alarm: Horizontal motor failed to move to initial position.
Mechanism: The Vertical motor initial position optocoupler is always in the unblocked status.
Declaration
Reference Standard




102






103

3.Change the motor.




DH36X 12. Change the sensor cable

104




DF50/DF51/DF 1.Change the sensor
52/DF50VET 2.Change the sensor cable

105

3.Change the motor.



DF50CRP

1.Change the sensor
106




DH73/DH76
1.Change the sensor

107

3.Change the motor.


D5-CRP

1.Change the sensor
108

3.Change the motor.

D5-CRP↑ D7-CRP↓


D7-CRP there is no response, please
1.Change the sensor

109

3.Change the motor.


Vertical Sampling
68.02.0027A
Motor
Sampling Motor
37.02.0145A
Connection Cable
110
Vertical Sampling
68.02.0027A
Motor
37.02.0036B
connection cable

37.02.0035A
Connection Cable
Vertical Sampling
68.02.0027A
Motor
37.02.0036B
connection cable

37.02.0035A
Connection Cable
111
Vertical Sampling
68.02.0027A
Motor
DF50CRP
37.02.0035A
37.02.0036B
connection cable
Vertical Sampling
68.02.0027A
Motor
DH73/DH76
Sampling motor
37.01.0042A
connection cable
37.02.0142A
interchange cable
112
37.02.0051A
connection cable1
37.02.0052A
connection cable2
Vertical Sampling
68.02.0027A
Motor
DH36X/D5-CRP/D7-CRP
113
0x23074190-Horizontal motor photocoupler abnormal
Use Background
When analyzer gives a false alarm: Horizontal motor photocoupler abnormal.
Mechanism: Photocoupler error occurred in the initial position, WBC bath, DIFF bath, RBC bath,
open-sampling position, or auto-sampling position of the horizontal motor.
Declaration
Reference Standard


Resistance
DH26
114


Resistance

1.Change the sensor
DH31/DH33/D
H36/DH36VET

1.Horizontal motor has too large Apply some lubricant and move it back
DH36X
Resistance and forth a few times.
115



Resistance
DF50/DF51/DF
52/DF50VET

1.Change the sensor
116

Resistance

1.Change the sensor
DF50CRP

117


Resistance

1.Change the sensor
DH73/DH76 2.Change the sensor cable


D5-CRP Resistance
2.Horizontal motor initial position Please press Service<Sensor to test if this

118
optocoupler malfunctions. sensor working or not by a paper card, if

1.Change the sensor
D5-CRP↑ D7-CRP↓

Resistance

D7-CRP
1.Change the sensor

119

37.02.0036B
connection cable
DF50CRP
37.02.0036B
connection cable
120
37.02.0142A
interchange cable
DH73/DH76
37.02.0051A
connection cable1
37.02.0052A
connection cable2
DH36X/D5-CRP/D7-CRP Sensor（Vertical） 23.99.0007C
121
0x23074200-Horizontal motor action overtime
Use Background
When analyzer gives a false alarm: Horizontal motor action overtime.
Declaration
Reference Standard


Resistance
DH26
2.Action loses steps caused by mechanical

ageing of the horizontal assembly.
DH31/DH33/D 1.Horizontal motor has too large

H36/DH36VET Resistance
122


Resistance
DH36X


Resistance
DF50/DF51/DF
52/DF50VET

123


Resistance
DF50CRP


Resistance
DH73/DH76

1.Horizontal motor has too large Apply some lubricant and move it back
D5-CRP
Resistance and forth a few times.
124

D5-CRP↑ D7-CRP↓

Resistance
D7-CRP

125

Horizontal Sampling
68.02.0026A
Motor
Sampling Motor
37.02.0145A
Connection Cable
Horizontal Sampling
68.02.0026A
Motor
37.02.0036B
connection cable

37.02.0035A
Connection Cable
Horizontal Sampling
DF50/DF51/DF52/DF50VET 68.02.0026A
Motor
126
37.02.0036B
connection cable

37.02.0035A
Connection Cable
Horizontal Sampling
68.02.0026A
Motor
DF50CRP
37.02.0035A
37.02.0036B
connection cable
Horizontal Sampling
68.02.0026A
DH73/DH76 Motor
127
Sampling motor
37.01.0042A
connection cable
37.02.0142A
interchange cable
37.02.0051A
connection cable1
37.02.0052A
connection cable2
Horizontal Sampling
68.02.0026A
Motor
DH36X/D5-CRP/D7-CRP
128
0x23084190-Vertical motor photocoupler abnormal
Use Background
When analyzer gives a false alarm: Vertical motor photocoupler abnormal.
Mechanism: Photocoupler error occurred in the initial position or aspirate position of the vertical
motor.
Declaration
Reference Standard


Resistance


129


Resistance




DH36X
Resistance
130



Resistance
DF50/DF51/DF Please press Service<Sensor to test if this

52/DF50VET sensor working or not by a paper card, if
1.Change the sensor
131


Resistance

DF50CRP 1.Change the sensor

132


Resistance

1.Change the sensor
DH73/DH76


D5-CRP
Resistance
133

1.Change the sensor

D5-CRP↑ D7-CRP↓

Resistance

D7-CRP
1.Change the sensor

134

DH26
Sampling Motor
37.02.0145A
Connection Cable
37.02.0036B
connection cable
DF50/DF51/DF52/DF50VET Sensor（Vertical） 23.99.0007C
135
37.02.0036B
connection cable
DF50CRP
37.02.0036B
connection cable
37.02.0142A
interchange cable
DH73/DH76
37.02.0051A
connection cable1
37.02.0052A
connection cable2
DH36X/D5-CRP/D7-CRP Sensor（Vertical） 23.99.0007C
136
0x23084200-Vertical motor action overtime
Use Background
When analyzer gives a false alarm: Vertical motor action overtime.
Declaration
Reference Standard

Resistance
DH26
Please change the whole Vertical
assembly.

ageing of the Vertical assembly.


Resistance
137

assembly.
DH31/DH33/D
H36/DH36VET 2.Action loses steps caused by mechanical


Resistance
DH36X

assembly.

DF50/DF51/DF 1.Vertical motor has too large Apply some lubricant and move it back
52/DF50VET Resistance and forth a few times.
138

assembly.



Resistance
DF50CRP

assembly.

139

and forth a few times

Resistance
DH73/DH76
assembly.

and forth a few times

Resistance
D5-CRP
assembly.

D5-CRP↑ D7-CRP↓
1.Vertical motor has too large Apply some lubricant and move it back
D7-CRP
Resistance and forth a few times
140

assembly.


Vertical Sampling
68.02.0027A
Motor
DH26
141
Sampling Motor
37.02.0145A
Connection Cable
Vertical Sampling
68.02.0027A
Motor
37.02.0036B
connection cable

37.02.0035A
Connection Cable
Vertical Sampling
68.02.0027A
Motor
DF50/DF51/DF52/DF50VET Sensor（Vertical） 23.99.0007C
37.02.0036B
connection cable
142

37.02.0035A
Connection Cable
Vertical Sampling
68.02.0027A
Motor
DF50CRP
37.02.0035A
37.02.0036B
connection cable
Vertical Sampling
68.02.0027A
Motor
DH73/DH76
Sampling motor
37.01.0042A
connection cable
143
37.02.0142A
interchange cable
37.02.0051A
connection cable1
37.02.0052A
connection cable2
Vertical Sampling
68.02.0027A
Motor
DH36X/D5-CRP/D7-CRP
144
Aperture Problem
145
0xB1000505-WBC aperture voltage abnormal
Use Background
When analyzer gives a false alarm - WBC aperture voltage abnormal.
Mechanism: The WBC aperture voltage is out of the allowable range [1.45, 2.05] V, which can be
checked in Self-test > Other self-test > WBC aperture voltage.
Declaration
Reference Standard
Check if there’s any diluent in RBC chamber.
A. If there is no, then check the diluent box,
the syringe, the valve connected to syringe.
B. If there is, then do a blank test, confirm
whether the problem is no diluent dispense
into WBC chamber or WBC chamber leakage.
Replace LV6, isolation chamber, LV10
respectively to confirm.
1. There’s no diluent in the WBC

DH26/DH31/D
chamber or unstable liquid level.
H33/DH36/DH
36VET
2. Some bubbles go through WBC Replace LV1, LV7, the tube connected, and
aperture or nearby. the connector respectively to confirm.
146
Replace another box diluent.
3. Diluent get contaminated or

expired.
Replace the WBC aperture or chamber.
4. The WBC aperture has failure.
Replace the WBC chamber.
5. The electrode of WBC chamber has

failure.
Wear an anti-static wrist and replace the

6. The main board has failure.
main board, keep the software of the
147
machine (host) the same as IPU(OPERATOR

SOFTWARE), otherwise it will not work.
DH26/DH31/DH33/DH36/DH36VET↑ DH36X↓
Check whether there is any diluent in RBC
chamber.
B. If there is, then do a blank test, confirm
whether the problem is no diluent dispense
into WBC chamber or WBC chamber leakage.
Replace LV6, isolation chamber, LV5, LV15,
1. There’s no diluent in the WBC LV16 respectively to confirm.
DH36X Replace LV11, LV17, the tube connected, and

the connector respectively to confirm.
2. Some bubbles go through WBC

aperture or nearby.
3. Diluent get contaminated or Replace another box diluent.
148
expired.

failure.

DH36X↑ DH56/UN73/DH76/D5CRP/D7CRP↓
Check if there’s any diluent in RBC chamber,

DH56/UN73/D B. If there is, then do a blank test, confirm
1. There’s no diluent in the WBC
H76, the problem is no diluent dispense into WBC
D5CRP/D7CRP chamber or WBC chamber leakage. Replace
LV8, isolation chamber, LV15, LV21(no need
to check for DH56/D5CRP), LV25 respectively
to locate it.
149
Replace LV5, LV23, LV27, the tube connected,

and the connectors respectively to confirm it.
2. Some bubbles go through WBC

aperture or nearby.
150
expired.

failure.

Three-way valve (L) - SMC 23.99.0002A
All models above
Two-way valve (L) - SMC 23.99.0001A
151
Three-way valve (S) - SMC 23.99.0004A
Two-way valve (S) - SMC 23.99.0003A
WBC aperture 24.11.0001A
T420-1 Connector 53.05.0003A
DH26/ Isolation Chamber with

DH31/DH33/DH36/ Strainer（Upper port 68.02.0022A
DH36VET blocked）
DH31/DH33/DH36/
Mainboard 22.01.0023A
DH36VET
DH36X Mainboard 22.01.0199A
DH31/DH33/DH36/
DH36VET, WBC bath assembly(with Ruby) 20.01.0143A
DH36X
152
DH26
WBC bath assembly(with Ruby) 20.01.0459A
DH36X,
Isolation Chamber with
DH56/UN73/DH76, 60.01.0012C
Strainer
D5CRP/D7CRP
Mainboard 22.01.0001C
DH56/UN73/DH76,
WBC bath assembly(with Ruby) 20.01.0007A
D5CRP/D7CRP
Y230-1 Connector 53.05.0011A
153
0xB1000506-RBC aperture voltage abnormal
Use Background
When analyzer gives a false alarm - RBC aperture voltage abnormal.
Mechanism: The RBC aperture voltage is out of the allowable range [1.65, 2.25] V, which can be
checked in Self-test > Other self-test > RBC aperture voltage.
Declaration
Reference Standard
Check the diluent box, the syringe, the valve

connected to syringe. Replace LV2, LV5, LV6,
isolation chamber, LV11 respectively to
locate it.
1. There’s no diluent in the RBC

DH26/DH31/DH
33/DH36/DH36
VET
Check the tube, connectors and valves

2. Some bubbles go through RBC connected to RBC aperture. Replace LV1, LV7,
aperture or nearby. the tube connected, and the connectors
respectively to locate it.
154

expired.
Replace the RBC aperture or chamber.
4. The RBC aperture has failure.
Replace the RBC chamber.
5. The electrode of RBC chamber has

failure.

155

connected to syringe. Replace LV7, LV15,
LV16, isolation chamber, LV12, LV4
respectively to locate it.

DH36X

2. Some bubbles go through RBC connected to RBC aperture. Replace LV1,
aperture or nearby. LV17, the tube connected, and the
connectors respectively to locate it.
156

expired.

failure.
157


connected to syringe. Replace LV1, LV5, LV7,
isolation chamber, LV13 to locate it.

DF50/DF51/DF5
2/DF50VET Check the tube, connectors and valves
connected to RBC aperture. Replace LV9,
LV18, the tube connected, and the
2. Some bubbles go through RBC

aperture or nearby.
158
expired.

failure.


isolation chamber to locate it.

DF50CRP
159

connected to RBC aperture. Replace LV14,
LV23, the tube connected, and the
2. Some bubbles go through RBC

aperture or nearby.

expired.
5. The electrode of RBC chamber has Replace the RBC chamber.
160
failure.

DF50CRP ↑ DH56/UN73/DH76/D5CRP/D7CRP↓

isolation chamber, LV4, LV7, LV8 to locate it.

DH56/UN73/DH
76,
D5CRP/D7CRP
Replace LV6, LV24, LV28, the tube connected,

2. Some bubbles go through WBC and the connectors respectively to locate it.
161
aperture or nearby.

expired.

failure.
Replace the main board, and keep the

software of the machine (host) the same
with IPU(OPERATOR SOFTWARE), otherwise
it will not work.
162

All models above
RBC aperture 24.11.0002A
T420-1 Connector 53.05.0003A
DH26/DH31/DH33/DH36/DH Isolation Chamber with

36VET, Strainer（Upper port 68.02.0022A
DF50/DF51/DF52/DF50VET blocked）
163
DH36X, RBC bath assembly(with
20.01.0144A
DF50/DF51/DF52/DF50VET, Ruby)
DF50CRP
DH36X Main Board 22.01.0199A
RBC bath assembly(with

20.01.0460A
Ruby)
DH26
Main Board 22.01.0072A
DH36X,
DF50CRP, Isolation Chamber with
60.01.0012C
DH56/UN73/DH76, Strainer
D5CRP/D7CRP
DH31/DH33/DH36/DH36VET Mainboard 22.01.0023A
DF50CRP
DH56/UN73/DH76,
D5CRP/D7CRP
164
RBC bath assembly(with

20.01.0008A
Ruby)
Y230-1 Connector 53.05.0011A
165
0xB1000507-HGB background voltage abnormal
Use Background
When analyzer gives a false alarm - HGB background voltage abnormal.
Mechanism: The HGB background voltage is not in the allowable range [4.2~4.8]V.
Declaration
Reference Standard
Go to Gain Settings to set the HGB blank voltage
to 4.5±0.1V.
1. HGB blank voltage jump and

goes out of range.
DH26/DH31/D
H33/DH36/DH
36VET Check if there’s any diluent in RBC chamber.
A. If there is no, then check the diluent box, the
syringe, the valve connected to syringe.
B. If there is, then do a blank test, confirm the
2. There is no diluent or a little
problem is no diluent dispense into WBC chamber
leakage or overfill in WBC
or WBC chamber leakage. Replace LV6, isolation
chamber.
chamber, LV10 respectively to locate it.
Don’t forget to clean the outer-wall of WBC
chamber and HGB unit by non-dust cloth after fix
the overfill problem.
166
3. The HGB unit has failure, LED

Replace the HGB unit only.
light is off.
A. Do a cleanser soak for WBC chamber, clean the
aperture manually;
B. Clean the inner and outer-wall of WBC chamber
and HGB unit with Non-dust cloth;
C. Replace the WBC chamber.
4. The HGB unit or WBC chamber

get dirty.
Wear an anti-static wrist and replace the main

board, keep the software of the machine (host)
the same as IPU(OPERATOR SOFTWARE),
otherwise it will not work.

DH36X 1. HGB blank voltage jump and
to 4.5±0.1V.
167
goes out of range.

or WBC chamber leakage. Replace LV5, LV6,
isolation chamber, LV12, LV15, LV16 respectively
to locate it.
chamber.
3. The HGB unit has failure, light

emitter is off.
aperture manually;
get dirty.
168

to 4.5±0.1V.

goes out of range.
DF50/DF51/DF
52/DF50VET Check if there’s any diluent in RBC chamber.
or WBC chamber leakage. Replace LV7, LV14,
chamber.
isolation chamber, LV19 respectively to locate it.
169
3. HGB unit get damaged and no

Replace the HGB unit.
LED light at all.
A. Do a cleanser soak for WBC chamber;

get dirty.

5. The main board damaged.
DF50CRP 1. HGB blank voltage jump and
to 4.5±0.1V. Setup > Gain settings.
170
goes out of range.

or WBC chamber leakage. Replace LV12, isolation
chamber, LV22 and LV16 respectively to locate it.
chamber and HGB unit by non-dust cloth after
fixing the overfill problem.

chamber.

light is off.
171

aperture manually;

get dirty.

DF50CRP↑ DH56/UN73/DH76/D5CRP/D7CRP↓
to 4.5±0.1V.

goes out of range
DH56/UN73/D
H76, Check if there’s any diluent in RBC chamber,
D5CRP/D7CRP A. If there is no, then check the diluent box, the
2. There is no diluent or a little problem is no diluent dispense into WBC chamber
leakage or overfill in WBC or WBC chamber leakage. Replace LV8, isolation
chamber. chamber, LV15, LV21(DH56&D5CRP don’t have),
LV25 respectively to locate it.
172

light is off.
aperture manually;

get dirty.

173

All models above
HGB unit 20.01.1209A
WBC Bath Assembly(with

DH26 20.01.0459A
Ruby)
Main Board 22.01.0072A
DH31/DH33/DH36/DH36VE,
DH36X,
DH56/UN73/DH76,
D5CRP/D7CRP
174
DH36X,
DF50CRP, 60.01.0012C
Strainer
DH56/UN73/DH76,
D5CRP/D7CRP

DH26/DH31/DH33/DH36/DH Strainer（Upper port 68.02.0022A
36VET blocked）
WBC bath assembly(with

20.01.0143A
Ruby)
DF50/DF51/DF52/DF50VET, WBC Bath Assembly(with

20.01.0121A
DF50CRP Ruby)
DH56/UN73/DH76, WBC bath assembly(with

20.01.0007A
D5CRP/D7CRP Ruby)
175
176
Clog Problem
177
0x63026220-Flow cell clog
Use Background
When “Flow cell Clog” is prompted in the area of problem on the analyzer interface and the RBC
counting result of the analyzer is abnormal of the repeatability analyzers are not satisfied.
During the counting, flow cell is clog, which slows down the fluid from passing through cell flow,
increases the sheath pressure sensor voltage, and triggers the clogging alarm.
Declaration
Reference Standard
Module Possibility Solution
DH36 N/A N/A
We could flash the flow cell manually.
(Power off the analyzer, then aspirate the diluent out)
We could get these videos of how to do maintenance for
analyzer in our FTP account, as following:
Website: http://159.138.130.90/
User name: S-user03
Password: PVns6bPL
The blood clot or
some big particle
block the flow cell
For
DF50/
DF51/
DF52/
DF50VET
a. Check the process as shown below, and replace LV11
b. Check the connector (T9\T10\J13) and replace it
Hydraulic system
analysis
178
Replace the shealth pressure sensor, then to check if the results

are normal (as following)
The sheath
For DF50/ pressure sensor
DF52 damaged and give
the false alarm

Website: http://159.138.130.90/
User name: S-user03
Password: PVns6bPL
The blood clot or

some big particle
block the flow cell
For
DF50CRP
c. Check the process as shown below, and replace LV20

d. Check the connector (T70/T29/J13) and replace it
Hydraulic system
analysis
179

The sheath
For pressure sensor
DF50CRP damaged and give
the false alarm

Website: http://159.138.130.90/
User name: S-user03
Password: PVns6bPL
The blood clot or
some big particle
block the flow cell
For
DH56/
D5-CRP
DH76/
D7-CRP a. Check the process as shown below, and replace LV18
b. Check the connector (T70\T29\J2) and replace it
Hydraulic system
analysis
180

For
DH56/ The sensor
D5-CRP damaged and give
DH76/ the false alarm
D7-CRP

Sheath flow pressure

23.99.0019A
sensor
All
2-way valve (L) – (SMC) 20.01.1197A
181
0x63026221-DIFF probe clog
Use Background
When “DIFF probe Clog” is prompted in the area of problem on the analyzer interface and the RBC
During the counting, flow cell is clog, which slows down the fluid from passing through cell flow,
increases the sheath pressure sensor voltage, and triggers the clogging alarm.
Declaration
Reference Standard
DH36 N/A N/A
Website: http://159.138.130.90/
User name: S-user03
Password: PVns6bPL
The blood clot or
some big particle
block the flow cell
For DF50/
DF52
e. Check the process as shown below, and replace LV11

f. Check the connector (T9\T10\J13) and replace it
Hydraulic system
analysis
182

The sheath
For DF50/ pressure sensor
DF52 damaged and give
the false alarm

Website: http://159.138.130.90/
User name: S-user03
Password: PVns6bPL
The blood clot or

some big particle
block the flow cell
For
DF50CRP
g. Check the process as shown below, and replace LV20

h. Check the connector (T70/T29/J13) and replace it
Hydraulic system
analysis
183

The shealth
For pressure sensor
DF50CRP damaged and give
the false alarm

Website: http://159.138.130.90/
User name: S-user03
Password: PVns6bPL
The blood clot or
some big particle
block the flow cell
For
DH76/
D7-CRP
c. Check the process as shown below, and replace LV18

d. Check the connector (T70\T29\J2) and replace it
Hydraulic system
analysis
184

For
The sensor
DH76/
damaged and give
D7-CRP
the false alarm

Sheath flow pressure

23.99.0019A
sensor
All
2-way valve (L) – (SMC) 20.01.1197A
185
0xb2004001-background abnormal
Use Background
When analyzer gives a false alarm –background abnormal, and we can’t remove it.
The background counting result of each parameter upon starup is not within the specified range
Declaration
Reference Standard
1.The reagents are expired Replace the reagents, prime more times to check if it
or contaminated back to normal
A. Clean the chambers manually, especially the

aperture(Refer to SOP for specific steps)
All modules
2.The hydraulics system
B. Perform cleanser soak the chamber manually. (If
dirty
the problem is still existed, we could replace a new
chamber)
186
Check if there’s bubbles inside the tube of syringe,

replace the O-ring of the syringe or the syringe body
assembly.
3.There are bubbles
generated by the syringe
All modules
A. Check if the shielding cover loose and fix it

4.External interference
B.Move to another room if there’s big power
machine nearby, or big noisy

According to modules,
All modules Please purchase a set of / /
service kit
187
0xB2004110-WBC Clog
Use Background
When “WBC Clog” is prompted in the area of problem on the analyzer interface and the WBC
Principle of problem: During the counting some or all of the apertures are clogged, which slows
down the fluid from passing through the apertures, increases the aperture voltage, and triggers
the clogging alarm.
Declaration
25/3/2021 , V1.0, For reference only.
Reference Standard
modules Possible cause Solution
Check if the tubing as shown below is loose or replace the
corresponding tubing, valves (LV1, LV7, LV8, LV9 ) and pump1.
1.The tubing is
damaged or
loose
For
DH36/ A. Go to service > clean > click the WBC chamber button in the
DH31/ analyzer software interface
DH33/
DH36-VET
2. Aperture
clogging
188
B. Go to the service > Maintenance > click the flush Apertures and
then the zap Aperture button.
a. Go to the service > Maintenance > click the

Empty WBC Chamber button
For
DH36/
2.Aperture
DH31/
clogging
DH33/
DH36-VET
C. After front steps b. Take a syringe with diluted cleaner, then

are finished, if connect it at back of counting chamber,
clogging persists, then pull slowly for 3 times. If the issue is
we need to back still existed, we could repalce new
flash WBC chamber.
counting chamber Tips: Do not too fast, or the tubes would be
disconnected
189
Observe if the chamber mixing is normal. If any problem occurs,

please check the corresponding tubing and components
(LV10/LV8/LV9/pump1), perform the solution for “Aperture
clogging”.
For
DH36/
3. Failed to mix
DH31/
evenly
DH33/
DH36-VET

corresponding tubing, valves (LV11, LV17, LV18) and pump1.
1.The tubing is
damaged or
loose
For DH36X
A． Go to service > clean > click the WBC chamber button in the
analyzer software interface
2. Aperture
clogging
190
B． Go to the service > Maintenance > click the zap Aperture

button.
a. Go to the service > Maintenance > click

the Empty WBC Chamber button
2. Aperture
For DH36X
clogging
C. After front steps

b. Take a syringe with diluted cleaner, then
are finished, if
connect it at back of counting chamber,
clogging persists, we
then pull slowly for 3 times. If the issue
need to back flash
is still existed, we could repalce new
WBC counting
chamber.
chamber
Tips: Do not too fast, or the tubes would
be disconnected
191

please check the corresponding tubing and components (LV6/ air
pump2), perform the solution for “Aperture clogging”.
3. Failed to mix
evenly

For DH36x
(LV5/LV15/LV16/LV18/pump1), perform the solution for “Aperture
clogging”.
4. Failed to
drain
192
Check if the tubing as shown below is loose

or replace the corresponding tubing,
valves (LV27/LV29) and pump 2 .
A. For the process

of counting
1.The tubing is
damaged or
or replace the corresponding tubing, valves
loose
(LV5/LV23/LV29) and pump 2 .
For B. For the process

DH56/ of WBC chamber
D5-CRP cleaning
DH76/
D7-CRP

valves (LV17/LV27) and air pump 3.
1.The tubing is
C. For the process
damaged or
of back flashing
loose
193
A. Go to service > clean > click the WBC chamber button in the
software interface
2.Aperture
clogging
For a. Go to the service > Maintenance > click the

DH56/ Empty WBC Chamber button
D5-CRP C. After front steps
DH76/ are finished, if
D7-CRP clogging persists,
we need to back
flash RBC counting
chamber

push slowly then pull slowly for 3 times. If
the issue is still existed, weneed to
C. After front steps replace a new chamber.
are finished, if Tips: Do not too fast, or the tubes would be
2.Aperture clogging persists, disconnected
clogging we need to back
flash RBC counting
chamber
194

(LV16/pump1), perform the solution for “Aperture clogging”.
3.Failed to mix
evenly
For
DH56/
D5-CRP
DH76/
D7-CRP Observe if the chamber draining is normal. If any problem occurs,
(LV21/LV25/pump2 /pump3), perform the solution for “Aperture
clogging”.
4. Failed to
drain
195
Relative spare parts code

Parts Name P/N Picture
2-way valve（L）-
23.99.0001A
（SMC）
3-way valve（S）-
23.99.0004A
（SMC）
2-way valve（S）-
23.99.0003A
（SMC）
All modules
Vacuum Pump 23.99.0008A
WBC Bath
20.01.0143A
Assembly(with Ruby)
Isolation Chamber
68.02.0023A
(Upper port blocked)
196
0xB2004210-RBC Clog
Use Background
When “RBC Clog” is prompted in the area of problem on the analyzer interface and the RBC
Principle of problem: During the counting some or all of the apertures are clogged, which slows
down the fluid from passing through the apertures, increases the aperture voltage, and triggers
the clogging alarm.
Declaration
Reference Standard
modules Possible Solution
cause
corresponding tubing, valves (LV1, LV7, LV8, LV9) and pump 1 .
1. The
tubing is
damaged or
loose
For
DH36/
A. Go to service > clean > click the RBC chamber button in the
DH31/
DH33/
DH36-VET
2. Aperture
clogging
197
c. Go to the service > Maintenance > click

the Empty RBC Chamber button
For
DH36/
2. Aperture
DH31/
clogging
DH33/
DH36-VET

clogging persists, then pull slowly for 3 times.
we need to back Tips: Do not too fast, or the tubes would be
flash RBC counting disconnected
chamber
198

clogging”.
For
DH36/
3. Failed to
DH31/
mix evenly
DH33/
DH36-VET

1.The tubing
is damaged
or loose
For DH36X
2. Aperture
clogging
199
B. Go to the service > Maintenance > click the zap Aperture button

2. Aperture
For DH36X
clogging

are finished, if c. Take a syringe with diluted cleaner, then
clogging persists, connect it at back of counting chamber,
we need to back then pull slowly for 3 times. If the issue
flash RBC counting is still existed, we could repalce new
chamber chamber.
Tips: Do not too fast, or the tubes would be
disconnected
200
Observe if the chamber draining is normal. If any problem occurs,

please check the corresponding tubing and components (LV7/ air
pump 2 ), perform the solution for “Aperture clogging”.
3. Failed to
mix evenly

For DH36X
clogging”.
4. Failed to
drain evenly
201

corresponding tubing, valves(LV1/LV9/LV18/ LV15/LV16) and
pump1 .
1.The tubing
is damaged
or loose
For
DF50/
DF51/
DF52/
DF50VET
2.Aperture B. Go to the service > Maintenance > click the flush Apertures and
clogging then the zap Aperture button.
202


2. Aperture clogging persists, push slowly then pull slowly for 3 times.
clogging we need to back If the issue is still existed, weneed to
flash RBC counting replace a new chamber.
chamber Tips: Do not too fast, or the tubes would be
disconnected
For
DF50/
DF51/
DF52/
DF50VET

clogging”.
3.Failed to
mix evenly
203

1.The tubing
is damaged
or loose
For
DF50CRP
B. Go to the service > Maintenance > click the zap Aperture button.
2. Aperture
clogging
204


are finished, if c. Take a syringe with diluted cleaner, then
2. Aperture clogging persists, connect it at back of counting chamber,
clogging we need to back then pull slowly for 3 times. If the issue
flash RBC counting is still existed, we could repalce new
chamber chamber.
disconnected
For
DF50CRP

3. Failed to
mix evenly
205

(LV21/LV25/pump1), perform the solution for “Aperture clogging”.
For 4. Failed to
DF50CRP drain

valves (LV28/LV29) and pump 2
A. For the process

of counting
For
DH56/ 1.The tubing
or replace the corresponding tubing, valves
D5-CRP is damaged or
(LV6/LV24/LV29) and pump 2 .
DH76/ loose
D7-CRP
B. For the process
of WBC chamber
cleaning

C. For the process
of back flashing
valves (LV17/LV28) and air pump 3.
206
software interface
For
DH56/
2.Aperture
D5-CRP
clogging
DH76/
D7-CRP a. Go to the service > Maintenance > click

are finished, if
clogging persists,
we need to back
flash RBC counting
chamber
push slowly then pull slowly for 3 times.
If the issue is still existed, weneed to
replace a new chamber.
disconnected
207

3.Failed to
mix evenly
For
DH56/
D5-CRP Observe if the chamber draining is normal. If any problem occurs,
DH76/ please check the corresponding tubing and components
D7-CRP (LV21/LV25/pump2 /pump3), perform the solution for “Aperture
clogging”.
4. Failed to
drain
208
Relative spare parts code

Parts Name P/N Picture
2-way valve（L）-
23.99.0001A
（SMC）
3-way valve（S）-
23.99.0004A
（SMC）
All modules 2-way valve（S）-

23.99.0003A
（SMC）
RBC Bath
20.01.0144A
Assembly(with Ruby)
209
Pressure Problem
210
0x63006030-Positive pressure abnormal (low)
Use Background
When analyzer gives a false alarm –positive pressure abnormal (low) , and we can’t remove it.
Alarm principle: The host queries the pressure in the positive-pressure chamber. The current
pressure is less than the lower limit (5.5KPa) of the attached
Declaration
Reference Standard
A. Check if the tube of yellow part is blocked or folded;
B. Check if LV8, LV 9, pump1 are abnormal. ( it’s better to
replace new one to check)
C. Clean the swab by cleanser. ( we could follow the steps of
SOP to operate)
1.Hydraulic analysis
For A. Check pressure

DH36/ sensor ( replace new
DH31/ one)
DH33/ B. Check mainboard
DH36-VET
2.Hardware analysis
211
the new analyzer has not been used for a long time, the
ambient temperature in same places is too high, the
membrane of pump is too dry to work abnormally
(as following figure)
For
DH36/
3.special situation How to solve it: we just back flash the pump1 by diluent .(as
DH31/
for new analyzer following figure)
DH33/
DH36-VET

B. Check if pump2 are abnormal. ( it’s better to replace new
one to check)
For
DH36x
A. Check pressure sensor ( replace new one)
B. Check mainboard
2.Hardware analysis
212

C. Clean the swab by cleanser. ( we could follow the steps of
SOP to operate)
For
DF50/ A. Check pressure
DF51/ sensor ( replace new
DF52/ one)
DF50VET B. Check mainboard
2.Hardware analysis
3. special situation Same as DH36

for new analyzer
A. Check if the tube of red part is blocked or folded;

B. Check if pump2 are abnormal. ( it’s better to replace new
one to check)
For
DF50CRP
213
A. Check pressure
sensor ( replace new
one)
B. Check mainboard
For
2.Hardware analysis
DF50CRP
1.Check if the tube

of yellow part is
blocked or folded;
2.Check if pump3
For (air pump) are
DH56/ abnormal. ( it’s
DH76/ better to replace
D5-CRP/ new one to check)
D7-CRP
3.replace air filter
4.check if the
positive pressure
sensor is normal.
214

mainboard 22.01.0023A
Liquid detective board 22.01.0022B
DH31/DH33/DH36/
3-way valve（S）-（SMC） 23.99.0004A
DH36-VET
Probe Wipe Assembly 68.02.0020A
Mainboard with SD card

22.01.0199A
(without battery)
DH36X
Reagent Detecting Board 22.01.0204A
215
DH36X Air pump 24.01.0002A
Main Board 22.01.0021C
Liquid Detection Board 22.01.0022B
DF50/DF51/DF52/
DF50VET

DF50CRP 22.01.0021C
(without battery)
216
DF50CRP
Air pump 24.01.0002A
Liquid Detecting Board 20.01.0006B
DH56/ DH76/
D5-CRP/
D7-CRP Liquid Detecting Board 20.01.0024B
217
0x63006040-Positive pressure abnormal (high)
Use Background
When analyzer gives a false alarm - HGB background voltage abnormal, and we can’t remove it.
Alarm principle: The host queries the pressure in the positive-pressure chamber. The current
pressure is over the upper limit (9KPa) of the attached parameter.
Declaration
Reference Standard
1.Air pump driver

chip is in the
on-state of
For DH36/
breakdown, and the
DH36X/
air pump keeps
DF50/
working;
DF50CRP
2.Air pump is
damaged
For DH76 N/A N/A

218

DH31/DH33/
Mainboard with SD card(without
DH36/ 22.01.0023A
battery)
DH36VET
Mainboard with SD card(without

DH36X 22.01.0199A
battery)
DF50/DF51/
DF52/ Mainboard with SD card(without
22.01.0021C
DF50VET battery)
&DF50CRP
DH31/DH33/
DH36/
DH36VET
&DF50/DF51
/DF52/
DF50VET
DH36X
Air Pump 23.99.0012A
&DF50CRP
219
0x63006120-failed to build positive pressure
Use Background
When analyzer gives a false alarm – Failed to build positive pressure, and we can’t remove it.
Alarm principle: The pressure built for positive pressure chamber is 50% higher or 50% lower than
the target pressure(8KPa)
Declaration
Reference Standard
D. Check if the tube of yellow part is blocked or folded;
E. Check if LV8, LV 9, pump1 are abnormal. ( it’s better to
F. Clean the swab by cleanser. ( we could follow the steps of
SOP to operate)
For C. Check pressure

DH36/ sensor ( replace new
DH31/ one)
DH33/ D. Check mainboard
DH36-VET
2.Hardware analysis
220
the new analyzer has not been used for a long time, the
ambient temperature in same places is too high, the
membrane of pump is too dry to work abnormally
(as following figure)
For
DH36/
3.special situation How to solve it: we just back flash the pump1 by diluent .(as
DH31/
for new analyzer following figure)
DH33/
DH36-VET
C. Check if the tube of yellow part is blocked or folded;

D. Check if pump2 are abnormal. ( it’s better to replace new
one to check)
For
DH36x
B. Check mainboard
2.Hardware analysis
221
D. Check if the tube of yellow part is blocked or folded;

E. Check if LV15, LV 16, pump1 are abnormal. ( it’s better to
F. Clean the swab by cleanser. ( we could follow the steps of
SOP to operate)
For
DF50/ C. Check pressure
DF51/ sensor ( replace new
DF52/ one)
DF50VET D. Check mainboard
2.Hardware analysis
3. special situation Same as DH36

for new analyzer
C. Check if the tube of red part is blocked or folded;

D. Check if pump2 are abnormal. ( it’s better to replace new
one to check)
For
DF50CRP
222
C. Check pressure
sensor ( replace new
one)
D. Check mainboard
For
2.Hardware analysis
DF50CRP
1.Check if the tube

of yellow part is
blocked or folded;
2.Check if pump3
For (air pump) are
DH56/ abnormal. ( it’s
D5-CRP better to replace
DH76/ new one to check)
D7-CRP
3.replace air filter
4.check if the
positive pressure
sensor is normal.
223

DH31/DH33/DH36/
DH36-VET

22.01.0199A
(without battery)
DH36X
224
DH36X Air pump 24.01.0002A
DF50/DF51/DF52/
DF50VET

DF50CRP 22.01.0021C
(without battery)
225
DF50CRP
DH56/ DH76/
D5-CRP/
D7-CRP Liquid Detecting Board 20.01.0024B
226
0x63016030- vacuum pressure abnormal (high)
Use Background
When analyzer gives a false alarm – vacuum pressure abnormal(high), and we can’t remove it.
Alarm principle: The host queries the pressure in the negative pressure chamber. The current
pressure is higher than the lower limit (-25KPa) of the attached parameter.
Declaration
Reference Standard
For
DH36/
A. Check pressure sensor
DH31/
( replace new one)
DH33/
B. Check mainboard
DH36-VET
2.Hardware analysis
A. Check if the tube of red part is blocked or folded;

For
1.Hydraulic analysis B. Check if LV18, pump1 are abnormal. ( it’s better to
DH36X
227

B. Check mainboard
For
2.Hardware analysis
DH36X

For
DF50/
DF51/ A. Check pressure sensor
DF52/ ( replace new one)
DF50VET B. Check mainboard
2.Hardware analysis
E. Check if the tube of red part is blocked or folded;

For
1.Hydraulic analysis F. Check if LV25, pump1 are abnormal. ( it’s better to
DF50CRP
228
E. Check pressure sensor

( replace new one)
F. Check mainboard
For
2.Hardware analysis
DF50CRP
1.Check if the tube

of yellow part is
blocked or folded;
For 2.Check if pump2

DH56/ (liquid pump) are
D5-CRP abnormal. ( it’s
D7-CRP new one to check)
3.check if the
positive pressure
sensor is normal.
229

DH31/DH33/DH36/
DH36-VET

22.01.0199A
(without battery)
DH36X
230
DH36X 3-way valve（S）-（SMC） 23.99.0004A
DF50/DF51/DF52/
DF50VET

22.01.0021C
(without battery)
DF50CRP
231
DF50CRP 3-way valve（S）-（SMC） 23.99.0004A

DH56/ DH76/
D5-CRP/
D7-CRP
232
0x63016040- vacuum pressure abnormal (low)
Use Background
When analyzer gives a false alarm – vacuum pressure abnormal(low), and we can’t remove it.
Alarm principle: The host queries the pressure in the negative pressure chamber. The current
pressure is less than the lower limit (-30KPa) of the attached parameter.
Declaration
Reference Standard
1.negative-pressure
pump driver chip is
in the on-state of
breakdown, and the
For DH36/ negative pressure
DH36X/ pump keeps
DF50/ working;
DF50CRP
2.Pump is damaged
3.The mainboard is
damaged
233
For DH76 N/A N/A

DH31/DH33/DH36/D mainboard 22.01.0023A
H36VET
DH36X mainboard 22.01.0199A
DF50/DF51/DF52/DF Main Board 22.01.0021C

50VET
DF50CRP Reagent Detecting Board 22.01.0204A
DH31/DH33/DH36/D Vacuum Pump 23.99.0008A

H36VET,
DF50/DF51/DF52/DF
50VET
234
0x63016120- Failed to build vacuum pressure
Use Background
When analyzer gives a false alarm – Failed to build vacuum pressure, and we can’t remove it.
Alarm principle: The pressure built for negative-pressure chamber is 50% higher or 50% lower than
the target pressure (-30KPa)
Declaration
Reference Standard
D. Check if LV8, LV 9, pump1 are abnormal. ( it’s better to
For
DH36/
C. Check pressure sensor
DH31/
( replace new one)
DH33/
D. Check mainboard
DH36-VET
2.Hardware analysis
C. Check if the tube of red part is blocked or folded;

For
1.Hydraulic analysis D. Check if LV18, pump1 are abnormal. ( it’s better to
DH36X
235

B. Check mainboard
For
2.Hardware analysis
DH36X

D. Check if LV15, LV 16, pump1 are abnormal. ( it’s better to
For
DF50/
DF51/ C. Check pressure sensor
DF52/ ( replace new one)
DF50VET D. Check mainboard
2.Hardware analysis
G. Check if the tube of red part is blocked or folded;

For
1.Hydraulic analysis H. Check if LV25, pump1 are abnormal. ( it’s better to
DF50CRP
236
G. Check pressure sensor

( replace new one)
H. Check mainboard
For
2.Hardware analysis
DF50CRP
1.Check if the tube

of yellow part is
blocked or folded;
For 2.Check if pump2

DH56/ (liquid pump) are
D5-CRP abnormal. ( it’s
D7-CRP new one to check)
3.check if the
positive pressure
sensor is normal.
237

DH31/DH33/DH36/
DH36-VET

22.01.0199A
(without battery)
DH36X
238
DH36X 3-way valve（S）-（SMC） 23.99.0004A
DF50/DF51/DF52/
DF50VET

22.01.0021C
(without battery)
DF50CRP
239
DF50CRP 3-way valve（S）-（SMC） 23.99.0004A

DH56/ DH76/
D5-CRP/
D7-CRP
240
Reagent running out

Problem
241
The instruction of how to check and adjust Reagent Detecting Board
Use Background
 When we need to check if the voltage of Reagent detecting board abnormal,
which may lead to the machine alarm ”Lyse running out or air bubbles in inlet tubing” .
 When we install the new Reagent Detecting Board and double check the voltage.

Version Description
It’s the first version of this file, which is published on Feb 10th ,2020 by Dymind service
team.
The instruction of how to check and adjust Reagent Detecting Board-V1.0
Reference Standard
1. Type one
Model Slot Tes Adjus Indicato Standard

t Point t point r
1101/110 LH R12 VR2 D3 1.5±
2 0.05V
1103/110 DIFF_I R18 VR3 D1 1.5±
5 0.05V
DIFF_I R6 VR1 D2 1.5±
I 0.05V
242
2. Type two

t Point t point r
1001/1003 LYE-1 TP3 VR2 D3 1.5±0.05V
1104/1108 LYC-1 TP3 VR2 D3 1.5±0.05V
LYC-2 TP1 VR3 D1 1.5±0.05V
243
3. Type three

t Point t point r
1101/110 LYA-3 TP1 VR3 D1 1.5±
2 0.05V
1103/110 LYA-2 TP2 VR1 D2 1.5±
5 0.05V
1107 LYA-1 TP3 VR2 D3 1.5±
0.05V
1102/110 R1 TP7 VR6 D6 2.0±0.1V
7 R2 TP6 VR4 D4 2.0±0.1V
1109 1109R TP4 VR5 D5 1.5±0.05V
1
1109R TP6 VR4 D4 1.5±0.05V
2
LYD-1 TP5 VR7 D7 1.5±0.05V
LYD-2 TP7 VR6 D6 1.5±0.05V
244
Measurement Method
1. Drain the lyse inside the tube or insert an empty tube inside the lot, which
should be the same type.
2. Measure the voltage of the certain lyse according to the test point mentioned
above by multimeter like below.
Place one pen on the test point and the other on the screw or metal cover. Then check if the
voltage meet the requirement.
3. If the voltage doesn’t meet the requirement, remove the glue on the adjust
point if there is, then adjust it by adjusting the corresponding adjust point introduced
above.
Normally, the indicator would be always green if it’s filled with lyse. If the tube is filled with
bubbles, the indicator would be flash. If the tube is empty, the indicator would be off.
245
0x64017040-Diluent running out
Use Background
When analyzer gives a false alarm - Diluent running out, but container have enough.
Mechanism: Diluent float switch detects no reagent.
Declaration
Reference Standard
1.Shake the diluent box.

(Prevent bad sensor contact)
2.Take out the diluent cap assembly then move the

sensor at the bottom more times.
For all
modules
3.Reconnect the diluent cap assembly connector.
4.Change the diluent cap assembly.
5.If you don’t have the diluent assembly, you can use a
clip just for emergency! Don't forget to replace a new
one otherwise it will cause a really bad problem.
246
Additional information
First of all, this part broken won’t generate alarm due to

the mechanism of diluent sensor, but sometimes the
tube from diluent to valve has lots of bubbles because
this part broken and it will effect our result eventually, a
but after changing valve、syringe、even tubes still can’t
fix this problem, if you meet this problem, please better
consider this part. b

For all human analyzers Diluent Cap Assembly 20L 20.01.0037A
For all veterinary analyzers Diluent Cap Assembly 10L 20.01.0454A
LNS-1 Locking bolt for panel

For all modules 53.05.0023A
installation
247
CCLR-1 Color-coded locking

For all modules 53.05.0028A
ring
For all modules Integrated locking ring 53.05.0022A
248
0x64047040-Lyse-1 running out or air bubbles in inlet tubing
Use Background
When analyzer gives a false alarm: Lyse-1 running out or air bubbles in inlet tubing.
Mechanism: The time with empty reagent in the specified time period of time sequence testing
exceeds the specified threshold value by liquid detective board.
Declaration
Reference Standard
1.The lid of the bottle has been screwed on

too tightly or the connector broken.
2.Too many bubbles detected by liquid

detective board due to valve3 leakage or
syringe broken.
DH26
3.The tube from valve3 to lyse bottle or

the tube from valve3 to syringe broken or
leakage.
4.The bubbles was not too much, less than

the normal values. But machine still gived a
error, so the detective module was broken.
249


syringe broken.
DH31/DH33/
DH36/DH36V
ET

leakage.
a.Readjust the liquid detective board.

Please refer to the instruction of how to
check and adjust Reagent Detecting Board
error, so the detective board is too
sensitive, or the detective sensor was
b.Change the
broken.
detective board.
250


syringe broken.
DH36X

leakage.

251
5.In old machine, if the tube from Lyse to

valve has lots of bubbles, it perhaps are
these part broken and it will cause the
alarm. If you can’t fix this problem after
a
changing valve 、 syringe 、 even tubes,
please better consider these parts.

DF50/DF51/D
F52/DF50VET
syringe broken.

leakage.
252

sensitive, or the detective sensor was b.Change the
broken. detective board.

DF50CRP

syringe broken.
253

leakage.


DH73/DH76

syringe broken.
254

leakage.


a
255


syringe broken.
D5-CRP

leakage.

256

a
D5-CRP↑ D7-CRP↓

D7-CRP

syringe broken.
257

leakage.


changing valve 、 syringe 、 even tubes, a
258

3-way valve（B）-（SMC） 23.99.0002A

53.05.002A
installation
For all modules
Integrated locking ring 53.05.0022A

53.05.003A
ring
Bimetallic Tubing 63.01.0006A
Syringe Assembly with

DH26 20.01.0070A
Motor
259
Lyses Detection Sensor 43.11.0010A
Lyses Detection Sensor

60.01.0109A
Fixed block
Syringe Assembly with Motor 20.01.0070A
DH36
1004 Lyse Syringe

20.01.0840A
Assembly(10ml & 2.5ml)
DH36X Lyses Detection Sensor 43.11.0010A
Lyses Detection Sensor

60.01.0109A
Fixed block
DF50 Syringe assembly with motor 20.01.0124A
260
DF50CRP Lyse Syringe Assembly 20.01.0140A
Lyse Syringe Assembly(2.5ml) 20.01.0040A
DH76
Lyse Syringe
20.01.0040A
Assembly(2.5ml)
D5-CRP/D7-CRP
261
Use Background
Declaration
Reference Standard


syringe broken.
DF50/DF51/D
F52/DF50VET
3.The tube from valve3 to lyse bottle or the

tube from valve3 to syringe broken or
leakage.
262



syringe broken.
DF50CRP

leakage.
263


a

DH73/DH76
264

syringe broken.

leakage.


alarm. If you can’t fix this problem after a
b
265


syringe broken.
D5-CRP

leakage.

266

b
D5-CRP↑ D7-CRP↓

D7-CRP

syringe broken.
267

leakage.


please better consider these parts. a
268


53.05.0027A
installation
CCLR-5 Color-coded locking 553.05.0032A

ring

53.05.0024A
installation

53.05.0029A
ring
269
Syringe assembly with motor 20.01.0124A
DF50
DF50CRP Lyse Syringe Assembly 20.01.0140A
DH76
Lyse Syringe
20.01.0040A
Assembly(2.5ml)
D5-CRP/D7-CRP
270
Use Background
Declaration
Reference Standard


syringe broken.
DH73/DH76
leakage.

271

b


D5-CRP detective board due to valve1 leakage or
syringe broken.

leakage.
272


please better consider these parts. a
D5-CRP↑ D7-CRP↓

D7-CRP
273

syringe broken.

leakage.


a
changing valve、syringe、even tubes,
274


53.05.0027A
installation
CCLR-5 Color-coded locking 553.05.0032A

ring

53.05.0024A
installation

53.05.0029A
ring
275
DH76
Lyse Syringe
20.01.0040A
Assembly(2.5ml)
D5-CRP/D7-CRP
276
0x64057040-R1 running out or air bubbles in inlet tubing
Use Background
When analyzer gives a false alarm: R1 running out or air bubbles in inlet tubing.
Declaration
Reference Standard


DH36X detective board due to valve9 leakage or
syringe broken.

leakage.
277

error, so the detective part may be broken
DH36X↑ DF50CRP↓


syringe broken.
DF50CRP

leakage.

DF50CRP↑ D5-CRP↓
278


syringe broken.
D5-CRP

leakage.

D5-CRP↑ D7-CRP↓
279


syringe broken.
D7-CRP

leakage.

280

b

For all module
1.0mm Teflon Tubing 63.01.0014A

53.05.0030A
ring
281
Integrated locking ring 53.05.0022A

53.05.0025A
installation
282
0x64067040-R2 running out or air bubbles in inlet tubing
Use Background
When analyzer gives a false alarm: R2 running out or air bubbles in inlet tubing.
Declaration
Reference Standard


DH36X detective board due to valve8 leakage or
syringe broken.

leakage.
283

DH36X↑ DF50CRP↓


syringe broken.
DF50CRP

leakage.

284
DF50CRP↑ D5-CRP↓


syringe broken.
D5-CRP

leakage.

D5-CRP↑ D7-CRP↓
285


syringe broken.
D7-CRP

leakage.

286

For all module Bimetallic Tubing 63.01.0006A
1.0mm Teflon Tubing 63.01.0014A
287
Black Screen Problem
288
How to solve the issues related to display
Declaration
Reference Standard
modules Issue Description Solutions
1.Flower screen A. Check if the cable of the LCD is loose;
B. If the the problem is still existed, please replace LCD
screen.
2.Ground color
abnormal
Display
abnormal
3.Horizontal or
vertical line
Touch 1.No reaction at A. There is static with protective film, please tear it off;
malfunction all B. Program the software to calibrate the touch screen
289
C. Check if the cable of the touch screen is loose.

D. Replace the touch screen.
1.No reaction at
all
A. Program the software to calibrate the touch screen
Touch
malfunction
2.Just receive the
feedback of shift
button in screen
interface
B.If the problem is still existed, please replace the mainboard.
290
A. Check if the DIP switch on the mainboard is on, then to

power off the analyer and turn it to NAND and restard
1.Status
indicator is red
Fail to enter
system
B. Check if the cable from mainboard to screen is loose.

C. The mainboard is damaged. (check if D79,D90 and D52
are flashing)
1.Status
indicator is red
Fail to enter
system
A. No power output from the socket and the fuse inside

power switch is blown, please replace it.
2.Status
indicator is off
291
B. The power supply is damaged, please replace it .

C. The mainboard is completely damaged, please replac the
mainboard.
A. SD card connection is loose, please power off the analyzer

and reconnct it, if the problem is still existed, please
replace the SD card by same version one.
B. The SD card house on the mainboard is damaged, please
replace the mainboard.
3. White screen
is stuck in login
interface.
Fail to enter
system
4. Blank white A.The cable of LCD is loose, please reconnect it

screen with B.The LCD screen is damaged, please replace it and perform
nothing screen calibration.
292
A. Delete the data manually, here is steps as following:

“service” ----“data cleanup”--- choos the time range and
content---- apply.
5.Stuck with a
short message

According to
the module
mainboard
of your
analyzer
All modules
LCD Screen 31.02.0001B
293
LCD Connection Cable 37.02.0045A
Touch Screen 31.11.0004A
294
The process of
upgrading
295
The Process of Upgrading
Declaration
Reference Standard
modules Steps Content
All of the upgrading files are in our FTP acount (if you don’t know
what’s FTP, please conact to our after-sale service engineer.) ;
For DH36/ 1.The routine

DF50/ of how to get
DF50CRP/ the upgrading
DF50VET files
296
Noted: Don't skip to upgrade, please choose correct files.
1.The routine
of how to get
the upgrading
files
A. Login the machine by “service” authority

User name: service
Password: dm_ser0620
For DH36/
DF50/
DF50CRP/
DF50VET
2.The process
of upgrading
B. Unpack the upgrading file and you wiil get the upgrading
file(XXXXX.tar.bz) and insert the USB disk with the
upgrading fils(XXXXX.tar.bz)
Note: The upgrading file should be kept in the root

directory of the USB disk.not(XXXXX.zip)
297
C. Come into service interface to click “upgrade” button.
D. Choose the upgrade files as below picture shows, then click

“Yes”.
For DH36/
DF50/ 2.The process
DF50CRP/ of upgrading
DF50VET
E. Choose as below picture shows:
298
F. Just wait until the upgrading process finished:
For DH36/
DF50/ 2.The process
DF50CRP/ of upgrading
DF50VET
G. Finally restart our analyzer.
All of the upgrading files are in our FTP acount (if you don’t know
what’s FTP, pleace conact to our after-sale service engineer.) ;
For DH76/
1.The routine
DH73
of how to get
DH56/
the upgrading
D5-CRP/
files
D7-CRP
299
Noted: Don't skip to upgrade, please choose correct files.
1.The routine
of how to get
the upgrading
files
A. Double click file folder “host”, you could find

"upgradestudio.zip", please uncompress "upgradestudio.zip" to
get "upgradestudio.exe", then double click "upgradestudio.exe" to
launch the upgrade tool.
It takes about half a minute for the upgrade tool to connect to the
machine.
For DH76/
DH73
DH56/
D5-CRP/
D7-CRP
B. Click the "Open File" button, then select and open the upgrade
2.Upgrading
file:
the main
"upgrade_1101_vxxxx_XXXXXXXXXXXX.tar" in the popup dialog
system
box.
As below picture shows:
Note: In the name of the upgrade file, "vxxxx" indicates the version
of the upgrade file, and "XXXXXXXXXXXX" indicates the release date
of the upgrade file.
300
C. Click "Upgrade".
The upgrade confirmation dialog box will pop up.
For DH76/
DH73 2.Upgrading
DH56/ the main
D5-CRP/ system
D7-CRP
D. After it is successfully upgraded, power off the device and then

close theupgrade tool.
301
Note: When upgrading the user interface, we have to exit the

current version software; otherwise the upgrade will not be
successfully.
A.Double click "setup.exe", then select language at below interface
B. Keep clicking "Next," and then select "Install" in the screen and
follow next steps as shown below.
For DH76/
DH73 3. Upgrading
DH56/ the software
D5-CRP/ interface
D7-CRP
302
WBC Classification
Problem
303
WBC Results Abnormal Issue
Use Background
When analyzer gives a false alarm – No error code
Mechanism: The particle ratio of DIFF count/WBC total count is less than 0.5 or more than 2 in
five-part machine if the DIFF results are blocked by machine.
Declaration
Reference Standard
Module Scatter Gram & Histogram Possibilities & Solutions
The impedance testing process is

not smooth while testing.
Maintenance needs to be done.
1. Do cleanser
soaking by machine.
2. Clean WBC
aperture manually.
DH26/DH31/
DH33/DH36/
DH36VET/DH The impedance testing process is
36X not smooth while testing.
Maintenance needs to be done.
Or the gain of WBC get weak.
1. Do cleanser
soaking by machine.
2. Clean WBC
aperture manually.
3. Do gain
calibration by normal
level control.
304
The lyse LYE-1 doesn’t make any

function during testing process.
1. Wrong lyse is
connected.
2. Lyse is bad,
which need to replace.
3. No or few lyse
get into WBC chamber.
Check the lyse bottle,
lyse tube, valve
no.2(DH36X), no.3(other
models), lyse syringe,
titanium tube above
WBC chamber.
DH26/DH31/DH33/DH36/DH36VET/DH36X↑ DF50/DF51/DF52/DF50VET/DF50CRP↓
It’s control material which tested

in sample analysis interface, the
algorithm between sample and
QC is different. Test control in QC
analysis interface, sample in
sample analysis interface.
DF50/DF51/D
The lyse LYC-1 doesn’t make any
F52/DF50VET
/DF50CRP
1. Wrong lyse is
connected.
2. LYC-1 is bad,
3. There’s many
bubbles filled in the lyse
tube or no lyse. Check
the lyse bottle, lyse tube,
valve NO.2, lyse syringe,
titanium tube above
WBC chamber.
305
This case is the same as above,

WBC total count is very high, HGB
is high. Pay attention to lyse
LYC-1.
The lyse LYC-2 doesn’t make any

1. Wrong lyse is
connected.
2. LYC-2 is bad,
3. There’s many
valve NO.3, lyse syringe.
The gain of optical unit got weak
or flow-cell got dirty.
1. Clean the
inner-wall and outer-wall
of flow-cell
2. Adjust the
gain value, increase
LS&MS gain value of
both DIFF&Baso.
1. Clean the
of flow-cell
2. Adjust the
LS&MS gain value of
both DIFF&Baso.
306

1. Clean the
of flow-cell
2. Adjust the
LS&MS gain value of
both DIFF&Baso.
3. Replace the
optical unit if the scatter
gram is still the same as
previous.
Do never touch or operate the
optical unit without wearing an
anti-static wrist!!!
The sample got leakage in DIFF
testing channel.
1. Pinch valve
no.12(other models),
no.19(DF50CRP)
2. Valve
no.24(DF50CRP)
3. Bubble mixing
valve no.19(other
models), no.12
(DF50CRP)
The sample got leakage in
WBC/BASO testing channel.
1. Pinch valve
no.19(DF50CRP)
2. Valve
no.24(DF50CRP)
3. Bubble mixing
valve no.19(other
models), no.12
(DF50CRP)
307
There is small particle in the

scatter gram. The sample got
leakage in DIFF&WBC/BASO
testing channel.
1. Pinch valve
no.19(DF50CRP)
2. Valve
no.24(DF50CRP)
3. Bubble mixing
valve no.19(other
models), no.12
(DF50CRP)
There is no particle in the scatter
gram, there’s something wrong
with signal receiving or
processing process.
1. The cable of
optical unit loose, we can
shut down the machine
and reconnect all the
cables of optical unit.
2. Replace
another optical unit and
update the gain setting.
The HS signal got influenced
during testing process.
1. Confirm the
grounding voltage is
under requirement.(≤
5V)
2. Shutdown the
machine and reconnect
the cables of HS signal
board.
3. Replace the
optical unit.
308
The signal received by the

amplifier board or HS receiver
board is unstable.
1. We can try to
clean the flow-cell, then
adjust the gain setting
value.
2. Replace the
optical unit if it’s still the
same as previous.
The signal received by the
amplifier board or HS receiver
board is unstable.
1. We can try to
clean the flow-cell, then
adjust the gain setting
value.
2. Replace the
optical unit if it’s still the
same as previous.
DF50/DF51/DF52/DF50VET/DF50CRP↑ DH56/DH73(UN73)/DH76/D7CRP↓
Lyse LYA-3 doesn’t make function
during sample preparation
process in DIFF chamber.
1. Wrong lyse is
connected.
DH56/DH73(
2. LYA-3 is bad,
UN73)/DH76/
D7CRP
3. There’s many
connectors on rear cover,
309
valve no.1, lyse syringe.
Lyses don’t make functions

during testing process.
1. Confirm if
LYA-1 & LYA-3 are
connected wrong.
2. Confirm is
LYA-1 & LYA-3 are bad,
which need need to
replace.
3. Confirm the
lyse adding channel from
bottle, lyse tube,
connectors on rear cover,
corresponding valve, lyse
syringe, tube connected
chambers.
1. Clean the
of flow-cell
2. Adjust the
LS&MS gain value.
3. Replace the
optical unit if the scatter
gram is still the same as
previous.
310
Machine get no signal from WBC

impedance counting process.
1. Clean the
WBC aperture manually
by syringe.
2. Replace
bubble mixing valve
no.15
3. Replace waste
discharging valve no.25
or no.21
4. Replace
counting valve no.27
Some part impact the testing
process.
1. Clean the
of flow-cell, DIFF
chamber.
2. Confirm the
sample preparation
process is ok. Replace
valve no.14, 30, 22, 18,
12, 11 accordingly.
3. Replace the
optical unit.
There is no particle in the scatter
gram, and something wrong with
signal receiving or processing
process.
1. The cable of
optical unit may loose,
we can shut down the
machine and reconnect
all the cables of optical
unit.
2. Replace
another optical unit and
update the gain setting.
311


All models above
DF50/DF51/DF52/DF50V
ET,
DF50CRP, Pinch Valve 23.99.0005A
DH56/DH73/DH76,
D5CRP/D7CRP
DH31/DH33/DH36/DH36 LYE-1 lyse connection

68.02.0028A
VET tube(Green)
Lyse-1 Lyse Connection

DH36X 20.01.0036A
Tube(Green)
312
LYC-1 lyse connection

68.02.0029A
tube(Green)
DF50/DF51/DF52/DF50V
ET,
DF50CRP
LYC-2 lyse connection
68.02.0030A
tube(Blue)
LYA-1 lyse Cap Assembly 20.01.0036A
DH56/DH73/DH76,
LYA-3 lyse Cap Assembly 20.01.0034A
D5CRP/D7CRP
Diluents&Lyses connector /
DF50/DF51/DF52 Optical components 20.01.0187A
DF50VET Optical components 20.01.0347A
DF50CRP Optical components 20.01.0292A
313
DH56/DH73/DH76 Optical components 20.01.0019A
D5CRP/D7CRP Optical components 20.01.1156A
314
How to check power

supply
315
How to check the power supply in DH36/DF50
1. Prepare these items below.
2. Take out the rear door by screw driver and find these positions.
316
3. Setting the digital multimeter as shown below.
4. Testing picture
5. Last step, please don’t forget to test the grounding line cable!
More information, please refer to our service manual.
317
How to check the power supply in DH56/DH76/D5-CRP/D7CRP
Declaration
Reference Standard
1. Prepare these items below.
2. Take out the top cover by screw driver
3. Take out the mainboard and driver board to find front board.
318
319
3. Setting the digital multimeter as shown below.
4. Testing picture
5. Last step, please don’t forget to test the grounding line cable!
More information, please refer to our service manual.
320
Counter trigger
abnormal
321
0x1128D210-Counter trigger abnormal
Use Background
When analyzer gives a false alarm - Counter trigger abnormal
Mechanism: Failed to complete the action within the time.
Declaration
Reference Standard
A. Remove the base panel cover
B. Remove those 8 screws and 2 cables to remove the auto-load

tray
1. The
UN73/DH76/
counter trigger
D7CRP
is dirty or rusty
C. Remove those 5 screws, the rack fixing plate and the loading
motor cable.
322
D. Lift the plate and remove the two screws beneath the plate to
release the auto loading feeding assembly.
E. Please remove the 2 screws for fixing the belt.
F. Take out the auto-loading feeding assembly and remove 2 screws

to take out the 2 counter triggers.
323
G. Check if the following screws on counter trigger get rusty or

dirty. If it is, please clean it or replace a new one
H. Check if the following screw is extended too long. If it is, please

loosen the screw to make the extended part backward.
324
I.Install back the plate and screws. Be careful about the trigger
position.
J. For a correct assembly of the rack fixing plate, please use a rack
as the picture shows and then adjust the screws.
K. Finally, you can check if the problem was solved using the Auto
Venous Whole Blood mode with 4 empty racks.
UN73/DH76/ 2. The A. Replace the auto-loading feeding assembly.
325
D7CRP auto-loading
feeding
assembly is
damaged.

Auto Loading Feeding

UN73/DH76/ D7CRP 20.01.0079A
Assembly
326
How to connect DMS
327
Connect Analyzer to the Data Management Software(Dymind LIS)
Notice
If you don’t have DMS, Pls download it from our FTP server with GENERAL ACCOUNT in DMS folder.
DYMIND General
Website http://159.138.130.90/
User name G-user01
Password n6m2K1qr
Declaration
1) 03/02/2021, V1.0, For reference only.
2) This DMS Software can only used for transferring date from analyzer to PC or Laptop, it can’t do the
bidirectional LIS function, please seek the guideline of engineer in third-part LIS field if you want to
implement this function.
3) If you need LIS protocol, please download from the link above in LIS folder.
Reference Standard
1.Connect the Analyzer to PC through LAN Port.
2.Find the network setting of our analyzer in ethernet and close all firewall and anti-virus software!
328
3.Set the IP address of the PC as below. The IP address of the PC is set to 10.0.0.102 from Internet
Protocol Version 4
4.Go to Setup menu of the analyzer to do Host Communication and LIS Communication setting.
5.Open the DMS software and set the 5600 in LIS communication and LIS Server.
329
6.Run cmd to check the connection between the analyzer and the PC.
a)Press combination key [Windows+R] to open the Run window, and input cmd
B) b) Input ping 10.0.0.101 command

As is shown below, analyzer software can be connected to the main unit normally
As is shown below, analyzer software fails to be connected to the main unit.
7.Check the LIS connection status icon.

If the connection is ok, the LIS connection status icon and Comm icon will become active.
330
8.Click Comm to send the report data from analyzer to LIS Client Software.
331

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Dymind Global Customer Service Center

editor-in-chief: Cary, Roy, Jersey

Dymind Global Customer Service Center

Dymind Global Customer Service Center

Reagent running out Problem.........................................................................................................241

Dymind Global Customer Service Center

0x230141C0-Failed to leave initial position (Sample syringe)

Do a syringe self-test, replace the motor if it

3. The motor that controls sample

A. Replace syringe assembly body if the

B. Clean the sliding rail and screw rode, then

4. Sample syringe has too large

C. Check the O-ring of syringe, replace it if it

1. Photocoupler behind the If we find the syringe block the photocoupler,

A. Reconnect the motor wire.

Do a self-test for the syringe, replace the

3. The motor controls lyse syringe

A. Replace the syringe assembly without

C. Check the O-ring of syringe, replace it if

Relative spare part code

Syringe sensor wire 37.02.0037A

Motor wire 37.02.0034A

O-ring for Diluent

O-ring for Lyse Syringe 1 /

O-ring for Lyse Syringe 2 /

All models above

Syringe motor 24.02.0003A

0x230141D0-Failed to return to initial position (Sample syringe)

Do a syringe self-test, replace the motor if it

3. The motor that controls sample

A. Replace syringe assembly body if the

B. Clean the sliding rail and screw rode, then

4. Sample syringe has too large

C. Check the O-ring of syringe, replace it if it

1. Photocoupler behind the If we find the syringe block the photocoupler,

A. Reconnect the motor wire.

Do a self-test for the syringe, replace the

3. The motor controls lyse syringe

A. Replace the syringe assembly without

C. Check the O-ring of syringe, replace it if

Relative spare part code

Syringe sensor wire 37.02.0037A

Motor wire 37.02.0034A

O-ring for Diluent

O-ring for Lyse Syringe 1 /

O-ring for Lyse Syringe 2 /

All models above

Syringe motor 24.02.0003A

0x230341C0-Failed to leave initial position (LYSE syringe)

DH36X A. Reconnect the motor wire.

Do a self-test for the syringe, replace the

A. Apply fresh lubricating oil after cleaning

4. Lyse syringe moves with too large

C. Replace the syringe assembly without

If we find the syringe block the photocoupler,

A. Reconnect the motor wire.

the two ends of the wire from the same

Do a self-test for the syringe, replace the

A. Apply fresh lubricating oil after cleaning

4. Lyse syringe moves with too large

C. Replace the syringe assembly without

C. Reconnect or replace the photocoupler

A. Reconnect the motor wire.

Do a self-test for the syringe, replace the