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CHANDRASHEKHAR
KALE
Team Lead Infra Operations...

Address Thane, Maharashtra, 421501

Phone +91 9922779084
E-mail Chkale91@gmail.com

IT Executive Engineer Professional Summary IT Executive with over Ten years of successful experience in Site
Operations and Infrastructure Management. Recognized consistently for performance excellence and
contributions to success in IT industry. Strengths in Hardworking and Time Punctual work backed by training in ITIL
V3 Foundation Certification.

Skills
 Infrastructure Program Control Services

Excellent

 SCCM support

Excellent

 Assets Management

Excellent

 Office 365 Support

Excellent

 Infrastructure IT solutions

Excellent

Work History

Jan 2020 – Team Lead Infra Operations

Till Now Reliance Industries Limited, Mumbai, Maharashtra
 Lead and manage a team of 40 operations staff, providing clear
direction, coaching, and support to maximize team performance.
 Management of IT problems and IT escalations on state offices sites.
 Monitor team performance against key performance indicators (KPIs)
and implement corrective actions to ensure targets are met and
exceeded.
 Conduct regular team meetings and performance evaluations to
recognize achievements and identify areas for improvement.
 Collaborate with cross-functional teams to plan and execute projects,
ensuring timely delivery and adherence to quality standards.
 Implement and enforce standard operating procedures (SOPs) to
maintain consistent service excellence and compliance
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Sep 2017 – Site Infra & Operations Executive Engineer

Dec 2019 Reliance Industries Limited, Mumbai, Maharashtra
 Responsible for all IT operations related to Group CFO Office RIL, Site In charge
for Treasury office and Dealing room
 Management of IT problems and IT escalations on site of 200 users and RIL VIP
users with the help of dealing applications support for trading application like
Bloomberg, Reuters, Cogencis, NSE Now, EVPN, Citrix etc.
 Office 365 installation and configuration for users by manually or through SCCM
and handles office 365 product problems such as outlook, one drive etc.
 Responsible for site related project migration and upgradation (IPC Unigy
System, Data wall). Also releasing windows 10 patches, Office 365 patches and
Software Centre updates through SCCM console.

Jun 2015 – Senior L2 Executive Engineer

Aug 2017 Geekay Infotech, Mumbai Site – Reliance Foundation Hospital, Mumbai

 Installation, configuration & administration of various Operating System as

per users request from SCCM.
 Responsible for installation/troubleshooting of medical devices in operation
Theatres.
 Installation and troubleshooting of Digital signages and Kiosk systems.
 Handling and connecting the Video Conference among all the locations
which includes IP connectivity.
 Working on ITIL based Call logging manage engine (Incident and Service
Request).
 L2 support for maintenance, configuration and troubleshooting of Desktops /
Laptops

Oct 2013 – Senior IT Associate Engineer

Jun 2015 HCL infosystem Ltd, Mumbai Site – Voltas Ltd, Mumbai

 Responsible for Creating and deleting user IDs in Active directory.

 Server Tape Monitoring in Data Centre.
 Vendor Co-ordination for IT asset Management
 Troubleshooting on VPN related issues, Operating system related issues,
Antivirus related Issues
 Installation of MS Office installation, Printers, Plotters and scanners installation
for users by manually.

Jun 2013 – Associate Engineer

Oct 2013 Kaizen IT services, Mumbai Site – KPMG, Mumbai

 Working on ITIL based Call logging Summit tool (Incident and Service
Request).
 Resetting password and blocking and unblocking user accounts in
Active Directory.
 Responsible for recovering user’s data from crashed HDD and Safe boot
by Bartpe
 Responsible for configuration and Troubleshooting of Blackberry, I-pad
and I-phones of Senior Managers, Directors and Partners.
 Handling and connecting the Video Conference among all the
locations which includes IP and ISDN connectivity.
 L2 support for maintenance, configuration and troubleshooting of
Desktops / Laptops.
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Education

Jun 2007 - Diploma: Engineering: Electronics and Telecommunication

May 2010 MSBTE - Mumbai
First Class with Distinction

May 2006- SSC: SSC

May 2007 Pune Divisional Board - Thane
72%

Certifications
ITIL V3 Foundation